NCR RealPOS 70 User manual

Category
POS terminals
Type
User manual
NCRRealPOS70(7402)
Release1.4
UserGuide
B00500001463
IssueN
TheproductdescribedinthisbookisalicensedproductofNCRCorporation.
NCRisaregisteredtrademarkofNCRCorporation.
NCRRealPOSisatrademarkofNCRCorporationintheUnitedStatesand/orothercountries.
ItisthepolicyofNCRCorporation(NCR)toimproveproductsasnewtechnology,components,software,
andfirmwarebecomeavailable.NCR,therefore,reservestherighttochangespecificationswithoutprior
notice.
Allfeatures,functions,andoperationsdescribedhereinmaynotbemarketedbyNCRinallpartsofthe
world.Insomeinstances,photographsareofequipmentprototypes.Therefore,beforeusingthisdocument,
consultwithyourNCRrepresentativeorNCRofficeforinformationthatisapplicableandcurrent.
Tomaintainthequalityofourpublications,weneedyourcommentsontheaccuracy,clarity,organization,
andvalueofthisbook.
Addresscorrespondenceto:
Manager,InformationProducts
NCRCorporation
2651SatelliteBlvd.
Duluth,GA30096
Copyright©2004
ByNCRCorporation
Dayton,OhioU.S.A.
AllRightsReserved
i
Preface
Audience
Thisbookiswrittenforhardwareinstaller/servicepersonnel,system
integrators,andfieldengineers.
Notice:ThisdocumentisNCRproprietaryinformationandisnotto
bedisclosedorreproducedwithoutconsent.
Safety and Regulatory Information
TheNCRRealPOS7402conformstoallapplicablelegalrequirements.
ToviewthecompliancestatementsseetheNCRRealPOSTerminals
SafetyandRegulatoryStatements(B00500001589).
AC Power Cord
Theattachedpowercordshouldonlybeusedwiththisdevice.Itmust
notbeusedwithanyotherdevice.
ii
References
NCRRealPOS70HardwareServiceGuide
(B00500001465)
NCRRealPOS70SitePreparationGuide
(B00500001464)
NCRRealPOS70/EasyPoint42PartsIdentificationManual
(B00500001466)
NCRRetailSystemsManagerSoftwareUserʹsGuide(B00500001518)
NCRRealPOS70/EasyPoint42MigrationGuide
(B00500001500)
iii
Table of Contents
Chapter1:ProductOverview
Introduction ...........................................................................................11
OptionalConfigurations ......................................................................12
ModelandSerialNumbers..................................................................13
TerminalDimensionsandWeights....................................................15
HingedLCD...........................................................................................15
IntegratedHardware............................................................................16
OperatingSystems .........................................................................17
KeyServiceAdvantages ......................................................................18
RemovableMotherboardSled ......................................................18
RemovablePowerSupply.............................................................18
RemovableHardDisk....................................................................18
HardwareModuleDescriptions .........................................................19
Motherboard ...................................................................................19
Processor/ChipSet .....................................................................19
SystemMemory..........................................................................19
852GMEGraphics&MemoryControllerHub....................110
NorthBridgeFeatures .............................................................110
SouthBridgeFeatures .............................................................111
VideoMemory..........................................................................112
BIOSMemory ...........................................................................112
Video..........................................................................................112
USBPortFunctionality............................................................114
EthernetLAN............................................................................115
IntegratedAudio......................................................................115
FanConnectors.........................................................................116
iv
CashDrawerSupport..............................................................117
MSR............................................................................................117
RetailDaughterCard...................................................................118
PCIBoards.....................................................................................118
PCIRiserBoard ........................................................................118
PCMCIAAdapterBoard.........................................................118
DualRS232Adapter ...............................................................118
StorageMedia ...............................................................................119
HARDDISKDRIVE.................................................................119
CompactFlash ..........................................................................119
OperatorDisplay ..........................................................................120
LCDPanel .................................................................................120
LVDS..........................................................................................120
Inverter ......................................................................................121
TouchScreen.............................................................................121
AdjustingtheDisplayAngle..................................................122
IntegratedCustomerDisplay .....................................................123
2x20VFD .................................................................................123
AllPointsAddressableDisplay .............................................123
MotionSensor ...............................................................................124
PowerIndicator ............................................................................124
Speakers .........................................................................................124
BiometricsModule .......................................................................125
PowerManagement............................................................................126
G3MechanicalOff........................................................................126
G2/S5SoftOff................................................................................126
G1Sleeping....................................................................................127
G0Working ...................................................................................127
WakeonLAN......................................................................................128
v
Compatibility.......................................................................................129
LANCommunications.................................................................129
ApplicationProgrammability.....................................................129
OperatingSystemInformation...................................................129
SystemConfigurationDiagram ........................................................130
Chapter2:InstallingtheTerminal
Introduction ...........................................................................................21
InstallationSummary.....................................................................21
InstallationRestrictions........................................................................22
PeripheralCableRouting.....................................................................23
InstallingPeripherals............................................................................24
AccessingtheCableConnectors...................................................25
CableConnectorIdentification.....................................................26
PS/2Keyboard/MouseCableConnections .................................27
MouseInstallationRestriction..................................................27
OpeningtheDisplayCabinet .......................................................28
12.1”and15”Models.................................................................29
17”Models ................................................................................210
PoweringUptheTerminal ................................................................211
TerminalOn/OffSwitch ..............................................................211
CalibratingtheTouchScreen ............................................................213
OutofBoxFailures.............................................................................214
Chapter3:TouchScreenCalibrationWindows(MT7.12)
GeneralGuidelines.........................................................................31
ConsiderationsWhenReplacingorReImagingtheHard
Drive.................................................................................................32
InstallingtheTouchSoftware .............................................................32
vi
HidingtheCursor ..........................................................................34
OtherSerialDevicesDoNotFunction ........................................37
TouchCalibrationProcedures...........................................................312
CalibrationFlowChart ................................................................313
3PointCalibration .......................................................................314
Linearization .................................................................................318
OtherControls.....................................................................................323
MainTab........................................................................................323
ControllerID.............................................................................323
ControllerType ........................................................................323
FirmwareVersion ....................................................................323
TouchSettingsTab .......................................................................324
TouchModes ............................................................................325
RightClickTool .......................................................................326
TouchSound.............................................................................326
DoubleClickSpeed .................................................................326
DoubleClickArea....................................................................327
EdgeAdjustmentTab ..................................................................328
ToolsTab........................................................................................330
ComponentVersions ...............................................................331
DrawTest ..................................................................................332
RestoreFactorySettings ..........................................................333
ResetController........................................................................333
AdvancedTouchScreenOptions ..........................................333
Chapter4:TouchScreenCalibrationWindows(MT5.64,SR4)
GeneralGuidelines ...............................................................................41
ConsiderationsWhenReplacingorReImagingtheHard
Drive.................................................................................................41
vii
TouchCalibrationProcedures.............................................................42
InstallingtheTouchDriver...........................................................42
CalibrationFlowChart ..................................................................48
2PointCalibrationProcedure ......................................................49
CursorStabilizationProcedure ..................................................413
25PointLinearizationProcedure...............................................416
RestoreDefaultsProcedure.........................................................420
ChangingFrom4Pointto2PointCalibration...............................422
TouchPerformance.............................................................................425
Chapter5:TouchScreenCalibrationWindows(MT5.64,SR6)
GeneralGuidelines ...............................................................................51
ConsiderationsWhenReplacingorReImagingtheHard
Drive.................................................................................................51
InstallingtheTouchDriver .................................................................52
TouchCalibrationProcedures.............................................................57
CalibrationFlowChart ..................................................................58
2PointCalibrationProcedure ......................................................59
CursorStabilizationProcedure ..................................................512
25PointLinearizationProcedure...............................................515
RestoreDefaultsProcedure.........................................................519
TouchPerformance.............................................................................521
Chapter6:TouchScreenCalibrationDOS
CalibrationFlowChart.........................................................................61
2PointCalibration................................................................................63
NoiseCheck.....................................................................................63
viii
Chapter7:InstallingaSecondary(Dual)Display
ConfiguringtheGraphicsController ..........................................71
SingleDisplayModeSetup.......................................................73
CloneDualDisplayModeSetup(DVIandVGA).................74
ExtendedDesktopDualDisplayModeSetup(DVIand
VGA) ............................................................................................75
ExtendedDesktopDualDisplayModeSetup(DVIand
DVI) ..................................................................................................76
ExtendedDesktopDualDisplayModeSetup(VGAand
VGA) ................................................................................................77
Intel82852/82855GM/GMEGraphicsControllerHotKeys.....78
Chapter8:InstallingPeripheralOptions
Printers ...................................................................................................81
NCR7167Printer............................................................................81
NCR7197Printer............................................................................82
InstallingtheTransactionPrinter ............................................83
RemoteDisplays ...................................................................................85
596412.1InchTouchScreen .........................................................85
Features .......................................................................................86
InstallinganNCR596412.1inchTouchLCD .......................88
596415InchTouchScreen ..........................................................811
InstallinganNCR596415inchTouchLCD ........................812
596615InchTouchScreen ..........................................................815
InstallinganNCR5966Monitor ............................................816
594212.1INCHColorLCD.........................................................819
NCR594212.1InchLCDMonitorCableConnections ...........820
NCR594215InchLCDMonitorCableConnections ..............821
NCR595415InchDynaKey .......................................................822
ix
InstallinganNCR5954USBDynaKey .................................823
7452K41915InchColorCRT.....................................................825
NCR5932Keyboards .........................................................................826
109KeyUSBKeyboard ...............................................................826
Features .....................................................................................827
115KeyPS/2BigTicketKeyboard.............................................829
68KeyPS/2POSKeyboard.........................................................829
Features .....................................................................................830
RemoteCustomerDisplays ...............................................................833
NCR59722x20CustomerDisplay.............................................833
TallPostModels .......................................................................833
DesktopModels........................................................................834
Features .....................................................................................834
NCR59732x20InternationalVFDCustomerDisplay............835
Features .....................................................................................835
InstallinganNCR5972RemoteCustomerDisplay ............836
InstallingaCashDrawer.............................................................839
InstallingaSecondCashDrawer...........................................840
Chapter9:InstallingtheTerminalinanIntegrated
Configuration
Introduction ...........................................................................................91
ExplodedViews..............................................................................92
KitContents.....................................................................................95
InstallationProcedures.........................................................................97
InstallingtheKeyboard .................................................................98
InstallingtheCustomerDisplay.................................................910
InstallingtheTransactionPrinter...............................................913
Installingthe7402.........................................................................915
x
Chapter10:2x20CustomerDisplayInterface
Introduction .........................................................................................101
GeneralSpecifications ........................................................................101
SerialCommunicationInterface .......................................................101
CommandCodes.................................................................................102
UserDefinedCharacterDefinition(08h,CODE,
Byte1…Byte5)................................................................................102
CharacterTableSelect(09h,TABLECODE) ............................103
ClearDisplay(12h).......................................................................103
LuminanceControl(11h,LUMINANCE).................................103
CursorPosition(10h,POSITION) ..............................................104
Reset(13h) .....................................................................................104
CharacterTablesandCodes .......................................................104
CP437 .........................................................................................105
CP858 .........................................................................................106
CP866 .........................................................................................107
CP932 .........................................................................................108
Chapter11:APACustomerDisplayInterface
Introduction .........................................................................................111
GeneralSpecifications ........................................................................111
SerialCommunicationInterface .......................................................111
Architecture .........................................................................................112
DisplayDataRAM .......................................................................112
DisplayPageMap ........................................................................113
MonochromeDisplayMode .......................................................114
GrayscaleDisplayMode .............................................................115
DisplayControlBits .....................................................................116
CommandCodes(00h‐0Fh).............................................................117
xi
Reset(00h) .....................................................................................117
SetLuminance(01h,LUMINANCE) .........................................117
SetYAddressRegister(02h,YAR) ............................................117
SetXAddressRegister(03h,XAR) ............................................118
SetDisplayControlBits(04h,DCB) ..........................................118
WriteDataByte(05H,DATA) ....................................................118
WriteDataPage(06h,BYTE1,BUTE2,...BYTE1024)...............118
WriteDataw/Shift(07h,DIRECTION,ROW,BYTE1,
BYTE2,...BYTE32).........................................................................119
DataWriteMode(08h,MODE)................................................1110
CharacterWriteMode(09h,MODE).......................................1110
InvertScreen(0Ah) ....................................................................1111
Reserved(0Bh‐0Fh) ..................................................................1111
CharacterCodes(10h‐FFh)............................................................1111
5X7CharacterTable ...................................................................1112
10x14CharacterTable................................................................1113
CommandExecutionTimes ............................................................1114
Chapter12:CashDrawerInterface
Introduction .........................................................................................121
LogicDescription ................................................................................121
ComponentArchitecture ...................................................................124
CodeChanges ...............................................................................124
Hardware/FirmwareInterfaces.........................................................126
Dependencies/Assumptions/Constraints ......................................1210
HardwareDependencies...........................................................1210
SoftwareDependencies .............................................................1210
SampleCode......................................................................................1210
CPPSourceFile:DarlingtonCDSample.cpp............................1210
xii
Headerfile:DarlingtonCDSample.h.........................................1226
Chapter13:WedgetoUSBMSRSoftwareMigration
Overview..............................................................................................131
SoftwareRequirements ......................................................................132
PotentialOperationalDifferences.....................................................134
DeploymentConsiderations..............................................................135
LocalUpdate .................................................................................135
RemoteDeployment ....................................................................135
Chapter14:Maintenance
CabinetandTouchScreenCleaningProcedures ...........................141
Cleaners/SolventstoUse .............................................................141
Cleaners/SolventstoNOTUse ...................................................142
CoolingVentCleaning.......................................................................143
MSRCleaningProcedures .................................................................144
Chapter15:OperatingSystemRecovery
Introduction .........................................................................................151
Prerequisites..................................................................................151
OSRecoveryProcedures....................................................................151
Chapter16:BIOSUpdatingProcedures
Introduction .........................................................................................161
Prerequisites..................................................................................161
CreatingtheBootableMedia.............................................................162
CreatingaBootableCD ...............................................................162
CreatingaBootableUSBMemoryDrive ..................................162
BIOSUpdatingProcedures................................................................163
xiii
AppendixA:Cables
PrinterCables .......................................................................................A1
ScannerCables......................................................................................A3
7872or7875Scanner/Scale(RS232) ...........................................A3
7892Scanner(PoweredRS232) ..................................................A3
7882Scanner(PoweredRS232) ..................................................A3
7837Scanner(PoweredRS232) ..................................................A4
7837Scanner(RS232,ExternalPower)......................................A4
DisplayCables......................................................................................A5
VGADisplay,Mono......................................................................A5
VGADisplay,Color ......................................................................A5
CRTACPowerExtension ............................................................A5
5972VFDCustomerDisplay(PoweredRS232) .......................A6
DVItoDVI......................................................................................A6
PS/2‐RS232&Power ..................................................................A6
LCDPowerCable..........................................................................A7
CashDrawerCables ............................................................................A8
DualCashDrawer,YCable.........................................................A8
CashDrawer,ExtensionCable ....................................................A8
CommunicationsCable.......................................................................A8
Ethernet,10/100BaseT...................................................................A8
KeyboardCables ..................................................................................A9
PS/2KeyboardExtension .............................................................A9
SignatureCapture/ElectronicPaymentTerminalCable ................A9
5945/5992EPT(RS232w/Power)................................................A9
PowerCables(AC).............................................................................A10
xiv
AppendixB:FeatureKits
AppendixC:MemoryMap
DOSConsiderations...................................................................... C2
AppendixD:IRQSettings
Interrupts ........................................................................................D1
DefaultSettings .........................................................................D1
OptionalSettings.......................................................................D2

xv
Revision Record
Issue Date Remarks
A Nov2003FirstIssue
B Mar2004 Release1.1;15”Models
C Dec2004 Release1.2;17”Models
D Feb2005 UpdatedCalibrationChapter;
AddedAppendixD,Changingfrom4Pointto
2PointCalibration
E May2005 Release1.3
F Apr2006 Release1.4
G Sept2006 RemovedIRDAfeature
H July2007 AddedUSBMSRSoftwareMigrationchapter
J Jan2008 UpdatedWindowsCalibrationchapter.New
versionoftouchsoftware(MT7).
K Feb2008 Reorganizedbook
M May2008 AddedIntegrated7402Installationchapter
N May2008 UpdatedTouchScreenCalibrationWindows
chapter
xvi
Chapter 1: Product Overview
Introduction
NCR’sRealPOS70(alsoreferredtoasNCR7402)isascalable,retail
hardenedPointofSaleSolutionwithanintuitivetouchscreen
interfacedesignedforextendedlifecycles,stability,andsuperior
availability.Engineeredtothriveinthemostdemanding
environments,theRealPOS70offersleadingretailersinHospitality,
ConvenienceStores
andGeneralMerchandiseaPOSplatformthat
offersthegreatestvaluefortheirPOSinvestment.
UnlikeotherPOSsolutions,theRealPOS70setsanewstandardby
offeringanunprecedentedcombinationofstandardfeaturesincluding
newembeddedtechnology,easeofserviceability,andmaximum
configurationflexibility.TheRealPOS70isavailable
witha12.1”,15”,
or17”LCDdisplay.
21243
15" Model 12" Model17" Model
1-2 Chapter 1: Product Overview
Optional Configurations
TheNCRRealPOS70canbeafreestandingdesktop,wallmounted,or
itcanbeintegratedwithaperipheraltraytoaddfurthervalueand
savevaluablecounterspace.Theintegrationtraysupportsavarietyof
NCR’smostpopularperipheraloptions.
25415
Desktop Wall Mount
Integration Tray
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NCR RealPOS 70 User manual

Category
POS terminals
Type
User manual

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