Wansview Q3 User manual

Wansview HD

IP Camera Q3(720P)/Q3S(1080P)

User Manual

Revised on 1st January 2018

www.wansview.com

We keep improving the app, if the app interface is not accordance with the instructions,

please go to wansview website: http://www.wansview.com for the latest instructions.

HD IP Camera Q3(720P)/Q3S(1080P)

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Welcome ···························································································································· 5

Important Security Warning ······························································································ 5

Important Safeguards and Warnings················································································· 5

1. Features and Speciﬁcaons ···························································································· 7

1.1 Product Proﬁle ·········································································································· 7

1.2 Features ···················································································································· 8

1.3 Uses··························································································································· 8

1.4 Speciﬁcaons ············································································································ 8

1.5 System Requirements································································································ 9

2. Camera Management with Smartphones/Tablets························································· 10

2.1 Wansview App for iOS and Android ········································································· 10

2.2 Live Streaming·········································································································· 13

2.3 Local Picture and Record·························································································· 15

2.4 SD/TF Record and Playback······················································································ 16

2.5 Alarm Seng············································································································ 18

2.6 Advanced Sengs···································································································· 20

2.6.1 WiFi Seng······································································································ 20

2.6.2 User Seng/Management ·············································································· 21

2.6.3 Time Seng ····································································································· 22

2.6.4 SD/TF Seng ··································································································· 23

2.6.5 Misc Seng ····································································································· 23

2.6.6 Maintenance···································································································· 25

2.6.7 About Camera·································································································· 25

2.7 Start Video ··············································································································· 26

2.8 Delete device············································································································ 26

2.9 Message ··················································································································· 27

2.10 More······················································································································· 27

3. PC Client Soware ········································································································· 29

3.1 Add Camera·············································································································· 29

3.1.1 Add camera in Lan ··························································································· 29

3.1.2 Manually add camera (suitable for outside network)······································ 30

3.2 Play/Stop Video········································································································ 30

3.2.1 Play Video ········································································································ 30

3.2.2 Stop Video ······································································································· 31

3.2.3 Video Interface ································································································ 32

CONTENT

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3.3 Camera Sengs ········································································································ 32

3.3.1 Edit Device········································································································ 32

3.3.2 Advanced Sengs ···························································································· 33

3.3.2.1 Device Info···························································································· 33

3.3.2.2 Time Seng·························································································· 33

3.3.2.3 User Seng ·························································································· 34

3.3.2.4 WiFi Seng ·························································································· 35

3.3.2.5 SD/TF Seng ························································································ 35

3.3.2.6 Other Seng ························································································ 36

3.3.3 Alarm Seng ···································································································· 37

3.3.3.1 Moon Detecon ················································································· 38

3.3.3.2 Audio Detecon···················································································· 38

3.3.3.3 Linkage Alarm ······················································································· 39

3.3.3.4 Alarm Time ··························································································· 41

3.3.4 Web Access······································································································· 41

3.4 Mul-View ················································································································ 42

3.5 Local Seng·············································································································· 42

3.6 Scheduled Recording ································································································ 43

3.7 Playback···················································································································· 44

3.7.1 Playback Local Record ······················································································ 44

3.7.2 SD Card Record································································································· 45

3.8 Lock··························································································································· 46

4. Manage Camera with other Apps and Soware

Add Camera to iSpy Connect ·························································································· 46

5. Web Access····················································································································· 48

HD IP Camera Q3(720P)/Q3S(1080P)

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Welcome

Thank you for purchasing Wansview Q3(720P)/Q3S(1080P) Full HD IP Camera.

For any queson and product updates please contact us:

1: By email:

US/CA: service@wansview.com

service2@wansview.com

UK: service3@wansview.com

2: By Skype:

US/CA:service2@wansview.com

UK:service3@wansview.com

check the FAQ's on wansview website: hp://www.wansview.com/Service/faq/

3: Contact us by Facebook

www.facebook.com/WansviewClub/

4: Contact us by hps://www.youtube.com/channel/UCPRXQcIkLsMAWQtpGxVx_jw

Or scanning the QR code to enter our Youtube channel.

Important Security Warning

In order to keep your Wansview camera secure and prevent unauthorized access, please make sure

to follow the steps below:

1. The camera has always the latest ﬁrmware installed. If we update the ﬁrmware, we upload it on

www.wansview.com/Service/download/

2. Change the default password for your camera. We suggest that your password is more than 8-10

characters and contains a combinaon of lowercase characters, uppercase characters and

numbers.

Important Safeguards and Warnings

1. Electrical Safety

All installaon and operaon should conform to your local electrical safety codes.

We assume no liability or responsibility for any ﬁres or electrical shock caused by improper

handling or installaon.

2. Transportaon Safety

Heavy stress, violent vibraons, and excess moisture should not occur during transportaon,

storage, and installaon of the device.

3. Installaon

Handle the device with care. Keep the device right side up.

Do not apply power to the camera before compleng installaon.

Do not place objects on top of the camera.

4. Repair Professionals

All inspecon and repair work should be done by qualiﬁed service engineers.

We are not liable for any problems caused by unauthorized modiﬁcaons or user-aempted repair.

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5. Environment

The camera should be kept in a cool, dry place away from direct sunlight, ﬂammable materials,

explosive substances, etc.

This product should be transported, stored, and used only in the speciﬁed environments as stated

above.

Do not aim the camera at a strong light source, as it may cause overexposure of pictures, and may

aﬀect the longevity of the camera's sensors.

Ensure that the camera is placed in a venlated area to prevent overheang.

6. Operaon and Maintenance

Do not touch the camera sensor or lens directly.

To clean dust or dirt oﬀ of the lens, use an air blower or a microﬁber cloth.

7. Accessories

Be sure to use only the accessories recommended by the manufacturer.

Before installaon, please open the package and check to ensure that all of the components are

included.

Contact us if anything is broken or missing in the package.

8. Baery Drainage and Data Consumpon

Please remember to exit the app aer use, to prevent baery drainage and data consumpon.

9. Compliance

FCC, CE, ROHS

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1. Features and Speciﬁcaons

1.1 Product Proﬁle

The Wansview Full HD IP Camera is an integrated indoor IP Camera developed speciﬁcally

for network video applicaons.

Front View

Rear View

The Wansview Full HD IP Camera comes with 4 PCS IR LED, a CMOS Sensor, Wi-Fi Antenna, and built-in

Speaker and Microphone. It supports up to 128 GB SD cards for recording. The camera also has a Pan

and Tilt funcon, with 350° horizontal pan and 67° vercal lt.

Antenna

IR light

Photoresistant

Lens

Speaker

RJ 45

Reset

Power Port

Mirco-SD Slot

Model: Q3 (X Series)

Default user: admin

Default password: 123456

DID: CAMERA-354584-CEOWH

DDNS: 010mryg.nwsvr1.com

720P wireless PTZ Camera

Factory Default

Accout info

Camera ID(DID)

DDNS

QR Code

Microphone

Boom View

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1.2 Features

1.3 Uses

1.4 Speciﬁcaons

•Full HD Video

•Live Streaming

•Pan and Tilt, 4x digital zoom

•Night Vision distance up to 25 feet

•2 Way Audio with built-in microphone

and speaker

•Support Wi-Fi connecon

•Mul-App/Soware Compability

•Support Micro SD card storage up to 128GB

•Mountable on walls and ceilings

•Home Security

•Business Security

•Entryway Monitoring

•Baby Monitoring

•Pet Monitoring

•Elderly Parents

CAMERA-VIDEO

Q3

Q3S

Resolution

720

1080

Effective Pixels

1280*720/640*360/320*180

1920*1080/640*360/320*180

Max Video Resolution

1280*720

1920*1080

Maximum Frame Rate(FPS)

25

IR Cut Filter (DAY/NIGHT)

YES

Infrared LED

4 pieces

Night Vision Range (feet)

25 feet

Video Compression

H.264/MJPEG

PTZ

Pan:350° Tilt: 76° Zoom:4X

LENS

Lens Focal Length (mm)

3.6 MM

Filed of View

65°

AUDIO

Interface

Built-in Microphone and Speaker

Two Way Audio

YES

NETWORK

Ethernet

RJ-45

WiFi

IEEE802.11b/g/n 2.4GHz

Recommended Distance from Router

15m/50ft

Protocol

Onvif, TCP/IP,UDP,SMTP,NTP,HTTP,DHCP,DDNS,FTP

WPS

WPS Push wireless connection

Encription

64/128-bit WEP, WPA/WPA2-PSK

Max User Access

4 users at the same time

RECORDING

Storage type

PC/Phone

AUXILIARY INTERFACE

Micro SD card Slot

Micro SD, Max 128GB

MOTION DETECTION

Notifications

YES. MAIL/FTP

Schedule recording

YES

CAMERA MANAGEMENT

Smartphone/Tablet

Wansview app for iOs/Android

Web Browser

IE

Account Permission

YES

Compatibile Apps/Software

Blue Iris, Tinycam Monitor, iSpy, Sighthound

OPERATION AND CONVENIENCE

Wall/Ceiling mountable

Yes

Power Cord Length

8 feet

Power Supply

5V 1.5A

Power Switch

No

Material

Plastic

Certification

CE FCC ROHS

HD IP Camera Q3(720P)/Q3S(1080P)

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1.5 System Requirements

Posion your camera in 50/15m distance from the router and close to an DC Plug. The

included power cord is 8  long. If you need a longer power cord, it should be within 16

, if longer, the voltage will not be stable. Users can extend Wi-Fi signal with Wi-Fi

extenders and get a longer power cord, if needed. Check the quality of the video before

ﬁnal mounng. In indoor installaons, the range might be less if metal objects or thick

walls and ceilings are between the camera and the router. Quality is aﬀected also by the

number of devices connected to the network and by interferences from other

networks/devices. If video quality is not good, we advise to posion the camera closer to

the router or reduce resoluon and the frame rate (fps).

Users can place indoor cameras in protected outdoor areas (such as a covered porch) as

long as it remains dry and within its operang temperature range of -10 to 50 degrees C.

The camera is not waterproof and any exposure to moisture and/or temperatures outside

the operang range will void our one-year limited warranty. Users can guard outdoors by

placing the camera behind a window, making sure to disable IR Leds and open the

outdoor lights.

The Wansview Camera is a P2P camera as long as the camera is connected to the internet.

Users can view the camera from smartphones/tablets or PC, wherever they are using

cellular data or Wi-Fi connecons. If users don’t want to use the internet to access the

camera, and choose to access only in their own private network/LAN, we can supply a tool

which can disable P2P and DDNS funconalies. Please contact our customer service.

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2. Camera Management with Smartphones/Tablets

2.1 Wansview App for iOS and Android

Cable Setup

HD IP Camera Q3(720P)/Q3S(1080P)

11

Download Wansview App

Go to App store or Google Play and install the “Wansview” app to your supported device.

Power on Camera

Power for the camera with the included power supply and place it near your router.

Connect to Network

Launch the Wansview app, click “+” to access Add Camera page

And then there are three methods to add the camera and connect camera to internet.

Note: Before set up WiFi, make sure your WiFi is 2.4G, wansview camera cannot work

with 5Ghz WiFi.

And special characters “ ‘ “ and “ & “ cannot be supported, if your WiFi has the two

special characters, please try to create a Guest WiFi in your router for the camera, so

camera can be connected to the Guest WiFi, and other WiFi devices at home don’t

need to reconnect.

1: “Add camera via wired method”

User can connect the camera with Ethernet cable to view the camera, and can set up

WiFi using this method. Follow the wizard on app step by step.

2: “Add camera via WiFi Mode”

Using this method, there is no need to connect camera with ethernet cable, user can set

up the camera with WiFi within 5 minutes of powering the camera on (Blue light sll

blinks) by sonic wave from your phone. Follow the wizard on app step by step.

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3: “Add Already Connected Network camera”

This is suitable for camera that is already connected with internet. Such as add the

camera to a second phone, or share the camera to other person.

User can use the below ways to add the camera:

1: If camera is on your hand , you can tap to scan the Camera’s QR code to get the

camera informaon.

2: If the mobile device and the camera are in the same WiFi network, user can use “Lan

Search” to search the connected camera.

3: Manually input camera informaon:

Camera DID can be found from the camera’s sckers

or Wansview app , default Username/Password is

admin/123456; Name can be any informaon.

Aenon: Please remember tap to save all the sengs.

Model: Q3 (X Series)

Default user: admin

Default password: 123456

DID: CAMERA-354584-CEOWH

DDNS: 010mryg.nwsvr1.com

720P wireless PTZ Camera

When the camera shows “Online”, tap “>” to Advanced Sengs > User Seng to change

the default User name and Password. This process is outlined in 2.6.2 User Seng.

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2.2 Live Streaming

Each camera can be accessed by up to 4 users at the same me.

The administrator can setup 3 diﬀerent levels of access: administator, operator and

viewer.Please refer to Page 22

Viewing Camera on a Single Window

Tap to enter the live feed and do more operaons.

Tap the monitoring screen to see the video menu.

Snapshot: User can save snapshot picture to the mobile phone storage, and can check

the snapshot from More-Pictures or from Local Picture/Record.

Record: User can record video to the mobile phone, and check it from More-Records

or Local Picture/Record.The record will stop if you leave the live video screen.

Listen: When the Listen is on, user can listen what happening on the camera end.

Talk: When enabled the Talk, user can hold the “Hold Talk” to communicate with the

people/pets on the camera end.

Restore: To restore the Contrast and Brightness to default value.

Resoluon: Switch between 1080P and 480P. When the network is not good, try

lower down the resoluon to 480P to get a smooth video feed.

Cruise Vercally/Horizontally : Max 10 cruise, default 1 cruise, user can set up

fromcamera’s web page: Set Up-System-Pan & Tilt.

IR Auto: IR Led switches on at night when the luminosity is under 5 lux, if the camera

has no night vision, tap here to enable the IR led.

IR OFF: Tap here to turn oﬀ the IR light, if disabled, camera has no night vision.

1080P

HD IP Camera Q3(720P)/Q3S(1080P)

14

Preset: The Preset funcon allows user to set up to 8 spots on the video and recall them

quickly, ﬁrst select Set and choose the spot, then press 1, when you call, select “Call” and

press Spot number.

/ Flip/Mirror: If the live video is upside down because of the installaon, tap and

to make it right.

Exit: Turn oﬀ the live feed screen.

Viewing Camera on Mul-View

User can monitor several cameras (Max. 4 )at the same me on Mul-View.

1: Tap “More” and select “Mul-View” Click on cameras on the list to add the view on the

main screen.

2: Tap to hide the camera’s list

3: Tap to exit mul-view mode

4: Press to play camera, Tap again to stop the video.

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2.3 Local Picture and Record

snap

record

During live streaming, user can take snapshots by tapping on Snapshot to phone and

Record to phone. To stop recording, tap again or exit from the live streaming.

In Local Picture and Record, User can ﬁnd all the pictures and videos taken manually.

Share pictures and records

To share pictures and records, follow the steps indicated in the screenshots.

Tap to share the pictures, and to delete pictures.

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2.4 SD/TF Record and Playback

Save records to phone and delete records

Select the videos recorded, click to save videos in the mobile phone; to share the video,

please go to mobile phone Photo directory to share it; click to delete videos.

SD Card recording

If a SD Card is installed in the camera, When the camera shows “Online” on wansview

app, tap “>” to enter Edit Camera page, from Advanced Sengs>SD/TF Card schedule

recording, users can choose to record or not on the SD card by switching the SD/TF

Recording buon.

Supports max 128GB micro SD card(SD card is not included in the box), 1080p 24 hour

video can be saved for almost 4days, 720P can record about 8 days,480P can record 24

days.

The new recorded video will automacally overwrite the old ﬁles if the SD card capacity is

not enough.

If SD Card is inserted, but cannot read or cannot use, please tap “Format SD/TF card”

ﬁrst.

Note: The SD card recording is for constant recording, record me can be set from 2-15

minutes, if you only need alarm video, please do not enable SD Card recording, and go to

Alarm Seng to save alarm Video to SD card.

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17

Playback recorded video

Access to SD/TF Record Playback. Choose a day in the calendar, then select Schedule or

Alarm click Done to see the list of recorded video on the SD card.

HD IP Camera Q3(720P)/Q3S(1080P)

18

2.5 Alarm Seng

The camera is mostly for live video, what we achieve is to make the video more clear and

easy set up. it is not a professional security camera, the moon detecon is only an

add-on feature. So the alarm noﬁcaon will not be very accurate.

But if you want the moon detecon works accurately, you may connect the camera to

some professional security soware like: Blue Iris, iSpy or Sighthound, the camera alert

works great on them.

Follow the below steps to set up alarm.

Alarm Deployment

IO Detecon: this is for camera that can connect external source of alert device. The

Q3/Q3S is not available.

Sensor Type: For external source of alert device. The external sensor can be always open

or always close.

Moon Detecon: Enable Moon Detecon, user can set up camera with moon alarm

Moon Detecon Sensivity: User can choose Low/Middle/High sensivity according to

needs.

Voice Detecon: Enable Voice Detecon, user can set up camera with voice alarm

Voice Detecon Sensivity: User can choose Low/Middle/High sensivity according to

needs.

Trigger Alone: The alarm will be triggered for any kind of acve alarm

event(Moon/Voice/IO)

Trigger Link: The alarm will be triggered for mulple detecon at the same

me(Moon/Voice/IO).

Alarm Acon:

Save Picture to Email: When an alarm is detected, the camera will send pictures to the

email box. Users can set up to 2 recipients.

Click Mail Seng to setup the email. Check your email provider for SMTP Server and

Port.

HD IP Camera Q3(720P)/Q3S(1080P)

19

Save Picture to FTP: When an alarm is detected, the camera will send pictures to your FTP

server. Click on FTP Seng to setup FTP.

Save Record to FTP: When an alarm is detected, the camera will send a video to your FTP

server.

For FTP paramters, please refer to Page 40

Save Picture to SD/TF: When an alarm is detected, the camera will send pictures to the SD

card.

Save Record to SD/TF: When an alarm is detected, the camera will send a video to the SD

card.

Trigger IO Output: Not available for Q3/Q3S

Preset Linkage: When an alarm is detected, the camera will focus on one of the 8 Preset

spots (see above).

Speaker Linkage: When an alarm is detected the speaker will act as a siren for the chosen

length (5-30sec).

Sender: your email address

Smtp Server: such as smtp.mail.yahoo.com etc.

Smtp port: 465

SSL: SSL

User name: your email address, the same with

sender

Password: your email password, if you are using

Yahoo and Gmail, please generate an app

password, and using the app password. Check the

FAQ document on website to generate app

password.

Receiver: any email address

Aer you ﬁll in the chart of the email seng

page, please Save and Test E-Mail.

For Email Seng, please follow the below parameters:

HD IP Camera Q3(720P)/Q3S(1080P)

20

2.6 Advanced Sengs

2.6.1 WiFi Seng

If camera is connected with ethernet cable, and want to set up WiFi, or change another

WiFi network, user can set up WiFi on WiFi Seng.

Tap WiFi Seng, and search the available WiFi, choose the WiFi and manually input the

WiFi Password, then tap to save the WiFi informaon.

User can unplug the ethernet cable when the app appears “WiFi Set Succeed”.

Note: Wansview camera only supports 2.4Ghz WiFi, and wiﬁ password should be no

longer than 31 characters.

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