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Telus Smart Hub Quick Manual

  • Hello! I've reviewed the user manual for the TELUS Smart Hub. This document covers installation, network setup, phone functions, and troubleshooting and provides detailed information on the device's features, such as cellular network connectivity, Wi-Fi and phone call capabilities. I'm ready to answer your questions about it.
  • Can I use my SIM in a different device?
    Can I send/receive fax from my TELUS Smart Hub?
    How many devices can I connect via Wi Fi?
1. Attachthesuppliedantennatotheportmarked3GAntenna.(Thisshouldbeattachedinaclockwise
direction.)
2. InsertyourSmartHubSIMcard(untilyouhearaclick)intotheSIMslot.
Important Notice about your Smart Hub SIM Card:
YourTELUSSmartHubSIMcardisdesignedtoworkonlywithyourSmartHubdevice.TheSIMcardwill
becomelockedifyouinsertitintoanotherTELUSdeviceandyouwillnotbeabletoaccesstheinternet.Ifyour
SIMcardbecomeslocked,pleasecallcustomercare.
3. Forvoicecalls,connectastandardanalogtelephonetotheportlabeledLine1usingtheblackRJ-11
cableprovided.
Please note: FaxmachinesarenotsupportedbytheTELUSSmartHub.
4. ConnectthepoweradaptertothePowerportonthebackoftheSmartHub.
5. Plugthepoweradapterintothewallsocket.
6. Wait60secondsfortheSmartHubtostartupafterpluggingintheunit.
Please note: ThePowerLEDwillstopashingoncetheSmartHubhasnishedthestartupprocess.
HardwareInstallation
LEDsExplained
A
E
D
B
C
PackageContents
A TELUSSmartHub
B Antenna
C RJ-11Cable(blackcable)
D EthernetCable(yellowcable)
E PowerAdapter
F WirelessSecurityCard
G QuickStartGuide
H CD(UserManual)
F
H
TELUSSmartHub
PoweredbytheTELUS4Gnetwork
G
WiFi LED: IndicateswhetherWiFinetworkconnectionisactive.Blinksontrafc
WWW LED: LightsupwhentheSmartHubisconnectedviaWANEthernetport
LAN LED: IndicatesthataLANconnectionisestablished
3G LED:LightsupwhentheSmartHubisconnectedtotheTELUSnetwork
LINE 1 LED: Lightsupwhenthehandsetconnectedtoline1isoffthehook
LINE 2 LED: Lightsupwhenthehandsetconnectedtoline2isoffthehook
Power LED: IndicateswhetheryourdeviceisON.
InsertDataSIMcard
AttachAntenna
Connectpower
ConnectLine1cable
ConnectLine2cable
ConnectEthernetcable
TS050711
Makingaphonecall
TheSmartHubofferstheabilitytomaketelephonecallsvia
your4Gservice.Simplypickupthehandsetanddialthe
numberyouwishtocall.
Accessingvoicemail
Toaccessyourvoicemail,simplydialyour10-digitmobile
number.Whenprompted,enteryour
voicemailpassword.
NOTE: If your voicemail password is NOT recognized,
simply dial ##, followed by your 10-digit mobile number.
When prompted, enter your voicemail password.
FAQ’s
Ifyourequireadditionalsupportwithsettinguportroubleshootingyour
TELUSSmartHubpleasecallTELUSCustomerCareat1-866-558-2273
(Selectoption4andthenoption3)
1. AmIconnectedtotheTELUS4Gnetwork?
IfyourSmartHubisconnectedtotheTELUS4Gnetworkthe3GLEDlight
willbeashingblue.Ifitisnotashingbluethenfollowthestepsbelow.
A. Openyourwebbrowserandtypehttp://192.168.20.1intothe
addressbar.
B. Whenprompted,entertheusernameandpasswordtologin(the
defaultusernameandpasswordis“admin”)tothemanagement
console.
C. Clickon“BasicStatus”andyoushouldseethe3Gconnection
status“Connected”.
D. Ifyour3GConnectionStatusshows“Disconnected”,pleaseensure
thattheSIMisinsertedproperlyandthatyouhavea3Gsignal.You
mayneedtomoveyourSmartHubtoadifferentlocationinorderto
obtainastrongersignal.
2. Ican’tconnecttotheinternetviaWiFi.
IfyourSmartHubisconnectedviaWiFitheWiFiLEDwillbeblinkingblue
whenthereisdatabeingtransmitted.Ifitisnotblinkingbluethenyoumay
followthestepsbelow.
A. Conrmthatyou’reconnectedtotheSmartHubbytyping
192.168.20.1intotheaddressbarandpressenter.Ifyoureachthe
SmartHubloginscreen,youareconnectedtoWiFi.Ifnot,youwill
needtorecongureyourWiFiconnection(refertoConnectingvia
WiFiintheSettingUptheSmartHubsection)
B. Conrmthe3GLedandWiFiLEDaresolidblue.Ifnot,please
unplugyourSmartHubfor30secondsandconsultyouruser
manualtoconrmwi-ison.
C. EnsuretheSmartHubislocatedawayfromsourcesofinterference
suchascordlessphones,microwavesandfridges.
3. CanIusemySIMinadifferentdevice?
No,theSIMcardcanonlybeusedintheTELUSSmartHubthatyou
purchasedandcannotbeusedinanotherSmartHuborotherTELUS
wirelessdevices.
4. CanIsend/receivefaxfrommyTELUSSmartHub?
FaxserviceisnotasupportedfeatureontheTELUSSmartHub.
5. CanIuseacordlessphonewithmySmartHub?
Yes,upto5cordlessphonescanbesupportedbytheSmartHub
6. HowdoIretrievemyvoicemail?
Ifyouhavevoicemailmessageswaitingyouwillhearanintermittentdial
toneonyourphone.Ifyourphonehasamessagewaitingindicatorlight,it
willbelit.Toaccessyourvoicemaildialyour10digitmobilephonenumber.
Enteryourvoicemailpassword.Ifthekeysequenceforyourpasswordisnot
recognizedbythevoicemailsystem,dial##plusyour10digitmobilephone
number.Enteryourvoicemailpassword.
7. IamhavingtroubleconnectingtoVPN
Pleaserefertotheinsertintheboxtitled“TELUSSmartHub-UsingaVPN
connection”forVPNsetupinformation.
8. HowmanydevicescanIconnectviaWiFi?
Youmayconnectupto15devicesviaWiFi.
FormoreinformationandTroubleshootingtips,pleasevisit
www.telusmobility.com/supportorwww.netcomm.com.au/products/telus
ConnectingviaWiFi
Important note: Please refer to the Wireless security
card that is included in the box for connecting your WiFi
devices. It contains the Wireless Network Name (SSID)
and your password. This information is also located on
the bottom of the Smart Hub unit.
1. EnsureWiFiisenabledonyourdevice(computer/
laptop/smartphone/tablet).
2. Fromyourdevice,scanforwirelessnetworksinyour
area.Connecttothenetworknamethatmatches
theWirelessNetworkName(SSID)foundonthe
WirelessSecurityCard,forexample“TELUSSmart
Hub98”
3. Whenpromptedforyourwirelesssecuritysettings,
entertheWirelessSecurityKey(Password)listedon
yourWirelessSecurityCard.
Wireless Network Name (SSID):
Nom du réseau sans l (SSID):
xxxxxxxxxxxxxxxxxxxxxx
Wireless Security Key (WPA):
Clé de sécurité sans l (WPA):
xxxxxxxxxxxxxxxxxxxxxx
®/MD
Please note: The Wireless Security Key is
case sensitive.
4. Waitapproximately30secondsfortheconnection
toestablish.Youwillknowwhenyouareconnected
whentheWiFiLEDisblinkingblue.
5. ToconnectadditionaldevicesviaWiFi,repeatsteps
1through4.
Changingyourdevicesettings
(Optional)
ThroughtheSmartHub’swebuserinterfaceyoucan
changetheSmartHubsettingsbelowifyoudesire.
Thepasswordforthewebuserinterface
Yourwirelesssecuritysettings(WirelessNetwork
Name(SSID)andWirelessSecurityKey(Password)
Portforwarding,VPN&otheradvancedsettings
1. OpenyourWebbrowserandtype192.168.20.1into
theaddressbarandpressenter.Thedefaultlogin
detailsare:
 username:admin
 password:admin
2. ConsulttheusermanualincludedontheCDinthe
boxforspecicinformationonhowtochange
thesesettings.
SettingUptheSmartHub
PhoneFunctions
ConnectEthernetCable
Usingcall-waiting
Whenyou’reonthephoneandreceiveanotherphone
call,youwillhearasingle,softbeep.Ifyoudonottake
theincomingcall,youwillhearanothersoftbeep10
secondslater.
To answer a call waiting call:
Toconnecttotheothercallerpresstheash/recall
buttononyourphone,waitforthedialtoneandpress
thenumber2onyourphone.Youwillbeconnected
tothewaitingcall.Ifyoudonothaveaashbuttonon
handset,pressthehook,listenfordialtoneandpress
thenumber2onyourphone.
How do I end the call waiting call and return to the
original call?
Presstheash/recallbuttonoyourphone,waitfor
dialtoneandpressthenumber1.Ifyoudonothave
aashbuttononhandset,pressthehook,listenfor
dialtoneandpressthenumber1onyourphone.
How do I start a 3 way call between a held call and an
active call?
Presstheash/recallbuttononyourphone,waitfor
dialtoneandpressthenumber3Ifyoudonothave
aashbuttononhandset,pressthehook.Listenfor
dialtoneandpressthenumber3onyourphone.
For advanced calling features, please consult the user
manual on the included CD
YouareabletoconnecttoyourSmartHubviaawiredor
WiFiconnection.Followtheinstructionsbelowtosetup
yourconnection.
WiredconnectionwithEthernetcable
1. ConnecttheyellowEthernetcableprovidedtothe
portmarkedLANatthebackoftheSmartHub.
2. ConnecttheotherendoftheyellowEthernetcable
toyourcomputer.
3. Waitapproximately30secondsfortheconnection
toestablish.
/