Mitel 5140 User manual

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USER GUIDE
M I T E L N E T W O R K SM I T E L N E T W O R K
IP Appliance
5140
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Contents
ABOUT THE 5140 IP APPLIANCE
CALL BASICS
ADVANCED FEATURES
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$ODUP&DOOV
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$QVZHU1H[W&DOO
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([FOXVLYH+ROG 
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([WHUQDO&DOO:DLWLQJ7RQH 
)ROORZ0H 
)ROORZ0H,P+HUH 
*URXS&DOO3LFNXS 
*URXS/LVWHQ 
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+DQGVIUHH3DJLQJ 
+HDGVHW2SHUDWLRQ 
,PPHGLDWH&DOO)RUZDUG 
,QWUXGH 
/DVW&DOO'XUDWLRQ'LVSOD\ 
/DVW1XPEHU5HGLDO 
/LVWRI&DOOV 
/RXGVSHDNHU3DJLQJ 
0DQDJHU6HFUHWDU\$EVHQW3UHVHQW2SHUDWLRQ 
0HVVDJH:DLWLQJ 
0HVVDJLQJ 
1LJKW6HUYLFH 
1LJKW6HUYLFH3LFNXS 
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3,1&RGHV 
3ULRUW\/LQH$QVZHU 
5HFDOORQ/LQHV 
5HGLDO/LVW 
5HHVWDEOLVK 
5HPRWH&DOO)RUZDUG 
5HYHUWHG&DOOV 
5LQJHU2Q2II 
6HOHFWLYH5LQJHU 
6SOLW&DOO)RUZDUG 
6ZDS 
6\VWHP+ROG 
6\VWHP6SHHG&DOO1XPEHUV 
7KUHH3DUW\&RQIHUHQFH 
:KR$P," 
ADMINISTRATOR FEATURES

$GPLQLVWUDWRU([WHUQDO/LVWHQ 
$GPLQLVWUDWRU5HPRWH$ODUP&DOOV 
1LJKW6HUYLFH 
3KRQHERRN 
7LPHDQG'DWH&KDQJH 
USING THE APPLICATIONS

3HUVRQDO'LUHFWRU\ 
&DOO/RJV 
6SHHG'LDOV 
%RRNPDUNV 
2QOLQH6HUYLFHV 
0LWHO1HWZRUNV,U'$0RGXOH 
LLL
USING VISUAL VOICE MAIL
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$ERXWWKH9RLFH0DLOPDLQVFUHHQ 
6RUWLQJ0HVVDJHV 
3OD\LQJPHVVDJHV 
0DNLQJDQG5HSO\LQJWR0HVVDJHV 
5HFRUGLQJ0HPRV 
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FEATURE ACCESS CODES


ABOUT THE 5140 IP APPLIANCE
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
5140 IP Appliance Features
Tips for your Comfort and Safety
Don’t cradle the handset!
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WKHKDQGVHWEHWZHHQ\RXUHDUDQGVKRXOGHU,I\RXXVH\RXUSKRQHDORW\RXPD\ILQGLWPRUH
FRPIRUWDEOHWRXVHDKHDGVHW6HHWKHVHFWLRQRQKHDGVHWXVDJHHOVHZKHUHLQWKLVJXLGHIRUPRUH
LQIRUPDWLRQ
Protect your hearing
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H[SRVXUHWRORXGVRXQGVFDQFRQWULEXWHWRKHDULQJORVVNHHSWKHYROXPHDWDPRGHUDWHOHYHO
Adjusting the viewing angle
7KHVWDQGEXLOWLQWR\RXU,3$SSOLDQFHWLOWVWRJLYH\RXDEHWWHUYLHZRIWKHNH\V
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 5HOHDVHWKHEXWWRQ
Ringer Control
To adjust the Ringer Volume while 5140 IP Appliance is ringing:
3UHVVWKHYROXPHFRQWUROEXWWRQVORFDWHGDERYHWKHGLVSOD\
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'LDOQXPEHU
 

Handset, Headset and Speakerphone Volume
To adjust the volume of the active receiver:
:KLOHRQDFDOOSUHVVWKHYROXPHFRQWUROEXWWRQVORFDWHGDERYHWKHGLVSOD\
Display Contrast Control
To adjust the Display Contrast while the 5140 IP Appliance is idle:
3UHVVWKHYROXPHFRQWUROEXWWRQVORFDWHGDERYHWKHGLVSOD\
Quick Key Programming
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QHGIURPWKH,3
$SSOLDQFHLWVHOI
To display the feature that is currently programmed to a quick key:
 3UHVV6(77,1*6
 3UHVVWKH1H[WFRPPDQGNH\UHSHDWHGO\XQWLO3(5621$/.(<6"LVGLVSOD\HG
 3UHVVWKH6HOHFWFRPPDQGNH\
 3UHVVDTXLFNNH\
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To program a quick key from 5140 IP Appliance:
 3UHVV6(77,1*6
 3UHVVWKH1H[WFRPPDQGNH\XQWLO3(5621$/.(<6"LVGLVSOD\HG
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7KHV\VWHPGLDOVZDLWVIRXUVHFRQGVWKHQGLDOV,IUHTXLUHG\RXFDQLQVHUWPXOWLSOH
SDXVHV
 <RXFDQVWRUHVSHHGGLDOQXPEHUVXSWRGLJLWVLQOHQJWK

CALL BASICS
Make a Call
 ,IQHFHVVDU\SUHVV3+21(9,(:WRH[LWWKHFXUUHQWDSSOLFDWLRQ
 'RRQHRIWKHIROORZLQJ
3UHVVWKH6KLIW5HGLDOFRPPDQGNH\IROORZHGE\WKHTXLFNNH\DVVRFLDWHGZLWKWKHSDUW\\RX
ZDQWWRFDOO
'LDOWKHQXPEHUXVLQJWKHGLDOSDGNH\V)RUDQH[WHUQDOFDOOGLDOWKHRXWDFFHVVGLJLWXVXDOO\
IROORZHGWKHWHOHSKRQHQXPEHU
 &RQWLQXHWKHFDOOXVLQJWKHVSHDNHUSKRQHRUOLIWWKHKDQGVHW
1RWH7RXVHDOLQHRWKHUWKDQWKHSULPDU\RQHDVVLJQHGWRWKHSKRQHSUHVVRQHRIWKH/,1(NH\V
EHIRUH\RXGLDOWKHQXPEHU
Answer a Call
'RRQHRIWKHIROORZLQJ
/LIWWKHKDQGVHWRUSUHVV+$1'6)5((
7KHFXUUHQWDSSOLFDWLRQZLOOUHPDLQRSHQ
3UHVV3+21(9,(:WRH[LWWKHFXUUHQWDSSOLFDWLRQDQGWKHQOLIWWKHKDQGVHWRUSUHVV
+$1'6)5((
3UHVVLQJ3+21(9,(:ZLOODOORZ\RXWRVHHWKHFDOOHULQIRUPDWLRQ
End a Call
'RRQHRIWKHIROORZLQJ
7RHQGDKDQGVIUHHFDOOSUHVVWKH+DQGVIUHHNH\
7RHQGDKDQGVHWFDOOUHSODFHWKHKDQGVHW
Hold
To place a call on Hold:
3UHVV+ROG
,IWKHFDOOSODFHGRQKROGKDVD'66%/)RU/,1(NH\LWVLFRQIODVKHVZLWKKHOGFDGHQFH,IWKH
FDOOKDVQRDVVRFLDWHGNH\LWLVKHOGXQGHUWKH3ULPH/LQHFRPPDQGNH\
To retrieve a held call:
:KLOH\RXUH[WHQVLRQLVLGOHSUHVVWKH+ROGNH\
<RXDUHUHFRQQHFWHGWRWKHKHOGSDUW\
To retrieve a call from Hold at another extension:
3UHVVWKHIODVKLQJ/,1(NH\RUGLDODQGWKHQXPEHURIWKHH[WHQVLRQWKDWSODFHGWKHFDOORQ
+ROG
Transfer
To Transfer an active call:
 3UHVV7UDQV&RQIFRPPDQGNH\
 'LDOWKHQXPEHURIWKHQH[WSDUW\
 'RRQHRIWKHIROORZLQJ
7RFRPSOHWHWKHWUDQVIHUKDQJXS
7RDQQRXQFHWKHWUDQVIHUZDLWIRUDQDQVZHUFRQVXOWDQGWKHQKDQJXS
7RFDQFHOWKHWUDQVIHUDQGUHFRQQHFWWKHRULJLQDOFDOOSUHVVWKH&DQFHOFRPPDQGNH\
1RWH,IWKHFDOOLVXQDQVZHUHGLWUHWXUQVWR\RXUH[WHQVLRQ

ADVANCED FEATURES
Account Codes
$QDFFRXQWFRGHLVDVHULHVRIGLJLWVWKDW\RXDVVLJQWR\RXULQFRPLQJRURXWJRLQJFDOOVXVXDOO\IRU
ELOOLQJRUDFFRXQWLQJSXUSRVHV7KHFRGHLGHQWLILHVWKHDFFRXQWLQWKHFDOOUHFRUGVWKDW\RXUV\VWHP
JHQHUDWHV<RXFDQSURJUDPDQ$&&2817&2'(NH\ZLWKRUZLWKRXWVSHFLI\LQJDQDFFRXQWFRGH,I
\RXKDYHDQDFFRXQWFRGHWKDW\RXXVHRQDUHJXODUEDVLVLWPD\EHHDVLHUWRVWRUHWKHDFFRXQWFRGH
ZLWKWKH$&&2817&2'(NH\WKLVVDYHV\RXIURPKDYLQJWRGLDOWKHDFFRXQWFRGHHYHU\WLPH\RX
ZDQWWRDVVLJQLWWRDFDOO
$FFRXQWFRGHVDUHWKUHHGLJLWVLQOHQJWKDQGLQWKHUDQJH
&RGHLVUHVHUYHGIRUFDOOSULYDF\XVLQJLWVWRSVWKHFRPSOHWHWHOHSKRQHQXPEHUIURPDSSHDULQJ
LQWKHFDOOUHFRUGV
1RWHV
 &RQWDFW\RXU$GPLQLVWUDWRUIRUDOLVWRIDFFRXQWFRGHV
 <RXPXVWKDYH(;&/86,9(+2/'NH\SURJDPPHGRQ\RXUH[WHQVLRQWRXVHWKLVIHDWXUH5HIHU
WR([FOXVLYH+ROGIRUPRUHLQIRUPDWLRQRQWKHXVHRIWKLVIHDWXUH
PROGRAMMING
3URJUDPDQ$&&2817&2'(NH\DQG(;&/86,9(+2/'NH\DVGHVFULEHGXQGHU4XLFN.H\
3URJUDPPLQJ
1RWH$Q$&&2817&2'(NH\FDQEHSURJUDPPHGZLWKRXWLQFOXGLQJDVSHFLILFDFFRXQWFRGH
Allocating an Account Code to an Outgoing Call
If you have an ACCOUNT CODE key programmed with a specific account code:
 3UHVVWKH$&&2817&2'(NH\
 $FFHVVDOLQHDQGGLDOWKHH[WHUQDOQXPEHU
If you have an ACCOUNT CODE key without a specific account code programmed:
 3UHVVWKH$&&2817&2'(NH\
 'LDOWKHUHTXLUHG$FFRXQW&RGH
 $FFHVVDOLQHDQGGLDOWKHH[WHUQDOQXPEHU
If you do not have an ACCOUNT CODE key programmed:
 'LDOWKH$FFRXQW&RGHIHDWXUHDFFHVVFRGH
 'LDOWKHUHTXLUHG$FFRXQW&RGH
 $FFHVVDOLQHDQGGLDOWKHH[WHUQDOQXPEHU

Allocating an Account Code to a Call in Progress
,I\RXZLVKWRFKDQJHWKHDFFRXQWFRGHDVVRFLDWHGZLWKDQLQFRPLQJRURXWJRLQJFDOOSHUKDSVDFDOO
KDVEHHQWUDQVIHUUHGWR\RXIURPDGHSDUWPHQWZLWKDGLIIHUHQWDFFRXQWFRGH\RXPD\DVVLJQD
GLIIHUHQWDFFRXQWFRGHZKLOHFRQQHFWHGWRWKHFDOO,QWKLVZD\QXPHURXVDFFRXQWFRGHVFDQEH
DVVRFLDWHGZLWKRQHFDOO
If you have an ACCOUNT CODE key programmed with a specific account code:
 :KLOHLQFRQYHUVDWLRQZLWKDQRWKHUSDUW\SUHVVWKH(;&/86,9(+2/'NH\
 3UHVVWKH$&&2817&2'(NH\
 3UHVVWKH(;&/86,9(+2/'NH\DJDLQ
7KHFDOOHULVUHFRQQHFWHGDQGWKHFDOODVVLJQHGZLWKWKHQHZDFFRXQWFRGH
If you have an ACCOUNT CODE key without a specific account code programmed:
 :KLOHLQFRQYHUVDWLRQZLWKDQRWKHUSDUW\SUHVVWKH(;&/86,9(+2/'NH\
 3UHVVWKH$&&2817&2'(NH\
 'LDOWKHUHTXLUHGDFFRXQWFRGH
 3UHVVWKH(;&/86,9(+2/'NH\DJDLQ
7KHFDOOHULVUHFRQQHFWHGDQGWKHFDOODVVLJQHGZLWKWKHQHZDFFRXQWFRGH
If you do not have an ACCOUNT CODE key programmed:
 :KLOHLQFRQYHUVDWLRQZLWKDQRWKHUSDUW\SUHVVWKH(;&/86,9(+2/'NH\
 'LDOWKH$FFRXQW&RGHIHDWXUHDFFHVVFRGH
 'LDOWKHUHTXLUHGDFFRXQWFRGH
 3UHVVWKH(;&/86,9(+2/'NH\DJDLQ
7KHFDOOHULVUHFRQQHFWHGDQGWKHFDOODVVLJQHGZLWKWKHQHZDFFRXQWFRGH
Alarm Calls
<RXFDQVHWXSDQDODUPZDNHXSRUUHPLQGHUFDOOWRULQJDW\RXUH[WHQVLRQDWDVSHFLILHGWLPH<RX
PXVWDQVZHUDULQJLQJDODUPFDOOEHIRUH\RXFDQFRQWLQXHZLWKDQ\RWKHURSHUDWLRQDW\RXUH[WHQVLRQ
:KHQ\RXUHFHLYHDQDODUPFDOO\RXUH[WHQVLRQULQJVIRUXSWRVHFRQGVGHIDXOWRUXQWLO\RX
DQVZHUWKHFDOO,I\RXGRQRWDQVZHUWKHFDOOZLWKLQWKLVWLPHSHULRG\RXUH[WHQVLRQULQJVDJDLQHYHU\
PLQXWHVGHIDXOWWKLVSURFHVVLVUHSHDWHGXSWRDPD[LPXPRIWHQWLPHVRUXQWLO\RXDQVZHU\RXU
DODUPFDOO
1RWHV
 $QDODUPFDOOLVQRWUHSHDWHGRQVXFFHVVLYHGD\VZKLFKPHDQVWKDW\RXPXVWVHWXSWKHDODUP
FDOOGDLO\
 <RXFDQUHTXHVW\RXU$GPLQLVWUDWRUWRVHWXSDQDODUPFDOOIRU\RXDVGHVFULEHGXQGHU
$GPLQLVWUDWRU5HPRWH$ODUP&DOOV
OPERATION
To set up an Alarm Call from your extension:
 'LDOWKH$ODUP&DOOIHDWXUHDFFHVVFRGH
 'LDOWKHWLPHXVLQJWKHKRXUFORFN
<RXKHDUGLDOWRQHLQGLFDWLQJWKDWWKHDODUPLVVHW
To cancel an Alarm Call:
'LDOWKH$ODUP&DOO&DQFHOIHDWXUHDFFHVVFRGH

Answer External Call
,I\RXZDQWWRDQVZHUH[WHUQDOFDOOVLQWKHRUGHUWKDWWKH\DUULYHDW\RXUH[WHQVLRQ\RXQHHGWR
SURJUDPDQ$16:(5(;7(51$/NH\
PROGRAMMING
3URJUDPWKH$16:(5(;7(51$/NH\DVGHVFULEHGXQGHU4XLFN.H\3URJUDPPLQJ
OPERATION
To answer external calls:
3UHVVWKHIODVKLQJ$16:(5(;7(51$/NH\
7KH$16:(5(;7(51$/NH\FRQWLQXHVWRIODVKXQWLODOOWKHLQFRPLQJH[WHUQDOFDOOVKDYHEHHQ
DQVZHUHG
Answer Next Call
7KLVIHDWXUHLVVLPLODUWR$QVZHU([WHUQDO&DOOH[FHSWWKDWLWDSSOLHVWR$//LQFRPLQJLQWHUQDODQG
H[WHUQDOFDOOV$QVZHU1H[W&DOODOORZV\RXWRDQVZHUFDOOVLQWKHRUGHUWKDWWKH\DUULYHDW\RXU
H[WHQVLRQZLWKH[WHUQDOFDOOVUHFHLYLQJSULRULW\RYHULQWHUQDOFDOOV
1RWH<RXFDQRQO\DQVZHULQFRPLQJLQWHUQDOFDOOVXVLQJWKLVIHDWXUHLIWKHFDOOLQJH[WHQVLRQQXPEHULV
LQ\RXUH[WHQVLRQJURXS&RQWDFW\RXU$GPLQLVWUDWRUIRUDOLVWRIH[WHQVLRQVLQ\RXUH[WHQVLRQJURXS
PROGRAMMING
3URJUDPWKH$16:(51(;7&$//NH\DVGHVFULEHGXQGHU4XLFN.H\3URJUDPPLQJ
OPERATION
To answer internal and external calls in the order that they are presented at your extension:
3UHVVWKHIODVKLQJ$16:(51(;7&$//NH\
7KH$16:(51(;7&$//NH\FRQWLQXHVWRIODVKXQWLODOOLQFRPLQJFDOOVKDYHEHHQDQVZHUHG

Auto Answer
7KLVIHDWXUHZKHQDFWLYDWHGHQDEOHVLQWHUQDOFDOOVSUHVHQWHGDW\RXUH[WHQVLRQWREHDQVZHUHG
DXWRPDWLFDOO\WKDWLV\RXDUHFRQQHFWHGWRWKHFDOOHUZLWKRXW\RXUH[WHQVLRQULQJLQJ&DOOVSUHVHQWHG
DW\RXUH[WHQVLRQDUHDQQRXQFHGE\DVLQJOHEXUVWRIULQJLQJWKHQWKHPLFURSKRQHDQGORXGVSHDNHU
DUHDFWLYDWHGDQGWKHFDOOLVDQVZHUHGDXWRPDWLFDOO\<RXFDQFRQWLQXHWKHFDOOKDQGVIUHHRUXVHWKH
KDQGVHW
<RXFDQDXWRPDWLFDOO\DQVZHUFDOOVIURPDVSHFLILFH[WHQVLRQRUIURPDOOH[WHQVLRQVRQWKHV\VWHP
5HIHUWR+DQGVIUHH2SHUDWLRQIRULQIRUPDWLRQRQXVLQJ\RXUH[WHQVLRQKDQGVIUHH
1RWHV
 $XWR$QVZHUFDQRQO\EHHQDEOHGWRDQVZHULQFRPLQJLQWHUQDOFDOOV
 <RXVKRXOGGHDFWLYDWH$XWRPDWLF$QVZHUZKHQ\RXOHDYH\RXUGHVN
PROGRAMMING
3URJUDPDQ$XWR$QVZHUNH\DVGHVFULEHGXQGHU4XLFN.H\3URJUDPPLQJ
OPERATION
To activate/deactivate Auto Answer:
3UHVVWKH$XWR$QVZHUNH\
$XWR$QVZHUGLVSOD\VRQWKHVFUHHQZKHQWKHIHDWXUHLVDFWLYH

Automatic Hold
:KLOHLQFRQYHUVDWLRQZLWKDQRWKHU
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DUW
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WKLVIHDWXUHDOORZV
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RXWRPDNHRUUHFHLYHDFDOOZLWKRXWILUVW
SODFLQJWKHFXUUHQWFDOORQKROG
1RWH$XWRPDWLF([FOXVLYH+ROGFDQDOVREHXVHGWRPDNHDIDVWWUDQVIHUWKDWLVZKLOHRQDFDOO
SODFHDQRWKHUWRDQH[WHQVLRQDQGWKHQWUDQVIHUWKHILUVWFDOOWRLWE\KDQJLQJXS)RUPRUH
LQIRUPDWLRQRQWUDQVIHUULQJFDOOVUHIHUWR7UDQVIHULQWKH&DOO%DVLFVVHFWLRQ
OPERATION
Outgoing Calls
To place the current call on Automatic Exclusive Hold and make another call:
:KLOHLQFRQYHUVDWLRQZLWKDQHVWDEOLVKHGFDOOPDNHDQRWKHUFDOO
7KHFDOOHUSODFHGRQKROGKHDUVVLOHQFHWRQHRUPXVLFRQKROG
<RXKHDUGLDOWRQH
To return to the call placed on hold:
3UHVVWKH&DQFHONH\
To transfer the held party to the newly-called party:
:KLOHLQFRQYHUVDWLRQZLWKWKHQHZO\FDOOHGSDUW\UHSODFH\RXUKDQGVHWRUSUHVV+DQGVIUHH
Incoming Calls
To place the current call on Automatic Hold and answer an incoming call:
 :KLOHLQFRQYHUVDWLRQZLWKDQHVWDEOLVKHGFDOOSUHVVWKHIODVKLQJNH\ZKLFKLVLQGLFDWLQJWKH
LQFRPLQJFDOO
 +DQGOHWKHQHZFDOODVXVXDO
To return to the held call:
:KLOH\RXUH[WHQVLRQLVLGOHSUHVVWKH3ULPH/LQHNH\RULIWKHFDOOKDVDQDVVRFLDWHG'66%/)RU
/,1(NH\SUHVVWKLVNH\

Callback when Free
,I\RXKHDUEXV\WRQHZKHQ\RXFDOODQH[WHQVLRQRUWU\WRDFFHVVDOLQHXVHWKLVIHDWXUHWRKDYHWKH
V\VWHPFDOO\RXZKHQWKHH[WHQVLRQRUOLQHEHFRPHVDYDLODEOH
<RXUH[WHQVLRQVWDUWVULQJLQJZKHQWKHFDOOHGH[WHQVLRQRUOLQHEHFRPHVDYDLODEOHDQGDXWRPDWLFDOO\
UHGLDOVWKHRWKHUH[WHQVLRQRUDFFHVVHVWKHOLQHZKHQ\RXDQVZHUWKHFDOOEDFN
1RWHV
 &DOOEDFNVRQOLQHVRQO\DSSO\ZKHQWKHOLQHLVLQXVHDQGQRWZKHQWKHFDOOHGSDUW\LVEXV\
 <RXU$GPLQLVWUDWRUFDQVHWXSWKHV\VWHPVRWKDWDVLQJOHGLJLWFDQEHXVHGLQVWHDGRI
SURJUDPPLQJD&$//%$&.NH\&RQWDFW\RXU$GPLQLVWUDWRUIRUDOLVWRIVLQJOHGL
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LWDFFHVVFRGHV
PROGRAMMING
3URJUDPWKH&$//%$&.NH\DVGHVFULEHGXQGHU4XLFN.H\3URJUDPPLQJ
OPERATION
To place a callback on a busy extension or line:
:KLOHOLVWHQLQJWREXV\WRQHSUHVVWKH&$//%$&.NH\RUGLDOWKHVLQJOHGLJLWDFFHVVFRGH
V\VWHPGHIDXOW
$QLFRQGLVSOD\VQH[WWRWKH&$//%$&.NH
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DQGGLDOWRQHLVUHWXUQHGWRLQGLFDWH
VXFFHVVIXODFWLYDWLRQ
When the target extension or line becomes available:
 <RXUH[WHQVLRQULQJVDQGWKHLFRQQH[WWRWKH&$//%$&.NH\LISURJUDPPHGDQG\RXU3ULPH
/LQHNH\IODVK$PHVVDJHVLPLODUWRWKHIROORZLQJLVGLVSOD\HG(;7[[[[&$//%$&.
 /LIW\RXUKDQGVHWWRWDNHWKHFDOORUSUHVVWKH3ULPH/LQHNH\
,I\RXKDGSODFHGWKHFDOOEDFNRQDQH[WHQVLRQ\RXKHDUULQJLQJWRQHLISODFHGRQDOLQH\RXKHDU
GLDOWRQH
1RWH,I\RXGRQRWUHVSRQGWRWKHFDOOEDFNZLWKLQVHFRQGVRU\RXREWDLQDFFHVVWRWKHUHTXLUHG
H[WHQVLRQRUOLQHEHIRUHWKHFDOOEDFNPDWXUHV\RXUUHTXHVWLVFDQFHOOHG
To cancel a callback:
:KLOH\RXUH[WHQVLRQLVLGOHSUHVVWKH&$//%$&.NH\RUGLDOWKHVLQJOHGLJLWDFFHVVFRGH

Call Forwarding
,QFRPLQJLQWHUQDODQGH[WHUQDOFDOOVSUHVHQWHGDW\RXUH[WHQVLRQFDQEHIRUZDUGHGLQWKHIROORZLQJ
ZD\V
&DOO)RUZDUG$OO$/:$<6IRUZDUGVDOO\RXUFDOOVWRDQRWKHUH[WHQVLRQRUH[WHQVLRQJURXS
ZLWKRXWILUVWSUHVHQWLQJWKHFDOOVWR\RXUH[WHQVLRQ
&DOO)RUZDUGRQ1R$QVZHURU%XV\1$%IRUZDUGV\RXUFDOOVWRDQRWKHUH[WHQVLRQRUH[WHQVLRQ
JURXSZKHQ\RXDUHEXV\RQDQRWKHUFDOORUDZD\IURP\RXUGHVN
)ROORZ0HDQG)ROORZ0H,P+HUHIRUZDUGV\RXUFDOOVWRDQRWKHUH[WHQVLRQZKHUH\RXZLVKWR
WDNH\RXUFDOOV
5HPRWH&DOO)RUZDUGIRUZDUGVDOO\RXULQFRPLQJFDOOVWRDQH[WHUQDOGHVWLQDWLRQIRUH[DPSOHD
FHOOXODUSKRQHRU\RXKRPHQXPEHU6HH5HPRWH&DOO)RZDUGHOVHZKHUHLQWKLVJXLGHIRUPRUH
LQIRUPDWLRQ
6SOLW&DOO)RUZDUGIRUZDUGV\RXULQFRPLQJLQWHUQDOFDOOVDQGH[WHUQDOFDOOVWRGLIIHUHQW
GHVWLQDWLRQV6HH6SOLW&DOO)RUZDUGHOVHZKHUHLQWKLVJXLGHIRUPRUHLQIRUPDWLRQ
1RWH<RXFDQDOVRIRUZDUG
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\RXIRUZDUG\RXUSKRQHWRLVXVXDOO\<RXUDGPLQLVWUDWRUFDQWHOO\RXZKDWWKHQXPEHULVRQ\RXU
V\VWHP
PROGRAMMING
 3UHVV6(77,1*6
 3UHVVWKH1H[WFRPPDQGNH\
 3UHVVWKH6HOHFWFRPPDQGNH\ZKHQ&$//)25:$5'"LVGLVSOD\HG
 3UHVVWKH1H[WFRPPDQGNH
UH
HDWHGO
XQWLOWKHW
HRIFDOOIRUZDUGLQ
RXUH
XLUHLVGLV
OD
HG
 3UHVVWKH6HOHFWFRPPDQGNH\
 )RU&DOO)RUZDUG$OO$/:$<6RU1R$QVZHU%XV\1$%SUHVV1H[WUHSHDWHGO\WRVHWXS
IRUZDUGLQJRIDOOFDOOVLQWHUQDOFDOOVRUH[WHUQDOFDOOVDQGWKHQSUHVV6HOHFW
 3UHVVWKH3URJUDPFRPPDQGNH\
 'LDOWKHGHVWLQDWLRQQXPEHU
7RIRUZDUG\RXUFDOOVWRYRLFHPDLOLIDYDLODEOHGLDORURWKHUQXPEHUDVLQVWUXFWHGE\\RXU
DGPLQLVWUDWRU'LDOLQJDGHVWLQDWLRQQXPEHULVRSWLRQDOZKHQSURJUDPPLQJ)ROORZ0H1RWGLDOLQJ
WKHQXPEHUVHWVXS)ROORZ0H,P+HUHZKLFKHQDEOHV\RXWRSXOO\RXUFDOOVWRDQ\H[WHQVLRQ
LQWKHV\VWHP6HHEHORZIRULQVWUXFWLRQVRQDFWLYDWLQJ)ROORZ0H,P+HUHIURPDQRWKHU
H[WHQVLRQ
 3UHVVWKH6DYHFRPPDQGNH\
 7RWXUQRQWKHVHOHFWHGIRUZDUGLQJSUHVVWKH&KDQJHFRPPDQGNH\IROORZHGE\WKH7XUQ2Q
FRPPDQGNH\
 3UHVV6(77,1*6WRFRPSOHWHWKHRSHUDWLRQ
To activate Follow Me (I’m Here) from a remote extension:
 'LDOWKH)ROORZ0H,P+HUHIHDWXUHDFFHVVFRGH
 'LDO\RXUXVXDOH[WHQVLRQQXPEHU<RXUFDOOVDUHIRUZDUGHGWRWKHQHZH[WHQVLRQ
1RWH$)ROORZ0H,P+HUHUHTXHVWLVQRWDOORZHGLIWKHSXOOHGIURPH[WHQVLRQGRHVQRWKDYHWKH
)ROORZ0HIHDWXUHHQDEOHG

To cancel Call Forwarding:
 3UHVV6(77,1*6
 3UHVVWKH1H[WFRPPDQGNH\
 3UHVVWKH6HOHFWFRPPDQGNH\ZKHQ&$//)25:$5'"LVGLVSOD\HG
 &RQWLQXHSUHVVLQJ1H[WDQG6HOHFWXQWLOWKHFDOOIRUZDUGLQ
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 3UHVVWKH&KDQJHFRPPDQGNH\
 3UHVVWKH7XUQ2IIFRPPDQGNH\
 3UHVV6(77,1*6WRFRPSOHWHWKHRSHUDWLRQ
Call Park
7KLVIHDWXUHDOORZV\RXWRDQVZHUDQH[WHUQDOFDOODQGSODFHLWLQDW\SHRIKROGZKLFKHQDEOHVDQ\RQH
RQWKHV\VWHPWRUHWULHYHLW<RXLQIRUPDQRWKHUH[WHQVLRQXVHUWKDWDFDOOLVZDLWLQJWREHDQVZHUHG
RQDVSHFLILFOLQHXVLQJWKH([WHQVLRQ3DJLQJIHDWXUH7KHH[WHQVLRQXVHUSLFNVXSWKHFDOOE\GLDOLQJ
WKH&DOO3DUN3LFNXSIHDWXUHDFFHVVFRGHIROORZHGE\WKHVSHFLILHGOLQHQXPEHU
5HIHUWR&DOO3DUN3LFNXSIRUPRUHLQIRUPDWLRQRQUHWULHYLQJDSDUNHGFDOODQGWR([WHQVLRQ3DJLQJIRU
LQIRUPDWLRQRQEURDGFDVWLQJWRRWKHUH[WHQVLRQXVHUV
PROGRAMMING
3URJUDPWKH3$5.NH\DVGHVFULEHGXQGHU4XLFN.H\3URJUDPPLQJ
OPERATION
To park an incoming external call:
 $IWHUDQVZHULQJWKHFDOOSUHVVWKH3$5.NH\
$PHVVDJHVLPLODUWRWKHIROORZLQJLVGLVSOD\HG/,1([[+(/':KHUH[[LVWKHOLQHQXPEHUWKH
FDOOHULVKHOGRQ
 3UHVVWKH(;7(16,213$*,1*NH\WRDQQRXQFHWKHFDOO
To retrieve an unanswered parked call:
,ISURJUDPPHGSUHVVWKH/,1(NH\DVVRFLDWHGZLWKWKHIODKVLQJLFRQ
<RXDUHFRQQHFWHGWRWKHSDUNHGFDOO
Alternatively:
 'LDOWKH&DOO3DUN3LFNXSIHDWXUHDFFHVVFRGH
 'LDOWKHWZRGLJLWOLQHQXPEHUIRUH[DPSOH
<RXDUHQRZFRQQHFWHGWRWKHSDUNHGFDOO

Call Park Pick-up
7KLVIHDWXUHDOORZV\RXWRSLFNXSDQH[WHUQDOFDOOKHOGRQDVSHFLILFOLQHE\DQRWKHUH[WHQVLRQXVHUE\
GLDOLQJWKH&DOO3DUN3LFNXSIHDWXUHDFFHVVFRGHIROORZHGE\WKHOLQHQXPEHU
$QH[WHQVLRQXVHUEURDGFDVWVDPHVVDJHLQIRUPLQJ\RXWKDW\RXKDYHDFDOOZDLWLQJWREHDQVZHUHG
DQGRQZKLFKOLQHWKHFDOOLVKHOG7RUHWULHYHWKHFDOO\RXGLDOWKH&DOO3DUNIHDWXUHDFFHVVFRGH
IROORZHGE\WKHOLQHQXPEHURQZKLFKWKHFDOOLVZDLWLQJ)RUPRUHLQIRUPDWLRQRQSDUNLQJDFDOOUHIHU
WR&DOO3DUN
1RWH<RXU$GPLQLVWUDWRUFDQVHWXSWKHV\VWHPVRWKDWDVLQJOHGLJLWFDQEHXVHGWRSLFNXSWKHFDOO
LQVWHDGRIXVLQJWKHWKUHHGLJLWDFFHVVFRGH&RQWDFW\RXU$GPLQLVWUDWRUIRUDOLVWRIVLQJOHGLJLWDFFHVV
FRGHV
OPERATION
On receiving a broadcast message of a call waiting to be answered on a specific line for you:
 'LDOWKH&DOO3DUN3LFNXSIHDWXUHDFFHVVFRGH
 'LDOWKHOLQHQXPEHURUSUHVVWKH/,1(NH\DVVRFLDWHGZLWKWKHIODVKLQJLFRQ
<RXDUHQRZFRQQHFWHGWRWKHFDOOHU
1RWH5HIHUWR6\VWHP+ROGIRUGHWDLOHGLQIRUPDWLRQRQSLFNLQJXSFDOOVLQWKLVZD\

Call Status Information
<RXU/&'SURYLGHVLQIRUPDWLRQDERXWWKHVWDWXVRI\RXUH[WHQVLRQDQGRIWKHFXUUHQWFDOO

1RWH:KHUHV\VWHPVDUHVHWXSZLWKVL[GLJLWH[WHQVLRQRUH[WHQVLRQJURXSQXPEHULQJVKRUWHQHG
PHVVDJHVDUHGLVSOD\HG
.H\6WDWXV ([SODQDWLRQ
$/$50&$//5,1*,1* $QDODUPFDOOLVULQJLQJDW\RXUH[WHQVLRQ
$/$50&$//$16:(5(' <RXKDYHDQVZHUHGDQDODUPFDOO
%&$67)520(;7[[[[ <RXDUHFXUUHQWO\UHFHLYLQJDEURDGFDVWPHVVDJHIURPWKHGLVSOD\HG
H[WHQVLRQ
%52$'&$67$// <RXDUHFXUUHQWO\EURDGFDVWLQJDPHVVDJHWRDOOH[WHQVLRQVRQWKH
V\VWHP
%52$'&$67*5283[[ <RXDUHFXUUHQWO\EURDGFDVWLQJDPHVVDJHWRDVSHFLILFH[WHQVLRQ
JURXS
'2127',6785% 'R1RW'LVWXUELVFXUUHQWO\DFWLYHDW\RXUH[WHQVLRQ
&217$&7,167$//(5 7KHLQFRPLQJFDOOLVRQDOLQHZKLFKGRHVQRWKDYHDOLQHQXPEHU
DOORFDWHG
(;7[[[[$16:(5(' 7KHFDOOHGH[WHQVLRQKDVDQVZHUHG
(;7[[[[%86< 7KHFDOOHGH[WHQVLRQLVEXV\
(;7[[[[&$//,1* 7KHGLVSOD\HGH[WHQVLRQLVULQJLQJ\RXUH[WHQVLRQ
(;7[[[['1' 7KHFDOOHGSDUW\KDV'R1RW'LVWXUEDFWLYDWHG
(;7[[[[)25:$5'(' 7KHFDOOHGH[WHQVLRQLVFXUUHQWO\IRUZDUGLQJLQFRPLQJFDOOV
(;7[[[[+(/' 7KHVSHFLILHGH[WHQVLRQLVRQKROGDW\RXUH[WHQVLRQ
(;7[[[[&$//%$&. 7KHFDOOWKDW\RXWUDQVIHUUHGWRDVSHFLILFH[WHQVLRQKDVUHWXUQHGWR
\RXUH[WHQVLRQEHFDXVHWKHFDOOHGH[WHQVLRQGLGQRWDQVZHU
(;7[[[[5,1*,1* 7KHH[WHQVLRQQXPEHU\RXGLDOHGLVULQJLQJ
(;7[[[[63($.,1* <RXDUHFXUUHQWO\VSHDNLQJWRWKHGLVSOD\HGH[WHQVLRQ
*5283[[5,1*,1* 7KHH[WHQVLRQJURXSQXPEHU\RXGLDOHGLVULQJLQJ
/,1([[$16:(5(' <RXKDYHDQVZHUHGDFDOORQWKHVSHFLILHGOLQH
/[[5(9(;7[[[[ 7KHFDOORQOLQHQXPEHU;;KDVUHYHUWHGIURPWKHGLVSOD\HGH[WHQVLRQ
/[[5(;7*53[[ 7KHFDOORQOLQHQXPEHU;;KDVUHYHUWHGIURPWKHGLVSOD\HGH[WHQVLRQ
JURXS
/,1([[+(/' <RXKDYHSODFHGDQH[WHUQDOFDOORQKROG
/,1([[5(9(57(' $QH[WHUQDOFDOOKDVUHYHUWHGWRWKHRULJLQDWLQJH[WHQVLRQ
/,1([[5,1*,1* <RXKDYHDQLQFRPLQJFDOORQWKHVSHFLILHGOLQH
/,67(1(;7[[[[ <RXDUHFXUUHQWO\UHFHLYLQJDEURDGFDVWPHVVDJHIURPWKHGLVSOD\HG
H[WHQVLRQ
0(66$*(:$,7,1* <RXKDYHDPHVVDJHZDLWLQJWREHDQVZHUHGDW\RXUH[WHQVLRQ
1,*+76(59,&([ 7KHVSHFLILHG1LJKW6HUYLFHLVDFWLYH
5,1*(5212)) <RXUH[WHQVLRQVULQJHULVFXUUHQWO\VZLWFKHGRII
63($.(;7[[[[ <RXDUHEURDGFDVWLQJDPHVVDJHWRWKHGLVSOD\HGH[WHQVLRQ
7+,6,6(;7[[[[ 'LVSOD\V\RXUH[WHQVLRQQXPEHU
7+5((3$57< <RXDUHFXUUHQWO\LQYROYHGLQDWKUHHSDUW\FRQIHUHQFHFDOO
;;&$//6:$,7,1* 7KHQXPEHURIFDOOVZDLWLQJWREHDQVZHUHGDW\RXUH[WHQVLRQ

Call Store
7KLVIHDWXUHDOORZV\RXWRSODFHDFDOORQKROGXQGHUDNH\DQGOHDYHLWRQKROGIRUDOHQJWKRIWLPH
GHWHUPLQHGE\V\VWHPSURJUDPPLQJ<RXFDQSURJUDPDQ\QXPEHURI6725(NH\VRQ\RXUH[WHQVLRQ
1RWHV$VWRUHGFDOOFDQQRWEHSLFNHGE\DQRWKHUH[WHQVLRQXVHUDQG\RXFDQQRWWUDQVIHUWKHVWRUHG
FDOOWRDQRWKHUH[WHQVLRQ
PROGRAMMING
3URJUDP6725(NH\VDVGHVFULEHGXQGHU4XLFN.H\3URJUDPPLQJ
1RWH:KHQUHTXHVWHGGLDOWKH6725(NH\VQXPEHULQWZRGLJLWIRUPDWIRUH[DPSOH
OPERATION
To store a call while in conversation with another party:
3UHVVD6725(NH\
7KHIROORZLQJPHVVDJHLVGLVSOD\HG/,1([[6725('DQG\RXKHDUGLDOWRQH
To retrieve a call:
3UHVVWKH6725(NH\DVVRFLDWHGZLWKWKHIODVKLQJLFRQ
Calls For
7KLVIHDWXUHLGHQWLILHVWKHH[WHQVLRQQXPEHURIDXVHUZKRKDVIRUZDUGHGFDOOVWR\RXUH[WHQVLRQ
:KHQDIRUZDUGHGFDOOLVSUHVHQWHGDW\RXUH[WHQVLRQWKHLFRQDVVRFLDWHGZLWKWKH&$//6)25NH\
IODVKHVDQG\RXUVFUHHQWHPSRUDULO\GLVSOD\VZKRWKHFDOOZDVRULJLQDOO\LQWHQGHGIRU3UHVVWKH&$//6
)25NH\WRDQVZHUWKHFDOOZLWKWKHDSSURSULDWHJUHHWLQJ,IDQXPEHURIH[WHQVLRQXVHUVUHJXODUO\
IRUZDUGWKHLUFDOOVWR\RX\RXFDQVHWXSD&$//6)25NH\IRUHDFKH[WHQVLRQ
,I\RXUH[WHQVLRQLVVHWXSIRU0DQDJHU6HFUHWDU\RSHUDWLRQDQG\RXKDYHD&$//6)25NH\
SURJUDPPHGWKHLFRQDVVRFLDWHGZLWKWKHNH\LQGLFDWHVZKHQWKH0DQDJHU6HFUHWDU\LVDEVHQW,I
\RXUH[WHQVLRQLVVHWXSDVD6HFUHWDU\H[WHQVLRQLQYROYHGLQRQHWRRQH0DQDJHU6HFUHWDU\
RSHUDWLRQDQG\RXKDYHD&$//6)25NH\SURJUDPPHGIRU\RXU0DQDJHU\RXFDQSUHVVWKLVNH\WR
VZLWFKWKH0DQDJHUVH[WHQVLRQEHWZHHQWKHDEVHQWRUSUHVHQWVWDWH5HIHUWR0DQDJHU6HFUHWDU\
2SHUDWLRQIRUPRUHLQIRUPDWLRQ
1RWH7KH&$//6)25NH\VKRXOGEHODEHOHGZLWKWKHQDPHRUQXPEHURIWKHIRUZDUGLQJH[WHQVLRQ
PROGRAMMING
3URJUDPD&$//6)25NH\DQG$%6(1735(6(17NH\DVGHVFULEHGXQGHU4XLFN.H\3URJUDPPLQJ
OPERATION
To answer a call forwarded from another extension:
3UHVVWKHIODVKLQJ&$//6)25NH\
/