NCR RealPOS 30 User manual

NCRRealPOS™30(7446)

Release1.0

UserGuide

21

4

B005‐0000‐1551

IssueA

TheproductdescribedinthisbookisalicensedproductofNCRCorporation.

NCRisaregisteredtrademarkofNCRCorporation.

NCRRealPOSisatrademarkofNCRCorporationintheUnitedStatesand/orothercountries.

ItisthepolicyofNCRCorporation(NCR)toimproveproductsasnewtechnology,components,software,and

firmwarebecomeavailable.NCR,therefore,reservestherighttochangespecificationswithoutpriornotice.

Allfeatures,functions,andoperationsdescribedhereinmaynotbemarketedbyNCRinallpartsoftheworld.

Insomeinstances,photographsareofequipmentprototypes.Therefore,beforeusingthisdocument,consult

withyourNCRrepresentativeorNCRofficeforinformationthatisapplicableandcurrent.

Tomaintainthequalityofourpublications,weneedyourcommentsontheaccuracy,clarity,organization,and

valueofthisbook.

Addresscorrespondenceto:

Manager,InformationProducts

NCRCorporation

2651SatelliteBlvd.

Duluth,GA30096

Copyright©2004

ByNCRCorporation

Dayton,OhioU.S.A.

AllRightsReserved



i

Preface

Audience

Thisbookiswrittenforhardwareinstaller/servi cepersonnel,system

integrators,andfieldengineers.

Notice:ThisdocumentisNCRproprietaryinformationandisnotto

bedisclosedorreproducedwithoutconsent.

ii

References

• NCRRealPOS30(7446)SitePreparationGuide

(B005‐0000‐1552)

• NCRRealPOS30(7446)HardwareServiceManual

(B005‐0000‐1553)

• NCRRealPOS30(7446)PartsIdentificationManual

(B005‐0000‐1554)

• NCR5932USBKeyboardUser’sGuide

(B005‐0000‐1395)

• NCR594212.1‐InchLCDMonitor

User’sGuide

(B005‐0000‐1394)

• NCR59722x20CustomerDisplayUser’sGuide

(B005‐0000‐1372)

• NCR59825‐InchLCDOperatorDisplayUser’sGuide

(BD20‐1443‐A)

• NCR7167Two‐StationPOSPrinterOwner’sGuide

(B005‐0000‐1406)

• NCR7162PrinterSetup&User’sGuide



(BD20‐1453‐A)

• NCR7197ReceiptPrinterOwner’sGuide

(B005‐0000‐1409)

• NCR5945ElectronicPaymentTerminalUser’sGuide

(B005‐0000‐1104)

• NCR5992SignatureCaptureUser’sGuide

• (B005‐0000‐1108)

iii

Table of Contents

Chapter1:ProductOverview

Configuration ........................................................................................1‐2

ModularConfiguration .................................................................1‐2

OperatorControls.................................................................................1‐3

SerialNumber/ModelNumberLabel ................................................1‐4

Features ..................................................................................................1‐5

ProcessorBoard ..............................................................................1‐5

I/OPOSBoard.................................................................................1‐6

ComboRiserCard ..........................................................................1‐6

StorageMedia .................................................................................1‐6

PowerSupply..................................................................................1‐7

OperatingSystems .........................................................................1‐7

PowerManagement..............................................................................1‐8

Definitionsofthestatesinvolved.................................................1‐9

OperatorDisplays...............................................................................1‐14

594212.1‐InchColorLCD............................................................1‐14

59825‐InchMonochromeLCD...................................................1‐15

CRTDisplays ................................................................................1‐16

7452‐K4049‐InchMonochromeCRT(Remote) ...................1‐16

7452‐K41915‐InchColorCRT(Remote) ...............................1‐17

Keyboards ............................................................................................1‐18

5932Keyboards.............................................................................1‐18

KeyboardPower.......................................................................1‐18

NCRPS/2AlphanumericBigTicketPOSKeyboard

(5932‐1xxx) ................................................................................1 ‐19

NCR64‐KeyPS/2POSKeyboard(5932‐2xxx) .....................1‐20

iv

NCRUSBAlphanumericBigTicketKeyboard(5932‐

5xxx)...........................................................................................1‐23

NCR5932104‐KeyProgrammablePOSKeyboard(5932‐

6xxx)...........................................................................................1‐24

CustomerDisplays..............................................................................1‐25

7446‐K451VFD .............................................................................1‐25

5972‐1xxxVFD ..............................................................................1‐27

5972‐2xxxLCD..............................................................................1‐28

Printers .................................................................................................1‐29

7162Printer....................................................................................1‐29

7167Printer....................................................................................1‐29

7197Printer....................................................................................1‐30

SystemConfigurationDiagram ........................................................1‐31

WirelessNetwork ...............................................................................1‐32

IntroductiontoUsingAccessPoints..........................................1‐32

Chapter2:HardwareInstallation

InstallationRestrictions........................................................................2‐1

BaseTerminal ........................................................................................2‐2

KeyboardandMouseConnections ....................................................2‐3

InstallingtheTransactionPrinter .......................................................2‐4

InstallingtheOperatorDisplay ..........................................................2‐7

5942LCDMonitor..........................................................................2‐7

59825‐InchOperatorDisplay.......................................................2 ‐9

InstallingthePCILCDCard(5952‐K052).............................2‐10

Connectingthe5982DisplaytotheTerminal......................2‐11

CRT.................................................................................................2‐12

InstallinganIntegratedCustomerDisplay.....................................2‐13

InstallingaRemoteNCR7446‐K451CustomerDisplay ...............2‐19

v

InstallationProcedure ........................................................................2‐20

InstallingaRemoteNCR5972CustomerDisplay .........................2‐25

5972CustomerDisplay ...........................................................2 ‐25

InstallingtheDisplayMount..................................................2‐26

InstallingaCashDrawer ...................................................................2‐27

Chapter3:Setup

EnteringSetup.......................................................................................3‐1

HowtoSelectMenuOptions ..............................................................3‐1

SpecialDynaKeyKeypadMode .........................................................3‐2

NormalDynaKeyKeypadOperatingMode ..............................3‐4

DisablingResources ..............................................................................3‐4

BIOSDefaultValues .............................................................................3‐5

StandardCMOSFeatures..............................................................3‐5

AdvancedFeatures.........................................................................3‐6

AdvancedChipsetFeatures..........................................................3‐7

IntegratedPeripherals ...................................................................3‐7

PowerManagementSetup............................................................3‐9

PnP/PCIConfigurations ..............................................................3‐10

Chapter4:OperatingSystemRecovery

Introduction...........................................................................................4‐1

Prerequisites....................................................................................4‐1

OSRecovery...........................................................................................4‐2

ConnectinganExternalUSBCD‐ROMDrive............................4‐2

RecoveryProcedures......................................................................4‐3

CompletingtheOSInstallation...........................................................4‐4

WindowsXPPro/WindowsXPe ..................................................4‐4

DOS...................................................................................................4‐4

vi

GoldDiskContents...............................................................................4‐5

NCR7446‐xxxx(WinXPPro)OSRecoverySoftware

(LPIN:D370‐0635‐0100) .................................................................4‐5

NCR7446‐xxxx(WinXPe)OSRecoverySoftware(LPIN:

D370‐0619‐0100)..............................................................................4‐1

OSCustomization ......................................................................4‐2

Chapter5:BIOSUpdatingProcedures

Introduction...........................................................................................5‐1

Prerequisites....................................................................................5‐1

CreatingtheBootableMedia ........................................................5‐2

CreatingaBootableFlexDiskette............................................5‐2

CreatingaBootableCD.............................................................5‐2

BIOSUpdate ..........................................................................................5‐3

ConnectinganExternalUSBCD‐ROMDrive............................5‐3

UpdatingProcedures.....................................................................5‐4

Chapter6:2x20CustomerDisplay(7446‐K451)

Features ..................................................................................................6‐1

GeneralSpecifications ..........................................................................6‐2

Interface..................................................................................................6‐3

Specifications...................................................................................6‐3

ConnectorPinouts..........................................................................6‐4

RS232CLinktoPC/HOSTConnector .....................................6‐4

DisplayPanelConnector...........................................................6‐4

DipSwitchandSoftwareSetting........................................................6‐5

CommandTypeSelection .............................................................6‐5

BaudRateSelection........................................................................6‐5

ParityCheckSelection ...................................................................6‐5

vii

DemoModeSelection....................................................................6‐5

InternationalCharacterSet ...........................................................6‐6

CommandControl..........................................................................6‐7

CommandListTable ............................................................................6‐8

Commands...........................................................................................6‐11

RealPOS20StandardModeCommandList.............................6‐11

EPSONESC/POSCommandList‐1............................................6‐13

EPSONESC/POSCommandList‐2............................................6‐15

SetInternationalFontforESC/POS(Table7‐11) .................6‐16

SelectCodeforESC/POS(Table7‐12)...................................6‐16

CharacterSets......................................................................................6‐17

InternationalCharacterSets........................................................6‐17

USA,StandardCharacterSets(20H–7EH) .............................6‐18

Page0(PC437:USA,StandardEurope)(80H–FFH) .............6‐18

Page1(Katakana)(80H–FFH) ..................................................6‐19

Page2(PC858:Multilingual+EuroSymbol)(80H–FFH)......6‐19

Page3(PC860:Portuguese)(80H–FFH)..................................6‐20

Page6(Slavonic)(80H–FFH)....................................................6 ‐20

Page7(Russia)(80H–FFH) .......................................................6‐21

Commanddetails................................................................................6‐22

OverwriteMode ...........................................................................6‐22

VerticalScrollMode.....................................................................6‐22

HorizontalScrollMode ...............................................................6‐22

SettheStringDisplayMode,andWriteStringtoDisplay.....6‐23

UpperLineMessageScrollContinuously ................................6‐23

MoveCursorLeft..........................................................................6‐23

MoveCursorRight.......................................................................6‐24

MoveCursorUp...........................................................................6‐24

Movecursordown .......................................................................6‐25

viii

Verticalscroll.................................................................................6‐25

MoveCursortoHomePosition..................................................6‐25

MoveCursortoLeft‐MostPosition ...........................................6‐25

MoveCursortoRight‐MostPosition.........................................6‐25

MoveCursortoBottomPosition................................................6‐25

MoveCursortoSpecifiedPosition ............................................6‐26

InitializeDisplay...........................................................................6‐26

ResettheWindow ........................................................................6‐26

ClearDisplayScreen,andClearStringMode..........................6‐26

Clearcurrentline,andcancelstringmode...............................6‐26

Brightnessadjustment .................................................................6‐26

SetcursorONorOFF...................................................................6‐26

ControlCodeSet .................................................................................6‐27

CodeExample......................................................................................6‐28

Chapter7:CashDrawerInterface

SoftwareDrivers ...................................................................................7‐1

CashDrawerPinAssignment.............................................................7‐1

CashDrawerControllerregisterdescription....................................7‐2

CashDrawerControlRegister......................................................7‐2

CashDrawerStatusRegister ........................................................7‐3

CashDrawercontrolcommandexample..........................................7‐4

CodeExample........................................................................................7‐5

AppendixA:Cables

PrinterCables .......................................................................................A‐1

PrinterPowerCable(24V) ............................................................A‐1

RS‐232(9‐Pinto9‐Pin) ..................................................................A‐1

RS‐232(9‐Pinto25‐Pin) ................................................................A‐2

ix

StandardUSB.................................................................................A‐2

ScannerCables......................................................................................A‐3

7872or7875Scanner/Scale(RS‐232) ...........................................A‐3

7892Scanner(PoweredRS‐232) ..................................................A‐3

7882Scanner(PoweredRS‐232) ..................................................A‐3

7837Scanner(PoweredRS‐232) ..................................................A‐4

7837Scanner(RS‐232,ExternalPower)......................................A‐4

DisplayCables......................................................................................A‐5

VGADisplay,Mono......................................................................A‐5

VGADisplay,Color ......................................................................A‐5

CRTACPowerExtension ............................................................A‐5

594212.1InchLCD........................................................................A‐6

59825‐InchLCD ............................................................................A‐6

5972VFDCustomerDisplay(PoweredRS‐232) .......................A‐6

Ethernet,10/100BaseTCable ..............................................................A‐7

PS/2KeyboardExtensionCable.........................................................A‐7

SignatureCapture/ElectronicPaymentTerminalCable ................A‐7

5945/5992EPT(RS‐232w/Power)................................................A‐7

PowerCables ........................................................................................A‐8

ACPower........................................................................................A‐8

AppendixB:MemoryMaps



x

Revision Record

Issue Date Remarks

A Mar2004 Firstissue

 



Safety and Regulatory Information

TheNCRRealPOS7443conformstoallapplicablelegalrequirements.

ToviewthecompliancestatementsseetheNCRRealPOSTerminals

SafetyandRegulatoryStatements(B005‐0000‐1589).

Chapter 1: Product Overview

TheNCRRealPOS™30(alsoknownasNCR7446)isapowerful,retail‐

hardenedpoint‐of‐saleterminaltargetedforgeneralmerchandise,food

andconveniencestoreenvironments.Itprovidesexceptionalscalability

utilizing1.2GHzIntelCeleronprocessortoaddressarangeof

price/performancelevelsandoperatingsystemenvironments.

Thesystemoffers

superiorconnectivityforretail,withsupportfor

legacyperipheralinterfaces(RS‐232,PS/2,Parallel,andVGA),aswell

asemerginginterfacestandardssuchasUSB1.1ports.

Theoptimizedcabinetconfigurationssavevaluablespaceatthe

Checkstandwhileprovidingexpandabilityforfutureneeds.

Thesystemincludes1PCIslot,2DIMM

memorysocketssupporting

upto512MBofPC133SDRAM.Thereare provisionsforinternalFlex

DiskDriveandCompactFlashMemorydevices.

TheRealPOS30supportsabroadrangeofindustry standardoperating

systemenvironmentsincludingDOSandWindowsXPEmbedded.In

addition,theRealPOS30isLinuxcertified

utilizingvariousLinux

distributions.

Note: Windows2000ProfessionalandLinuxreferenceimagesarealso

availablebyspecialrequest.YoumayorderNCRdriverson CD‐ROM,

buttheymustbeloadedorconfiguredbythecustomer.

1-2 Chapter 1: Product Overview

Configuration

Modular Configuration

TheRealPOS30isthesmallestterminalcabinetintheRealPOSfamily. 

Integrationoptionsarelimitedtothe7446‐K300RearCableCover,

whichofferssupportforanoptionalpole‐mounteddisplay.

Note: TheRealPOS30doesnotsupportunifiedconfigurations.The

devicescannotbestackedonasingleperipheraltray.

Sincethe

keyboardlocationisinfront,thispreventstheterminalfrom

integratingonacashdrawer.

21471



Chapter 1: Product Overview 1-3

Operator Controls

21580

R

eal

Access Door Lock

Disk Activity LED

USB

Power ON LED



21579

Power On/Off switch

USB

Compact Flash Slot

Access Door

Fiex Disk Drive



1-4 Chapter 1: Product Overview

Serial Number/Model Number Label

Theserialnumberandmodelnumberareincludedonalabel,whichis

locatedatthebottomoftheunit.ACertificateofAuthenticitylabelis

alsoincludediftheterminalwasshippedwithapre‐installed

OperatingSystem.

21582

Model No: xxxx

Serial No: 54-xxxxxxxx

Date of Mfg. 04/10/02

Class 7456

NCR Corporation

Atlanta, GA 30096

Made in Singapore

This device complies with Part 15 of the FCC rules.

Operation is subject to the following two conditions:

(1) this device may not cause harmful interference, and

(2) this device must accept any ionterference received,

including interference that may cause indesired operation.

This Class A digital apparatus complies with

Canadian ICES-003

Get Appareli numeriqe de la classe A est

conformo a la normo NMB-003 ju Canada

ACN 000 003 592

NO.437

100-240 Vac 6.0 A 50-60 Hz

I. T. E.

E152553

Windows 2000 Pro Embedded 1-2 CPU

C

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f

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a

t

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f

A

u

t

h

e

n

t

i

c

i

t

y

H95X7-83WVV-CFCWW-M4MXX7-X6XGM

Product Key:

00019-068-654-234

Note: Place Label On

Bottom Of Unit



Note: Anotherserialnumberlabelalsoappearsinsidethemediadoor

(dooronfrontbezelprotectingaccesstotheFlexDiskDriveandpower

switch).



Chapter 1: Product Overview 1-5

Features

Processor Board

Theprocessorboardhasthefollowingfeatures:

• 1.2GHzIntelCeleronprocessorwith100MHzfrontsidebus

• Two168‐PinDIMMmemorysockets(upto512MBofPC133

SDRAM)

• OneComboPCIRiserSlotforOptionalExpansionCard

• FourExternalRS‐232ports(selectable)

• FourUHCI

USB1.1Ports(twoonBackPanel,twoonFrontPanel)

• Ethernet10/100baseTLAN

• OneCompactFlashTypeISocketonSecondaryIDEChannel

(FrontPanel)

• One40‐pinPrimaryIDEConnector(UltraATA33/66/100Bus

Master)

• One44‐pinSecondaryIDEConnector(UltraATA33

BusMaster)

• One34/26‐pinFDDConnectorforStandard/SlimtypeFDD

• One40‐pinConnectorforPOSIOBoardwhichhasCOM3/4,cash

drawerkickout,and24Vprinterpowerports

• 15‐pinD‐shellconnectorforCRToranalogLCD

• 25‐pinD‐shellParallel

connector

• 1.44MBFlexDiskinterface

• Audioout

• PS/2KeyboardPort

• PS/2MousePort

• IntegratedGraphicscontrollerMultiplexedwithAGPController

• Upto32MBSharedVideoMemory—UnifiedMemoryArchitecture

(UMA)

• TwoFanconnectorsforCPU/SystemwithFANControl

1-6 Chapter 1: Product Overview

• APM1.2orACPI1.0b

• 2MbitLPCFirmwareHubforAwardBIOS

• Real‐TimeClock/Calendar256‐byteCMOS

• 2MbitLPCFirmwareHubforAwardBIOS

I/O POS Board

Thefunctionsandcapabilitiesinclude:

• TwoD‐Sub9‐pinfortwo16550compatibleUARTs(COM3/COM4)

withpowerselectionjumpers

• OneRJ11Cashdrawerport

• One+24VPortforaPOSPrinter

• Onboard+12Vto+24VDC/DCconverterforcashdrawerpower

selection

• 40‐pin

ConnectorforconnectiontotheMainBoard

• 4‐pinpowerconnector

Combo Riser Card

• OneComboPCIRiserslotforoptionalexpansion

• 33MHz,5V,32bit

• MaximumlengthforPCIcardsis150mm(5.9in.)

• PCI‐2.2compliant

Storage Media

• 3.5‐InchFlexDiskDrive

• 3.5‐InchHardDiskDrive

• 64MBor256MBCompactFlash(throughIDEinterface)

Chapter 1: Product Overview 1-7

Power Supply

• 180WOutputpower

• ActivePowerFactorCorrection(PFC)circuit

• Auto‐ranginginputfeatures

• 100‐127VACor200‐240VAC,50‐60Hz

Operating Systems

• DOS6.22

• WindowsXPe

• WindowsXPPro

Note: ALinuxreferenceimage,includingNCRdrivers,isorderable

onCD‐ROM,butmustbeloadedorconfiguredbycustomer.Youmay

separatelynegotiatewithNCRWorldwideCustomerServicesorNCR

ProfessionalServicesforcustompreloadingservices,including

WindowsXP

Professional,Windows2000andLinux.

1-8 Chapter 1: Product Overview

Power Management

Powermanagementisimplementedonthe7446usingtheACPI1.1

Specification1.1.Inordertoaccomplishthis,theprocessorboardis

equippedwithACPIBIOS.

TheBIOSsupportstheACPI1.1specification.Thispermitsthe

terminaltogotoalowpowerstateduringsomelevelofinactivity.

WithACPI,

theoperatingsystemhassomecontroloverthepower

managementbygoingintosuspend,standby,orhibernate(dependingon

theOperatingSystem).TheS0,S1,S4,andS5statesareimplemented.

ForthedetailoftheACPI,refertoACPISpecification2.0b.NotallEntry

andExit

pointsareavailableatalltimes.AvailabilityisbasedonACPI

states.

Notes:

• WhentheLANcableisconnectedaWakeOnLannotificationissent

totheoperatingsystems,causingtheterminaltocomeoutofalow

powerstatesuchashibernationunderWindows2000/Windows

XP.ThisissimilartotheWakeOnLanfeature.

• WakeonAlarmisnotsupportedfromtheʺoff

ʺstate.Thisisbecause

theACPIpowermanagementintheBIOSdoesnotallowthe

Timer/Alarmtowakethesystem.WakeonLANissupported.Similar

functionalitycanbeimplementedfromtheserverbysendinga

LANwakeupmessage.

• WakeonAlarmfromWindowNTisnotsupported. 

•

USBdevicesmustbeenabledinWindows2000/WindowsXPfor

WakefromStandbytofunction.Thisissetinat:

StartÆControlPanelÆSystemÆHardwareTabÆDevice

ManagerÆ[USBdevice]ÆProperties.

ThereisacheckboxtoenablethefunctionundertheUSBtab.

NCR RealPOS 30 User manual

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