Telus Smart Hub Quick Manual

Brand: Telus

Model: Smart Hub

Category: Cellular wireless network equipment

Type: Quick Manual

1. Attachthesuppliedantennatotheportmarked3GAntenna.(Thisshouldbeattachedinaclockwise

direction.)

2. InsertyourSmartHubSIMcard(untilyouhearaclick)intotheSIMslot.

Important Notice about your Smart Hub SIM Card:

YourTELUSSmartHubSIMcardisdesignedtoworkonlywithyourSmartHubdevice.TheSIMcardwill

becomelockedifyouinsertitintoanotherTELUSdeviceandyouwillnotbeabletoaccesstheinternet.Ifyour

SIMcardbecomeslocked,pleasecallcustomercare.

3. Forvoicecalls,connectastandardanalogtelephonetotheportlabeledLine1usingtheblackRJ-11

cableprovided.

Please note: FaxmachinesarenotsupportedbytheTELUSSmartHub.

4. ConnectthepoweradaptertothePowerportonthebackoftheSmartHub.

5. Plugthepoweradapterintothewallsocket.

6. Wait60secondsfortheSmartHubtostartupafterpluggingintheunit.

Please note: ThePowerLEDwillstopashingoncetheSmartHubhasnishedthestartupprocess.

HardwareInstallation

LEDsExplained

PackageContents

A TELUSSmartHub

B Antenna

C RJ-11Cable(blackcable)

D EthernetCable(yellowcable)

E PowerAdapter

F WirelessSecurityCard

G QuickStartGuide

H CD(UserManual)

TELUSSmartHub

PoweredbytheTELUS4Gnetwork

WiFi LED: IndicateswhetherWiFinetworkconnectionisactive.Blinksontrafc

WWW LED: LightsupwhentheSmartHubisconnectedviaWANEthernetport

LAN LED: IndicatesthataLANconnectionisestablished

3G LED:LightsupwhentheSmartHubisconnectedtotheTELUSnetwork

LINE 1 LED: Lightsupwhenthehandsetconnectedtoline1isoffthehook

LINE 2 LED: Lightsupwhenthehandsetconnectedtoline2isoffthehook

Power LED: IndicateswhetheryourdeviceisON.

InsertDataSIMcard

AttachAntenna

Connectpower

ConnectLine1cable

ConnectLine2cable

ConnectEthernetcable

TS050711

Makingaphonecall

TheSmartHubofferstheabilitytomaketelephonecallsvia

your4Gservice.Simplypickupthehandsetanddialthe

numberyouwishtocall.

Accessingvoicemail

Toaccessyourvoicemail,simplydialyour10-digitmobile

number.Whenprompted,enteryour

voicemailpassword.

NOTE: If your voicemail password is NOT recognized,

simply dial ##, followed by your 10-digit mobile number.

When prompted, enter your voicemail password.

FAQ’s

Ifyourequireadditionalsupportwithsettinguportroubleshootingyour

TELUSSmartHubpleasecallTELUSCustomerCareat1-866-558-2273

(Selectoption4andthenoption3)

1. AmIconnectedtotheTELUS4Gnetwork?

IfyourSmartHubisconnectedtotheTELUS4Gnetworkthe3GLEDlight

willbeashingblue.Ifitisnotashingbluethenfollowthestepsbelow.

A. Openyourwebbrowserandtypehttp://192.168.20.1intothe

addressbar.

B. Whenprompted,entertheusernameandpasswordtologin(the

defaultusernameandpasswordis“admin”)tothemanagement

console.

C. Clickon“BasicStatus”andyoushouldseethe3Gconnection

status“Connected”.

D. Ifyour3GConnectionStatusshows“Disconnected”,pleaseensure

thattheSIMisinsertedproperlyandthatyouhavea3Gsignal.You

mayneedtomoveyourSmartHubtoadifferentlocationinorderto

obtainastrongersignal.

2. Ican’tconnecttotheinternetviaWiFi.

IfyourSmartHubisconnectedviaWiFitheWiFiLEDwillbeblinkingblue

whenthereisdatabeingtransmitted.Ifitisnotblinkingbluethenyoumay

followthestepsbelow.

A. Conrmthatyou’reconnectedtotheSmartHubbytyping

192.168.20.1intotheaddressbarandpressenter.Ifyoureachthe

SmartHubloginscreen,youareconnectedtoWiFi.Ifnot,youwill

needtorecongureyourWiFiconnection(refertoConnectingvia

WiFiintheSettingUptheSmartHubsection)

B. Conrmthe3GLedandWiFiLEDaresolidblue.Ifnot,please

unplugyourSmartHubfor30secondsandconsultyouruser

manualtoconrmwi-ison.

C. EnsuretheSmartHubislocatedawayfromsourcesofinterference

suchascordlessphones,microwavesandfridges.

3. CanIusemySIMinadifferentdevice?

No,theSIMcardcanonlybeusedintheTELUSSmartHubthatyou

purchasedandcannotbeusedinanotherSmartHuborotherTELUS

wirelessdevices.

4. CanIsend/receivefaxfrommyTELUSSmartHub?

FaxserviceisnotasupportedfeatureontheTELUSSmartHub.

5. CanIuseacordlessphonewithmySmartHub?

Yes,upto5cordlessphonescanbesupportedbytheSmartHub

6. HowdoIretrievemyvoicemail?

Ifyouhavevoicemailmessageswaitingyouwillhearanintermittentdial

toneonyourphone.Ifyourphonehasamessagewaitingindicatorlight,it

willbelit.Toaccessyourvoicemaildialyour10digitmobilephonenumber.

Enteryourvoicemailpassword.Ifthekeysequenceforyourpasswordisnot

recognizedbythevoicemailsystem,dial##plusyour10digitmobilephone

number.Enteryourvoicemailpassword.

7. IamhavingtroubleconnectingtoVPN

Pleaserefertotheinsertintheboxtitled“TELUSSmartHub-UsingaVPN

connection”forVPNsetupinformation.

8. HowmanydevicescanIconnectviaWiFi?

Youmayconnectupto15devicesviaWiFi.

FormoreinformationandTroubleshootingtips,pleasevisit

www.telusmobility.com/supportorwww.netcomm.com.au/products/telus

ConnectingviaWiFi

Important note: Please refer to the Wireless security

card that is included in the box for connecting your WiFi

devices. It contains the Wireless Network Name (SSID)

and your password. This information is also located on

the bottom of the Smart Hub unit.

1. EnsureWiFiisenabledonyourdevice(computer/

laptop/smartphone/tablet).

2. Fromyourdevice,scanforwirelessnetworksinyour

area.Connecttothenetworknamethatmatches

theWirelessNetworkName(SSID)foundonthe

WirelessSecurityCard,forexample“TELUSSmart

Hub98”

3. Whenpromptedforyourwirelesssecuritysettings,

entertheWirelessSecurityKey(Password)listedon

yourWirelessSecurityCard.

Wireless Network Name (SSID):

Nom du réseau sans l (SSID):

xxxxxxxxxxxxxxxxxxxxxx

Wireless Security Key (WPA):

Clé de sécurité sans l (WPA):

xxxxxxxxxxxxxxxxxxxxxx

®/MD

Please note: The Wireless Security Key is

case sensitive.

4. Waitapproximately30secondsfortheconnection

toestablish.Youwillknowwhenyouareconnected

whentheWiFiLEDisblinkingblue.

5. ToconnectadditionaldevicesviaWiFi,repeatsteps

1through4.

Changingyourdevicesettings

(Optional)

ThroughtheSmartHub’swebuserinterfaceyoucan

changetheSmartHubsettingsbelowifyoudesire.

Thepasswordforthewebuserinterface

Yourwirelesssecuritysettings(WirelessNetwork

Name(SSID)andWirelessSecurityKey(Password)

Portforwarding,VPN&otheradvancedsettings

1. OpenyourWebbrowserandtype192.168.20.1into

theaddressbarandpressenter.Thedefaultlogin

detailsare:

 username:admin

 password:admin

2. ConsulttheusermanualincludedontheCDinthe

boxforspecicinformationonhowtochange

thesesettings.

SettingUptheSmartHub

PhoneFunctions

ConnectEthernetCable

Usingcall-waiting

Whenyou’reonthephoneandreceiveanotherphone

call,youwillhearasingle,softbeep.Ifyoudonottake

theincomingcall,youwillhearanothersoftbeep10

secondslater.

To answer a call waiting call:

Toconnecttotheothercallerpresstheash/recall

buttononyourphone,waitforthedialtoneandpress

thenumber2onyourphone.Youwillbeconnected

tothewaitingcall.Ifyoudonothaveaashbuttonon

handset,pressthehook,listenfordialtoneandpress

thenumber2onyourphone.

How do I end the call waiting call and return to the

original call?

Presstheash/recallbuttonoyourphone,waitfor

dialtoneandpressthenumber1.Ifyoudonothave

aashbuttononhandset,pressthehook,listenfor

dialtoneandpressthenumber1onyourphone.

How do I start a 3 way call between a held call and an

active call?

Presstheash/recallbuttononyourphone,waitfor

dialtoneandpressthenumber3Ifyoudonothave

aashbuttononhandset,pressthehook.Listenfor

dialtoneandpressthenumber3onyourphone.

For advanced calling features, please consult the user

manual on the included CD

YouareabletoconnecttoyourSmartHubviaawiredor

WiFiconnection.Followtheinstructionsbelowtosetup

yourconnection.

WiredconnectionwithEthernetcable

1. ConnecttheyellowEthernetcableprovidedtothe

portmarkedLANatthebackoftheSmartHub.

2. ConnecttheotherendoftheyellowEthernetcable

toyourcomputer.

3. Waitapproximately30secondsfortheconnection

toestablish.



Telus Smart Hub Quick Manual

Brand: Telus

Model: Smart Hub

Category: Cellular wireless network equipment

Type: Quick Manual

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Telus Smart Hub Quick Manual

Telus Smart Hub Quick Manual

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