Sierra Wireless USB 598 User manual

Brand: Sierra Wireless

Model: USB 598

Category: Networking

Type: User manual

USB 598 Modem with

User Guide (Windows)

2131176

Rev 2

USB 598 modem - User Guide

2 2131176

Important Notice Duetothenatureofwirelesscommunications,transmission

andreceptionofdatacanneverbeguaranteed.Datamaybe

delayed,corrupted(i.e.,haveerrors)orbetotallylost.

Althoughsignificantdelaysorlossesofdataarerarewhen

wirelessdevicessuchastheSierraWirelessmodemareusedin

anormal

mannerwithawell‐constructednetwork,theSierra

Wirelessmodemshouldnotbeusedinsituationswherefailure

totransmitorreceivedatacouldresultindamageofanykind

totheuseroranyotherparty,includingbutnotlimitedto

personalinjury,death,orlossofproperty.Sierra

Wireless

acceptsnoresponsibilityfordamagesofanykindresulting

fromdelaysorerrorsindatatransmittedorreceivedusingthe

SierraWirelessmodem,orforfailureoftheSierraWireless

modemtotransmitorreceivesuchdata.

Safety and Hazards DonotoperatetheSierraWirelessmodem:

• Inareaswhereblastingisinprogress

• Whereexplosiveatmospheresmaybepresent

• Nearmedicalequipment

• Nearlifesupportequipment,orany equipmentthatmay

besusceptibletoanyformofradiointerference.Insuch

areas,theSierraWirelessmodemMUSTBEPOWE RE D

OFF.

TheSierraWirelessmodemcantransmitsignalsthat

couldinterferewiththisequipm ent.

DonotoperatetheSierraWirelessmodeminanyaircraft,

whethertheaircraftisonthegroundorinflight.Inaircraft,the

SierraWirelessmodemMUSTBEPOWEREDOFF.When

operating,theSierraWirelessmodemcantransmit

signalsthat

couldinterferewithvariousonboardsystems.

Note: Some airlines may permit the use of cellular phones while the

aircraft is on the ground and the door is open. The Sierra Wireless

modem may be used at this time.

Thedriveroroperatorofanyvehicleshouldnotoperatethe

SierraWirelessmodemwhileincontrolofavehicle.Doingso

willdetractfromthedriveroroperatorʹscontrolandoperation

ofthatvehicle.Insomestatesandprovinces,operatingsuch

communicationsdeviceswhileincontrolofavehicle

isan

offence.

Preface

Document 2131176. Rev 2 Feb.11 3

Limitation of

Liability

Theinformationinthismanualissubjecttochangewithout

noticeanddoesnotrepresentacommitmentonthepartof

SierraWireless.SIERRAWIRELESSANDITSAFFILIATES

SPECIFICALLYDISCLAIMLIABILIT YFORANYANDALL

DIRECT,INDIRECT,SPECIAL,GENERAL,INCIDENTAL,

CONSEQUENTIAL,PUNITIVEOREXEMPLARYDAMAGES

INCLUDING,BUTNOTLIMITEDTO,LOSS

OFPROFITSOR

REVENUEORANTICIPATEDPROFITSORREVENUE

ARISINGOUTOFTHEUSEORINABILITYTOUSEANY

SIERRAWIRELESSPRODUCT,EVENIFSIERRAWIRELESS

AND/ORITSAFFILIATESHASBEENADVISEDOFTHE

POSSIBILITYOFSUCHDAMAGESORTHEYARE

FORESEEABLEORFORCLAIMSBYANYTHIRDPARTY.

Notwithstandingthe

foregoing,innoeventshallSierra

Wirelessand/oritsaffiliatesaggregateliabilityarisingunderor

inconnectionwiththeSierraWirelessproduct,regardlessof

thenumberofevents,occurrences,orclaimsgivingriseto

liability,beinexcessofthepricepaidbythe purchaserforthe

SierraWirelessproduct.

Patents Thisproductmaycontaintechnologydevelopedbyorfor

SierraWirelessInc.

Thisproductincludestechnologylicensedfrom

QUALCOMM® 3G.

ThisproductismanufacturedorsoldbySierraWirelessInc.or

itsaffiliatesunderoneormorepatentslicensedfromInter‐

DigitalGroup.

USB 598 modem - User Guide

4 2131176

Trademarks AirCardand“HeartoftheWirelessMachine”areregistered

trademarksofSierraWireless.WatcherisatrademarkofSierra

Wireless,registeredintheEuropeanCommunity.

SierraWireless,theSierraWirelesslogo,TRU‐Locate,andthe

redwavedesignaretrademarksofSierraWireless.

Windows

isaregisteredtrademarkofMicrosoftCorporation.

QUALCOMM

isaregisteredtrademarkofQUALCOMM

Incorporated.gpsOneisatrademarkofQUALCOMM

Incorporated.

InstallShield

isaregisteredtrademarkofMacrovisionCorpo‐

rationintheUnitedStatesofAmericaand/orothercountries.

Othertrademarksarethepropertyoftherespectiveowners.

Contact

Information

Additional

information and

updates

Forup‐to‐dateproductdescriptions,documentation,appli‐

cationnotes,firmwareupgrades,troubleshootingtips,and

pressreleases,visit

www.sierrawireless.com.

Sales Desk: Phone: 1-604-232-1488

Hours: 8:00

AM to 5:00 PM Pacific Time

E-mail: [email protected]

Post: Sierra Wireless

13811 Wireless Way

Richmond, BC

Canada V6V 3A4

Fax: 1-604-231-1109

Web: www.sierrawireless.com

Document 2131176. Rev 2 Feb.11 5

Table of Contents

Introducing the USB 598 modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Feature summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Wireless modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

TRU-Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

TRU-Locate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

CDMA 3G services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Watcher auto-update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Additional features of the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

System components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Your host computing device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

The USB modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

The modem drivers and enabling software . . . . . . . . . . . . . . . . . . . . . . . . 12

CDMA service provider account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

The CDMA wireless network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Care and maintenance of your modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

The USB 598 software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Account activation and configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Installing the modem and software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Removing the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Using the USB extension cable and laptop clip. . . . . . . . . . . . . . . . . . . . . . . . 21

USB 598 modem - User Guide

6 2131176

Using a microSD card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Inserting the microSD card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Removing the microSD card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Account configuration procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Activation Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Manual activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Watcher Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Starting and closing Watcher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Components of the Watcher window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Window controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Interpreting icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Minimized icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

GPS Monitor window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

LED operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Radio frequency and electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . 36

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Important safety/compliance information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Information pertaining to OEM customers . . . . . . . . . . . . . . . . . . . . . . . . . 41

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Document 2131176. Rev 2 Feb.11 7

1: Introducing the USB 598 modem

• Welcome

• Feature summary

• Package contents

• System components

• Care and maintenance

of your modem

Note: This document applies to you, only if your wireless device is the

USB 598 modem from Sierra Wireless.

Welcome

TheSierraWirelessUSB598modemisawirelessUSBmodem

forcellularandPCSnetworks,andtheGPSfrequencyband.

Themodemenhancesthefunctionalityofyourmobile

computingdevicebyadding2‐waymessagingandhigh‐speed

mobiledatainextendedareas,comparedtowirelesslocalarea

networks.

This

modemallowsyoutodothefollowing(subjecttofeature

availability),withoutusingawirelinephoneornetwork:

• ConnecttotheInternet,VPNandcorporatenetworks

• Sendandreceivelargee‐mailmessages

• SendandreceiveSMSmessages

• Uselocation‐basedservices

• Conductvideo‐conferencing

• Accessstreaming,real‐timemedia

• Play

gamesonline

Note: You can view this guide online or print it to keep on hand. If

you're viewing it online, simply click a topic in the Table of Contents, or

a page number in the Index, or any page reference or section

reference. (Most text that is blue is a clickable link.) The PDF

automatically displays the appropriate page.

USB 598 modem - User Guide

8 2131176

Feature summary

Note: For step-by-step instruc-

tions to access features of the

modem, consult the online help

available with the Watcher

software (page 34).

TheUSBmodemisdesignedtoprovideawiderangeof

capabilitiesusingCDMAnetworktechnology.Implemen‐

tationofthesefeaturesdependsontheparticularservice

providerandaccountfeaturesyouhavechosen.

Somefeaturesdescribedinthismanualmaynotbesupported

byyourserviceproviderormaynotbe

availablewithyour

networkaccount.Fordetailsoftheservicesandaccounts

available,contactyourserviceprovider.

Wireless modem

Onceinstalledandconfigured,themodemcanconnecttothe

CDMAnetworkautomatically.Youjustinsertthemodem,

allowWatchertoautolaunchandauthenticateyouraccounton

thenetwork,thenlaunchyourInternetbrowser(whichyou

canalsoconfigureinWatchertolaunchautomatically)—you’re

online!

Alternatively,youcanmakeahigh‐

speeddataconnection

withoutrunningWatcher—simplybylaunching whatever

applicationyouwanttouse(suchasyourwebbrowseror

e‐mailapplication).Fordetails,seetheonlinehelptopic

“Autoconnectbehaviour”.

Themodemalsoallowsyoutodialupamodem(suchasa

corporateserver).

TRU-Install

TRU‐Install™isaSierraWirelessfeaturethatinstallsthe

necessarysoftwareanddriversthefirsttimeyouinsertthe

modemintoyourcomputer.AninstallationCDisnot

required.

TRU-Locate

WithTRU‐Locate™,youcanuselocation‐basedservices(GPS)

toquery, forexample,thenetworkforinformationonpointsof

interest(POI)thatarenearyourcurrentlocation,ordisplay

drivinginstructions.

Note: TRU-Locate is subject to feature availability.

Introducing the USB 598 modem

Document 2131176. Rev 2 Feb.11 9

YourmodemrequiresanunobstructedviewofGPSsatellites

(inthesky),and,likeanyotherGPSdevice,mightnotperform

wellwithinforestedareasorneartallbuildings.

Dependingonyouraccount,youmaybechargedforeach

positionfixorafteryouhaveperformedacertainnumberof

fixes.

Fordetails,contactyourserviceprovider.

Dependingonthemechanismthatthenetworkandyour

modemusetoobtainlocationinformation,GPSmaynotbe

supported:

• IfNetworkModeissetto“EVDOOnly”

• Ifyouʹreroaming

• Ifyoudonothavenetworkcoverage

• Duetootherreasons.

Ifyou’rehaving

problemsusingGPS,contactyourservice

provider.

CDMA 3G services

Themodemoperatesoveratypeofwirelessnetworkcalled

CDMA (CodeDivisionMultipleAccess).

CDMA 3Gtechnologyprovidesavarietyofconnectivity

features,dependingonyourserviceproviderandaccount:

• 1x‐EVDORev.AsupportsInternetconnectionswithdata

ratesupto3.1 Mbps(downlinkfromthenetwork)and

1.8 Mbps(uplinkto

thenetwork).Averagedataratesare

450‐800 Kbps(downlinkfromthenetwork)and

300‐400 Kbps(uplinktothenetwork).Actualspeed

dependsonthenetworkconditions.

• 1x‐EVDORev.0supportsInternetconnectionswithdata

ratesupto2.4 Mbps(downlinkfromthenetwork)and

153 Kbps(uplinktothenetwork).

Averagedataratesare

400‐700 Kbps(downlinkfromthenetwork)and

40‐80 Kbps(uplinktothenetwork).Actualspeeddepends

onthenetworkconditions.

• 1XsupportsInternetconnectionswithdataratesupto

153 Kbps.Actualspeeddependsonthenetworkcondi‐

tions.

Oncetheconnectionisestablished,youcanopen

yourbrowser

andconnecttoanywebsitethatisaccessiblethroughthe

Internet,oraccessotherInternetservices(suchase‐mail).

Theconnectionis“active”whendatatransmissionis

occurring.Ifdatatransmissionstopsforaperiodoftime

(determinedbythenetwork),theconnectionbecomes

dormant.

USB 598 modem - User Guide

10 2131176

• Circuitswitched(dial‐up)data,usingtheearlierCDMA

IS‐95specification,supportsdataconnectionstoanydial‐

inserviceatratesupto14.4 Kbps.

• QNC (QuickNetConnect)providesasimplifiedwayto

dialintoanInternetconnection(usingcircuitswitched

data)where3G(1xEV‐DOor1X)high‐

speedpacket

serviceisnotavailable.

• SMS (ShortMessageService)allowsyoutosendand

receiveshorttextmessagesusingthemodem.

Watcher auto-update

Theauto‐updatefeaturekeepsyourfirmware,driversand

Watchersoftwareup‐to‐date.Youcansetyourownprefer‐

encesforwhenupdatesaredownloaded.

Toconfiguretheauto‐updatefeature:

1. InWatcher,clicktheMenubuttonandselect

Options.

2. IntheUserOptionswindow,selectthe

Check for updates

field.

3. Fromthedrop‐downlist,selecthowoftenWatchershould

checkforupdates.

4. Click

OK.

Additional features of the modem

BeyondthefeaturesoftheCDMAnetwork,themodem

providesadditionalsoftwa refeatures:

• PINsecuritycodetoprotectyourmodemandaccount

fromunauthorizeduse.

• AwizardtoassistwithactivatingyourCDMAaccount.

• SoundoptionstocustomizeringtonesforSMSmessages.

• ACallLogtotrackoutgoingcallsanddetermine

the

amountofdatatransferred.

ThemodemhasamicroSD™slotthatcanbeused,witha

microSDcard(soldseparately),forfiletransferorstorage.For

moreinformation,see“UsingamicroSDcard”onpage 22.

Introducing the USB 598 modem

Document 2131176. Rev 2 Feb.11 11

Package contents

Yourpackagecontainsthefollowingitems:

• USB598modem

• QuickStartGuide

• USBextensioncable

• Laptopclip

• Carryingpouch

• Lanyard

Note: To meet FCC (regulatory) requirements, use only the supplied

USB extension cable and laptop clip; other cables and laptop clips

should not be used.

Toinstallthemodemdriversandsoftware,youdonotneedan

installationCD.YourmodemusestheSierraWireless

TRU‐Installfeature.Thedriversandsoftwareareinstalled

whenyouinsertthemodemintoyourcomputerandgo

throughthesoftwareinstallation;aninstallationCDisnot

required.

System components

Yourmodemisjustonepartofasystemdesignedtoprovide

youwithawiderangeofcommunicationfeatures.Every

componentofthesystemisneededtoenablethesecapabilities.

Your host computing device

Yournotebookordesktopcomputerhoststhemodem

hardwareand runsthecommunicationsoftware:yourweb

browserore‐mailapplication,andWatcher—theenabling

softwareforthemodem.

Youmayalsohaveothersoftwareonyourcomputerthatcan

beusedwirelesslywiththemodem,suchas:filetransferappli‐

cations

(FTP),chatorinstantmessaging,aVPN(Virtual

PrivateNetwork)client,clientsoftwareforacorporat eserver

application.

USB 598 modem - User Guide

12 2131176

The USB modem

Themodemprovidesyourcomputerwithaconnectiontothe

CDMAwirelessnetwork.

ThemodemfitsintoaUSBslotavailableonmostnotebook

anddesktopcomputers.

EveryCDMAnetworkoperatesononeofthreeradio

frequencybands.Asadual‐bandproduct,themodem

operatesontwoofthesebands(see

page 36),providingawide

coveragearea.

The modem drivers and enabling

software

Themodemdriversandenablingsoftware(Watcher)monitor

andmanageyourwirelessconnections.

YourmodemusestheSierraWirelessTRU‐Installfeature—the

driversand softwareareinstalledwhenyouinsertthemodem

intoyourcomputer.

Thedevicedriversoftwareenablesthemodemtoworkwith

yourcomputer’soperatingsystem.

UsingtheWatcher

software,youcanmanagethemodemand

monitoryourconnections.

Forstep‐by‐stepinstructionstoaccessfeaturesofWatcher,use

theapplication’sonlinehelp.

CDMA service provider account

CompaniesthatoperateCDMAnetworksandprovideaccess

tothesenetworksarecalledserviceproviders.Tousethe

modem,youmusthaveanaccountwithaCDMAservice

provider.

Note: You can use the Lock

Modem feature to prevent others

from using your account, should

your modem be stolen.

Eachserviceproviderhasitsownpricingoptions.Theremay

beflatrateaccounts,whichprovideyouamaximumnumber

ofminutesofnetworkusageforafixedmonthlyfee.There

maybeaccountsforwhichyouarechargedfornetworkusage

bytheminuteorbytheamountofdata

transmitted.

Youraccountmayincludeavarietyofotherservicessuchas

SMSmessagingorlocation‐basedservices.

Eachmodem hasbeenprovisionedatthefactoryforusewitha

particularserviceprovider.Thissetsthemodemtouse

particularradiochannelsandenablesservicesspecificforthat 

provider.

Introducing the USB 598 modem

Document 2131176. Rev 2 Feb.11 13

Theprocessofsettingupyouraccountiscalledactivation.

Activationinvolvesactionbytheserviceproviderandconfigu‐

rationofthemodem.

Theproceduretoconfigure(activate)yourmodemiscovered

in“Activation”onpage 25.

The CDMA wireless network

Note: More information about

CDMA networks is available on

the CDMA Development Group

web site,

www.cdg.org

Thisistheworldwideinfrastructureprovidingtheradio

coveragethatallowsyoutostayconnected.Madeupofradio

towersandavarietyofnetworkswitches,routers,andservers,

thenetworkisaninterconnectionofmanyserviceproviders.

Note: Most service providers

have coverage maps on their

web sites.

ThereareCDMAnetworksthatoperateinthefrequencybands

supportedbythemodemthroughoutNorthAmericaand

partsofLatinAmerica,Asia,andNewZealand.However,

eachserviceprovideroperatesanetworkthatcoversalimited

geographicalareawithintheoverallCDMAcoveragearea.

Note: The fee for service is

usually higher when you are

roaming (connecting to a

network other than the one

belonging to your service

provider).

Mostserviceprovidershave“roaming”agreementswithother

serviceproviders,sothattheycanofferserviceoutsideof the

coverageareaoftheirownnetworks.Forexample,assuming

youliveinVancouver(Canada),andtravelfrequentlyto

Seattle(UnitedStates),youcanobtainanaccountwitha

Vancouverserviceprovider

thathasaroamingagreementwith

aserviceproviderinSeattle.Youwouldthenhavelocalservice

inVancouver,androamingserviceinSeattle.

Care and maintenance of your

modem

Aswithanyelectronicdevice,themodemmustbehandled

withcaretoensurereliableoperation.Followtheseguidelines

inusingandstoringthemodem:

• ThemodemshouldfiteasilyintoyourUSBslot.Forcing

themodemintoaslotmaydamageconnectorpins.

• Wheninsertingorremovingthemodem,always

gripitby

thesidesratherthantheend.

• Protectthemodemfromliquids,dust,andexcessiveheat.

• Whennotinstalledinyourcomputer,storethemodemin

asafeplace.

USB 598 modem - User Guide

14 2131176

Document 2131176. Rev 2 Feb.11 15

2: Getting Started

• The USB 598 software

• Account activation and

configuration

Beforeyoucan beginusingthemodem,youmust:

1. Insertthemodem,toinstalltheenablingsoftwareand

drivers.

2. Activateanaccountandconfigurethemodemtouseyour

account(unlessthemodemhasbeenpre‐activated).

Thissectionprovidesanoverviewofthisprocess.

The USB 598 software

Themodemcomeswiththefollowingsoftware:

• Watcherapplicationthatyouusetomanagethemodem

andmonitoryourconnectionsonyourcomputer

• Thedriversoftwarethatprovidestheinterfacebetween

themodemandyourWindowsoperatingsystem

Detailedinstructionsforinstallingthemodemanditssoftware

areprovidedin“Installation”

onpage 17.

Account activation and

configuration

Tousethemodem,youmusthaveanaccountwithaCDMA

serviceprovider.Theprocessofsettingupanaccountiscalled

activation.

Ifyoupurchasedthemodemdirectlyfromaserviceprovider,

youmayalreadyhaveanaccount;yourmodemmaybepre‐

activated.

Otherwise,runtheWatchersoftware

andtheActivation

Wizard,whichguidesyouthroughtheactivationandconfigu ‐

rationprocess.(Dependingonyourconfiguration,thesoftware

andtheactivationproceduremaystartautomatically.)

Configuringthemodeminvolvessettingthephonenumber

assignedbyyourserviceproviderandmayinvolveentering

othernetworkparametersandsettingssuchas

ausername

andpasswordtoaccessservices.

USB 598 modem - User Guide

16 2131176

Yourserviceprovidermayneedtoknow:

• Thebillinginformationtousetocollectpaymentforyour

networkusage.

• TheESN (ElectronicSerialNumber)orMEID(Mobile

EquipmentIdentifier)assignedtoyourmodemduringthe

manufacturingprocess.(TheESNorMEIDisprintedona

labelonthemodemandcan

bedisplayedinthesoftware.)

Thisnumberisusedtohelpauthenticateyouraccount

whenyouconnectforservice.

Yourequirefromyourserviceprovider:

• Anactivationcodethatgivesyouaccesstoconfigurethe

account.

• Aphonenumberforyourmodem.

• Additionalinformationspecifictoyourserviceprovider

suchas:

AuserID(username)andpasswordtoauthenticateyour

networkconnection.

· ASID(SystemIDentifier)thatidentifiesyourhome

networkareaandisusedtogetherwithyourphone

numbertodetermineifyouare“home”or“roaming”.

Document 2131176. Rev 2 Feb.11 17

3: Installation

• System requirements

• Installing the modem

and software

• Removing the modem

• Using the USB

extension cable and

laptop clip

• Using a microSD card Thischapterguidesyouthroughthestepsnecessarytoinstall

themodemonanotebookordesktopcomputer.

Thebasicstepsare:

1. InsertthemodemintotheUSBslottoinstallthemodem

driversand software.

2. Ifthemodemhasnotbeenpre‐activated,usethe

ActivationWizardtoconfigurethe

modem(asdescribed

in“Activation”onpage 25).

Beforeyoubegin theinstallationprocess,ensureyour

computermeetstherequirementsdescribedbelow.

System requirements

Themodemissupportedonnotebookanddesktopcomputers

running:

• Windows7

• WindowsVista

• Windows XP(HomeandProfessionalversions)with

ServicePack 2orlater

• Windows2000withServicePack4andUpdateRollup1

Toinstallthemodem,yourequireoneUSBslot.

USB 598 modem - User Guide

18 2131176

Installing the modem and

software

Note: If you’re running Windows XP, you may require administrative

privileges, depending on the Windows XP installation.

If you’re running Windows 7, Windows Vista or Windows 2000, you

must be logged in with administrative privileges to install the modem

software.

If you’re running Windows 2000, your computer might be restarted, as

part of the installation process; save any open documents.

ToinstallWatcherandthemodemdrivers:

1. IfyourcomputerhasaWiFiorBluetoothadapter,turnit

off.(Forinstructions,seetheuserguideoronlineHelpof

yourcomputer).

2. RemovetheprotectivecapfromtheUSBconnectorofthe

modem.

Note: Do not forcefully insert the

modem. This may damage the

connector pins.

3. GentlyinsertthemodemintotheUSBslot.Alternatively:

· YoucanattachtheUSBextensioncable(includedinyour

package)toyourcomputer’sUSBslot,connectthe

modemandlaptopcliptotheUSBextensioncable,and

thenattachthelaptopcliptothetopofyourla ptop’s

screen(see

page 21throughpage 22).

Note: If your computer’s USB slot is vertical, use the supplied USB

extension cable and laptop clip.

Do not insert the modem or the USB extension cable into a USB hub

or, if your keyboard is separate from your laptop, a USB slot on your

keyboard.

Installation

Document 2131176. Rev 2 Feb.11 19

Warning: If the orientation of your computer’s USB slot or the

thickness of your computer are such that pressure is applied to the

modem’s end or side (as shown by the red circle in the drawing

below), you may damage the modem or your computer. In such

cases, do not insert the modem directly into your computer’s USB

slot; use the supplied USB extension cable and the supplied laptop

clip instead (see page 21).

4. IftheTRU‐Installwindowisnotdisplayed,inWindows

Explorerbrowsetotheentry(under

Computer

),thenbrowsetotheWinfolderandrunSetup.exe;

alternatively,ifyou’rerunningWindowsVistaandthe

AutoPlaywindowisdisplayed,click

Run setup.exe.

5. IntheTRU‐Installwindow,click

OK.

6. Inthe“WelcometotheInstallShieldWizard”window,

select

InstalltolaunchtheInstallShield

Wizard.

7. Ifthe

Open With...windowappears,canceltheinstallation

(yourcomputerismissing somefilesrequiredforthe

installation).Searchfor

Instmsiw.exe(ifyou’rerunning

Windows2000)amongthedownloadsat

www.microsoft.com.Installthefileonyourcomputer,

removethemodemfromyourcomputer,thenrerunthe

installation.

8. Ifthe

Ikernel Application Errorwindowappears:

a)Canceltheinstallation.

b)Downloadthefile:

http://support.installshield.com/kb/files/Q108312/

ikernelupdate.exe.

c)Installthefileonyourcomputer,removethemodem

fromyourcom puter(seepage 20),thenrerunthe

installation.

9. Usethe

NextandBackbuttonstonavigatethroughthe

wizardnotingthefollowing:

· Toproceedwiththeinstallation,youmustclick

I accept

the terms in the license agreement

toindicateyouraccep‐

tanceofthetermsoftheli censeagreement.

USB 598 modem - User Guide

20 2131176

Windowsdetectsthemodemandinstallsthedriversforit.

Thismaytakeafewminutes.Oncecompleted,thesystem

traymaydisplaythemessage“Yourdevicesarereadyto

use“or“Yournewhardwa reisinstalledandreadytouse”:

10. Ifyouarepromptedtorestart yourcomputer:

a)Save

anyopendocuments.

b)Selecttheoptiontorestartyourcomputer.

c)WaituntilyourcomputerrestartsandWindowsisready.

11. Whenyouarenotifiedthattheinstallationiscomplete,

click

Finish.

12. IfWatcherhasnotstartedautomatically,startit:double‐

clicktheWatchericononyourdesktop.

13. Proceedtoconfigurethemodemtouseyouraccount(ifit

wasnotpre‐activated).See“Activation”onpage 25.

Removing the modem

Toremovethemodem:

1. CloseWatcherifitisopen.

2. IfamicroSDcardisinsertedintothemodem,ensure

youʹvecompletedanyfiletransfers.

3. ClicktheSafelyRemoveHardwareiconinthesystemtray

todisplaytheoptiontostopthedevice.

4. Clickthe

Safely remove USB Mass Storage Deviceentry

(WindowsVistaorWindowsXP)or

Stop USB Mass Storage

Device

andStop Sierra Wireless USB 598 EVDO Network

Adapter

entries(Windows2000)forthemodem.

5. Ifadialogboxappearsnotifyingyouthatitissafeto

removethedevice,click

OK.

6. Pullthedeviceoutoftheslotbygrippingbothsidesofthe

deviceandpullingthedevicestraightout.

Windows Vista Windows XP Windows 2000

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Sierra Wireless USB 598 User manual

Brand: Sierra Wireless

Model: USB 598

Category: Networking

Type: User manual

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Sierra Wireless USB 598 User manual

Sierra Wireless USB 598 User manual

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