Change the Bonjour Service name ........................................................... 242
HP Utility (Mac OS X) ........................................................................................................... 243
Open HP Utility ..................................................................................................... 243
HP Utility features .................................................................................................. 243
Use HP Web Jetadmin software ............................................................................................. 245
Economy settings ................................................................................................................. 246
Optimize speed or energy use ................................................................................ 246
Set sleep mode ..................................................................................................... 246
Set the sleep schedule ............................................................................................ 246
Product security features ........................................................................................................ 248
Security statements ................................................................................................ 248
IP Security ............................................................................................................ 248
Sign in to the product ............................................................................................ 248
Assign a system password ...................................................................................... 248
Encryption support: HP High-Performance Secure Hard Disks ...................................... 249
Lock the formatter cage .......................................................................................... 249
Upgrade the product firmware ............................................................................................... 250
10 Solve problems ........................................................................................................... 251
Solve problems checklist ....................................................................................................... 252
Factors that affect product performance .................................................................................. 254
Restore factory-set defaults ..................................................................................................... 255
Control-panel help ................................................................................................................ 256
Paper feeds incorrectly or becomes jammed ............................................................................ 257
The product does not pick up paper ........................................................................ 257
The product picks up multiple sheets of paper ........................................................... 257
The document feeder jams, skews, or picks up multiple sheets of paper ....................... 258
Prevent paper jams ................................................................................................ 258
Clear jams .......................................................................................................................... 260
Auto-navigation for clearing jams ............................................................................ 260
Jam locations ........................................................................................................ 260
Clear jams in the document feeder .......................................................................... 262
Clear jams in the output bin area ............................................................................ 266
Clear jams in Tray 1 .............................................................................................. 267
Clear jams in Tray 2 .............................................................................................. 269
Clear jams in the right door .................................................................................... 270
Clear jams in optional Tray 3 ................................................................................. 274
Clear jams in the lower right door (Tray 3) ............................................................... 275
Change jam recovery ........................................................................................................... 276
Improve print quality ............................................................................................................. 277
Print from a different software program .................................................................... 277
x ENWW