5. Please check the Audio setting of Application.
(Power Producer or power director).
Audio device: Please set the setting by the connection. (Sound card)
6. Please install another PC to test whether the PC operation system problem.
The operation system could install someone Multimedia program to affect the
Application working process. (as the K-Lite program).
Please try to restore the operation system to more clearly and reinstall
Application again to fix this kind problem.
7. Maybe this is hardware problem; please send the product back to do RMA
service to check/fix the problem.
About the RMA service, it must be handled by the local branches of international
company to send back to Main Headquarter.
Please contact the original purchased dealer or local branches of international
company to handle it.
Q5 Can not solve the problem, how to RMA service
If you had tried install in different PC and still get the same problem.
And you feel it could be the hardware issue, you can try to send the device to do
the RMA service to check /fix it.
The RMA service needs to be done by the local distributor (the provider where
you bought).
You need to contact the local distributor or Kworld subsidiary/ Distributor
companies to process the RMA service.
The RMA service needs to be done by the local distributor (the provider where
you bought).
You need to contact the local distributor and talk with them.
You can try to contact the USA branched company to discuss it to how to send
the RMA service.