Mobility Services Platform 3.2.1 Software
Installation Guide
Mobility Services Platform 3.2.1 Software Installation Guide
72E-100159-08
Revision A
March 2009
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Table of Contents
Before You Begin................................................................................................1
Read This First .........................................................................................................................................1
About the Guide........................................................................................................................................1
Related Documents..........................................................................................................................1
Service Information...........................................................................................................................2
Chapter 1 - Introduction.....................................................................................3
Deciding Your Installation Scenario ...........................................................................................................4
Common Installation Scenarios.........................................................................................................4
Typical Setup.................................................................................................................................... 5
Custom Setup...................................................................................................................................6
Things to Consider Before Installing ..........................................................................................................6
MSP 3.2.1 Delivery Methods.....................................................................................................................7
Downloading from Motorola...............................................................................................................7
Chapter 2 – MSP Server Requirements.............................................................9
Minimum Software and Hardware Requirements........................................................................................9
SQL Server 2005 Requirements.............................................................................................................. 11
Suggested Microsoft SQL Sever 2005 Standard or Enterprise Edition Settings.........................................12
Required to be installed .................................................................................................................. 12
Required Configuration................................................................................................................... 12
Authentication................................................................................................................................. 12
Chapter 3 – Installing Pre-Requisite Software................................................13
Installing Microsoft IIS............................................................................................................................. 13
Repairing IIS Mapping After Reinstalling IIS.....................................................................................13
Installing .NET Framework 2.0.................................................................................................................14
Installing .NET Framework 2.0 from the Downloaded Version........................................................... 14
Installing Microsoft SQL Server 2005 Standard or Enterprise Editions.......................................................14
Installing Microsoft SQL Server 2005 Express.......................................................................................... 15
iv Mobility Services Platform 3.2.1 Software Installation Guide
Installing SQL Server 2005 Express with a Command line................................................................ 15
Chapter 4 – Uninstalling Earlier Versions of MSP as Preparation for an
Upgrade.............................................................................................................17
Installing MSP Server 3.2.1 with an Existing Version of MSP Server 3.1 and Above.................................. 17
Uninstalling MSP 3.2 or 3.2.1.......................................................................................................... 18
Uninstalling MSP 3.1 or 3.1.1.......................................................................................................... 18
Migrating the User Data Files Shared Folder............................................................................................ 21
Chapter 5 – Installing MSP 3.2.1 with the Typical Setup Type......................23
Installing MSP Server 3.2.1 with the Typical Setup Type Option in a New Installation................................ 23
Chapter 6 – Architecture Overview and Custom Installation Planning........33
Architectural Overview ............................................................................................................................ 33
Major Components of a Complete MSP System Installation ............................................................. 33
Prerequisite Components Involved..................................................................................... 33
MSP Components Involved............................................................................................... 34
Major Installation Differences between MSP 3.2.0 and MSP 3.2.1 ...................................... 37
Additional Installation Recommendations........................................................................... 37
Questions for Consideration: ............................................................................................. 38
MSP 3.2.1Facts: ............................................................................................................... 39
High Availability and Distributed System Configurations .....................................................39
Chapter 7 – Installing MSP 3.2.1 Server with the Most Common Custom
Configuration ....................................................................................................41
Advanced Users Recommended .............................................................................................................41
About this Chapter.................................................................................................................................. 41
Before You Begin............................................................................................................................ 41
Requirements ................................................................................................................... 41
Example Custom Installation Scenario.....................................................................................................42
Custom Setup Overview.................................................................................................... 44
Installing MSP on a Database Server....................................................................................................... 44
Installing MSP on an Application Server................................................................................................... 51
Chapter 8 – Upgrading a Database Server to SQL Server 2005 Standard or
Enterprise Edition.............................................................................................59
Introduction.............................................................................................................................................59
General Process.....................................................................................................................................59
Upgrading the Database Server............................................................................................................... 60
Before You Begin
Read This First
Motorola recommends that you read this entire document before you begin installing MSP 3.2.1.
If you skip to Chapters 5 or 6 without reading Chapters 1, 2, 3, and 4, your installation experience
may not go smoothly.
MSP 3.2.1 Stage and Provision Editions, as well as Control Edition (without Data Collection and
Analysis) offer the most straight-forward installations. If you choose to use MSP 3.2.1 Control
Edition with Data Collection but WITHOUT Analysis functionality, you will not have to install
Analysis Services.
If you plan to install Microsoft SQL Server 2005 Standard or Enterprise editions with Analysis
Services on a separate server from the rest of the MSP 3.2.1 software, you must go to Chapter 6
after reading Chapters 1, 2, 3, and 4. Chapter 5 discusses the specifics of installing MSP with the
Typical Setup Type. Chapter 7 focuses on the specifics of upgrading your database server to
SQL Server 2005 Standard or Enterprise editions for use with MSP 3.2.1
About the Guide
The MSP 3.2.1 Software Installation Guide provides general instructions for installing the MSP
3.2.1 software product. Newer versions of this document may be available at
http://support.symbol.com/support/product/softwaredownloads.do.
Related Documents
• MSP 3.2.1 User’s Guide, p/n 72E-100158
• MSP 3.2.1 Release Notes, p/n 72E-100160
• AirBEAM Package Builder Product Reference Guide, p/n 72E-55769
• AirBEAM Package Builder Version 2.x Addendum
2 Before You Begin
Service Information
If you have a problem with your software, contact Motorola Enterprise Mobility support for your
region. Contact information is available at: http://www.symbol.com/contactsupport.
When contacting Enterprise Mobility support, please have the following information available:
• Serial number of the software
• Model number or product name
• Software type and version number
• Software license information
Motorola responds to calls by email, telephone or fax within the time limits set forth in support
agreements.
If you purchased your Enterprise Mobility business product from a Motorola business partner,
contact that business partner for support.
Chapter 1 - Introduction
Mobility Services Platform version 3.2.1 is available in several Editions that allow you to choose
to purchase and install just the functionality you need. MSP Stage Edition provides support only
for initial deployment of devices. MSP Provision Edition provides all the features of MSP Stage
Edition plus the ability to use Provisioning to keep your devices continuously up to date. MSP
Control Edition provides all the features of MSP Provision Edition plus the ability to perform Data
Collection and optionally Collection Analysis and the ability to perform Actions on selected
devices. Depending on the MSP Edition you choose to install, the functionality you elect to use,
and the complexity of the enterprise you need to manage, the installation of MSP will vary in
complexity.
Installing MSP 3.2.1 Stage or MSP 3.2.1 Provision Edition will typically be the least demanding.
You may choose to use either Microsoft SQL Server Express 2005 or Microsoft SQL Server 2005
Standard or Enterprise edition to host your MSP database. Microsoft SQL Server Express 2005
is license-free, and hence Microsoft offers no support. In addition, Microsoft SQL Server Express
2005 has limitations on maximum database size and generally is not considered an enterprise-
class solution. Depending on your situation, you may want to use Microsoft SQL Server 2005
Standard or Enterprise editions even though they require the purchase of licenses from
Microsoft. By paying for licenses, you get an enterprise-class solution and support from
Microsoft.
Installing MSP 3.2.1 Control Edition without Data Collection is comparable in complexity to
installing MSP 3.2.1 Stage Edition or MSP 3.2.1 Provision Edition. You may choose to use either
Microsoft SQL Server Express 2005 or Microsoft SQL Server 2005 Standard or Enterprise
editions to host your MSP database. For the same reasons stated above, it is often advisable to
use Microsoft SQL Server 2005 Standard or Enterprise editions to ensure that you have an
enterprise-class scalable and supported solution.
Installing MSP 3.2.1 Control Edition with Data Collection always requires the use of Microsoft
SQL Server 2005 Standard or Enterprise editions to host your MSP database. In addition, if you
wish to use Collection Analysis, you will need to install the optional Analysis Services feature of
Microsoft SQL Server 2005 Standard or Enterprise editions.
If you need a higher scalability solution and/or or a higher availability solution that provides for
redundancy in the event of a catastrophic failure, you will need to use Microsoft SQL Server 2005
Standard or Enterprise editions to host your MSP database. Further, you will generally need to
host SQL Server 2005 on a separate dedicated server or server cluster. Such installations will be
4 Mobility Services Platform 3.2.1 Software Installation Guide
more complex and generally would be best performed by individuals skilled in the installation and
management of Microsoft SQL Server 2005 servers and/or clusters.
Deciding Your Installation Scenario
MSP installations can vary in complexity from straightforward to very complex.
• The simplest installation can provide full functionality and keep all of the MSP
Components on one server along with SQL Server. This can be achieved via the typical
setup type option.
• Depending upon your installation requirements, IT policies and the number of devices
that will be supported, the MSP components may need to be spread across multiple
servers.
The arrangement of the following MSP components needs to be considered when planning an
MSP installation:
• MSP Core Database {hosted by SQL Server 2005 Database Engine}
• MSP Analysis Database {hosted by SQL Server 2005 Analysis Services (SSAS)}
• MSP Web {hosted by Internet Information Services (IIS)}
• MSP Services {Windows Services}
Common Installation Scenarios
Scenario Setup Type
• New installation on one server with or without Data
Collection and Analysis
• Upgrade from 3.1/3.1.1 on one server with or without
Data Collection and Analysis
Typical
• New installation without Analysis where the instance
of Microsoft SQL Server 2005 is on a second,
separate server
• Upgrade from 3.1/3.1.1 on one server without
Analysis where the instance of Microsoft SQL Server
2005 is on a second, separate server
Typical
• Using Windows authentication to the Microsoft SQL
Server 2005 database
• New installation or upgrade from 3.1 or 3.1.1 with
Analysis where the instance of Microsoft SQL Server
2005 is on a second, separate server
Custom
Chapter 1 - Introduction 5
Scenario Setup Type
•
*
Distributing MSP Components across multiple servers
and
*
Installing MSP in a High Availability Configuration
(HA).
*Specific details for these scenarios are not covered in this
document.
Custom
Typical Setup
The most straightforward installation configurations can be installed using the typical setup type
option (Figure 1) when installing MSP.
Figure 1
These configurations meet the following requirements:
• All MSP Components are installed on the same server. This includes SQL Server 2005
and IIS.
• SQL Authentication is to be used for runtime connections to the SQL database.
• One of three supported editions of SQL Server 2005 is to be used (Express, Standard or
Enterprise).
• Default values are acceptable for the following:
o SQL Catalog (database) name: MSP
o Runtime SQL User Credentials: msp_user (with default password)
o Windows account: MspServiceAccount (with default password)
Note:
The Analysis Database will only be installed if Analysis Services is installed as part of the SQL
Server 2005 Standard or Enterprise instance that will be used. This is required for analysis to be
available if a Control license is applied.
6 Mobility Services Platform 3.2.1 Software Installation Guide
There is one exception to the above list of configuration requirements that is still supported by the
typical setup type option.
• The MSP Core Database (SQL database) can be remotely installed to an instance of
SQL Server 2005 that is installed on a separate server. The runtime connection must be
able to use SQL Authentication and SQL Server Analysis Services are not installed as
part of that instance.This configuration will not install the Analysis Database component
and therefore will not support integrated analysis.
Custom Setup
If the desired installation configuration does not meet the above requirements, the custom setup
type option must be used when installing MSP. This includes the following requirements:
• Windows Authentication is required for runtime connections.
• SQL Server Analysis Services is on a separate server than the MSP Server components.
The custom setup type option allows configuration of the following:
• Configuration of MSP Web Application and MSP Services to run as a domain user to
allow Windows Authentication to SQL Server 2005.
• Specifying a different name to use for the MSP catalog.
• Creating a non-default SQL Authentication user if Windows authentication is not being
used.
• Specify a different SQL Server instance to use for the Analysis Database.
• Installing a redundant MSP Server for high availability configurations.
• Distributing MSP Server components across on multiple servers.
Things to Consider Before Installing
• In MSP 3.2.1 the package files and plug-in definition documents are now stored in the
database. (For more details see Chapter 6 – Architecture Overview and Installation
Planning)
• If multiple servers are being used, then they must be members of the same domain or
trusted domains.
• The file system permissions, usernames and passwords used by MSP, database
connection string properties, and any other configuration property set during install
should NOT be changed after the MSP installation completes.
• SQL Server 2005 Express is not supported for use with MSP if Data Collection is
required. You will need SQL Server 2005 Standard or Enterprise if you ever plan to use
Data Collection or Data Collection WITH integrated Analysis.
• MSP configuration items and permissions set during install can easily be changed by
uninstalling MSP and reinstalling. When you uninstall and choose to not delete user
data, the key information is not lost. You can simply reinstall and alter the configuration
options as needed.
Chapter 1 - Introduction 7
Note:
If MSP is originally installed with Windows authentication for the runtime connection to the
database, you have to manually create a SQL user before switching to SQL authentication.
MSP 3.2.1 Delivery Methods
MSP 3.2.1 is available by download from Motorola at:
http://support.symbol.com/support/product/softwaredownloads.do. There are differences in the
delivery methods.
Downloading from Motorola
The following files are available for download:
• MSP32_InstallGuide.pdf
• MSP32_UserGuide.pdf
• MSP32_ReleaseNotes.pdf
• MSP32_InstallServer32.msi
• MSP32_InstallServer64.msi
• MSP32_InstallWorkstation.msi
Note:
No prerequisite software will be included in the Motorola download file.
If your enterprise plans to use the Data Collection feature of MSP 3.2.1 you must have Microsoft
SQL Server 2005 Standard or Enterprise editions installed (See Installing Microsoft SQL Server
2005 Standard or Enterprise Editions on Page 14). Otherwise, users can download SQL Server
Express 2005 SP2 (both 32 and 64 bit versions) and installation instructions for free from the
Microsoft Download Center at:
http://www.microsoft.com/downloads/details.aspx?familyid=31711D5D-725C-4AFA-9D65-
E4465CDFF1E7&displaylang=en.
Users can also download the latest version of Microsoft .Net Framework 2.0 (both 32 and 64 bit
versions) from the Microsoft Download Center at http://go.microsoft.com/fwlink/?LinkId=55731.
8 Mobility Services Platform 3.2.1 Software Installation Guide
Chapter 2 – MSP Server Requirements
Minimum Software and Hardware Requirements
Servers on which you plan to install MSP 3.2.1 must meet the minimum software and hardware
requirements listed in Table 1.
Table 1 – Minimum Software and Hardware Requirements
Category Requirements
Windows Operating
Systems
§ Windows Server 2003 Standard edition with SP2 or higher
§ Windows Server 2003 Enterprise edition with SP2 or higher
§ Windows Server 2003 Web edition with SP2 or higher
§ Windows Server 2003 R2 Standard edition with SP2 or higher
§ Windows Server 2003 R2 Enterprise edition with SP2 or higher
§ Windows Server 2003 R2 Web edition with SP2 or higher
§ Windows Server 2003 R2 Standard x64 edition with SP2 or higher
§ Windows Server 2003 R2 Enterprise x64 edition with SP2 or
higher
Important:
Windows XP is not supported. MSP 3.2.1 is not supported on
Windows Server systems that are Domain Controllers.
10 Mobility Services Platform 3.2.1 Software Installation Guide
Category Requirements
Additional Software
§ Microsoft Internet Information Services 6 – See Page 13 for
installation instructions and for a repair if known mapping problems
occur when reinstalling IIS.
§ Microsoft .NET Framework 2.0
§ Microsoft SQL Server 2005 (see Suggested Microsoft SQL Sever
2005 Standard or Enterprise Edition Settings on Page 12)
Hardware for Stage,
Provision, or Control
Editions without Data
Collection
These are recommended minimum specifications for the computer on
which you will run these editions of MSP. These are only
recommendations and you may obtain satisfactory performance on
computers with a configuration that differs from these specifications.
The High Availability Configuration of MSP will require at least four
computers (this does not mean you will need 4 additional servers) with
the following minimum specifications.
§ 3 GHz processor
§ 2 GB of memory
§ 40 GB hard drive
Note:
The perceived performance of MSP Server is affected by many
parameters other than the configuration of the computer on which it
runs. See the MSP 3.2.1 User’s Guide for more information on factors
that can affect MSP performance.
Hardware for Control
Edition with Data
Collection
These are recommended minimum specifications for the computer on
which you will run these editions of MSP.
§ Dual 2.33 GHz dual-core Xenon 5140 processors
§ 4 GB of memory
§ 40 GB space available on hard drive
Note:
The perceived performance of MSP Server is affected by many
parameters other than the configuration of the computer on which it
runs. See the MSP 3.2.1 User’s Guide for more information on factors
that can affect MSP performance.
Chapter 2 – MSP Server Requirements 11
SQL Server 2005 Requirements
The edition of Microsoft SQL Server 2005 you must use is determined by how the installation of
MSP 3.2.1 will be used. The following table delineates which edition you must use:
Table 2 – SQL Server 2005 Version Requirements
If MSP 3.2.1 will be used for a… SQL Server 2005 Version Requirements
• New installation
• On a single server
• Without Data Collection
Microsoft SQL Server 2005 Express or SQL
Server 2005 Standard or Enterprise without
SSAS enabled, as well as the other software
and hardware requirements listed in
Table 1 – Minimum Software and Hardware
Requirements.
• New installation
• On a single server
• With Data Collection
SQL Server 2005 Standard or Enterprise with
SSAS enabled, as well as the other software
and hardware requirements listed in
Table 1 – Minimum Software and Hardware
Requirements.
• Upgrade from 3.1/3.1.1
• On a single server
• Without Data Collection
Microsoft SQL Server 2005 Express or SQL
Server 2005 Standard or Enterprise without
SSAS enabled, as well as the other software
and hardware requirements listed in
Table 1 – Minimum Software and Hardware
Requirements.
• Upgrade from 3.1/3.1.1
• On a single server
• Without Data Collection
Microsoft SQL Server 2005 Express or SQL
Server 2005 Standard or Enterprise without
SSAS enabled, as well as the other software
and hardware requirements listed in
Table 1 – Minimum Software and Hardware
Requirements.
• Upgrade from 3.1/3.1.1
• On a single server
• With Data Collection
SQL Server 2005 Standard or Enterprise with
SSAS enabled, as well as the other software
and hardware requirements listed in
Table 1 – Minimum Software and Hardware
Requirements.
If you are going to upgrade the database from
SQL Server2005 Express, see Chapter 6 for
more information.
12 Mobility Services Platform 3.2.1 Software Installation Guide
If MSP 3.2.1 will be used for a… SQL Server 2005 Version Requirements
• Upgrade from 3.1/3.1.1
• The instance of Microsoft SQL server
is on a second, separate server
• Without Data Collection
Microsoft SQL Server 2005 Express or SQL
Server 2005 Standard or Enterprise without
SSAS enabled, as well as the other software
and hardware requirements listed in
Table 1 – Minimum Software and Hardware
Requirements.
Exceptions:
If a server will be a Database Server only, SQL Server 2005 Express, Standard, or Enterprise will
be required, but the installer will not require Internet Information Services 6 or .NET Framework
2.0.
If a server will be a Web Server only, SQL Server 2005 will NOT be required, but MSP 3.2.1 will
require Internet Information Services 6 and .NET Framework 2.0.
Suggested Microsoft SQL Sever 2005 Standard or
Enterprise Edition Settings
Required to be installed
• SQL Server Database Engine
Required Configuration
• TCP/IP enabled under SQL Server 2005 Network Configuration
Authentication
• SQL Authentication must be enabled to use the Typical Setup Type Option
• Windows Authentication will require the use of the Custom Setup Type Option
Chapter 3 – Installing Pre-Requisite Software
Installing Microsoft IIS
Use the following steps to install IIS:
1. From the Start menu, go to Control Panel > Add or Remove Programs.
2. Click the Add/Remove Windows Components tab in the left pane.
3. In the list of Windows Components, select Application Server and click Details.
4. In the list of Application Server subcomponents, select Internet Information Services
(IIS) and click the Details.
5. In the list of IIS subcomponents, select World Wide Web Service and click Details.
6. In the World Wide Web Service list, select World Wide Web Service and click OK.
7. In the Application Server dialog box, click OK.
8. In the Windows Components dialog box, click Next. The installation program will
prompt you for the Windows CD that was used to install the operating system. Follow the
prompts to complete the installation of IIS.
9. To verify that IIS has been installed correctly–
a. From the Start menu, go to Administrative Tools.
b. Verify that Internet Information Services (IIS) Manager is listed as one of the
Administrative tools.
Repairing IIS Mapping After Reinstalling IIS
Because of a known problem with the Microsoft IIS Framework, the following error message may
display if you reinstall Microsoft IIS:
14 Mobility Services Platform 3.2.1 Software Installation Guide
Server Error in '/MSP.Web' Application
The following Microsoft article describes the problem and how to correct it: How to repair IIS
mapping after you remove and reinstall IIS located at
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q306005&GSSNB=1
Installing .NET Framework 2.0
Installing .NET Framework 2.0 from the Downloaded
Version
If you downloaded .NET Framework 2.0 from http://go.microsoft.com/fwlink/?LinkId=55731, use
the installation instructions that come with it to install the software.
Installing Microsoft SQL Server 2005 Standard or
Enterprise Editions
Important:
Motorola provides a batch file that can perform the following task. The file is named
SetupSQLStd.bat. This batch file was provided on the MSP 3.2.0 Installation CD. If you don’t
have access to the CD or the ISO from the support site, contact Motorola support.
If you intend to use the Motorola-provided batch file, copy it from the MSP 3.2.0 Installation CD
(Prerequisite\SQLBatchFiles\SetupSQLExpress.bat) to a folder on the local hard drive (for
example; C:\BatchFiles) before completing the following steps.
1. Place the Microsoft SQL Server 2005 installation CD in the appropriate CD drive.
2. Click Start > All Programs > Accessories > Command Prompt.
3. From the Command Prompt, navigate to the appropriate CD drive.
Important:
In the following steps, the examples provided assume 1) the batch file referred to
was placed in a folder on your hard drive named C:\BatchFiles, and 2) the drive
letter of your CD drive is D:. Your drive letters and folder names may be different;
please make the appropriate adjustments.
4. From the command line while in the SQL Server Standard CD root directory, either:
o Invoke the batch file (with a Product Key Argument) as follows: D:\>
C:\BatchFiles\SetupSQLStd.bat ABCDE12345FGHIJ67890KLMNO
OR
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