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Overland Storage, Inc.
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Fax: (858) 571-3664
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Tel: (858) 571-5555
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Tel: +44 (0) 118-9898000
Fax: +44 (0) 118-9891897
www.overlandstorage.com
Introduction..............................................................................................1
NEO 2000 ..................................................................................................1
Unpacking........................................................................................................1
Figure - 1, Unpacking the NEO 2000 ....................................................... 1
Tabletop Unit.................................................................................................... 2
Removing Faulty Unit ................................................................................ 2
Figure - 2, Tabletop Model Outer Skin Removal NEO 2000 ................... 2
Figure - 3, V.I.A. Card Replacement NEO 2000 ..................................... 2
Figure - 4, Removing a Tape Drive Assembly NEO 2000 ....................... 3
Install The XchangeNOW Tabletop Library .............................................. 3
Figure - 5, Tabletop Model Outer Skin Replacement NEO 2000 ............ 4
Figure - 6, Power Supply Replacement NEO 2000 .................................. 4
Figure - 7, Tape Drive Replacement NEO 2000 ...................................... 4
Figure - 8, V.I.A. Card Replacement NEO 2000 ..................................... 5
Figure - 9, Powering On The Library ....................................................... 5
Rack Mounted Unit.......................................................................................... 6
Removing Faulty Unit ................................................................................ 6
Figure - 10, V.I.A. Card Removal NEO 2000 .......................................... 6
Figure - 11, Removing a Tape Drive Assembly NEO 2000 ..................... 6
Figure - 12, Power Supply Removal NEO 2000 ...................................... 7
Figure - 13, Manual Door Release NEO 2000 ......................................... 7
Figure - 14, Rack Mount Screws NEO 2000 ............................................ 8
Figure - 15, Removing Library From Rack NEO 2000 ............................ 8
Figure - 16, Changing The Inner Slide Members NEO 2000 ................... 9
Figure - 17, Changing The Elevator Assembly Bay Cover NEO 2000 .... 9
Install The XchangeNOW Library ...................................................................10
Figure - 18, Middle Slide Member Bearing Housing NEO 2000 ............. 10
Figure - 19, Attaching Rack Mount Screws NEO 2000 ........................... 10
Figure - 20, V.I.A. Card Replacement NEO 2000 ................................... 11
Figure - 21, Tape Drive Replacement NEO 2000 .................................... 11
Figure - 22, Power Supply Replacement NEO 2000 ................................ 12
Figure - 23, Powering On The Library ..................................................... 12
Table of Contents
NEO 4000 ..................................................................................................13
Unpacking........................................................................................................13
Figure - 24, Unpacking the NEO SERIES 4000 ...................................... 13
Tabletop Unit.................................................................................................... 14
Removing Faulty Unit ................................................................................ 14
Figure - 25, Tabletop Model Outer Skin Removal NEO 4000 ................. 14
Figure - 26, V.I.A. Card Removal NEO 4000 .......................................... 15
Figure - 27, Removing a Tape Drive Shoe Assembly NEO 4000 ............ 15
Figure - 28, Power Supply Removal NEO 4000 ...................................... 16
Install The XchangeNOW Tabletop Library .............................................. 17
Figure - 29, Tabletop Model Outer Skin Replacement NEO 4000 .......... 17
Figure - 30, Power Supply Replacement NEO 4000 ................................ 17
Figure - 31, Tape Drive Replacement NEO 4000 .................................... 18
Figure - 32, V.I.A. Card Replacement NEO 4000 ................................... 18
Figure - 33, Powering On The Library ..................................................... 19
Rack Mounted Unit.......................................................................................... 19
Removing Faulty Unit ................................................................................ 19
Figure - 34, V.I.A. Card Removal NEO 4000 .......................................... 20
Figure - 35, Manual Door Release NEO 4000 ......................................... 20
Figure - 36, Rack Mount Screws NEO 4000 ............................................ 21
Figure - 37, Removing Library From Rack NEO 4000 ............................ 21
Figure - 38, Changing The Inner Slide Members NEO 4000 ................... 22
Figure - 39, Changing The Elevator Assembly Bay Cover NEO 4000 .... 22
Install The XchangeNOW LIbrary ...................................................................23
Figure - 40, Middle Slide Member Bearing Housing ............................... 23
Figure - 41, Attaching Rack Mount Screws NEO 4000 ........................... 23
Figure - 42, V.I.A. Card Replacement NEO 4000 ................................... 24
Figure - 43, Power Supply Replacement NEO 4000 ................................ 24
Figure - 44, Tape Drive Replacement NEO 4000 .................................... 25
Figure - 45, Powering On The Library ..................................................... 25
Table of Contents (Cont’d)
W
1
RMA Instruction
Introduction
This instruction describes the procedures to install your XchangeNOW® library. It includes instructions
for:
• NEO SERIES 2000
• NEO SERIES 4000
NEO 2000
Unpacking
•
Visually inspect the shipping container and notify your carrier immediately of any damage.
• Unpack the unit.
• Verify the contents against the packing list. If parts are missing or the equipment is
damaged, notify your representative.
• Save the packing materials to use with the unit. For use to return faulted unit to Overland
Storage.
Figure 1. Unpacking the NEO 2000
Neo-0105
NEO 2000 Library
(Wrapped inAnti-Static Plastic)
2
X
NEO 2000
Tabletop Unit
Removing Faulty Unit
NOTE:
Overland Storage recommends that this library be installed by an Overland Storage authorized
service provider. Improper installation may result in damage to the library which will void the current
warranty.
NOTE:
Do not remove the library controller card. The XchangeNOW® unit is equipped with a new library
controller card. Your current SCSI ID and library settings will have to be re-entered. To aide in
configuring the ExhangeNOW™ library to your network, record the SCSI ID and library confguration
settings prior to turning the library off. Y
1) Unload all tapes from the drives and remove both magazines.
2) Turn off the Master Power Switch on the power supply at the rear of the module. Unplug the power cord.
3) Remove the four screws that secure the Outer Skin to the library chassis, see Figure 2.
4) Carefully slide the cover toward the rear of the library until it clears the front panel and then lift it up and
away from the library chassis.
5) Remove the four rubber feet. see Figure 2.
Figure 2. Tabletop Model Outer Skin Removal NEO 2000
6) Remove all connections to the library i.e., power cable, SCSI connections, and serial connections.
7) Remove any Virtual Interface Architecture options cards, such as the HVO, FCO, GEO or LPO options.
Figure 3. V.I.A. Card Replacement NEO 2000
Via-0052
W
3
NEO 2000
8) Remove all SCSI connections from the drives and controller card.
9) Loosen the captive retainer screws at the top center and lower left of the drive module, see Figure 4.
Figure 4. Removing a Tape Drive Assembly NEO 2000
10) Pull straight back on the drive assembly handle to remove the drive. Some effort will be required to
overcome the initial resistance of unplugging the module from the receiver.
11) Continue to slide the drive out while fully supporting the module until the drive load handle (DLT 8000
only) has cleared the back of the library.
12) Repeat Steps 8 through 10 for each installed drive assembly.
CAUTION:
The power supply is NOT to be removed by the operator. Hazardous voltage is present in the cavity if
the power cord is not removed.
VORSICHT:
Die Stromversorgungseinheit darf nicht vom Bedienungspersonal entfernt werden. Gefährliche
Stromspannung tritt im Hohlraum auf, wenn das Netzkabel nicht entfernt ist.
13) Remove the two mounting screws securing the power supply locking bracket, see Figure 12.
14) Push down on the latch and use the handle to pull the power supply out of the receiver.
Install The XchangeNOW Tabletop Library
1) Attach the four feet removed from the faulty unit to the XchangeNOW® unit and replace
the top cover, see
Figure 5
.
Neo-9047
W
5
NEO 2000
4) Install any Virtual Interface Architecture (V.I.A.) options cards, such as the HVO, FCO, GEO and LPO
options cards into PCI slots next to the library controller card, See Figure 8.
NOTE:
Overland Storage recommends that this part be installed by an Overland Storage
authorized service provider. Improper installation may result in damage to this part or the
library which will void the current warranty.
Figure 8. V.I.A. Card Replacement NEO 2000
5) Apply power to the library, see Figure 9.
a. Connect the power cord
1
to the power supply receptacle.
b. Toggle the power switch
2
on.
c. Press anywhere on the GUI touch screen
3
to activate the display and turn the library module
on.
Figure 9. Powering On The Library
6) Using the front panel, configure the library option and SCSI option settings by re-entering the values
previously used for your network environment. The available options and default settings are found in
the NEO SERIES User & Installation Manual.
7) Package the faulty unit in the shipping container that your XchangeNOW® unit was shipped in and
return to Overland Storage, see Figure 1.
Via-0052
1
2
3
Neo
-
0004
6
X
NEO 2000
Rack Mounted Unit
Removing Faulty Unit
NOTE:
Overland Storage recommends that this library be installed by an Overland Storage authorized
service provider. Improper installation may result in damage to the library which will void the current
warranty.
NOTE:
Do not remove the library controller card. The XchangeNOW® unit is equipped with a new library
controller card. Your current SCSI ID and library settings will have to be re-entered. To aide in
configuring the ExhangeNOW™ library to your network, record the SCSI ID and library confguration
settings prior to turning the library off.
1) Unload all tapes from the drives and remove both magazines.
2) Turn off the Master Power Switch on the power supply at the rear of the module. Unplug the power cord.
3) Remove all connections to the library i.e., power cable, SCSI connections, and serial connections.
4) Remove any Virtual Interface Architecture options cards, such as the HVO, FCO, GEO and LPO options, see
Figure 10.
Figure 10. V.I.A. Card Removal NEO 2000
5) Remove all SCSI connections from the drives and controller card.
6) Loosen the captive retainer screws at the top center and lower left of the drive module, see Figure 11.
Figure 11. Removing a Tape Drive Assembly NEO 2000
Via-0052
Neo-9047
W
7
NEO 2000
7) Pull straight back on the drive assembly handle to remove the drive. Some effort will be required to
overcome the initial resistance of unplugging the module from the receiver.
8) Continue to slide the drive out while fully supporting the module until the drive load handle (DLT 8000
only) has cleared the back of the library.
9) Repeat Steps 6 through 8 for each installed drive assembly.
CAUTION:
The power supply is NOT to be removed by the operator. Hazardous voltage is present in the cavity if
the power cord is not removed.
VORSICHT:
Die Stromversorgungseinheit darf nicht vom Bedienungspersonal entfernt werden. Gefährliche
Stromspannung tritt im Hohlraum auf, wenn das Netzkabel nicht entfernt ist.
10) Remove the two mounting screws securing the power supply locking bracket, see Figure 12.
Figure 12. Power Supply Removal NEO 2000
11) Push down on the latch and use the handle to pull the power supply out of the receiver.
12) Locate the Door Release Access holes in the grill area below the magazine doors, see Figure 13.
13) Release the left and right door release latches to open each magazine door, allowing access to the two
10-32 captive screws that secure the library in to the rack.
Figure 13. Manual Door Release NEO 2000
Neo-9051a
Neo-9300
Left Magazine
Door Release
Right Magazine
Door Release
8
X
NEO 2000
14) Remove the two 10-32 captive screws that secure the library to the front of the rack, (Located on the lower left
and lower right of the front panel inside the front doors. See Figure 14.
Figure 14. Rack Mount Screws NEO 2000
15) Slide the library out until the unit locks. Depress both rail stops and continue sliding the unit clear of the rack
and rails, see Figure 15.
WARNING:
Use a mechanical lift to perform the next step. Make certain, when the library is fully extended, that a
force of 20% of the racks’s weight, but not more than 57 lb. (26 Kg), applied in any direction other than
upwards, does not cause the rack to overbalance.
Figure 15. Removing Library From Rack NEO 2000
Neo-9030aa
2
1
RAIL
STOP
W
9
NEO 2000
16) Remove each inner slide member from faulty library chassis by removing the 5 screws holding each in
place, then attach the inner slide to each side of replacement library see, Figure 16.
Figure 16. Changing The Inner Slide Members NEO 2000
17) Remove the elevator assembly bay cover from the EchangeNOW® chassis and attach it to the faulty
library chassis by removing the 3 screws holding the cover in place, see Figure 17.
NOTE:
IT is important that the elevator assembly bay cover is installed to the faulty library upon
return shipment to Overland Storage. Damage to the library chassis can occur if the cover
is not in place.
Figure 17. Changing The Elevator Assembly Bay Cover NEO 2000
Faulted Library
Replacement Library
Faulted Library
ExchangeNOW® Library
10
X
NEO 2000
Install The XchangeNOW Library
1) Install the XchangeNOW® library into the rack.
NOTE:
To avoid damage to the bearing housing and slide members, insure that the bearing housing is all
the way forward. A bearing detent lock holds the housing in place when it is all the way forward,
see
Figure 18.
Figure 18. Middle Slide Member Bearing Housing NEO 2000
a. Lift the library and visually align the inner and middle slide members.
b. Carefully insert the library’s inner slide members into the middle slide members.
c. Slide the library completely into the rack until the front panel touches it.
2) Remove the tape to open the doors for installation.
3) Remove and discard the pull-tabs used to block the latch mechanism before closing the magazine doors. Leave
the doors open and proceed to Step 5.
4) With the magazine doors open, secure the front panel to the storage cabinet using the two retaining screws. See
Figure 19. Close the doors before proceeding to Step 6.
Figure 19. Attaching Rack Mount Screws NEO 2000
Middle Slide Member
Outer Slide Member
Bearing Housing
Bearing Detent Lock
FrontRear
Neo-9030aa
2
1
W
11
NEO 2000
5) Install any Virtual Interface Architecture (V.I.A.) options cards, such as the HVO, FCO, GEO and LPO
options cards into PCI slots next to the library controller card, See Figure 20.
Figure 20. V.I.A. Card Replacement NEO 2000
6) Install drive(s) in to XchangeNOW® unit ,see Figure 21.
Figure 21. Tape Drive Replacement NEO 2000
Via-0052
Neo-9011
12
X
NEO 2000
7) Install the power supply into the XchangeNOW® unit, see Figure 22.
Figure 22. Power Supply Replacement NEO 2000
8) Attach all of the SCSI or fibre channel connections previously removedm prior to turning on the unit.
9) Apply power to the library, see Figure 23.
a. Connect the power cord
1
to the power supply receptacle.
b. Toggle the power switch
2
on.
c. Press anywhere on the GUI touch screen
3
to activate the display and turn the library module on.
Figure 23. Powering On The Library
10) Replace the cartridge magazines and close the magazine doors.
11) Using the front panel, configure the library option and SCSI option settings by re-entering the values
previously used for your environment. The available options and default settings are found in the NEO SERIES
User & Installation Manual, available via the knowledge base portal at Overland Storage’s website.
12) Package the faulty unit in the shipping container that your XchangeNOW® unit was shipped in and return to
Overland Storage, see Figure 1.
NOTE:
IT is important that the elevator assembly bay cover is installed to the faulty library upon return
shipment to Overland Storage. Damage to the library chassis can occur if the cover is not in place.
Neo-9051a
1
2
3
Neo-0004
W
13
NEO 4000
NEO 4000
Unpacking
•
Visually inspect the shipping container and notify your carrier immediately of any damage.
• Following the directions in the shipping container, unpack the unit.
• Verify the contents against the packing list. If parts are missing or the equipment is
damaged, notify your representative.
• Save the packing materials to use with the return unit.
Figure 24. Unpacking the NEO SERIES 4000
Pallet
Shipping Tray
Lower Shipping Support Foa
m
Neo 4000 Library
(Wrapped in Anti-Static Plasti
c
Upper Shipping Support Foam
Shipping Carton
Neo-0098
14
X
NEO 4000
Tabletop Unit
Removing Faulty Unit
NOTE:
Overland Storage recommends that this library be installed by an Overland Storage authorized
service provider. Improper installation may result in damage to the library which will void the current
warranty.
NOTE:
Do not remove the library controller card. The XchangeNOW® unit is equipped with a new library
controller card. Your current SCSI ID and library settings will have to be re-entered. To aide in
configuring the ExhangeNOW™ library to your network, record the SCSI ID and library confguration
settings prior to turning the library off. Y
1) Unload all tapes from the drives and remove both magazines.
2) Turn off the Master Power Switch on the power supply at the rear of the module. Unplug the power cord.
NOTE:
For tabletop models the outer skin must be removed by performing Step 3 through Step 5.
3) Remove the four screws that secure the Outer Skin to the NEO 4000 library chassis, see Figure 25.
4) Carefully slide the cover toward the rear of the library until it clears the front panel and then lift it up and
away from the library chassis.
5) Remove the four rubber feet. see Figure 25.
Figure 25. Tabletop Model Outer Skin Removal NEO 4000
6) Remove all connections to the library i.e., power cable, SCSI connections, and serial connections.
Neo-9149
W
15
NEO 4000
7) Remove any Virtual Interface Architecture options cards, such as the HVO, FCO, GEO or LPO options,
see Figure 26.
Figure 26. V.I.A. Card Removal NEO 4000
NOTE:
Do not remove the library controller card. The XchangeNOW® unit is equipped with a new
library controller card. You current SCSI ID and library settings will have to be re-entered. For
ease in remembering your current network cabling configuration, along with SCSI ID and
library settings, before removing the library connections, draw out a block diagram of your
cabling set up.
8) Remove all SCSI connections from the drives and controller card.
9) Loosen the captive retainer screws at the top center and lower left of each drive module, see Figure 27.
Figure 27. Removing a Tape Drive Shoe Assembly NEO 4000
10) Pull straight back on the drive shoe handle to remove the drive. Some effort will be required to
overcome the initial resistance of unplugging the module from the receiver.
Neo-9141a
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Overland Storage NEO 2000 Series Instructions Manual
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