NCR RealPOS 70 User manual

NCRRealPOS70(7402)

Release1.4

UserGuide

B005‐0000‐1463

IssueN

TheproductdescribedinthisbookisalicensedproductofNCRCorporation.

NCRisaregisteredtrademarkofNCRCorporation.

NCRRealPOSisatrademarkofNCRCorporationintheUnitedStatesand/orothercountries.

ItisthepolicyofNCRCorporation(NCR)toimproveproductsasnewtechnology,components,software,

andfirmwarebecomeavailable.NCR,therefore,reservestherighttochangespecificationswithoutprior

notice.

Allfeatures,functions,andoperationsdescribedhereinmaynotbemarketedbyNCRinallpartsofthe

world.Insomeinstances,photographsareofequipmentprototypes.Therefore,beforeusingthisdocument,

consultwithyourNCRrepresentativeorNCRofficeforinformationthatisapplicableandcurrent.

Tomaintainthequalityofourpublications,weneedyourcommentsontheaccuracy,clarity,organization,

andvalueofthisbook.

Addresscorrespondenceto:

Manager,InformationProducts

NCRCorporation

2651SatelliteBlvd.

Duluth,GA30096

Copyright©2004

ByNCRCorporation

Dayton,OhioU.S.A.

AllRightsReserved



i

Preface

Audience

Thisbookiswrittenforhardwareinstaller/servicepersonnel,system

integrators,andfieldengineers.

Notice:ThisdocumentisNCRproprietaryinformationandisnotto

bedisclosedorreproducedwithoutconsent.

Safety and Regulatory Information

TheNCRRealPOS7402conformstoallapplicablelegalrequirements.

ToviewthecompliancestatementsseetheNCRRealPOSTerminals

SafetyandRegulatoryStatements(B005‐0000‐1589).

AC Power Cord

Theattachedpowercordshouldonlybeusedwiththisdevice.Itmust

notbeusedwithanyotherdevice.

ii

References

• NCRRealPOS70HardwareServiceGuide

(B005‐0000‐1465)

• NCRRealPOS70SitePreparationGuide

(B005‐0000‐1464)

• NCRRealPOS70/EasyPoint42PartsIdentificationManual

(B005‐0000‐1466)

• NCRRetailSystemsManagerSoftwareUserʹsGuide(B005‐0000‐1518)

• NCRRealPOS70/EasyPoint42MigrationGuide

(B005‐0000‐1500)

iii

Table of Contents

Chapter1:ProductOverview

Introduction ...........................................................................................1‐1

OptionalConfigurations ......................................................................1‐2

ModelandSerialNumbers..................................................................1‐3

TerminalDimensionsandWeights....................................................1‐5

HingedLCD...........................................................................................1‐5

IntegratedHardware............................................................................1‐6

OperatingSystems .........................................................................1‐7

KeyServiceAdvantages ......................................................................1‐8

RemovableMotherboardSled ......................................................1‐8

RemovablePowerSupply.............................................................1‐8

RemovableHardDisk....................................................................1‐8

HardwareModuleDescriptions .........................................................1‐9

Motherboard ...................................................................................1‐9

Processor/ChipSet .....................................................................1‐9

SystemMemory..........................................................................1‐9

852GMEGraphics&MemoryControllerHub....................1‐10

NorthBridgeFeatures .............................................................1‐10

SouthBridgeFeatures .............................................................1‐11

VideoMemory..........................................................................1‐12

BIOSMemory ...........................................................................1‐12

Video..........................................................................................1‐12

USBPortFunctionality............................................................1‐14

EthernetLAN............................................................................1‐15

IntegratedAudio......................................................................1‐15

FanConnectors.........................................................................1‐16

iv

CashDrawerSupport..............................................................1‐17

MSR............................................................................................1‐17

RetailDaughterCard...................................................................1‐18

PCIBoards.....................................................................................1‐18

PCIRiserBoard ........................................................................1‐18

PCMCIAAdapterBoard.........................................................1‐18

DualRS‐232Adapter ...............................................................1‐18

StorageMedia ...............................................................................1‐19

HARDDISKDRIVE.................................................................1‐19

CompactFlash ..........................................................................1‐19

OperatorDisplay ..........................................................................1‐20

LCDPanel .................................................................................1‐20

LVDS..........................................................................................1‐20

Inverter ......................................................................................1‐21

TouchScreen.............................................................................1‐21

AdjustingtheDisplayAngle..................................................1‐22

IntegratedCustomerDisplay .....................................................1‐23

2x20VFD .................................................................................1‐23

AllPointsAddressableDisplay .............................................1‐23

MotionSensor ...............................................................................1‐24

PowerIndicator ............................................................................1‐24

Speakers .........................................................................................1‐24

BiometricsModule .......................................................................1‐25

PowerManagement............................................................................1‐26

G3MechanicalOff........................................................................1‐26

G2/S5SoftOff................................................................................1‐26

G1Sleeping....................................................................................1‐27

G0Working ...................................................................................1‐27

WakeonLAN......................................................................................1‐28

v

Compatibility.......................................................................................1‐29

LANCommunications.................................................................1‐29

ApplicationProgrammability.....................................................1‐29

OperatingSystemInformation...................................................1‐29

SystemConfigurationDiagram ........................................................1‐30

Chapter2:InstallingtheTerminal

Introduction ...........................................................................................2‐1

InstallationSummary.....................................................................2‐1

InstallationRestrictions........................................................................2‐2

PeripheralCableRouting.....................................................................2‐3

InstallingPeripherals............................................................................2‐4

AccessingtheCableConnectors...................................................2‐5

CableConnectorIdentification.....................................................2‐6

PS/2Keyboard/MouseCableConnections .................................2‐7

MouseInstallationRestriction..................................................2‐7

OpeningtheDisplayCabinet .......................................................2‐8

12.1”and15”Models.................................................................2‐9

17”Models ................................................................................2‐10

PoweringUptheTerminal ................................................................2‐11

TerminalOn/OffSwitch ..............................................................2‐11

CalibratingtheTouchScreen ............................................................2‐13

Out‐of‐BoxFailures.............................................................................2‐14

Chapter3:TouchScreenCalibration–Windows(MT7.12)

GeneralGuidelines.........................................................................3‐1

ConsiderationsWhenReplacingorRe‐ImagingtheHard

Drive.................................................................................................3‐2

InstallingtheTouchSoftware .............................................................3‐2

vi

HidingtheCursor ..........................................................................3‐4

OtherSerialDevicesDoNotFunction ........................................3‐7

TouchCalibrationProcedures...........................................................3‐12

CalibrationFlowChart ................................................................3‐13

3‐PointCalibration .......................................................................3‐14

Linearization .................................................................................3‐18

OtherControls.....................................................................................3‐23

MainTab........................................................................................3‐23

ControllerID.............................................................................3‐23

ControllerType ........................................................................3‐23

FirmwareVersion ....................................................................3‐23

TouchSettingsTab .......................................................................3‐24

TouchModes ............................................................................3‐25

Right‐ClickTool .......................................................................3‐26

TouchSound.............................................................................3‐26

Double‐ClickSpeed .................................................................3‐26

Double‐ClickArea....................................................................3‐27

EdgeAdjustmentTab ..................................................................3‐28

ToolsTab........................................................................................3‐30

ComponentVersions ...............................................................3‐31

DrawTest ..................................................................................3‐32

RestoreFactorySettings ..........................................................3‐33

ResetController........................................................................3‐33

AdvancedTouchScreenOptions ..........................................3‐33

Chapter4:TouchScreenCalibration–Windows(MT5.64,SR4)

GeneralGuidelines ...............................................................................4‐1

ConsiderationsWhenReplacingorRe‐ImagingtheHard

Drive.................................................................................................4‐1

vii

TouchCalibrationProcedures.............................................................4‐2

InstallingtheTouchDriver...........................................................4‐2

CalibrationFlowChart ..................................................................4‐8

2‐PointCalibrationProcedure ......................................................4‐9

CursorStabilizationProcedure ..................................................4‐13

25‐PointLinearizationProcedure...............................................4‐16

RestoreDefaultsProcedure.........................................................4‐20

ChangingFrom4‐Pointto2‐PointCalibration...............................4‐22

TouchPerformance.............................................................................4‐25

Chapter5:TouchScreenCalibration–Windows(MT5.64,SR6)

GeneralGuidelines ...............................................................................5‐1

ConsiderationsWhenReplacingorRe‐ImagingtheHard

Drive.................................................................................................5‐1

InstallingtheTouchDriver .................................................................5‐2

TouchCalibrationProcedures.............................................................5‐7

CalibrationFlowChart ..................................................................5‐8

2‐PointCalibrationProcedure ......................................................5‐9

CursorStabilizationProcedure ..................................................5‐12

25‐PointLinearizationProcedure...............................................5‐15

RestoreDefaultsProcedure.........................................................5‐19

TouchPerformance.............................................................................5‐21

Chapter6:TouchScreenCalibration–DOS

CalibrationFlowChart.........................................................................6‐1

2‐PointCalibration................................................................................6‐3

NoiseCheck.....................................................................................6‐3

viii

Chapter7:InstallingaSecondary(Dual)Display

ConfiguringtheGraphicsController ..........................................7‐1

SingleDisplayModeSetup.......................................................7‐3

CloneDualDisplayModeSetup(DVIandVGA).................7‐4

ExtendedDesktopDualDisplayModeSetup(DVIand

VGA) ............................................................................................7‐5

ExtendedDesktopDualDisplayModeSetup(DVIand

DVI) ..................................................................................................7‐6

ExtendedDesktopDualDisplayModeSetup(VGAand

VGA) ................................................................................................7‐7

Intel82852/82855GM/GMEGraphicsControllerHotKeys.....7‐8

Chapter8:InstallingPeripheralOptions

Printers ...................................................................................................8‐1

NCR7167Printer............................................................................8‐1

NCR7197Printer............................................................................8‐2

InstallingtheTransactionPrinter ............................................8‐3

RemoteDisplays ...................................................................................8‐5

596412.1‐InchTouchScreen .........................................................8‐5

Features .......................................................................................8‐6

InstallinganNCR596412.1‐inchTouchLCD .......................8‐8

596415‐InchTouchScreen ..........................................................8‐11

InstallinganNCR596415‐inchTouchLCD ........................8‐12

596615‐InchTouchScreen ..........................................................8‐15

InstallinganNCR5966Monitor ............................................8‐16

594212.1‐INCHColorLCD.........................................................8‐19

NCR594212.1‐InchLCDMonitorCableConnections ...........8‐20

NCR594215‐InchLCDMonitorCableConnections ..............8‐21

NCR595415‐InchDynaKey .......................................................8‐22

ix

InstallinganNCR5954USBDynaKey .................................8‐23

7452‐K41915‐InchColorCRT.....................................................8‐25

NCR5932Keyboards .........................................................................8‐26

109‐KeyUSBKeyboard ...............................................................8‐26

Features .....................................................................................8‐27

115‐KeyPS/2BigTicketKeyboard.............................................8‐29

68‐KeyPS/2POSKeyboard.........................................................8‐29

Features .....................................................................................8‐30

RemoteCustomerDisplays ...............................................................8‐33

NCR59722x20CustomerDisplay.............................................8‐33

TallPostModels .......................................................................8‐33

DesktopModels........................................................................8‐34

Features .....................................................................................8‐34

NCR59732x20InternationalVFDCustomerDisplay............8‐35

Features .....................................................................................8‐35

InstallinganNCR5972RemoteCustomerDisplay ............8‐36

InstallingaCashDrawer.............................................................8‐39

InstallingaSecondCashDrawer...........................................8‐40

Chapter9:InstallingtheTerminalinanIntegrated

Configuration

Introduction ...........................................................................................9‐1

ExplodedViews..............................................................................9‐2

KitContents.....................................................................................9‐5

InstallationProcedures.........................................................................9‐7

InstallingtheKeyboard .................................................................9‐8

InstallingtheCustomerDisplay.................................................9‐10

InstallingtheTransactionPrinter...............................................9‐13

Installingthe7402.........................................................................9‐15

x

Chapter10:2x20CustomerDisplayInterface

Introduction .........................................................................................10‐1

GeneralSpecifications ........................................................................10‐1

SerialCommunicationInterface .......................................................10‐1

CommandCodes.................................................................................10‐2

UserDefinedCharacterDefinition(08h,CODE,

Byte1…Byte5)................................................................................10‐2

CharacterTableSelect(09h,TABLECODE) ............................10‐3

ClearDisplay(12h).......................................................................10‐3

LuminanceControl(11h,LUMINANCE).................................10‐3

CursorPosition(10h,POSITION) ..............................................10‐4

Reset(13h) .....................................................................................10‐4

CharacterTablesandCodes .......................................................10‐4

CP437 .........................................................................................10‐5

CP858 .........................................................................................10‐6

CP866 .........................................................................................10‐7

CP932 .........................................................................................10‐8

Chapter11:APACustomerDisplayInterface

Introduction .........................................................................................11‐1

GeneralSpecifications ........................................................................11‐1

SerialCommunicationInterface .......................................................11‐1

Architecture .........................................................................................11‐2

DisplayDataRAM .......................................................................11‐2

DisplayPageMap ........................................................................11‐3

MonochromeDisplayMode .......................................................11‐4

GrayscaleDisplayMode .............................................................11‐5

DisplayControlBits .....................................................................11‐6

CommandCodes(00h‐0Fh).............................................................11‐7

xi

Reset(00h) .....................................................................................11‐7

SetLuminance(01h,LUMINANCE) .........................................11‐7

SetYAddressRegister(02h,YAR) ............................................11‐7

SetXAddressRegister(03h,XAR) ............................................11‐8

SetDisplayControlBits(04h,DCB) ..........................................11‐8

WriteDataByte(05H,DATA) ....................................................11‐8

WriteDataPage(06h,BYTE1,BUTE2,...BYTE1024)...............11‐8

WriteDataw/Shift(07h,DIRECTION,ROW,BYTE1,

BYTE2,...BYTE32).........................................................................11‐9

DataWriteMode(08h,MODE)................................................11‐10

CharacterWriteMode(09h,MODE).......................................11‐10

InvertScreen(0Ah) ....................................................................11‐11

Reserved(0Bh‐0Fh) ..................................................................11‐11

CharacterCodes(10h‐FFh)............................................................11‐11

5X7CharacterTable ...................................................................11‐12

10x14CharacterTable................................................................11‐13

CommandExecutionTimes ............................................................11‐14

Chapter12:CashDrawerInterface

Introduction .........................................................................................12‐1

LogicDescription ................................................................................12‐1

ComponentArchitecture ...................................................................12‐4

CodeChanges ...............................................................................12‐4

Hardware/FirmwareInterfaces.........................................................12‐6

Dependencies/Assumptions/Constraints ......................................12‐10

HardwareDependencies...........................................................12‐10

SoftwareDependencies .............................................................12‐10

SampleCode......................................................................................12‐10

CPPSourceFile:DarlingtonCDSample.cpp............................12‐10

xii

Headerfile:DarlingtonCDSample.h.........................................12‐26

Chapter13:WedgetoUSBMSRSoftwareMigration

Overview..............................................................................................13‐1

SoftwareRequirements ......................................................................13‐2

PotentialOperationalDifferences.....................................................13‐4

DeploymentConsiderations..............................................................13‐5

LocalUpdate .................................................................................13‐5

RemoteDeployment ....................................................................13‐5

Chapter14:Maintenance

CabinetandTouchScreenCleaningProcedures ...........................14‐1

Cleaners/SolventstoUse .............................................................14‐1

Cleaners/SolventstoNOTUse ...................................................14‐2

CoolingVentCleaning.......................................................................14‐3

MSRCleaningProcedures .................................................................14‐4

Chapter15:OperatingSystemRecovery

Introduction .........................................................................................15‐1

Prerequisites..................................................................................15‐1

OSRecoveryProcedures....................................................................15‐1

Chapter16:BIOSUpdatingProcedures

Introduction .........................................................................................16‐1

Prerequisites..................................................................................16‐1

CreatingtheBootableMedia.............................................................16‐2

CreatingaBootableCD ...............................................................16‐2

CreatingaBootableUSBMemoryDrive ..................................16‐2

BIOSUpdatingProcedures................................................................16‐3

xiii

AppendixA:Cables

PrinterCables .......................................................................................A‐1

ScannerCables......................................................................................A‐3

7872or7875Scanner/Scale(RS‐232) ...........................................A‐3

7892Scanner(PoweredRS‐232) ..................................................A‐3

7882Scanner(PoweredRS‐232) ..................................................A‐3

7837Scanner(PoweredRS‐232) ..................................................A‐4

7837Scanner(RS‐232,ExternalPower)......................................A‐4

DisplayCables......................................................................................A‐5

VGADisplay,Mono......................................................................A‐5

VGADisplay,Color ......................................................................A‐5

CRTACPowerExtension ............................................................A‐5

5972VFDCustomerDisplay(PoweredRS‐232) .......................A‐6

DVItoDVI......................................................................................A‐6

PS/2‐RS‐232&Power ..................................................................A‐6

LCDPowerCable..........................................................................A‐7

CashDrawerCables ............................................................................A‐8

DualCashDrawer,Y‐Cable.........................................................A‐8

CashDrawer,ExtensionCable ....................................................A‐8

CommunicationsCable.......................................................................A‐8

Ethernet,10/100BaseT...................................................................A‐8

KeyboardCables ..................................................................................A‐9

PS/2KeyboardExtension .............................................................A‐9

SignatureCapture/ElectronicPaymentTerminalCable ................A‐9

5945/5992EPT(RS‐232w/Power)................................................A‐9

PowerCables(AC).............................................................................A‐10

xiv

AppendixB:FeatureKits

AppendixC:MemoryMap

DOSConsiderations...................................................................... C‐2

AppendixD:IRQSettings

Interrupts ........................................................................................D‐1

DefaultSettings .........................................................................D‐1

OptionalSettings.......................................................................D‐2



xv

Revision Record

Issue Date Remarks

A Nov2003 FirstIssue

B Mar2004 Release1.1;15”Models

C Dec2004 Release1.2;17”Models

D Feb2005 UpdatedCalibrationChapter;

AddedAppendixD,Changingfrom4‐Pointto

2‐PointCalibration

E May2005 Release1.3

F Apr2006 Release1.4

G Sept2006 RemovedIRDAfeature

H July2007 AddedUSBMSRSoftwareMigrationchapter

J Jan2008 UpdatedWindowsCalibrationchapter.New

versionoftouchsoftware(MT‐7).

K Feb2008 Reorganizedbook

M May2008 AddedIntegrated7402Installationchapter

N May2008 UpdatedTouchScreenCalibration–Windows

chapter



xvi



Chapter 1: Product Overview

Introduction

NCR’sRealPOS70(alsoreferredtoasNCR7402)isascalable,retail‐

hardenedPoint‐of‐SaleSolutionwithanintuitivetouchscreen

interfacedesignedforextendedlifecycles,stability,andsuperior

availability.Engineeredtothriveinthemostdemanding

environments,theRealPOS70offersleadingretailersinHospitality,

ConvenienceStores

andGeneralMerchandiseaPOSplatformthat

offersthegreatestvaluefortheirPOSinvestment.

UnlikeotherPOSsolutions,theRealPOS70setsanewstandardby

offeringanunprecedentedcombinationofstandardfeaturesincluding

newembeddedtechnology,easeofserviceability,andmaximum

configurationflexibility.TheRealPOS70isavailable

witha12.1”,15”,

or17”LCDdisplay.

21243

15" Model 12" Model17" Model

1-2 Chapter 1: Product Overview

Optional Configurations

TheNCRRealPOS70canbeafreestandingdesktop,wallmounted,or

itcanbeintegratedwithaperipheraltraytoaddfurthervalueand

savevaluablecounterspace.Theintegrationtraysupportsavarietyof

NCR’smostpopularperipheraloptions.

25415

Desktop Wall Mount

Integration Tray



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NCR RealPOS 70 User manual

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