Mitel 5005 User manual

Mitel
Brand
Mitel
Model
5005
Category
Telephones
Type
User manual

Mitel 5005

Below you will find brief product information for the Mitel 5005.

The Mitel 5005 IP Phone is a business-class phone that offers a wide range of features and capabilities. These features include:

Basic Call Handling:

  • Making and answering calls
  • Redialing
  • Call forwarding
  • Call transfer
  • Conferencing
  • Hold and resume
  • Do not disturb

Advanced Call Handling:

  • Call park and retrieve
  • Call pickup
  • Call screening
  • Call logging
  • Voicemail access

Customizable Features:

  • Programmable feature keys
  • Adjustable ringer and handset volume
  • Adjustable display contrast

Mitel 5005

Below you will find brief product information for the Mitel 5005.

The Mitel 5005 IP Phone is a business-class phone that offers a wide range of features and capabilities. These features include:

Basic Call Handling:

  • Making and answering calls
  • Redialing
  • Call forwarding
  • Call transfer
  • Conferencing
  • Hold and resume
  • Do not disturb

Advanced Call Handling:

  • Call park and retrieve
  • Call pickup
  • Call screening
  • Call logging
  • Voicemail access

Customizable Features:

  • Programmable feature keys
  • Adjustable ringer and handset volume
  • Adjustable display contrast
USER GUIDE
M I T E L N E T W O R K SM I T E L N E T W O R K S
IP Phone
5005
NOTICE
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Contents
ABOUT THE 5005 IP PHONE
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USING YOUR PHONE
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MAKING AND ANSWERING CALLS
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CALL HANDLING
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USING OTHER FEATURES
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FEATURE ACCESS CODES
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ABOUT THE 5005 IP PHONE
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Telephone Status Indicators
Line Keys
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To make a call using a line other than the primary one assigned to the set:
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Tips for Your Comfort and Safety
Don’t cradle the handset!
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Protect your hearing
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USING YOUR PHONE
Adjusting the ringer volume
To adjust the Ringer Volume while the set is ringing:
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Adjusting the handset receiver volume
To adjust the Handset Receiver Volume when you are using the handset:
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Adjusting display contrast
To adjust the contrast level of the display screen while the phone is not in use::
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Programming the Feature Keys
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Desktop Stand
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
MAKING AND ANSWERING CALLS
Making a Call
To make a call using the handset:
 /LIWWKHKDQGVHW
 'LDOWKHQXPEHU
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\RXGLDOWKHQXPEHU
To make a call using a Speed Call key:
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Answering a Call
To answer a call:
/LIWWKHKDQGVHW
Redial
To redial the last number that you manually dialed:
 /LIWWKHKDQGVHW
 3UHVV5(',$/
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Redial - Saved Number
To save the last number that you manually dialed:
 /LIWKDQGVHW
 'LDO
To Redial a saved number:
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Auto-Answer
$XWR$QVZHUOHWV\RXDQVZHUFDOOVZLWKRXWOLIWLQJWKHKDQGVHW:KHQDFDOODUULYHV\RXKHDUDVKRUW
ULQJIROORZHGE\WKHFDOOHUVYRLFH
To enable or disable Auto-Answer:
3UHVVWKHSURJUDPPDEOHNH\DVVLJQHGWRWKH$XWR$QVZHUIHDWXUH
To answer a call while on Auto-Answer:
/LIWWKHKDQGVHW
Speed Call
<RXPD\XVH6SHHG&DOONH\VWRPDNHDFDOORUWRVHQGDVWULQJRIGLJLWVGXULQJDFDOOSUHVVD6SHHG
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To dial a stored Speed Call number:
 /LIWWKHKDQGVHW
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To use a stored Speed Call number during a call:
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CALL HANDLING
Cancel
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D7UDQVIHU

Hold
To place a call on Hold:
3UHVV+2/'DQGUHSODFHWKHKDQGVHWLQWKHFUDGOH
To retrieve a call from Hold:
 /LIWWKHKDQGVHW
 3UHVVWKH/,1(NH\WRUHWULHYHWKHFDOO
1RWH$FDOO
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ODFHGRQKROGLQWKLVPDQQHULVKHOGXQGHUWKH
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ULPDU
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OLQHDVVL
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QHGWRWKHVHW7KLVW
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H
RIKROGLVD6\VWHP+ROGDVDQ\RWKHUH[WHQVLRQFDQSLFNXSWKLVKHOGFDOOLIWKH\KDYHD'66%/)
NH\SURJUDPPHGIRUWKHLQLWLDOKROGLQJH[WHQVLRQ
Call Transfer
To Transfer an active call:
 3UHVV75$16&21)
 'LDOWKHQXPEHURIWKHWKLUGSDUW\
 'RRQHRIWKHIROORZLQJ
7RFRPSOHWHWKH7UDQVIHUKDQJXS
7RDQQRXQFHWKH7UDQVIHUZDLWIRUDQDQVZHUFRQVXOWDQGKDQJXS
7RUHWULHYHWKHFDOOSUHVVWKHVZLWFKKRRNDQGGLDO
To cancel a Transfer before the third party has been connected:
3UHVVWKH&$1&(/NH\WREHUHFRQQHFWHGWRWKHRULJLQDOFDOO
Conference Calls
To form a Conference when a two-party call is already in place, or to add another party to an existing Conference:
 3UHVV75$16&21)
 'LDOWKHQXPEHURIWKHQH[WSDUW\
 :DLWIRUDQDQVZHU
 3UHVV75$16&21)
To leave a Conference:
+DQJXS
Swap
6ZDSDOORZV\RXWRDOWHUQDWHEHWZHHQWZRFDOOVE\SUHVVLQJDNH\(DFKFDOOLVNHSWSULYDWHDVQHLWKHU
SHUVRQFDQRYHUKHDU\RXUFRQYHUVDWLRQZLWKWKHRWKHU
To use the Swap feature to alternate between calls:
 0DNHRUDQVZHUDFDOOFRQVXOWDQGWKHQSUHVVWKH6:$3NH\WRSODFHWKDWFDOORQKROG
 :KLOHWKHILUVWFDOOLVRQKROGPDNHRUDQVZHUDVHFRQGFDOO
 3UHVVWKHSURJUDPPDEOHNH\DVVLJQHGWRWKH6:$3IHDWXUHWRDOWHUQDWHEDFNDQGIRUWKEHWZHHQ
WKHWZRFDOOV
 3UHVV
1RWH7KLVIHDWXUHPD\RQO\EHDYDLODEOHRQWKLVVHWSURYLGHGWKDW([FOXVLYH+ROGKDVDOUHDG\EHHQ
DFWLYDWHG&RQVXOW\RXU6\VWHP$GPLQLVWUDWRUIRUPRUHLQIRUPDWLRQ

Messaging/Call Me Back
,IWKHPHVVDJHLQGLFDWRULVIODVKLQJVORZO\ZKLOHWKHSKRQHLVQRWULQJLQJWKLVLQGLFDWHVWKDW\RXKDYH
DPHVVDJHRUYRLFHPDLO
7KHUHV
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RQVHWRDPHVVD
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HLQGLFDWLRQFKDQ
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HVGH
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HQGLQ
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RQZKHWKHUWKHFDOOHUZDQWV
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RXWRFDOOEDFN
RULIWKH\KDYHOHIWDYRLFHPHVVDJH
1RWH)RUYRLFHPDLOWRZRUNSURSHUO\ZLWKWKH,3SKRQH&DOO)RUZDUGPXVWEHDFWLYDWHGRQWKH
VHW6HH&DOO)RUZDUGLQJIRUPRUHLQIRUPDWLRQ
To respond to a message indication:
 /LIWWKHKDQGVHW
 3UHVV0(66$*(
,IWKHFDOOHUKDVOHIWDYRLFHPHVVDJHWKHSKRQHZLOODXWRPDWLFDOO\FDOOWKHYRLFHPDLOV\VWHP
25
,IWKHFDOOHUKDVDFWLYDWHG\RXUPHVVDJHLQGLFDWRULQVWHDGRIOHDYLQJDYRLFHPHVVDJHWKHSKRQH
ZLOODXWRPDWLFDOO\FDOOWKHLUQXPEHU
To leave a callback message at another extension:
:KLOHOLVWHQLQJWRULQJLQJRUEXV\WRQHSUHVVWKH&$//0(%$&.NH\
7KHFDOOHGH[WHQVLRQXVHULVLQIRUPHGRIWKHPHVVDJHZDLWLQJLQGLFDWLRQE\WKHLU0HVVDJH,QGLFDWRU
IODVKLQJDQGWKHGLVSOD\VFUHHQVKRZLQJ0(66$*(:$,7,1*

To cancel a callback:
 /LIWWKHKDQGVHW
 'LDO
 'LDOWKHQXPEHURIWKHFDOOHGH[WHQVLRQ
 +DQJXS
To cancel all callbacks:
 /LIWWKHKDQGVHW
 'LDO
 +DQJXS

Call Forward
,QFRPLQJLQWHUQDODQGH[WHUQDOFDOOVSUHVHQWHGDW\RXUH[WHQVLRQFDQEHIRUZDUGHGLQWKHIROORZLQJ
ZD\V
&DOO)RUZDUG$OOIRUZDUGVDOO\RXUFDOOVWRDQRWKHUGHVWLQDWLRQH[WHQVLRQRUH[WHUQDOQXPEHU
ZLWKRXWILUVWSUHVHQWLQJWKHFDOOVDW\RXUH[WHQVLRQ
&DOO)RUZDUG1R$QVZHUIRUZDUGV
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RXDUHEXV
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RQDQRWKHU
FDOORUDZD\IURP\RXUGHVN
&DOO)RUZDUG%XV\IRUZDUGV\RXUFDOOVWRDQRWKHUGHVWLQDWLRQZKHQ\RXDUHEXV\RQDQRWKHUFDOO
RUDZD\IURP\RXUGHVN
(DFKW\SHRIIRUZDUGLQJFDQEHDVVLJQHGWRRQHRIWKHSURJUDPPDEOHIHDWXUHNH\VDQGLQYRNHGE\
SUHVVLQJWKDWNH\RUE\GLDOLQJWKHDSSURSULDWHIHDWXUHDFFHVVFRGH
<RXFDQDOVRIRUZDUG\RXUFDOOVWRYRLFHPDLOLIDYDLODEOH7KHH[WHQVLRQQXPEHURIWKHYRLFHPDLO
V\VWHPLV
To program and activate Call Forward:
 /LIWWKHKDQGVHW
 'RRQHRIWKHIROORZLQJ
7RUHGLUHFWDOOFDOOVZLWKRXWULQJLQJ\RXUSKRQHILUVWGLDO
7RUHGLUHFWDOOFDOOVZKHQ\RXUWHOHSKRQHLVEXV\GLDO
7RUHGLUHFWLQWHUQDOFDOOVZKHQ\RXUWHOHSKRQHLVEXV\GLDO
7RUHGLUHFWH[WHUQDOFDOOVZKHQ\RXUWHOHSKRQHLVEXV\GLDO
7RUHGLUHFWDOOFDOOVZKHQ\RXGRQWDQVZHUGLDO
7RUHGLUHFWLQWHUQDOFDOOVZKHQ\RXGRQWDQVZHUGLDO
7RUHGLUHFWH[WHUQDOFDOOVZKHQ\RXGRQWDQVZHUGLDO
 'LDOWKHGHVWLQDWLRQQXPEHU
 +DQJXS
To cancel individual Call Forward types:
 /LIWWKHKDQGVHW
 'RRQHRIWKHIROORZLQJ
7RFDQFHOWKHUHGLUHFWRIDOOFDOOVGLDO
7RFDQFHOWKHUHGLUHFWRIFDOOVZKHQ\RXUWHOHSKRQHLVEXV\GLDO
7RFDQFHOWKHUHGLUHFWRIFDOOVZKHQ\RXGRQWDQVZHUGLDO
 +DQJXS
To cancel all Call Forward types:
 /LIWWKHKDQGVHW
 'LDO
 +DQJXS

Call Forward - Remote
To forward calls from a remote extension to your current location:
 /LIWWKHKDQGVHW
 'LDO
 'LDOWKHH[WHQVLRQRIWKHUHPRWHH[WHQVLRQ
 +DQJXS
To cancel Call Forward - Remote from the extension that set the remote forwarding:
 /LIWWKHKDQGVHW
 'LDO
 'LDOWKHH[WHQVLRQRIWKHUHPRWHH[WHQVLRQ
 +DQJXS
To cancel Call Forward - Remote from the extension that was forwarded:
 /LIWWKHKDQGVHW
 'LDO
 +DQJXS
Call Forward - End Chaining
To ensure that calls do not get forwarded again by the destination number:
 /LIWWKHKDQGVHW
 'LDO
 +DQJXS
To again allow calls to be forwarded by the destination number:
 /LIWWKHKDQGVHW
 'LDO
 +DQJXS
Call Forward - Override
To override Call Forward and ring a extension:
 /LIWWKHKDQGVHW
 'LDO
 'LDOWKHH[WHQVLRQQXPEHU
USING OTHER FEATURES
Call Park
To retrieve a call parked by the attendant:
 /LIWWKHKDQGVHW
 'LDO
 'LDOWKH&RQVROH,'DQGWKH+ROG6ORWQXPEHU

Call Pickup
To answer a call that is ringing at another extension in your Pickup Group:
 /LIWWKHKDQGVHW
 3UHVVWKH',$/('&$//3,&.83IHDWXUHNH\RUGLDO
To answer a call that is ringing at a extension not in your Pickup Group:
 /LIWWKHKDQGVHW
 3UHVVWKH',5(&7('&$//3,&.83IHDWXUHNH\RUGLDO
 'LDOWKHQXPEHURIWKHULQJLQJH[WHQVLRQ
Camp-on
&DPSRQRU&DOO:DLWLQ
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OHWV
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RXQRWLI
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VRPHRQHZKRLVXVLQ
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DWHOH
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KRQHWKDW
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RXDUHZDLWLQ
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WREH
FRQQHFWHG$QDWWHQGDQWPD\DOVRFDPSDFDOORQWRDEXV\VWDWLRQ8SRQKHDULQJWKH&DPSRQWRQH
WKHEXV\SDUW\FDQHLWKHUUHVSRQGRUILQLVKWKHFXUUHQWFDOO
To Camp-on to a busy extension:
3UHVVWKH&$0321IHDWXUHNH\RUGLDO
25
:DLWIRUWKHWLPHRXWSHULRGWRH[SLUH

To retrieve a call when you hear Camp-on tone:
3UHVVWKH&$0321IHDWXUHNH\
7KHFXUUHQWFDOOLVSXWRQKROG<RXDUHFRQQHFWHGWRWKHZDLWLQJFDOO
Directory
7KH'LUHFWRU\IHDWXUHSURYLGHV\RXZLWKDFFHVVWRWKH0LWHO1HWZRUNV6SHHFK(QDEOHG
$SSOLFDWLRQV7KLVDOORZV\RXWRXVHYRLFHFRPPDQGVWRURXWHFDOOVWRSHRSOHRUGHSDUWPHQWVZLWKLQ
WKH6($WWHQGDQWV\VWHP<RXFDQDOVRPDNHFDOOVWRSHRSOHRXWVLGHRIWKHFRPSDQ\SURYLGHG
WKHLUQDPHVDUHOLVWHGLQ\RXU3HUVRQDO'LUHFWRU\
To place a call from the Corporate Directory:
 /LIWWKHKDQGVHW
 3UHVVWKH',5(&725<NH\
 :KHQSURPSWHGVSHDNWKHH[WHQVLRQQXPEHURUQDPHRIWKHSHUVRQRUWKHQDPHRIWKH
GHSDUWPHQW\RXZLVKWRFDOOLQDFOHDUYRLFH7KHFDOOZLOOWKHQEHPDGHE\WKH6($WWHQGDQW
V\VWHP
1RWH
 <RXPXVWVWDWHWKHLQGLYLGXDOGLJLWVVXFKDV)LYH1LQH7ZR7ZR2QH7ZR7ZRLQVWHDGRI)LYH
+XQGUHG$QG1LQHW\7ZR7ZR7KRXVDQG2QH+XQGUHG$QG7ZHQW\7ZR
 %HIRUHWKHDXWRDWWHQGDQWVWDUWVGLDOLQJWKHQXPEHURIWKHUHTXHVWHGGHVWLQDWLRQ\RXFDQFDQFHO
WKHWUDQVIHUE\VD\LQJ&DQFHORU1R
)RUPRUHLQIRUPDWLRQRQWKH6($WWHQGDQWV\VWHPSOHDVHFRQWDFW\RXU$GPLQLVWUDWRUIRU
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
Do Not Disturb
To activate Do Not Disturb:
 /LIWWKHKDQGVHW
 3UHVVWKH'2127',6785%IHDWXUHNH\RUGLDO
 +DQJXS
To deactivate Do Not Disturb:
 /LIWWKHKDQGVHW
 3UHVVWKH'2127',6785%IHDWXUHNH\RUGLDO
 +DQJXS
To activate Do Not Disturb from a remote extension:
 /LIWWKHKDQGVHW
 'LDO
 'LDOWKHQXPEHURIWKHH[WHQVLRQWRZKLFK'R1RW'LVWXUELVWRDSSO\
 +DQJXS
To deactivate Do Not Disturb from a remote extension:
 /LIWWKHKDQGVHW
 'LDO
 'LDOWKHQXPEHURIWKHH[WHQVLRQZLWK'R1RW'LVWXUEDFWLYDWHG
 +DQJXS
Override
To use enter another extension user’s call when you encounter busy tone or to override DND tone:
3UHVVWKH,1758'(IHDWXUHNH\RUGLDO
Paging
To use Paging:
 /LIWWKHKDQGVHW
 'LDO
 'LDOWKH3DJLQJ]RQHQXPEHULIUHTXLUHG
 0DNHWKHDQQRXQFHPHQW
Direct Paging
'LUHFW3DJLQJDOORZV\RXWRSDJHDSDUW\WKURXJKWKHLUWHOHSKRQHVSHDNHU,IWKHSDJHGSDUW\KDV2II
+RRN9RLFH$QQRXQFHHQDEOHGWKHSDJHZLOOEHKHDUGHYHQZKHQWKHSDUW\LVRQDKDQGVHWRUKHDGVHW
FDOO
To page a party:
 /LIWWKHKDQGVHW
 'LDO
 'LDOWKHH[WHQVLRQQXPEHU
 6SHDNWRWKHGLDOHGSDUW\DIWHUWKHWRQH
To answer a Direct Page (indicated by a single burst of tone):
/LIWKDQGVHW

FEATURE ACCESS CODES
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&DOOEDFN&DQFHO,QGLYLGXDO 
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Mitel 5005 User manual

Mitel
Brand
Mitel
Model
5005
Category
Telephones
Type
User manual

Mitel 5005

Below you will find brief product information for the Mitel 5005.

The Mitel 5005 IP Phone is a business-class phone that offers a wide range of features and capabilities. These features include:

Basic Call Handling:

  • Making and answering calls
  • Redialing
  • Call forwarding
  • Call transfer
  • Conferencing
  • Hold and resume
  • Do not disturb

Advanced Call Handling:

  • Call park and retrieve
  • Call pickup
  • Call screening
  • Call logging
  • Voicemail access

Customizable Features:

  • Programmable feature keys
  • Adjustable ringer and handset volume
  • Adjustable display contrast
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