Mitel 5005 User manual

Brand: Mitel

Model: 5005

Category: Telephones

Type: User manual

Mitel 5005

Below you will find brief product information for the Mitel 5005.

The Mitel 5005 IP Phone is a business-class phone that offers a wide range of features and capabilities. These features include:

Basic Call Handling:

Making and answering calls
Redialing
Call forwarding
Call transfer
Conferencing
Hold and resume
Do not disturb

Advanced Call Handling:

Call park and retrieve
Call pickup
Call screening
Call logging
Voicemail access

Customizable Features:

Programmable feature keys
Adjustable ringer and handset volume
Adjustable display contrast

Mitel 5005

Below you will find brief product information for the Mitel 5005.

The Mitel 5005 IP Phone is a business-class phone that offers a wide range of features and capabilities. These features include:

Basic Call Handling:

Making and answering calls
Redialing
Call forwarding
Call transfer
Conferencing
Hold and resume
Do not disturb

Advanced Call Handling:

Call park and retrieve
Call pickup
Call screening
Call logging
Voicemail access

Customizable Features:

Programmable feature keys
Adjustable ringer and handset volume
Adjustable display contrast

USER GUIDE

M I T E L N E T W O R K SM I T E L N E T W O R K S

IP Phone

5005

NOTICE

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Contents

ABOUT THE 5005 IP PHONE



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7LSVIRU<RXU&RPIRUWDQG6DIHW\ 

USING YOUR PHONE



$GMXVWLQJWKHULQJHUYROXPH 

$GMXVWLQJWKHKDQGVHWUHFHLYHUYROXPH 

$GMXVWLQJGLVSOD\FRQWUDVW 

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'HVNWRS6WDQG 

MAKING AND ANSWERING CALLS



0DNLQJD&DOO 

$QVZHULQJD&DOO 

5HGLDO 

5HGLDO6DYHG1XPEHU 

$XWR$QVZHU 

6SHHG&DOO 

CALL HANDLING



&DQFHO 

+ROG 

&DOO7UDQVIHU 

&RQIHUHQFH&DOOV 

6ZDS 

0HVVDJLQJ&DOO0H%DFN 

&DOO)RUZDUG 

&DOO)RUZDUG5HPRWH 

&DOO)RUZDUG(QG&KDLQLQJ 

&DOO)RUZDUG2YHUULGH 

LL

USING OTHER FEATURES



&DOO3DUN 

&DOO3LFNXS 

&DPSRQ 

'LUHFWRU\ 

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2YHUULGH 

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FEATURE ACCESS CODES





ABOUT THE 5005 IP PHONE

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Telephone Status Indicators

Line Keys

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To make a call using a line other than the primary one assigned to the set:

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Tips for Your Comfort and Safety

Don’t cradle the handset!

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Protect your hearing

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USING YOUR PHONE

Adjusting the ringer volume

To adjust the Ringer Volume while the set is ringing:

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0HVVDJHZDLWLQJ9RLFHPDLO )ODVKLQJVORZO\

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



Adjusting the handset receiver volume

To adjust the Handset Receiver Volume when you are using the handset:

3UHVVWKH9ROXPHFRQWUROEXWWRQ

Adjusting display contrast

To adjust the contrast level of the display screen while the phone is not in use::

3UHVVWKH9ROXPHFRQWUROEXWWRQ

Programming the Feature Keys

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Desktop Stand

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

MAKING AND ANSWERING CALLS

Making a Call

To make a call using the handset:

 /LIWWKHKDQGVHW

 'LDOWKHQXPEHU

1RWH7RXVHDOLQHRWKHUWKDQWKHSULPDU\RQHDVVLJQHGWRWKHVHWSUHVVRQHRIWKH/LQHNH\VEHIRUH

\RXGLDOWKHQXPEHU

To make a call using a Speed Call key:

/LIWWKHKDQGVHW

3UHVVWKH6SHHG&DOONH\WRGLDODSUHSURJUDPPHGQXPEHU

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SDVVZRUGGXULQJDFDOO

Answering a Call

To answer a call:

/LIWWKHKDQGVHW

Redial

To redial the last number that you manually dialed:

 /LIWWKHKDQGVHW

 3UHVV5(',$/

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Redial - Saved Number

To save the last number that you manually dialed:

 /LIWKDQGVHW

 'LDO

To Redial a saved number:

 /LIWKDQGVHW

 'LDO



Auto-Answer

$XWR$QVZHUOHWV\RXDQVZHUFDOOVZLWKRXWOLIWLQJWKHKDQGVHW:KHQDFDOODUULYHV\RXKHDUDVKRUW

ULQJIROORZHGE\WKHFDOOHUVYRLFH

To enable or disable Auto-Answer:

3UHVVWKHSURJUDPPDEOHNH\DVVLJQHGWRWKH$XWR$QVZHUIHDWXUH

To answer a call while on Auto-Answer:

/LIWWKHKDQGVHW

Speed Call

<RXPD\XVH6SHHG&DOONH\VWRPDNHDFDOORUWRVHQGDVWULQJRIGLJLWVGXULQJDFDOOSUHVVD6SHHG

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To dial a stored Speed Call number:

 /LIWWKHKDQGVHW

 3UHVVWKHNH\SURJUDPPHGIRUWKH6SHHG&DOOQXPEHU\RXZLVKWRGLDO

To use a stored Speed Call number during a call:

3UHVVWKHNH\SURJUDPPHGZLWKWKH6SHHG&DOOQXPEHU\RXZLVKWRVHQG

1RWH6SHHGFDOOQXPEHUVDUHVWRUHGDVGHVFULEHGLQ3URJUDPPLQJWKH)HDWXUH.H\V

CALL HANDLING

Cancel

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GLDOWRQH3UHVVLQJWKLVNH\LVHTXLYDOHQWWRUHSODFLQJ\RXUKDQGVHWDQGOLIWLQJLWXSDJDLQ:KHQWKLV

NH\LVSUHVVHGGXULQJSURJUDPPLQJ\RXDUHUHWXUQHGWRWKHSUHYLRXVSURJUDPPLQJVWHS

3UHVVLQJWKH&DQFHONH

ZLOOUHFRQQHFWWKHXVHUWRWKHRUL

LQDODFWLYHFDOOLIWKHXVHULVLQWKHPLGGOHRI

D7UDQVIHU



Hold

To place a call on Hold:

3UHVV+2/'DQGUHSODFHWKHKDQGVHWLQWKHFUDGOH

To retrieve a call from Hold:

 /LIWWKHKDQGVHW

 3UHVVWKH/,1(NH\WRUHWULHYHWKHFDOO

1RWH$FDOO

ODFHGRQKROGLQWKLVPDQQHULVKHOGXQGHUWKH

ULPDU

OLQHDVVL

QHGWRWKHVHW7KLVW

H

RIKROGLVD6\VWHP+ROGDVDQ\RWKHUH[WHQVLRQFDQSLFNXSWKLVKHOGFDOOLIWKH\KDYHD'66%/)

NH\SURJUDPPHGIRUWKHLQLWLDOKROGLQJH[WHQVLRQ

Call Transfer

To Transfer an active call:

 3UHVV75$16&21)

 'LDOWKHQXPEHURIWKHWKLUGSDUW\

 'RRQHRIWKHIROORZLQJ

7RFRPSOHWHWKH7UDQVIHUKDQJXS

7RDQQRXQFHWKH7UDQVIHUZDLWIRUDQDQVZHUFRQVXOWDQGKDQJXS

7RUHWULHYHWKHFDOOSUHVVWKHVZLWFKKRRNDQGGLDO

To cancel a Transfer before the third party has been connected:

3UHVVWKH&$1&(/NH\WREHUHFRQQHFWHGWRWKHRULJLQDOFDOO

Conference Calls

To form a Conference when a two-party call is already in place, or to add another party to an existing Conference:

 3UHVV75$16&21)

 'LDOWKHQXPEHURIWKHQH[WSDUW\

 :DLWIRUDQDQVZHU

 3UHVV75$16&21)

To leave a Conference:

+DQJXS

Swap

6ZDSDOORZV\RXWRDOWHUQDWHEHWZHHQWZRFDOOVE\SUHVVLQJDNH\(DFKFDOOLVNHSWSULYDWHDVQHLWKHU

SHUVRQFDQRYHUKHDU\RXUFRQYHUVDWLRQZLWKWKHRWKHU

To use the Swap feature to alternate between calls:

 0DNHRUDQVZHUDFDOOFRQVXOWDQGWKHQSUHVVWKH6:$3NH\WRSODFHWKDWFDOORQKROG

 :KLOHWKHILUVWFDOOLVRQKROGPDNHRUDQVZHUDVHFRQGFDOO

 3UHVVWKHSURJUDPPDEOHNH\DVVLJQHGWRWKH6:$3IHDWXUHWRDOWHUQDWHEDFNDQGIRUWKEHWZHHQ

WKHWZRFDOOV

 3UHVV

1RWH7KLVIHDWXUHPD\RQO\EHDYDLODEOHRQWKLVVHWSURYLGHGWKDW([FOXVLYH+ROGKDVDOUHDG\EHHQ

DFWLYDWHG&RQVXOW\RXU6\VWHP$GPLQLVWUDWRUIRUPRUHLQIRUPDWLRQ



Messaging/Call Me Back

,IWKHPHVVDJHLQGLFDWRULVIODVKLQJVORZO\ZKLOHWKHSKRQHLVQRWULQJLQJWKLVLQGLFDWHVWKDW\RXKDYH

DPHVVDJHRUYRLFHPDLO

7KHUHV

RQVHWRDPHVVD

HLQGLFDWLRQFKDQ

HVGH

HQGLQ

RQZKHWKHUWKHFDOOHUZDQWV

RXWRFDOOEDFN

RULIWKH\KDYHOHIWDYRLFHPHVVDJH

1RWH)RUYRLFHPDLOWRZRUNSURSHUO\ZLWKWKH,3SKRQH&DOO)RUZDUGPXVWEHDFWLYDWHGRQWKH

VHW6HH&DOO)RUZDUGLQJIRUPRUHLQIRUPDWLRQ

To respond to a message indication:

 /LIWWKHKDQGVHW

 3UHVV0(66$*(

,IWKHFDOOHUKDVOHIWDYRLFHPHVVDJHWKHSKRQHZLOODXWRPDWLFDOO\FDOOWKHYRLFHPDLOV\VWHP

25

,IWKHFDOOHUKDVDFWLYDWHG\RXUPHVVDJHLQGLFDWRULQVWHDGRIOHDYLQJDYRLFHPHVVDJHWKHSKRQH

ZLOODXWRPDWLFDOO\FDOOWKHLUQXPEHU

To leave a callback message at another extension:

:KLOHOLVWHQLQJWRULQJLQJRUEXV\WRQHSUHVVWKH&$//0(%$&.NH\

7KHFDOOHGH[WHQVLRQXVHULVLQIRUPHGRIWKHPHVVDJHZDLWLQJLQGLFDWLRQE\WKHLU0HVVDJH,QGLFDWRU

IODVKLQJDQGWKHGLVSOD\VFUHHQVKRZLQJ0(66$*(:$,7,1*



To cancel a callback:

 /LIWWKHKDQGVHW

 'LDO

 'LDOWKHQXPEHURIWKHFDOOHGH[WHQVLRQ

 +DQJXS

To cancel all callbacks:

 /LIWWKHKDQGVHW

 'LDO

 +DQJXS



Call Forward

,QFRPLQJLQWHUQDODQGH[WHUQDOFDOOVSUHVHQWHGDW\RXUH[WHQVLRQFDQEHIRUZDUGHGLQWKHIROORZLQJ

ZD\V

&DOO)RUZDUG$OOIRUZDUGVDOO\RXUFDOOVWRDQRWKHUGHVWLQDWLRQH[WHQVLRQRUH[WHUQDOQXPEHU

ZLWKRXWILUVWSUHVHQWLQJWKHFDOOVDW\RXUH[WHQVLRQ

&DOO)RUZDUG1R$QVZHUIRUZDUGV

RXUFDOOVWRDQRWKHUGHVWLQDWLRQZKHQ

RXDUHEXV

RQDQRWKHU

FDOORUDZD\IURP\RXUGHVN

&DOO)RUZDUG%XV\IRUZDUGV\RXUFDOOVWRDQRWKHUGHVWLQDWLRQZKHQ\RXDUHEXV\RQDQRWKHUFDOO

RUDZD\IURP\RXUGHVN

(DFKW\SHRIIRUZDUGLQJFDQEHDVVLJQHGWRRQHRIWKHSURJUDPPDEOHIHDWXUHNH\VDQGLQYRNHGE\

SUHVVLQJWKDWNH\RUE\GLDOLQJWKHDSSURSULDWHIHDWXUHDFFHVVFRGH

<RXFDQDOVRIRUZDUG\RXUFDOOVWRYRLFHPDLOLIDYDLODEOH7KHH[WHQVLRQQXPEHURIWKHYRLFHPDLO

V\VWHPLV

To program and activate Call Forward:

 /LIWWKHKDQGVHW

 'RRQHRIWKHIROORZLQJ

7RUHGLUHFWDOOFDOOVZLWKRXWULQJLQJ\RXUSKRQHILUVWGLDO

7RUHGLUHFWDOOFDOOVZKHQ\RXUWHOHSKRQHLVEXV\GLDO

7RUHGLUHFWLQWHUQDOFDOOVZKHQ\RXUWHOHSKRQHLVEXV\GLDO

7RUHGLUHFWH[WHUQDOFDOOVZKHQ\RXUWHOHSKRQHLVEXV\GLDO

7RUHGLUHFWDOOFDOOVZKHQ\RXGRQWDQVZHUGLDO

7RUHGLUHFWLQWHUQDOFDOOVZKHQ\RXGRQWDQVZHUGLDO

7RUHGLUHFWH[WHUQDOFDOOVZKHQ\RXGRQWDQVZHUGLDO

 'LDOWKHGHVWLQDWLRQQXPEHU

 +DQJXS

To cancel individual Call Forward types:

 /LIWWKHKDQGVHW

 'RRQHRIWKHIROORZLQJ

7RFDQFHOWKHUHGLUHFWRIDOOFDOOVGLDO

7RFDQFHOWKHUHGLUHFWRIFDOOVZKHQ\RXUWHOHSKRQHLVEXV\GLDO

7RFDQFHOWKHUHGLUHFWRIFDOOVZKHQ\RXGRQWDQVZHUGLDO

 +DQJXS

To cancel all Call Forward types:

 /LIWWKHKDQGVHW

 'LDO

 +DQJXS



Call Forward - Remote

To forward calls from a remote extension to your current location:

 /LIWWKHKDQGVHW

 'LDO

 'LDOWKHH[WHQVLRQRIWKHUHPRWHH[WHQVLRQ

 +DQJXS

To cancel Call Forward - Remote from the extension that set the remote forwarding:

 /LIWWKHKDQGVHW

 'LDO

 'LDOWKHH[WHQVLRQRIWKHUHPRWHH[WHQVLRQ

 +DQJXS

To cancel Call Forward - Remote from the extension that was forwarded:

 /LIWWKHKDQGVHW

 'LDO

 +DQJXS

Call Forward - End Chaining

To ensure that calls do not get forwarded again by the destination number:

 /LIWWKHKDQGVHW

 'LDO

 +DQJXS

To again allow calls to be forwarded by the destination number:

 /LIWWKHKDQGVHW

 'LDO

 +DQJXS

Call Forward - Override

To override Call Forward and ring a extension:

 /LIWWKHKDQGVHW

 'LDO

 'LDOWKHH[WHQVLRQQXPEHU

USING OTHER FEATURES

Call Park

To retrieve a call parked by the attendant:

 /LIWWKHKDQGVHW

 'LDO

 'LDOWKH&RQVROH,'DQGWKH+ROG6ORWQXPEHU



Call Pickup

To answer a call that is ringing at another extension in your Pickup Group:

 /LIWWKHKDQGVHW

 3UHVVWKH',$/('&$//3,&.83IHDWXUHNH\RUGLDO

To answer a call that is ringing at a extension not in your Pickup Group:

 /LIWWKHKDQGVHW

 3UHVVWKH',5(&7('&$//3,&.83IHDWXUHNH\RUGLDO

 'LDOWKHQXPEHURIWKHULQJLQJH[WHQVLRQ

Camp-on

&DPSRQRU&DOO:DLWLQ

OHWV

RXQRWLI

VRPHRQHZKRLVXVLQ

DWHOH

KRQHWKDW

RXDUHZDLWLQ

WREH

FRQQHFWHG$QDWWHQGDQWPD\DOVRFDPSDFDOORQWRDEXV\VWDWLRQ8SRQKHDULQJWKH&DPSRQWRQH

WKHEXV\SDUW\FDQHLWKHUUHVSRQGRUILQLVKWKHFXUUHQWFDOO

To Camp-on to a busy extension:

3UHVVWKH&$0321IHDWXUHNH\RUGLDO

25

:DLWIRUWKHWLPHRXWSHULRGWRH[SLUH



To retrieve a call when you hear Camp-on tone:

3UHVVWKH&$0321IHDWXUHNH\

7KHFXUUHQWFDOOLVSXWRQKROG<RXDUHFRQQHFWHGWRWKHZDLWLQJFDOO

Mitel 5005 User manual

Brand: Mitel

Model: 5005

Category: Telephones

Type: User manual

Mitel 5005

Below you will find brief product information for the Mitel 5005.

The Mitel 5005 IP Phone is a business-class phone that offers a wide range of features and capabilities. These features include:

Basic Call Handling:

Making and answering calls
Redialing
Call forwarding
Call transfer
Conferencing
Hold and resume
Do not disturb

Advanced Call Handling:

Call park and retrieve
Call pickup
Call screening
Call logging
Voicemail access

Customizable Features:

Programmable feature keys
Adjustable ringer and handset volume
Adjustable display contrast

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Mitel 5005 User manual

Mitel 5005 User manual

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