Motorola Mobility Services Platform 3.3.1 Software Installation Manual

Brand: Motorola

Model: Mobility Services Platform 3.3.1

Category: Database software

Type: Software Installation Manual

This manual is also suitable for

MSP3-CNTRL-SW-1 - Mobility Services Platform Control Edition

Mobility Services Platform 3.3.1

Software Installation Guide

Mobility Services Platform 3.3.1 Software Installation Guide

72E-100159-12

Revision A

July 2011

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Table of Contents

Before You Begin ................................................................................................ 1

Read This First ................................................................................................................................................ 1

About the Guide .............................................................................................................................................. 1

Related Documents ................................................................................................................................ 1

Service Information ................................................................................................................................ 2

Chapter 1 – Before You Install ........................................................................... 3

Introduction ..................................................................................................................................................... 3

Deciding Your Installation Scenario ................................................................................................................ 3

All Components on One Server .............................................................................................................. 3

Components Split Between Two Servers ............................................................................................... 3

Minimum Software and Hardware Requirements ............................................................................................ 3

Supported Operating Systems ............................................................................................................... 3

Additional Software Required ................................................................................................................. 4

Hardware Requirements......................................................................................................................... 4

Microsoft SQL Server 2005/2008/2008 R2 Requirements .............................................................................. 7

vi -- Mobility Services Platform 3.3.1 Software Installation Guide

Chapter 2 – Installing MSP 3.3.1 ........................................................................ 9

Before Installing MSP 3.3.1............................................................................................................................. 9

Upgrading from Previous MSP Versions ......................................................................................................... 9

Domain User for Runtime Access ..................................................................................................................10

Domain User for Installation ...........................................................................................................................10

Installing MSP 3.3.1 .......................................................................................................................................11

Uninstalling and Reinstalling MSP Server 3.3.1 to Change Your Configuration.............................................15

If you have Windows Server 2003/2003 R2 ..........................................................................................15

If you have Windows Server 2008/2008 R2 ..........................................................................................16

Uninstalling MSP 3.3.1 ...................................................................................................................................16

If you have Windows Server 2003/2003 R2 ..........................................................................................16

If you have Windows Server 2008/2008 R2 ..........................................................................................16

Appendix A – Installing Microsoft IIS .............................................................. 19

Installing IIS 6 Windows Server 2003 ............................................................................................................19

Installing IIS 7 or 7.5 under Windows Server 2008/2008 R2 ..........................................................................20

Before You Begin

Read This First

Motorola recommends that you read this entire document before you begin installing MSP 3.3.1.

About the Guide

The MSP 3.3.1.1 Software Installation Guide provides general instructions for installing the MSP

3.3.1 software product. Newer versions of this document may be available at

http://support.symbol.com/support/product/softwaredownloads.do.

Category

Requirements

MSP Control Edition

with Data Collection

and Analysis using

locally installed SQL

Server 2008/2008 R2.

Server Requirements:

 Dual 3.2 GHz dual-core processor

 6 GB of memory

 120 GB hard drive

Note:

These are only recommendations and you may obtain satisfactory performance on

computers with a configuration that differs from these specifications. The perceived

performance of MSP Server is affected by many parameters other than the

configuration of the computer on which it runs. See the Understanding MSP 3.3.1

for more information on factors that can affect MSP performance.

Warning:

The MSP Installer will not install MSP on any Server with less than 2GB of Memory

Important

SQL Server collation MUST BE set for Case Insensitivity before MSP is installed.

7 -- Mobility Services Platform 3.3.1 Software Installation Guide

Microsoft SQL Server 2005/2008/2008 R2 Requirements

The edition of SQL Server you need for your installation of MSP can be determined by what your organization wants MSP to do.

Choose what you

want to do, and

see which SQL

options will work

for you.

SQL Server

2500

Express

SQL Server

2005

Standard or

Enterprise, No

SSAS

SQL Server

2008

Standard or

Enterprise, No

SSAS

SQL Server

2008 R2

Standard or

Enterprise, No

SSAS

SQL Server

2005

Standard or

Enterprise,

With SSAS

SQL Server

2008

Standard or

Enterprise,

With SSAS

SQL Server

2008 R2

Standard or

Enterprise,

With SSAS

Stage or Provision

Edition

Control Edition

with Long-Term

Analysis

Control Edition

with GPS Data

Collection

Control Edition

with GPS Data

Collection with

Long-Term

Analysis

8 -- Mobility Services Platform 3.3.1 Software Installation Guide

Important:

TCP/IP must be enabled under the SQL Server Network Configuration.

Any direct access to the MSP database is unsupported and any external modifications to the

database could cause failures of the MSP Server and will void all warranties and support

contracts.

Chapter 2 – Installing MSP 3.3.1

Before Installing MSP 3.3.1

If you are planning to install the MSP Core Database on a SQL Server instance that is running on

a different box than the rest of the MSP components will be, then you should have two domain

users available before beginning the installation of MSP 3.3.1. One domain user is required for

installation and a separate domain user is required for runtime. Otherwise, for an installation with

everything on one box, then a local service account will be created by the installer.

Note:

The only exception to this is if you are not using Long Term Analysis and can use SQL

Authentication to install the Core Database and access it at runtime.

Upgrading from Previous MSP Versions

Notes:

Beginning with MSP 3.3.1, you no longer need to remove MSP before performing an upgrade.

Use the steps below to perform the upgrade.

Following an upgrade, the Relay Servers in your Enterprise will have to be Activated manually

from the MSP Console UI. The Relay Servers are Deactivated during an upgrade so that network

traffic following the upgrade can resume at a measured pace.

1. Upgrades to MSP 3.3.1 are supported only from MSP versions 3.2.1 or 3.3.

2. Motorola recommends exporting all Objects before continuing; see Using MSP 3.3.1 –

Understanding Objects for more detail. Motorola also recommends saving at least one

SQL backup of your current install. This is a precautionary step in case something goes

wrong with the upgrade.

3. Proceed with installing MSP 3.3.1 (see below).

4. After accepting the license agreement (Step 5), the installer will indicate that it has

detected an existing MSP installation and ask if you wish to upgrade it.

10 -- Mobility Services Platform 3.3.1 Software Installation Guide

If you answer Yes, it will continue with the upgrade carrying along most configuration

options set via the Administration Program (see Administering MSP 3.3.1).

If you answer No, you will have to perform a fresh MSP 3.3.1 installation. You will

not be able to continue the current installation and will have to cancel it. To do a

fresh installation, you will need to manually uninstall your previous MSP installation,

before beginning the MSP 3.3.1 installation again.

5. After the Install Point installer completes and you click Finish (Step 8), it will uninstall

your previous version of MSP.

Note:

If upgrading from MSP 3.3, the Install Runner will not automatically dismiss and you

will have to click the close button to dismiss it manually for the install to continue.

6. When the Install Interviewer indicates that the database already exists (step 14), you will

want to select the option to keep the data.

Domain User for Runtime Access

This domain user must be created before starting the MSP installation and since it is used as a

service account, it must remain UNCHANGED for the entire length of time that MSP remains

installed. This means you must ensure there is no policy in place that will cause the password to

change, expire, or be otherwise affected by an external event. This user does not need special

domain permissions and does not need any special permissions granted before installing MSP

3.3.1. This domain user only needs to be a member of the “domain users” group.

Important:

The Domain User for Runtime Access and the Domain User for Installation should never be the

same user.

Domain User for Installation

This domain user must be created before starting the MSP installation and is only required for the

installation itself. After completing the installation this user is no longer used and may be demoted

or removed altogether.

Domain Users for Installation REQUIRE the following permissions:

Must be a member of the local Administrators group on the server where MSP components

will be installed. It is NOT sufficient for the user to be assigned by domain group association

which is a member of the local Administrators group; the user itself must be directly assigned.

Must have sysadmin permissions to the SQL Server instance.

Must be assigned as a Server Administrator in Analysis Services due to the fact that windows

authentication is the only option for connecting to Analysis Services. (This may or may not be

required, depending on the features you plan to install. Refer to the SQL Requirements table

in Ch. 1 for details.)

This domain user does NOT need any special permissions at the domain level (for example it

does not need to be a domain administrator).

Chapter 2 – Installing MSP 3.3.1 -- 11

Important:

The Domain User for Installation and the Domain User for Runtime Access should never be the

same user.

Installing MSP 3.3.1

To Install MSP 3.3.1:

1. Navigate to the drive where you mounted the MSP Installer from the machine on which

you are installing all MSP Components or on which you are installing all MSP

Components except the MSP Database.

Note:

The MSP Installer does not support installing from a mapped network share drive.

The drive must be mounted locally.

2. Double-click the mounted drive.

3. When the MSP 3.3.1 CD Launcher dialog box displays, you will see the results of the pre-

requisite software check in the Pre-requisites area at the top of the dialog box (Figure

1).

Figure 1

Note:

If all three pre-requisites are installed, go to Step 3.

If IIS is not installed, go to Appendix A for IIS installation instructions.

If either .NET Framework 2.0 SP2 or Windows Installer 4.5 Update are not installed,

click Install and then Finish when the installation is complete.

7. In the Installation area, click the Install button to the right of MSP 3.3.1 Server.

8. When the Welcome dialog box for the MSP Install Point Installer is displayed, click Next.

9. Accept the license agreement and click Next.

10. Accept or change the Destination folder and click Next.

11. Click Install.

12. Click Finish.

13. When the Install Interviewer opens, choose your installation scenario and click Next. You

will see the following (Figure 2):

12 -- Mobility Services Platform 3.3.1 Software Installation Guide

Figure 2

14. (Optional) Enter your MSP License number and click Next.

15. Indicate which, if any, MSP Control Component features you plan to use and click Next.

Notes:

Data collection requires SQL Server 2005/2008/2008 R2 Standard or Enterprise

Edition. It is not supported on SQL Server Express edition.

Long Term Analysis requires the installation of Analysis Services.

The SQL Server 2005/2008/2008 R2 Standard or Enterprise Edition restrictions will

be checked later in the process once the target SQL Server has been identified.

GPS Data Collection Requires SQL Server 2008/2008 R2 Standard or Enterprise

Edition.

16. On the MSP Core Database dialog box select the SQL instance on which the MSP Core

Database will be installed:

If you selected the all in one scenario, the SQL Server choices will be pre-populated

as the dialog is displayed and will be restricted to the local server.

If you selected the scenario where you are going to install all MSP Components

except the MSP Database on the installation machine, you will encounter a list of all

the SQL instances on all the servers to which there is connectivity from the

installation machine. The SQL Browser Service must be running in order to see the

SQL Instance available. You will not be able to choose the machine on which you are

running the MSP Installation.

17. Choose the authentication method for installation of the MSP Core Database. Windows

Authentication is the default, but you can choose SQL Authentication.

If you select SQL Authentication, you will need to provide a SQL login that has

sysadmin permissions.

Note:

If you select SQL Authentication, the SQL Server instance must be configured to

support mixed mode authentication.

If you select Windows Authentication, then you will need to be logged in as a user

that has sysadmin permissions in order to install the MSP Core Database.

Note:

If this is a one box install, the administrator login on the server will likely have the

proper permissions.

Chapter 2 – Installing MSP 3.3.1 -- 13

If you selected the scenario where you are going to install all MSP Components

except the MSP Database on the installation machine and if you wish to stay with the

Windows Authentication option, you will need to be logged in to the server with a

domain user that has been configured to have sysadmin permissions on the SQL

Server.

18. Click Next to go to an MSP Core Database Review dialog box. If you indicated a SQL

instance on which an Existing MSP Database is installed, the installer defaults to keeping

the MSP data. If you accept the information, click Next. If you need to change it, click

Back.

Note:

If you selected the MSP Control Component features but those features are not

supported on the selected SQL Server instance, you will be informed that MSP

Control Component features will not be installed and you will be allowed to continue.

If you do not want to keep any data that was in the previous MSP database, you can

check the box to delete the existing data. When the MSP server installs it will wipe

out all existing MSP data and install a clean database.

19. On the SQL Server Analysis Services dialog box, it will show the SQL Server instance

where the MSP Core Database is being installed along with the Analysis Database name.

Notes:

If you selected Long Term Analysis as a desired MSP Control Component feature,

if Analysis Services are not available on the SQL Server instance selected, you will

not be able to continue.

Since windows authentication is the only option for connecting to Analysis Services,

you will need to be logged in as a user that is a Server Administrator in Analysis

Services.

20. On the MSP Runtime Windows Authentication dialog box, default values are provided

for a one box install. Click Next to continue.

If a one box install was selected, then this default local user will be created if it

doesn’t exist.

If you selected the scenario where you are going to install all MSP Components

except the MSP Database on the installation machine, then this user should be a

domain user.

If you selected Long-Term Analysis then this user will have to be a domain user.

Note:

This dialog will test the user credentials provided. If the credentials are for a local

user and the user does not exist it will be created. If the local user exists, then the

credentials must match. If non-default credentials are provided and the local user

does not exist, it will confirm that a local account should be created with the provided

credentials.

21. On the MSP Authentication to SQL Database dialog box, choose the method of

authentication and click Next.

14 -- Mobility Services Platform 3.3.1 Software Installation Guide

If you select SQL Authentication, then the SQL login credentials that you provide will

be used to create a SQL login when MSP is installed.

If you select Windows Authentication, then the Windows account specified in the

previous dialog will be granted the necessary permissions to access the SQL and

Analysis databases.

22. On the Install MSP Users dialog box, review the two initial users that will be created for

connection to the MSP UI Console.

Important:

These two MSP Users must be used once MSP is installed to configure any other

MSP users or even to configure MSP to use LDAP to authenticate users.

23. Click Next to display the Review Installation Settings dialog box.

24. Review the settings. If you accept the settings, click Install; if you need to change

something, click Back until you reach the information that needs to be changed.

25. After clicking Install, the MSP Server installation process will begin. It could take several

minutes.

Notes:

During the install you will see components being installed that are related to SQL

Server 2008.

There is a possibility that one of the installed components will force a system restart.

If this occurs, log in again and launch the install from the CD again. The installation

process will resume without having to repeat the Interviewer process.

If an error occurs while installing MSP Server that requires changing an answer

provided during the interview process then you will need to uninstall the Install Point

installation and reinstall it.

26. If you have SQL Server 2008/2008 R2, you probably will see the following dialog box

(Figure 3). Accept the default selection and click OK.

Figure 3

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Motorola Mobility Services Platform 3.3.1 Software Installation Manual

Brand: Motorola

Model: Mobility Services Platform 3.3.1

Category: Database software

Type: Software Installation Manual

This manual is also suitable for

MSP3-CNTRL-SW-1 - Mobility Services Platform Control Edition

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Motorola Mobility Services Platform 3.3.1 Software Installation Manual

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