Version: V1.2.20070628
Date: 2007/6/28
File Name: DV/AV 883 Editing
Card d FAQ
Author : Ben Sung
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FAQ of DV/AV 883 Editing Card
Copyright© 2007. KWorld Computer Co., Ltd. All rights are reserved.
V1.2.20070628
Version: V1.2.20070628
Date: 2007/6/28
File Name: DV/AV 883 Editing
Card d FAQ
Author : Ben Sung
2
Q1. How to reinstall software? ................................................................................................3
Q2. How to run the diagnose program? .................................................................................4
Q3. DOA or RMA problem......................................................................................................5
Q4. Why cannot record more than 3.99G?.............................................................................7
Q5. When run ATVR program, it appears “Error on Event 900” and “Cannot
pin, so it cannot work ($80040209)”. How to solve the problem?........................................7
Q6. When run ATVR, it appears “Invalid Class String”......................................................9
Q7. When run ATVR, it display”Cannot Set capture device.... [1000]”............................10
Q8. How to know what driver and application version we use? ........................................12
Q9.Video works fine but no sound. .......................................................................................13
Q10. How to connect video camera composite output to this device?................................18
Q11.When open operating system, it display “IRQ error”.................................................19
Version: V1.2.20070628
Date: 2007/6/28
File Name: DV/AV 883 Editing
Card d FAQ
Author : Ben Sung
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Q1. How to reinstall software?
A:
Step1:
Please check uninstall driver properly(please reference to manual).
Step2:
Then, please restart your operating system.
Step3:
Please note below steps when you re-install software
Please note if you already install software as below, please close them before you
install our software, or it will cause install improperly.
1.To avoid compatibility issues between many application(ex. Norton….), please
close them before you install our software.
2. If you already install other video device (ex. Webcam…), they might have some
shortcut in the take bar. Please close them as well before you install our software.
3. If you are playing some video or sound programs (ex. Beyond TV…), they might
have some shortcut in the take bar. Please close them as well before you install our
software.
After check those steps, please reference to manual to install.
Version: V1.2.20070628
Date: 2007/6/28
File Name: DV/AV 883 Editing
Card d FAQ
Author : Ben Sung
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Q2. How to run the diagnose program?
A:
How to run GetSysInfo :
Step1. Please click GetSysInfo to run it directly. :
Before run GetSysInf, please plug your USB box into your computer and install
the software. When you see picture as below, please press “OK” to continue run
the diagnose program.
Step2.Please close the window.
Version: V1.2.20070628
Date: 2007/6/28
File Name: DV/AV 883 Editing
Card d FAQ
Author : Ben Sung
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Step3. After you run the program, it will dump the system and multimedia
information to a file under root of disk C:.
Please attach SystemInfo.ini from disk c: to
http://www.kworld.com.tw/ch/index_Support_Product-support.htm
And please don't forget to describe question detaily.
We appreciate you to help us understand situation after you test the product.
To define and solve the problems, we need your help to check out PC system,
filters and software version.
Q3. DOA or RMA problem.
A. Please contact to local supplier or our branch company which you live nearby.
KWorld Computer Co., Ltd (Headquarter)
Address: 6F, No.113, Jian 2nd Rd., Jhonghe City,
Taipei County 235, Taiwan (R.O.C.)
TEL: +886-2-8228-6088
FAX: +886-2-8221-6856
Version: V1.2.20070628
Date: 2007/6/28
File Name: DV/AV 883 Editing
Card d FAQ
Author : Ben Sung
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Web Site: http://www.KWorld.com.tw
Business Development /
SalesInquiry:sales@KWorld.com.tw
Technical Support:[email protected]
KWorld's map
KWorld (USA) Computer Inc. (U.S.A.
Subsidiary)
Address: 9780 Research Drive Irvine,
Ca 92618 U.S.A.
TEL: 1-949-450-0052
FAX:1-949-450-0053
Web Site: http://www.kworldcomputer.com
Business Development /
SalesInquiry:emily@KWorld.com.tw
Technical Support: support@kworldcomputer.com
KWorld Computer (U.K. Distributor)
Technical Support:[email protected]
KWorld Computer (Spain & Portugal
Distributor)
Address: C/ Gamonal, 16 3º C 28031 Madrid, Spain.
TEL: + 34 91 305 29 31
FAX:+ 34 91 305 29 74
Web Site: http://www.KWorld.com.tw
Business Development / SalesInquiry:
Technical Support:[email protected]
Version: V1.2.20070628
Date: 2007/6/28
File Name: DV/AV 883 Editing
Card d FAQ
Author : Ben Sung
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KWorld Computer GmbH (Germany Distributor)
Adresse: Am Schimmershof 7, 40880, Ratingen,
Germany
TEL: +49-2102-74087-0
Web Site: http://www.KWorld.com.tw
Geschäftsstelle /
Ver kauf:[email protected]
Telephone: +49-2102-740870,
-7408710,-7408711,-7408712,-7408713
Fax: +49-2102-7408719
Stream Leader (Japan Distributor)
Address: Bild. Toa 2-16-9 , Hirai,Edogawa-Ku,
Tokyo,Japan,132-0035
TEL: 03-5836-2137
FAX:03-5836-2108
Web Site: http://www.vstream.co.jp
Business Development / SalesInquiry:allen@vstream.co.jp
Q4. Why cannot record more than 3.99G?
A:
When your windows operating system is FAT32, a file cannot store more than 4G. If
your windows operating system is NTFS, it will not been limited.
Q5. When run ATVR program, it appears “Error on Event 900” and “Cannot
pin, so it cannot work ($80040209)”. How to solve the problem?
A:
Please adjust the Hardware acceleration. Follow below steps to setup.
Version: V1.2.20070628
Date: 2007/6/28
File Name: DV/AV 883 Editing
Card d FAQ
Author : Ben Sung
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Step1.
Please click right button on your desktop and select “properties”.
Please choose “settings”=>”advanced”.
Version: V1.2.20070628
Date: 2007/6/28
File Name: DV/AV 883 Editing
Card d FAQ
Author : Ben Sung
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Step3. Select “troubleshoot”=>adjust the”Hardware acceleration”.
Q6. When run ATVR, it appears “Invalid Class String”.
A:
When you install “K-Lite Codec Pack”, “ACE Mega Codec Pack” or other software
codec, such as “Direct Show Filter”, these applications may affect your programs.
（ex: K-Lite Codec Pack v2.53）
Step1：Please check the Add or Remove Programs in control panel.
If it is absolutely necessary to install the codecs, please use custom setup to
choose
Version: V1.2.20070628
Date: 2007/6/28
File Name: DV/AV 883 Editing
Card d FAQ
Author : Ben Sung
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Step2：Please make sure what should install and what should not.
Q7.
When
run
ATVR, it display”Cannot Set capture device.... [1000]”.
For product:
PVR-TV USB2.0 KWorld PVR-TV 300U Dongle
USB2.0
PVR-TV 713X KWorld DVB-T 360U Digital TV
Dongle
Version: V1.2.20070628
Date: 2007/6/28
File Name: DV/AV 883 Editing
Card d FAQ
Author : Ben Sung
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DVB-T 300U USB Digital TV BOX DVB-T 350U Digital TV Receiver
DV/AV/TV 883 TV and Editing Card PVR-TV 7131
DVB-T 100 Digital TV Tuner Card DVB-T 310U Digital / Analog TV
Dongle
NB-TV 220 Digital and Analog TV
Card
DVB-T 220 Digital + Analog TV
Tuner
MCE 201 TV Tuner Card DVD MAKER USB 2.0
KWorld DVB-T 355U Digital TV
Dongle
1. Please check TV box was found and the driver installed properly in device
manager(please reference to manual).
If the driver didn’t install properly, you will see “!” or “?” in device manager. Please
try to reinstall driver to solve the question (Please reference manual).
2. Please check whether sound card driver install properly in device manager.
Please refer to below picture. If the sound card is disabling, ATVR will have error
message.
Version: V1.2.20070628
Date: 2007/6/28
File Name: DV/AV 883 Editing
Card d FAQ
Author : Ben Sung
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Enable the device to solve the problem. Please see below picture.
Q8. How to know what driver and application version we use?
A:
Please reference to Q2 to run the program, it will show you software version.
Version: V1.2.20070628
Date: 2007/6/28
File Name: DV/AV 883 Editing
Card d FAQ
Author : Ben Sung
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Q9.Video works fine but no sound.
A:
Please help us to confirm that using PVR PLUS to capture will get the same problem
or not.
1.Please connect the audio out of TV card to speaker directly to check, if the sound
come out from tv card.
If no, this tv card has problem on audio-out.
If yes, tv card has no problem on audio-out.
Please see below picture to connect:
2.When using PVR-Plus to capture video, please check these settings
Version: V1.2.20070628
Date: 2007/6/28
File Name: DV/AV 883 Editing
Card d FAQ
Author : Ben Sung
14
Audio capture device should be your Audio Device .
Audio source...
If we plug the audio bridge cable connector into blue hole, please choose line in.
If we plug the audio bridge cable connector into red or pink hole, please choose mic.
Please launch Start Menu→Run→ key in "sndvol32", we'll launch Volume Control.
Version: V1.2.20070628
Date: 2007/6/28
File Name: DV/AV 883 Editing
Card d FAQ
Author : Ben Sung
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Please check Line In and MIC are not "mute".
Please check Volume Control for Record.
Version: V1.2.20070628
Date: 2007/6/28
File Name: DV/AV 883 Editing
Card d FAQ
Author : Ben Sung
16
If we plug the audio bridge cable connector into blue hole, please select line in.
Version: V1.2.20070628
Date: 2007/6/28
File Name: DV/AV 883 Editing
Card d FAQ
Author : Ben Sung
17
If we plug the audio bridge cable connector into red or pink hole, please select mic.
If your sound card have sound manager(for example:Below is gigabyte). Please select
"2CH Speaker". And select "line in" or "mic".
There are many sound devices use 5.1 ch output configuration, please check the sound
vendor utilities setting in your Windows control panel.
Make the blue hole become the original function--Line In(Or Rear Blue In).
Version: V1.2.20070628
Date: 2007/6/28
File Name: DV/AV 883 Editing
Card d FAQ
Author : Ben Sung
18
Q10. How to connect video camera composite output to this device?
A:
If you connect the extra video source (camera) to this device.
You must connect the video output of camera to the Audio input (DV/AV 883 Editing Card)
via composite or S Video cable =>
.
Then connect Audio output (
DV/AV 883 Editing Card) <=> Audio input (line in / Mic of
SOUND CARD) ;
If use S Video cable, you also need connect Audio output (video camera) <=> Audio
input (line in / Mic of SOUND CARD)
And Audio output (SOUND CARD) <=> SPEAKER.
Version: V1.2.20070628
Date: 2007/6/28
File Name: DV/AV 883 Editing
Card d FAQ
Author : Ben Sung
19
Q11.When open operating system, it display “IRQ error”.
A:
Please check whether the other hardware has the same IRQ with the TV card.
Version: V1.2.20070628
Date: 2007/6/28
File Name: DV/AV 883 Editing
Card d FAQ
Author : Ben Sung
20
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