Wansview NCM625GA User manual

Brand: Wansview

Model: NCM625GA

Category: Security cameras

Type: User manual

Support Email/ Skype: service2@wansview.com 1

Wansview Pro HD

1080P IP Camera NCM625GA

User Manual

Revised 6

May 2016

Support Email/ Skype: service2@wansview.com 2
Contents
Contents...............................................................................................................................................................................................................2
Welcome..............................................................................................................................................................................................................6
Important Security Warning...............................................................................................................................................................................6
Important Safeguards and Warnings................................................................................................................................................................. 6
1．Features and Specifications......................................................................................................................................................................... 8
1 Product Overview................................................................................................................................................................................ 8
2 Product Profile..................................................................................................................................................................................... 8
3 Packing List..........................................................................................................................................................................................9
4 Features...............................................................................................................................................................................................10
Device Connection....................................................................................................................................................................................... 10
1 Connection Diagram..........................................................................................................................................................................10
2 Wi-Fi Set Up.......................................................................................................................................................................................11
2.1 Mobile Phone Wi-Fi Set Up...................................................................................................................................................11
2.2 Wi-Fi Set Up Via Network Cable..........................................................................................................................................13
2.3 WPS/QSS One Key Wi-Fi Set Up.........................................................................................................................................13
iPhone/iPad Access...................................................................................................................................................................................... 14
1 Software Installation..........................................................................................................................................................................14
2 App Interface Introduction................................................................................................................................................................ 14
2.1 Interface.................................................................................................................................................................................. 14
2.2 Add Camera............................................................................................................................................................................ 15
3.1 Viewing Camera on a Single Window.................................................................................................................................. 17
3.2 Viewing Camera on Multi-View........................................................................................................................................... 18
4 Edit Camera........................................................................................................................................................................................18
4.1 Local Picture and Record.......................................................................................................................................................18
4.2 SD/TF Record Playback........................................................................................................................................................ 19
4.3 Alarm Setting..........................................................................................................................................................................20
4.4 Advanced Setting....................................................................................................................................................................21
4.4.1 WiFi Setting.................................................................................................................................................................21
4.4.2 User Settings............................................................................................................................................................... 21
4.4.3 Time Setting................................................................................................................................................................ 22
4.4.4 FTP Setting..................................................................................................................................................................22
4.4.5 E-Mail Setting............................................................................................................................................................. 22
4.4.6 SD/TF Card Setting.................................................................................................................................................... 23
4.4.7 Reboot camera.............................................................................................................................................................23
4.4.8 About Camera..............................................................................................................................................................23
4.5 Start Video.............................................................................................................................................................................. 24
4.6 Delete Device......................................................................................................................................................................... 24
Android Access.............................................................................................................................................................................................25
1 Software Installation..........................................................................................................................................................................25
2 App Interface Introduction................................................................................................................................................................ 25
2.1 Interface.................................................................................................................................................................................. 25
2.2 Add Camera............................................................................................................................................................................ 26

Support Email/ Skype: service2@wansview.com 3
3 Live View and Setting....................................................................................................................................................................... 28
3.1 Viewing Camera on a Single Window.................................................................................................................................. 28
3.2. Viewing Camera on Multi-View.......................................................................................................................................... 29
4 Edit Camera......................................................................................................................................................................................29
4.1 Edit camera Alias....................................................................................................................................................................29
4.2 Local Picture and Record.......................................................................................................................................................30
4.3 Playback SD/TF Record........................................................................................................................................................ 31
4.4 Alarm Setting..........................................................................................................................................................................31
4.5 Advanced Setting....................................................................................................................................................................32
4.5.1 Wi-Fi Setting............................................................................................................................................................... 32
4.5.2 User Settings............................................................................................................................................................... 33
4.5.3 Time Setting................................................................................................................................................................ 33
4.5.4 FTP Setting..................................................................................................................................................................33
4.5.5 Mail Setting................................................................................................................................................................. 34
4.5.6 SD/TF Setting............................................................................................................................................................. 34
4.5.7 Reboot Device.............................................................................................................................................................34
4.5.8 About camera.............................................................................................................................................................. 35
Web Access................................................................................................................................................................................................... 36
1 Start up................................................................................................................................................................................................36
1.1 Network Installation...............................................................................................................................................................36
1.2 Login....................................................................................................................................................................................... 36
1.3 Plugin installation...................................................................................................................................................................36
2 Live Video.......................................................................................................................................................................................... 37
3 Playback Video...................................................................................................................................................................................38
4 Set Up................................................................................................................................................................................................. 39
4.1 System.....................................................................................................................................................................................39
4.1.1 Device Status...............................................................................................................................................................39
4.1.2 Time Setting................................................................................................................................................................ 39
4.1.3 Pan&Tilt...................................................................................................................................................................... 39
4.1.4 Other Settings..............................................................................................................................................................40
4.1.5 Multiple Settings.........................................................................................................................................................40
4.1.6 Maintenance................................................................................................................................................................ 40
4.1.7 Device Information.....................................................................................................................................................41
4.2 Network...................................................................................................................................................................................41
4.2.1 IP Address Setting.......................................................................................................................................................41
4.2.2 Port Setting..................................................................................................................................................................41
4.2.3 Wi-Fi Set Up............................................................................................................................................................... 42
4.2.4 UPNP...........................................................................................................................................................................42
4.2.5 DDNS Setting............................................................................................................................................................. 42
4.2.6 RTSP Setting............................................................................................................................................................... 43
4.2.7 Onvif Setting............................................................................................................................................................... 43
4.2.8 FTP Setting..................................................................................................................................................................43
4.2.9 SMTP (E-mail) Setting...............................................................................................................................................44
4.3 Video and Audio.....................................................................................................................................................................44

Support Email/ Skype: service2@wansview.com 4
4.3.1 Video............................................................................................................................................................................ 44
4.3.2 Audio Setting...............................................................................................................................................................45
4.3.3 Image Setting.............................................................................................................................................................. 45
4.3.4 On Screen Display Setting......................................................................................................................................... 45
4.3.5 Night Vision Setting................................................................................................................................................... 46
4.4 Safety.......................................................................................................................................................................................46
4.4.1 User Setting.................................................................................................................................................................46
4.4.2 IP Filtering...................................................................................................................................................................47
4.4.3 Mask Area....................................................................................................................................................................47
4.5 Alarm.......................................................................................................................................................................................48
4.5.1 IO detector...................................................................................................................................................................48
4.5.2 Motion Detection........................................................................................................................................................ 48
4.5.3 Audio Detection.......................................................................................................................................................... 48
4.5.4 Alarm Action............................................................................................................................................................... 49
4.5.5 Armed Time.................................................................................................................................................................49
4.6 Storage.....................................................................................................................................................................................49
4.6.1 SD Card Management................................................................................................................................................ 49
4.6.2 SD Card Capture (Timed snapshot)...........................................................................................................................50
4.6.3 SD Card Recording.....................................................................................................................................................50
4.7 Log...........................................................................................................................................................................................50
4.8 Local Configuration............................................................................................................................................................... 51
5 Mac Web Access................................................................................................................................................................................ 51
Windows PC Software Access.................................................................................................................................................................... 52
1 About iSmartViewPro........................................................................................................................................................................52
2 Operational Requirements.................................................................................................................................................................52
3 iSmartViewPro Installation............................................................................................................................................................... 52
4 iSmartViewPro Operation................................................................................................................................................................. 52
4.1 CMS Interface.........................................................................................................................................................................52
4.2 Access to camera.................................................................................................................................................................... 53
4.2.1 Add Camera.................................................................................................................................................................53
4.2.2 Edit / Delete Device....................................................................................................................................................54
5 Play Video.......................................................................................................................................................................................... 54
6 System Settings..................................................................................................................................................................................55
7 Local menu bar...................................................................................................................................................................................56
Mac Software Access................................................................................................................................................................................... 57
1 About iSmartViewPro........................................................................................................................................................................57
2 Operational Requirements.................................................................................................................................................................57
3 Installation.......................................................................................................................................................................................... 57
4 iSmartViewPro 2.0 Operation...........................................................................................................................................................58
4.1 Interface.................................................................................................................................................................................. 58
4.2 Device Library........................................................................................................................................................................58
Add........................................................................................................................................................................................... 59
Delete....................................................................................................................................................................................... 59
Set............................................................................................................................................................................................. 59

Support Email/ Skype: service2@wansview.com 5
Device Edit.............................................................................................................................................................................. 59
Device information..................................................................................................................................................................59
User Setting..............................................................................................................................................................................60
WiFi Setting............................................................................................................................................................................. 60
7.4.3 System Settings...................................................................................................................................................................... 60
7.4.4 Video Library..........................................................................................................................................................................61
7.4.5 Camera Log.............................................................................................................................................................................61
8. FAQs/Troubleshooting.................................................................................................................................................................................61
8.1 Compatibility Settings for Internet Explorer................................................................................................................................... 61
8.3 Install IE Tab for Chrome 43............................................................................................................................................................ 63
8.4 Install IE Tab for Firefox 42..............................................................................................................................................................63
8.5 Port Forwarding................................................................................................................................................................................. 64
8.6 iSmartViewPro Exit Abruptly on Windows XP...............................................................................................................................66
8.7 Q: If the picture is blurry, how to please follow following picture to adjust lens of camera....................................................... 67

Support Email/ Skype: service2@wansview.com 6

Welcome

Thank you for purchasing Wansview NCM625GA (Q1)1080P Pro HD IP Camera!

The user manual is designed to be a reference tool for the installation and operation of your NCM625GA (Q1)camera.

Here you can find information about the camera's features and functions, as well as information to aid in troubleshooting.

For quick access to the start-up guide and other support information, go to www.wansview.com/Service/download/

Many of the setup and installation sections below have corresponding videos on YouTube. Scan the QR Code to enter our Youtube

channel

To contact Wansview support, please do one of the following:

1: Contact us by Email: service2@wansview.com / service@wansview.com

2: Contact us by Skype: service2@wansview.com

3: Contact us by Facebook

www.facebook.com/WansviewClub/

Important Security Warning

In order to keep your Wansview camera secure and prevent unauthorized access, please make sure to follow the steps below:

1. Always make sure that your camera has the latest firmware as listed on www.wansview.com/Service/download/

2. Never use the default password for your camera. Always ensure that your password is 8-10 characters and contains a combination

of lowercase characters, uppercase characters and numbers.

Important Safeguards and Warnings.

1. Electrical Safety

All installation and operation should conform to your local electrical safety codes.

The product must be grounded to reduce the risk of electric shock.

We assume no liability or responsibility for any fires or electrical shock caused by improper handling or installation.

2. Transportation Safety

Heavy stress, violent vibrations, and excess moisture should not occur during transportation, storage, and installation of the device.

3. Installation

Handle the device with care. Keep the device right side up.

Do not apply power to the camera before completing installation.

Do not place objects on top of the camera.

4. Repair Professionals

All inspection and repair work should be done by qualified service engineers.

We are not liable for any problems caused by unauthorized modifications or user-attempted repair.

Support Email/ Skype: service2@wansview.com 7

5. Environment

The camera should be kept in a cool, dry place away from direct sunlight, flammable materials, explosive substances, etc.

This product should be transported, stored, and used only in the specified environments as stated above.

Do not aim the camera at a strong light source, as it may cause overexposure of the picture, and may affect the longevity of the

camera's sensors.

Ensure that the camera is in a well ventilated area to prevent overheating.

6. Operation and Maintenance

Do not touch the camera sensor or lens directly.

To clean dust or dirt off of the lens, use an air blower or a microfiber cloth.

7. Accessories

Be sure to use only the accessories recommended by the manufacturer.

Before installation, please open the package and check to ensure that all of the components are present.

Contact the retailer where you purchased from the camera, or Wansview directly, if anything is broken or missing in the package.

Support Email/ Skype: service2@wansview.com 8

．

Features and Specifications

1.1 Product Overview

Thank you for purchasing a Wansview NCM625GA(Q1) Pro HD IP Camera! The product is an integrated indoor IP Camera

developed specifically for network video applications. It is suitable for families, shops, chain stores, supermarkets, office buildings

and other uses.

1.2 Product Profile

Front View

This model comes with 10 PCS IR LED, a CMOS Sensor, Wi-Fi Antenna, and built-in Speaker and Microphone. It supports

up to 64GB SD cards. The camera also has a Pan and Tilt function, with 340° horizontal pan and 90° vertical tilt.

Rear View

Support Email/ Skype: service2@wansview.com 9

Bottom View

1.3 Packing List

Please make sure you received all items including the camera accessories as follows:

The rear of the NCM625GA includes a DC

5V/1.5A power supply port, RJ-45/10-100 Base

T port, power and network indicator lights, and

input/output audio jacks for external speakers or

microphones and Alarm In and Alarm Out ports

for external Alarm equipment.

Support Email/ Skype: service2@wansview.com 10

Note: Please contact us immediately if there are any damaged items or if the package is short of any of the accessories listed

above.

1.4 Features

 Easy Setup

iSmartViewPro app allows you to connect via iOS/Android smart-phone in 3 steps by simply scanning the QR Code on the

underside of the camera.

 1080P Pro HD

Clarity up to 1920x1080, and SD card slot (max 64GB supported) for video recording and playback.

 Pan/Tilt

Built-in pan/tilt, horizontal 340 degrees and vertical 90 degrees, 4x digital zoom, and IR LED night vision up to 26 feet.

 Two-Way Audio

With built-in mic and speaker, remotely talk and listen.

 Excellent Compatibility

Supports iOS/Android mobile devices, Windows PC and Apple Mac Software and web browsers (IE, Firefox, Safari, Chrome

supported).

2. Device Connection

2.1 Connection Diagram

Support Email/ Skype: service2@wansview.com 11

Steps for product connection:

1. Please install and tightly screw in the accessory Wi-Fi antenna into the antenna aperture on the back of the camera.

2. Connect the IP camera and router via network cable.

3. Use the accessory power adapter to power up the camera (Please verify the output voltage of the adapter and the allowable

voltage value of the camera).

4. Observe the two lights at the network interface. When the orange light on the left side is ON, it indicates that someone is

accessing the camera. When the green light on the right side is ON, it indicates that the network is connected.

Connect the camera with power supply and network cable following the four steps above, then you can view the ip camera by

computer or smart phone. Or you can connect the camera with WiFi as Section 2.2

2.2 Wi-Fi Set Up

2.2.1 Mobile Phone Wi-Fi Set Up

Method 1: One Key Wi-Fi Configuration

1) Make sure the mobile phone is in a WIFI connection state. Install the “Wansview” app at the Android or iPhone mobile phone

device.

2) Run the app and click . The user can add IP cameras via the following three methods: (Directly input the camera DID ;

scan the QR code at the bottom of the camera; LAN search). Then, input the user name and password.

Reminder: When using the camera for the first time, please use the default user name of the manufacturer: admin, password 123456.

Support Email/ Skype: service2@wansview.com 12

3) Click "More", select "Wi-Fi Config", fill in the Wi-Fi password and click "Configuration".

Reminders:

● Please complete configuration within 5min. after camera start-up (while the blue Wi-Fi indicator light is slowly flashing).

Otherwise, configuration cannot be completed and the power must be plugged in again.

● The mobile phone speaker should be close to microphone of camera. Then click "Configure".

● After successful configuration, the blue Wi-Fi indicator light of the camera will flash quickly several times. And then two

"beeps" will be heard. It will connect to the router automatically. Simultaneously, the blue indicator light will remain on (The

indicator light displays the status without plugging the network cable in. After plugging the cable in, the blue indicator light will

shut off). Click "Configuration" for 1 minute. If no corresponding reaction of the camera is observed, continuously click

"Configuration" for 5 minutes until completion of the configuration.

Method 2: Wi-Fi Set Up Via Advanced Settings

1) Please keep the camera on-line. Click the icon on the right side of the camera.

2) Enter advanced Settings

3) Select Wi-Fi Setting

4) Automatically search for available Wi-Fi SSID

5) Select WiFi hot spots to connect to

6) Input the password

7) Click Done to complete WiFi set up.

Support Email/ Skype: service2@wansview.com 13

2.2.2 Wi-Fi Set Up Via Network Cable

Connect the IP camera and router via a network cable as shown in Figure 2.1.2. Log into the camera and access the system

configuration page following the steps in section 5. Web Access. Complete the set up and unplug the network cable referring to

section 5.3.2.3 to connect the camera via Wi-Fi.

2.2.3 WPS/QSS One Key Wi-Fi Set Up

Since the camera supports WPS/QSS function, Wi-Fi connection set up can be done in a simple way:

1) Please confirm whether the wireless router that the camera will be connected to supports WPS/QSS function (by reviewing the

router manual or getting support from the manufacturer of the router) and make make sure the WPS function is enabled before

performing the WiFi connection.

2) Connect to the power supply of the camera, and wait for 1 minute. After the camera starts-up, hold the "WPS" button of the

camera for 3s. Then click the “WPS/QSS” button of the Router. The camera and router will perform Wi-Fi configuration based on

the WPS/QSS protocol. Please wait for 1-2 minutes or log on to router to check whether it is connected. After successful

configuration, the blue Wi-Fi indicator light of the camera will flash quickly several times and two "beeps" will be heard. It will

connect to the router automatically. Simultaneously, the blue indicator light will remain on (The indicator light displays the status

without plugging the network cable in. After plugging the cable in, the blue indicator light will shut off).

Attention: The configuration method is not applicable to some routers since they do not support WPS/QSS.

Support Email/ Skype: service2@wansview.com 14

3. iPhone/iPad Access

Wansview APP (iPhone version) is an application developed by our company based on the iOS system. It is applicable to iPad/iPod

of iPhone4s or higher. It supports iOS 6.0 or 9.2. The functional characteristics of this software:

 Supports Alarm Notification

 Temperature and Humidity Alarm

 Supports rapid mobile phone acoustic configuration of camera Wi-Fi;

 Supports PnP products of the Smart P2P cloud;

 Supports viewing on multiple screens (Supports simultaneous viewing of up to 4 cameras);

 Supports Playback SD Card Recording at mobile phone terminal;

 Supports video control, video parameter setting, audio monitoring, intercom, pan/tilt control, snapshot and other

functions;

 Supports searching for and adding LAN equipment;

 Supports editing and management of the equipment (Wi-Fi/Email/Alarm/FTP and other advanced functions);

 Supports photo sharing

3.1 Software Installation

3.2 App Interface Introduction

3.2.1 Interface

Camera

“Wansview” can be searched for and downloaded from the

App Store.

Or scan QR code to download and install App “Wansview” to

your mobile phone.

After installation, the icon will appear on your phone

By tapping icon , user can add

camera, check camera list and tap > ,

user can enter to Edit Camera page.

Support Email/ Skype: service2@wansview.com 15

Alarm message

3.2.2 Add Camera

By tapping icon to check

alarm message, tap the camera

you added you can check the

alarm type.

By tapping icon you can check the Local

Records/Photo, Multi-View for the cameras, do Wi-Fi

Configuration, do Push Set and check App version.

By tapping icon you can add camera as your P2P camera.

There are three methods available to add camera: add

manually, LAN Search and Scan QRCode on the bottom of

the camera.

Reminder

：

DID number is showed on the sticker which is on

the bottom of the camera.

Support Email/ Skype: service2@wansview.com 16

1. Manually add the camera

2. LAN search:

3. Scan QRCode

Please input the info: Camera DID, Username and Password, then

click .

Default user name:admin

Default password: 123456

Tap “Lan Search”, then the

camera info will appear, click

camera and access to another

page to input password, then

click .

Click 【Scan QRCode】, then scan

the Sticker’s QR Code on the

bottom of the camera.

Support Email/ Skype: service2@wansview.com 17

3.3 Live View and Setting

3.3.1 Viewing Camera on a Single Window

a) Tap the camera successfully added and displayed online, tap the camera,

then it will start to view the camera.

Or you can Tap > to access to Edit Camera page, choose Start video.

b) Tap the monitoring screen. The video

menu action bar will appear.

1: For two-way audio, make the Listen/Talk ON, When

talk, please press Hold Talk, then talk.(need install

external Mic and Speaker)

2: Tap , you can turn ON/OFF the IR LED and

Set or Call Preset.

On the preset, user can set 8 presets, call preset means

the camera sends command to the camera to move to

the preset position

Support Email/ Skype: service2@wansview.com 18

3.3.2 Viewing Camera on Multi-View

3.4 Edit Camera

3.4.1 Local Picture and Record

1.Tap “More” and select Multi-View, there are

Max. 4 cameras can be viewed at the same

time.

2. Tap to hide the equipment list button

3. Tap to exit multiple windows mode

4. which means the camera is playing, tap

it you can stop playing..

When camera is online, click to enter “Edit Camera” page. On

this page, user can check Local Picture and Record, SD/TF Record

Playback, Alarm Setting and Advanced Setting and Start Video and

Delete device.

Tap Local Picture and Record you

check pictures and records on Mobile.

Support Email/ Skype: service2@wansview.com 19

Share picture and record

Save record to phone and delete record

3.4.2 SD/TF Record Playback

Enter SD/TF Record Playback, record file will be

automatically displayed.

User can also search needed files by clicking icon to

enter calendar to check schedule or alarm record on an

exact date.

Notice：The date in red means there are recorded files on

that day.

Select the videos recorded, click you

can save the videos to Photo.

Click you can delete videos.

Support Email/ Skype: service2@wansview.com 20

3.4.3 Alarm Setting

Alarm Deployment

IO Detection：When tick the IO Detection, user can choose sensor type (Always open or Always close). When user choose Always

open, external alarm device is needed, and when the alarm is triggered, the IO detection will send alarm. If choose Always close,

the camera will send alarm continuously per 30 seconds..

Motion Detection: Sensitivity can choose Low/ Middle/ High according to needs.

Voice Detection: Sensitivity can choose Low/ Middle/ High according to needs.

Temperature detection: the temperature range can be set from -100℃ to 100℃(not for this camera)

“<”means the temperature below the set value, the camera will send alarm notification.

“>”Means the temperature above the set value, the camera will send alarm notification.

Humidity detection: the humidity range can be set from 0% to 100%.(not for this camera)

“<”means the humidity below the set value, the camera will send alarm notification.

“>”Means the humidity above the set value, the camera will send alarm notification.

Trigger Alone : The alarm will be triggered for any kind of alarm condition.

Trigger Linkage: If set two or more kinds of alarm methods, only met all alarm conditions, the alarm can be triggered.

Alarm Action:

Save Picture to Email: When an alarm is detected, the camera will send two alarm pictures to the email you set. We support Gmail,

Hotmail, Yahoo, Gmx etc.

Save Picture to FTP: When an alarm is detected, the camera will send 2 alarm pictures to the FTP server you set, 3-4 pictures will

be sent if the motion is too frequent.

Save Record to FTP: When an alarm is detected, the camera will send alarm video to the FTP server you set. The video length is

about 15 seconds for each alarm video, for constant recording, the alarm will be upload to FTP every 30seconds.

Save Picture to SD/TF: When an alarm is detected, the camera will send 2 alarm pictures to SD card, 3-4 pictures will be sent if

the motion is too frequent.

Save Record to SD/TF: When an alarm is detected, the camera will send alarm video to the FTP server you set. The video length is

about 15 seconds for each alarm video, for constant recording, the alarm will be upload to FTP every 30seconds.

Trigger IO Output:When an alarm is detected, the external IO output device will be linked then send alarm; it doesn't support PoE.

Preset Linkage: When an alarm is detected, it will be linked to the camera to Pan/Tilt the camera to the Preset you set.

Speaker Linkage:Link the speaker to send alarm when a alarm is detected.

Access to “Alarm Setting”, there are options for

Alarm Deployment and Alarm action.

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Wansview NCM625GA User manual

Brand: Wansview

Model: NCM625GA

Category: Security cameras

Type: User manual

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Wansview NCM625GA User manual

Wansview NCM625GA User manual

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