Diebold Nixdorf CINEO T3010 Operating instructions

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Multifunctionals
Type
Operating instructions

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CINEO T3000/T3010 - Operating Manual 01750182109 C
Do you have ...
... any questions or suggestions
regarding this manual?
Please contact the following address
giving the order number of this manual
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Address:
WINCOR NIXDORF International GmbH
Handbuchredaktion BD PSD 43
D - 33094 Paderborn
Germany
Fax: +49 (0) 52 51 693-62 09
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Please contact your local representative.
Edition November 2011
CINEO T3000
CINEO T3010
Operating Manual
Copyright © Information and trademarks
CINEO T3000/T3010 - Operating Manual 01750182109 C
© WINCOR NIXDORF International GmbH 2011
All rights, including rights of translation
and rights of reproduction by reprinting,
copying or similar methods, even of
parts, are reserved.
Any violations give rise to a claim for
damages.
All rights, including rights created by
patent grants or registration of a utility
model or design, are reserved. Delivery
subject to availability; right of technical
modifications reserved.
All names of hardware and software
products mentioned in this manual are
trade names and/or trademarks of their
respective manufacturers.
This manual was
produced using paper
treated with chlorine-free
bleach.
01750182109 C CINEO T3000/T3010 - Operating Manual I
Contents
Introduction ............................................................................................... 1
Symbols used in this manual ...................................................................... 1
Important safety precautions ...................................................................... 1
General power interruption ......................................................................... 4
Device Overview ....................................................................................... 7
Device versions .......................................................................................... 7
Components ............................................................................................... 8
Device views ............................................................................................... 9
Overall view CINEO T3000 ................................................................... 9
Overall view CINEO T3010 ................................................................. 10
Device door open ................................................................................ 11
Equipment carriage pulled out ............................................................. 12
Scanner pulled out .............................................................................. 13
Basic Operation ...................................................................................... 15
General ..................................................................................................... 15
Calling the product-specific software ........................................................ 16
Switching on/off the LCD backlight ........................................................... 18
Opening/closing the device ...................................................................... 19
Opening/closing the device door ......................................................... 19
Lifting up/pushing down the customer panel cover ............................. 21
Pulling out/pushing in the equipment carriage .................................... 22
Pulling out/pushin in the pull-out paper tray ........................................ 22
Pulling out/pushing in the EFT / Check scanner ................................. 23
Switching the CINEO T3000/T3010 on/off ............................................... 23
Replenishing the paper tray...................................................................... 25
Setting the weekend sensor ..................................................................... 26
Setting the volume of the headphone jack ............................................... 27
Logo in the display section ....................................................................... 28
Logo dimensions ................................................................................. 28
Replacing the logo ............................................................................... 29
Card reader logo ....................................................................................... 30
Logo dimensions ................................................................................. 30
Replacing the logo ............................................................................... 30
Keys and indicators .................................................................................. 31
Contents
II CINEO T3000/T3010 - Operating Manual 01750182109 C
Paper level indicator ............................................................................ 31
Operating unit ...................................................................................... 32
Forms Printer TP20/TP22 ....................................................................... 33
Function elements and controlsTP20 ....................................................... 34
TP22 .................................................................................................... 35
Printer control panel ............................................................................. 36
Key functions .................................................................................. 36
Replenishing the paper supply ................................................................. 37
Removing paper ........................................................................................ 39
Messages on the status display screen .................................................... 40
Error messages and warnings ............................................................. 40
Status messages ............................................................................ 40
Error messages .............................................................................. 41
Loader messages ................................................................................ 44
Malfunctions .............................................................................................. 45
Eliminating a paper jam in the drum .................................................... 45
Eliminating a paper jam in the document feed .................................... 47
Remedying poor print quality / paper jams caused by marking
errors (TP20) ....................................................................................... 49
Remedying poor print quality / paper jams caused by marking
errors (TP22) ....................................................................................... 52
Initiating a test print .............................................................................. 58
Test document TP20 ...................................................................... 58
Test document TP22 ...................................................................... 61
Cleaning and care ..................................................................................... 64
Paper specifications .................................................................................. 65
Paper specification for TP20/TP22, Z-fold........................................... 65
Anti-Skimming module II ........................................................................ 67
Anti-Skimming module II DD ..................................................................... 67
General information on the functions ................................................... 67
ASKIM control and indicator ................................................................ 68
Status messages ................................................................................. 69
Resetting the alarm .............................................................................. 70
Calibration ............................................................................................ 71
Anti-Skimming module II D ....................................................................... 72
ASKIM indicator ................................................................................... 72
Status messages ................................................................................. 73
Contents
01750182109 C CINEO T3000/T3010 - Operating Manual III
Card Reader CHD V3x (CHD V2CU) ...................................................... 75
Function elements .................................................................................... 76
Security Access Module (SAM) ................................................................ 77
Inserting the SAM module ........................................................................ 77
Inserting an ID card .................................................................................. 80
Depositing retained ID cards .................................................................... 81
Cleaning .................................................................................................... 81
Cleaning procedure ............................................................................. 82
Remedy .................................................................................................... 83
Manual card transport ......................................................................... 84
Card reject tray ....................................................................................... 87
Emptying the card reject tray .................................................................... 88
Card Reject Box ...................................................................................... 89
Version overview ...................................................................................... 89
Function elements .................................................................................... 90
Opening the card reject box ..................................................................... 90
Closing the card reject box ....................................................................... 92
EFT / Check scanner .............................................................................. 93
Overview ................................................................................................... 93
Scanner versions ................................................................................. 93
Voucher filing versions ........................................................................ 94
Scanner operation .................................................................................... 95
Controls and components ................................................................... 95
How the scanner works ....................................................................... 97
Scanner status ..................................................................................... 98
Opening / closing the scanner ............................................................. 99
Opening the scanner ...................................................................... 99
Closing the scanner...................................................................... 100
Changing the ink cartridge ................................................................ 101
Status LEDs ....................................................................................... 104
Cleaning and maintenance ................................................................ 107
Cleaning the glass surface of the scanning line ........................... 108
Cleaning the transport rollers ....................................................... 109
Consumables ..................................................................................... 110
Voucher filing - active ............................................................................. 111
Controls and components ................................................................. 111
Opening / closing the document storage unit .................................... 112
Contents
IV CINEO T3000/T3010 - Operating Manual 01750182109 C
Opening the document storage unit ............................................. 112
Closing the document storage unit ............................................... 113
Emptying the document cassette ...................................................... 114
Removing / inserting the document cassette .................................... 116
Removing the document cassette ................................................ 116
Inserting the document cassette .................................................. 118
Voucher filing - passive ........................................................................... 119
Controls and components .................................................................. 119
Emptying the voucher filing ................................................................ 120
Relay Panel for External Features USB .............................................. 123
Technical data ......................................................................................... 124
Description of connectors .................................................................. 124
Terminal diagram ............................................................................... 126
Sample connection of customer feedback ........................................ 126
Malfunctions .......................................................................................... 127
General ................................................................................................... 127
Malfunctions at the device ...................................................................... 127
General information ................................................................................ 127
Cleaning, Service and Maintenance .................................................... 129
Cleaning the housing .............................................................................. 129
Cleaning the keyboards/keypads............................................................ 130
Cleaning the LCD monitor ...................................................................... 130
Appendix ................................................................................................ 131
Technical data ......................................................................................... 131
General installation conditions ........................................................... 131
Electrical characteristics of the supply network ............................ 131
Device conditions ......................................................................... 132
Installation specifications .............................................................. 133
Environmental conditions ............................................................. 135
Consumables .......................................................................................... 136
Orders ................................................................................................ 136
Approved cleaning materials .................................................................. 136
Orders ................................................................................................ 136
Notes on using cleaning materials ..................................................... 137
General purpose cleaning materials .................................................. 137
Cleaning material for special components ........................................ 137
Contents
01750182109 C CINEO T3000/T3010 - Operating Manual V
Compliance with standards and certifications ........................................ 138
Standards met ................................................................................... 138
Conformity ......................................................................................... 138
Notes concerning radio interference suppression and electrical
safety ................................................................................................. 139
Certification for data transmission ..................................................... 139
FCC rules and Canadian Standard ICES - 003 ................................ 139
Environmental protection ........................................................................ 140
Environmentally and recycling-friendly product development ........... 140
Saving energy .................................................................................... 140
Disposing of used consumables ....................................................... 140
Labels on plastic case parts .............................................................. 140
Returning, recycling and disposing of used units and
consumables ..................................................................................... 141
Contents
VI CINEO T3000/T3010 - Operating Manual 01750182109 C
01750182109 C CINEO T3000/T3010 - Operating Manual VII
Abbreviations
A
ASKIM Anti-skimming module
B
BSMI Bureau of Standards,
Metrology and Inspection
C
CE Communauté Européenne
(European Community)
Declaration of Conformity
CFR Code of Federal
Regulation
CHD Card handling device
CNS Chinese National
Standards
CSA Canadian Standards
Association
D
dpi Dots per inch
DT Data Transmission
E
EC European Community
EDP Electronic Data
Processing
EEC European Economic
Community
EFT Electronic funds transfer
EMA Intruder alarm system
EMC Electromagnetic
Compatibility
EN European standard
EPP Encrypted PIN Pad
F
FCC Federal Communications
Commission
G
GmbH Limited liability company
I
ICES Interference Causing
Equipment Standards
ID Identification
IEC International
Electrotechnical
Commission
IP International Protection
ISO International Organisation
for Standardization
IT Information Technology
K
KSM Seismic vibration detector
L
LCD Liquid Crystal Display
LED Light-Emitting Diode
Abbreviations
VIII CINEO T3000/T3010 - Operating Manual 01750182109 C
M
MICR Magnetic character reader
P
PC Personal Computer
(system unit of device)
PGA Programmable Gate Array
R
RSI Remote Status Indicator
S
SAM Security Access Module
SELV Safety Extra-Low Voltage
SOP Service and Operating
Program
T
TN network Power supply
network in acc. with EN
60950
TP Thermal Printer
TRU Thermal Reject Unit
(Blackening Unit)
U
UL Underwriters Laboratories
Inc.
ÜMA Robbery alarm system
UPS Uninterruptible Power
Supply
USB Universal Serial Bus
01750182109 C CINEO T3000/T3010 - Operating Manual 1
Introduction
This operating manual provides all the information required for problem-free
operation of the CINEO T3000/T3010.
After you studied the operating manual, you will be able to:
replace consumables (e.g. paper),
evaluate device-specific status displays and error messages from the
system,
eliminate simple malfunctions (such as paper jams),
properly operate the device.
Symbols used in this manual
Text following this mark represents an item in a list.
" " Text in quotation marks contains references to other chapters or sections in
this document.
Paragraphs following this symbol are actions to be performed in the order
in which they are specified.
Text following this symbol should be given special attention in order to
avoid damage and injury.
i
This symbol identifies paragraphs which contain general notes to
facilitate use of the device and help avoid operating errors.
Important safety precautions
Please read the following notes carefully before doing any work on the
device.
Introduction
2 CINEO T3000/T3010 - Operating Manual 01750182109 C
When the functionality of the gas springs decreases, the Service must
be informed, for there is a risk of injury.
This device complies with the relevant safety regulations for information
processing equipment.
Note the warning and information labels on the device.
Unless otherwise stated, grasp the components only by the green ledge
when handling them.
The device is equipped with a safety-tested power cable which must be
connected only to a suitable grounded outlet.
Replace the lighting unit in the customer panel only when the device is
switched off.
Always hold the plug when removing the power cable. Never pull the cable
itself.
Install cables in such a way that they will not be stepped on or tripped over
or damaged or crushed in any way.
Have damaged power cables replaced immediately.
Make sure that there is always free access to the sockets used or to the
electrical circuit-breakers of the house installation.
In case of an emergency (e.g. damaged cabinets, controls or power cables,
liquids or foreign objects in the device) take the following steps:
Deactivate the device immediately by:
Switching off the automatic circuit-breaker or removing the fuse inset
from the fuse holder in the distribution box of the building installation.
Disconnecting the plug connectors of the power supply cable from the
grounded sockets in the building installation.
Switching off the power switch on the power distributor.
If installed, interrupting the power connection between the UPS
(uninterruptible power supply) and the device (see section "General
power interrupt").
Inform the customer service responsible for you.
Introduction
01750182109 C CINEO T3000/T3010 - Operating Manual 3
During a thunderstorm, data transmission lines must not be connected or
disconnected.
Always keep the device's vents free from obstruction to ensure proper air
circulation and to prevent malfunctions resulting from overheating.
Only use accessories and extension components which have been
approved by us. Nonobservance can result in damage to the device or
violations of regulations concerning safety, radio interference and
ergonomical requirements.
Note that there are only safety extra-low voltage circuits (SELV circuits) if
you want to feed voltage from an external source into prepared cables to
install additional electronics (e. g. EMA connection, relay panel for external
features).
To clean the device only use cleaning agents approved by
WINCOR NIXDORF International GmbH (see chapter "Appendix").
Repairs
Repair work may only be carried out by authorized personnel.
Unauthorized opening of the device or repair work carried out
improperly could result in considerable danger to the user.
In case of noncompliance, WINCOR NIXDORF International GmbH
excludes all liability.
General power interruption Introduction
4 CINEO T3000/T3010 - Operating Manual 01750182109 C
Lithium batteries
The handling and the replacement should only be performed by
authorized service personnel who were trained by the
WINCOR NIXDORF International GmbH.
There is danger of fire or explosion if the batteries are handled
improperly. It is therefore important to note the following points:
Avoid short circuits
Never recharge the battery
Avoid temperatures above +100 °C (+212 °F).
Do not try to open the battery by force
Do not allow the battery to come in contact with water or fire
The battery should only be replaced with the same or an equivalent
type recommended by WINCOR NIXDORF International GmbH (see
chapter “Appendix,” section “Consumables”).
Dispose of used batteries in compliance with national regulations and
the manufacturer's specifications.
General power interruption
i
A general power interrupt has the following effects:
All current transactions are immediately aborted (exception:
transport of the ID card).
Depending on the parameter setting, ID cards are either output,
retained or transported to the ID card reject tray. This transaction
will be properly completed.
Switch the device off (see chapter "Basic Operation", section "Switching the
device on/off").
Introduction General power interruption
01750182109 C CINEO T3000/T3010 - Operating Manual 5
Switch off the power switch on the
power distributor (1).
Detach the rubber plug of the power
cable (power input) from the power
distributor (2).
To ensure that the entire device is disconnected from power, you must also
pull the plug of the power cable from the wall outlet or interrupt the power
supply in the distributor box of the building by switching off the circuit-
breaker or by removing the fuse.
General power interruption Introduction
6 CINEO T3000/T3010 - Operating Manual 01750182109 C
01750182109 C CINEO T3000/T3010 - Operating Manual 7
Device Overview
The CINEO T3000/T3010 is a full function terminal, which was designed for
indoor installation. The device is operated via the product-specific software
that resides on the system unit (PC) to which it is connected.
Device versions
The CINEO T3000/T3010 is available in the following device versions:
CINEO T3000 with 15" display - Frontload
CINEO T3000 with 19" display - Frontload
CINEO T3010 with 15" display horizontal - Frontload
Components Device Overview
8 CINEO T3000/T3010 - Operating Manual 01750182109 C
Components
The CINEO T3000/T3010 may comprise the following components and
functions:
15" LCD monitor with softkeys or with touchscreen
19" LCD monitor with touchscreen
Keypads (alpha keyboard, EPP keypad or combi keyboard)
(with privacy shield (optional))
Simple user guidance by means of LEDs
Card reader (CHD V3x (CHD V2CU))
Card reject deposit: card reject tray or lockable card reject box
Forms printer (TP20/TP22) with one or two paper feed(s)
Paper tray / stacker with weekend / end-of-stack sensor (pull-out or non
pull-out)
EFT / Check scanner
Motion sensors (infrared or radar)
Portrait camera
IDCU camera
Anti-Skimming module II
System unit (PC)
External drive
Power distributor
Operator keyboard (MFII) (optional)
Courtesy shelf (with contactless card reader (optional))
Relay panel for external features
Audio (loudspeaker, headphone jack (with optional volume control))
(optional)
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Diebold Nixdorf CINEO T3010 Operating instructions

Category
Multifunctionals
Type
Operating instructions
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