Sierra Wireless AirCard 597E User manual

Brand: Sierra Wireless

Model: AirCard 597E

Type: User manual

AirCard® 597E ExpressCard

User Guide

2130755

Rev 1.0

AirCard® 597E ExpressCard - User Guide

2 2130755

Important Notice Duetothenatureofwirelesscommunications,transmission

andreceptionofdatacanneverbeguaranteed.Datamaybe

delayed,corrupted(i.e.,haveerrors)orbetotallylost.

Althoughsignificantdelaysorlossesofdataarerarewhen

wirelessdevicessuchastheSierraWirelessmodemareusedin

anormal

mannerwithawell‐constructednetwork,theSierra

Wirelessmodemshouldnotbeusedinsituationswherefailure

totransmitorreceivedatacouldresultindamageofanykind

totheuseroranyotherparty,includingbutnotlimitedto

personalinjury,death,orlossofproperty.Sierra

Wireless

acceptsnoresponsibilityfordamagesofanykindresulting

fromdelaysorerrorsindatatransmittedorreceivedusingthe

SierraWirelessmodem,orforfailureoftheSierraWireless

modemtotransmitorreceivesuchdata.

Safety and Hazards DonotoperatetheSierraWirelessmodem:

• Inareaswhereblastingisinprogress

• Whereexplosiveatmospheresmaybepresent

• Nearmedicalequipment

• Nearlifesupportequipment,orany equipmentthatmay

besusceptibletoanyformofradiointerference.Insuch

areas,theSierraWirelessmodemMUSTBEPOWE RE D

OFF.

TheSierraWirelessmodemcantransmitsignalsthat

couldinterferewiththisequipm ent.

DonotoperatetheSierraWirelessmodeminanyaircraft,

whethertheaircraftisonthegroundorinflight.Inaircraft,the

SierraWirelessmodemMUSTBEPOWEREDOFF.When

operating,theSierraWirelessmodemcantransmit

signalsthat

couldinterferewithvariousonboardsystems.

Note: Some airlines may permit the use of cellular phones while the

aircraft is on the ground and the door is open. The Sierra Wireless

modem may be used at this time.

Thedriveroroperatorofanyvehicleshouldnotoperatethe

SierraWirelessmodemwhileincontrolofavehicle.Doingso

willdetractfromthedriveroroperatorʹscontrolandoperation

ofthatvehicle.Insomestatesandprovinces,operatingsuch

communicationsdeviceswhileincontrolofavehicle

isan

offence.

Preface

Document 2130755. Rev 1.0 May.07 3

Limitation of

Liability

Theinformationinthismanualissubjecttochangewithout

noticeanddoesnotrepresentacommitmentonthepartof

SierraWireless.SIERRAWIRELESSANDITSAFFILIATES

SPECIFICALLYDISCLAIMLIABILITYFORANYANDALL

DIRECT,INDIRECT,SPECIAL,GENERAL,INCIDENTAL,

CONSEQUENTIAL,PUNITIVEOREXEMPLARYDAMAGES

INCLUDING,BUTNOTLIMITEDTO,LOSS

OFPROFITSOR

REVENUEORANTICIPATEDPROFITSORREVENUE

ARISINGOUTOFTHEUSEORINABILITYTOUSEANY

SIERRAWIRELESSPRODUCT,EVENIFSIERRAWIRELESS

AND/ORITSAFFILIATESHASBEENADVISEDOFTHE

POSSIBILITYOFSUCHDAMAGESORTHEYARE

FORESEEABLEORFORCLAIMSBYANYTHIRDPARTY.

Notwithstandingthe

foregoing,innoeventshallSierra

Wirelessand/oritsaffiliatesaggregateliabilityarisingunderor

inconnectionwiththeSierraWirelessproduct,regardlessof

thenumberofevents,occurrences,orclaimsgivingriseto

liability,beinexcessofthepricepaidby thepurchaserforthe

SierraWirelessproduct.

Patents Portionsofthisproductmaybe coveredbysomeorallofthe

followingUSpatents:

5,515,013 5,629,960 5,845,216 5,847,553 5,878,234

5,890,057 5,929,815 6,169,884 6,191,741 6,199,168

6,339,405 6,359,591 6,400,336 6,516,204 6,561,851

6,643,501 6,653,979 6,697,030 6,785,830 6,845,249

6,847,830 6,876,697 6,879,585 6,886,049 6,968,171

6,985,757 7,023,878, 7,053,843 7,106,569 D442,170

D459,303

andotherpatentspending.

Thisproductincludes

technologylicensedfrom:

LicensedbyQUALCOMMIncorporatedunderoneormoreofthe

followingUnitedStatespatentsand/ortheircounterpartsinother

nations:

4,901,307 5,056,109 5,101,501 5,109,390 5,228,054

5,267,261 5,267,262 5,337,338 5,414,796 5,416,797

5,490,165 5,504,773 5,506,865 5,511,073 5,535,239

5,544,196 5,568,483 5,600,754 5,657,420 5,659,569

5,710,784 5,778,338

ManufacturedorsoldbySierraWirelessInc.oritsLicensees

underoneormorepatentslicensedfromInterDigital

Group.

AirCard® 597E ExpressCard - User Guide

4 2130755

Trademarks AirCardand“HeartoftheWirelessMachine”areregistered

trademarksofSierraWireless.

SierraWireless,theSierraWirelesslogo,theredwavedesign,

andWatcheraretrademarksofSierraWireless.

Windows

isaregisteredtrademarkofMicrosoftCorporation.

MacOSisatradem ark ofAppleInc.,registeredintheU.S.and

othercountries.

ExpressCardisatrademarkofPCMCIA.

QUALCOMM

isaregisteredtrademarkofQUALCOMM

Incorporated.

InstallShield

isaregisteredtrademarkofMacrovisionCorpo‐

rationintheUnitedStatesofAmericaand/orothercountries.

Othertrademarksarethepropertyoftherespectiveowners.

Comments

Additional

information and

updates

Forup‐to‐dateproductdescriptions,documentation,appli‐

cationnotes,firmwareupgrades,troubleshootingtips,and

pressreleases,visit.

www.sierrawireless.com.

Sales Desk: Phone: 1-604-232-1488

Hours: 8:00

AM to 5:00 PM Pacific Time

E-mail: [email protected]

Post: Sierra Wireless

13811 Wireless Way

Richmond, BC

Canada V6V 3A4

Fax: 1-604-231-1109

Web: www.sierrawireless.com

Document 2130755. Rev 1.0 May.07 5

Table of Contents

Introducing the AirCard® 597E ExpressCard . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Feature summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Wireless ExpressCard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

CDMA 3G services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Additional AirCard ExpressCard features . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

System components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Your host computing device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

The AirCard 597E ExpressCard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

The AirCard ExpressCard drivers and enabling software . . . . . . . . . . . . 11

A CDMA service provider account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

The CDMA wireless network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

The AirCard 597E software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Account activation and configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

AirCard ExpressCard software installation procedures . . . . . . . . . . . . . . . . . 16

ExpressCard insertion and removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Inserting the AirCard ExpressCard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Removing the AirCard ExpressCard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Account configuration procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Activation Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Manual activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

AirCard® 597E ExpressCard - User Guide

6 2130755

Automated activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Care and Maintenance of Your AirCard ExpressCard . . . . . . . . . . . . . . . . . . .23

Watcher Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Starting and closing Watcher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Components of the Watcher window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Window controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Docking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Always On Top . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Interpreting icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Connection Status Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Call Status Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Indicator area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Minimized icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Using an external antenna. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

LED operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Radio frequency and electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . 34

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Important safety/compliance information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Information pertaining to OEM customers . . . . . . . . . . . . . . . . . . . . . . . . . 39

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Document 2130755. Rev 1.0 May.07 7

1: Introducing the AirCard® 597E

ExpressCard

Note: This document applies to you, only if your wireless card is the

AirCard 597E ExpressCard from Sierra Wireless. This document does

not apply, if you are using a wireless card that is built into your

computer.

• Welcome

• Feature summary

• Package contents

• System components

Welcome

Note: Do not insert the AirCard

ExpressCard into your

ExpressCard slot prior to

installing the software. It is

important to install the software

and drivers in the correct order.

For detailed procedures, see

page 15.

TheSierraWirelessAirCard 597EExpressCardisadual‐band

wirelessExpressCard/34moduleforcellularandPCS

networks.Itenhancesthefunctionalityofyourmobile

computingdevicebyadding2‐waymessagingandhigh‐speed

mobiledatainextendedareas,comparedtowirelesslocalarea

networks.

ThisExpressCardallowsyoutodo

thefollowing(subjectto

featureavailability),withoutusingawirelinephoneor

network:

• ConnecttotheInternet,VPNandcorporatenetworks

• Sendandreceivelargee‐mailmessages(onWindows

only)

• SendandreceiveSMSmessages

• Conductvideo‐conferencing

• Accessstreaming,real‐timemedia

• Playgamesonline

Note: You can view this guide online or print it to keep on hand. If

you're viewing it online, simply click a topic in the Table of Contents, or

a page number in the Index, or any page reference or section

reference. (Most text that is blue is a clickable link.) The PDF

automatically displays the appropriate page.

AirCard® 597E ExpressCard - User Guide

8 2130755

Feature summary

Note: For step-by-step instruc-

tions to access features of the

AirCard ExpressCard, consult

the online help available with

Watcher™ (page 31).

TheAirCardExpressCardisdesignedtoprovideawiderange

ofcapabilitiesusingCDMAnetworktechnology.Implemen‐

tationofthesefeaturesdependsontheparticularservice

providerandaccountfeaturesyouhavechosen.

Somefeaturesdescribedinthismanualmaynotbesupported

byyourserviceproviderormaynotbe

availablewithyour

networkaccount.Fordetailsoftheservicesandaccounts

available,contactyourserviceprovider.

Wireless ExpressCard

Onceinstalledandconfigured,theAirCardExpressCardcan

connecttotheCDMAnetworkautomatically.Youjustinsert

theAirCardExpressCard,allowWatchertoautolaunchand

authenticateyouraccountonthenetwork,thenlaunchyour

Internetbrowser(whichyoucanalsoconfigureinWatcherto

launchautomatically)—you’reonline!

Alternatively,youcanmake

ahigh‐speeddataconnection

withoutrunningWatcher—simplybylaunchingwhatever

applicationyouwanttouse(suchasyourwebbrowseror

e‐mailapplication).Prerequisites:youmusthavepreviously

selected,inWatcher,“

Always-on”for thehigh‐speedconnection

and(subjecttofeature availability)“

Enable NIC for data

connections

”.

TheAirCardExpressCardalsoallowsyoutodialupamodem

(suchasacorporateserver).

CDMA 3G services

TheAirCardExpressCardoperatesoveratypeofwireless

networkcalledCDMA (CodeDivisionMultipleAccess).

CDMA 3Gtechnologyprovidesavarietyofconnectivity

features,dependingonyourserviceproviderandaccount:

• 1x‐EVDORev.AsupportsInternetconnectionswithdata

ratesupto3.1 Mbps(downlinkfromthenetwork)and

1.8 Mbps(uplink

tothenetwork).Averagedataratesare

450‐800 Kbps(downlinkfromthenetwork)and

300‐400 Kbps(uplinktothenetwork).Actualspeed

dependsonthenetworkconditions.

• 1x‐EVDORev.0supportsInternetconnectionswithdata

ratesupto2.4 Mbps(downlinkfromthenetwork)and

153 Kbps(uplinktothe

network).Averagedataratesare

400‐700 Kbps(downlinkfromthenetwork)and

Introducing the AirCard® 597E ExpressCard

Document 2130755. Rev 1.0 May.07 9

40‐80 Kbps(uplinktothenetwork).Actualspeeddepends

onthenetworkconditions.

• 1XsupportsInternetconnectionswithdataratesupto

153 Kbps.Actualspeeddependsonthenetworkcondi‐

tions.

Oncetheconnectionisestablished,youcanopenyourbrowser

andconnecttoanywebsitethatisaccessible

throughthe

Internet,oraccessotherInternetservices(suchase‐mail).

Theconnectionis“active”whendatatransmissionis

occurring.Ifdatatransmissionstopsforaperiodoftime

(determinedbythenetwork),theconnectionbecomes

“dormant”;seepage 29.

• Circuitswitched(dial‐up)data,usingtheearlierCDMA

‐95specification,supportsdataconnectionstoanydial‐

inserviceatratesupto14.4 Kbps.

• QNC (QuickNetConnect),providesasimplifiedwayto

dialintoanInternetconnection(usingcircuitswitched

data)where3G(1xEV‐DOor1X)high‐speedpacket

serviceisnotavailable.

• SMS (ShortMessageService),allows

youtosendand

receiveshorttextmessagesusingtheAirCard

ExpressCard.

Additional AirCard ExpressCard features

BeyondthefeaturesoftheCDMAnetwork,theAirCard

ExpressCardprovidesadditionalsoftwarefeatures:

• PINsecuritycodetoprotect yourAirCardExpres sCard

andaccountfromunauthorizeduse.

• AnActivationWizard(page 19)toassistwithconfiguring

yourCDMA account.

• SoundoptionstocustomizeringtonesforSMSmessages.

• ACallLogto

trackoutgoingcallsanddeterminethe

amountofdatatransferred.

AirCard® 597E ExpressCard - User Guide

10 2130755

Package contents

YourAirCardExpressCardpackagecontainsthefollowing

components:

• AirCard 597EExpressCard

• InstallationCDcontainingtheAirCardExpressCard

software,thisuserguide,andwarrantyinformation

• QuickStartGuide

System components

YourAirCard 597 EExpressCardisjustonepartofasystem

designedtoprovideyouwithawiderangeofcommunication

features.Everycomponentofthesystemisneededtoenable

thesecapabilities.

Your host computing device

YournotebookhoststheAirCardExpressCardhardwareand

runsthecommunicationsoftware:yourwebbrowserore‐mail

application,andWatcher—theAirCardExpressCardenabling

software.

Youmayalsohaveothersoftwareonyourcomputerthatcan

beusedwirelesslywiththeAirCardExpressCard,suchas:file

transferapplications(FTP),chator

instantmessaging,aVPN

(VirtualPrivateNetwork)client,clientsoftwareforacorporate

serverapplication.

The AirCard 597E ExpressCard

TheAirCardExpressCardprovidesyourcomputerwitha

connectiontotheCDMAwirelessnetwork.

TheAirCardExpressCardfitsintoastandardExpressCard/34

orExpressCard/54slotavailableonnewernotebookPCs.

EveryCDMAnetworkoperatesononeofthreeradio

frequencybands.Asadual‐bandproduct,theAirCard

ExpressCardoperatesontwo

ofthesebands(seepage 34),

providingawidecoveragearea.

Introducing the AirCard® 597E ExpressCard

Document 2130755. Rev 1.0 May.07 11

The AirCard ExpressCard drivers and

enabling software

TheAirCardExpressCarddriversandenablingsoftware

(Watcher)monitorandmanageyourwirelessconnections.

TheAirCardExpressCardcomeswith aCDcontainingthis

software:

• WatcherapplicationthatyouusetomanagetheAirCard

ExpressCardandmonitoryourconnections.Forstep‐by‐

stepinstructionstoaccessfeaturesofWatcher,usethe

application’s

onlinehelp.

• ThedevicedriversoftwarethatenablestheAirCard

ExpressCardtoworkwithyourcomputer’soperating

system.

Thedriversand applicationsoftwaremustbeinstalledbefore

youinserttheAirCardExpressCardforthefirsttime.Detailed

instructionsareprovidedinthefollowingchapters.

A CDMA service provider account

CompaniesthatoperateCDMAnetworksandprovideaccess

tothesenetworksarecalledserviceproviders.Tousethe

AirCardExpressCard,youmusthaveanaccountwitha

CDMAserviceprovider.

Note: You can use the Lock

Code feature to prevent others

from using your account, should

your AirCard ExpressCard be

stolen. For information on this

feature, see the online help.

Eachserviceproviderhasitsownpricingoptions.Theremay

beflatrateaccounts,whichprovideyouamaximumnumber

ofminutesofnetworkusageforafixedmonthlyfee.There

maybeaccountsforwhichyouarechargedfornetworkusage

bytheminuteorbytheamountofdata

transmitted.

Youraccountmayincludeavarietyofotherservicessuchas

SMSmessaging.

EachAirCardExpressCardhasbeenprovisionedatthefactory

forusewithaparticularserviceprovider.Thissetsthe

AirCardExpressCardtouseparticularradiochannelsand

enablesservicesspecificforthatprovider.

Theprocessofsettingup

youraccountiscalledactivation.

Activationinvolvesactionbytheserviceproviderandconfigu‐

rationoftheAirCardExpressCard.

Theproceduretoconfigure(activate)yourAirCard

ExpressCardiscoveredin“Activation”onpage 19.

AirCard® 597E ExpressCard - User Guide

12 2130755

The CDMA wireless network

Note: More information about

CDMA networks is available on

the CDMA Development Group

web site,

www.cdg.org

Thisistheworldwideinfrastructureprovidingtheradio

coveragethatallowsyoutostayconnected.Madeupofradio

towersandavarietyofnetworkswitches,routers,andservers,

thenetworkisaninterconnectionofmanyserviceproviders.

Note: Most service providers

have coverage maps on their

web sites.

ThereareCDMAnetworksthatoperateinthefrequencybands

supportedbytheAirCardExpressCardthroughoutNorth

AmericaandpartsofLatinAmerica,Asia,andNewZealand.

However,each serviceprovideroperatesanetworkthatcovers

alimitedgeographicalareawithintheoverallCDMAcoverage

area.

Note: The fee for service is

usually higher when you are

roaming (connecting to a

network other than the one

belonging to your service

provider).

Mostserviceprovidershave“roaming”agreementswithother

serviceproviders,sothattheycanofferserviceoutsideof the

coverageareaoftheirownnetworks.Forexample,assuming

youliveinVancouver(Canada),andtravelfrequentlyto

Seattle(UnitedStates),youcanobtainanaccountwitha

Vancouverserviceprovider

thathasaroamingagreementwith

aserviceproviderinSeattle.Youwouldthenhavelocalservice

inVancouver,androamingserviceinSeattle.

Document 2130755. Rev 1.0 May.07 13

2: Getting Started

• The AirCard 597E

software

• Account activation and

configuration

Beforeyoucan beginusingtheAirCardExpressCard,you

must:

1. InstalltheAirCardExpressCardenabling softwareand 

drivers.

2. ActivateanaccountandconfiguretheAirCard

ExpressCardtouseyouraccount(unlesstheAirCard

ExpressCardhasbeenpre‐activated).

Thissectionprovidesanoverviewofthisprocess.

The AirCard 597E software

TheAirCardExpressCardcomeswith thissoftware:

• WatcherapplicationthatyouusetomanagetheAirCard

ExpressCardandmonitoryourconnections

• Thedriversoftwarethatprovidestheinterfacebetween

theAirCardExpressCardandyourWindowsoperating

system

TheWatchersoftwaremustbeinstalledbeforeyouinsertthe

AirCardExpressCardforthe

firsttime.Detailedinstructions

areprovidedin“Installation”onpage 15.

Account activation and

configuration

TousetheAirCardExpressCard,youmusthaveanaccount

withaCDMAserviceprovider.Theprocessofsettingupan

accountiscalledactivation.

IfyoupurchasedtheAirCardExpressCarddirectlyfroma

serviceprovider,youmayalreadyhaveanaccount;your

AirCardExpressCardmaybepre‐activated.

Otherwise,run

WatcherandtheActivationWizard,which

guidesyouthroughtheactivationandconfigurationprocess.

(Dependingonyourconfiguration,WatcherandtheActivation

Wizardmaystartautomaticall y.)

AirCard® 597E ExpressCard - User Guide

14 2130755

ConfiguringtheAirCardExpressCardinvolvessettingthe

phonenumberassignedbyyourserviceproviderandmay

involveenteringothernetworkparametersandsettingssuch

asausernameandpasswordtoaccessservices.

Yourserviceproviderneedstoknow:

• Thebillinginformationtousetocollectpaymentforyour

networkusage.

•

TheESN (ElectronicSerialNumber)orMEID(Mobile

EquipmentIdentifier)assignedtoyourAirCard

ExpressCardduringthemanufacturingprocess.(TheESN

orMEIDisprintedonalabelontheAirCardExpressCard

andcanbedisplayedinWatcher.)Thisnumberisusedto

helpauthenticateyouraccountwhenyouconnectfor

service.

Yourequirefromyourserviceprovider:

• Anactivationcodethatgivesyouaccesstoconfigurethe

account.

• AphonenumberforyourAirCardExpressCard.

• Additionalinformationspecifictoyourserviceprovider

suchas:

· AuserID(username)andpasswordtoauthenticateyour

networkconnection.

· ASID(SystemIDentifier)thatidentifies

yourhome

networkareaandisusedtogetherwithyourphone

numbertodetermineifyouare“home”or“roaming”.

Document 2130755. Rev 1.0 May.07 15

3: Installation

• System requirements

•Installation

• Inserting the AirCard

ExpressCard

• Removing the AirCard

ExpressCard

Thischapterguidesyouthroughthestepsnecessarytoinstall

theAirCardExpressCardonanotebookcomputer.

Note: Do not insert the AirCard ExpressCard into your ExpressCard

slot before installing the software.

Thebasicstepsare:

1. InserttheAirCard 597EinstallationCDintoyour

CD‐ROMdriveandinstallWatcher.

2. InserttheAirCardExpressCardintotheExpressCard

slot (page 17)toinstalltheAirCardExpressCarddrivers.

3. IftheAirCardExpressCardhasnotbeenpre‐activated,use

theActivationWizardtoconfiguretheAirCard

ExpressCard(as

describedin“Activation”onpage 19).

Beforeyoubegin theinstallationprocess,ensureyourPCis

runningasupportedoperatingsystemandmeetsthe

hardwarerequirementsdescribedinthenextsection.

System requirements

TheAirCardExpressCardissupportedonnotebookPCs

running:

• WindowsVista

• Windows XP(HomeandProfessionalversions)with

ServicePack 2

• Windows2000withServicePack4androll‐up1

• MacOSX(supportedthroughthe WatcherLitesoftware—

availableonlinefromtheSupportsectionat

www.sierrawireless.com)

Installation

16 2130755

ToinstalltheAirCardExpressCard,yourequirethesesystem

resources:

AirCard ExpressCard software

installation procedures

ToinstallWatcherandtheAirCardExpressCarddrivers:

Note: Users of Windows Vista

and Windows 2000 must be

logged in with administrative

privileges to install the AirCard

ExpressCard software. Users of

Windows XP may require admin-

istrative privileges, depending on

the Windows XP installation.

1. IftheinstallationCDisnotalreadyinyourCD‐ROM

drive,insertit.TheCDshouldautostartanddisplaya

menu.

IftheCDdoesnotautostart,select

Start > Runandenter

d:\launch.exewheredisthedriveletterofyourCD‐ROM

drive.

2. FromtheCDstartupwindow,select

Install Watcher software

tolaunchtheInstallShield

Wizard.

3. Ifthe

Open With...windowappears,canceltheinstallation

(yourcomputerismissing somefilesrequiredforthe

installation).Searchfor

Instmsiw.exe(ifyou’rerunning

Windows2000)amongthedownloadsat

www.microsoft.com.Installthefileonyourcomputer, 

thenreruntheAirCardExpressCardsoftwareinstallation.

4. Ifthe

Ikernel Application Errorwindowappears:

a)Canceltheinstallation.

b)Downloadthefile:

http://support.installshield.com/kb/files/Q108312/

ikernelupdate.exe.

c)Installthefileonyourcomputer,thenrerunthesoftware

installation.

5. Usethe

NextandBackbuttonstonavigatethroughthe

wizardnotingthefollowing:

· Toproceedwiththeinstallation,youmustclick

I accept

the terms in the license agreement

toindicateyouraccep‐

tanceofthetermsoftheli censeagreement.

Table 3-1: System resource requirements

ExpressCard slots One ExpressCard/34 or ExpressCard/54

slot

Disk drive CD-ROM (for installation only)

I/O resources 1 IRQ, 40 bytes I/O space

Memory 32 MB

Disk space 32 MB

Installation

Document 2130755. Rev 1.0 May.07 17

· UsethedefaultsettingsfortheDestination Folderunless

youhavespecialrequirementsandanadvancedunder‐

standingofPCconfiguration.(TheDestinationFolder

dictateswherethesoftwareisinstalled.)

6. Whenyouarenotifiedthattheinstallationiscomplete,

click

Finish.

Note: Do not forcefully insert the

AirCard ExpressCard. This may

damage the connector pins.

7. InserttheAirCardExpressCardintoyourExpressCard

slot (describedinthefollowingsection).Thisinstallsthe

driversfortheExpressCard.

Whenthedrivershave beeninstalled,thesystemtraydis‐

playsthemessage“Yourdevicesarereadytouse“or

“Yournewhardwareisinstalledandreadytouse”:

8. IfWatcherhas

notstartedautomatically,startit:double‐

clicktheWatchericononyourdesktop.

ProceedtoconfiguretheAirCardExpressCardtouseyour

account(ifitwasnotpre‐activated).See“Activation”on

page 19.

ExpressCard insertion and

removal

Inserting the AirCard ExpressCard

ToinserttheAirCardExpressCardintoanotebook:

1. Withthepicturelabelfacingup,inserttheAirCard

ExpressCardintotheslot.

Correct Incorrect

Installation

18 2130755

WhenyouinserttheAirCardExpressCard,thefollowing

shouldoccur:

• Ifsoundeffectsare enabled,thePCbeeps.

• TheSafelyRemoveHardwareiconappearsinthesystem

tray,ifitisnotalreadydisplayedforanothercard,(and

unlessthefeaturehasbeendisabled).

• Watcherlaunches(unlesstheautolaunchfeature

hasbeen

disabled).

TheAirCardExpressCardispoweredassoonasyouinsertit.

Removing the AirCard ExpressCard

ToremovetheAirCardExpressCard:

1. CloseWatcherifitisopen.

2. ClicktheSafelyRemoveHardwareiconinthesystemtray

todisplaytheoptiontostopthecard.

3. Clicktheentryfor“

NEC PCI to USB Open Host Controller”or

“

Standard Enhanced PCI to USB Host Controller“.

4. Ifadialogboxappearsnotifyingyouthatitissafeto

removethecard,click

OK.

5. UsetheejectortoremovetheAirCardExpressCardfrom

theslot.Pullthecardoutoftheslotbygrippingbothsides

ofthecardandpullingthecardstraightout.

Windows Vista Windows XP Windows 2000

Correct Incorrect

Document 2130755. Rev 1.0 May.07 19

4: Activation

• Account configuration

procedures

• Manual activation

• Automated activation Account configuration

procedures

ThefinalsteptomakingtheAirCardExpressCardoperational

isconfiguringittouseyourCDMAserviceprovideraccount.

TheprocessofactivationconfiguresyourAirCard

ExpressCardwiththerequiredaccountparameters(phone

number,username,password,etc.).

Ifyoupurchasedapre‐activatedAirCardExpressCard,this

stepisnotnecessary.Once

theapplicationsoftwareand

driversare installed,theAirCardExpressCardisreadyforuse.

Otherwise,youmustusetheActivationWizardtoactivateand

configureyouraccount.

Activation Wizard

TheActivationWizardwalksyouthroughtheprocessof

configuringanaccount.Theprocessandoptionsvarybasedon

theserviceprovider.

Thissectionisaguideonly.ConsulttheQuickStartGuide,

andfollowthedirectionsonscreenandinstructionsgivenby

yourserviceproviderrepresentative.

IfyourAirCardExpressCarddoes

nothaveanactivated

account,andWatcherhasstartedautomatically,thenthe

ActivationWizardshouldstartautomatically.Ifthisdoesnot

happen:

1. EnsureWatcherisrunning.Ifitisnot,double‐clickthe

Watchericononyourdesktop.

2. StarttheActivationWizard:select

TOOLS >

Activation Wizard.

TobeginactivationoftheAirCardExpressCard,clickNext.

AirCard® 597E ExpressCard - User Guide

20 2130755

Manual activation

Activationinvolvesphoningyourserviceprovider,

exchanginginformation,andenteringyouraccountinfor‐

mationintotheappropriatefieldsinthewizard.(Tousethis

method,yourequireaphone.)

Tousemanualactivation,usethe

NextandBackbuttonsto

navigatethroughthewizard,notingthefollowing:

• Obtainthebillinginformationlistedonthesecond

windowofthewizard,beforeyouphonetheservice

providerorproceedtothenextwindow.

• Contactyourserviceprovider.Informyourservice

providerthatyouare activatingyourSierraWireless

AirCard 597EExpressCard.

Therepresentativewill

requestyourESN (ElectronicSerialNumber)orMEID.

ThisisdisplayedintheActivationWizard(andisprinted

ontheAirCardExpressCardboxandonthe labelonthe

backoftheAirCardExpressCard).

• Aspromptedbythewizard,entertheinformation

providedbytheservicerepresentative.

• Select

Finishinthefinalwindowofthewizard.

OncompletionoftheActivationWizard,theAirCard

ExpressCardisreadyforuse.Thefollowingchaptersexplain

howtouseWatchertomanageandmonitoryourconnections.

Automated activation

Touseautomatedactivation:

1. Selectthe

Automated Activationradiobutton andclickNext.

2. Thewizardadvisesthatitwillmakeanetworkconnection,

dialingthedisplayednumber.Leavethenumber

unchangedunlesstoldbyatechnicalservicerepresen‐

tativetoenteradifferentvalue.Click

Next.

3. Followanyinstructionsorpromptsprovidedtoactivate

theExpressCard.

WatcherdisplaystheactivationprogressintheCallStatus

Area.Whentheprocessiscompleteyoushouldseethe

message

“Ready to Connect”.

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Sierra Wireless AirCard 597E User manual

Sierra Wireless AirCard 597E User manual

Sierra Wireless AirCard 597E User manual

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