Mitel 5240 User manual

USER GUIDE

3300 ICP - 3.3

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Contents

ABOUT THE 5240 IP APPLIANCE



,3$SSOLDQFH)HDWXUHV 

TIPS FOR YOUR COMFORT AND SAFETY



'RQWFUDGOHWKHKDQGVHW 

3URWHFW\RXUKHDULQJ 

$GMXVWLQJWKHYLHZLQJDQJOH 

CUSTOMIZING YOUR 5240 APPLIANCE



5LQJHU&RQWURO 

+DQGVHW+HDGVHWDQG6SHDNHUSKRQH9ROXPH 

'LVSOD\&RQWUDVW&RQWURO 

4XLFN.H\3URJUDPPLQJ 

/DQJXDJH&KDQJH 

MAKING AND ANSWERING CALLS



0DNHDFDOO 

$QVZHUDFDOO 

(QGDFDOO 

5HGLDO 

5HGLDO6DYHG1XPEHU 

6SHHG&DOO3HUVRQDO 

+DQGVIUHH2SHUDWLRQ 

$XWR$QVZHU 

LL

CALL HANDLING



+ROG 

7UDQVIHU 

&RQIHUHQFH 

&RQIHUHQFH6SOLW 

$GG+HOG 

6ZDS 

&DOO)RUZDUG 

&DOO)RUZDUG5HPRWH 

&DOO)RUZDUG(QG&KDLQLQJ 

&DOO)RUZDUG)RUFHG 

&DOO)RUZDUG2YHUULGH 

0HVVDJLQJ$GYLVRU\ 

0HVVDJLQJ&DOOEDFN 

USING OTHER FEATURES



$FFRXQW&RGHV 

&DOOEDFN 

&DOO3DUN 

&DOO3LFNXS 

&DPSRQ 

'R1RW'LVWXUE 

2YHUULGH,QWUXGH 

3DJLQJ 

'LUHFW3DJLQJ 

5HPLQGHU 

+HDGVHW2SHUDWLRQ 

+HDGVHW2SHUDWLRQZLWK)HDWXUH&RQWURO6ZLWFK 

0XVLF 

&DOFXODWRU 

*URXS3DJLQJ0HHW0H$QVZHU 

7UXQN)ODVK 

LLL

USING THE APPLICATIONS



3HUVRQDO'LUHFWRU\ 

&RUSRUDWH'LUHFWRU\ 

&DOO/RJV 

6SHHG'LDOV 

%RRNPDUNV 

2QOLQH6HUYLFHV 

0LWHO1HWZRUNV,U'$0RGXOH 

6SHHFK5HFRJQLWLRQ 

USING VISUAL VOICE MAIL



$ERXWWKH9RLFH0DLOPDLQVFUHHQ 

6RUWLQJ0HVVDJHV 

3OD\LQJPHVVDJHV 

0DNLQJDQG5HSO\LQJWR0HVVDJHV 

5HFRUGLQJ0HPRV 

&UHDWLQJ'LVWULEXWLRQ/LVWV 

&KDQJLQJ\RXU*UHHWLQJV1DPHDQG3DVVFRGH 

FEATURE ACCESS CODES





ABOUT THE 5240 IP APPLIANCE

7KH0LWHO1HWZRUNV,3$SSOLDQFHLVDGLJLWDOWHOHSKRQHWKDWDOVRVHUYHV

DVDJDWHZD\WR\RXUFRPSDQ\QHWZRUNSURYLGLQJ\RXZLWKUHDOWLPHDFFHVV

WRDSSOLFDWLRQVDQGVHUYLFHVVXFKDVZHEEURZVLQJGLUHFWRU\PDQDJHPHQW

DQGYLVXDOYRLFHPDLO

7KH,3$SSOLDQFHIHDWXUHVDIXOOGXSOH[VSHDNHUSKRQHWKDWDOORZV\RX

WKHIUHHGRPWRZRUNDW\RXUFRPSXWHUGXULQJFDOOVWKHVL[FRPPDQGNH\V

DQGQLQHSURJUDPPDEOHTXLFNNH\VSURYLGHFRQYHQLHQWDFFHVVWRIHDWXUHV

3URJUDPPLQJWKHTXLFNNH\VLVVLPSOHWKDQNVWRWKHHDV\WRIROORZVFUHHQ

SURPSWV)RUHYHQHDVLHUSURJUDPPLQJXVHWKH'HVNWRS7RRODFRPSDQLRQ

DSSOLFDWLRQIRUWKH,3$SSOLDQFHWKDWUXQVRQD3&



5240 IP Appliance Features

)HDWXUH )XQFWLRQ

5LQJLQJ,QGLFDWRU IODVKHVWRVLJQDODQLQFRPLQJFDOO

$XGLR'HYLFH

&RQWUROV

VZLWFKHVEHWZHHQKHDGVHWDQGKDQGVHWRSHUDWLRQ

PXWHVWKHKDQGVIUHHPLFURSKRQHDQGDGMXVWVWKH

VRXQGOHYHO

&RPPDQG.H\V LQYRNHVWKHFRPPDQGRUIXQFWLRQGHVFULEHGE\WKH

DGMDFHQWODEHO7KHFRPPDQGRUIXQFWLRQFKDQJHV

DFFRUGLQJWRWKHVFUHHQ\RXDUHLQ

7HOHSKRQ\)HDWXUH

.H\V

HQDEOHVDQGGLVDEOHV+DQGVIUHHRSHUDWLRQSODFHV

FDOOVRQ+ROG7KH6SHHFK5HFRJQLWLRQNH\GLDOV

WKHDXWRPDWHGDWWHQGDQWRURWKHUVHUYLFHDV

GHWHUPLQHGE\V\VWHPSURJUDPPLQJ

$SSOLFDWLRQ.H\V DFFHVVHVIXQFWLRQVVHUYLFHVDQGDSSOLFDWLRQV

SURYLGHGRQWKH,3$SSOLDQFH6HH8VLQJWKH

$SSOLFDWLRQVIRUPRUHLQIRUPDWLRQ

0HVVDJH,QGLFDWRU IODVKHVZKHQ\RXKDYHDQHZYRLFHPHVVDJH

,QIUD5HG

7UDQVFHLYHU/HQV

OLQNVWKH,3$SSOLDQFHWRD3DOP+DQGKHOG

3HUVRQDO'LJLWDO$VVLVWDQW3'$HQDEOLQJXVHUVWR

VSHHGGLDOFDOOVIURPWKHLU3DOP26DGGUHVVERRNRU

WRDFFHVVIHDWXUHVDQGWHOHSKRQHQXPEHUV

SURJUDPPHGRQWKHLURZQH[WHQVLRQ)RUPRUH

LQIRUPDWLRQRQXVLQJWKH3'$UHIHUWRWKH0LWHO

1HWZRUNV3'$DQG,U'$0RGXOHWHFKQLFDO

GRFXPHQWDWLRQ

'LVSOD\6FUHHQ SURYLGHVDODUJHKLJKUHVROXWLRQYLHZLQJDUHDIRU

HDVHRIXVH

4XLFN.H\V LQYRNHWKHFRPPDQGRUIXQFWLRQLQGLFDWHGE\WKH

DGMDFHQWODEHO7KHERWWRPTXLFNNH\LVDOZD\V\RXU

3ULPH/LQHWKHUHPDLQLQJTXLFNNH\VDUH

SURJUDPPDEOH

1DYLJDWLRQ.H\V VFUROOVWKHGLVSOD\WRWKHQH[WRUSUHYLRXVSDJH7KH

OHIWDUURZNH\EDFNVSDFHVHUDVLQJDQ\FKDUDFWHUVWR

WKHOHIW7KHULJKWDUURZNH\LQVHUWVVSDFHV2.

SHUIRUPVWKHGHIDXOWFRPPDQGRQDVHOHFWHGLWHP

'LDOSDG.H\V XVHGIRUGLDOLQJZKHQLQSKRQHPRGHDQGWRHQWHU

FKDUDFWHUVZKHQLQDSSOLFDWLRQPRGH



TIPS FOR YOUR COMFORT AND SAFETY

Don’t cradle the handset!

3URORQJHGXVHRIWKHKDQGVHWFDQOHDGWRQHFNVKRXOGHURUEDFNGLVFRPIRUW

HVSHFLDOO\LI\RXFUDGOHWKHKDQGVHWEHWZHHQ\RXUHDUDQGVKRXOGHU,I\RX

WDONRQWKHSKRQHDORW\RXPD\ILQGLWPRUHFRPIRUWDEOHWRXVHDKHDGVHW

6HH+HDGVHW2SHUDWLRQIRUPRUHLQIRUPDWLRQ

Protect your hearing

<RXU,3$SSOLDQFHKDVDFRQWUROIRUDGMXVWLQJWKHYROXPHRIWKHKDQGVH

W

UHFHLYHURUKHDGVHW%HFDXVHFRQWLQXRXVH[SRVXUHWRORXGVRXQGVFDQ

FRQWULEXWHWRKHDULQJORVVNHHSWKHYROXPHDWDPRGHUDWHOHYHO

Adjusting the viewing angle

7KHVWDQGEXLOWLQWR\RXU,3$SSOLDQFHWLOWVWRJLYH\RXDEHWWHUYLHZRI

WKHNH\V

7RDGMXVWWKHYLHZLQJDQJOH

 'HSUHVVWKHEXWWRQRQWKHVWDQGDWWKHEDFNRIWKHVHW

 6OLGHWKHVWDQGLQRURXWWRDFKLHYHWKHGHVLUHGDQJOH

 5HOHDVHWKHEXWWRQ



CUSTOMIZING YOUR 5240 APPLIANCE

Ringer Control

7RDGMXVWWKH5LQJHU9ROXPHZKLOH,3$SSOLDQFHLVULQJLQJ

3UHVVWKHYROXPHFRQWUROEXWWRQVORFDWHGDERYHWKHGLVSOD\

7RDGMXVWWKH5LQJHU9ROXPHRU3LWFKZKLOHWKH,3$SSOLDQFHLV

LGOH

 3UHVV6(77,1*6

 3UHVVWKH0RUHFRPPDQGNH\

 3UHVVWKH5LQJ$GMXVWFRPPDQGNH\

 3UHVVWKH5LQJHU9RORU5LQJHU3LWFKFRPPDQGNH\

 3UHVVWKHYROXPHFRQWUROEXWWRQVORFDWHGDERYHWKHGLVSOD\WRDGMXVWWKH

YROXPHRUSLWFK

 3UHVV6(77,1*6

Handset, Headset and Speakerphone Volume

7RDGMXVWWKHYROXPHRIWKHDFWLYHUHFHLYHU

3UHVVWKHYROXPHFRQWUROEXWWRQVORFDWHGDERYHWKHGLVSOD\

Display Contrast Control

7RDGMXVWWKH'LVSOD\&RQWUDVWZKLOHWKH,3$SSOLDQFHLVLGOH

3UHVVWKHYROXPHFRQWUROEXWWRQVORFDWHGDERYHWKHGLVSOD\



Quick Key Programming

<RXFDQSURJUDP\RXUTXLFNNH\VXVLQJWKH,3$SSOLDQFHRUWKH

'HVNWRS7RRO7KH'HVNWRS7RROLVDFRPSDQLRQDSSOLFDWLRQIRUWKH,3

$SSOLDQFHWKDWUXQVRQD3&,WDOORZV\RXWRODEHOWKHTXLFNNH\VWKDW\RX

SURJUDPPHG7KHODEHOVDSSHDURQWKHGLVSOD\DQGFDQQRWEHDVVLJQHGIURP

WKH,3$SSOLDQFHLWVHOI

7RGLVSOD\WKHIHDWXUHWKDWLVFXUUHQWO\SURJUDPPHGWRDTXLFNNH\

 3UHVV6(77,1*6

 3UHVVDTXLFNNH\

 3UHVVDQRWKHUTXLFNNH\RU6(77,1*6WRH[LWWKH6HWWLQJVPHQX

7RSURJUDPDTXLFNNH\

 3UHVV6(77,1*6

 3UHVVDTXLFNNH\

 'RRQHRIWKHIROORZLQJ

7RUHSURJUDPWKHNH\SUHVVWKH&KDQJH.H\FRPPDQGNH\DQG

WKHQVHOHFWDQHZIHDWXUH

7RFOHDUWKHNH\SUHVVWKH&OHDU.H\FRPPDQGNH\

 3UHVV6(77,1*6WRH[LWWKH6HWWLQJVPHQX

1RWHV

 8VHWKH'HVNWRS7RROWRDVVLJQODEHOVWRWKHTXLFNNH\V

 :KHQSURJUDPPLQJVSHHGGLDOQXPEHUV\RXFDQLQVHUWDSDXVHIRUGLDO

WRQHLQWKHQXPEHUE\SUHVVLQJ6(77,1*6IROORZHGE\DTXLFNNH\DQG

WKHQWKH,QVHUW3DXVHFRPPDQGNH\DWWKHDSSURSULDWHSRLQWWKLV

LQVHUWVDIRXUVHFRQGGHOD\IRUH[DPSOH37KHV\VWHPGLDOV

ZDLWVIRXUVHFRQGVWKHQGLDOV,IUHTXLUHG\RXFDQLQVHUW

PXOWLSOHSDXVHV



Language Change

7RFKDQJHWKHODQJXDJHRQWKHGLVSOD\

 3UHVV6(77,1*6

 3UHVVWKH0RUHFRPPDQGNH\XQWLO/DQJXDJHDSSHDUV

 3UHVVWKH/DQJXDJHFRPPDQGNH\

 3UHVVWKHFRPPDQGNH\IRUWKHGHVLUHGODQJXDJH

 3UHVV6(77,1*6WRH[LWWKH6HWWLQJVPHQX

MAKING AND ANSWERING CALLS

Make a call

 ,IQHFHVVDU\SUHVV3+21(9,(:WRH[LWWKHFXUUHQWDSSOLFDWLRQ

3UHVVWKHTXLFNNH\DVVRFLDWHGZLWKWKHSDUW\\RXZDQWWRFDOO

'LDOWKHQXPEHUXVLQJWKHGLDOSDGNH\V

 &RQWLQXHWKHFDOOXVLQJWKHVSHDNHUSKRQHRUOLIWWKHKDQGVHW

Answer a call

'RRQHRIWKHIROORZLQJ

/LIWWKHKDQGVHWRUSUHVV+$1'6)5((

7KHFXUUHQWDSSOLFDWLRQZLOOUHPDLQRSHQ

3UHVV3+21(9,(:WRH[LWWKHFXUUHQWDSSOLFDWLRQDQGWKHQOLIWWKH

KDQGVHWRUSUHVV+$1'6)5((

3UHVVLQJ3+21(9,(:ZLOODOORZ\RXWRVHHWKHFDOOHULQIRUPDWLRQ

End a call

'RRQHRIWKHIROORZLQJ

7RHQGDKDQGVIUHHFDOOSUHVVWKH+DQJ8SFRPPDQGNH\

7RHQGDKDQGVHWFDOOUHSODFHWKHKDQGVHW

Redial

7RUHGLDOWKHODVWQXPEHUWKDW\RXPDQXDOO\GLDOHG

 /LIWWKHKDQGVHW

 3UHVV5HGLDOFRPPDQGNH\



Redial - Saved Number

7RVDYHWKHODVWQXPEHUWKDW\RXPDQXDOO\GLDOHG

 /LIWWKHKDQGVHW

 'LDO

7R5HGLDODVDYHGQXPEHU

 /LIWWKHKDQGVHW

 'LDO

Speed Call - Personal

7RVWRUHDSHUVRQDO6SHHG&DOOQXPEHU

 3UHVV6(77,1*6

 3UHVVWKH0RUHFRPPDQGNH\

 3UHVV6SHHG&DOOFRPPDQGNH\

 3UHVVDTXLFNNH\WKDWLVQWDOLQHNH\

 'RRQHRIWKHIROORZLQJ

7RHQWHUDQHZQXPEHUGLDOWKHQXPEHU

7RHQWHUWKHODVWQXPEHUGLDOHGSUHVVWKH5HGLDOFRPPDQGNH\

 ,I\RXZDQWWKHQXPEHUWREHSULYDWHSUHVVWKH0DNH3ULYDWHFRPPDQG

NH\

 3UHVVWKH6DYHFRPPDQGNH\

 3UHVV6(77,1*6WRH[LWWKH6HWWLQJVPHQX

1RWH8VHWKH'HVNWRS7RROWRDVVLJQODEHOVWRWKHTXLFNNH\V

7RGLDODVWRUHGSHUVRQDO6SHHG&DOOQXPEHU

 /LIWWKHKDQGVHW

 3UHVVD6SHHG&DOOTXLFNNH\



Handsfree Operation

7RHQDEOH+DQGVIUHH2SHUDWLRQ

3UHVV+$1'6)5((

7RVZLWFKIURP+DQGVIUHHWR+DQGVHWRSHUDWLRQGXULQJDFDOO

/LIWWKHKDQGVHW

7RWHPSRUDULO\GLVDEOHHQDEOHWKHPLFURSKRQHGXULQJ+DQGVIUHH

2SHUDWLRQ

3UHVV0,&523+21(WKHPLFURSKRQH/('WXUQVRQZKHQWKH

PLFURSKRQHLVGLVDEOHG

7RHQGD+DQGVIUHHFDOO

'RRQHRIWKHIROORZLQJ

3UHVV+$1'6)5((

3UHVVWKH+DQJ8SFRPPDQGNH\

Auto-Answer

7KLVIHDWXUHDXWRPDWLFDOO\FRQQHFWVLQWHUQDOFDOOVWR\RXUH[WHQVLRQ&DOOVDUH

DQQRXQFHGE\DVLQJOHEXUVWRIULQJLQJWKHQWKHPLFURSKRQHDQGVSHDNHU

DUHDFWLYDWHGDQGWKHFDOOLVDQVZHUHG<RXFDQFRQWLQXHWKHFDOOKDQGVIUHH

RUXVHWKHKDQGVHW

7RHQDEOHRUGLVDEOH$XWR$QVZHU

3UHVV$XWR$QVZHUTXLFNNH\

6HH4XLFN.H\3URJUDPPLQJIRULQVWUXFWLRQVRQSURJUDPPLQJIHDWXUHVWR

\RXUSKRQH

7RDQVZHUDFDOOZKHQ\RXKHDUULQJLQJ

&RPPXQLFDWHE\XVLQJWKHVSHDNHUDQGWKHPLFURSKRQH

7RHQGDFDOO

3UHVVWKH+DQJ8SFRPPDQGNH\

25

:DLWIRUWKHFDOOHUWRKDQJXS



CALL HANDLING

Hold

7RSODFHDFDOORQ+ROG

3UHVV+2/'

7RUHWULHYHDFDOOIURP+ROG

 /LIWWKHKDQGVHW

 3UHVVWKHOLQHNH\ZLWKWKHIODVKLQJLFRQ

7RUHWULHYHDFDOOIURP+ROGDWDQRWKHUH[WHQVLRQ

3UHVVWKHIODVKLQJOLQHNH\

25

'LDODQGWKHQXPEHURIWKHH[WHQVLRQWKDWSODFHGWKHFDOORQ+ROG

Transfer

7R7UDQVIHUDQDFWLYHFDOO

 3UHVV7UDQV&RQIFRPPDQGNH\

 'LDOWKHQXPEHURIWKHQH[WSDUW\

 'RRQHRIWKHIROORZLQJ

7RFRPSOHWHWKH7UDQVIHUKDQJXSRUSUHVVWKH5HOHDVH0H

FRPPDQGNH\

7RDQQRXQFHWKH7UDQVIHUZDLWIRUDQDQVZHUFRQVXOWDQGWKHQKDQJ

XS

7RUHWXUQWRWKHILUVWFDOOEHIRUHFRPSOHWLQJWKHWUDQVIHUSUHVVWKH

%DFN7R+HOGRU7UDGH&DOOVFRPPDQGNH\



Conference

7RVHWXSD&RQIHUHQFHZKHQDWZR

S

DUW\FDOOLVDOUHDG\HVWDEOLVKHGRU

WRDGGDQRWKHUSDUW\WRDQH[LVWLQJ&RQIHUHQFH

 3UHVV7UDQV&RQIFRPPDQGNH\

 'LDOWKHQXPEHURIWKHQH[WSDUW\

 :DLWIRUDQDQVZHU

 3UHVVWKH7UDQV&RQIFRPPDQGNH\

7ROHDYHD&RQIHUHQFH

+DQJXS

Conference Split

7RVSOLWDFRQIHUHQFHDQGVSHDNSULYDWHO\ZLWKWKHRULJLQDOSDUW\

3UHVVWKH6SOLWFRPPDQGNH\

Add Held

7RPRYHDFDOORQ+ROGWRDQRWKHUOLQHDSSHDUDQFH

 3UHVVWKHDYDLODEOHOLQHNH\

 3UHVVWKH$GG+HOGFRPPDQGNH\

 3UHVVWKHOLQHNH\ZLWKWKHIODVKLQJLFRQ

7RDGGDFDOORQ+ROGWRDQH[LVWLQJFRQYHUVDWLRQRUFRQIHUHQFH

 3UHVVWKH$GG+HOGFRPPDQGNH\

 3UHVVWKHOLQHNH\ZLWKWKHIODVKLQJLFRQ

Swap

7RFDOODQRWKHUSDUW\ZKHQ\RXDUHLQDQHVWDEOLVKHGWZRSDUW\FDOO

 3UHVV7UDQV&RQI

 'LDOWKHQXPEHU

7RDOWHUQDWHEHWZHHQWKHWZRSDUWLHV

3UHVVWKH7UDGH&DOOVFRPPDQGNH\



Call Forward

&DOO)RUZDUGOHWV\RXUHGLUHFWLQFRPLQJFDOOVWRDQDOWHUQDWHQXPEHUZKHQ

\RXUSKRQHLVEXV\ZKHQ\RXUHQRWDQVZHULQJRUDOOWKHWLPH

%XV\,QWHUQDO([WHUQDODQG%RWKUHGLUHFWV\RXUFDOOVZKHQ\RXU

WHOHSKRQHLVEXV\1R$QVZHU,QWHUQDO([WHUQDODQG%RWKUHGLUHFWV\RXU

FDOOVDIWHUVHYHUDOULQJVLI\RXGRQWDQVZHU$OZD\VUHGLUHFWVDOOLQFRPLQJ

FDOOVUHJDUGOHVVRIWKHVWDWHRI\RXUWHOHSKRQH

1RWH)RULQIRUPDWLRQDERXWXVLQJWKH7R0HFRPPDQGNH\VHH&DOO

)RUZDUG5HPRWH

7RSURJUDP&DOO)RUZDUG

 3UHVV6(77,1*6

 3UHVVWKH0RUHFRPPDQGNH\

 3UHVVWKH)RUZDUGLQJFRPPDQGNH\

 6HOHFWDW\SHRI&DOO)RUZDUG)RULQIRUPDWLRQDERXW&DOO)RUZDUG7R0H

VHH&DOO)RUZDUG5HPRWH

 'RRQHRIWKHIROORZLQJ

7RIRUZDUGRQO\LQWHUQDOFDOOVSUHVVWKH,QWHUQDOFRPPDQGNH\

7RIRUZDUGRQO\H[WHUQDOFDOOVSUHVVWKH([WHUQDOFRPPDQGNH\

7RIRUZDUGERWKLQWHUQDODQGH[WHUQDOFDOOVSUHVVWKH%RWKFRPPDQG

NH\

 'LDOWKHGHVWLQDWLRQQXPEHU

 3UHVVWKH6DYH2QRUSUHVVWKH6DYH2IIFRPPDQGNH\

 3UHVV6(77,1*6WRH[LWWKH6HWWLQJVPHQX

7RWXUQ&DOO)RUZDUGRQDQGRIIRQFHLWKDVEHHQSURJUDPPHG

 3UHVVWKH)RUZDUGLQJFRPPDQGNH\

 3UHVVWKH1H[WFRPPDQGNH\XQWLOWKHW\SHRI&DOO)RUZDUGDSSHDUV

 3UHVVWKH7XUQ)ZG2QRUSUHVVWKH7XUQ)ZG2IIFRPPDQGNH\

 3UHVV6(77,1*6WRH[LWWKH6HWWLQJVPHQX



7RFDQFHO&DOO)RUZDUG

 3UHVV6(77,1*6

 3UHVVWKH0RUHFRPPDQGNH\

 3UHVVWKH)RUZDUGLQJFRPPDQGNH\

 6HOHFWWKHW\SHRIFDOOIRUZDUGLQJ

 3UHVVWKH6DYHRIIFRPPDQGNH\

 3UHVV6(77,1*6WRH[LWWKH6HWWLQJVPHQX

Call Forward - Remote

7RIRUZDUGFDOOVIURPDUHPRWHH[WHQVLRQWR\RXUH[WHQVLRQ

 3UHVV6(77,1*6

 3UHVVWKH0RUHFRPPDQGNH\

 3UHVVWKH)RUZDUGLQJFRPPDQGNH\

 3UHVVWKH7R0HFRPPDQGNH\

 'LDOWKHQXPEHURIWKHUHPRWHH[WHQVLRQ

 3UHVVWKH6DYH2QFRPPDQGNH\

 3UHVV6(77,1*6WRH[LWWKH6HWWLQJVPHQX

7RFDQFHO&DOO)RUZDUG5HPRWHIURPWKHH[WHQVLRQWKDWVHWLW

 /LIWWKHKDQGVHW

 'LDO

 'LDOWKHQXPEHURIWKHUHPRWHH[WHQVLRQ

 +DQJXS

7RFDQFHO&DOO)RUZDUG5HPRWHIURPWKHH[WHQVLRQWKDWZDV

IRUZDUGHG

 3UHVV)RUZDUGLQJFRPPDQGNH\

 3UHVVWKH7XUQ)ZG2IIFRPPDQGNH\

 3UHVV6(77,1*6WRH[LWWKH6HWWLQJVPHQX



Call Forward - End Chaining

7RHQVXUHWKDWFDOOVGRQRWJHWIRUZDUGHGDJDLQE\WKHGHVWLQDWLRQ

QXPEHU

 /LIWWKHKDQGVHW

 'LDO

 +DQJXS

7RDJDLQDOORZFDOOVWREHIRUZDUGHGE\WKHGHVWLQDWLRQQXPEHU

 /LIWWKHKDQGVHW

 'LDO

 +DQJXS

Call Forward - Forced

7RIRUFHDQLQFRPLQJFDOOWREHIRUZDUGHG

3UHVVWKH)RUZDUG&DOOFRPPDQGNH\

Call Forward - Override

7RRYHUULGH&DOO)RUZDUGDQGULQJDQH[WHQVLRQ

 /LIWWKHKDQGVHW

 'LDO

 'LDOWKHH[WHQVLRQQXPEHU

Messaging - Advisory

7KLVIHDWXUHGLVSOD\VDPHVVDJHRQDFDOOLQJH[WHQVLRQVSKRQHWRVD\WKDW

\RXDUHIRUH[DPSOHRQYDFDWLRQRIIVLFNRULQDPHHWLQJ

7RWXUQ0HVVDJLQJ$GYLVRU\RQRURII

 'RRQHRIWKHIROORZLQJ

3UHVV6(77,1*6

3UHVVWKH0HVVDJLQJFRPPDQGNH\

 3UHVVWKH0RUHFRPPDQGNH\

 3UHVVWKH0HVVDJLQJFRPPDQGNH\

 3UHVVWKH$GYLVRU\FRPPDQGNH\

 3UHVVWKH1H[W0VJFRPPDQGNH\XQWLOWKHGHVLUHGPHVVDJHDSSHDUV

 3UHVVWKH7XUQ0VJ2QRU7XUQ0VJ2IIFRPPDQGNH\

 3UHVV6(77,1*6WRH[LWWKH6HWWLQJVPHQX



Messaging - Callback

7ROHDYHDPHVVDJHZDLWLQJLQGLFDWLRQRQDWHOHSKRQHZKHQ\RXKHDU

EXV\RUULQJEDFNWRQH

3UHVV/HDYH$0VJFRPPDQGNH\

7RUHVSRQGWRDPHVVDJHZDLWLQJFRQGLWLRQRQ\RXUWHOHSKRQH

'RRQHRIWKHIROORZLQJ

3UHVV0HVVDJLQJIROORZHGE\&DOO

/LIWWKHKDQGVHWDQGWKHQSUHVV0HVVDJLQJ

$FDOOLVSODFHGWRWKHPHVVDJHVHQGHUYRLFHPDLOV\VWHPRUH[WHQVLRQXVHU

WKDWOHIWWKHROGHVWPHVVDJH

7RUHDGPHVVDJHVEHIRUHUHVSRQGLQJ

 3UHVVWKH0HVVDJLQJFRPPDQGNH\

 ,IDSDVVZRUGLVUHTXLUHGHQWHU\RXUSDVVZRUGDQGSUHVVWKH(QWHU

FRPPDQGNH\

 3UHVVWKH5HDG0HVVDJHFRPPDQGNH\

 3UHVVWKH&DOO0H%DFNFRPPDQGNH\

 'RRQHRIWKHIROORZLQJ

7RFDOOWKHPHVVDJHVHQGHUSUHVVWKH&DOOFRPPDQGNH\

7RGHOHWHWKHPHVVDJHSUHVVWKH(UDVH0VJ&DOOFRPPDQGNH\

7RYLHZWKHQH[WPHVVDJHSUHVVWKH1H[W0VJFRPPDQGNH\

7RFKHFNIRUPHVVDJHVIURPDUHPRWHH[WHQVLRQ

 3UHVVWKH0HVVDJLQJFRPPDQGNH\

 3UHVVWKH5HPRWH0VJVFRPPDQGNH\

 'LDO\RXUH[WHQVLRQQXPEHU

 3UHVVWKH(QWHUFRPPDQGNH\

 ,IDSDVVZRUGLVUHTXLUHGHQWHU\RXUSDVVZRUGDQGSUHVVWKH(QWHU

FRPPDQGNH\

 3UHVVWKH5HDG0HVVDJHFRPPDQGNH\

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