Symantec netbackup 5030 Troubleshooting Manual

Brand: Symantec

Model: netbackup 5030

Type: Troubleshooting Manual

Symantec NetBackup™ 5030

Appliance Hardware

Troubleshooting and Parts

Replacement Guide

The software described in this book is furnished under a license agreement and may be used

only in accordance with the terms of the agreement.

Documentation version:

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The product described in this document is distributed under licenses restricting its use,

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THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED CONDITIONS,

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Technical Support ............................................................................................... 4

Chapter 1 Introduction ........................................................................... 9

Hardware documents ..................................................................... 9

Software documents ..................................................................... 10

Chapter 2 Quick Reference ................................................................... 13

About these quick references ......................................................... 13

Replacing customer replaceable appliance components ....................... 13

Replacing customer replaceable Symantec Storage Shelf

components .......................................................................... 14

Chapter 3 Understanding the NetBackup Appliance ...................... 15

NetBackup 5030 appliance specifications ......................................... 15

Physical dimensions ............................................................... 16

Environmental ...................................................................... 16

General specifications ............................................................. 17

About the appliance bezel .............................................................. 17

About the appliance front panel ...................................................... 17

About NetBackup 5030 drive slots ............................................. 18

About drive slot LEDs ............................................................. 18

About the hardware control panel ............................................. 19

About the NetBackup 5030 Appliance rear panel ................................ 20

About the cables .......................................................................... 22

About rack mounting .................................................................... 22

About the hot-swappable customer-replaceable units (CRUs) ............... 23

Chapter 4 Understanding the Symantec Storage Shelf ................. 25

About the Symantec Storage Shelf .................................................. 25

Storage shelf specifications ............................................................ 26

About the storage shelf front panel ................................................. 26

About the storage shelf rear panel ................................................... 29

Contents

Chapter 5 Understanding the LED status indicators ...................... 33

About the appliance control panel ................................................... 33

About the LEDs on the appliance disk drives ..................................... 36

About the LED on the appliance power supply ................................... 37

About the LEDs for the appliance 1Gb connectors .............................. 38

About the LEDs on the appliance FC HBA .......................................... 39

About the appliance RAID SAS card ................................................. 40

About the LEDs on the Symantec Storage Shelf .................................. 40

About the Symantec Storage Shelf I/O module LEDs ........................... 42

About the Symantec Storage Shelf power supply LED ......................... 43

Chapter 6 Troubleshooting scenarios ................................................ 45

About troubleshooting NetBackup appliance hardware ....................... 45

Starting an appliance that does not turn on ...................................... 46

Troubleshooting an amber drive status LED on the appliance ............... 47

Troubleshooting a system drive that the management software does

not identify ........................................................................... 48

Troubleshooting appliance power supply problems ............................ 49

Troubleshooting system-induced shutdown ...................................... 51

Troubleshooting system status LED issues ........................................ 53

Troubleshooting the system status LED faults ................................... 55

Chapter 7 Removing and replacing appliance hardware ............... 57

Removing and replacing the chassis bezel ......................................... 57

Removing and replacing hot-swappable hard disk drives in

Appliances ............................................................................ 58

Removing and replacing the power supplies ...................................... 60

Chapter 8 Replacing Symantec Storage Shelf hardware ............... 63

About Symantec Storage Shelf replaceable hardware .......................... 63

Removing and replacing disk drives ................................................. 64

Replacing a power supply .............................................................. 64

Replacing an I/O module ............................................................... 65

Index .................................................................................................................... 67

Contents8

Introduction

This chapter includes the following topics:

■ Hardware documents

■ Software documents

Hardware documents

The documents that are listed in the following table are specific to the NetBackup

5030 and 5230 Appliances and the Symantec Storage Shelf. These documents

address hardware-related issues and provide software and interface information

where they are applicable. For information about configuring the software, refer

to the NetBackup deduplication software documentation.

DescriptionDocument

This document describes all aspects of the

NetBackup 5030 Appliance and the Symantec

Storage Shelf including safety, compliance,

and environmental information.

Symantec NetBackup 5030 Appliance Product

Description

This document describes all aspects of the

NetBackup 5230 Appliance and the Symantec

Storage Shelf including safety, compliance,

and environmental information

Symantec NetBackup 5230 Appliance Product

Description

This document provides the information

necessary to install the NetBackup 5030

Appliance. After the NetBackup 5030

Appliance is validated, you can integrate the

appliance into your network.

Symantec NetBackup 5030 Appliance

Hardware Installation Guide

Chapter

DescriptionDocument

This document is for the system

administrator. It provides information about

the NetBackup Appliance software that is

installed on NetBackup 5230 Appliances and

NetBackup 5400 media server compute

nodes. The document describes how to access

and use the appliance software.

Symantec NetBackup Appliance

Administrator's Guide Release 2.6

This document lists important new

information for this specific release of the

software.

Symantec NetBackup Appliance 1.4.x Release

Notes

This document lists important new

information for this specific release of the

software.

Symantec NetBackup Appliance 2.5 Release

Notes

This document lists important new

information for this specific release of the

software.

Symantec NetBackup Appliance 2.6 Release

Notes

11Introduction

Software documents

Introduction

Software documents

Quick Reference

This chapter includes the following topics:

■ About these quick references

■ Replacing customer replaceable appliance components

■ Replacing customer replaceable Symantec Storage Shelf components

About these quick references

These quick references provide links to information about troubleshooting and

component replacement that appear elsewhere in this document.

Replacing customer replaceable appliance

components

This section provides links to information in this document that describes how

to remove and replace customer replaceable components in NetBackup appliance

servers. Use authorized replacement parts from Symantec only. If the component

that you replace does not resolve the problem, contact Symantec Technical Support

for assistance. If the problem does not involve any of the listed components,

contact Symantec Technical Support for assistance.

Table 2-1

Quick links for appliance CRU components

LinkComponent

See “Removing and replacing the chassis

bezel” on page 57.

Front bezel

Chapter

Table 2-1

Quick links for appliance CRU components (continued)

LinkComponent

See “Removing and replacing hot-swappable

hard disk drives in Appliances” on page 58.

System disk drives

See “Removing and replacing the power

supplies” on page 60.

Power supply

Replacing customer replaceable Symantec Storage

Shelf components

This section provides links to information in this document that describes how

to remove and replace customer replaceable components in Symantec Storage

Shelf systems. Use authorized replacement parts from Symantec only. If the

component that you replace does not resolve the problem, contact Symantec

Technical Support for assistance. If the problem does not involve any of the listed

components, contact Symantec Technical Support for assistance.

Table 2-2

LinkComponent

See “Removing and replacing disk drives”

on page 64.

Disk drives

See “Replacing a power supply” on page 64.Power supply

See “Replacing an I/O module” on page 65.I/O module

Quick Reference

Replacing customer replaceable Symantec Storage Shelf components

Understanding the

NetBackup Appliance

This chapter includes the following topics:

■ NetBackup 5030 appliance specifications

■ About the appliance bezel

■ About the appliance front panel

■ About the NetBackup 5030 Appliance rear panel

■ About the cables

■ About rack mounting

■ About the hot-swappable customer-replaceable units (CRUs)

NetBackup 5030 appliance specifications

This section provides specification information for the server in the NetBackup

5030 Appliance. Figure 3-1 shows the appliance.

Chapter

Figure 3-1

Physical dimensions

■ 3.45 inches (87.60 mm) high

■ 19.13 inches (486 mm) wide

■ 28.82 inches (732.2 mm) deep

■ 65 pounds (29.5 kg) - maximum chassis weight

Note: Weight is without drives installed.

Environmental

■ Operating temperature: 50° F to 95° F (10° C to 35° C) with maximum rate of

change not to exceed 10° C per hour

■ Non-operating temperature: -40° F to 140° F(-40° C to 60° C)

■ Operating humidity: 8% to 80% non-condensing

■ Non-operating humidity: 90% non-condensing @ 35°C

■ Operating shock: Half sine, 2g peak, 11ms duration

Understanding the NetBackup Appliance

NetBackup 5030 appliance specifications

■ Non-operating shock: 10g amplitude, 11ms duration

■ Altitude: 0 FT to 7000 FT (2100 m) or 0 FT to 10,000 FT (3000 m) @ less than

95° F (35° C)

General specifications

■ Two Intel® Sandy Bridge® processors

■ 64 GB RDIMM @ 1333Hz

■ Two 1-TB system-disk drives (hot-swappable)

■ One 1 Gb Ethernet ports (eth0) for administrative use

■ Three 1 Gb Ethernet ports (eth1 thru eth3) for public use

■ Two 10 Gb Ethernet ports (eth4 and eth5)

■ IPMI interface support

■ Three USB 2.0 connectors

■ RJ-45 serial port A connector

■ DB-15 video connector

■ Two 750W hot-swappable power supplies

■ Maintenance free battery unit (MFBU)

About the appliance bezel

Symantec provides a bezel that attaches to the front of NetBackup Appliances.

The bezels are designed to maximize the air flow through the appliance. The bezel

should be installed to enhance ventilation and to protect the disk drives.

Figure 3-2

NetBackup Appliance front bezel example

About the appliance front panel

The front panel of the servers of NetBackup Appliances house drives and a control

panel. This section describes the server front panel.

17Understanding the NetBackup Appliance

About the appliance bezel

About NetBackup 5030 drive slots

The NetBackup 5030 Appliance front panel contains 12 drive bays and a hardware

control panel. Only two of the drive bays are used: Slot 0 and Slot 1 which are

shown in Figure 3-3. The operating system that the appliance uses is installed on

these drives. The drives are mirrored to provide high availability. Slots 2 through

11 are not used. Blank carriers are installed in the unused slots to maintain proper

airflow within the chassis. The NetBackup 5030 uses the Symantec Storage Shelf

to provide storage.

Figure 3-3

NetBackup 5030 Appliance front panel with system disk drives

Both drives in the NetBackup 5030 Appliance are hot-swappable. However, at

least one of the system drives (slots 0 and 1) must be in operation at all times. The

appliance cannot function without an operating system. See “Removing and

replacing hot-swappable hard disk drives in Appliances” on page 58. This section

provides more information about hot-swapping disk drives in the appliance.

About drive slot LEDs

Each drive slot has two LEDs. The LEDs are located on the edge of the drive facade

to the left of the handle. Figure 3-4 shows the LEDs. The LEDs provide the following

information:

■ The top LED is solid green when power is supplied to the drive. This LED flashes

green when the disk drive is active.

■ The bottom LED is solid amber when a drive fault occurs. This LED is not lit

when there are no disk drive faults.

■ The bottom LED flashes amber during the following conditions:

■ The drive is involved in a copyback operation.

■ When an identify command is issued that allows the drive to be located.

Warning: Removing the drive from the bay when it is not in a safe state can cause

equipment damage, loss of data, and data corruption. The drive is in a safe state

when the bottom LED is solid amber or the drive power and activity LED is off.

Understanding the NetBackup Appliance

About the appliance front panel

Figure 3-4

Disk drive LEDs

Note: LEDs are also present for the drive slots that do not contain disk drives.

These LEDs have color but are not illuminated.

About the hardware control panel

The hardware control panel is located on the right-hand side of the front panel.

It lets you monitor server activity at a glance and perform some tasks. Figure 3-5

shows the elements in the hardware control panel. Table 3-1 describes the elements

in the hardware control panel.

Figure 3-5

Appliance LED panel

Table 3-1

Appliance LED panel

DescriptionLabel

AC power button with integrated LED1

Disk drive activity LED2

Appliance ID button with integrated LED3

Cold reset button4

NIC4 activity LED5

19Understanding the NetBackup Appliance

About the appliance front panel

Table 3-1

Appliance LED panel (continued)

DescriptionLabel

NIC3 activity LED6

Not used7

NIC1 activity LED8

NIC2 activity LED9

Appliance status LED10

See “About the appliance control panel” on page 33.

About the NetBackup 5030 Appliance rear panel

The NetBackup 5030 Appliance rear panel provides access to the communication

ports and the hot-swappable power supplies. How the appliance is provisioned

and configured at the factory determines the number and type of communication

ports available on an appliance. This section provides the information about the

rear panel of different appliance configurations.

NetBackup 5030 Appliances are shipped in either of two configurations: without

Fibre Channel (FC) cards or with Fibre Channel cards. Both configurations contain

a single RAID controller card that is installed in PCIe slot 1. The SAS ports on the

RAID controller are used to connect to the Symantec Storage Shelf.

The second NetBackup 5030 Appliance configuration also contains FC HBA cards

that are installed in PCIe slots 2 and 5. You can use the FC HBA cards to connect

to Fibre Transport data transfer clients or other devices.

Figure 3-6 shows the rear panel of a NetBackup 5030 Appliance without FC HBA

cards installed. Figure 3-7 shows the rear panel of a NetBackup 5030 Appliance

with FC HBA cards installed. Table 3-2 identifies the ports that are shown in both

figures.

Understanding the NetBackup Appliance

About the NetBackup 5030 Appliance rear panel

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Symantec netbackup 5030 Troubleshooting Manual

Symantec netbackup 5030 Troubleshooting Manual

Symantec netbackup 5030 Troubleshooting Manual

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