Product Safety Group
1201 South Second Street
Milwaukee, WI USA 53204
PRODUCT SAFETY ADVISORY
Notice of Potential Unsafe Condition
Rockwell Automation issues a Product Safety Advisory when it identifies a product(s) anomaly that may potentially cause harm to
personnel, capital equipment loss or environmental damage. Immediate action is required as identified below.
Stratix 5410 Ethernet Switch Internal Electrical Short
Reference: 2016-02-001
Date: February 2016
This Product Safety Advisory informs you of a potential anomaly that exists with the Stratix 5410 Ethernet Switch. On
a small quantity of product, wiring internal to the switch may short to the metal case of the switch. If a short like this
occurs, the metal case of the switch may rise to the same voltage as the power input terminals on the front of the
switch. This may cause the product to stop operating and / or result in an electrical and / or fire safety hazard.
PRODUCT SAFETY ADVISORY
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– Product Identification –
The potentially affected products are Stratix 5410 Ethernet Switches, catalog numbers 1783-IMS28NAC,
1783-IMS28NDC, 1783-IMS28RAC, and 1783-IMS28RDC. Potentially affected product will show a manufacturing
date ranging from July 1, 2015 through January 18, 2016, and may be identified by the product serial number, CIP
number, or MAC ID. A full list of potentially affected units is included as Appendix B of this document.
Important – Product that has been factory upgraded to correct for this anomaly will be identified with a deviation
label near the carton label and product nameplate. If your product contains a deviation label, it is not affected by this
anomaly and no action is required on your part.
For new and unopened product, the product
identification information may be found on the product
carton label.
The catalog number will be in the “CAT. NO.” field on
the left above the UPC bar code. The serial number will
be in the “SN” field in the top right corner under the
serial number bar code. The manufacturing date will be
on the right side in the “DATE” field and will be of the
format YYYY/MM/DD, where YYYY is the year, MM is
the month code, and DD is the day of the month.
For opened and installed product, the product
identification information may be found on the product
nameplate, located on the top side of the product.
The catalog number will be in the “CAT. NO.” field on
the left side of the nameplate. The serial number will be
in the “SN” field, located in the bottom left corner under
the serial number bar code. The manufacturing date
will be in the bottom right corner and will be of the
format YYYY/MM/DD, where YYYY is the year, MM is
the month code, and DD is the day of the month.
PRODUCT SAFETY ADVISORY
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Product matching the serial number information in
Appendix B that has been factory updated to correct for
the anomaly will be marked with a deviation label. The
deviation label will be located on the product under the
product nameplate and on the carton near the carton
label. The deviation label will be “D517262”.
Product with this deviation label is not affected and no
action is required on your part.
Product identification may be made through a network connection by using the web browser based Device Manager
tool, RSLinx, or the product’s command-line interface (CLI). This tools may be used to report the product CIP
number or MAC ID number. You will still need to check for the physical deviation label prior to returning product, as
described above.
To use Device Manager:
1. Connect your computer to the same network as the Stratix 5410 switch and open your web browser.
2. In the browser’s address window, enter the IP address of the switch you wish to connect to.
3. When prompted, enter the switch name and password.
Additional information on the use of Device Manager for the Stratix 5410 switch may be found in the Stratix Managed
Switches User Manual, Rockwell Automation publication 1783-UM0007. This manual may be downloaded from the
Rockwell Automation Literature Library, direct link
http://literature.rockwellautomation.com/idc/groups/literature/documents/um/1783-um007_-en-p.pdf.
You may also use RSLinx to identify potentially affected product. To use RSLinx:
1. Connect your computer to the same network as the Stratix 5410 switch and open RSLinx.
2. Open the RSWho network tool.
3. On the listing of network devices, find the Stratix 5410 switch you wish to identify. Double-click the device
entry to open the properties dialog.
In Device Manager, the product identification
information will be shown in the Switch Information
listing. The catalog number will be in the “Product ID”
field, the CIP number will be in the CIP Serial Number
field, and the MAC ID will be in the MAC Address field.
In the example to the left, the catalog number is 1783-
IMS28NAC, the CIP number is 60159219 and the MAC
Address is F4:54:33:17:D8:80. Note that this product is
not included in the Appendix B listing and is not part of
the potentially affected population.
PRODUCT SAFETY ADVISORY
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In RSLinx, the product identification information will be
displayed in the properties dialog for the selected
device. The catalog number will be in the “Device
Name” field and the CIP number will be in the “Serial
Number” field.
In the example to the left, the catalog number is 1783-
IMS28NAC and the CIP number is 60159219. Note that
this product is not included in the Appendix B listing and
is not part of the potentially affected population.
Alternatively, you may use the switch’s command-line interface (CLI) to obtain the product identification information.
Information on the use of the command-line interface may be found at www.cisco.com by searching for “IE3000 show
version”.
In the command-line interface, the product identification
information is displayed in response to a “show version”
command. The catalog number will be shown in the
“Model number” field, the CIP number in the “CIP Serial
Number” field, and the MAC ID in the “Base Ethernet
MAC Address” field.
In the example to the left, the catalog number is 1783-
IMS28NAC, the CIP number is 60159219 and the MAC
Address is F4:54:33:17:D8:80. Note that this product is
not included in the Appendix B listing and is not part of
the potentially affected population.
– Description –
A potential anomaly exists with the Stratix 5410 Ethernet Switch. On a small quantity of product, wiring internal to the
switch may short to the metal case of the switch. If a short like this occurs, the metal case of the switch may rise to
the same voltage the power input terminals on the front of the switch. This may cause the product to stop operating
and / or result in an electrical and / or fire safety hazard.
– Temporary Workarounds –
No workaround has been identified. Product must be replaced.
– Correction –
Potentially affected product as described in the Product Identification section of this document should be removed
from service by disconnecting power until replacement product has been provided. Customers must contact their
local Rockwell Automation Distributor or Rockwell Automation Sales office to make arrangements for replacement
product.
PRODUCT SAFETY ADVISORY
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If you have purchased a second power supply, remove the second supply prior to returning potentially
affected product. Replacement product is shipped as new product and will contain only one power supply.
The second power supply may be reinstalled in the replacement product.
Retain the SD memory card from the product. You may use this memory card to transfer the current switch
configuration and operating system to the replacement product.
New product should be returned in its original product carton with the Factory Seal intact.
Make sure to reference this Product Safety Advisory PSA 2016-02-001 when requesting replacement
product.
Refer to the Stratix Managed Switches User Manual, Publication No. 1783-UM007, for information on product
replacement. This manual is available from the Rockwell Automation Literature Library.
– Requested Customer Action –
Rockwell Automation requests you take the following actions:
Check if you have a product affected by this Product Safety Advisory. Refer to the Product Identification and
Description sections of this document for product identification assistance.
If you have potentially affected product, remove the product from service until replacement product is
received.
If applicable, contact your local Rockwell Automation Distributor or Sales Office for replacement. Make sure
to reference this Product Safety Advisory PSA 2016-02-001 when requesting replacement product.
All returns should be over packed to prevent shipping damage during transit. Make sure you have removed
additionally purchased power supplies and the SD memory card prior to return.
Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell
Automation inventory may continue to contain potentially affected product for a period of time after the
publication of this document.
If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A
for local telephone numbers. Customers without TechConnect contracts should reference this Product Safety
Advisory when calling.
Customers with TechConnect contracts may be able to chat online with support representatives. Reference
this Product Safety Advisory when connected to a support engineer.
The most current version of this Product Safety Advisory is posted on the Rockwell Automation Support
Center, http://www.rockwellautomation.com/knowledgebase, as ID number 768133. Additional languages
may also be available at the end of this article attached as downloadable PDF documents.
Customers using the Rockwell Automation Support Center in a non-English language should search for the
document by the article ID number listed above. The resulting article ID for non-English postings may be different
than the listed article ID number.
If this Product Safety Advisory does not affect you because you do not have the products any longer, or if you are a
Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation,
immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation
Technical Support and provide the location of the affected units.
PRODUCT SAFETY ADVISORY
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We appreciate your immediate cooperation. If you have any questions, please contact us.
Sincerely,
ROCKWELL AUTOMATION
You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email.
Go to the Support web page at http://www.rockwellautomation.com/support and click the Visit the Technical Support
Center link. Sign in with your Tech Connect Account or free Rockwell Automation Member Account and you can
subscribe to important product updates, including Product Safety Advisories and Product Notices.
PRODUCT SAFETY ADVISORY
Page 7 of 9
Appendix A
Regional Technical Support Information
The following list can help you to contact the correct technical support center for your location. If your country is not listed, you
can find a customer support number for your location on http://www.rockwellautomation.com/support/ by clicking Get Support
Now, selecting your country, and clicking the Phone/OnSite Support tab.
Region / Country
Phone Number
( ) International Code
Region / Country
Phone Number
( ) International Code
Asia/Pacific
Europe
Australia
1 800 762 593
Austria
(49) 211 41553 664
China
400 620 6620
Belgium
(32) 2 716 8411
Hong Kong
+852 2887 4666
Czech Republic
(420) 28401 5911
India
1 800 2000 121
Denmark
(45) 43 466 006
Japan
03 3206 2785
Finland
(358) 958 447 419
Korea
(82) 2 2188 4400
France
(33) 825303132
Malaysia
1 800 80 4851
Germany
(49) 211 41553 664
New Zealand
0800 27 27 25
Hungary
(420) 28401 5911
Taiwan
080 902 0908
Ireland
(44) 01908 635245
Thailand
(66) 2936 1500
Italy (Brescia, Milano e Padova)
(39) 199 11 99 00
Caribbean
Italy (Bologna,Firenze,Napoli,
Roma e Torino)
(39) 199 11 99 22
All Countries
(1) 440 646 3650
Morocco
(33) 825303132
Central America
Netherlands
(31) 10 266 55 80
Argentina
800.666.0320
Poland
(48) 22 32 60 707
Belize
(1) 440 646 3650
Portugal
(1) 440 646 3223
Bolivia
(54) 800 10 0632
Slovakia
(420) 284015911
Brazil
(55) 11 5189 9500
Spain
(34) 902 30 93 30
Chile
800.53.0012
Sweden
(46) 46 19 93 91
Colombia
01.800.700.2107
Switzerland (German)
(41) 0844 84 84 11
Costa Rica
0800.013.1215
Switzerland (French)
(41) 0844 84 84 12
Ecuador
58.212.949.0611
Switzerland (Italian)
(41) 0844 84 84 13
El Salvador
(52) 55 5246 2010
United Kingdom
(44) 01908 635245
Guatemala
(52) 55 5246 2010
North America
Honduras
(52) 55 5246 2010
Canada
(1) 440-646-3223
Mexico
001.888.365.8677
United States
(1) 440-646-3223
Nicaragua
(52) 55 5246 2010
Panama
001.800.203.3475
Paraguay
(54) 11 5554 4000
Peru
0800.535.36
Suriname
(1) 440 646 3650
Uruguay
(54) 11 5554 4000
Venezuela
800.1.00.3062
If you have a TechConnect Contract, please use the telephone number supplied to you with the contract.
PRODUCT SAFETY ADVISORY
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Appendix B
List of Potentially Affected Product
The following is a listing of all potentially affected product by catalog number and serial number. Before returning
product for replacement, make sure your product matches both the catalog number and serial number from this list.
Important – Some of the products listed below may have been removed from Rockwell Automation distribution
inventory prior to customer shipment. These products may be factory updated to correct for the anomaly and
returned to inventory for sale and shipment. Product that contains a deviation label near the carton label or the
product nameplate, as noted in the Product Identification section of this document, has been factory updated to
correct for this anomaly and is not affected.
Potentially Affected Product by Serial Numbers
Catalog Number
Serial Number
CIP Number
MAC ID
Catalog Number
Serial Number
CIP Number
MAC ID
1783-IMS28RAC
SV3CC0AZ
6015AF53
F45433B18700
1783-IMS28RAC
SV3CF4CK
6015755D
F4543357ED80
1783-IMS28RAC
SV3CC0BK
6015AF5E
F45433B18C80
1783-IMS28RAC
SV3CF4CX
6015756A
F4543357F400
1783-IMS28RAC
SV3CC0BQ
6015AF64
F45433B18F80
1783-IMS28RDC
SV3CF4DO
6015757B
F4543357FC80
1783-IMS28NDC
SV3CF3WN
601574C4
F4543357A100
1783-IMS28RAC
SV3CF4DQ
6015757D
F4543357FD80
1783-IMS28RDC
SV3CF3WP
601574C6
F4543357A200
1783-IMS28RAC
SV3CF4DT
60157580
F4543357FF00
1783-IMS28NAC
SV3CF3WT
601574CA
F4543357A400
1783-IMS28RDC
SV3CF4DU
60157581
F4543357FF80
1783-IMS28RDC
SV3CF3WU
601574CB
F4543357A480
1783-IMS28NAC
SV3CF4DV
60157582
F45433580000
1783-IMS28NAC
SV3CF3WV
601574CC
F4543357A500
1783-IMS28RDC
SV3CF4DX
60157584
F45433580100
1783-IMS28RAC
SV3CF3WX
601574CE
F4543357A600
1783-IMS28RAC
SV3CF4DY
60157585
F45433580180
1783-IMS28RAC
SV3CF3WY
601574CF
F4543357A680
1783-IMS28RAC
SV3CF4KN
60157631
F45433585880
1783-IMS28NDC
SV3CF3XA
601574D1
F4543357A780
1783-IMS28RDC
SV3CF4KO
60157632
F45433585900
1783-IMS28NDC
SV3CF3XB
601574D2
F4543357A800
1783-IMS28NAC
SV3CF4NR
60157683
F45433588280
1783-IMS28NDC
SV3CF3XC
601574D3
F4543357A880
1783-IMS28RAC
SV3CF4NS
60157684
F45433588300
1783-IMS28NDC
SV3CF3XE
601574D5
F4543357A980
1783-IMS28NAC
SV3CF4NZ
6015768B
F45433588680
1783-IMS28RDC
SV3CF3XF
601574D6
F4543357AA00
1783-IMS28RAC
SV3CF4OD
6015768F
F45433588880
1783-IMS28RDC
SV3CF4AB
60157520
F4543357CF00
1783-IMS28NAC
SV3CF4OJ
60157695
F45433588B80
1783-IMS28RDC
SV3CF4AF
60157524
F4543357D100
1783-IMS28RAC
SV3CF4ON
60157699
F45433588D80
1783-IMS28NAC
SV3CF4AU
60157533
F4543357D880
1783-IMS28RAC
SV3CF4OV
601576A1
F45433589180
1783-IMS28RDC
SV3CF4BD
6015753C
F4543357DD00
1783-IMS28NAC
SV3CF4OY
601576A4
F45433589300
1783-IMS28RAC
SV3CF4BG
6015753F
F4543357DE80
1783-IMS28RAC
SV3CF4PF
601576AB
F45433589680
1783-IMS28RDC
SV3CF4BJ
60157542
F4543357E000
1783-IMS28RAC
SV3CF4PI
601576AE
F45433589800
1783-IMS28RDC
SV3CF4BL
60157544
F4543357E100
1783-IMS28RAC
SV3CF4PK
601576B0
F45433589900
1783-IMS28RAC
SV3CF4BR
6015754A
F4543357E400
1783-IMS28NAC
SV3CF4PM
601576B2
F45433589A00
1783-IMS28NAC
SV3CF4BY
60157551
F4543357E780
1783-IMS28RAC
SV3CF4PO
601576B4
F45433589B00
1783-IMS28RAC
SV3CF4CB
60157554
F4543357E900
1783-IMS28RAC
SV3CF4RC
601576DC
F4543358AF00
1783-IMS28RAC
SV3CF4CH
6015755A
F4543357EC00
1783-IMS28RAC
SV3CF4RI
60157600
F4543358B200
Potentially Affected Product by Catalog Number / Serial Numbers
PRODUCT SAFETY ADVISORY
Page 9 of 9
Catalog Number
Serial Number
CIP Number
MAC ID
Catalog Number
Serial Number
CIP Number
MAC ID
1783-IMS28NAC
SV3CF3WT
601574CA
F4543357A400
1783-IMS28RAC
SV3CC0AZ
6015AF53
F45433B18700
1783-IMS28NAC
SV3CF3WV
601574CC
F4543357A500
1783-IMS28RAC
SV3CC0BK
6015AF5E
F45433B18C80
1783-IMS28NAC
SV3CF4AU
60157533
F4543357D880
1783-IMS28RAC
SV3CC0BQ
6015AF64
F45433B18F80
1783-IMS28NAC
SV3CF4BY
60157551
F4543357E780
1783-IMS28RAC
SV3CF3WX
601574CE
F4543357A600
1783-IMS28NAC
SV3CF4DV
60157582
F45433580000
1783-IMS28RAC
SV3CF3WY
601574CF
F4543357A680
1783-IMS28NAC
SV3CF4NR
60157683
F45433588280
1783-IMS28RAC
SV3CF4BG
6015753F
F4543357DE80
1783-IMS28NAC
SV3CF4NZ
6015768B
F45433588680
1783-IMS28RAC
SV3CF4BR
6015754A
F4543357E400
1783-IMS28NAC
SV3CF4OJ
60157695
F45433588B80
1783-IMS28RAC
SV3CF4CB
60157554
F4543357E900
1783-IMS28NAC
SV3CF4OY
601576A4
F45433589300
1783-IMS28RAC
SV3CF4CH
6015755A
F4543357EC00
1783-IMS28NAC
SV3CF4PM
601576B2
F45433589A00
1783-IMS28RAC
SV3CF4CK
6015755D
F4543357ED80
1783-IMS28RAC
SV3CF4CX
6015756A
F4543357F400
1783-IMS28NDC
SV3CF3WN
601574C4
F4543357A100
1783-IMS28RAC
SV3CF4DQ
6015757D
F4543357FD80
1783-IMS28NDC
SV3CF3XA
601574D1
F4543357A780
1783-IMS28RAC
SV3CF4DT
60157580
F4543357FF00
1783-IMS28NDC
SV3CF3XB
601574D2
F4543357A800
1783-IMS28RAC
SV3CF4DY
60157585
F45433580180
1783-IMS28NDC
SV3CF3XC
601574D3
F4543357A880
1783-IMS28RAC
SV3CF4KN
60157631
F45433585880
1783-IMS28NDC
SV3CF3XE
601574D5
F4543357A980
1783-IMS28RAC
SV3CF4NS
60157684
F45433588300
1783-IMS28RAC
SV3CF4OD
6015768F
F45433588880
1783-IMS28RDC
SV3CF3WP
601574C6
F4543357A200
1783-IMS28RAC
SV3CF4ON
60157699
F45433588D80
1783-IMS28RDC
SV3CF3WU
601574CB
F4543357A480
1783-IMS28RAC
SV3CF4OV
601576A1
F45433589180
1783-IMS28RDC
SV3CF3XF
601574D6
F4543357AA00
1783-IMS28RAC
SV3CF4PF
601576AB
F45433589680
1783-IMS28RDC
SV3CF4AB
60157520
F4543357CF00
1783-IMS28RAC
SV3CF4PI
601576AE
F45433589800
1783-IMS28RDC
SV3CF4AF
60157524
F4543357D100
1783-IMS28RAC
SV3CF4PK
601576B0
F45433589900
1783-IMS28RDC
SV3CF4BD
6015753C
F4543357DD00
1783-IMS28RAC
SV3CF4PO
601576B4
F45433589B00
1783-IMS28RDC
SV3CF4BJ
60157542
F4543357E000
1783-IMS28RAC
SV3CF4RC
601576DC
F4543358AF00
1783-IMS28RDC
SV3CF4BL
60157544
F4543357E100
1783-IMS28RAC
SV3CF4RI
60157600
F4543358B200
1783-IMS28RDC
SV3CF4DO
6015757B
F4543357FC80
1783-IMS28RDC
SV3CF4DU
60157581
F4543357FF80
1783-IMS28RDC
SV3CF4DX
60157584
F45433580100
1783-IMS28RDC
SV3CF4KO
60157632
F45433585900
/
