Mitel 5140 User manual

USER GUIDE

M I T E L N E T W O R K SM I T E L N E T W O R K

IP Appliance

5140

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We,

Of,

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Contents

ABOUT THE 5140 IP APPLIANCE



CALL BASICS

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ADVANCED FEATURES

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$FFRXQW&RGHV 

$ODUP&DOOV 

$QVZHU([WHUQDO&DOO 

$QVZHU1H[W&DOO 

$XWR$QVZHU 

$XWRPDWLF+ROG 

%URNHUV&DOO6KXWWOH 

&DOO3DUN 

&DOO3DUN3LFNXS 

&DOO6WDWXV,QIRUPDWLRQ 

&DOO6WRUH 

&DOOV)RU 

'LUHFWHG&DOO3LFNXS 

'LYHUWLQJ 

'R1RW'LVWXUE'1' 

([FOXVLYH+ROG 

([WHQVLRQ3DJLQJ 

([WHQVLRQ6WDWXV$QQRXQFHPHQW 

([WHUQDO&DOO:DLWLQJ7RQH 

([WHUQDO'LYHUW 

)ROORZ0H 

)ROORZ0H,P+HUH 

*URXS&DOO3LFNXS 

*URXS/LVWHQ 

+DQGVIUHH2SHUDWLRQ 

+DQGVIUHH3DJLQJ 

+HDGVHW2SHUDWLRQ 

,QWUXGH 

/DVW&DOO'XUDWLRQ'LVSOD\ 

/DVW1XPEHU5HGLDO 

/LVWRI&DOOV 

/RXGVSHDNHU3DJLQJ 

0DQDJHU6HFUHWDU\$EVHQW3UHVHQW2SHUDWLRQ 

0HVVDJH:DLWLQJ 

0HVVDJLQJ 

1LJKW6HUYLFH 

0)0XOWL)UHTXHQF\7RQH'LDOOLQJ 

LL

1LJKW6HUYLFH3LFNXS 

3,1&RGHV 

5HFDOORQ/LQHV 

5HGLDO/LVW 

5HHVWDEOLVK 

5LQJEDFNZKHQ)UHH 

5HYHUWHG&DOOV 

5LQJHU2Q2II 

6HOHFWLYH5LQJHU 

6SHHFK6\QWKHVLV 

6\VWHP+ROG 

6\VWHP6SHHG&DOO1XPEHUV 

7KUHH3DUW\&RQIHUHQFH 

7LPHDQG'DWH$QQRXQFHPHQW 

:KR$P," 

ADMINISTRATOR FEATURES



$GPLQLVWUDWRU([WHUQDO/LVWHQ 

$GPLQLVWUDWRU5HPRWH$ODUP&DOOV 

1LJKW6HUYLFH 

3KRQHERRN 

7LPHDQG'DWH&KDQJH 

9LVXDOO\,PSDLUHG2SHUDWRU9,2 

USING THE APPLICATIONS



3HUVRQDO'LUHFWRU\ 

&RUSRUDWH'LUHFWRU\ 

&DOO/RJV 

6SHHG'LDOV 

%RRNPDUNV 

2QOLQH6HUYLFHV 

0LWHO1HWZRUNV,U'$0RGXOH 

6SHHFK5HFRJQLWLRQ 

LLL

USING VISUAL VOICE MAIL



$ERXWWKH9RLFH0DLOPDLQVFUHHQ 

6RUWLQJ0HVVDJHV 

3OD\LQJPHVVDJHV 

0DNLQJDQG5HSO\LQJWR0HVVDJHV 

5HFRUGLQJ0HPRV 

&UHDWLQJ'LVWULEXWLRQ/LVWV 

&KDQJLQJ\RXU*UHHWLQJV1DPHDQG3DVVFRGH 

FEATURE ACCESS CODES





ABOUT THE 5140 IP APPLIANCE

7KH0LWHO1HWZRUNV,3$SSOLDQFHLVDGLJLWDOWHOHSKRQHWKDWDOVRVHUYHVDVDJDWHZD\WR\RXU

FRPSDQ\QHWZRUNSURYLGLQJ\RXZLWKUHDOWLPHDFFHVVWRDSSOLFDWLRQVDQGVHUYLFHVVXFKDVZHE

EURZVLQJGLUHFWRU\PDQDJHPHQWDQGYLVXDOYRLFHPDLO

7KH,3$SSOLDQFHIHDWXUHVDIXOOGXSOH[VSHDNHUSKRQHWKDWDOORZV\RXWKHIUHHGRPWRZRUNDW

\RXUFRPSXWHUGXULQJFDOOVWKHVL[FRPPDQGNH\VDQGQLQHSURJUDPPDEOHTXLFNNH\VSURYLGH

FRQYHQLHQWDFFHVVWRIHDWXUHV3URJUDPPLQJWKHTXLFNNH\VLVVLPSOHWKDQNVWRWKHHDV\WRIROORZ

VFUHHQSURPSWV)RUHYHQHDVLHUSURJUDPPLQJXVHWKH'HVNWRS7RRODFRPSDQLRQDSSOLFDWLRQIRUWKH

,3$SSOLDQFHWKDWUXQVRQD3&



5140 IP Appliance Features

Tips for your Comfort and Safety

Don’t cradle the handset!

3URORQJHGXVHRIWKHKDQGVHWFDQOHDGWRQHFNVKRXOGHURUEDFNGLVFRPIRUWHVSHFLDOO\LI\RXFUDGOH

WKHKDQGVHWEHWZHHQ\RXUHDUDQGVKRXOGHU,I\RXXVH\RXUSKRQHDORW\RXPD\ILQGLWPRUH

FRPIRUWDEOHWRXVHDKHDGVHW6HHWKHVHFWLRQRQKHDGVHWXVDJHHOVHZKHUHLQWKLVJXLGHIRUPRUH

LQIRUPDWLRQ

Protect your hearing

<RXUSKRQHKDVDFRQWUROIRUDGMXVWLQJWKHYROXPHRIWKHKDQGVHWUHFHLYHU%HFDXVHFRQWLQXRXV

H[SRVXUHWRORXGVRXQGVFDQFRQWULEXWHWRKHDULQJORVVNHHSWKHYROXPHDWDPRGHUDWHOHYHO

Adjusting the viewing angle

7KHVWDQGEXLOWLQWR\RXU,3$SSOLDQFHWLOWVWRJLYH\RXDEHWWHUYLHZRIWKHNH\V

 'HSUHVVWKHEXWWRQRQWKHVWDQGDWWKHEDFNRIWKHVHW

 6OLGHWKHVWDQGLQRURXWWRDFKLHYHWKHGHVLUHGDQJOH

 5HOHDVHWKHEXWWRQ

Ringer Control

To adjust the Ringer Volume whilst 5140 IP Appliance is ringing:

3UHVVWKHYROXPHFRQWUROEXWWRQVORFDWHGDERYHWKHGLVSOD\

)HDWXUH )XQFWLRQ

5LQJLQJ,QGLFDWRU IODVKHVWRVLJQDODQLQFRPLQJFDOO

$XGLR'HYLFH&RQWUROV VZLWFKHVEHWZHHQKHDGVHWDQGKDQGVHWRSHUDWLRQPXWHVWKH

KDQGVIUHHPLFURSKRQHDQGDGMXVWVWKHVRXQGOHYHO

&RPPDQG.H\V LQYRNHVWKHFRPPDQGRUIXQFWLRQGHVFULEHGE\WKHDGMDFHQWODEHO7KH

FRPPDQGRUIXQFWLRQFKDQJHVDFFRUGLQJWRWKHVFUHHQ\RXDUHLQ

7HOHSKRQ\)HDWXUH.H\V HQDEOHVDQGGLVDEOHV+DQGVIUHHRSHUDWLRQSODFHVDQGUHWULHYHVFDOOVRQ

+ROG7KH6SHHFK5HFRJQLWLRQNH\GLDOVWKHDXWRPDWHGDWWHQGDQWRU

RWKHUVHUYLFHDVGHWHUPLQHGE\V\VWHPSURJUDPPLQJ

$SSOLFDWLRQ.H\V DFFHVVHVIXQFWLRQVVHUYLFHVDQGDSSOLFDWLRQVSURYLGHGRQWKH,3

$SSOLDQFH6HH8VLQJWKH$SSOLFDWLRQVIRUPRUHLQIRUPDWLRQ

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,QIUD5HG7UDQVFHLYHU/HQV OLQNVWKH,3$SSOLDQFHWRD3DOP+DQGKHOG3HUVRQDO'LJLWDO

$VVLVWDQW3'$HQDEOLQJXVHUVWRVSHHGGLDOFDOOVIURPWKHLU3DOP26

DGGUHVVERRNRUWRDFFHVVIHDWXUHVDQGWHOHSKRQHQXPEHUV

SURJUDPPHGRQWKHLURZQH[WHQVLRQ)RUPRUHLQIRUPDWLRQRQXVLQJ

WKH3'$UHIHUWRWKH0LWHO1HWZRUNV3'$DQG,U'$0RGXOHWHFKQLFDO

GRFXPHQWDWLRQ

'LVSOD\6FUHHQ SURYLGHVDODUJHKLJKUHVROXWLRQYLHZLQJDUHDIRUHDVHRIXVH

4XLFN.H\V LQYRNHWKHFRPPDQGRUIXQFWLRQLQGLFDWHGE\WKHDGMDFHQWODEHO7KH

ERWWRPTXLFNNH\LVDOZD\V\RXU3ULPH/LQHWKHUHPDLQLQJTXLFNNH\V

DUHSURJUDPPDEOH

1DYLJDWLRQ.H\V VFUROOVWKHGLVSOD\WRWKHQH[WRUSUHYLRXVSDJH7KHOHIWDUURZNH\

EDFNVSDFHVHUDVLQJDQ\FKDUDFWHUVWRWKHOHIW7KHULJKWDUURZNH\

LQVHUWVVSDFHV2.SHUIRUPVWKHGHIDXOWFRPPDQGRQDVHOHFWHGLWHP

'LDOSDG.H\V XVHGIRUGLDOOLQJZKHQLQSKRQHPRGHDQGWRHQWHUFKDUDFWHUVZKHQLQ

DSSOLFDWLRQPRGH

 



Handset, Headset and Speakerphone Volume

To adjust the volume of the active receiver:

3UHVVWKHYROXPHFRQWUROEXWWRQVORFDWHGDERYHWKHGLVSOD\

Display Contrast Control

To adjust the Display Contrast whilst the 5140 IP Appliance is idle:

3UHVVWKHYROXPHFRQWUROEXWWRQVORFDWHGDERYHWKHGLVSOD\

Quick Key Programming

<RXFDQSURJUDP\RXUTXLFNNH\VXVLQJWKH,3$SSOLDQFHRUWKH'HVNWRS7RRO7KH'HVNWRS7RRO

LVDFRP

DQLRQD

OLFDWLRQIRUWKH,3$

OLDQFHWKDWUXQVRQD3&,WDOORZV

RXWRODEHOWKH

XLFN

VWKDW

RX

UDPPHG7KHODEHOVD

HDURQWKHGLV

DQGFDQQRWEHDVVL

QHGIURPWKH,3

$SSOLDQFHLWVHOI

To display the feature that is currently programmed to a quick key:

 3UHVV6(77,1*6

 3UHVVDTXLFNNH\

 3UHVVDQRWKHUTXLFNNH\RU6(77,1*6WRH[LWWKH6HWWLQJVPHQX

To program a quick key from 5140 IP Appliance:

 3UHVV6(77,1*6

 3UHVVWKH1H[WFRPPDQGNH\XQWLO3(5621$/.(<6"LVGLVSOD\HG

 3UHVVWKH6HOHFWFRPPDQGNH\

 3UHVVWKHTXLFNNH\WREHSURJUDPPHG

,IWKHVHOHFWHGNH\DOUHDG\KDVDIHDWXUHSURJUDPPHGSUHVVWKH&OHDUFRPPDQGNH\WRGHOHWH

WKHIHDWXUHDQGWKHQSUHVV6HOHFWWRFRQWLQXHZLWKSURJUDPPLQJDQHZIHDWXUH

 3UHVVWKH&KDQJHFRPPDQGNH\

 3UHVVWKH1H[WFRPPDQGNH\WRVFUROOWKURXJKWKHOLVWRIDYDLODEOHIHDWXUHVXQWLOWKHGHVLUHG

IHDWXUHLVGLVSOD\HG

3UHVVWKH3UHYLRXVFRPPDQGNH\WRUHWXUQWRSUHYLRXVIHDWXUHV

 3UHVVWKH6HOHFWFRPPDQGNH\WRVHOHFWWKHIHDWXUH

,IDGGLWLRQDOLQIRUPDWLRQLVUHTXLUHGWKLVLVUHTXHVWHGQH[W

,IWKHLQIRUPDWLRQLVPDQGDWRU\\RXFDQQRWSURFHHGXQWLOWKLVLQIRUPDWLRQLVHQWHUHG

 3UHVV6(77,1*6WRFRPSOHWHWKHRSHUDWLRQRUSUHVVDQRWKHUTXLFNNH\DQGSURFHHGWRSURJUDP

DQRWKHUIHDWXUH

1RWHV

 8VHWKH'HVNWRS7RROWRDVVLJQODEHOVWRWKHTXLFNNH\V

 :KHQSURJUDPPLQJVSHHGGLDOQXPEHUV\RXFDQLQVHUWDSDXVHIRUGLDOWRQHLQWKHQXPEHUE\

SUHVVLQJ+ROGDWWKHD

ULDWH

RLQWWKLVLQVHUWVDIRXUVHFRQGGHOD

IRUH[DP

OH3

7KHV\VWHPGLDOVZDLWVIRXUVHFRQGVWKHQGLDOV,IUHTXLUHG\RXFDQLQVHUWPXOWLSOH

SDXVHV

Language Change

To change the language on the display:

 3UHVV6(77,1*6

 3UHVVWKH0RUHFRPPDQGNH\XQWLO/DQJXDJHDSSHDUV

 3UHVVWKH/DQJXDJHFRPPDQGNH\

 3UHVVWKHFRPPDQGNH\IRUWKHGHVLUHGODQJXDJH

 3UHVV6(77,1*6WRH[LWWKH6HWWLQJVPHQX



CALL BASICS

Make a Call

 ,IQHFHVVDU\SUHVV3+21(9,(:WRH[LWWKHFXUUHQWDSSOLFDWLRQ

3UHVVWKHTXLFNNH\DVVRFLDWHGZLWKWKHSDUW\\RXZDQWWRFDOO

'LDOWKHQXPEHUXVLQJWKHGLDOSDGNH\V

 &RQWLQXHWKHFDOOXVLQJWKHVSHDNHUSKRQHRUOLIWWKHKDQGVHW

Answer a Call

'RRQHRIWKHIROORZLQJ

/LIWWKHKDQGVHWRUSUHVV+$1'6)5((

7KHFXUUHQWDSSOLFDWLRQZLOOUHPDLQRSHQ

3UHVV3+21(9,(:WRH[LWWKHFXUUHQWDSSOLFDWLRQDQGWKHQOLIWWKHKDQGVHWRUSUHVV

+$1'6)5((

3UHVVLQJ3+21(9,(:ZLOODOORZ\RXWRVHHWKHFDOOHULQIRUPDWLRQ

End a Call

'RRQHRIWKHIROORZLQJ

7RHQGDKDQGVIUHHFDOOSUHVVWKH&DQFHOFRPPDQGNH\WZLFH

7RHQGDKDQGVHWFDOOUHSODFHWKHKDQGVHW

Hold

To place a call on Hold:

3UHVV+ROG

,IWKHFDOOSODFHGRQKROGKDVD'66%/)RU/,1(NH\LWVLFRQIODVKHVZLWKKHOGFDGHQFHDQG\RX

KHDUGLDOWRQH

,IWKHFDOOKDVQRDVVRFLDWHGNH\LWLVKHOGXQGHUWKH3ULPH/LQHFRPPDQGNH\<RXKHDUGLDO

WRQH

To retrieve a held call:

:KLOVW\RXUH[WHQVLRQLVLGOHSUHVVWKH3ULPH/LQHFRPPQDGNH\RULIWKHFDOOKDVDQDVVRFLDWHG

'66%/)RU/,1(NH\SUHVVWKLVNH\

<RXDUHUHFRQQHFWHGWRWKHKHOGSDUW\

To retrieve a call from Hold at another extension:

3UHVVWKHIODVKLQJ/,1(NH\





'LDODQGWKHQXPEHURIWKHH[WHQVLRQWKDWSODFHGWKHFDOORQ+ROG

Transfer

To Transfer an active call:

 3UHVV7UDQV&RQIFRPPDQGNH\

 'LDOWKHQXPEHURIWKHQH[WSDUW\

 'RRQHRIWKHIROORZLQJ

7RFRPSOHWHWKHWUDQVIHUKDQJXSRUSUHVVWKH&DQFHOFRPPDQGNH\

7RDQQRXQFHWKHWUDQVIHUZDLWIRUDQDQVZHUFRQVXOWDQGWKHQKDQJXS



ADVANCED FEATURES

Account Codes

$QDFFRXQWFRGHLVDVHULHVRIGLJLWVWKDW\RXDVVLJQWR\RXULQFRPLQJRURXWJRLQJFDOOVXVXDOO\IRU

ELOOLQJRUDFFRXQWLQJSXUSRVHV7KHFRGHLGHQWLILHVWKHDFFRXQWLQWKHFDOOUHFRUGVWKDW\RXUV\VWHP

JHQHUDWHV<RXFDQSURJUDPDQ$&&2817&2'(NH\ZLWKRUZLWKRXWVSHFLI\LQJDQDFFRXQWFRGH,I

\RXKDYHDQDFFRXQWFRGHWKDW\RXXVHRQDUHJXODUEDVLVLWPD\EHHDVLHUWRVWRUHWKHDFFRXQWFRGH

ZLWKWKH$&&2817&2'(NH\WKLVVDYHV\RXIURPKDYLQJWRGLDOWKHDFFRXQWFRGHHYHU\WLPH\RX

ZDQWWRDVVLJQLWWRDFDOO

$FFRXQWFRGHVDUHWKUHHGLJLWVLQOHQJWKDQGLQWKHUDQJH

1RWH&RQWDFW\RXU$GPLQLVWUDWRUIRUDOLVWRIDFFRXQWFRGHV

PROGRAMMING

3URJUDPDQ$&&2817&2'(NH\DQG(;&/86,9(+2/'NH\DVGHVFULEHGXQGHU4XLFN.H\

3URJUDPPLQJ

1RWH$Q$&&2817&2'(NH\FDQEHSURJUDPPHGZLWKRXWLQFOXGLQJDVSHFLILFDFFRXQWFRGH

Allocating an Account Code to an Outgoing Call

If you have an ACCOUNT CODE key programmed with a specific account code:

 3UHVVWKH$&&2817&2'(NH\

 $FFHVVDOLQHDQGGLDOWKHH[WHUQDOQXPEHU

If you have an ACCOUNT CODE key without a specific account code programmed:

 3UHVVWKH$&&2817&2'(NH\

 'LDOWKHUHTXLUHG$FFRXQW&RGH

 $FFHVVDOLQHDQGGLDOWKHH[WHUQDOQXPEHU

If you do not have an ACCOUNT CODE key programmed:

 'LDOWKH$FFRXQW&RGHIHDWXUHDFFHVVFRGH

 'LDOWKHUHTXLUHG$FFRXQW&RGH

 $FFHVVDOLQHDQGGLDOWKHH[WHUQDOQXPEHU



Allocating an Account Code to a Call in Progress

,I\RXZLVKWRFKDQJHWKHDFFRXQWFRGHDVVRFLDWHGZLWKDQLQFRPLQJRURXWJRLQJFDOOSHUKDSVDFDOO

KDVEHHQWUDQVIHUUHGWR\RXIURPDGHSDUWPHQWZLWKDGLIIHUHQWDFFRXQWFRGH\RXPD\DVVLJQD

GLIIHUHQWDFFRXQWFRGHZKLOVWFRQQHFWHGWRWKHFDOO,QWKLVZD\QXPHURXVDFFRXQWFRGHVFDQEH

DVVRFLDWHGZLWKRQHFDOO

If you have an ACCOUNT CODE key programmed with a specific account code:

 :KLOVWLQFRQYHUVDWLRQZLWKDQRWKHUSDUW\SUHVVWKH(;&/86,9(+2/'NH\

 3UHVVWKH$&&2817&2'(NH\

 3UHVVWKH(;&/86,9(+2/'NH\DJDLQ

7KHFDOOHULVUHFRQQHFWHGDQGWKHFDOODVVLJQHGZLWKWKHQHZDFFRXQWFRGH

If you have an ACCOUNT CODE key without a specific account code programmed:

 :KLOVWLQFRQYHUVDWLRQZLWKDQRWKHUSDUW\SUHVVWKH(;&/86,9(+2/'NH\

 3UHVVWKH$&&2817&2'(NH\

 'LDOWKHUHTXLUHGDFFRXQWFRGH

 3UHVVWKH(;&/86,9(+2/'NH\DJDLQ

7KHFDOOHULVUHFRQQHFWHGDQGWKHFDOODVVLJQHGZLWKWKHQHZDFFRXQWFRGH

If you do not have an ACCOUNT CODE key programmed:

 :KLOVWLQFRQYHUVDWLRQZLWKDQRWKHUSDUW\SUHVVWKH(;&/86,9(+2/'NH\

 'LDOWKH$FFRXQW&RGHIHDWXUHDFFHVVFRGH

 'LDOWKHUHTXLUHGDFFRXQWFRGH

 3UHVVWKH(;&/86,9(+2/'NH\DJDLQ

7KHFDOOHULVUHFRQQHFWHGDQGWKHFDOODVVLJQHGZLWKWKHQHZDFFRXQWFRGH

Alarm Calls

<RXFDQVHWXSDQDODUPZDNHXSRUUHPLQGHUFDOOWRULQJDW\RXUH[WHQVLRQDWDVSHFLILHGWLPH<RX

PXVWDQVZHUDULQJLQJDODUPFDOOEHIRUH\RXFDQFRQWLQXHZLWKDQ\RWKHURSHUDWLRQDW\RXUH[WHQVLRQ

:KHQ\RXUHFHLYHDQDODUPFDOO\RXUH[WHQVLRQULQJVIRUXSWRVHFRQGVGHIDXOWRUXQWLO\RX

DQVZHUWKHFDOO,I\RXGRQRWDQVZHUWKHFDOOZLWKLQWKLVWLPHSHULRG\RXUH[WHQVLRQULQJVDJDLQHYHU\

PLQXWHVGHIDXOWWKLVSURFHVVLVUHSHDWHGXSWRDPD[LPXPRIWHQWLPHVRUXQWLO\RXDQVZHU\RXU

DODUPFDOO

1RWHV

 $QDODUPFDOOLVQRWUHSHDWHGRQVXFFHVVLYHGD\VZKLFKPHDQVWKDW\RXPXVWVHWXSWKHDODUP

FDOOGDLO\

 <RXFDQUHTXHVW\RXU$GPLQLVWUDWRUWRVHWXSDQDODUPFDOOIRU\RXDVGHVFULEHGXQGHU

$GPLQLVWUDWRU5HPRWH$ODUP&DOOV

OPERATION

To set up an Alarm Call from your extension:

 'LDOWKH$ODUP&DOOIHDWXUHDFFHVVFRGH

 'LDOWKHWLPHXVLQJWKHKRXUFORFN

<RXKHDUGLDOWRQHLQGLFDWLQJWKDWWKHDODUPLVVHW

To cancel an Alarm Call:

'LDOWKH$ODUP&DOO&DQFHOIHDWXUHDFFHVVFRGH



Answer External Call

,I\RXZDQWWRDQVZHUH[WHUQDOFDOOVLQWKHRUGHUWKDWWKH\DUULYHDW\RXUH[WHQVLRQ\RXQHHGWR

SURJUDPDQ$16:(5(;7(51$/NH\

PROGRAMMING

3URJUDPWKH$16:(5(;7(51$/NH\DVGHVFULEHGXQGHU4XLFN.H\3URJUDPPLQJ

OPERATION

To answer external calls:

3UHVVWKHIODVKLQJ$16:(5(;7(51$/NH\

7KH$16:(5(;7(51$/NH\FRQWLQXHVWRIODVKXQWLODOOWKHLQFRPLQJH[WHUQDOFDOOVKDYHEHHQ

DQVZHUHG

Answer Next Call

7KLVIHDWXUHLVVLPLODUWR$QVZHU([WHUQDO&DOOH[FHSWWKDWLWDSSOLHVWR$//LQFRPLQJLQWHUQDODQG

H[WHUQDOFDOOV$QVZHU1H[W&DOODOORZV\RXWRDQVZHUDOOFDOOVLQWKHRUGHUWKDWWKH\DUULYHDW\RXU

H[WHQVLRQZLWKH[WHUQDOFDOOVUHFHLYLQJSULRULW\RYHULQWHUQDOFDOOV

1RWH<RXFDQRQO\DQVZHULQFRPLQJLQWHUQDOFDOOVXVLQJWKLVIHDWXUHLIWKHFDOOLQJH[WHQVLRQQXPEHULV

LQ\RXUH[WHQVLRQJURXS&RQWDFW\RXU$GPLQLVWUDWRUIRUDOLVWRIH[WHQVLRQVLQ\RXUH[WHQVLRQJURXS

PROGRAMMING

3URJUDPWKH$16:(51(;7&$//NH\DVGHVFULEHGXQGHU4XLFN.H\3URJUDPPLQJ

OPERATION

To answer internal and external calls in the order that they are presented at your extension:

3UHVVWKHIODVKLQJ$16:(51(;7&$//NH\

7KH$16:(51(;7&$//NH\FRQWLQXHVWRIODVKXQWLODOOLQFRPLQJFDOOVKDYHEHHQDQVZHUHG



Auto Answer

7KLVIHDWXUHZKHQDFWLYDWHGHQDEOHVLQWHUQDOFDOOVSUHVHQWHGDW\RXUH[WHQVLRQWREHDQVZHUHG

DXWRPDWLFDOO\WKDWLV\RXDUHFRQQHFWHGWRWKHFDOOHUZLWKRXW\RXUH[WHQVLRQULQJLQJ&DOOVSUHVHQWHG

DW\RXUH[WHQVLRQDUHDQQRXQFHGE\DVLQJOHEXUVWRIULQJLQJWKHQWKHPLFURSKRQHDQGORXGVSHDNHU

DUHDFWLYDWHGDQGWKHFDOOLVDQVZHUHGDXWRPDWLFDOO\<RXFDQFRQWLQXHWKHFDOOKDQGVIUHHRUXVHWKH

KDQGVHW

<RXFDQDXWRPDWLFDOO\DQVZHUFDOOVIURPDVSHFLILFH[WHQVLRQRUIURPDOOH[WHQVLRQVRQWKHV\VWHP

5HIHUWR+DQGVIUHH2SHUDWLRQIRULQIRUPDWLRQRQXVLQJ\RXUH[WHQVLRQKDQGVIUHH

1RWHV

 $XWR$QVZHUFDQRQO\EHHQDEOHGWRDQVZHULQFRPLQJLQWHUQDOFDOOV

 <RXVKRXOGGHDFWLYDWH$XWRPDWLF$QVZHUZKHQ\RXOHDYH\RXUGHVN

PROGRAMMING

3URJUDPDQ$XWR$QVZHUNH\DVGHVFULEHGXQGHU4XLFN.H\3URJUDPPLQJ

OPERATION

To activate/deactivate Auto Answer:

3UHVVWKH$XWR$QVZHUNH\

$XWR$QVZHUGLVSOD\VRQWKHVFUHHQZKHQWKHIHDWXUHLVDFWLYH



Automatic Hold

:KLOVWLQFRQYHUVDWLRQZLWKDQRWKHUSDUW\WKLVIHDWXUHDOORZV\RXWRPDNHRUUHFHLYHDFDOOZLWKRXW

ILUVWSODFLQJWKHFXUUHQWFDOORQKROG

1RWH$XWRPDWLF+ROGFDQDOVREHXVHGWRPDNHDIDVWWUDQVIHUWKDWLVZKLOVWRQDFDOOSODFH

DQRWKHUWRDQH[WHQVLRQDQGWKHQWUDQVIHUWKHILUVWFDOOWRLWE\KDQJLQJXS)RUPRUHLQIRUPDWLRQRQ

WUDQVIHUULQJFDOOVUHIHUWR&DOO7UDQVIHU

OPERATION

Outgoing Calls

To place the current call on Automatic Hold and make another call:

:KLOVWLQFRQYHUVDWLRQZLWKDQHVWDEOLVKHGFDOOPDNHDQRWKHUFDOO

7KHFDOOHUSODFHGRQKROGKHDUVVLOHQFHWRQHRUPXVLFRQKROG

<RXKHDUGLDOWRQH

To return to the call placed on hold:

3UHVVWKH&DQFHONH\

To transfer the held party to the newly-called party:

:KLOVWLQFRQYHUVDWLRQZLWKWKHQHZO\FDOOHGSDUW\UHSODFH\RXUKDQGVHWRUSUHVV6SHDNHU

Incoming Calls

To place the current call on Automatic Hold and answer an incoming call:

 :KLOVWLQFRQYHUVDWLRQZLWKDQHVWDEOLVKHGFDOOSUHVVWKHIODVKLQJNH\ZKLFKLVLQGLFDWLQJWKH

LQFRPLQJFDOO

 +DQGOHWKHQHZFDOODVXVXDO

To return to the held call:

:KLOVW\RXUH[WHQVLRQLVLGOHSUHVVWKH3ULPH/LQHNH\RULIWKHFDOOKDVDQDVVRFLDWHG'66%/)

RU/,1(NH\SUHVVWKLVNH\



Broker’s Call (Shuttle)

7KLVIHDWXUHHQDEOHV\RXWRSODFHDFDOORQKROGGLDODQRWKHUQXPEHUWDONWRWKHVHFRQGSDUW\DQG

WKHQDOWHUQDWHEHWZHHQWKHWZRSDUWLHVE\SUHVVLQJWKH6:$3NH

7KLVIHDWXUHDOORZV

RXWRV

HDNWR

ERWKWKHILUVWDQGVHFRQGSDUWLHVLQFRQILGHQFHDWQRWLPHGXULQJWKHXVHRIWKLVIHDWXUHFDQWKHWZR

SDUWLHVFRQYHUVHWRJHWKHU

1RWH<RXFDQDOWHUQDWHEHWZHHQWKHWZRSDUWLHVDQ\QXPEHURIWLPHV

PROGRAMMING

3URJUDPD6:$3NH\DQG(;&/86,9(+2/'NH\DVGHVFULEHGXQGHU4XLFN.H\3URJUDPPLQJ

OPERATION

1RWH<RXPXVWKDYHDSUHSURJUDPPHG6:$3NH\DQG(;&/86,9(+2/'NH\VHWXSRQ\RXU

H[WHQVLRQWRXVHWKLVIHDWXUH

Whilst in conversation with an established external call:

 'LDOWKHQXPEHURIWKHSDUW\WKDW\RXZLVKWRFRQVXOW

 7DONWRWKHVHFRQGSDUW\

 5HWXUQWRWKHKHOGFDOOE\SUHVVLQJWKH6:$3NH\

7KHVHFRQGSDUW\LVSODFHGRQKROG

 3UHVVWKH6:$3NH\WRDOWHUQDWHEHWZHHQWKHWZRSDUWLHV

Call Park

7KLVIHDWXUHDOORZV\RXWRDQVZHUDQH[WHUQDOFDOODQGSODFHLWLQDW\SHRIKROGZKLFKHQDEOHVDQ\RQH

RQWKHV\VWHPWRUHWULHYHLW<RXLQIRUPDQRWKHUH[WHQVLRQXVHUWKDWDFDOOLVZDLWLQJWREHDQVZHUHG

RQDVSHFLILFOLQHXVLQJWKH([WHQVLRQ3DJLQJIHDWXUH7KHH[WHQVLRQXVHUSLFNVXSWKHFDOOE\GLDOOLQJ

WKH&DOO3DUN3LFNXSIHDWXUHDFFHVVFRGHIROORZHGE\WKHVSHFLILHGOLQHQXPEHU

5HIHUWR&DOO3DUN3LFNXSIRUPRUHLQIRUPDWLRQRQUHWULHYLQJDSDUNHGFDOODQGWR([WHQVLRQ3DJLQJIRU

LQIRUPDWLRQRQEURDGFDVWLQJWRRWKHUH[WHQVLRQXVHUV

PROGRAMMING

3URJUDPWKH3$5.NH\DVGHVFULEHGXQGHU4XLFN.H\3URJUDPPLQJ

OPERATION

To park an incoming external call:

 $IWHUDQVZHULQJWKHFDOOSUHVVWKH3$5.NH\

$PHVVDJHVLPLODUWRWKHIROORZLQJLVGLVSOD\HG/,1([[+(/':KHUH[[LVWKHOLQHQXPEHUWKH

FDOOHULVKHOGRQ

 3UHVVWKH(;7(16,213$*,1*NH\WRDQQRXQFHWKHFDOO

To retrieve an unanswered parked call:

,ISURJUDPPHGSUHVVWKH/,1(NH\DVVRFLDWHGZLWKWKHIODKVLQJLFRQ

<RXDUHFRQQHFWHGWRWKHSDUNHGFDOO

Alternatively:

 'LDOWKH&DOO3DUN3LFNXSIHDWXUHDFFHVVFRGH

 'LDOWKHWZRGLJLWOLQHQXPEHUIRUH[DPSOH

<RXDUHQRZFRQQHFWHGWRWKHSDUNHGFDOO



Call Park Pick-up

7KLVIHDWXUHDOORZV\RXWRSLFNXSDQH[WHUQDOFDOOKHOGRQDVSHFLILFOLQHE\DQRWKHUH[WHQVLRQXVHUE\

GLDOOLQJWKH&DOO3DUN3LFNXSIHDWXUHDFFHVVFRGHIROORZHGE\WKHOLQHQXPEHU

$QH[WHQVLRQXVHUEURDGFDVWVDPHVVDJHLQIRUPLQJ\RXWKDW\RXKDYHDFDOOZDLWLQJWREHDQVZHUHG

DQGRQZKLFKOLQHWKHFDOOLVKHOG7RUHWULHYHWKHFDOO\RXGLDOWKH&DOO3DUNIHDWXUHDFFHVVFRGH

IROORZHGE\WKHOLQHQXPEHURQZKLFKWKHFDOOLVZDLWLQJ)RUPRUHLQIRUPDWLRQRQSDUNLQJDFDOOUHIHU

WR&DOO3DUN

1RWH<RXU$GPLQLVWUDWRUFDQVHWXSWKHV\VWHPVRWKDWDVLQJOHGLJLWFDQEHXVHGWRSLFNXSWKHFDOO

LQVWHDGRIXVLQJWKHWKUHHGLJLWDFFHVVFRGH&RQWDFW\RXU$GPLQLVWUDWRUIRUDOLVWRIVLQJOHGLJLWDFFHVV

FRGHV

OPERATION

On receiving a broadcast message of a call waiting to be answered on a specific line for you:

 'LDOWKH&DOO3DUN3LFNXSIHDWXUHDFFHVVFRGH

 'LDOWKHOLQHQXPEHURUSUHVVWKH/,1(NH\DVVRFLDWHGZLWKWKHIODVKLQJLFRQ

<RXDUHQRZFRQQHFWHGWRWKHFDOOHU

1RWH5HIHUWR6\VWHP+ROGIRUGHWDLOHGLQIRUPDWLRQRQSLFNLQJXSFDOOVLQWKLVZD\



Call Status Information

<RXUGLVSOD\SURYLGHVLQIRUPDWLRQDERXWWKHVWDWXVRI\RXUH[WHQVLRQDQGRIWKHFXUUHQWFDOO



1RWH:KHUHV\VWHPVDUHVHWXSZLWKVL[GLJLWH[WHQVLRQRUH[WHQVLRQJURXSQXPEHULQJVKRUWHQHG

PHVVDJHVDUHGLVSOD\HG

.H\6WDWXV ([SODQDWLRQ

$/$50&$//5,1*,1* $QDODUPFDOOLVULQJLQJDW\RXUH[WHQVLRQ

$/$50&$//$16:(5(' <RXKDYHDQVZHUHGDQDODUPFDOO

%&$67)520(;7[[[[ <RXDUHUHFHLYLQJDEURDGFDVWPHVVDJHIURPWKHGLVSOD\HGH[WHQVLRQ

%52$'&$67$// <RXDUHEURDGFDVWLQJDPHVVDJHWRDOOH[WHQVLRQVRQWKHV\VWHP

%52$'&$67*5283[[ <RXDUHEURDGFDVWLQJDPHVVDJHWRDVSHFLILFH[WHQVLRQJURXS

'2127',6785% 'R1RW'LVWXUELVFXUUHQWO\DFWLYHDW\RXUH[WHQVLRQ

&217$&7,167$//(5 7KHLQFRPLQJFDOOLVRQDOLQHZKLFKGRHVQRWKDYHDOLQHQXPEHU

DOORFDWHG

(;7[[[[$16:(5(' 7KHFDOOHGH[WHQVLRQKDVDQVZHUHG

(;7[[[[%86< 7KHFDOOHGH[WHQVLRQLVEXV\

(;7[[[[&$//,1* 7KHGLVSOD\HGH[WHQVLRQLVULQJLQJ\RXUH[WHQVLRQ

(;7[[[['1' 7KHFDOOHGSDUW\KDV'R1RW'LVWXUEDFWLYDWHG

(;7[[[[',9(57(' 7KHFDOOHGH[WHQVLRQLVFXUUHQWO\GLYHUWLQJLQFRPLQJFDOOV

(;7[[[[+(/' 7KHVSHFLILHGH[WHQVLRQLVRQKROGDW\RXUH[WHQVLRQ

(;7[[[[5,1*%$&. 7KHFDOOWKDW\RXWUDQVIHUUHGWRDVSHFLILFH[WHQVLRQKDVUHWXUQHGWR

\RXUH[WHQVLRQEHFDXVHWKHFDOOHGH[WHQVLRQGLGQRWDQVZHU

(;7[[[[5,1*,1* 7KHH[WHQVLRQQXPEHU\RXGLDOHGLVULQJLQJ

(;7[[[[63($.,1* <RXDUHFXUUHQWO\VSHDNLQJWRWKHGLVSOD\HGH[WHQVLRQ

*5283[[5,1*,1* 7KHH[WHQVLRQJURXSQXPEHU\RXGLDOHGLVULQJLQJ

/,1([[$16:(5(' <RXKDYHDQVZHUHGDFDOORQWKHVSHFLILHGOLQH

/[[5(9(;7[[[[ 7KHFDOORQOLQHQXPEHU;;KDVUHYHUWHGIURPWKHGLVSOD\HGH[WHQVLRQ

/[[5(;7*53[[ 7KHFDOORQOLQHQXPEHU;;KDVUHYHUWHGIURPWKHGLVSOD\HGH[WHQVLRQ

JURXS

/,1([[+(/' <RXKDYHSODFHGDQH[WHUQDOFDOORQKROG

/,1([[5(9(57(' $QH[WHUQDOFDOOKDVUHYHUWHGWRWKHRULJLQDWLQJH[WHQVLRQ

/,1([[5,1*,1* <RXKDYHDQLQFRPLQJFDOORQWKHVSHFLILHGOLQH

/,67(1(;7[[[[ <RXDUHFXUUHQWO\UHFHLYLQJDEURDGFDVWPHVVDJHIURPWKHGLVSOD\HG

H[WHQVLRQ

0(66$*(:$,7,1* <RXKDYHDPHVVDJHZDLWLQJWREHDQVZHUHGDW\RXUH[WHQVLRQ

1,*+76(59,&([ 7KHVSHFLILHG1LJKW6HUYLFHLVDFWLYH

5,1*(5212)) <RXUH[WHQVLRQVULQJHULVVZLWFKHGRII

63($.(;7[[[[ <RXDUHEURDGFDVWLQJDPHVVDJHWRWKHGLVSOD\HGH[WHQVLRQ

7+,6,6(;7[[[[ 'LVSOD\V\RXUH[WHQVLRQQXPEHU

7+5((3$57< <RXDUHFXUUHQWO\LQYROYHGLQDWKUHHSDUW\FRQIHUHQFHFDOO

;;&$//6:$,7,1* 7KHQXPEHURIFDOOVZDLWLQJWREHDQVZHUHGDW\RXUH[WHQVLRQ



Call Store

7KLVIHDWXUHDOORZV\RXWRSODFHDFDOORQKROGXQGHUDNH\DQGOHDYHLWRQKROGIRUDOHQJWKRIWLPH

GHWHUPLQHGE\V\VWHPSURJUDPPLQJ<RXFDQSURJUDPDQ\QXPEHURI6725(NH\VRQ\RXUH[WHQVLRQ

1RWHV$VWRUHGFDOOFDQQRWEHSLFNHGE\DQRWKHUH[WHQVLRQXVHUDQG\RXFDQQRWWUDQVIHUWKHVWRUHG

FDOOWRDQRWKHUH[WHQVLRQ

PROGRAMMING

3URJUDP6725(NH\VDVGHVFULEHGXQGHU4XLFN.H\3URJUDPPLQJ

1RWH:KHQUHTXHVWHGGLDOWKH6725(NH\VQXPEHULQWZRGLJLWIRUPDWIRUH[DPSOH

OPERATION

To store a call whilst in conversation with another party:

3UHVVD6725(NH\

7KHIROORZLQJPHVVDJHLVGLVSOD\HG/,1([[6725('DQG\RXKHDUGLDOWRQH

To retrieve a call:

3UHVVWKH6725(NH\DVVRFLDWHGZLWKWKHIODVKLQJLFRQ



Calls For

7KLVIHDWXUHLGHQWLILHVWKHH[WHQVLRQQXPEHURIDXVHUZKRKDVGLYHUWHGFDOOVWR\RXUH[WHQVLRQ:KHQ

DGLYHUWHGFDOOLVSUHVHQWHGDW\RXUH[WHQVLRQWKHLFRQDVVRFLDWHGZLWKWKH&$//6)25NH\IODVKHV

DQG\RXUVFUHHQWHPSRUDULO\GLVSOD\VZKRWKHFDOOZDVRULJLQDOO\LQWHQGHGIRU3UHVVWKH&$//6)25

NH\WRDQVZHUWKHFDOOZLWKWKHDSSURSULDWHJUHHWLQJ,IDQXPEHURIH[WHQVLRQXVHUVUHJXODUO\GLYHUW

WKHLUFDOOVWR\RX\RXFDQVHWXSD&$//6)25NH\IRUHDFKH[WHQVLRQ

,I\RXUH[WHQVLRQLVVHWXSIRU0DQDJHU6HFUHWDU\RSHUDWLRQDQG\RXKDYHD&$//6)25NH\

SURJUDPPHGWKHLFRQDVVRFLDWHGZLWKWKHNH\LQGLFDWHVZKHQWKH0DQDJHU6HFUHWDU\LVDEVHQW,I

\RXUH[WHQVLRQLVVHWXSDVD6HFUHWDU\H[WHQVLRQLQYROYHGLQRQHWRRQH0DQDJHU6HFUHWDU\

RSHUDWLRQDQG\RXKDYHD&$//6)25NH\SURJUDPPHGIRU\RXU0DQDJHU\RXFDQSUHVVWKLVNH\WR

VZLWFKWKH0DQDJHUVH[WHQVLRQEHWZHHQWKHDEVHQWRUSUHVHQWVWDWH5HIHUWR0DQDJHU6HFUHWDU\

2SHUDWLRQIRUPRUHLQIRUPDWLRQ

1RWH7KH&$//6)25NH\VKRXOGEHODEHOOHGZLWKWKHQDPHRUQXPEHURIWKHGLYHUWLQJH[WHQVLRQ

PROGRAMMING

3URJUDPD&$//6)25NH\DQG$%6(1735(6(17NH\DVGHVFULEHGXQGHU4XLFN.H\3URJUDPPLQJ

 3UHVV6(77,1*6

 3UHVVWKH1RFRPPDQGNH\UHSHDWHGO\XQWLO3(5621$/.(<6"LVGLVSOD\HG

 3UHVVWKH<HVFRPPDQGNH\

 3UHVVWKHNH\WREHSURJUDPPHG

 3UHVVWKH&KDQJHFRPPDQGNH\

 3UHVVWKH1RFRPPDQGNH\UHSHDWHGO\WRVFUROOGRZQWKHOLVWRIDYDLODEOHIHDWXUHVXQWLO&$//

',9(57"LVGLVSOD\HG

 3UHVVWKH<HVFRPPDQGNH\WRVHOHFWWKLVRSWLRQ

 3UHVVWKH1RFRPPDQGNH\UHSHDWHGO\XQWLO&$//6)25LVGLVSOD\HG

 3UHVVWKH<HVFRPPDQGNH\DWWKH&$//6)25SURPSW



 'LDOWKHH[WHQVLRQQXPEHURIWKHGLYHUWLQJH[WHQVLRQDWWKH)25SURPSWIROORZHGE\WKH6DYH

FRPPDQGNH\

3URJUDPDQ$%6(1735(6(17NH\DVGHVFULEHGXQGHU3URJUDPPLQJD3HUVRQDO.H\

OPERATION

To answer a call diverted from another extension:

3UHVVWKHIODVKLQJ&$//6)25NH\



Directed Call Pick-up

7KLVIHDWXUHDOORZV\RXWRSLFNXSDFDOOZKLFKLVULQJLQJDWDQRWKHUH[WHQVLRQZKLFKLVQRWLQ\RXUSLFN



URX

,IWKHUHLVPRUHWKDQRQHFDOOULQ

DWDQH[WHQVLRQZKHQ

RXDFWLYDWHWKLVIHDWXUHWKHFDOO

ZLWKWKHKLJKHVWSULRULW\LVDQVZHUHGWKDWLVDQH[WHUQDOFDOOZLOODOZD\VEHDQVZHUHGEHIRUHDQ

LQWHUQDORUUHYHUWHGFDOO

1RWH<RXU$GPLQLVWUDWRUFDQVHWXSWKHV\VWHPVRWKDWDVLQJOHGLJLWFDQEHXVHGWRSLFNXSWKHFDOO

LQVWHDGRIXVLQJWKHWKUHHGLJLWDFFHVVFRGH

&RQWDFW\RXU$GPLQLVWUDWRUIRUDOLVWRIVLQJOHGLJLWDFFHVVFRGHV

OPERATION

To answer a call that is ringing at another extension:

'RRQHRIWKHIROORZLQJ

,ISURJUDPPHGSUHVVWKHIODVKLQJ'66%/)NH\

'LDOWKH'LUHFWHG&DOO3LFNXSIHDWXUHDFFHVVFRGHIROORZHGE\WKHULQJLQJH[WHQVLRQV

QXPEHU

'LDOWKHVLQJOHGLJLW'LUHFWHG&DOO3LFNXSDFFHVVFRGHIROORZHGE\WKHULQJLQJH[WHQVLRQVQXPEHU

Mitel 5140 User manual

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