NCR RealPOS 70 User manual

NCRRealPOS70(7402)

Release1.0

UserʹsGuide

B005‐0000‐1463

IssueA

TheproductdescribedinthisbookisalicensedproductofNCRCorporation.

NCRisaregisteredtrademarkofNCRCorporation.

NCRRealPOSiseitheraregisteredtrademarkortrademarkofNCRCorporationintheUnitedStatesand/or

othercountries.

NCRisaregisteredtrademarkofNCRCorporation.

NovellandNetwareareregisteredtrademarksofNovell,Inc.

PentiumisaregisteredtrademarkofIntel

Corporation.

PowerMonIIisaregisteredtrademarkofSystemsEnhancementCorporation.

SoundBlasterisaregisteredtrademarkofCreativeTechnology,Ltd.

SoundFusionisaregisteredtrademarkofCirrusLogic,Inc.

Microsoft,Windows,andWindowsNTareregisteredtrademarksofMicrosoftCorporation.

ItisthepolicyofNCRCorporation(NCR)

toimproveproductsasnewtechnology,components,software,and

firmwarebecomeavailable.NCR,therefore,reservestherighttochangespecificationswithoutpriornotice.

Allfeatures,functions,andoperationsdescribedhereinmaynotbemarketedbyNCRinallpartsoftheworld.

Insomeinstances,photographsareofequipmentprototypes.Therefore,

beforeusingthisdocument,consult

withyourNCRrepresentativeorNCRofficeforinformationthatisapplicableandcurrent.

Tomaintainthequalityofourpublications,weneedyourcommentsontheaccuracy,clarity,organization,and

valueofthisbook.

Addresscorrespondenceto:

Manager,InformationProducts

NCRCorporation

2651Satellite

Blvd.

Duluth,GA30096

Copyright©2004

ByNCRCorporation

Dayton,OhioU.S.A.

AllRightsReserved



i

Preface

Audience

Thisbookiswrittenforhardwareinstaller/servi cepersonnel,system

integrators,andfieldengineers.

Notice:ThisdocumentisNCRproprietaryinformationandisnotto

bedisclosedorreproducedwithoutconsent.

Safety Warnings

Servicing

Thisproductdoesnotcontainuserserviceableparts.Servicingshould

onlybeperformedbyaqualifiedservicetechnician.

Fuse Replacement

Caution: Forcontinuedprotectionagainstriskoffire,replaceonly

withthesametypeandratingsoffuse.

Attention:Pourpréveniretvousprotégercontreunrisquedefeu,

remplacerlafusible

avecuneautrefusibledemêmetype,seulement.

Power Supply Cord Used as Disconnect Means

Caution: Thepowersupplycordisusedasthemaindisconnect

device.Ensurethatthesocketoutletislocated/installednearthe

equipmentandiseasilyaccessible.

Attention: Lecordondʹalimentationestutilisécommeinterrupteur

général.Laprisedecourantdoitêtresituée

ouinstalléeåproximitédu

matérieletêtrefaciledʹaccés.

Lithium Battery Warning

Caution: Dangerofexplosionifbatteryisincorrectlyreplaced.

Replaceonlywiththesameorequivalenttypeasrecommendedbythe

manufacturer.Discardusedbatteriesaccordingtothemanufacturerʹs

instructions.

ii

Attention: Ilyadangerdʹexplosionsʹilyaremplacementincorrectde

labatterie.Remplaceruniquementavecunebatteriedumêmetypeou

dʹuntyperecommandéparleconstructeur.Mettreaurébutles

batteriesusagéesconformémentauxinstructionsdufabricant.

Battery Disposal (Switzerland)

RefertoAnnex4.10ofSR814.013forbattery

disposal.

IT Power System

Thisproductissuitableforconnection toanITpowersystemwitha

phase‐to‐phasevoltagenotexceeding240V.

Peripheral Usage

Thisterminalshouldonlybeusedwithperipheraldevicesthatare

certifiedbytheappropriatesafetyagencyforthecountryofinstallation

(UL,CSA,TUV,VDE)or

thosewhicharerecommendedbyNCR

Corporation.



Caution: DONOTconnectordisconnectaprinter,keyboard,orany

othernon‐USBterminal‐poweredperipheralwhiletheterminalis

poweredon.Doingsomayresultinperipheralorsystemdamage.

Environmental Consciousness

NCRisdemonstratingitsconcernfortheenvironmentbydesigningan

intelligentpowermanagementsystemintothisterminalthatoperates

efficientlywhetherthesystemisinastand‐aloneornetwork

environment.

iii

Grounding Instructions

Intheeventofamalfunctionorbreakdown,groundingprovidesa

pathofleastresistanceforelectriccurrenttoreducetheriskofelectric

shock.Thisproductisequippedwithanelectriccordhavingan

equipment‐groundingconductorandagroundingplug.Theplugmust

bepluggedintoamatching

outletthatisproperlyinstalledand

groundedinaccordancewithalllocalcodesandordinances.Donot

modifytheplugprovided–ifitwillnotfittheoutlet,havetheproper

outletinstalledbyaqualifiedelectrician.Improperconnectionofthe

equipment‐groundingconductorcanresultina riskof

electricshock.

Theconductorwithinsulationhavinganoutersurfacethatisgreen

withorwithoutyellowstripesistheequipment‐groundingconductor.

Ifrepairorreplacementoftheelectriccordorplugisnecessary,donot

connecttheequipment‐groundingconductortoaliveterminal.Check

withaqualified

electricianorservicepersonnelifthegrounding

instructionsarenotcompletelyunderstood,orifindoubtastowhether

theproductisproperlygrounded.

Useonly3‐wireextensioncordsthathave3‐pronggroundingplugs

and3‐polereceptaclesthataccepttheproduct’splug.Repairorreplace

damagedorworn

cordsimmediately.

iv

References

• NCRRealPOS70HardwareServiceGu ide

(B005‐0000‐1465)

• NCRRealPOS70SitePreparationGuide

(B005‐0000‐1464)

• NCRRealPOS70/EasyPoint42PartsIdentificationManual

(B005‐0000‐1466)

• NCRFitClientSoftwareUserʹsGuide(B005‐0000‐1235)

• NCRRealPOS70/EasyPoint42MigrationGuide(B005‐0000‐

1500)

v

Table of Contents

Chapter1:ProductOverview

Introduction ...........................................................................................1‐1

HingedLCD ....................................................................................1‐2

HardwareOptions ................................................................................1‐3

OperatingSystems .........................................................................1‐4

RemovableMotherboardSled ......................................................1‐4

RemovablePowerSupply.............................................................1‐4

RemovableHardDisk....................................................................1‐4

LabelLocations......................................................................................1‐5

ModelNumbers ....................................................................................1‐6

HardwareModules...............................................................................1‐7

Pentium4EmbeddedATXMotherboard...................................1‐7

RetailDaughterCard.....................................................................1‐8

OtherHardwareFeatures .............................................................1‐8

HardwareModuleDescriptions .........................................................1‐9

Motherboard ...................................................................................1‐9

Processor/ChipSet .....................................................................1‐9

Montara‐GMLGMCH(852GMGraphics&Memory

ControllerHub) ..........................................................................1‐9

SouthBridgeFeatures .............................................................1‐10

VideoMemory..........................................................................1‐10

BIOSMemory ...........................................................................1‐11

Video..........................................................................................1‐11

PowerManagement.................................................................1‐13

CashDrawerSupport..............................................................1‐14

vi

PowerLED ................................................................................1‐14

MSR............................................................................................1‐14

GraphicsSubsystem.................................................................1‐15

PrinterOptions....................................................................................1‐18

NCR7167Printer..........................................................................1‐18

NCR7197Printer..........................................................................1‐18

OperatorDisplays...............................................................................1‐19

596412.1‐InchTouchScreen .......................................................1‐19

Features .....................................................................................1‐20

594212.1‐INCHColorLCD.........................................................1‐22

7452‐K309/K4049‐InchMonochromeCRT...............................1‐23

7452‐K41915‐InchColorCRT.....................................................1‐23

NCR5932Keyboards .........................................................................1 ‐24

109‐KeyUSBKeyboard ...............................................................1‐24

Features .....................................................................................1‐25

115‐KeyPS/2BigTicketKeyboard.............................................1‐27

68‐KeyPS/2POSKeyboard.........................................................1‐27

Features .....................................................................................1‐28

NCR59722x20RemoteCustomerDisplay .....................................1‐31

TallPostModels ...........................................................................1‐31

DesktopModels............................................................................1‐32

Features..........................................................................................1‐32

NCR59732x20InternationalVFDCustomerDisplay ..................1‐33

Features..........................................................................................1‐33

SystemConfigurationDiagram ........................................................1‐34

Compatibility.......................................................................................1‐35

LANCommunications.................................................................1‐35

ApplicationProgrammability.....................................................1‐35

OperatingSystemInformation...................................................1‐35

vii

Chapter2:HardwareInstallation

Introduction ...........................................................................................2‐1

InstallationSummary.....................................................................2 ‐1

InstallationRestrictions........................................................................2‐2

InstallingPeripherals............................................................................2‐3

PeripheralCableRouting ..............................................................2 ‐3

AccessingtheCableConnectors...................................................2‐4

CableConnectorIdentification.....................................................2‐5

PS/2Keyboard/MouseCableConnections .................................2‐6

MouseInstallationRestriction..................................................2‐6

InstallinganNCR596412.1‐inchTouchLCD............................2‐7

DVICableConnections .............................................................2‐8

RS‐232CableConnections ........................................................2‐9

Installinga594212.1‐InchLCDMonitor ..................................2‐10

InstallingtheTransactionPrinter...............................................2‐11

USBInstallation........................................................................2‐11

RS‐232Installationw/PowerfromPoweredUSB................2‐12

InstallinganNCR5972RemoteCustomerDisplay.................2‐13

TallPostModels .......................................................................2‐13

DesktopModels............................................................................2‐14

CableConnections ...................................................................2‐15

InstallingaCashDrawer.............................................................2‐16

InstallingaSecondCashDrawer ...............................................2‐17

CalibratingtheTouchScreen ............................................................2‐18

CalibrationUsingMicroTouch(Windows) ..............................2‐19

CalibrationUsingMicrocal(DOS) .............................................2‐21

Summary ...................................................................................2‐22

Out‐of‐BoxFailures ......................................................................2‐23

viii

Chapter3:Setup

EnteringSetup.......................................................................................3‐1

KeyboardShortcuts ..............................................................................3‐1

HowtoSelectMenuOptions ..............................................................3‐3

BIOSDefaultValues .............................................................................3‐4

MainMenu ......................................................................................3‐4

AdvancedMenu .............................................................................3‐4

PCI/PnPMenu ................................................................................3‐7

BootMenu .......................................................................................3‐8

SecurityMenu...............................................................................3‐10

ChipsetMenu................................................................................3‐10

Chapter4:OperatingSystemRecovery

Introduction ...........................................................................................4‐1

Prerequisites....................................................................................4‐1

ConnectinganExternalCD‐ROMDrive.....................................4 ‐2

OSRecoveryProcedures ...............................................................4‐3

CompletingtheOSInstallation ....................................................4‐5

Windows2000 ............................................................................4‐5

WindowsNT4.0.........................................................................4‐5

WindowsXPe .............................................................................4‐5

GoldDiskContents...............................................................................4‐6

MicrosoftOperatingSystemLicenseAgreements.....................4‐6

OperatingSystemRestrictions .....................................................4‐7

StandbyandHibernateModeRestriction ..............................4‐7

NCR7402Win2000OSRecoverySoftware(LPIN:D370‐

0586‐0100) ........................................................................................4‐7

InstalledSoftware: .....................................................................4‐7

SoftwareDrivers.........................................................................4‐8

ix

SpecialSettings...........................................................................4‐8

Recommendation .......................................................................4‐9

NCRRealPOS7402WinNTOSRecoverySoftw are(LPIN:

D370‐0587‐0100)............................................................................4‐10

InstalledSoftware: ...................................................................4‐10

SoftwareDrivers.......................................................................4‐10

SpecialSettings.........................................................................4‐10

Recommendation .....................................................................4 ‐12

NCR7402WindowsXPeOperatingSystemRecovery

Software(LPIN:D370‐0588‐0100)..............................................4‐13

InstalledSoftware: ...................................................................4‐13

SoftwareDrivers.......................................................................4‐13

SpecialSettings.........................................................................4‐14

Recommendation .....................................................................4 ‐14

Chapter5:BIOSUpdatingProcedures

Introduction ...........................................................................................5‐1

Prerequisites....................................................................................5‐1

ConnectinganExternalCD‐ROMDrive.....................................5 ‐2

UpdatingProcedures .....................................................................5‐3

BIOSCrisisRecovery............................................................................5‐5

RecoveryProcedures......................................................................5‐6

Cable/ConnectorPin‐OutInformation ..............................................5 ‐8

Chapter6:2x20CustomerDisplay

Introduction ...........................................................................................6‐1

GeneralSpecifications ..........................................................................6‐1

SerialCommunicationInterface .........................................................6‐1

CommandCodes...................................................................................6‐2

x

UserDefinedCharacterDefinition(08h,CODE,

Byte1…Byte5)..................................................................................6‐2

CharacterTableSelect(09h,TABLECODE) ..............................6‐3

ClearDisplay(12h).........................................................................6‐3

LuminanceControl(11h,LUMINANCE)...................................6‐3

CursorPosition(10h,POSITION) ................................................6‐4

Reset(13h) .......................................................................................6‐4

CharacterTablesandCodes .........................................................6‐4

CP437 ...........................................................................................6‐5

CP858 ...........................................................................................6‐6

CP866 ...........................................................................................6‐7

CP932 ...........................................................................................6‐8

Chapter7:CashDrawerInterface

Introduction ...........................................................................................7‐1

LogicDescription ..................................................................................7‐1

ComponentArchitecture .....................................................................7‐4

CodeChanges .................................................................................7‐4

Hardware/FirmwareInterfaces...........................................................7‐6

Dependencies/Assumptions/Constraints ........................................7‐10

HardwareDependencies.............................................................7‐10

SoftwareDependencies ...............................................................7‐10

SampleCode........................................................................................7‐10

CPPSourceFile:DarlingtonCDSample.cpp..............................7‐10

Headerfile:DarlingtonCDSample.h...........................................7‐26

AppendixA:Cables

PrinterCables .......................................................................................A‐1

ScannerCables......................................................................................A‐3

xi

7872or7875Scanner/Scale(RS‐232) ...........................................A‐3

7892Scanner(PoweredRS‐232) ..................................................A‐3

7882Scanner(PoweredRS‐232) ..................................................A‐3

7837Scanner(PoweredRS‐232) ..................................................A‐3

DisplayCables......................................................................................A‐4

VGADisplay,Mono......................................................................A‐4

VGADisplay,Color ......................................................................A‐4

CRTACPowerExtension ............................................................A‐4

5972VFDCustomerDisplay(PoweredRS‐232) .......................A‐5

DVItoDVI......................................................................................A‐5

PS/2‐RS‐232&Power ..................................................................A‐5

LCDPowerCable..........................................................................A‐6

CashDrawerCables ............................................................................A‐7

DualCashDrawer,Y‐Cable.........................................................A‐7

CashDrawer,ExtensionCable ....................................................A‐7

CommunicationsCable.......................................................................A‐7

Ethernet,10/100BaseT...................................................................A‐7

KeyboardCables ..................................................................................A‐8

PS/2KeyboardExtension .............................................................A‐8

SignatureCapture/ElectronicPaymentTerminalCable ................A‐8

5945/5992EPT(RS‐232w/Power)................................................A‐8

PowerCables(AC) ...............................................................................A‐9

AppendixB:FeatureKits

AppendixC:MemoryMap

DOSConsiderations...................................................................... C‐2



xii

Revision Record

Issue Date Remarks

A Nov2003 FirstIssue



xiii

Radio Frequency Interference Statements

Federal Communications Commission (FCC)

InformationtoUser

ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassA

digitaldevice,pursuanttoPart15ofFCCRules.Theselimitsaredesignedtoprovide

reasonableprotectionagainstharmfulinterferencewhentheequipmentisoperatedin

acommercialenvironment.Thisequipmentgenerates,uses,andcan

radiateradio

frequencyenergyand,ifnotinstalledandusedinaccordancewiththeinstruction

manual,maycauseharmfulinterferencetoradiocommunications.Operationofthis

equipmentinaresidentialareaislikelytocauseinterferenceinwhichcasetheuser

willberequiredtocorrecttheinterferenceathisownexpense.

NCRisnotresponsibleforanyradioortelevisioninterferencecausedbyunauthorized

modificationofthisequipmentorthe substitutionorattachmentofconnectingcables

andequipmentotherthanthosespecifiedbyNCR.Thecorrectionofinterference

causedbysuchunauthorizedmodification,substitutionorattachmentwillbethe

responsibility

oftheuser.Theuseriscautionedthatchangesormodificationsnot

expresslyapprovedbyNCRmayvoidtheuserʹsauthoritytooperatetheequipment.

Canadian Department of Communications

ThisClassAdigitalapparatuscomplieswithCanadianICES‐003.

ThisdigitalapparatusdoesnotexceedtheClassAlimitsforradionoiseemissions

fromdigitalapparatussetoutintheRadioInterferenceRegulationsoftheCanadian

DepartmentofCommunications.

CetappareilnumériquedelaclasseAestconformeàla

normeNMB‐003duCanada.

Leprésentappareilnumériquenʹémetpasdebruitsradioélectriquesdépassantles

limitesapplicablesauxappareilsnumériquesdelaclasseAprescritesdansle

règlementsurlebrouillageradioélectriquesédictéparleministrèredes

CommunicationsduCanada.

Voluntary Control Council for Interference (VCCI)



xiv

Declaration of Conformity

Manufacturer's Name

NCRCorporation

Manufacturer's Address

NCRCorporation

RetailSolutionsDivision–Atlanta

2651SatelliteBoulevard

Duluth,GA30096‐5810

Type of Equipment

InformationTechnologyEquipment

Model Number

Class7402

Electrical Ratings (Input)

100‐240Vac,6.0A,50‐60Hz

NCRCorporation,1700SouthPattersonBoulevard,Dayton,OH45459,

USA,declaresthattheequipmentspecified aboveconformstothe

referencedEUDirectivesandHarmonizedStandards.

EU Directive Harmonized Standard(s)

89/336/EEC(EMC) EN55022

EN55024

EN61000‐3‐2

EN61000‐3‐3

IEC61000‐4‐2

IEC61000‐4‐3

IEC61000‐4‐4

IEC61000‐4‐5

IEC61000‐4‐6

IEC61000‐4‐8

IEC61000‐4‐11

73/23/EEC(LowVoltage) EN60950

NCRCorporation

RetailSolutionsDivision—Atlanta

2651SatelliteBoulevard

Duluth,GA30096‐5810

Chapter 1: Product Overview

Introduction

NCR’sRealPOS70(alsoreferredtoasNCR7402)isascalable,retail‐

hardenedPoint‐of‐SaleSolutionwithanintuitivetouchscreen

interfacedesignedforextendedlifecycles,stability,andsuperior

availability.Engineeredtothriveinthemostdemanding

environments,theRealPOS70offersleadingretailersinHospitality,

ConvenienceStores

andGeneralMerchandiseaPOSplatformthat

offersthegreatestvaluefortheirPOSinvestment.

UnlikeotherPOSsolutions,theRealPOS70setsanewstandardby

offeringanunprecedentedcombinationofstandardfeaturesincluding

newembeddedtechnology,tool‐freeserviceability,andmaximum

configurationflexibility.

20950

Power Switch

Magnetic Stripe Reader



1-2 Chapter 1: Product Overview

Hinged LCD

TheRealPOS70utilizesatop‐hingedLCDwhichallowsextremely

quickandeasymotherboardaccess.TheLCDcanbecompletely

removedifnecessaryforupgradesorrepair.Functioningmuchlike

thehoodofacartogainaccesstotheengine,theLCDhasasecurity

mechanismallowingit

tobelockedintoplaceifdesired.

20932



Chapter 1: Product Overview 1-3

Hardware Options

• Integrated3‐TrackISOMSR

• IntegratedStereoModule

• IntegratedInfraredSensor

• PCMCIA(forwirelessLAN)

• 128MB,256MB,512MBnon‐ECCMemoryDIMMs

• 256MBCompactFlash

• Cashdrawers

− 2183Mid‐SizeCashDrawer(modular)

− 2189Full‐SizeCashDrawer

(modular)

− Dualcashdrawercable

• MSR

− ISO

− JIS

• Keyboard

− USBAlphanumericBigTicketKeyboard

− PS/2AlphanumericBigTicketKeyboard

• CustomerDisplays

− Integrated2x20VFD

− InternationalAPA(AllPointsAddressable)

• Printers

− 7167ThermalReceipt/ImpactPrinter

− 7197

ThermalReceiptPrinter

• IntegratedPCMCIASlotAdapterBoard(TwoType2Slots):PCII/F

1-4 Chapter 1: Product Overview

• PCMCIAWirelessAdapterSupporting802.11Standard

• 12‐InchLVDSTFTDisplay–DualBulbEnhancedBrightness

• 3MTouchSystemsResistiveorCapacitiveTouchSensor

• Low‐ProfileATXPowerSupply–300Watts

Operating Systems

• DOS6.22(7402‐3xxx)

• WindowsNTWorkstation

• Windows2000Professional

• WindowsXPe

• WindowsXP(certified)

• Linux(certified)

Removable Motherboard Sled

ComplementingthehingedLCDisamotherboardtraymounting

mechanismwhichallowsthecomponenttobeeasilyremovedwithout

theuseoftools.

Removable Power Supply

The7402utilizesanintuitiveremovablerearcoverallowingeasy

accesstothepowersupply.ThePowerSupplyismountedonasled

whichpermitsremovalortoolfreeservice.

Removable Hard Disk

Removalofthebackcoverpermitseasyremovalofthefrontcover,

whichpermitstool‐freeremovaloftheharddisk.

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NCR RealPOS 70 User manual

NCR RealPOS 70 User manual

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