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Evolve Web Access

Telus Evolve Web Access User guide

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Getting Started with
Evolve Web Access
Getting Started with Evolve Web Access ©TELUS REV 2022.06.15 2
Table of contents
Introducton 2
Browser requrements 3
TELUS Evolve logn and gettng access 4
Navgatng wthn Evolve 5
Global menu 5
Toll Free menu 6
Getting Started with Evolve Web Access ©TELUS REV 2022.06.15 3
Introduction
Evolve Web Access
Evolve web access provdes a 24x7 web nterface to the TELUS Integrated Voce Servces
system where you can vew your Toll Free numbers and routng plans as well as make changes
to the routng of calls Ths ncludes the ablty to add delete or modfy any Toll Free routng
and announcement features ncludng changes to the termnatng numbers that are wthn the
lst of termnatng numbers
Web access can also be used to actvate/deactvate Emergency Routng pre-plans
Basic Evolve access s ncluded at no addtonal cost wth all Toll Free servces and provdes
vew only access to your Toll Free numbers whch contan pre-plans and enable you to
actvate and deactvate pre-plans
Advanced Evolve access s optonal for a monthly fee It ncludes pre-plan actvaton as well
as the ablty to add modfy actvate or delete the followng
Area Code Routng
10 Dgt Routng
Call Allocator
Day-of-Year Routng
Modfy exstng Toll Free features
Exchange Routng
Emergency Routng and Pre-plans
Tme-of-Day Routng
Overflow Routng
Browser requirements
The followng are the recommended requrements for web access to the TELUS Integrated
Voce Servces applcaton
Supported browser:
• Google Chrome
• Other browsers may work but are not recommended or supported
• Please note: Mcrosoft Internet Explorer does not work wth the applcaton
Internet access:
• Hgh-speed nternet access s recommended
Getting Started with Evolve Web Access ©TELUS REV 2022.06.15 4
TELUS Evolve login and getting access
Logging into TELUS Evolve Voice Services
All users accessng TELUS Evolve wll be presented wth the logn page where you enter
your unque logn ID and password (ths wll be provded to you by TELUS upon set-up)
Loggng n establshes the prvleges that you wll have n the system
To log nto the TELUS Evolve system https://evolve.telus.com
The logn page s the entry pont for all users to access the Evolve applcaton Ths page
contans elds for enterng the logn username and password Notce nformaton s dsplayed
below these elds If you do not already have access please contact the Long Dstance
Implementaton Team (LDIT) referencng the contact nformaton on the last page of ths gude
Enter a username and password, and then click on Log In.
The system veres your username and password
If the logn nformaton s accepted by the system the Evolve Customer Home Page appears
Getting Started with Evolve Web Access ©TELUS REV 2022.06.15 5
Navigating within Evolve Web Access
The Evolve system s a web-based system that s accessed through your browser
When navgatng through the system you should be famlar wth the followng parts
of the user nterface
Global menu
The Global Menu appears at the top of every page n the system and ncludes the followng
components Corporaton Long Dstance Toll Free Herarchy Bulletn Downloads
There are also lnks to Logn and Home pages
Home
The Home lnk brngs the user to
the System Home page Ths menu
selecton s avalable to all users
Corporation
The Corporation lnk brngs the user
to the page where corporaton to
work wth should be selected
Long Distance
Clckng on the Long Dstance lnk takes
the user to the Long Dstance Orders for
the selected corporaton
Toll Free
Clckng on the Toll Free lnk takes the
user to the Toll Free Orders List (below)
for the corporaton and opens another lst
of lnks n the Toll Free Menu (below)
Hierarchy
The herarchy s representatve of the
organzaton lstng both the role of
the user and lst of Toll Free numbers
Bulletin
Applcaton specc notcatons wll
be lsted wthn the bulletn tab
ncludng mantenance wndows or
notces specc to the use and/or
operaton of the applcaton
Downloads
Informaton wth the downloads tab wll
nclude lnks to user gudes and other
applcaton specc tools
Login
The logn tab lnks drectly to the
logn page
Getting Started with Evolve Web Access ©TELUS REV 2022.06.15 6
Selected corporation
To start workng wth the features select the approprate corporaton Ths should be done
usng the Corporaton tab n the Global Menu
Toll Free menu
If Corporaton s already selected navgate to Toll Free to vew the menu under the
Corporaton name - Toll Free menu whch deals wth Orders Servces Customer
Termnatng numbers Emergency Plan Set Bulk Preplan Actvaton Customer
Announcements Customer Dened Holdays
Services
The Services lnk brngs the user to
a lst of all of the Toll Free servces
avalable
Orders
The Orders lnk brngs the user to a lst
showng the hstory of all orders
Customer Announcements
The Customer Announcements lnk brngs
the user to a lst showng the Customer
Announcements avalable
for use The
Bulk Preplan Activation
The Bulk Preplan feature enables you to
actvate Preplans for multple Toll Free
servces all at the same tme Ths
provdes a faster response tme n an
emergency stuaton
Customer Terminating Numbers
The Terminating Numbers lnk brngs
the user to a lst showng all termnatng
numbers avalable to use
Emergency Plan Set
The Emergency Plan Set lnk brngs
the user to a lst of Preplans that have
been desgnated as Emergency Plans
(Can only be one per Toll Free servce)
Customer Dened Holiday
The Customer Dened Holiday lnk brngs
the user to a lst showng all days that
have been desgnated Customer Dened
Holdays n addton to any statutory
holdays
Language switcher is located on the top
right corner of the page
Français/English
The Francas/Englsh lnk allows a
user to toggle the dsplay language
of the system If the prmary language
selected s Englsh the system wll
dsplay Français at ths poston
Clck on the lnk to move to the
French pages If the prmary language
selected s French the system wll
show English Clck on the lnk to move
to the Englsh pages
For Toll Free assstance please contact us at
[email protected] or
M-F 1-866-880-4510
For after-hours preplan actvaton and support only please contact us at
1-877-807-8883
Please note that a servce charge wll apply f TELUS actvates
or deactvates your plan
Getting Started with Evolve Web Access. ©TELUS REV 2022.06.15
© 2022 TELUS 22-1603-02
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