HP LaserJet Managed MFP M527 series User manual

User Guide

LaserJet Enterprise MFP M527

www.hp.com/support/ljM527MFP

M527zM527fM527dn

HP LaserJet Enterprise MFP M527

User Guide

Copyright and License

L.P.

Reproduction, adaptation, or translation without

prior written permission is prohibited, except as

allowed under the copyright laws.

The information contained herein is subject to

change without notice.

The only warranties for HP products and

services are set forth in the express warranty

statements accompanying such products and

services. Nothing herein should be construed as

constituting an additional warranty. HP shall not

be liable for technical or editorial errors or

omissions contained herein.

Edition 3, 1/2019

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up.

Table of contents

1 Printer overview ........................................................................................................................................................................................ 1

Printer views .............................................................................................................................................................................. 2

Printer front view ................................................................................................................................................. 2

Printer back view .................................................................................................................................................. 3

Interface ports ...................................................................................................................................................... 4

Control-panel view ............................................................................................................................................... 4

How to use the touchscreen control panel ................................................................................. 7

Printer specications ................................................................................................................................................................ 8

Technical specications ....................................................................................................................................... 8

Supported operating systems ......................................................................................................................... 10

Mobile printing solutions .................................................................................................................................. 12

Printer dimensions ............................................................................................................................................ 13

Power consumption, electrical specications, and acoustic emissions .................................................... 15

Operating-environment range ........................................................................................................................ 16

Printer hardware setup and software installation ............................................................................................................ 17

2 Paper trays .............................................................................................................................................................................................. 19

Load paper to Tray 1 (multipurpose tray) .......................................................................................................................... 20

Introduction ........................................................................................................................................................ 20

Tray 1 paper orientation ................................................................................................................................... 21

Use alternative letterhead mode .................................................................................................................... 21

Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 21

Load paper to Trays 2, 3, 4, and 5 ....................................................................................................................................... 22

Introduction ........................................................................................................................................................ 22

Tray 2 and the 550-sheet trays paper orientation ...................................................................................... 24

Use alternative letterhead mode .................................................................................................................... 24

Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 24

Load and print envelopes ..................................................................................................................................................... 26

Introduction ........................................................................................................................................................ 26

Print envelopes .................................................................................................................................................. 26

Envelope orientation ......................................................................................................................................... 26

Use the convenience stapler (f and z models) ................................................................................................................... 27

ENWW iii

3 Supplies, accessories, and parts .......................................................................................................................................................... 29

Order supplies, accessories, and parts ............................................................................................................................... 30

Ordering .............................................................................................................................................................. 30

Supplies and accessories ................................................................................................................................. 30

Customer self-repair parts ............................................................................................................................... 31

Replace the toner cartridge .................................................................................................................................................. 33

Introduction ........................................................................................................................................................ 33

Toner-cartridge information ............................................................................................................................ 33

Remove and replace the cartridge .................................................................................................................. 34

Replace the staple cartridge (f and z models) ................................................................................................................... 38

Introduction ........................................................................................................................................................ 38

Remove and replace the staple cartridge ...................................................................................................... 38

4 Print .......................................................................................................................................................................................................... 41

Print tasks (Windows) ............................................................................................................................................................ 42

How to print (Windows) .................................................................................................................................... 42

Automatically print on both sides (Windows) ............................................................................................... 44

Manually print on both sides (Windows) ........................................................................................................ 44

Print multiple pages per sheet (Windows) .................................................................................................... 45

Select the paper type (Windows) .................................................................................................................... 45

Additional print tasks ........................................................................................................................................ 46

Print tasks (OS X) .................................................................................................................................................................... 47

How to print (OS X) ............................................................................................................................................ 47

Automatically print on both sides (OS X) ....................................................................................................... 47

Manually print on both sides (OS X) ................................................................................................................ 47

Print multiple pages per sheet (OS X) ............................................................................................................ 48

Select the paper type (OS X) ............................................................................................................................ 48

Additional print tasks ........................................................................................................................................ 48

Store print jobs on the printer to print later or print privately ........................................................................................ 50

Introduction ........................................................................................................................................................ 50

Create a stored job (Windows) ......................................................................................................................... 50

Create a stored job (OS X) ................................................................................................................................. 52

Print a stored job ............................................................................................................................................... 52

Delete a stored job ............................................................................................................................................ 53

Mobile printing ........................................................................................................................................................................ 54

Introduction ........................................................................................................................................................ 54

HP ePrint via email ............................................................................................................................................ 54

HP ePrint software ............................................................................................................................................ 55

AirPrint ................................................................................................................................................................. 55

Android embedded printing ............................................................................................................................. 55

iv ENWW

Wi-Fi Direct and NFC Printing ........................................................................................................................... 56

Print from the USB port ........................................................................................................................................................ 57

Introduction ........................................................................................................................................................ 57

Enable the USB port for printing ..................................................................................................................... 57

Print USB documents ........................................................................................................................................ 58

5 Copy .......................................................................................................................................................................................................... 59

Make a copy ............................................................................................................................................................................. 60

Copy on both sides (duplex) ................................................................................................................................................. 62

Additional options when copying ........................................................................................................................................ 64

Additional copy tasks ............................................................................................................................................................. 66

6 Scan .......................................................................................................................................................................................................... 67

Set up Scan to Email .............................................................................................................................................................. 68

Introduction ........................................................................................................................................................ 68

Before you begin ................................................................................................................................................ 68

Method one: Use the E-mail Setup page ....................................................................................................... 69

Method two: Use the E-mail Setup Wizard .................................................................................................... 75

Set up Send to E-mail to use Oice 365 Outlook ......................................................................................... 77

Introduction ................................................................................................................................... 77

Congure the outgoing email server (SMTP) to send an email from an Oice 365

Outlook account ............................................................................................................................ 77

Solve problems with email ............................................................................................................................... 78

Problems with sending email ..................................................................................................... 78

Check the SMTP server setup ..................................................................................................... 78

Set up Scan to Network Folder ............................................................................................................................................ 80

Introduction ........................................................................................................................................................ 80

Before you begin ................................................................................................................................................ 80

Method one: Use the Save to Network Folder Setup page ......................................................................... 81

Step one: Enable the Scan to Network Folder feature and congure the default job

options ............................................................................................................................................ 81

Notication settings ................................................................................................. 81

Folder Settings .......................................................................................................... 82

Scan Settings ............................................................................................................ 82

File Settings ............................................................................................................... 84

Step two: Set up a Quick Set ....................................................................................................... 84

Provide the Quick Set name, description, and options for starting .................. 85

Congure the destination folder for scanned documents ................................. 85

Summary ................................................................................................................... 87

Method two: Use the Save to Network Folder Quick Set Wizard ............................................................... 87

Problems with sending to a network folder .................................................................................................. 88

ENWW v

Set up Scan to USB Drive ...................................................................................................................................................... 90

Introduction ........................................................................................................................................................ 90

Enable Scan to USB Drive ................................................................................................................................. 90

Congure default scan options ....................................................................................................................... 90

Congure the default le name settings ....................................................................................................... 92

Set up Scan to SharePoint® (Flow models only) ............................................................................................................... 94

Introduction ........................................................................................................................................................ 94

Enable Scan to SharePoint® ............................................................................................................................. 94

Scan and save a le directly to a Microsoft SharePoint® site ..................................................................... 95

Create a Quick Set .................................................................................................................................................................. 97

Scan and send to email ......................................................................................................................................................... 99

Introduction ........................................................................................................................................................ 99

Scan and send a document to email .............................................................................................................. 99

Scan and send to network folder ...................................................................................................................................... 101

Introduction ...................................................................................................................................................... 101

Scan and save the document to a folder ..................................................................................................... 101

Scan and send to USB Flash Drive .................................................................................................................................... 103

Introduction ...................................................................................................................................................... 103

Scan and save the document to a USB ash drive .................................................................................... 103

Additional options when scanning .................................................................................................................................... 105

Use HP Flow CM solution (Flow models only) ................................................................................................................. 107

Additional scan tasks .......................................................................................................................................................... 108

7 Fax .......................................................................................................................................................................................................... 109

Set up fax .............................................................................................................................................................................. 110

Introduction ...................................................................................................................................................... 110

Set up fax by using the printer control panel ............................................................................................. 110

Change fax congurations ................................................................................................................................................. 111

Fax dialing settings ......................................................................................................................................... 111

General fax send settings .............................................................................................................................. 112

Fax receive settings ........................................................................................................................................ 112

Send a fax ............................................................................................................................................................................. 114

Additional options when faxing ......................................................................................................................................... 116

Additional fax tasks ............................................................................................................................................................. 117

8 Manage the printer .............................................................................................................................................................................. 119

Advanced conguration with HP Embedded Web Server (EWS) .................................................................................. 120

Introduction ...................................................................................................................................................... 120

How to access the HP Embedded Web Server (EWS) ................................................................................ 120

HP Embedded Web Server features ............................................................................................................. 121

Information tab ........................................................................................................................... 121

vi ENWW

General tab .................................................................................................................................. 122

Copy/Print tab ............................................................................................................................. 123

Scan/Digital Send tab ................................................................................................................ 124

Fax tab .......................................................................................................................................... 125

Troubleshooting tab ................................................................................................................... 125

Security tab ................................................................................................................................. 126

HP Web Services tab .................................................................................................................. 126

Networking tab ........................................................................................................................... 127

Other Links list ............................................................................................................................ 128

Advanced conguration with HP Utility for OS X ............................................................................................................ 129

Open HP Utility ................................................................................................................................................ 129

HP Utility features ........................................................................................................................................... 129

Congure IP network settings ........................................................................................................................................... 131

Printer sharing disclaimer .............................................................................................................................. 131

View or change network settings ................................................................................................................. 131

Rename the printer on a network ................................................................................................................ 131

Manually congure IPv4 TCP/IP parameters from the control panel ..................................................... 132

Manually congure IPv6 TCP/IP parameters from the control panel ..................................................... 132

Link speed and duplex settings .................................................................................................................... 133

Printer security features ..................................................................................................................................................... 135

Introduction ...................................................................................................................................................... 135

Security statements ....................................................................................................................................... 135

Assign an administrator password ............................................................................................................... 135

IP Security ......................................................................................................................................................... 136

Lock the formatter .......................................................................................................................................... 136

Encryption support: HP High Performance Secure Hard Disks ................................................................ 136

Energy-conservation settings ........................................................................................................................................... 137

Introduction ...................................................................................................................................................... 137

Print with EconoMode .................................................................................................................................... 137

Set the sleep timer and congure the printer to use 1 watt or less of power ...................................... 137

Set the sleep schedule ................................................................................................................................... 138

HP Web Jetadmin ................................................................................................................................................................. 139

Software and rmware updates ........................................................................................................................................ 140

9 Solve problems ..................................................................................................................................................................................... 141

Customer support ................................................................................................................................................................ 142

Control panel help system ................................................................................................................................................. 143

Reset factory settings ......................................................................................................................................................... 144

Introduction ...................................................................................................................................................... 144

Method one: Reset factory settings from the printer control panel ....................................................... 144

ENWW vii

Method two: Reset factory settings from the HP Embedded Web Server (network-connected

printers only) .................................................................................................................................................... 144

A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ............................... 145

Change the “Very Low” settings ................................................................................................................... 145

For products with fax capability ............................................................................................... 145

Order supplies .................................................................................................................................................. 146

Printer does not pick up paper or misfeeds .................................................................................................................... 147

Introduction ...................................................................................................................................................... 147

The printer does not pick up paper .............................................................................................................. 147

The printer picks up multiple sheets of paper ............................................................................................ 149

The document feeder jams, skews, or picks up multiple sheets of paper ............................................ 153

Clean the pickup rollers and separation pad in the document feeder .................................................... 154

Clear paper jams .................................................................................................................................................................. 156

Introduction ...................................................................................................................................................... 156

Jam locations ................................................................................................................................................... 156

Auto-navigation for clearing jams ................................................................................................................ 158

Experiencing frequent or recurring paper jams? ....................................................................................... 158

Clear paper jams in the document feeder ................................................................................................... 159

Clear paper jams in Tray 1 ............................................................................................................................. 163

Clear paper jams in Tray 2 and the 550-sheet trays ................................................................................. 166

Clear paper jams in the toner-cartridge area .............................................................................................. 170

Clear paper jams in the rear door and the fuser area ............................................................................... 172

Clear paper jams in the output bin ............................................................................................................... 174

Clear paper jams in the duplexer .................................................................................................................. 174

Improve print quality ........................................................................................................................................................... 179

Introduction ...................................................................................................................................................... 179

Print from a dierent software program .................................................................................................... 179

Check the paper-type setting for the print job ........................................................................................... 179

Check the paper type setting (Windows) ................................................................................ 179

Check the paper type setting (OS X) ........................................................................................ 179

Check toner-cartridge status ........................................................................................................................ 180

Clean the printer .............................................................................................................................................. 180

Print a cleaning page .................................................................................................................. 180

Check the scanner glass for dirt and smudges ..................................................................... 181

Visually inspect the toner cartridge ............................................................................................................. 182

Check paper and the printing environment ................................................................................................ 182

Step one: Use paper that meets HP specications ............................................................... 182

Step two: Check the environment ............................................................................................ 183

Step three: Set the individual tray alignment ........................................................................ 183

Check the EconoMode settings ..................................................................................................................... 183

Try a dierent print driver .............................................................................................................................. 184

viii ENWW

Improve copy image quality ............................................................................................................................................... 186

Check the scanner glass for dirt and smudges .......................................................................................... 186

Calibrate the scanner ...................................................................................................................................... 187

Check the paper settings ............................................................................................................................... 188

Check the paper size and type conguration ......................................................................... 188

Select the tray to use for the copy ........................................................................................... 188

Check the image-adjustment settings ........................................................................................................ 188

Optimize copy quality for text or pictures ................................................................................................... 189

Edge-to-edge copying .................................................................................................................................... 189

Clean the pickup rollers and separation pad in the document feeder .................................................... 189

Improve scan image quality ............................................................................................................................................... 192

Check the scanner glass for dirt and smudges .......................................................................................... 192

Check the resolution settings ....................................................................................................................... 193

Check the image-adjustment settings ........................................................................................................ 194

Optimize scan quality for text or pictures ................................................................................................... 194

Check the output-quality settings ................................................................................................................ 195

Clean the pickup rollers and separation pad in the document feeder .................................................... 195

Improve fax image quality .................................................................................................................................................. 198

Check the scanner glass for dirt and smudges .......................................................................................... 198

Check the send-fax resolution settings ....................................................................................................... 199

Check the image-adjustment settings ........................................................................................................ 200

Optimize fax quality for text or pictures ...................................................................................................... 200

Check the error-correction settings ............................................................................................................. 200

Check the t-to-page setting ........................................................................................................................ 201

Clean the pickup rollers and separation pad in the document feeder .................................................... 201

Send to a dierent fax machine .................................................................................................................... 203

Check the sender's fax machine ................................................................................................................... 204

Solve wired network problems .......................................................................................................................................... 205

Introduction ...................................................................................................................................................... 205

Poor physical connection ............................................................................................................................... 205

The computer is using the incorrect IP address for the printer ............................................................... 205

The computer is unable to communicate with the printer ....................................................................... 205

The printer is using incorrect link and duplex settings for the network ................................................. 206

New software programs might be causing compatibility problems ....................................................... 206

The computer or workstation might be set up incorrectly ....................................................................... 206

The printer is disabled, or other network settings are incorrect ............................................................. 206

Solve fax problems .............................................................................................................................................................. 207

Checklist for solving fax problems ............................................................................................................... 207

What type of phone line are you using? ................................................................................. 207

Are you using a surge-protection device? .............................................................................. 207

Are you using a phone company voice-messaging service or an answering machine? . 207

ENWW ix

Does your phone line have a call-waiting feature? ............................................................... 208

Check fax accessory status ....................................................................................................... 208

General fax problems ..................................................................................................................................... 209

The fax failed to send ................................................................................................................ 209

An Out of Memory status message displays on the printer control panel ........................ 209

Print quality of a photo is poor or prints as a gray box ........................................................ 209

You touched the Stop button to cancel a fax, but the fax was still sent ............................ 209

No fax address book button displays ...................................................................................... 209

Not able to locate the Fax settings in HP Web Jetadmin ...................................................... 209

The header is appended to the top of the page when the overlay option is enabled ..... 209

A mix of names and numbers is in the recipients box .......................................................... 209

A one-page fax prints as two pages ........................................................................................ 209

A document stops in the document feeder in the middle of faxing ................................... 210

The volume for sounds coming from the fax accessory is too high or too low ............... 210

Index ........................................................................................................................................................................................................... 211

x ENWW

1 Printer overview

●

Printer views

●

Printer specications

●

Printer hardware setup and software installation

For more information:

The following information is correct at the time of publication. For current information, see www.hp.com/

support/ljM527MFP.

HP's all-inclusive help for the printer includes the following information:

●

Install and congure

●

Learn and use

●

Solve problems

●

Download software and rmware updates

●

Join support forums

●

Find warranty and regulatory information

ENWW 1

Printer views

●

Printer front view

●

Printer back view

●

Interface ports

●

Control-panel view

Printer front view

15

1 2

3

4

5

7

6

8

16

14

13

12

11

9

10

1 Document-feeder cover (access for clearing jams)

2 Document-feeder input tray

3 Document-feeder output bin

NOTE: When feeding long paper through the document feeder, extend the paper stop at the right side of the output bin.

4 Control panel with color touchscreen display (tilts up for easier viewing)

5 Physical keyboard (z model only). Pull the keyboard straight out to use it.

6 Convenience stapler (f and z models only)

7 On/o button

8 Formatter cover

9 Optional 1 x 550-sheet paper feeder (Tray 3)

NOTE: Each printer model accepts up to three optional 1 x 550-sheet feeders (Trays 3, 4, and 5).

10 Tray 2

11 Model name

2 Chapter 1 Printer overview ENWW

12 Tray 1

13 Top cover (access to the toner cartridge)

NOTE: The release button for the top cover is on the left side of the printer.

14 Standard output bin

15 Easy-access USB port (on the left side of the control panel support)

Insert a USB ash drive for printing or scanning without a computer or to update the printer rmware.

NOTE: An administrator must enable this port before use.

16 Hardware integration pocket (for connecting accessory and third-party devices)

Printer back view

1

2

6

5

4

3

1 Rear door (access for clearing jams)

2 Top-cover-release button

3 Serial number and product number label

4 Dust cover for Tray 2 (ips up when legal-size paper is loaded)

5 Power connection

6 Formatter (contains the interface ports)

ENWW Printer views 3

Interface ports

1

2

3

4

5

1 Slot for a cable-type security lock

2 Fax port (f and z models only. The port is covered for the dn model.)

3 Local area network (LAN) Ethernet (RJ-45) network port

4 USB port for connecting external USB devices (this port might be covered)

NOTE: For easy-access USB printing, use the USB port near the control panel.

5 Hi-Speed USB 2.0 printing port

Control-panel view

The Home screen provides access to the printer features and indicates the current status of the printer.

Return to the Home screen at any time by touching the Home button on the left side of the printer control panel,

or touch the Home button in the upper-left corner of most screens.

NOTE: The features that appear on the Home screen can vary, depending on the printer conguration.

4 Chapter 1 Printer overview ENWW

3 421

5 6 7

8

9

10

13

12

14

11

1

Home button

Touch the Home button to return to the printer Home screen at any time.

2 Applications area Touch any of the icons to open the application. Swipe the screen sideways to access more applications.

NOTE: The available applications vary by printer. The administrator can congure which applications

appear and the order in which they appear.

3 Reset button Touch the Reset button to clear changes, release the printer from a paused state, display hidden errors,

and restore the default settings (including the language and keyboard layout).

4 Sign In or Sign Out button Touch the Sign In button to access secured features.

Touch the Sign Out button to sign out of the printer. The printer restores all options to the default

settings.

NOTE: This button displays only if the administrator has congured the printer to require permission

for access to features.

5

Information button

Touch the information button to access a screen that provides access to several types of printer

information. Touch the buttons at the bottom of the screen for the following information:

●

Display Language: Change the language setting from this screen.

●

Sleep Mode: Place the printer into sleep mode from this screen.

●

Wi-Fi Direct: View information for how to connect directly to the printer using a phone, tablet, or

other device with Wi-Fi.

●

Wireless: Use this screen to view and change wireless connection settings (for the z model and for

the dn and f models only when an optional wireless accessory is installed).

●

Ethernet: Use this screen to view and change Ethernet connection settings.

●

HP Web Services: Find information to connect and print to the printer using HP Web Services

(ePrint).

●

Fax Number: View the printer fax number (for f and z models and for the dn model only when the

optional fax accessory is installed).

ENWW Printer views 5

6

Help button

Touch the Help button to open the embedded help system.

7 Current time Displays the current time.

8 Start Copy button Touch the Start Copy button to start a copy job.

9 Copies eld The copies eld indicates the number of copies that the printer is set to make.

10 Home-screen page

indicator

The Home screen has multiple pages. This icon indicates the number of pages and which page is

currently active. Swipe the screen sideways to scroll between pages.

11 Keyboard

(z model only)

This printer includes a physical keyboard. The keys are mapped to a language in the same way the

virtual keyboard on the printer touchscreen is mapped. Whenever the keyboard layout for the virtual

keyboard changes, the keys on the physical keyboard are remapped to match the new settings.

NOTE: In some locations, the printer comes with adhesive keyboard overlays to customize the keys

for dierent languages.

12 Near-eld

communication icon

(z model only)

This icon indicates the printer includes integrated HP near-eld communication (NFC) and Wi-Fi Direct

13 Easy-access USB port Insert a USB ash drive for printing or scanning without a computer or to update the printer rmware.

NOTE: An administrator must enable this port before use.

14 Hardware integration

pocket

For connecting accessory and third-party devices.

6 Chapter 1 Printer overview ENWW

How to use the touchscreen control panel

Use the following actions to use the printer touchscreen control panel.

Action Description Example

Touch Touch an item on the screen to select that item

or open that menu. Also, when scrolling through

menus, briey touch the screen to stop the

scrolling.

Touch the Settings icon to open the Settings

menu.

Swipe Touch the screen and then move your nger

horizontally to scroll the screen sideways.

Swipe until the Settings menu displays.

Scroll Touch the screen and then move your nger

vertically to scroll the screen up and down.

Scroll through the Settings menu.

ENWW Printer views 7

Printer specications

IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.

For current information, see www.hp.com/support/ljM527MFP.

●

Technical specications

●

Supported operating systems

●

Mobile printing solutions

●

Printer dimensions

●

Power consumption, electrical specications, and acoustic emissions

●

Operating-environment range

Technical specications

Model name

Product number

M527dn

F2A76A

M527f

F2A77A

Flow M527z

F2A78A

Paper handling Tray 1 (100-sheet capacity)

Tray 2 (550-sheet capacity)

1 x 550-sheet paper feeder

NOTE: Each printer model accepts

up to three optional 1 x 550-sheet

feeders (Trays 3, 4, and 5).

Optional Optional Optional

Printer cabinet/stand Optional Optional Optional

Automatic duplex printing

Convenience stapler Not supported

Connectivity 10/100/1000 Ethernet LAN

connection with IPv4 and IPv6

Hi-Speed USB 2.0

Easy-access USB port for printing

without a computer and upgrading

the rmware

Hardware Integration Pocket for

connecting accessory and third-

party devices

HP Internal USB Ports Optional Optional Optional

HP Jetdirect 3000w NFC/Wireless

Accessory for printing from mobile

devices

Optional Optional Not supported

Integrated HP near-eld

communication (NFC) and Wi-Fi

Direct functionality for printing from

mobile devices

Not supported Not supported

8 Chapter 1 Printer overview ENWW

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