NCR RealPOS 70XRT User manual

NCRRealPOS70XRT(7403)POS

Workstation

Release1.2

UserGuide



B005‐0000‐1872

IssueE

TheproductdescribedinthisbookisalicensedproductofNCRCorporation.

NCRisaregisteredtrademarkofNCRCorporation.

NCRRealPOSiseitheraregisteredtrademarkoratrademarkofNCRCorporationintheUnitedStatesand/orothercountries.

UniWinDriver,TSHARCandHampshirearetradenamesofHampshireCompany,Inc.Copyright1995‐2008Hampshire

Company,Inc.

Intel

®

ActiveManagementTechnologyisa trademark of Intel Corporation in the U.S. and other countries.

ItisthepolicyofNCRCorporation(NCR)toimproveproductsasnewtechnology,components,software,andfirmware

becomeavailable.NCR,therefore,reservestherighttochangespecificationswithoutpriornotice.

Allfeatures,functions,andoperationsdescribedhereinmaynotbemarketedbyNCRinallpartsoftheworld.Insome

instances,photographsareofequipmentprototypes.Therefore,beforeusingthisdocument,consultwithyourNCR

representativeorNCRofficeforinformationthatisapplicableandcurrent.

Tomaintainthequalityofourpublications,weneedyourcommentsontheaccuracy,clarity,organization,andvalueofthis

book.

Addresscorrespondenceto:

Manger,InformationProducts

NCRCorporation

2651SatelliteBlvd.

Duluth,GA30096

Orsendfeedback:

http://www.info.ncr.com/eFeedback.cfm



Copyright©2008

ByNCRCorporation

Duluth,GAU.S.A.

AllRightsReserved

i

Preface

Audience

Thisbookiswrittenforhardwareinstaller/servicepersonnel,systemintegrators,and

fieldengineers.

Notice:ThisdocumentisNCRproprietaryinformationandisnottobedisclosedor

reproducedwithoutconsent.

Safety Requirements

TheNCRRealPOS70XRTconformstoallapplicablelegalrequirements.Toviewthe

compliancestatementsseetheNCRRealPOSTerminalsSafetyandRegulatoryStatements

(B005‐0000‐1589).

Theon/offswitchisalogicswitchonly.TheAClinevoltageprimariesareliveatall

timeswhenthepowercordisconnected.Therefore,disconnectthe

ACpowercord

beforeopeningtheunittoinstallfeaturesorservicethisterminal.

ii

References

• NCRRealPOS70XRTSitePreparationGuide(B005‐0000‐1873)

• NCRRealPOS70

XRTHardwareServiceGuide(B005‐0000‐1874)

• NCRRealPOS70

XRTPartsIdentificationManual(B005‐0000‐1875)

• NCRRetailSystemsManagerSoftwareUserʹsGuide(B005‐0000‐1518)

iii

Table of Contents

Chapter1:Overview

Introduction.............................................................................................................1‐1

ModelNumbers......................................................................................................1‐1

TerminalDimensionsandWeights .....................................................................1‐1

OptionalConfigurations........................................................................................1‐2

GMSIntegrationTrayKit(7403‐K300) .........................................................1‐2

HospitalityIntegrationTrayKit(7403‐K301) ..............................................1‐3

IntegratedCustomerDisplays..............................................................................1‐4

DisplayWallMount(7403‐K321)...................................................................1‐6

ModelandSerialNumberLabels ........................................................................1‐7

Features....................................................................................................................1‐8

Motherboard.....................................................................................................1‐9

Cabinet.............................................................................................................1‐11

StorageMedia.................................................................................................1‐11

OperatingSystems.........................................................................................1‐11

MSR..................................................................................................................1‐11

PortSecurity ...................................................................................................1‐12

I/OBoard ...............................................................................................................1‐13

I/OBoardConnectors....................................................................................1‐13

PoweredSerialPortJumperSettings ..........................................................1‐15

RemovingtheDisplayHeadfromtheBase......................................................1‐17

RemoteCustomerDisplays.................................................................................1‐19

NCR59752x20VFDCustomerDisplay .....................................................1‐19

Features.......................................................................................................1‐19

CharacterSets.............................................................................................1‐20

NCR5975GraphicalVFDCustomerDisplay............................................1‐21

HardwareFeatures....................................................................................1‐21

CharacterSets.............................................................................................1‐22

SoftwareFeatures ......................................................................................1‐23

594212.1‐InchColorLCD.............................................................................1‐24

594215‐InchColorLCD ................................................................................1‐25

596415‐InchTouchScreen............................................................................1‐26

596515‐InchTouchScreen............................................................................1‐27

Features.......................................................................................................1‐27

iv

PowerSupply........................................................................................................1‐29

ACInput..........................................................................................................1‐29

DCOutputs.....................................................................................................1‐29

MaximumRatedOutputPower ..................................................................1‐29

Printers...................................................................................................................1‐30

NCR7167Printer ...........................................................................................1‐30

NCR7198Printer ...........................................................................................1‐30

NCR7168Printer ...........................................................................................1‐31

PowerManagement .............................................................................................1‐32

G3MechanicalOff .........................................................................................1‐32

G2/S5SoftOff .................................................................................................1‐32

G1Sleeping .....................................................................................................1‐32

G0Working.....................................................................................................1‐32

ACPISleepStates(S0–S5) ...........................................................................1‐33

WakeonLANConsiderations .....................................................................1‐34

Chapter2:InstallingtheTerminal

Introduction.............................................................................................................2‐1

InstallationSummary.............................................................................................2‐2

InstallationRestrictions .........................................................................................2‐2

ConnectingtheExternalCables ...........................................................................2‐3

VGAExtensionCable .................................................................................2‐3

AccessingtheI/OPanel...................................................................................2‐4

AccessingtheBackplaneConnectors............................................................2‐6

ACPowerCordConnector.............................................................................2‐7

CableRouting .........................................................................................................2‐8

CableRoutingfromtheI/OBoard ................................................................2‐9

TerminalConfiguredwithaDVD‐ROMDrive.......................................2‐9

TerminalwithoutaDVD‐ROMDrive....................................................2‐10

CableRoutingfromtheBackplaneBoard ..................................................2‐12

OptionalVGAExtensionCableRoutingfromtheBackplaneBoard.2‐13

RemovingtheStorageMedia..............................................................................2‐15

PoweringUptheTerminal..................................................................................2‐16

TerminalOn/OffSwitch................................................................................2‐16

PowerButtonOverride.............................................................................2‐16

DefaultBootOrder ........................................................................................2‐17

Keyboardsupport..........................................................................................2‐17

v

Connectingperipherals.................................................................................2‐17

CalibratingtheTouchScreen .......................................................................2‐17

Out‐of‐BoxFailures ..............................................................................................2‐18

Chapter3:TouchScreenCalibration

InstallingandCalibratingtheTouchScreen ......................................................3‐1

InstallingtheDriver.........................................................................................3‐1

CalibratingtheTouchScreen .........................................................................3‐3

CalibrationProcedures ...............................................................................3‐6

VerifyingtheCalibration ..............................................................................3‐10

OptionalSettings............................................................................................3‐12

Chapter4:InstallingaSecondary(Dual)Display

ConfiguringtheGraphicsController ..................................................................4‐1

ConfiguringtheGraphicsController ..................................................................4‐2

SingleDisplayModeSetup ............................................................................4‐2

DualDisplayCloneSetup(NotebookandMonitor) ..................................4‐3

ExtendedDesktopDualDisplaySetup(NotebookandMonitor) ............4‐4

IntelGraphicsControllerHotKeys...............................................................4‐5

Chapter5:ConfiguringAMT

Configuringthe7403Terminal.............................................................................5‐1

Loggingontothe7403TerminalUsingAMT.....................................................5‐9

FunctionDefinitions ......................................................................................5‐10

RemovingtheHardDisks...................................................................................5‐12

Chapter6:InstallingOptionalRemotePeripherals

Introduction.............................................................................................................6‐1

CableRouting...................................................................................................6‐1

InstallingaTransactionPrinter ............................................................................6‐1

USBInstallation................................................................................................6‐2

RS‐232Installationw/PowerfromPoweredUSB .......................................6‐3

InstallingaRemoteCustomerDisplay................................................................6‐4

NCR596415‐inchTouchLCDCableConnections .....................................6‐6

NCR594212.1‐InchLCDMonitorCableConnections...............................6‐9

NCR594215‐InchLCDMonitorCableConnections................................6‐12

NCR596515‐InchTouchLCDCableConnections ...................................6‐14

vi

InstallinganNCR5975RemoteCustomerDisplay..................................6‐17

InstallingaCashDrawer.....................................................................................6‐21

InstallingaSecondCashDrawer.................................................................6‐22

Chapter7:InstallingaRAIDSystem

TheIntelMatrixStorageManager(RAID) .........................................................7‐1

InstallingaRAIDSystem................................................................................7‐1

ReplacingaFailedRAID1(Mirrored)HDD ...............................................7‐8

RAIDOptionROM ..........................................................................................7‐9

Chapter8:2x20CustomerDisplayInterface

Introduction.............................................................................................................8‐1

GeneralSpecifications............................................................................................8‐1

SerialCommunicationInterface...........................................................................8‐1

CommandCodes....................................................................................................8‐2

UserDefinedCharacterDefinition(08h,CODE,Byte1…Byte5)...............8‐2

CharacterTableSelect(09h,TABLECODE)................................................8‐3

ClearDisplay(12h) ..........................................................................................8‐3

LuminanceControl(11h,LUMINANCE) ....................................................8‐3

CursorPosition(10h,POSITION) .................................................................8‐3

Reset(13h).........................................................................................................8‐4

CharacterTablesandCodes...........................................................................8‐4

CP437.............................................................................................................8‐5

CP858.............................................................................................................8‐6

CP866.............................................................................................................8‐7

CP932.............................................................................................................8‐8

Chapter9:CashDrawerInterface

Chapter10:WedgetoUSBMSRSoftwareMigration

Overview ...............................................................................................................10‐1

SoftwareRequirements........................................................................................10‐2

PotentialOperationalDifferences......................................................................10‐4

DeploymentConsiderations ...............................................................................10‐4

LocalUpdate...................................................................................................10‐4

RemoteDeployment......................................................................................10‐5

DifferencesBetween7402Wedgeand7403USBMSR ...................................10‐6

vii

Scenario1:Track1ContainsErrors,Track2isGood ...............................10‐6

Scenario2:NoTrack1Data,Track2ContainsErrors..............................10‐7

Chapter11:DiagnosticLEDs

Power‐OnSelf‐Test(POST)Errors.....................................................................11‐1

BeepCodes......................................................................................................11‐3

BootBlockBeepCodes .............................................................................11‐3

POSTBIOSBeepCodes ............................................................................11‐3

Chapter12:Maintenance

CabinetandTouchScreenCleaningProcedures.............................................12‐1

Cleaners/SolventstoUse...............................................................................12‐1

Cleaners/SolventstoNOTUse.....................................................................12‐2

CoolingVentCleaning ........................................................................................12‐3

MSRCleaningProcedures...................................................................................12‐4

Chapter13:OperatingSystemRecovery

Introduction...........................................................................................................13‐1

Prerequisites ...................................................................................................13‐1

OSRecoveryProcedures .....................................................................................13‐1

Chapter14:BIOSUpdatingProcedures

Introduction...........................................................................................................14‐1

Prerequisites ...................................................................................................14‐1

CreatingtheBootableMedia ..............................................................................14‐2

CreatingaBootableCD.................................................................................14‐2

CreatingaBootableUSBMemoryDrive....................................................14‐2

SPI/BIOSUpdatingProcedures..........................................................................14‐3

ManuallyUpdatingtheMACAddress.............................................................14‐8

Chapter15:BIOSSettings

EnteringSetup ......................................................................................................15‐1

HowtoSelectMenuOptions..............................................................................15‐1

RestoringFactorySettings...................................................................................15‐1

BIOSDefaultValues.............................................................................................15‐2

MainMenu......................................................................................................15‐2

AdvancedMenu.............................................................................................15‐2

viii

PCI/PnPMenu................................................................................................15‐5

BootMenu.......................................................................................................15‐6

SecurityMenu ................................................................................................15‐7

ChipsetMenu .................................................................................................15‐7

Chapter16:ConvertingtheMSRtoMagTekEmulationMode

Introduction...........................................................................................................16‐1

MagTekConfiguration..................................................................................16‐1

RevertingtoStandardMSR..........................................................................16‐2

FirmwareUpdatingProcedures.........................................................................16‐3

FirmwareUpdatetoMagTekEmulation ...................................................16‐3

RevertingtoUSBHIDMSRMode ..............................................................16‐5

AppendixA:MemoryMap

DOSConsiderations .......................................................................................A‐1

AppendixB:IRQSettings

Interrupts ......................................................................................................... B‐1

DefaultSettings........................................................................................... B‐1

AppendixC:AudioChannelProgramming



Revision Record

Issue Date Remarks

A Nov2008 Firstissue

B Apr2009 AddedDiagnosticLEDschapter

C July2009 Release1.1

D Aug2009 AddedMagTecMSREmulationchapter

E Dec2009 Release1.2

Chapter 1: Overview

Introduction

TheNCRRealPOS70XRT(alsoreferredtoasNCR7403)isascalable,retail‐hardened

IntegratedPoint‐of‐Sale.TheNCRRealPOS70

XRTcontinuestoofferanintuitive

capacitivetouchscreeninterfaceplusavarietyofretailconsumerinterfaces.The

productisdesignedforextendedlifecycles,stabilityandsuperioravailability.The

terminalhasbeenenhancedtoofferevenbetterserviceabilityandscalabilitythan

previousgenerations.Engineeredtothriveinthemostdemanding

environments,the

NCRRealPOS70XRToffersretailersinHospitality,ConvenienceStores,andGeneral

MerchandiseaPOSplatformthatoffersexceptionalvaluefortheirPOSinvestment.

Model Numbers

Major Model Description

7403‐1000 IntelCeleronprocessor,1GBDDR2,NoHardDisk

7403‐1001 IntelCeleronprocessor,512MBDDR2,HardDisk

7403‐1200 IntelDualCoreT1600processor,1GBDDR2,NoHardDisk

7403‐1300 IntelCore2DuoT7500processor,2GBDDR2,NoHardDisk

7403‐F011 LCDTouchDisplay,15”,Capacitive(Usedwith7403Baseonly)

7403‐F015 LCDTouchDisplay,15”,Capacitive(7403Baseorremotemount)

7403‐F017 LCDTouchDisplay,17”,Capacitive(7403Baseorremotemount)

7403‐F025 LCDTouchDisplay,15”,Resistive(7403Baseorremotemount)

Terminal Dimensions and Weights

SeetheNCRRealPOS70XRTSitePreparationGuide,B005‐0000‐1464.

I

1

1-2 Chapter 1: Overview

Optional Configurations

TherearefieldupgradeablekitsfortheNCRRealPOS70XRTthatprovideformany

configurationvariations.Thissectionillustrateseachoftheseandliststheassociated

kits.

GMS Integration Tray Kit (7403-K300)

Thiskitprovidesthenecessarycomponentsforintegratingaprinterandkeyboard

withtheNCRRealPOS70

XRTterminalforaGeneralMerchandiseenvironment.Itcan

bemountedonaflatsurfaceoronacashdrawer.

26323



Chapter 1: Overview 1-3

Hospitality Integration Tray Kit (7403-K301)

ThiskitprovidesthenecessarycomponentsforintegratingaprinterwiththeNCR

RealPOS70

XRTterminalforaHospitalityenvironment.Itcanbemountedonaflat

surfaceoronacashdrawer.

26737



1-4 Chapter 1: Overview

Integrated Customer Displays

TherearevariouskitsthatareusedforintegratingVFDandLCDcustomerdisplays

onthebackoftheNCRRealPOS70

XRTterminal.

• 7403‐K451:Integrated2x20CustomerDisplay

• 7403‐K452:RearConsumerDisplayPoleMount(for5975Display)

• 7403‐K453:RearConsumerLCDHingeAssembly–Small(Smalldisplays)

• 7403‐K454:RearConsumerLCDHingeAssembly–Large(Largedisplays)

26339a

5975 VFD

5982 LCD

(6 1/2")

12.1" Display

- 5942 LCD

- 5964 Touch LCD

15"

- 5942 LCD

- 5964 Touch LCD

- 5965 Touch LCD

- 5966 Touch LCD

7403-K454

7403-K453

7403-K452

7403-K41



Chapter 1: Overview 1-5

Therearefourpostoptionsforthe5975display,availablein4inchincrements

26336a



1-6 Chapter 1: Overview

Display Wall Mount (7403-K321)

Thiskitisusedintoinstalla7403DisplayHeadremotelyonaverticalsurface.

26407



Chapter 1: Overview 1-7

Model and Serial Number Labels

TheserialnumberandmodelnumberlabelslocatedonthebackoftheDisplayHead,

onthetopbackedgeoftheDisplayHead,andonthebottomoftheBase.Ifthe

terminalwasshippedwithanOperatingSystempre‐installedthenthereisalsoa

CertificateofAuthenticitylabel

onthebottomoftheBase.

26275

Class/Model:

S/N:

Class/Model:

S/N:

7403 Display Certification Label

: XXXX-XXXX

Serial No

: XX-XXXXXXXX

: YYYY/ MM/ DD

Made in Singapore

NCR Corporation

Class 7403

Duluth, GA 30096

This device complies with Part 15 of the FCC rules.

Operation is subject to the following two conditions:

(1) this device may not cause harmful interference,and

(2) this device must accept any interference received,

including interference that may cause undesired

operation.

This Class A digital apparatus complies with

Canadian ICES-003.

Cet appareil numerique de la classe A est

conforme a la norme NMB-003 du Canada.

Model No

Date of Mfg.

S

a

f

e

t

y

t

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s

t

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d

P

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o

d

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n

m

o

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d

NRTL

Lamps contain Mercury. Dispose of Properly.

497-XXXXXXX

NCR P/N

Windows 2000 Pro Embedded 1-2 CPU

C

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f

A

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y

H95X7-83WVV-CFCWW-M4MXX7-X6XGM

Product Key:

00019-068-654-234

Note: Label will be located under the DVD

Drive, if present.

: XXXX-XXXX

Serial No

: XX-XXXXXXXX

: YYYY/ MM/ DD

Made in Singapore

NCR Corporation

Class 7403

Duluth, GA 30096

This device complies with Part 15 of the FCC rules.

Operation is subject to the following two conditions:

(1) this device may not cause harmful interference,and

(2) this device must accept any interference received,

including interference that may cause undesired

operation.

This Class A digital apparatus complies with

Canadian ICES-003.

Cet appareil numerique de la classe A est

conforme a la norme NMB-003 du Canada.

Model No

Date of Mfg.

S

a

f

e

t

y

t

e

s

t

e

d

P

r

o

d

u

c

t

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n

m

o

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i

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r

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d

NRTL

Lamps contain Mercury. Dispose of Properly.

497-XXXXXXX

NCR P/N



1-8 Chapter 1: Overview

Features

• SerialATA(SATA)HardDriveInterface

• High‐speedGigabitEthernet

• IntelAMT4.0RemoteManagement

• ProvenCapacitiveTouchTechnology

• HighBrightness15/17”LCD

• StereoSpeakers

• MotionDetectionSensor

• 0–90DegreeDisplayTilt

• 2x20VFDCustomerDisplay

• Dual

CashDrawerSupport

– SingleConnectorforBackwardsCompatibility

– ConnectedthroughacashdrawerKickoutconnectorontheI/OBoardor

throughthecashdrawerKickoutconnectoronthetransactionprinter.

– Theterminalcanbeconfiguredwith0,1,or2cashdrawers.Thefirstdraweris

attached

totheterminalthroughacablewithanRJ‐45connector.Asecond

drawercanbeconnectedusinga‘Y’cable.

Note: AsingleOpen/Closestatussignalissharedwithbothdrawers.

Therefore,itisnotpossibletodeterminewhichcashdrawerisopen.

• FourPoweredSerialPorts(I/OBoard)

• PoweredSerialPorttoSupportanIntegratedCustomerDisplay(Backplane

Board)

• Two12VUSB+PowerPorts(I/OBoard)

• One24VUSB+Powerport(I/OBoard)

• SixType‐AUSBConnectors(4onI/OBoard,1onBackplane,1inDisplayHead)

• MICInput(I/OBoard)

• AudioOut

(I/OBoard)

• VGAConnector(BackplaneBoard)

• CombinationPower/AudioLineOutPorttoSupportCustomerDisplays

(Backplane)

• SpeedControlledCPUFan

• IntegratedSignageSystem

Chapter 1: Overview 1-9

• ModulesPlugintoaBackplaneBoard

– FrontAccessibility

– EliminatesMostInternalCables

– SimplifiesUpgrades

– FasterOn‐SiteService

– EfficientDepotandSelf‐ServiceOptions

• RemovableDisplayHead

• PowerSupply

– 265WOutputPower

– CustomATX12VPowerSupply

– 80+Certified

– Modular

andServiceablew/oDisconnectionofanyCables

– SupportsNCRPrintersRunningin75WMode

Motherboard

• MobileIntel®GM45ExpressChipset

• Intel®Processors

– Intel®Core2DuoT7500

– Intel®DualCoreT1600

– Intel®Celeron®575

• TwoSODIMMSocketsSupporting667–800MHzDDR2MemoryModules

– 512MB–4GB

– DualChannelSupport

• IntelCantiga‐GMChipset

– Intel

Cantiga‐GMGraphicsMemoryControllerHub(GMCH)

– IntelICH9MI/OControllerHub

• IOconnectionsarethroughabackplaneboardexceptfordevicesplugging

directlyintomotherboard.AnotherIOConnectorrowislocatedonaseparateI/O

Board.

1-10 Chapter 1: Overview

• Video–Intelintegratedgraphicssubsystem(Gen5.0Core,457MHz)withdual

displaysupport

– LVDSLCDsupportingdualchannel24bitpanelsincludingDDCsignalsand

backlightcontrol

– VGA(analog)includingDDC

• Audio–IntelHighDefinitionAudioandHDCodecdriving/receivingthese

interfacesfromthebackplane

(Jackdetectsupportonallports)

– SpeakeroutL/Rwith3W/channelamplifieronmotherboard.

– Headphoneout(portcanbere‐taskedusingHDaudio)

– MICin(portcanbere‐taskedusingHDaudio)

– Additionalaudiooutport(forfutureuse)

• LPCBus

– LPC

drivenontobackplanetointerfaceSuperIOorotherLPCdevices

elsewhereinthesystem

• USB

– SupportforHighSpeedUSBdevices,supportforUSBportdisable

– All12USBportsaredrivenintothebackplane

– Asingleover‐currentsignalisreceivedfromthebackplane.

• PCI

Express

– ThemotherboarddrivestwoPCIExpressx1interfacesintothebackplane

• SATA

– ThreeSATAportsdrivenontobackplane

– Supportfortwoharddiskdrivesandoneopticaldiskdrive

– IntelMatrixStorageManager(includesRAID)supportedonallports

• AMT

– Fullsupport

forIntelAMT4.0includingoutofbandfunctions

• LAN

– Intel82567PlatformLANconnectwith10/100/1000EthernetsupportLAN

• BIOSHardwareSupport

– BIOSresidentinthe32MBSPIFlashdevice

– SupportforACPI,SMBIOS

• Security

– TPM1.2moduleintegratedintoICH9Minchipset



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NCR RealPOS 70XRT User manual

NCR RealPOS 70XRT User manual

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