Motorola MC17 Product Reference Manual

MC17/MC17T

Product Reference Guide

MC17/MC17T

Product Reference Guide

72E-100467-03

Rev. A

October 2008

ii MC17/MC17T Product Reference Guide

No part of this publication may be reproduced or used in any form, or by any electrical or mechanical means,

without permission in writing from Motorola. This includes electronic or mechanical means, such as

photocopying, recording, or information storage and retrieval systems. The material in this manual is subject to

change without notice.

The software is provided strictly on an “as is” basis. All software, including firmware, furnished to the user is on

a licensed basis. Motorola grants to the user a non-transferable and non-exclusive license to use each

software or firmware program delivered hereunder (licensed program). Except as noted below, such license

may not be assigned, sublicensed, or otherwise transferred by the user without prior written consent of

Motorola. No right to copy a licensed program in whole or in part is granted, except as permitted under

copyright law. The user shall not modify, merge, or incorporate any form or portion of a licensed program with

other program material, create a derivative work from a licensed program, or use a licensed program in a

network without written permission from Motorola. The user agrees to maintain Motorola’s copyright notice on

the licensed programs delivered hereunder, and to include the same on any authorized copies it makes, in

whole or in part. The user agrees not to decompile, disassemble, decode, or reverse engineer any licensed

program delivered to the user or any portion thereof.

Motorola reserves the right to make changes to any software or product to improve reliability, function, or

design.

Motorola does not assume any product liability arising out of, or in connection with, the application or use of

any product, circuit, or application described herein.

No license is granted, either expressly or by implication, estoppel, or otherwise under any Motorola, Inc.,

intellectual property rights. An implied license only exists for equipment, circuits, and subsystems contained in

Motorola products.

MOTOROLA and the Stylized M Logo and Symbol and the Symbol logo are registered in the US Patent &

Trademark Office. Bluetooth is a registered trademark of Bluetooth SIG. Microsoft, Windows and ActiveSync

are either registered trademarks or trademarks of Microsoft Corporation. All other product or service names

are the property of their respective owners.

Motorola, Inc.

One Motorola Plaza

Holtsville, New York 11742-1300

http://www.motorola.com/enterprisemobility

Patents

This product is covered by one or more of the patents listed on the web site: www.motorola.com/

enterprisemobility/patents

iii

Revision History

Changes to the original manual are listed below:

Change Date Description

-01 Rev. A 08/27/07 Initial release.

-02 Rev. A 11/16/07 Update battery installation procedures.

Add note to wait 1 minute before inserting MC17 into cradle after new battery

insertion.

Add 802.11d information.

Add application battery error message information.

-03 Rev. A 09/08 Add MC17T configuration specific information.

iv MC17/MC17T Product Reference Guide

Table of Contents

Patents.................................................................................................................................................. ii

Revision History.................................................................................................................................... iii

About This Guide

Introduction........................................................................................................................................... xi

Documentation Set ......................................................................................................................... xi

Configurations....................................................................................................................................... xii

Software Versions........................................................................................................................... xii

OEM Software................................................................................................................................. xiii

Fusion Software.............................................................................................................................. xiii

Chapter Descriptions............................................................................................................................ xiv

Notational Conventions......................................................................................................................... xv

Related Documents and Software........................................................................................................ xv

Service Information............................................................................................................................... xvi

Chapter 1: Getting Started

Introduction .......................................................................................................................................... 1-1

Unpacking ............................................................................................................................................ 1-1

Features ............................................................................................................................................... 1-2

Accessories ......................................................................................................................................... 1-4

LED Indicators ..................................................................................................................................... 1-5

Keypad ................................................................................................................................................. 1-5

Getting Started ..................................................................................................................................... 1-6

Connecting the Battery ....................................................................................................................... 1-6

Charging the Battery ...................................................................................................................... 1-11

Manual Release of MC17 from the Charging Cradle ..................................................................... 1-12

Software Release of MC17 from the Charging Cradle ................................................................... 1-14

Starting the Mobile Computer .............................................................................................................. 1-15

Non-Touch and Touch Screens ........................................................................................................... 1-16

Data Capture ....................................................................................................................................... 1-16

Scanning Considerations ............................................................................................................... 1-16

Scanning Bar Codes ...................................................................................................................... 1-16

Scanning Tips .......................................................................................................................... 1-17

vi MC17/MC17T Product Reference Guide

LED Indications .............................................................................................................................. 1-17

Resetting the Mobile Computer ........................................................................................................... 1-18

Performing a Warm Boot ............................................................................................................... 1-18

Performing a Cold Boot .................................................................................................................. 1-18

Replacing the Bezel ............................................................................................................................. 1-19

Chapter 2: Staging and Provisioning

Introduction .......................................................................................................................................... 2-1

Staging ................................................................................................................................................. 2-1

Bar Code Staging ........................................................................................................................... 2-2

On-Demand Staging ...................................................................................................................... 2-4

ActiveSync Connection Mode .................................................................................................. 2-4

Already existing IP Connection Mode ...................................................................................... 2-4

Well-known WLAN Connection Mode ...................................................................................... 2-4

RD Client Main Menu ..................................................................................................................... 2-6

Client Info ................................................................................................................................. 2-6

Log Menu ................................................................................................................................. 2-7

View Log .................................................................................................................................. 2-7

View Job Log ........................................................................................................................... 2-8

Set Log Level ........................................................................................................................... 2-8

Set Job Log Level .................................................................................................................... 2-9

Package List ............................................................................................................................ 2-9

Provisioning ......................................................................................................................................... 2-11

MSP Agent ..................................................................................................................................... 2-11

MSP Agent Main Menu .................................................................................................................. 2-11

Monitor Processing .................................................................................................................. 2-12

Force Check-In ........................................................................................................................ 2-12

Package List ............................................................................................................................ 2-12

Client Info ................................................................................................................................. 2-13

Log Menu ................................................................................................................................. 2-13

View Log .................................................................................................................................. 2-14

View Job Log ........................................................................................................................... 2-14

Set Log Level ........................................................................................................................... 2-15

Set Job Log Level .................................................................................................................... 2-15

Hide UI ..................................................................................................................................... 2-16

Chapter 3: Wireless Applications

Introduction .......................................................................................................................................... 3-1

802.11d Overview ................................................................................................................................ 3-1

Configuring My Country for Use with WLAN on a MC17 ..................................................................... 3-1

Enabled 802.11d Network .............................................................................................................. 3-2

Disabled 802.11d Network ............................................................................................................. 3-2

Create WCS Options Registry File .......................................................................................... 3-2

Update MC17 via 802.11d Enabled Staging Network .............................................................. 3-3

Connect to the Non-802.11d Network ...................................................................................... 3-3

Wireless Application on the MC17T ..................................................................................................... 3-3

Signal Strength Icon ............................................................................................................................ 3-4

Turning Off the Radio .......................................................................................................................... 3-5

Table of Contents vii

Chapter 4: ActiveSync

ActiveSync ........................................................................................................................................... 4-1

Installing ActiveSync ............................................................................................................................ 4-1

Mobile Computer Setup ....................................................................................................................... 4-2

Setting Up an ActiveSync Connection on the Host Computer ............................................................. 4-2

Setting up a Partnership ................................................................................................................ 4-3

Chapter 5: Using the Windows CE Desktop

Introduction .......................................................................................................................................... 5-1

ActiveSync ........................................................................................................................................... 5-1

Remote Control Software .................................................................................................................... 5-1

Connection to Host Computer ............................................................................................................. 5-1

Development Cable Removal ........................................................................................................ 5-5

App Launcher Window ......................................................................................................................... 5-6

Windows CE 5.0 Desktop .................................................................................................................... 5-7

Status Icons ................................................................................................................................... 5-7

Battery Unknown Icon .................................................................................................................... 5-9

Start Button .................................................................................................................................... 5-9

Programs Menu ............................................................................................................................. 5-9

Desktop Display Button .................................................................................................................. 5-10

Entering Information Using the Keyboard Input Panel ................................................................... 5-10

Task Bar and Start Menu Properties .............................................................................................. 5-10

Properties ................................................................................................................................. 5-10

Advanced Tab .......................................................................................................................... 5-11

Screen Calibration ............................................................................................................................... 5-11

Waking the MC17 ................................................................................................................................ 5-12

Chapter 6: Special Considerations

Introduction .......................................................................................................................................... 6-1

Fonts .................................................................................................................................................... 6-1

Asian Font Installation .................................................................................................................... 6-2

Software Development Considerations ............................................................................................... 6-2

Tips for Improving Battery Charge Time .............................................................................................. 6-2

Cradle-Backlight Feature ............................................................................................................... 6-3

Tips for Improving Battery Life ............................................................................................................. 6-3

Changing the Power Settings ........................................................................................................ 6-4

Changing the Display Backlight Settings ....................................................................................... 6-4

Chapter 7: Pocket Browser

Introduction .......................................................................................................................................... 7-1

Sample Application .............................................................................................................................. 7-1

Chapter 8: Cradle Installation

Introduction .......................................................................................................................................... 8-1

Installation of the Charging Cradle ...................................................................................................... 8-1

Removing the Front Cover ............................................................................................................. 8-1

viii MC17/MC17T Product Reference Guide

Mounting the Cradle ....................................................................................................................... 8-2

Wiring ................................................................................................................................................... 8-4

Assembly ............................................................................................................................................. 8-6

Cradle Location Bar Code .............................................................................................................. 8-7

System Cabling .................................................................................................................................... 8-8

Mounting the Power Supply Housing ................................................................................................... 8-10

Chapter 9: Application Deployment

Software Installation on Development PC ........................................................................................... 9-1

Device Configuration Package ....................................................................................................... 9-1

Platform SDK ................................................................................................................................. 9-2

Symbol Mobility Developer Kits ..................................................................................................... 9-2

Installing Other Development Software ......................................................................................... 9-2

Deployment .......................................................................................................................................... 9-3

ActiveSync ..................................................................................................................................... 9-3

IPL .................................................................................................................................................. 9-4

Creating Hex Images ........................................................................................................................... 9-5

Starting Terminal Configuration Manager ...................................................................................... 9-5

Defining Script Properties .............................................................................................................. 9-7

Creating the Script for the Hex Image ............................................................................................ 9-8

Opening a New or Existing Script ............................................................................................ 9-8

Updating TCM 1.X Scripts ....................................................................................................... 9-8

Copying Components to the Script .......................................................................................... 9-9

Saving the Script ...................................................................................................................... 9-9

Building the Image ......................................................................................................................... 9-9

Sending the Hex Image Using IPL ....................................................................................................... 9-10

TCM Error Messages ..................................................................................................................... 9-14

IPL Error Detection ........................................................................................................................ 9-16

Creating a Splash Screen .............................................................................................................. 9-18

Splash Screen Format ................................................................................................................... 9-18

OS Update ........................................................................................................................................... 9-19

MC17 ............................................................................................................................................. 9-19

MC17T ........................................................................................................................................... 9-21

Flash Storage ...................................................................................................................................... 9-23

FFS Partitions ................................................................................................................................ 9-23

Working with FFS Partitions ........................................................................................................... 9-23

RegMerge.dll ............................................................................................................................ 9-23

CopyFiles ................................................................................................................................. 9-24

Non-FFS Partitions ........................................................................................................................ 9-24

Downloading Partitions to the Mobile Computer ............................................................................ 9-25

Chapter 10: Maintenance and Troubleshooting

Introduction .......................................................................................................................................... 10-1

Maintaining the Mobile Computer ........................................................................................................ 10-1

Battery Safety Guidelines .................................................................................................................... 10-1

Battery Management ........................................................................................................................... 10-2

Clearing the Battery ....................................................................................................................... 10-2

Long Term Storage .............................................................................................................................. 10-3

Table of Contents ix

Troubleshooting ................................................................................................................................... 10-4

Mobile Computer ............................................................................................................................ 10-4

Charging Cradle ............................................................................................................................. 10-7

Appendix A: Technical Specifications

Technical Specifications ...................................................................................................................... A-1

Charging Cradle ............................................................................................................................. A-3

Cable Specifications ............................................................................................................................ A-6

Power Supply Cable, Y-type .......................................................................................................... A-6

Cradle Interconnection Cable ........................................................................................................ A-6

Appendix B: AirBEAM Smart Client

Introduction .......................................................................................................................................... B-1

AirBEAM Package Builder ................................................................................................................... B-1

AirBEAM Smart Client ......................................................................................................................... B-2

AirBEAM License ........................................................................................................................... B-2

Configuring the AirBEAM Smart Client .......................................................................................... B-2

Packages(1) Tab ...................................................................................................................... B-2

Packages(2) Tab ...................................................................................................................... B-3

Server Tab ............................................................................................................................... B-4

Misc(1) Tab .............................................................................................................................. B-4

Misc(2) Tab .............................................................................................................................. B-5

Misc(3) Tab .............................................................................................................................. B-6

Misc(4) Tab .............................................................................................................................. B-7

Synchronizing with the Server ................................................................................................. B-8

Manual Synchronization ........................................................................................................... B-9

Automatic Synchronization ...................................................................................................... B-9

AirBEAM Staging ........................................................................................................................... B-9

Appendix C: App Launcher Configuration

Configuration ....................................................................................................................................... C-1

Glossary

Index

x MC17/MC17T Product Reference Guide

About This Guide

Introduction

This guide provides information about setting up and configuring MC17 mobile computers and accessories.

Documentation Set

The documentation set for the MC17 is divided into guides that provide information for specific user needs.

•

MC17/17T Mobile Computer Quick Reference Guide - describes how to set up the MC17 and MC17T

mobile computers.

•

MC17/MC17T Mobile Computer Product Reference Guide - describes how to set up, operate and

program the MC17 mobile computer and the accessories.

•

Microsoft Applications for Windows Mobile and WinCE 5.0 User Guide - describes how to use Microsoft

developed applications.

•

Application Guide for Motorola Enterprise Mobility Devices - describes how to use Motoroladeveloped

applications.

•

EMDK Help File - provides API information for writing applications.

NOTE Screens and windows pictured in this guide are samples and can differ from actual screens.

xii MC17/MC17T Product Reference Guide

Configurations

This guide covers the following configurations:

Software Versions

This guide covers various software configurations and references are made to operating system or software

versions.

User Types

SMDK for eVC4

Box or Support Central

Web Site

Integrator

Application

Developer

SMDK Help File

Microsoft Appication Guide

End-User

Symbol Application Guide

Product Reference Guide

Quick Reference Guide

Configuration Radio Display Memory

Data

Capture

Operating

System

Keypad

MC17-00 WLAN: 802.11b/g 2.8”

QVGA

Color

64 MB RAM/

64 MB Flash

Laser

scanner

Windows

CE 5.0

Professional

6-key

MC17T-00 WLAN:

802.11a/b/g

2.8”

QVGA

Color

touch

screen

64 MB RAM/

64 MB Flash +

1 GB Flash

storage

Laser

scanner

Windows

CE 5.0

Professional

6-key

About This Guide xiii

OEM Software

To determine the OEM software version on the MC17:

1. Connect the mobile computer to a host computer using the Development Cable.

2. Connect to the mobile computer using remote control software. See Remote Control Software on page 5-1 for

more information.

3. Click Start > Settings > Control Panel > System Info icon.

To determine the OEM software version on the MC17T or the MC17 with OEM Version 01.30.06 or greater:

In

App Launcher, select 3 - Device Info.

Fusion Software

To determine the Fusion software version on MC17 with OEM version 01.30.06 or greater:

In

App Launcher, select 3 - Device Info.

xiv MC17/MC17T Product Reference Guide

Chapter Descriptions

Topics covered in this guide are as follows:

•

Chapter 1, Getting Started, lists the accessories for the mobile computer and explains how to install and

charge the batteries and start the mobile computer for the first time.

•

Chapter 2, Staging and Provisioning, provides information for staging and provisioning the mobile computer

using Mobility Software Platform (MSP).

•

Chapter 3, Wireless Applications, provides instructions for configuring the wireless adapter.

•

Chapter 4, ActiveSync, provides instructions on installing ActiveSync and setting up a partnership between

the mobile computer and a host computer.

•

Chapter 5, Using the Windows CE Desktop, Provides instructions for accessing the OS desktop of the mobile

computer.

•

Chapter 6, Special Considerations, provides information to consider when using and developing applications

for the mobile computer.

•

Chapter 7, Pocket Browser, provides instructions for installing ActiveSync and setting up a partnership

between the mobile computer and a host computer.

•

Chapter 8, Cradle Installation, provides the installation instructions for the Charging cradle and other

accessories.

•

Chapter 9, Application Deployment, provides instructions for installing the Device Configuration Package

(DCP) for MC17x0 and the EMDK for C on the host computer and downloading software and files to the

mobile computer.

•

Chapter 10, Maintenance and Troubleshooting, includes instructions on cleaning and storing the mobile

computer, and provides troubleshooting solutions for potential problems during mobile computer operation.

•

Appendix A, Technical Specifications, includes a table listing the technical specifications for the mobile

computer and accessories.

•

Appendix B, AirBEAM Smart Client, provides information for staging and provisioning the mobile computer

using the AirBEAM Smart Client.

•

Appendix C, App Launcher Configuration, provides information for configuring the App Launcher application.

About This Guide xv

Notational Conventions

The following conventions are used in this document:

•

“Mobile computer” refers to the Symbol MC17 series of mobile computers.

•

Italics are used to highlight the following:

• Chapters and sections in this guide

• Related documents

•

Bold text is used to highlight the following:

• Dialog box, window and screen names

• Drop-down list and list box names

• Check box and radio button names

• Icons on a screen

• Key names on a keypad

• Button names on a screen.

•

Bullets (•) indicate:

• Action items

• Lists of alternatives

• Lists of required steps that are not necessarily sequential.

Sequential lists (e.g., those that describe step-by-step procedures) appear as numbered lists.

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