HP Color LaserJet Managed MFP E78323-E78330 series User guide

User Guide

www.hp.com/videos/A3

www.hp.com/support/ljE78323MFP

www.hp.com/support/ljE72500MFP

HP LaserJet Managed MFP E72525, E72530, E72535

HP LaserJet Managed Flow MFP E72525, E72530, E72535

HP Color LaserJet Managed MFP E78323, E78325, E78330

HP Color LaserJet Managed Flow MFP E78323, E78325, E78330

HP LaserJet Managed MFP E72525, E72530,

E72535, HP LaserJet Managed Flow E72525,

E72530, E72535, HP Color LaserJet Managed

MFP E78323, E78325, E78330, HP Color

LaserJet Managed Flow MFP E78323,

E78325, E78330 User Guide

Copyright and License

L.P.

Reproduction, adaptation, or translation without

prior written permission is prohibited, except as

allowed under the copyright laws.

The information contained herein is subject to

change without notice.

The only warranties for HP products and

services are set forth in the express warranty

statements accompanying such products and

services. Nothing herein should be construed as

constituting an additional warranty. HP shall not

be liable for technical or editorial errors or

omissions contained herein.

Edition 1, 5/2020

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Table of contents

1 Printer overview ........................................................................................................................................................................................ 1

Warning icons ............................................................................................................................................................................ 1

Potential shock hazard ............................................................................................................................................................ 2

Printer views .............................................................................................................................................................................. 4

Printer front view ................................................................................................................................................. 4

Printer back view .................................................................................................................................................. 5

Interface ports ...................................................................................................................................................... 6

Control-panel view ............................................................................................................................................... 7

How to use the touchscreen control panel ................................................................................. 8

Printer specications ............................................................................................................................................................. 10

Technical specications .................................................................................................................................... 10

Supported operating systems ......................................................................................................................... 17

Printer dimensions ............................................................................................................................................ 19

Power consumption, electrical specications, and acoustic emissions .................................................... 20

Operating-environment range ........................................................................................................................ 20

Printer hardware setup and software installation ............................................................................................................ 20

2 Paper trays .............................................................................................................................................................................................. 23

Introduction ............................................................................................................................................................................. 23

Load paper to Tray 1 (multipurpose tray) .......................................................................................................................... 24

Load Tray 1 (multipurpose tray) ..................................................................................................................... 24

Tray 1 (multipurpose tray) paper orientation ............................................................................................... 25

Use alternative letterhead mode .................................................................................................................... 30

Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 30

Load paper to Trays 2 and 3 ................................................................................................................................................ 31

Load Trays 2 and 3 ............................................................................................................................................ 31

Trays 2 and 3 paper orientation ...................................................................................................................... 32

Use alternative letterhead mode .................................................................................................................... 36

Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 36

Load and print envelopes ..................................................................................................................................................... 37

Print envelopes .................................................................................................................................................. 37

Envelope orientation ......................................................................................................................................... 37

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Load and print labels ............................................................................................................................................................. 39

Manually feed labels ......................................................................................................................................... 39

Label orientation ............................................................................................................................................... 39

3 Supplies, accessories, and parts .......................................................................................................................................................... 41

Order supplies, accessories, and parts ............................................................................................................................... 42

Ordering .............................................................................................................................................................. 42

Replace the toner cartridge .................................................................................................................................................. 43

Cartridge information ....................................................................................................................................... 43

Remove and replace the cartridge (E78323, E78325, E78330dn models) ............................................ 43

Remove and replace the cartridge (E72525, E72530, E72535 models) ................................................. 45

Replace the toner collection unit (TCU) .............................................................................................................................. 48

Remove and replace the TCU (E78323, E78325, E78330 models) .......................................................... 48

Remove and replace the TCU (E72525, E72530, E72535 models) .......................................................... 50

Replace the staple cartridge ................................................................................................................................................ 53

Introduction ........................................................................................................................................................ 53

Remove and replace the inner nisher accessory staple cartridge .......................................................... 53

Remove and replace the stapler/stacker accessory staple cartridge ....................................................... 55

Remove and replace the booklet-maker accessory staple cartridge ....................................................... 57

4 Print .......................................................................................................................................................................................................... 61

Print tasks (Windows) ............................................................................................................................................................ 62

How to print (Windows) .................................................................................................................................... 62

Automatically print on both sides (Windows) ............................................................................................... 62

Manually print on both sides (Windows) ........................................................................................................ 63

Print multiple pages per sheet (Windows) .................................................................................................... 63

Select the paper type (Windows) .................................................................................................................... 64

Additional print tasks ........................................................................................................................................ 64

Print tasks (macOS) ............................................................................................................................................................... 66

How to print (macOS) ........................................................................................................................................ 66

Automatically print on both sides (macOS) ................................................................................................... 66

Manually print on both sides (macOS) ........................................................................................................... 66

Print multiple pages per sheet (macOS) ........................................................................................................ 67

Select the paper type (macOS) ........................................................................................................................ 67

Additional print tasks ........................................................................................................................................ 68

Store print jobs on the printer to print later or print privately ........................................................................................ 69

Introduction ........................................................................................................................................................ 69

Create a stored job (Windows) ........................................................................................................................ 69

Create a stored job (macOS) ............................................................................................................................ 70

Print a stored job ............................................................................................................................................... 71

Delete a stored job ............................................................................................................................................ 72

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Delete a job that is stored on the printer .................................................................................. 72

Change the job storage limit ....................................................................................................... 72

Information sent to printer for Job Accounting purposes ........................................................................... 72

Print from a USB ash drive ................................................................................................................................................. 73

Enable the USB port for printing ..................................................................................................................... 74

Method one: Enable the USB port from the printer control panel ........................................ 74

Method two: Enable the USB port from the HP Embedded Web Server (network-

connected printers only) .............................................................................................................. 74

Print USB documents ........................................................................................................................................ 74

Print using high-speed USB 2.0 port (wired) ..................................................................................................................... 76

Method one: Enable the high-speed USB 2.0 port from the printer control panel menus ................... 76

Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server

(network-connected printers only) ................................................................................................................. 76

5 Copy .......................................................................................................................................................................................................... 77

Make a copy ............................................................................................................................................................................ 77

Copy on both sides (duplex) ................................................................................................................................................. 79

Additional copy tasks ............................................................................................................................................................. 80

6 Scan .......................................................................................................................................................................................................... 83

Set up Scan to Email .............................................................................................................................................................. 84

Introduction ........................................................................................................................................................ 84

Before you begin ............................................................................................................................................... 84

Step one: Access the HP Embedded Web Server (EWS) ............................................................................. 84

Step two: Congure the Network Identication settings ............................................................................ 85

Step three: Congure the Send to Email feature ......................................................................................... 87

Method one: Basic conguration using the Email Setup Wizard ........................................... 87

Method two: Advanced conguration using the Email Setup ................................................ 90

Step four: Congure the Quick Sets (optional) .............................................................................................. 95

Step ve: Set up Send to Email to use Oce 365 Outlook (optional) ....................................................... 97

Introduction ................................................................................................................................... 97

Congure the outgoing email server (SMTP) to send an email from an Oce 365

Outlook account ............................................................................................................................ 97

Set up Scan to Network Folder ............................................................................................................................................ 99

Introduction ........................................................................................................................................................ 99

Before you begin ............................................................................................................................................... 99

Step one: Access the HP Embedded Web Server (EWS) ............................................................................. 99

Step two: Set up Scan to Network Folder ................................................................................................... 101

Method one: Use the Scan to Network Folder Wizard .......................................................... 101

Method two: Use Scan to Network Folder Setup .................................................................. 103

Step one: Begin the conguration ....................................................................... 103

ENWW v

Step two: Congure the Scan to Network Folder settings .............................. 104

Step three: Complete the conguration ............................................................. 112

Set up Scan to SharePoint® ................................................................................................................................................ 113

Introduction ...................................................................................................................................................... 113

Before you begin ............................................................................................................................................. 113

Step one: Access the HP Embedded Web Server (EWS) ........................................................................... 113

Step two: Enable Scan to SharePoint and create a Scan to SharePoint Quick Set ............................... 114

Scan a le directly to a SharePoint site ....................................................................................................... 115

Quick Set scan settings and options for Scan to SharePoint ................................................................... 117

Set up Scan to USB Drive .................................................................................................................................................... 119

Introduction ...................................................................................................................................................... 119

Step one: Access the HP Embedded Web Server (EWS) ........................................................................... 119

Step two: Enable Scan to USB Drive ............................................................................................................. 119

Step three: Congure the Quick Sets (optional) ......................................................................................... 120

Default scan settings for Scan to USB Drive setup .................................................................................... 121

Default le settings for Save to USB setup ................................................................................................. 121

Scan to email ........................................................................................................................................................................ 123

Introduction ...................................................................................................................................................... 123

Scan to email ................................................................................................................................................... 123

Scan to job storage .............................................................................................................................................................. 126

Introduction ...................................................................................................................................................... 126

Scan to job storage on the printer ................................................................................................................ 126

Print from job storage on the printer ........................................................................................................... 128

Scan to network folder ....................................................................................................................................................... 129

Introduction ...................................................................................................................................................... 129

Scan to network folder ................................................................................................................................... 129

Scan to SharePoint .............................................................................................................................................................. 132

Introduction ...................................................................................................................................................... 132

Scan to SharePoint .......................................................................................................................................... 132

Scan to USB drive ................................................................................................................................................................. 134

Introduction ...................................................................................................................................................... 134

Scan to USB drive ............................................................................................................................................ 134

Use HP JetAdvantage business solutions ........................................................................................................................ 136

Additional scan tasks .......................................................................................................................................................... 136

7 Fax .......................................................................................................................................................................................................... 137

Set up fax .............................................................................................................................................................................. 138

Introduction ...................................................................................................................................................... 138

Set up fax by using the printer control panel ............................................................................................. 138

Change fax congurations ................................................................................................................................................. 139

Fax dialing settings ......................................................................................................................................... 139

vi ENWW

General fax send settings .............................................................................................................................. 140

Fax receive settings ........................................................................................................................................ 140

Send a fax ............................................................................................................................................................................. 141

Create a fax printing schedule ........................................................................................................................................... 144

Block incoming faxes .......................................................................................................................................................... 145

Create a list of blocked fax numbers ........................................................................................................... 145

Delete numbers from the list of blocked fax numbers ............................................................................. 145

Additional fax tasks ............................................................................................................................................................. 145

8 Manage the printer .............................................................................................................................................................................. 147

Advanced conguration with the HP Embedded Web Server (EWS) ........................................................................... 148

Introduction ...................................................................................................................................................... 148

How to access the HP Embedded Web Server (EWS) ............................................................................... 148

HP Embedded Web Server features ............................................................................................................ 150

Information tab ........................................................................................................................... 150

General tab .................................................................................................................................. 151

Other Links list ............................................................................................................................ 152

Copy/Print tab ............................................................................................................................. 152

Scan/Digital Send tab ................................................................................................................ 153

Fax tab .......................................................................................................................................... 154

Supplies tab ................................................................................................................................. 155

Troubleshooting tab .................................................................................................................. 155

Security tab ................................................................................................................................. 155

HP Web Services tab .................................................................................................................. 156

Networking tab ........................................................................................................................... 157

Congure IP network settings ........................................................................................................................................... 159

Printer sharing disclaimer .............................................................................................................................. 159

View or change network settings ................................................................................................................. 159

Rename the printer on a network ................................................................................................................ 159

Manually congure IPv4 TCP/IP parameters from the control panel ..................................................... 160

Manually congure IPv6 TCP/IP parameters from the control panel ..................................................... 160

Link speed and duplex settings .................................................................................................................... 160

Printer security features ..................................................................................................................................................... 162

Introduction ...................................................................................................................................................... 162

Security statements ....................................................................................................................................... 162

Assign an administrator password ............................................................................................................... 163

Use the HP Embedded Web Server (EWS) to set the password ......................................... 163

Provide user access credentials at the printer control panel .............................................. 163

IP Security ......................................................................................................................................................... 164

Encryption support: HP High Performance Secure Hard Disks ............................................................... 164

Lock the formatter .......................................................................................................................................... 164

ENWW vii

Energy-conservation settings ........................................................................................................................................... 165

Print with EconoMode .................................................................................................................................... 166

Congure EconoMode from the print driver ........................................................................... 166

Congure EconoMode from the printer control panel .......................................................... 166

Set the sleep timer and congure the printer to use 1 watt or less of power ...................................... 166

Set the sleep schedule ................................................................................................................................... 167

HP Web Jetadmin ................................................................................................................................................................. 167

Software and rmware updates ....................................................................................................................................... 167

9 Solve problems ..................................................................................................................................................................................... 169

Customer support ................................................................................................................................................................ 169

Control panel help system ................................................................................................................................................. 170

Reset factory settings ......................................................................................................................................................... 171

Introduction ...................................................................................................................................................... 171

Method one: Reset factory settings from the printer control panel ....................................................... 171

Method two: Reset factory settings from the HP Embedded Web Server (network-connected

printers only) .................................................................................................................................................... 171

A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel or EWS ................. 171

Printer does not pick up paper or misfeeds .................................................................................................................... 173

Introduction ...................................................................................................................................................... 173

The printer does not pick up paper .............................................................................................................. 173

The printer picks up multiple sheets of paper ............................................................................................ 176

The document feeder jams, skews, or picks up multiple sheets of paper ............................................ 179

Clear paper jams .................................................................................................................................................................. 180

Introduction ...................................................................................................................................................... 180

Paper jam locations ........................................................................................................................................ 180

Auto-navigation for clearing paper jams ..................................................................................................... 181

Experiencing frequent or recurring paper jams? ....................................................................................... 181

Clear paper jams in the document feeder (31.13.yz) ............................................................................... 181

Clear paper jams in Tray 1 (13.A1) ............................................................................................................... 182

Clear paper jams in Tray 2 and Tray 3 (13.A2, 13.A3) .............................................................................. 183

Clear paper jams in the output bin (13.E1) ................................................................................................. 184

Clear paper jams in the fuser area (13.B9, 13.B2, 13.FF) ........................................................................ 185

Resolve print-quality problems ......................................................................................................................................... 187

Introduction ...................................................................................................................................................... 187

Troubleshoot print quality ............................................................................................................................. 188

Print from a dierent software program ................................................................................ 188

Check the paper-type setting for the print job ...................................................................... 189

Check the paper type setting on the control panel .......................................... 189

Check the paper type setting (Windows) ........................................................... 189

Check the paper type setting (macOS) ............................................................... 189

viii ENWW

Check toner-cartridge status .................................................................................................... 191

Step one: Print the Supplies Status Page .......................................................... 191

Step two: Check supplies status .......................................................................... 191

Print a cleaning page ................................................................................................................. 191

Visually inspect the toner cartridge or cartridges ................................................................. 192

Check paper and the printing environment ............................................................................ 193

Step one: Use paper that meets HP specications .......................................... 193

Step two: Check the environment ....................................................................... 193

Step three: Set the individual tray alignment .................................................... 193

Try a dierent print driver ......................................................................................................... 194

Troubleshoot image defects .................................................................................................... 194

Solve wired network problems .......................................................................................................................................... 202

Solve wireless network problems ..................................................................................................................................... 202

Solve fax problems .............................................................................................................................................................. 203

Checklist for solving fax problems ............................................................................................................... 204

What type of phone line are you using? ................................................................................. 204

Are you using a surge-protection device? .............................................................................. 204

Are you using a phone company voice-messaging service or an answering machine? . 204

Does your phone line have a call-waiting feature? ............................................................... 204

Check fax accessory status ....................................................................................................... 205

General fax problems ..................................................................................................................................... 206

The fax failed to send ................................................................................................................ 206

No fax address book button displays ...................................................................................... 206

Not able to locate the Fax settings in HP Web Jetadmin ..................................................... 206

The header is appended to the top of the page when the overlay option is enabled .... 206

A mix of names and numbers is in the recipients box .......................................................... 206

A one-page fax prints as two pages ........................................................................................ 206

A document stops in the document feeder in the middle of faxing ................................... 206

The volume for sounds coming from the fax accessory is too high or too low ............... 207

USB ash drive is not responding ..................................................................................................................................... 208

Method one: Enable the USB port from the printer control panel .......................................................... 208

Method two: Enable the USB port from the HP Embedded Web Server (network-connected

printers only) .................................................................................................................................................... 208

Appendix A Service and support ........................................................................................................................................................... 209

HP limited warranty statement ......................................................................................................................................... 210

UK, Ireland, and Malta ..................................................................................................................................... 211

Austria, Belgium, Germany, and Luxemburg .............................................................................................. 211

Belgium, France, and Luxemburg ................................................................................................................ 212

Italy .................................................................................................................................................................... 213

Spain .................................................................................................................................................................. 213

ENWW ix

Denmark ........................................................................................................................................................... 214

Norway .............................................................................................................................................................. 214

Sweden ............................................................................................................................................................. 214

Portugal ............................................................................................................................................................ 215

Greece and Cyprus .......................................................................................................................................... 215

Hungary ............................................................................................................................................................ 215

Czech Republic ................................................................................................................................................ 216

Slovakia ............................................................................................................................................................. 216

Poland ............................................................................................................................................................... 216

Bulgaria ............................................................................................................................................................. 217

Romania ............................................................................................................................................................ 217

Belgium and the Netherlands ....................................................................................................................... 217

Finland .............................................................................................................................................................. 218

Slovenia ............................................................................................................................................................ 218

Croatia ............................................................................................................................................................... 218

Latvia ................................................................................................................................................................. 218

Lithuania ........................................................................................................................................................... 219

Estonia .............................................................................................................................................................. 219

HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement ................................... 219

Long life consumable and maintenance kit limited warranty statement .................................................................. 220

HP policy on non-HP supplies ........................................................................................................................................... 220

HP anticounterfeit Web site ............................................................................................................................................... 220

Data stored on the toner cartridge ................................................................................................................................... 221

End User License Agreement ............................................................................................................................................. 221

Customer self-repair warranty service ............................................................................................................................. 225

Customer support ................................................................................................................................................................ 226

Appendix B Environmental product stewardship program .............................................................................................................. 227

Protecting the environment ............................................................................................................................................... 227

Ozone production ................................................................................................................................................................ 227

Power consumption ............................................................................................................................................................ 227

Toner consumption ............................................................................................................................................................. 227

Paper use .............................................................................................................................................................................. 228

Plastics .................................................................................................................................................................................. 228

HP LaserJet print supplies .................................................................................................................................................. 228

Paper ...................................................................................................................................................................................... 228

Material restrictions ............................................................................................................................................................. 228

Battery information ............................................................................................................................................................. 228

Disposal of waste equipment by users (EU and India) .................................................................................................. 229

Electronic hardware recycling ........................................................................................................................................... 229

Brazil hardware recycling information ............................................................................................................................. 230

x ENWW

Chemical substances .......................................................................................................................................................... 230

Product Power Data per European Union Commission Regulation 1275/2008 ....................................................... 230

SEPA Ecolabel User Information (China) .......................................................................................................................... 230

The regulation of the implementation on China energy label for printer, fax, and copier ...................................... 230

Restriction on Hazardous Substances statement (India) .............................................................................................. 231

WEEE (Turkey) ...................................................................................................................................................................... 231

Substances Table (China) .................................................................................................................................................... 232

Material Safety Data Sheet (MSDS) ................................................................................................................................... 232

EPEAT ..................................................................................................................................................................................... 232

Substances Table (Taiwan) ................................................................................................................................................. 233

For more information .......................................................................................................................................................... 233

Appendix C Regulatory information ..................................................................................................................................................... 235

Regulatory statements ....................................................................................................................................................... 236

Regulatory model identication numbers .................................................................................................. 236

European Union Regulatory Notice .............................................................................................................. 236

FCC regulations ................................................................................................................................................ 236

Canada - Industry Canada ICES-003 Compliance Statement .................................................................. 237

VCCI statement (Japan) .................................................................................................................................. 237

EMC statement (Korea) .................................................................................................................................. 237

EMC statement (China) ................................................................................................................................... 237

Power cord instructions ................................................................................................................................. 237

Power cord statement (Japan) ...................................................................................................................... 238

Laser safety ..................................................................................................................................................... 238

Laser statement for Finland .......................................................................................................................... 238

Nordic Statements (Denmark, Finland, Norway, Sweden) ....................................................................... 239

GS statement (Germany) ............................................................................................................................... 239

Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia) .......................................... 240

EMI statement (Taiwan) .................................................................................................................................. 240

Product stability .............................................................................................................................................. 241

Index ........................................................................................................................................................................................................... 243

ENWW xi

xii ENWW

1 Printer overview

Review the location of features on the printer, the physical and technical specications of the printer, and where

to locate setup information.

The following information is correct at the time of publication. For current information, see http://www.hp.com/

support/ljE72500MFP or http://www.hp.com/support/ljE78323MFP.

For more information:

HP's all-inclusive help for the printer includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

Warning icons

Use caution if you see a warning icon on your HP printer, as indicated in the icon denitions.

● Caution: Electric shock

ENWW 1

● Caution: Hot surface

●

Caution: Keep body parts away from moving parts

● Caution: Sharp edge in close proximity

● Warning

Potential shock hazard

Review this important safety information.

● Read and understand these safety statements to avoid an electrical shock hazard.

● Always follow basic safety precautions when using this product to reduce risk of injury from re or electric

shock.

● Read and understand all instructions in the user guide.

● Observe all warnings and instructions marked on the product.

● Use only a grounded electrical outlet when connecting the product to a power source. If you do not know

whether the outlet is grounded, check with a qualied electrician.

2 Chapter 1 Printer overview ENWW

● Do not touch the contacts on any of the sockets on the product. Replace damaged cords immediately.

● Unplug this product from wall outlets before cleaning.

● Do not install or use this product near water or when you are wet.

●

Install the product securely on a stable surface.

● Install the product in a protected location where no one can step on or trip over the power cord.

ENWW Potential shock hazard 3

Printer views

Locate key features on the printer and the control panel.

Printer front view

Locate features on the front of the printer.

Figure 1-1 Printer front view

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Item Description

1 Automatic document feeder cover, for access for clearing jams

2 Automatic document feeder input tray

3 Automatic document feeder output tray

4 Control panel with color touchscreen display (tilts up for easier viewing)

5 Output bin

6 On/o button

7 Right door, for access for clearing jams

8 Tray 1

4 Chapter 1 Printer overview ENWW

Item Description

9 Front door, for access to the toner cartridges

10 Power connection

11 Tray 2

12 Tray 3

13 Retractable keyboard (Flow models only)

14 Hardware integration pocket (HIP), for connecting accessory and third-party devices

15 Easy-access USB port

Insert a USB ash drive for printing or scanning without a computer or to update the printer rmware.

NOTE: An administrator must enable this port before use.

Printer back view

Locate features on the back of the printer.

Figure 1-2 Printer back view

1

2

3

Item Description

1

ENWW Printer views 5

Formatter cover

CAUTION: Electric Shock icon

Only allowed person can open the formatter cover.

If you touch the fax(TNV) kit inside the formatter cover, there is risk of electric shock.

Item Description

2 Interface ports

3 Serial number and product number label

Interface ports

Locate the interface ports on the printer formatter.

Figure 1-3 Interface ports view

2

1

3

4

Item Description

1 USB host ports for connecting external USB devices (these ports might be covered)

NOTE: For easy-access USB printing, use the USB port near the control panel.

2 Slot for a cable-type security lock

3 Local area network (LAN) Ethernet (RJ-45) network port

4 Hi-Speed USB 2.0 printing port

6 Chapter 1 Printer overview ENWW

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HP Color LaserJet Managed MFP E78323-E78330 series User guide

HP Color LaserJet Managed MFP E78323-E78330 series User guide

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