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RealPOS 70XRT

NCR RealPOS 70XRT User manual

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NCRRealPOS70XRT(7403)POS
Workstation
Release1.2
UserGuide
B005‐0000‐1872
IssueE
TheproductdescribedinthisbookisalicensedproductofNCRCorporation.
NCRisaregisteredtrademarkofNCRCorporation.
NCRRealPOSiseitheraregisteredtrademarkoratrademarkofNCRCorporationintheUnitedStatesand/orothercountries.
UniWinDriver,TSHARCandHampshirearetradenamesofHampshireCompany,Inc.Copyright1995‐2008Hampshire
Company,Inc.
Intel
®
ActiveManagementTechnologyisa trademark of Intel Corporation in the U.S. and other countries.
ItisthepolicyofNCRCorporation(NCR)toimproveproductsasnewtechnology,components,software,andfirmware
becomeavailable.NCR,therefore,reservestherighttochangespecificationswithoutpriornotice.
Allfeatures,functions,andoperationsdescribedhereinmaynotbemarketedbyNCRinallpartsoftheworld.Insome
instances,photographsareofequipmentprototypes.Therefore,beforeusingthisdocument,consultwithyourNCR
representativeorNCRofficeforinformationthatisapplicableandcurrent.
Tomaintainthequalityofourpublications,weneedyourcommentsontheaccuracy,clarity,organization,andvalueofthis
book.
Addresscorrespondenceto:
Manger,InformationProducts
NCRCorporation
2651SatelliteBlvd.
Duluth,GA30096
Orsendfeedback:
http://www.info.ncr.com/eFeedback.cfm
Copyright©2008
ByNCRCorporation
Duluth,GAU.S.A.
AllRightsReserved
i
Preface
Audience
Thisbookiswrittenforhardwareinstaller/servicepersonnel,systemintegrators,and
fieldengineers.
Notice:ThisdocumentisNCRproprietaryinformationandisnottobedisclosedor
reproducedwithoutconsent.
Safety Requirements
TheNCRRealPOS70XRTconformstoallapplicablelegalrequirements.Toviewthe
compliancestatementsseetheNCRRealPOSTerminalsSafetyandRegulatoryStatements
(B005‐0000‐1589).
Theon/offswitchisalogicswitchonly.TheAClinevoltageprimariesareliveatall
timeswhenthepowercordisconnected.Therefore,disconnectthe
ACpowercord
beforeopeningtheunittoinstallfeaturesorservicethisterminal.
ii
References
• NCRRealPOS70XRTSitePreparationGuide(B005‐0000‐1873)
• NCRRealPOS70
XRTHardwareServiceGuide(B005‐0000‐1874)
• NCRRealPOS70
XRTPartsIdentificationManual(B005‐0000‐1875)
• NCRRetailSystemsManagerSoftwareUserʹsGuide(B005‐0000‐1518)
iii
Table of Contents
Chapter1:Overview
Introduction.............................................................................................................1‐1
ModelNumbers......................................................................................................1‐1
TerminalDimensionsandWeights .....................................................................1‐1
OptionalConfigurations........................................................................................1‐2
GMSIntegrationTrayKit(7403‐K300) .........................................................1‐2
HospitalityIntegrationTrayKit(7403‐K301) ..............................................1‐3
IntegratedCustomerDisplays..............................................................................1‐4
DisplayWallMount(7403‐K321)...................................................................1‐6
ModelandSerialNumberLabels ........................................................................1‐7
Features....................................................................................................................1‐8
Motherboard.....................................................................................................1‐9
Cabinet.............................................................................................................1‐11
StorageMedia.................................................................................................1‐11
OperatingSystems.........................................................................................1‐11
MSR..................................................................................................................1‐11
PortSecurity ...................................................................................................1‐12
I/OBoard ...............................................................................................................1‐13
I/OBoardConnectors....................................................................................1‐13
PoweredSerialPortJumperSettings ..........................................................1‐15
RemovingtheDisplayHeadfromtheBase......................................................1‐17
RemoteCustomerDisplays.................................................................................1‐19
NCR59752x20VFDCustomerDisplay .....................................................1‐19
Features.......................................................................................................1‐19
CharacterSets.............................................................................................1‐20
NCR5975GraphicalVFDCustomerDisplay............................................1‐21
HardwareFeatures....................................................................................1‐21
CharacterSets.............................................................................................1‐22
SoftwareFeatures ......................................................................................1‐23
594212.1‐InchColorLCD.............................................................................1‐24
594215‐InchColorLCD ................................................................................1‐25
596415‐InchTouchScreen............................................................................1‐26
596515‐InchTouchScreen............................................................................1‐27
Features.......................................................................................................1‐27
iv
PowerSupply........................................................................................................1‐29
ACInput..........................................................................................................1‐29
DCOutputs.....................................................................................................1‐29
MaximumRatedOutputPower ..................................................................1‐29
Printers...................................................................................................................1‐30
NCR7167Printer ...........................................................................................1‐30
NCR7198Printer ...........................................................................................1‐30
NCR7168Printer ...........................................................................................1‐31
PowerManagement .............................................................................................1‐32
G3MechanicalOff .........................................................................................1‐32
G2/S5SoftOff .................................................................................................1‐32
G1Sleeping .....................................................................................................1‐32
G0Working.....................................................................................................1‐32
ACPISleepStates(S0–S5) ...........................................................................1‐33
WakeonLANConsiderations .....................................................................1‐34
Chapter2:InstallingtheTerminal
Introduction.............................................................................................................2‐1
InstallationSummary.............................................................................................2‐2
InstallationRestrictions .........................................................................................2‐2
ConnectingtheExternalCables ...........................................................................2‐3
VGAExtensionCable .................................................................................2‐3
AccessingtheI/OPanel...................................................................................2‐4
AccessingtheBackplaneConnectors............................................................2‐6
ACPowerCordConnector.............................................................................2‐7
CableRouting .........................................................................................................2‐8
CableRoutingfromtheI/OBoard ................................................................2‐9
TerminalConfiguredwithaDVD‐ROMDrive.......................................2‐9
TerminalwithoutaDVD‐ROMDrive....................................................2‐10
CableRoutingfromtheBackplaneBoard ..................................................2‐12
OptionalVGAExtensionCableRoutingfromtheBackplaneBoard.2‐13
RemovingtheStorageMedia..............................................................................2‐15
PoweringUptheTerminal..................................................................................2‐16
TerminalOn/OffSwitch................................................................................2‐16
PowerButtonOverride.............................................................................2‐16
DefaultBootOrder ........................................................................................2‐17
Keyboardsupport..........................................................................................2‐17
v
Connectingperipherals.................................................................................2‐17
CalibratingtheTouchScreen .......................................................................2‐17
Out‐of‐BoxFailures ..............................................................................................2‐18
Chapter3:TouchScreenCalibration
InstallingandCalibratingtheTouchScreen ......................................................3‐1
InstallingtheDriver.........................................................................................3‐1
CalibratingtheTouchScreen .........................................................................3‐3
CalibrationProcedures ...............................................................................3‐6
VerifyingtheCalibration ..............................................................................3‐10
OptionalSettings............................................................................................3‐12
Chapter4:InstallingaSecondary(Dual)Display
ConfiguringtheGraphicsController ..................................................................4‐1
ConfiguringtheGraphicsController ..................................................................4‐2
SingleDisplayModeSetup ............................................................................4‐2
DualDisplayCloneSetup(NotebookandMonitor) ..................................4‐3
ExtendedDesktopDualDisplaySetup(NotebookandMonitor) ............4‐4
IntelGraphicsControllerHotKeys...............................................................4‐5
Chapter5:ConfiguringAMT
Configuringthe7403Terminal.............................................................................5‐1
Loggingontothe7403TerminalUsingAMT.....................................................5‐9
FunctionDefinitions ......................................................................................5‐10
RemovingtheHardDisks...................................................................................5‐12
Chapter6:InstallingOptionalRemotePeripherals
Introduction.............................................................................................................6‐1
CableRouting...................................................................................................6‐1
InstallingaTransactionPrinter ............................................................................6‐1
USBInstallation................................................................................................6‐2
RS‐232Installationw/PowerfromPoweredUSB .......................................6‐3
InstallingaRemoteCustomerDisplay................................................................6‐4
NCR596415‐inchTouchLCDCableConnections .....................................6‐6
NCR594212.1‐InchLCDMonitorCableConnections...............................6‐9
NCR594215‐InchLCDMonitorCableConnections................................6‐12
NCR596515‐InchTouchLCDCableConnections ...................................6‐14
vi
InstallinganNCR5975RemoteCustomerDisplay..................................6‐17
InstallingaCashDrawer.....................................................................................6‐21
InstallingaSecondCashDrawer.................................................................6‐22
Chapter7:InstallingaRAIDSystem
TheIntelMatrixStorageManager(RAID) .........................................................7‐1
InstallingaRAIDSystem................................................................................7‐1
ReplacingaFailedRAID1(Mirrored)HDD ...............................................7‐8
RAIDOptionROM ..........................................................................................7‐9
Chapter8:2x20CustomerDisplayInterface
Introduction.............................................................................................................8‐1
GeneralSpecifications............................................................................................8‐1
SerialCommunicationInterface...........................................................................8‐1
CommandCodes....................................................................................................8‐2
UserDefinedCharacterDefinition(08h,CODE,Byte1…Byte5)...............8‐2
CharacterTableSelect(09h,TABLECODE)................................................8‐3
ClearDisplay(12h) ..........................................................................................8‐3
LuminanceControl(11h,LUMINANCE) ....................................................8‐3
CursorPosition(10h,POSITION) .................................................................8‐3
Reset(13h).........................................................................................................8‐4
CharacterTablesandCodes...........................................................................8‐4
CP437.............................................................................................................8‐5
CP858.............................................................................................................8‐6
CP866.............................................................................................................8‐7
CP932.............................................................................................................8‐8
Chapter9:CashDrawerInterface
Chapter10:WedgetoUSBMSRSoftwareMigration
Overview ...............................................................................................................10‐1
SoftwareRequirements........................................................................................10‐2
PotentialOperationalDifferences......................................................................10‐4
DeploymentConsiderations ...............................................................................10‐4
LocalUpdate...................................................................................................10‐4
RemoteDeployment......................................................................................10‐5
DifferencesBetween7402Wedgeand7403USBMSR ...................................10‐6
vii
Scenario1:Track1ContainsErrors,Track2isGood ...............................10‐6
Scenario2:NoTrack1Data,Track2ContainsErrors..............................10‐7
Chapter11:DiagnosticLEDs
Power‐OnSelf‐Test(POST)Errors.....................................................................11‐1
BeepCodes......................................................................................................11‐3
BootBlockBeepCodes .............................................................................11‐3
POSTBIOSBeepCodes ............................................................................11‐3
Chapter12:Maintenance
CabinetandTouchScreenCleaningProcedures.............................................12‐1
Cleaners/SolventstoUse...............................................................................12‐1
Cleaners/SolventstoNOTUse.....................................................................12‐2
CoolingVentCleaning ........................................................................................12‐3
MSRCleaningProcedures...................................................................................12‐4
Chapter13:OperatingSystemRecovery
Introduction...........................................................................................................13‐1
Prerequisites ...................................................................................................13‐1
OSRecoveryProcedures .....................................................................................13‐1
Chapter14:BIOSUpdatingProcedures
Introduction...........................................................................................................14‐1
Prerequisites ...................................................................................................14‐1
CreatingtheBootableMedia ..............................................................................14‐2
CreatingaBootableCD.................................................................................14‐2
CreatingaBootableUSBMemoryDrive....................................................14‐2
SPI/BIOSUpdatingProcedures..........................................................................14‐3
ManuallyUpdatingtheMACAddress.............................................................14‐8
Chapter15:BIOSSettings
EnteringSetup ......................................................................................................15‐1
HowtoSelectMenuOptions..............................................................................15‐1
RestoringFactorySettings...................................................................................15‐1
BIOSDefaultValues.............................................................................................15‐2
MainMenu......................................................................................................15‐2
AdvancedMenu.............................................................................................15‐2
viii
PCI/PnPMenu................................................................................................15‐5
BootMenu.......................................................................................................15‐6
SecurityMenu ................................................................................................15‐7
ChipsetMenu .................................................................................................15‐7
Chapter16:ConvertingtheMSRtoMagTekEmulationMode
Introduction...........................................................................................................16‐1
MagTekConfiguration..................................................................................16‐1
RevertingtoStandardMSR..........................................................................16‐2
FirmwareUpdatingProcedures.........................................................................16‐3
FirmwareUpdatetoMagTekEmulation ...................................................16‐3
RevertingtoUSBHIDMSRMode ..............................................................16‐5
AppendixA:MemoryMap
DOSConsiderations .......................................................................................A‐1
AppendixB:IRQSettings
Interrupts ......................................................................................................... B‐1
DefaultSettings........................................................................................... B‐1
AppendixC:AudioChannelProgramming
Revision Record
Issue Date Remarks
A Nov2008 Firstissue
B Apr2009 AddedDiagnosticLEDschapter
C July2009 Release1.1
D Aug2009 AddedMagTecMSREmulationchapter
E Dec2009 Release1.2
Chapter 1: Overview
Introduction
TheNCRRealPOS70XRT(alsoreferredtoasNCR7403)isascalable,retail‐hardened
IntegratedPoint‐of‐Sale.TheNCRRealPOS70
XRTcontinuestoofferanintuitive
capacitivetouchscreeninterfaceplusavarietyofretailconsumerinterfaces.The
productisdesignedforextendedlifecycles,stabilityandsuperioravailability.The
terminalhasbeenenhancedtoofferevenbetterserviceabilityandscalabilitythan
previousgenerations.Engineeredtothriveinthemostdemanding
environments,the
NCRRealPOS70XRToffersretailersinHospitality,ConvenienceStores,andGeneral
MerchandiseaPOSplatformthatoffersexceptionalvaluefortheirPOSinvestment.
Model Numbers
Major Model Description
7403‐1000 IntelCeleronprocessor,1GBDDR2,NoHardDisk
7403‐1001 IntelCeleronprocessor,512MBDDR2,HardDisk
7403‐1200 IntelDualCoreT1600processor,1GBDDR2,NoHardDisk
7403‐1300 IntelCore2DuoT7500processor,2GBDDR2,NoHardDisk
7403‐F011 LCDTouchDisplay,15”,Capacitive(Usedwith7403Baseonly)
7403‐F015 LCDTouchDisplay,15”,Capacitive(7403Baseorremotemount)
7403‐F017 LCDTouchDisplay,17”,Capacitive(7403Baseorremotemount)
7403‐F025 LCDTouchDisplay,15”,Resistive(7403Baseorremotemount)
Terminal Dimensions and Weights
SeetheNCRRealPOS70XRTSitePreparationGuide,B005‐0000‐1464.
I
1
1-2 Chapter 1: Overview
Optional Configurations
TherearefieldupgradeablekitsfortheNCRRealPOS70XRTthatprovideformany
configurationvariations.Thissectionillustrateseachoftheseandliststheassociated
kits.
GMS Integration Tray Kit (7403-K300)
Thiskitprovidesthenecessarycomponentsforintegratingaprinterandkeyboard
withtheNCRRealPOS70
XRTterminalforaGeneralMerchandiseenvironment.Itcan
bemountedonaflatsurfaceoronacashdrawer.
26323
Chapter 1: Overview 1-3
Hospitality Integration Tray Kit (7403-K301)
ThiskitprovidesthenecessarycomponentsforintegratingaprinterwiththeNCR
RealPOS70
XRTterminalforaHospitalityenvironment.Itcanbemountedonaflat
surfaceoronacashdrawer.
26737
1-4 Chapter 1: Overview
Integrated Customer Displays
TherearevariouskitsthatareusedforintegratingVFDandLCDcustomerdisplays
onthebackoftheNCRRealPOS70
XRTterminal.
• 7403‐K451:Integrated2x20CustomerDisplay
• 7403‐K452:RearConsumerDisplayPoleMount(for5975Display)
• 7403‐K453:RearConsumerLCDHingeAssembly–Small(Smalldisplays)
• 7403‐K454:RearConsumerLCDHingeAssembly–Large(Largedisplays)
26339a
5975 VFD
5982 LCD
(6 1/2")
12.1" Display
- 5942 LCD
- 5964 Touch LCD
15"
- 5942 LCD
- 5964 Touch LCD
- 5965 Touch LCD
- 5966 Touch LCD
7403-K454
7403-K453
7403-K452
7403-K41
Chapter 1: Overview 1-5
Therearefourpostoptionsforthe5975display,availablein4inchincrements
26336a
1-6 Chapter 1: Overview
Display Wall Mount (7403-K321)
Thiskitisusedintoinstalla7403DisplayHeadremotelyonaverticalsurface.
26407
Chapter 1: Overview 1-7
Model and Serial Number Labels
TheserialnumberandmodelnumberlabelslocatedonthebackoftheDisplayHead,
onthetopbackedgeoftheDisplayHead,andonthebottomoftheBase.Ifthe
terminalwasshippedwithanOperatingSystempre‐installedthenthereisalsoa
CertificateofAuthenticitylabel
onthebottomoftheBase.
26275
Class/Model:
S/N:
Class/Model:
S/N:
7403 Display Certification Label
: XXXX-XXXX
Serial No
: XX-XXXXXXXX
: YYYY/ MM/ DD
Made in Singapore
NCR Corporation
Class 7403
Duluth, GA 30096
This device complies with Part 15 of the FCC rules.
Operation is subject to the following two conditions:
(1) this device may not cause harmful interference,and
(2) this device must accept any interference received,
including interference that may cause undesired
operation.
This Class A digital apparatus complies with
Canadian ICES-003.
Cet appareil numerique de la classe A est
conforme a la norme NMB-003 du Canada.
Model No
Date of Mfg.
S
a
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t
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s
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P
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NRTL
Lamps contain Mercury. Dispose of Properly.
497-XXXXXXX
NCR P/N
Windows 2000 Pro Embedded 1-2 CPU
C
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H95X7-83WVV-CFCWW-M4MXX7-X6XGM
Product Key:
00019-068-654-234
Note: Label will be located under the DVD
Drive, if present.
: XXXX-XXXX
Serial No
: XX-XXXXXXXX
: YYYY/ MM/ DD
Made in Singapore
NCR Corporation
Class 7403
Duluth, GA 30096
This device complies with Part 15 of the FCC rules.
Operation is subject to the following two conditions:
(1) this device may not cause harmful interference,and
(2) this device must accept any interference received,
including interference that may cause undesired
operation.
This Class A digital apparatus complies with
Canadian ICES-003.
Cet appareil numerique de la classe A est
conforme a la norme NMB-003 du Canada.
Model No
Date of Mfg.
S
a
f
e
t
y
t
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s
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d
P
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o
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NRTL
Lamps contain Mercury. Dispose of Properly.
497-XXXXXXX
NCR P/N
1-8 Chapter 1: Overview
Features
• SerialATA(SATA)HardDriveInterface
• High‐speedGigabitEthernet
• IntelAMT4.0RemoteManagement
• ProvenCapacitiveTouchTechnology
• HighBrightness15/17”LCD
• StereoSpeakers
• MotionDetectionSensor
• 0–90DegreeDisplayTilt
• 2x20VFDCustomerDisplay
• Dual
CashDrawerSupport
– SingleConnectorforBackwardsCompatibility
– ConnectedthroughacashdrawerKickoutconnectorontheI/OBoardor
throughthecashdrawerKickoutconnectoronthetransactionprinter.
– Theterminalcanbeconfiguredwith0,1,or2cashdrawers.Thefirstdraweris
attached
totheterminalthroughacablewithanRJ‐45connector.Asecond
drawercanbeconnectedusinga‘Y’cable.
Note: AsingleOpen/Closestatussignalissharedwithbothdrawers.
Therefore,itisnotpossibletodeterminewhichcashdrawerisopen.
• FourPoweredSerialPorts(I/OBoard)
• PoweredSerialPorttoSupportanIntegratedCustomerDisplay(Backplane
Board)
• Two12VUSB+PowerPorts(I/OBoard)
• One24VUSB+Powerport(I/OBoard)
• SixType‐AUSBConnectors(4onI/OBoard,1onBackplane,1inDisplayHead)
• MICInput(I/OBoard)
• AudioOut
(I/OBoard)
• VGAConnector(BackplaneBoard)
• CombinationPower/AudioLineOutPorttoSupportCustomerDisplays
(Backplane)
• SpeedControlledCPUFan
• IntegratedSignageSystem
Chapter 1: Overview 1-9
• ModulesPlugintoaBackplaneBoard
– FrontAccessibility
– EliminatesMostInternalCables
– SimplifiesUpgrades
– FasterOn‐SiteService
– EfficientDepotandSelf‐ServiceOptions
• RemovableDisplayHead
• PowerSupply
– 265WOutputPower
– CustomATX12VPowerSupply
– 80+Certified
– Modular
andServiceablew/oDisconnectionofanyCables
– SupportsNCRPrintersRunningin75WMode
Motherboard
• MobileIntel®GM45ExpressChipset
• Intel®Processors
– Intel®Core2DuoT7500
– Intel®DualCoreT1600
– Intel®Celeron®575
• TwoSODIMMSocketsSupporting667–800MHzDDR2MemoryModules
– 512MB–4GB
– DualChannelSupport
• IntelCantiga‐GMChipset
– Intel
Cantiga‐GMGraphicsMemoryControllerHub(GMCH)
– IntelICH9MI/OControllerHub
• IOconnectionsarethroughabackplaneboardexceptfordevicesplugging
directlyintomotherboard.AnotherIOConnectorrowislocatedonaseparateI/O
Board.
1-10 Chapter 1: Overview
• Video–Intelintegratedgraphicssubsystem(Gen5.0Core,457MHz)withdual
displaysupport
– LVDSLCDsupportingdualchannel24bitpanelsincludingDDCsignalsand
backlightcontrol
– VGA(analog)includingDDC
• Audio–IntelHighDefinitionAudioandHDCodecdriving/receivingthese
interfacesfromthebackplane
(Jackdetectsupportonallports)
– SpeakeroutL/Rwith3W/channelamplifieronmotherboard.
– Headphoneout(portcanbere‐taskedusingHDaudio)
– MICin(portcanbere‐taskedusingHDaudio)
– Additionalaudiooutport(forfutureuse)
• LPCBus
– LPC
drivenontobackplanetointerfaceSuperIOorotherLPCdevices
elsewhereinthesystem
• USB
– SupportforHighSpeedUSBdevices,supportforUSBportdisable
– All12USBportsaredrivenintothebackplane
– Asingleover‐currentsignalisreceivedfromthebackplane.
• PCI
Express
– ThemotherboarddrivestwoPCIExpressx1interfacesintothebackplane
• SATA
– ThreeSATAportsdrivenontobackplane
– Supportfortwoharddiskdrivesandoneopticaldiskdrive
– IntelMatrixStorageManager(includesRAID)supportedonallports
• AMT
– Fullsupport
forIntelAMT4.0includingoutofbandfunctions
• LAN
– Intel82567PlatformLANconnectwith10/100/1000EthernetsupportLAN
• BIOSHardwareSupport
– BIOSresidentinthe32MBSPIFlashdevice
– SupportforACPI,SMBIOS
• Security
– TPM1.2moduleintegratedintoICH9Minchipset
/