Version: V1.2.20070627
Date: 2007/6/27
File Name: DVB-T 355U FAQ
Author : Ben Sung
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FAQ of DVB-T 355U
Copyright© 2007. KWorld Computer Co., Ltd. All rights are reserved.
V1.2.20070627
Version: V1.2.20070627
Date: 2007/6/27
File Name: DVB-T 355U FAQ
Author : Ben Sung
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Q1.How to install KWorld DVB-T 355U Digital TV Dongle?..............................................3
Q2..How to install software? What is software we should install?.......................................4
Q3.How to uninstall application?............................................................................................6
Q4.How to reinstall software? .................................................................................................7
Q5.Cannot scan any channel and preview..............................................................................8
Q6.How to know what driver and application version we use? ...........................................8
Q7.How to check the software have been install properly？..............................................12
Q8.During watch TV, video freeze or display green screen................................................14
Q9. How to scan channel?......................................................................................................14
Q10. What kind of digital system in Taiwan? Does it work in other countries? ..............14
Q11.How to run the diagnose program? ..............................................................................14
Q12.DOA or RMA problem...................................................................................................16
Q13.How to download full application?................................................................................18
Q14.Why cannot record more than 3.99G?..........................................................................18
Q15.After plug the TV box into USB port. Operating system also find the device.
But it cannot install driver and cannot find any device in device manager......................18
Q16.Cannot scan any channel................................................................................................19
Q17. When run DTVR program, it appears “Cannot render Mpeg2 Demux
filter…”.How to fix the issue?................................................................................................20
Q18.When run DTVR program, it appears “Error on Event 900” and “Cannot
pin, so it cannot work ($80040209)”. How to solve the problem?......................................21
Q19.When run DTVR, it appears “Invalid Class String”...................................................22
Q20.When run DTVR, it display”Cannot Set capture device.... [1000]”...........................24
Q21.When open operating system, it display “IRQ error”.................................................26
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Date: 2007/6/27
File Name: DVB-T 355U FAQ
Author : Ben Sung
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Q1.How to install KWorld DVB-T 355U Digital TV Dongle?
A：
Please follow steps for installation as below:
Watch TV Please see connection chart to connect:
Please select an available USB 2.0 port.
Please follow the steps shown below to connect KWorld DVB-T 355U Digital TV
Dongle to your computer:
1. Connect the antenna into the TV INPUT connector.
2. Plug the USB cable of the TV box into the USB port of your system.
After connect properly, run DVB-T Plus to scan Digital channel and Watch Digital
TV.
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Q2..How to install software? What is software we should install?
A:
The TV box package comes with completely Windows software utilities. These
utilities can be found on the installation CD included in the package. Before
installation, we recommend that you exit all background programs. These include
applications such as anti-virus software and system monitoring applications.
Afther put the CD into CD ROM, it will auto run the program a second(the speed
depend on your CD ROM speed), you will see below options on autorun page:
“Driver Installation”
“DVB-T PLUS”
“Microsoft DirectX”
“Acrobat Reader”
“Browse”
“EXIT”
*Please follow the steps to install “Driver Installation”, “DVB-T PLUS” and
“Microsoft DirectX”.
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Click “Driver Installation” to install driver.
1. Once you finish the hardware installation, restart your operating system.
“Windows Found New Hardware Wizard” will pop up. Please click “Cancel”
and run the utilities setup included in the CD.
Note: If you use “Windows Found New Hardware Wizard” to install, remote
program will not install automatically. Remote function will not work properly.
2. After put the CD into CD ROM, it will auto run the program a second (the speed
depend on your CD ROM speed). On the auto run page, please select “Driver
Installation” to install driver.
3. A notice of New Hard ware Wizard will disappear after you install driver properly,
if it appear when you installing, please ignore it.
Note: After finish driver installation, please install application as well before
restart operating system.
Please press “DVB-T PLUS” (application install wizard) to install DVB-T PLUS.
1. Insert the installation CD disk into the CD-ROM drive. The Auto run Page will
appear, please select “DVB-T PLUS”.
2. Then the install wizard will guide you to install it, please click “Next” to continue.
3. Please choose destination location where you want to install files. Click “Browse”
if you want to change the destination folder.
4. “Setup” program will add program icons to the Program Folder listed below. You
may type a new folder name, or select one from the existing folders list. Click
“Next” to start installing. Please wait while installation in process.
5. After driver of DVB-T PLUS has been installed, please click “Finish” to end the
installation.
After installation the short cut of DVB-T PLUS showing on your desktop. You can
press the short cut to open the application to watch TV.
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Q3.How to uninstall application?
A:
Please check your device was plug in USB port properly, please follow below steps
to uninstall completely.
Please use uninstall wizard to uninstall.
a. Application uninstall wizard:
Please press ”Start”=>”All programs”=>
”KWorld(or V-Stream)Multimedia”=>”DVB-T PLUS”=>
”Uninstall DVB-T PLUS” to open application uninstall wizard , it will lead you to
uninstall application. And then, please restart your operating system.
b. Uninstall driver wizard：
Before uninstall driver, please plug your TV box into USB port. And then, follow
below steps to uninstall.
Then, please press “Start”=>”Control panel”=>”Add or remove
programs”=>”KWorld DVB-T 350U/355U BDA Drivers” → ”Change/Remove”.
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Run uninstall wizard, uninstall application wizard will guide you uninstall application.
And then, please restart your operating system.
Q4.How to reinstall software?
A:
Step1:
Please check uninstall driver properly(please reference Q3).
Step2:
Then, please restart your operating system.
Step3:
Please note below steps when you re-install software
Please note if you already install software as below, please close them before you
install our software, or it will cause install improperly.
1.To avoid compatibility issues between many application(ex. Norton….), please
close them before you install our software.
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2. If you already install other video device (ex. Webcam…), they might have some
shortcut in the take bar. Please close them as well before you install our software.
3. If you are playing some video or sound programs (ex. Beyond TV…), they might
have some shortcut in the take bar. Please close them as well before you install our
software.
After check those steps, please reference Q2 to install.
Q5.Cannot scan any channel and preview.
A:
1. Digital signal is weak, please change setting place for antenna.
2. Please plug in your USB box and check “device manager”.
After you confirm the driver install properly, please reinstall DVB-T PLUS and scan
again.
Q6.How to know what driver and application version we use?
A:
Driver version:
1. Please click right button “My Computer” and select “Properties”
.
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1.Please select “Hardware” and choose” device manager”.
2.Please open “Sound, video and game controllers”=>”click “KWorld DVB-T 350U
Device-XC”, right click it and select” properties.」
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Please choose “Driver”, you will find driver version and date information.
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DVB-T PLUS version:
1. Click right button on DTVR screen and select “about”, you can see application
version.
2. Click DVB-T PLUS main panel and press “Ctrl”+”Alt”+”V”, you will see the
application version, too.
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Author : Ben Sung
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Q7.How to check the software have been install properly？
A:
After open Windows operating system, please select “Start”=> ”Control Panel”
Choose “System”
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Please click “Hardware” and choose” device manager”..
If you have been installed properly, you can see the device name”KWorld DVB-T
350U Device-XC” in device manager.
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Q8.During watch TV, video freeze or display green screen.
A:
Digital signal is weak, please adjust antenna’s setting place and scan channel again..
Or try to use the household Antenna instead of the small antenna from the package.
Q9. How to scan channel?
A:
Please click right button “DTVR” and select “Setup”=>”Channel”=>”Auto scan” to
scan channel.
Q10. What kind of digital system in Taiwan? Does it work in other countries?
A:
The digital system in Taiwan is DVB-T. It will be able to support many countries
where follow DVB-T system as well.
Q11.How to run the diagnose program?
A:
How to run GetSysInfo :
Step1. Please click GetSysInfo to run it directly. :
Before run GetSysInf, please plug your USB box into your computer and install
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Author : Ben Sung
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the software. When you see picture as below, please press “OK” to continue run
the diagnose program.
Step2.Please close the window.
Step3. After you run the program, it will dump the system and multimedia
information to a file under root of disk C:.
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Please attach SystemInfo.ini from disk c: to
http://www.kworld.com.tw/ch/index_Support_Product-support.htm
And please don't forget to describe question detaily.
We appreciate you to help us understand situation after you test the product.
To define and solve the problems, we need your help to check out PC system,
filters and software version.
Q12.DOA or RMA problem.
A:
Please contact to local supplier or our branch company which you live nearby.
KWorld Computer Co., Ltd (Headquarter)
Address: 6F, No.113, Jian 2nd Rd., Jhonghe City,
Taipei County 235, Taiwan (R.O.C.)
TEL: +886-2-8228-6088
FAX: +886-2-8221-6856
Web Site: http://www.KWorld.com.tw
Business Development /
SalesInquiry:sales@KWorld.com.tw
Technical Support:[email protected]
KWorld's map
KWorld (USA) Computer Inc. (U.S.A.
Subsidiary)
Address: 9780 Research Drive Irvine,
Ca 92618 U.S.A.
TEL: 1-949-450-0052
FAX:1-949-450-0053
Web Site: http://www.kworldcomputer.com
Business Development /
SalesInquiry:emily@KWorld.com.tw
Technical Support: support@kworldcomputer.com
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Author : Ben Sung
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KWorld Computer (U.K. Distributor)
Technical Support:[email protected]
KWorld Computer (Spain & Portugal
Distributor)
Address: C/ Gamonal, 16 3º C 28031 Madrid, Spain.
TEL: + 34 91 305 29 31
FAX:+ 34 91 305 29 74
Web Site: http://www.KWorld.com.tw
Business Development / SalesInquiry:
Technical Support:[email protected]
KWorld Computer GmbH (Germany Distributor)
Adresse: Am Schimmershof 7, 40880, Ratingen,
Germany
TEL: +49-2102-74087-0
Web Site: http://www.KWorld.com.tw
Geschäftsstelle /
Ver ka uf: derrick_liang@kworld.com.tw
Telephone: +49-2102-740870,
-7408710,-7408711,-7408712,-7408713
Fax: +49-2102-7408719
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Stream Leader (Japan Distributor)
Address: Bild. Toa 2-16-9 , Hirai,Edogawa-Ku,
Tokyo,Japan,132-0035
TEL: 03-5836-2137
FAX:03-5836-2108
Web Site: http://www.vstream.co.jp
Business Development / SalesInquiry:allen@vstream.co.jp
Q13.How to download full application?
A:
Please click below link to find the latest full application.
ftp://ftp.kworld.com.tw/kworld/ap/dvbt_plus
Or contact to http://www.kworld.com.tw/ch/index_Support_Product-support.htm
Q14.Why cannot record more than 3.99G?
A:
When your windows operating system is FAT32, a file cannot store more than 4G. If
your windows operating system is NTFS, it will not been limited.
Q15.After plug the TV box into USB port. Operating system also find the device.
But it cannot install driver and cannot find any device in device manager.
A:
Please check does the TV box connect to USB port properly, or there are other USB
devices (ex. USB storage device…). Too much USB devices setting on the computer
simultaneously may cause power lacking in installing software properly.
Please unplug other USB devices, and put the USB TV box into computer back USB
port. After operating system find the device and showing in device manager (see
below picture), please follow instruction to install software.
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File Name: DVB-T 355U FAQ
Author : Ben Sung
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Q16.Cannot scan any channel.
A:
1. Please check digital antenna was connected to the USB TV box properly, and put
the antenna to the place where have great signal accepting, and scan again.
2. You can try to connect household Antenna (must support UHF/VHF). Remember
adjust the antenna to face the digital broadcast transmitter.
How to do the best to scan digital channel?
A:
Please put your digital antenna to outdoor or your OA shield.
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File Name: DVB-T 355U FAQ
Author : Ben Sung
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fil
Q17. When run DTVR program, it appears “Cannot render Mpeg2 Demux
ter…”.How to fix the issue?
A:
When you run the program, it appears ” Cannot render MPRG2 Demux filter ” ,
please help us check below information:
1. Did the operating system install two(or more than two) video device? If yes,
please uninstall other video device driver and application.
2. Please check your motherboard support USB2.0 or not. And please confirm the
driver was installed properly. (USB1.1 cannot support this device).]
Please go to “device manager”=>”Universal Serial Bus Controllers”, check below
word “Enhanced” in red. If there is no “Enhanced” in your device manager, it means
your motherboard only support USB 1.1
3. Application run error or driver didn’t install properly. Please try to uninstall
software, restart operating system and re-install again.
4. Please try to update Windows XP service pack 2.
5. Please check the Microsoft DirectX9.0C was installed or not.
6. If you have other computer, you can try to install on other PC as well to check
operating system effect.
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