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Mobility Services Platform 3.2
Software Installation Guide
Mobility Services Platform 3.2
Software Installation Guide
72E-100159-07
Revision G
September 2008
© 2008 by Motorola, Inc. All rights reserved.
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Table of Contents
Before You Begin................................................................................................1
Read This First .........................................................................................................................................1
About the Guide........................................................................................................................................1
Related Documents..........................................................................................................................1
Service Information...........................................................................................................................2
Chapter 1 - Introduction.....................................................................................3
Typical Setup Option or Custom Setup Option...........................................................................................3
Common Installation Scenarios.........................................................................................................4
MSP 3.2 Delivery Methods........................................................................................................................4
Downloading from Motorola...............................................................................................................4
Installation CD..................................................................................................................................5
Chapter 2 – MSP Server Requirements.............................................................7
Minimum Software and Hardware Requirements........................................................................................7
SQL Server 2005 Requirements................................................................................................................ 9
Suggested Microsoft SQL Sever 2005 Standard or Enterprise Edition Settings.........................................10
Required to be installed .................................................................................................................. 10
Required Configuration................................................................................................................... 10
Authentication................................................................................................................................. 10
Chapter 3 – Installing Pre-Requisite Software................................................11
Installing Microsoft IIS............................................................................................................................. 11
Repairing IIS Mapping After Reinstalling IIS.....................................................................................11
Installing .NET Framework 2.0.................................................................................................................12
Installing .NET Framework 2.0 from the Downloaded Version........................................................... 12
Installing .NET Framework 2.0 from the Installation CD.................................................................... 12
Installing Microsoft SQL Server 2005 Standard or Enterprise Editions.......................................................12
Installing Microsoft SQL Server 2005 Express.......................................................................................... 13
Installing SQL Server 2005 Express with a Command line................................................................ 13
iv Software Installation Guide
Installing SQL Server 2005 Express with the Installation CD............................................................ 15
Chapter 4 – Installing MSP 3.2 with the Typical Setup Type.........................17
Installing MSP Server 3.2 with the Typical Setup Type Option in a New Installation................................... 17
Installing MSP 3.2 with the Typical Setup Type Option and Files Downloaded from Motorola............ 17
Installing MSP 3.2 with the Typical Setup Type Option using the Installation CD............................... 18
Completing Installation of MSP 3.2 with the Typical Setup Type Option............................................ 19
Installing MSP Server 3.2 with an Existing Version of MSP Server 3.0...................................................... 26
Uninstalling MSP 3.0....................................................................................................................... 26
Installing MSP 3.1.1........................................................................................................................ 26
Installing MSP Server 3.2 with an Existing Version of MSP Server 3.1 or 3.1.1.......................................... 27
Uninstalling MSP 3.1 or 3.1.1.......................................................................................................... 27
Chapter 5 – Installing MSP 3.2 Server with the Most Common Custom
Configuration ....................................................................................................31
Advanced Users Recommended .............................................................................................................31
About this Chapter.................................................................................................................................. 31
Before You Begin............................................................................................................................ 31
Requirements ................................................................................................................... 31
Overview .......................................................................................................................... 32
Creating and Configuring a Shared Folder...............................................................................................33
Installing MSP Database.........................................................................................................................34
Installing a Database Server with Download from Motorola .............................................................. 34
Installing a Database Server with the Installation CD........................................................................ 34
Completing the Installation of a Database Server............................................................................. 35
Installing MSP Services and MSP Web Server......................................................................................... 43
Installing the MSP Services and MSP Web Server with Download from Motorola.............................. 43
Installing MSP Services and MSP Web Server with the Installation CD.............................................43
Completing Installation of an MSP Web Server................................................................................ 44
Possible Post-Installation Steps............................................................................................................... 51
Chapter 6 – Installing the High Availability (HA) Configuration....................53
Before you Begin.................................................................................................................................... 53
About High Availability and Distributed Setups......................................................................................... 53
HA Configuration............................................................................................................................ 53
Distributed System.......................................................................................................................... 53
High Availability Installation Process........................................................................................................ 54
Important Notes When Switching between Application PCs in HA Configuration .......................................55
Chapter 7 – Upgrading a Database Server to SQL Server 2005 Standard or
Enterprise Edition.............................................................................................57
Introduction.............................................................................................................................................57
General Process.....................................................................................................................................57
Upgrading the Database Server............................................................................................................... 58
Before You Begin
Read This First
Motorola recommends that you read this entire document before you begin installing MSP 3.2. If
you skip to Chapters 4 or 5 without reading Chapters 1, 2, and 3, your installation experience may
not go smoothly.
MSP 3.2 Stage and Provision Editions, as well as Control Edition (without Data Collection and
Analysis) offer the most straight-forward installations. If you choose to use MSP 3.2 Control
Edition with Data Collection and Analysis functionality, you will have to install Analysis Services.
If you plan to install Microsoft SQL Server 2005 Standard or Enterprise editions with Analysis
Services on a separate server from the rest of the MSP 3.2 software, you must go to Chapter 5
after reading Chapters 1, 2, and 3. Chapter 5 discusses the specifics of installing MSP with Data
Collection where SQL 2005 Standard or Enterprise edition is installed on a separate server. If you
have other custom setup type scenarios not covered in this document, referencing Chapter 5
might offer additional help.
Chapter 6 discusses a High Availability (HA) Configuration installation.
Chapter 7 focuses on the specifics of upgrading your database server to SQL Server 2005
Standard or Enterprise editions for use with MSP 3.2.
About the Guide
The MSP 3.2 Software Installation Guide provides general instructions for installing the MSP 3.2
software product. Newer versions of this document may be available at
http://support.symbol.com/support/product/softwaredownloads.do.
Related Documents
• MSP 3.2 User’s Guide, p/n 72E-100158
• MSP 3.2 Release Notes, p/n 72E-100160
2 Before You Begin
• AirBEAM Package Builder Product Reference Guide, p/n 72E-55769
• AirBEAM Package Builder Version 2.x Addendum
Service Information
If you have a problem with your software, contact Motorola Enterprise Mobility support for your
region. Contact information is available at: http://www.symbol.com/contactsupport.
When contacting Enterprise Mobility support, please have the following information available:
• Serial number of the software
• Model number or product name
• Software type and version number
• Software license information
Motorola responds to calls by email, telephone or fax within the time limits set forth in support
agreements.
If you purchased your Enterprise Mobility business product from a Motorola business partner,
contact that business partner for support.
Chapter 1 - Introduction
Mobility Services Platform version 3.2 enables you to choose to better manage your mobile
assets with the addition of a Data Collection module that gives you the flexibility of collecting and
analyzing data down to the individual device level.
MSP 3.2 Control Edition can be installed for use with or without Data Collection and Analysis. In
previous versions of MSP, you could use Microsoft SQL Server Express 2005 or Microsoft SQL
Server 2005 Standard or Enterprise editions as your database. In MSP 3.2, you can still use
either as your database for Stage Edition, Provision Edition, or Control Edition without Data
Collection and Analysis. However, in MSP 3.2 Control Edition, you must use Microsoft SQL
Server 2005 Standard or Enterprise editions if you plan to use Data Collection and Analysis.
This change means MSP users must determine which installation scheme best suits their
enterprise.
Typical Setup Option or Custom Setup Option
At an early point in the installation of MSP 3.2, you will see the screen in Figure 1. Your decision
about the setup type needs to be made before you see this screen.
Figure 1
4 Chapter 1 - Introduction
Common Installation Scenarios
Scenario Type
• New installation on one server with or without Data
Collection
• Upgrade from 3.1/3.1.1 on one server with or without
Data Collection
Typical
• New installation without Data Collection where the
instance of Microsoft SQL Server 2005 is on a
second, separate server
• Upgrade from 3.1/3.1.1 on one server without Data
Collection where the instance of Microsoft SQL Server
2005 is on a second, separate server
Typical
• Using Windows authentication to the Microsoft SQL
Server 2005 database
• New installation or upgrade from 3.1 or 3.1.1 with
Data Collection where the instance of Microsoft SQL
Server 2005 is on a second, separate server
Custom
•
*
Distributing MSP Components across multiple servers
•
*
Installing MSP in a High Availability Configuration
(HAC); see Chapter 5 for an overview
*Specific details for these scenarios are not covered in this
document.
Custom
MSP 3.2 Delivery Methods
MSP 3.2 is available on an installation CD and by download from Motorola at:
http://support.symbol.com/support/product/softwaredownloads.do. There are differences in the
delivery methods.
Downloading from Motorola
The following files are available for download:
• MSP32_InstallGuide.pdf
• MSP32_UserGuide.pdf
• MSP32_ReleaseNotes.pdf
• MSP32_InstallServer32.msi
• MSP32_InstallServer64.msi
• MSP32_InstallWorkstation.msi
Chapter 1 - Introduction 5
5
Note:
No prerequisite software will be included.
If your enterprise plans to use the Data Collection feature of MSP 3.2 you must have Microsoft
SQL Server 2005 Standard or Enterprise editions installed. Otherwise, users can download SQL
Server Express 2005 SP2 (both 32 and 64 bit versions) and installation instructions for free from
the Microsoft Download Center at:
http://www.microsoft.com/downloads/details.aspx?familyid=31711D5D-725C-4AFA-9D65-
E4465CDFF1E7&displaylang=en.
Users can also download the latest version of Microsoft .Net Framework 2.0 (both 32 and 64 bit
versions) from the Microsoft Download Center at http://go.microsoft.com/fwlink/?LinkId=55731
.
Installation CD
Users will launch the installation CD which will guide them through the installation process. All
manuals, all pre-requisite software, all applications, and SQL Server 2005 Express are included
on the CD.
6 Chapter 1 - Introduction
Chapter 2 – MSP Server Requirements
Minimum Software and Hardware Requirements
Servers on which you plan to install MSP 3.2 must meet the minimum software and hardware
requirements listed in Table 1.
Table 1 – Minimum Software and Hardware Requirements
Category Requirements
Windows Operating
Systems
§ Windows Server 2003 Standard edition with SP2 or higher
§ Windows Server 2003 Enterprise edition with SP2 or higher
§ Windows Server 2003 Web edition with SP2 or higher
§ Windows Server 2003 R2 Standard edition with SP2 or higher
§ Windows Server 2003 R2 Enterprise edition with SP2 or higher
§ Windows Server 2003 R2 Web edition with SP2 or higher
§ Windows Server 2003 R2 Standard x64 edition with SP2 or higher
§ Windows Server 2003 R2 Enterprise x64 edition with SP2 or
higher
Important:
Windows XP is not supported. MSP 3.2 is not supported on Windows
Server systems that are Domain Controllers.
8 Chapter 2 – MSP Server Requirements
Category Requirements
Additional Software
§ Microsoft Internet Information Services 6 – See Page 11 for
installation instructions and for a repair if known mapping problems
occur when reinstalling IIS.
§ Microsoft .NET Framework 2.0
§ Microsoft SQL Server 2005 (see Table 2 – SQL Server 2005
Version Requirements)
Hardware for Stage,
Provision, or Control
Editions without Data
Collection
These are recommended minimum specifications for the computer on
which you will run the above versions of MSP Server. These are only
recommendations and you may obtain satisfactory performance on
computers with a configuration that differs from these specifications.
The High Availability Configuration of MSP will require at least four
computers (this does not mean you will need 4 additional servers) with
the following minimum specifications.
§ 3 GHz processor
§ 1 GB of memory
§ 40 GB hard drive
Note:
The perceived performance of MSP Server is affected by many
parameters other than the configuration of the computer on which it
runs. See the MSP 3.2 User’s Guide for more information on factors
that can affect MSP performance.
Hardware for Control
Edition with Data
Collection
These are recommended minimum specifications for the computer on
which you will run the above version of MSP Server. The High
Availability Configuration of MSP will require at least four computers
(this does not mean you will need 4 additional servers) with the
following minimum specifications.
§ Dual 2.33 GHz dual-core Xenon 5140 processors
§ 4 GB of memory
§ 40 GB space available on hard drive
Note:
The perceived performance of MSP Server is affected by many
parameters other than the configuration of the computer on which it
runs. See the MSP 3.2 User’s Guide for more information on factors
that can affect MSP performance.
Chapter 2 – MSP Server Requirements 9
9
SQL Server 2005 Requirements
The edition of Microsoft SQL Server 2005 you must use is determined by how the installation of
MSP 3.2 will be used. The following table delineates which edition you must use
Table 2 – SQL Server 2005 Version Requirements
If MSP 3.2 will be used for a… SQL Server 2005 Version Requirements
§ New installation
§ On a single server
§ Without Data Collection
Microsoft SQL Server 2005 Express or SQL Server 2005
Standard or Enterprise without SSAS enabled, as well as
the other software and hardware requirements listed in
Table 1 – Minimum Software and Hardware
Requirements.
§ New installation
§ On a single server
§ With Data Collection
SQL Server 2005 Standard or Enterprise with SSAS
enabled, as well as the other software and hardware
requirements listed in
Table 1 – Minimum Software and Hardware
Requirements.
§ New installation
§ The instance of Microsoft SQL
server is on a second, separate
server
§ Without Data Collection
Microsoft SQL Server 2005 Express or SQL Server 2005
Standard or Enterprise without SSAS enabled, as well as
the other software and hardware requirements listed in
Table 1 – Minimum Software and Hardware
Requirements.
§ Upgrade from 3.1/3.1.1
§ On a single server
§ Without Data Collection
Microsoft SQL Server 2005 Express or SQL Server 2005
Standard or Enterprise without SSAS enabled, as well as
the other software and hardware requirements listed in
Table 1 – Minimum Software and Hardware
Requirements.
§ Upgrade from 3.1/3.1.1
§ On a single server
§ With Data Collection
SQL Server 2005 Standard or Enterprise with SSAS
enabled, as well as the other software and hardware
requirements listed in
Table 1 – Minimum Software and Hardware
Requirements.
If you are going to upgrade the database from SQL
Server2005 Express, see Chapter 6 for more information.
§ Upgrade from 3.1/3.1.1
§ The instance of Microsoft SQL
server is on a second, separate
server
§ Without Data Collection
Microsoft SQL Server 2005 Express or SQL Server 2005
Standard or Enterprise without SSAS enabled, as well as
the other software and hardware requirements listed in
Table 1 – Minimum Software and Hardware
Requirements.
10 Chapter 2 – MSP Server Requirements
Exceptions:
If a server will be a Database Server only, SQL Server 2005 Express, Standard, or Enterprise will
be required, but the installer will not require Internet Information Services 6 or .NET Framework
2.0.
If a server will be a Web Server only, SQL Server 2005 will NOT be required, but MSP 3.2 will
require Internet Information Services 6 and .NET Framework 2.0.
Suggested Microsoft SQL Sever 2005 Standard or
Enterprise Edition Settings
Required to be installed
• SQL Server Database Engine
• Analysis Services Engine (if MSP 3.2 Control Edition with Data Collection and Analysis
will be used)
Required Configuration
• TCP/IP enabled under SQL Server 2005 Network Configuration
Authentication
• SQL Authentication must be enabled to use the Typical Setup Type Option
• Windows Authentication will require the use of the Custom Setup Type Option
Chapter 3 – Installing Pre-Requisite Software
Installing Microsoft IIS
Use the following steps to install IIS:
1. From the Start menu, go to Control Panel > Add or Remove Programs.
2. Click the Add/Remove Windows Components tab in the left pane.
3. In the list of Windows Components, select Application Server and click Details.
4. In the list of Application Server subcomponents, select Internet Information Services
(IIS) and click the Details.
5. In the list of IIS subcomponents, select World Wide Web Service and click Details.
6. In the World Wide Web Service list, select World Wide Web Service and click OK.
7. In the Application Server dialog box, click OK.
8. In the Windows Components dialog box, click Next. The installation program will
prompt you for the Windows CD that was used to install the operating system. Follow the
prompts to complete the installation of IIS.
9. To verify that IIS has been installed correctly–
a. From the Start menu, go to Administrative Tools.
b. Verify that Internet Information Services (IIS) Manager is listed as one of the
Administrative tools.
Repairing IIS Mapping After Reinstalling IIS
Because of a known problem with the Microsoft IIS Framework, the following error message may
display if you reinstall Microsoft IIS:
12 Chapter 3 – Installing Pre-Requisite Software
Server Error in '/MSP.Web' Application
The following Microsoft article describes the problem and how to correct it: How to repair IIS
mapping after you remove and reinstall IIS located at
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q306005&GSSNB=1
Installing .NET Framework 2.0
Installing .NET Framework 2.0 from the Downloaded Version
If you downloaded .NET Framework 2.0 from http://go.microsoft.com/fwlink/?LinkId=55731, use
the installation instructions that come with it to install the software.
Installing .NET Framework 2.0 from the Installation CD
To install .NET Framework 2.0:
1. Place the Installation CD in the appropriate drive to display the Welcome to the MSP 3.2
CD Launcher dialog box (Figure 3)
2. Click Install .NET Framework 2.0.
Note:
You should have minimal interaction with this installation. A series of dialog
boxes will appear and disappear as they complete their functions. When the
final product is installed, you will be told the installation was successful.
Installing Microsoft SQL Server 2005 Standard or
Enterprise Editions
Important:
Motorola provides a batch file that can perform the following task. The file is
named SetupSQLStd.bat.
If you intend to use the Motorola-provided batch file, copy it from the MSP
Installation CD (Prerequisite\SQLBatchFiles\SetupSQLExpress.bat) to a
folder on the local hard drive (for example; C:\BatchFiles) before completing
the following steps.
1. Place the Microsoft SQL Server 2005 installation CD in the appropriate CD drive.
2. Click Start > All Programs > Accessories > Command Prompt.
3. From the Command Prompt, navigate to the appropriate CD drive.
Chapter 3 – Installing Pre-Requisite Software 13
13
Important:
In the following steps, the examples provided assume 1) the batch file referred to
was placed in a folder on your hard drive named C:\BatchFiles, and 2) the drive
letter of your CD drive is D:. Your drive letters and folder names may be different;
please make the appropriate adjustments.
4. From the command line while in the SQL Server Standard CD root directory, either:
o Invoke the batch file (with a Product Key Argument) as follows: D:\>
C:\BatchFiles\SetupSQLStd.bat ABCDE12345FGHIJ67890KLMNO
OR
o Type: start /wait setup.exe /qb INSTANCENAME=MSP
ADDLOCAL=SQL_Engine,SQL_Tools90,Analysis_Server,AnalysisDataFiles
SECURITYMODE=SQL SAPWD=11!Noxlet SQLACCOUNT="NT
AUTHORITY\SYSTEM" SQLAUTOSTART=1 SQLBROWSERACCOUNT="NT
AUTHORITY\SYSTEM" SQLBROWSERAUTOSTART=1 AGTACCOUNT="NT
AUTHORITY\SYSTEM" AGTAUTOSTART=0 ASACCOUNT="NT
AUTHORITY\SYSTEM" ASAUTOSTART=1 DISABLENETWORKPROTOCOLS=2
PIDKEY=ABCDE12345FGHIJ67890KLMNO
Notes:
You will need to substitute the product key from your SQL Server 2005 Standard or
Enterprise edition for the sample value shown for the PIDKEY option.
If you are not installing on an English localization on Windows, the "NT
AUTHORITY\SYSTEM" values may have to be changed.
Installing Microsoft SQL Server 2005 Express
There are two quick ways to install SQL Server 2005 Express so it will be pre-configured for use
with MSP 3.2. It can be downloaded from Microsoft and installed with the use of a command line,
or you can use the Installation CD to install the software.
Note:
Microsoft .NET Framework 2.0 must be on the server before installing SQL Server 2005 Express.
Installing SQL Server 2005 Express with a Command line
Important:
Motorola provides a batch file that can perform the following task. The file is
named SetupSQLExpress.bat.
If you intend to use the Motorola-provided batch file, copy it from the MSP
Installation CD (Prerequisite\SQLBatchFiles\SetupSQLExpress.bat) to a
folder on the local hard drive (for example; C:\BatchFiles) before completing
the following steps.
14 Chapter 3 – Installing Pre-Requisite Software
To install SQL Server 2005 Express:
1. Download SQL Server 2005 Express from the Microsoft Download Center at:
http://www.microsoft.com/downloads/details.aspx?familyid=31711D5D-725C-4AFA-
9D65-E4465CDFF1E7&displaylang=en.
2. Click Start > All Programs > Accessories > Command Prompt.
3. From the Command Prompt, navigate to the location of the downloaded installation file.
Important:
In the following steps, the examples provided assume the batch file referred to was
placed in a folder on your hard drive named C:\BatchFiles. Your drive letters and
folder names may be different; please make the appropriate adjustments.
1. From the command line while at the location of the downloaded installation file, either:
o Invoke the batch file (with a Product Key Argument) as follows:
C:\BatchFiles\SetupSQLExpress.bat
OR
o Invoke: SQLEXPR.EXE q /norebootchk /qb reboot=ReallySuppress addlocal=all
instancename=MSP SQLAUTOSTART=1 SQLBROWSERAUTOSTART=1
SECURITYMODE=SQL SAPWD=11!Noxlet DISABLENETWORKPROTOCOLS=0
2. Press Enter.
Note:
You should have minimal interaction with this installation. A series of dialog
boxes will appear and disappear as they complete their functions. The Setup
Progress dialog box (Figure 2) alerts you to the status of the install. When the
final product is installed, the dialog box will close automatically.
Figure 2
/
