Sierra Wireless AirCard 402 User manual

AirCard 402 Modem with

User Guide (Windows)

2131145

Rev 1.0

AirCard 402 Modem - User Guide

2 2131145

Important Notice Duetothenatureofwirelesscommunications,transmission

andreceptionofdatacanneverbeguaranteed.Datamaybe

delayed,corrupted(i.e.,haveerrors)orbetotallylost.

Althoughsignificantdelaysorlossesofdataarerarewhen

wirelessdevicessuchastheSierraWirelessmodemareusedin

anormal

mannerwithawell‐constructednetwork,theSierra

Wirelessmodemshouldnotbeusedinsituationswherefailure

totransmitorreceivedatacouldresultindamageofanykind

totheuseroranyotherparty,includingbutnotlimitedto

personalinjury,death,orlossofproperty.Sierra

Wireless

acceptsnoresponsibilityfordamagesofanykindresulting

fromdelaysorerrorsindatatransmittedorreceivedusingthe

SierraWirelessmodem,orforfailureoftheSierraWireless

modemtotransmitorreceivesuchdata.

Safety and Hazards DonotoperatetheSierraWirelessmodem:

• Inareaswhereblastingisinprogress

• Whereexplosiveatmospheresmaybepresent

• Nearmedicalequipment

• Nearlifesupportequipment,orany equipmentthatmay

besusceptibletoanyformofradiointerference.Insuch

areas,theSierraWirelessmodemMUSTBEPOWE RE D

OFF.

TheSierraWirelessmodemcantransmitsignalsthat

couldinterferewiththisequipm ent.

DonotoperatetheSierraWirelessmodeminanyaircraft,

whethertheaircraftisonthegroundorinflight.Inaircraft,the

SierraWirelessmodemMUSTBEPOWEREDOFF.When

operating,theSierraWirelessmodemcantransmit

signalsthat

couldinterferewithvariousonboardsystems.

Note: Some airlines may permit the use of cellular phones while the

aircraft is on the ground and the door is open. The Sierra Wireless

modem may be used at this time.

Thedriveroroperatorofanyvehicleshouldnotoperatethe

SierraWirelessmodemwhileincontrolofavehicle.Doingso

willdetractfromthedriveroroperatorʹscontrolandoperation

ofthatvehicle.Insomestatesandprovinces,operatingsuch

communicationsdeviceswhileincontrolofavehicle

isan

offence.

Preface

Document 2131145. Rev 1.0 May.09 3

Limitation of

Liability

Theinformationinthismanualissubjecttochangewithout

noticeanddoesnotrepresentacommitmentonthepartof

SierraWireless.SIERRAWIRELESSANDITSAFFILIATES

SPECIFICALLYDISCLAIMLIABILIT YFORANYANDALL

DIRECT,INDIRECT,SPECIAL,GENERAL,INCIDENTAL,

CONSEQUENTIAL,PUNITIVEOREXEMPLARYDAMAGES

INCLUDING,BUTNOTLIMITEDTO,LOSS

OFPROFITSOR

REVENUEORANTICIPATEDPROFITSORREVENUE

ARISINGOUTOFTHEUSEORINABILITYTOUSEANY

SIERRAWIRELESSPRODUCT,EVENIFSIERRAWIRELESS

AND/ORITSAFFILIATESHASBEENADVISEDOFTHE

POSSIBILITYOFSUCHDAMAGESORTHEYARE

FORESEEABLEORFORCLAIMSBYANYTHIRDPARTY.

Notwithstandingthe

foregoing,innoeventshallSierra

Wirelessand/oritsaffiliatesaggregateliabilityarisingunderor

inconnectionwiththeSierraWirelessproduct,regardlessof

thenumberofevents,occurrences,orclaimsgivingriseto

liability,beinexcessofthepricepaidbythe purchaserforthe

SierraWirelessproduct.

Patents Portionsofthisproductmaybe coveredbysomeorallofthe

followingUSpatents:

5,515,013 5,629,960 5,845,216 5,847,553 5,878,234

5,890,057 5,929,815 6,169,884 6,191,741 6,199,168

6,339,405 6,359,591 6,400,336 6,516,204 6,561,851

6,643,501 6,653,979 6,697,030 6,785,830 6,845,249

6,847,830 6,876,697 6,879,585 6,886,049 6,968,171

6,985,757 7,023,878, 7,053,843 7,106,569 7,145,267

7,200,512 7,287,162 7,295,171 D442,170 D459,303

D559,256 D560,911

andotherpatentspending.

Thisproductincludestechnologylicensedfrom

QUALCOMM

3G.

ManufacturedorsoldbySierraWirelessInc.oritsLicensees

underoneormorepatentslicensedfromInterDigitalGroup.

AirCard 402 Modem - User Guide

4 2131145

Trademarks AirCardand“HeartoftheWirelessMachine”areregistered

trademarksofSierraWireless.WatcherisatrademarkofSierra

Wireless,registeredintheEuropeanCommunity.

SierraWireless,theSierraWirelesslogo,TRU‐Install,

TRU‐Locate,andtheredwavedesignaretrademarksofSierra

Wireless.

Windows

isaregisteredtrademarkofMicrosoftCorporation.

PCCardandExpressCardaretrademarksofPCMCIA.

QUALCOMM

isaregisteredtrademarkofQUALCOMM

Incorporated.gpsOneisatrademarkofQUALCOMM

Incorporated.

InstallShield

isaregisteredtrademarkofMacrovisionCorpo‐

rationintheUnitedStatesofAmericaand/orothercountries.

Othertrademarksarethepropertyoftherespectiveowners.

Contact

Information

Additional

information and

updates

Forup‐to‐dateproductdescriptions,documentation,appli‐

cationnotes,firmwareupgrades,troubleshootingtips,and

pressreleases,visit

www.sierrawireless.com.

Sales Desk: Phone: 1-604-232-1488

Hours: 8:00

AM to 5:00 PM Pacific Time

E-mail: [email protected]

Post: Sierra Wireless

13811 Wireless Way

Richmond, BC

Canada V6V 3A4

Fax: 1-604-231-1109

Web: www.sierrawireless.com

Document 2131145. Rev 1.0 May.09 5

Table of Contents

Introducing the AirCard 402 modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Feature summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Wireless modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

TRU-Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

TRU-Locate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

CDMA 3G services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Watcher auto-update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Additional features of the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

System components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Your host computing device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

The ExpressCard/PC Card modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

The modem drivers and enabling software . . . . . . . . . . . . . . . . . . . . . . . . 11

CDMA service provider account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

The CDMA wireless network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Care and maintenance of your modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

The AirCard 402 software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Account activation and configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Installing the modem and software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Removing the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Attaching an external antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

AirCard 402 Modem - User Guide

6 2131145

Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Account configuration procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Activation Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Manual activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Watcher Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Starting and closing Watcher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Components of the Watcher window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Window controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Interpreting icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Minimized icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

GPS Monitor window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

LED operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Radio frequency and electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . 34

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Important safety/compliance information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Information pertaining to OEM customers . . . . . . . . . . . . . . . . . . . . . . . . . 39

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Document 2131145. Rev 1.0 May.09 7

1: Introducing the AirCard 402

modem

• Welcome

• Feature summary

• Package contents

• System components

• Care and maintenance

of your modem

Note: This document applies to you, only if your wireless card is the

AirCard 402 modem from Sierra Wireless.

Welcome

TheSierraWirelessAirCard 402modemisadual‐band

wirelessExpressCard/PC CardmodemforcellularandPCS

networks,andtheGPSfrequencyband.Themodemenhances

thefunctionalityofyourmobilecomputingdevicebyadding

2‐waymessagingandhigh‐speedmobiledata inextended

areas,comparedtowirelesslocalareanetworks.

Thismodemallowsyoutodothefollowing(subjecttofeature

availability),withoutusingawirelinephoneornetwork:

• ConnecttotheInternet,VPNandcorporatenetworks

• Sendandreceivelargee‐mailmessages

• SendandreceiveSMSmessages

• Uselocation‐basedservices

• Conductvideo‐conferencing

• Accessstreaming,real‐timemedia

• Playgamesonline

Note: You can view this guide online or print it to keep on hand. If

you're viewing it online, simply click a topic in the Table of Contents, or

a page number in the Index, or any page reference or section

reference. (Most text that is blue is a clickable link.) The PDF

automatically displays the appropriate page.

AirCard 402 Modem - User Guide

8 2131145

Feature summary

Note: For step-by-step instruc-

tions to access features of the

modem, consult the online help

available with the Watcher

software (page 32).

TheExpressC ard/PC Cardisdesignedtoprovideawiderange

ofcapabilitiesusingCDMAnetworktechnology.Implemen‐

tationofthesefeaturesdependsontheparticularservice

providerandaccountfeaturesyouhavechosen.

Somefeaturesdescribedinthismanualmaynotbesupported

byyourserviceproviderormaynotbeavailable

withyour

networkaccount.Fordetailsoftheservicesandaccounts

available,contactyourserviceprovider.

Wireless modem

Onceinstalledandconfigured,themodemcanconnecttothe

CDMAnetworkautomatically.Youjustinsertthemodem,

allowWatchertoautolaunchandauthenticateyouraccounton

thenetwork,thenlaunchyourInternetbrowser(whichyou

canalsoconfigureinWatchertolaunchautomatically)—you’re

online!

Alternatively,youcanmakeahigh‐

speeddataconnection

withoutrunningWatcher—simplybylaunching whatever

applicationyouwanttouse(suchasyourwebbrowseror

e‐mailapplication).Fordetails,seetheonlinehelptopic

“Autoconnectbehaviour”.

Themodemalsoallowsyoutodialupamodem(suchasa

corporateserver).

TRU-Install

TRU‐Install™isaSierraWirelessfeaturethatinstallsthe

necessarysoftwareanddriversthefirsttimeyouinsertthe

modemintoyourcomputer.AninstallationCDisnot

required.

TRU-Locate

WithTRU‐Locate™,youcanuselocation‐basedservices(GPS)

toquery, forexample,thenetworkforinformationonpointsof

interest(POI)thatarenearyourcurrentlocation,ordisplay

drivinginstructions.

Note: TRU-Locate is subject to feature availability.

Introducing the AirCard 402 modem

Document 2131145. Rev 1.0 May.09 9

YourmodemrequiresanunobstructedviewofGPSsatellites

(inthesky),and,likeanyotherGPSdevice,mightnotperform

wellwithinforestedareasorneartallbuildings.

Dependingonyouraccount,youmaybechargedforeach

positionfixorafteryouhaveperformedacertainnumberof

fixes.

Fordetails,contactyourserviceprovider.

Dependingonthemechanismthatthenetworkandyour

modemusetoobtainlocationinformation,GPSmaynotbe

supported:

• IfNetworkModeissetto“EVDOOnly”

• Ifyouʹreroaming

• Ifyoudonothavenetworkcoverage

• Duetootherreasons.

Ifyou’rehaving

problemsusingGPS,contactyourservice

provider.

CDMA 3G services

Themodemoperatesoveratypeofwirelessnetworkcalled

CDMA (CodeDivisionMultipleAccess).

CDMA 3Gtechnologyprovidesavarietyofconnectivity

features,dependingonyourserviceproviderandaccount:

• 1x‐EVDORev.AsupportsInternetconnectionswithdata

ratesupto3.1 Mbps(downlinkfromthenetwork)and

1.8 Mb ps(uplinkto

thenetwork).Averagedataratesare

450‐800 Kbps(downlinkfromthenetwork)and

300‐400 Kbps(uplinktothenetwork).Actualspeed

dependsonthenetworkconditions.

• 1x‐EVDORev.0supportsInternetconnectionswithdata

ratesupto2.4 Mbps(downlinkfromthenetwork)and

153 Kbps(uplinktothenetwork).

Averagedataratesare

400‐700 Kbps(downlinkfromthenetwork)and

40‐80 Kbps(uplinktothenetwork).Actualspeeddepends

onthenetworkconditions.

• 1XsupportsInternetconnectionswithdataratesupto

153 Kbps.Actualspeeddependsonthenetworkcondi‐

tions.

Oncetheconnectionisestablished,youcanopen

yourbrowser

andconnecttoanywebsitethatisaccessiblethroughthe

Internet,oraccessotherInternetservices(suchase‐mail).

Theconnectionis“active”whendatatransmissionis

occurring.Ifdatatransmissionstopsforaperiodoftime

(determinedbythenetwork),theconnectionbecomes

dormant.

AirCard 402 Modem - User Guide

10 2131145

• Circuitswitched(dial‐up)data,usingtheearlierCDMA

IS‐95specification,supportsdataconnectionstoanydial‐

inserviceatratesupto14.4 Kbps.

• QNC (QuickNetConnect)providesasimplifiedwayto

dialintoanInternetconnection(usingcircuitswitched

data)where3G(1xEV‐DOor1X)high‐

speedpacket

serviceisnotavailable.

• SMS (ShortMessageService)allowsyoutosendand

receiveshorttextmessagesusingthemodem.

Watcher auto-update

Theauto‐updatefeaturekeepsyourfirmware,driversand

Watchersoftwareup‐to‐date.Youcansetyourownprefer‐

encesforwhenupdatesaredownloaded.

Toconfiguretheauto‐updatefeature:

1. InWatcher,clicktheMenubuttonandselect

Options.

2. IntheUserOptionswindow,selectthe

Check for updates

field.

3. Fromthedrop‐downlist,selecthowoftenWatchershould

checkforupdates.

4. Click

OK.

Additional features of the modem

BeyondthefeaturesoftheCDMAnetwork,themodem

providesadditionalsoftwa refeatures:

• PINsecuritycodetoprotectyourmodemandaccount

fromunauthorizeduse.

• AwizardtoassistwithactivatingyourCDMAaccount.

• SoundoptionstocustomizeringtonesforSMSmessages.

• ACallLogtotrackoutgoingcallsanddetermine

the

amountofdatatransferred.

Package contents

Yourpackagecontainsthefollowingitems:

• AirCard 4 02modem

• QuickStartGuide

Toinstallthemodemdriversandsoftware,youdonotneedan

installationCD.YourmodemusestheSierraWireless

TRU‐Installfeature.Thedriversandsoftwareareinstalled

Introducing the AirCard 402 modem

Document 2131145. Rev 1.0 May.09 11

whenyouinsertthemodemintoyourcomputerandgo

throughthesoftwareinstallation;aninstallationCDisnot

required.

System components

Yourmodemisjustonepartofasystemdesignedtoprovide

youwithawiderangeofcommunicationfeatures.Every

componentofthesystemisneededtoenablethesecapabilities.

Your host computing device

Yournotebookordesktopcomputerhoststhemodem

hardwareand runsthecommunicationsoftware:yourweb

browserore‐mailapplication,andWatcher—theenabling

softwareforthemodem.

Youmayalsohaveothersoftwareonyourcomputerthatcan

beusedwirelesslywiththemodem,suchas:filetransferappli‐

cations

(FTP),chatorinstantmessaging,aVPN(Virtual

PrivateNetwork)client,clientsoftwareforacorporat eserver

application.

The ExpressCard/PC Card modem

Themodemprovidesyourcomputerwithaconnectiontothe

CDMAwirelessnetwork.

ThemodemfitsintoastandardExpressCard/34or

ExpressCard/54slotor,whenusedinthecardadapter,intoa

PC Cardslotavailableonmostnotebookanddesktop

computers.

EveryCDMAnetworkoperatesononeofthreeradio

frequencybands.

Asadual‐bandproduct,themodem

operatesontwoofthesebands(seepage 34),providingawide

coveragearea.

The modem drivers and enabling

software

Themodemdriversandenablingsoftware(Watcher)monitor

andmanageyourwirelessconnections.

YourmodemusestheSierraWirelessTRU‐Installfeature—the

driversand softwareareinstalledwhenyouinsertthemodem

intoyourcomputer.

Thedevicedriversoftwareenablesthemodemtoworkwith

yourcomputer’soperatingsystem.

AirCard 402 Modem - User Guide

12 2131145

UsingtheWatchersoftware,youcanmanagethemodemand

monitoryourconnections.

Forstep‐by‐stepinstructionstoaccessfeaturesofWatcher,use

theapplication’sonlinehelp.

CDMA service provider account

CompaniesthatoperateCDMAnetworksandprovideaccess

tothesenetworksarecalledserviceproviders.Tousethe

modem,youmusthaveanaccountwithaCDMAservice

provider.

Note: You can use the Lock

Modem feature to prevent others

from using your account, should

your modem be stolen.

Eachserviceproviderhasitsownpricingoptions.Theremay

beflatrateaccounts,whichprovideyouamaximumnumber

ofminutesofnetworkusageforafixedmonthlyfee.There

maybeaccountsforwhichyouarechargedfornetworkusage

bytheminuteorbytheamountofdata

transmitted.

Youraccountmayincludeavarietyofotherservicessuchas

SMSmessagingorlocation‐basedservices.

Eachmodem hasbeenprovisionedatthefactoryforusewitha

particularserviceprovider.Thissetsthemodemtouse

particularradiochannelsandenablesservicesspecificforthat 

provider.

Theprocessof

settingupyouraccountiscalledactivation.

Activationinvolvesactionbytheserviceproviderandconfigu‐

rationofthemodem.

Theproceduretoconfigure(activate)yourmodemiscovered

in“Activation”onpage 23.

The CDMA wireless network

Note: More information about

CDMA networks is available on

the CDMA Development Group

web site,

www.cdg.org

Thisistheworldwideinfrastructureprovidingtheradio

coveragethatallowsyoutostayconnected.Madeupofradio

towersandavarietyofnetworkswitches,routers,andservers,

thenetworkisaninterconnectionofmanyserviceproviders.

Note: Most service providers

have coverage maps on their

web sites.

ThereareCDMAnetworksthatoperateinthefrequencybands

supportedbythemodemthroughoutNorthAmericaand

partsofLatinAmerica,Asia,andNewZealand.However,

eachserviceprovideroperatesanetworkthatcoversalimited

geographicalareawithintheoverallCDMAcoveragearea.

Introducing the AirCard 402 modem

Document 2131145. Rev 1.0 May.09 13

Note: The fee for service is

usually higher when you are

roaming (connecting to a

network other than the one

belonging to your service

provider).

Mostserviceprovidershave“roaming”agreementswithother

serviceproviders,sothattheycanofferserviceoutsideof the

coverageareaoftheirownnetworks.Forexample,assuming

youliveinVancouver(Canada),andtravelfrequentlyto

Seattle(UnitedStates),youcanobtainanaccountwitha

Vancouverserviceprovider

thathasaroamingagreementwith

aserviceproviderinSeattle.Youwouldthenhavelocalservice

inVancouver,androamingserviceinSeattle.

Care and maintenance of your

modem

Aswithanyelectronicdevice,themodemmustbehandled

withcaretoensurereliableoperation.Followtheseguidelines

inusingandstoringthemodem:

• Donotapplyadhesivelabelstothemodemorcard

adapter.Thismaycausethemodemorcardadapterto

becomejammedinsidethecardslot.

• ThemodemshouldfiteasilyintoyourExpressCard/

PC Cardslot.Forcingthemodemintoaslotmaydamage

connectorpins.

• Wheninsertingorremovingthemodem,alwaysgripitby

thesidesratherthanthetop(seethedrawingsonpage 21).

• Protectthecardfromliquids,dust,andexcessiveheat.

•

Whennotinstalledinyourcomputer,storethemodemin

itscarrycase

AirCard 402 Modem - User Guide

14 2131145

Document 2131145. Rev 1.0 May.09 15

2: Getting Started

• The AirCard 402

software

• Account activation and

configuration

Beforeyoucan beginusingthemodem,youmust:

1. Insertthemodem,toinstalltheenablingsoftwareand

drivers.

2. Activateanaccountandconfigurethemodemtouseyour

account(unlessthemodemhasbeenpre‐activated).

Thissectionprovidesanoverviewofthisprocess.

The AirCard 402 software

Themodemcomeswiththefollowingsoftware:

• Watcherapplicationthatyouusetomanagethemodem

andmonitoryourconnectionsonyourcomputer

• Thedriversoftwarethatprovidestheinterfacebetween

themodemandyourWindowsoperatingsystem

Detailedinstructionsforinstallingthemodemanditssoftware

areprovidedin“Installation”

onpage 17.

Account activation and

configuration

Tousethemodem,youmusthaveanaccountwithaCDMA

serviceprovider.Theprocessofsettingupanaccountiscalled

activation.

Ifyoupurchasedthemodemdirectlyfromaserviceprovider,

youmayalreadyhaveanaccount;yourmodemmaybepre‐

activated.

Otherwise,runtheWatchersoftware

andtheActivation

Wizard,whichguidesyouthroughtheactivationandconfigu ‐

rationprocess.(Dependingonyourconfiguration,the

softwareandtheactivationproceduremaystartautomati ‐

cally.)

Configuringthemodeminvolvessettingthephonenumber

assignedbyyourserviceproviderandmayinvolveentering

othernetworkparametersandsettingssuch

asausername

andpasswordtoaccessservices.

AirCard 402 Modem - User Guide

16 2131145

Yourserviceprovidermayneedtoknow:

• Thebillinginformationtousetocollectpaymentforyour

networkusage.

• TheESN (ElectronicSerialNumber)orMEID(Mobile

EquipmentIdentifier)assignedtoyourmodemduringthe

manufacturingprocess.(TheESNorMEIDisprintedona

labelonthemodemandcan

bedisplayedinthesoftware.)

Thisnumberisusedtohelpauthenticateyouraccount

whenyouconnectforservice.

Yourequirefromyourserviceprovider:

• Anactivationcodethatgivesyouaccesstoconfigurethe

account.

• Aphonenumberforyourmodem.

• Additionalinformationspecifictoyourserviceprovider

suchas:

AuserID(username)andpasswordtoauthenticateyour

networkconnection.

· ASID(SystemIDentifier)thatidentifiesyourhome

networkareaandisusedtogetherwithyourphone

numbertodetermineifyouare“home”or“roaming”.

Document 2131145. Rev 1.0 May.09 17

3: Installation

• System requirements

• Installing the modem

and software

• Removing the modem

• Attaching an external

antenna

Thischapterguidesyouthroughthestepsnecessarytoinstall

themodemonanotebookordesktopcomputer.

Thebasicstepsare:

1. InsertthemodemintotheExpressCard/PC Cardslotto

installthemodemdriversandsoftware.

2. Ifthemodemhasnotbeenpre‐activated,usethe

ActivationWizardtoconfigurethe

modem(asdescribed

in“Activation”onpage 23).

Beforeyoubegin theinstallationprocess,ensureyour

computermeetstherequirementsdescribedbelow.

System requirements

Themodemissupportedonnotebookanddesktopcomputers

running:

• Windows7

• WindowsVista

• Windows XP(HomeandProfessionalversions)with

ServicePack 2orlater

• Windows2000withServicePack4andUpdateRollup1

Toinstallthemodem,yourequireoneofthefollowingslots:

• ExpressCard/34

• ExpressCard/54

• TypeIIPC Cardslot.

Installing the modem and

software

Note: If you’re running Windows XP, you may require administrative

privileges, depending on the Windows XP installation.

If you’re running Windows 7, Windows Vista or Windows 2000, you

must be logged in with administrative privileges to install the modem

AirCard 402 Modem - User Guide

18 2131145

software.

If you’re running Windows 2000, your computer might be restarted, as

part of the installation process; save any open documents.

ToinstallWatcherandthemodemdrivers:

1. IfyourcomputerhasaWiFiorBluetoothadapter,turnit

off.(Forinstructions,seetheuserguideoronlineHelpof

yourcomputer).

Note: Do not forcefully insert the

modem. This may damage the

connector pins.

2. IfyourcomputerhasaPCCardslot,gripbothsidesofthe

cardadapterandinsertthemodemandcardadapterinto 

yourcomputer(modemlabelfacingup);proceedtostep6

onpage 19.

IfyourcomputerhasanExpressCardslot,removethe

modemfromthecardadapter,as

describedbelow.

3. Slideandholdthelockingtabintheindicateddirection.

Installation

Document 2131145. Rev 1.0 May.09 19

4. Holdingthelockingtab,useyourotherhandtofreethe

modemfromthecardadapter.

Note: Do not forcefully insert the

modem. This may damage the

connector pins.

5. Grippingbothsidesofthemodem,insertitintoyour

computer(modemlabelfacingup).

6. IftheTRU‐Installwindowisnotdisplayed,inWindows

Explorerbrowsetotheentry(under

Computer

),thenbrowsetotheWinfolderandrunSetup.exe;

alternatively,ifyou’rerunningWindowsVistaandthe

AutoPlaywindowisdisplayed,click

Run setup.exe.

7. IntheTRU‐Installwindow,click

OK.

8. Inthe“WelcometotheInstallShieldWizard”window,

select

InstalltolaunchtheInstallShield

Wizard.

AirCard 402 Modem - User Guide

20 2131145

9. IftheOpen With...windowappears,canceltheinstallation

(yourcomputerismissing somefilesrequiredforthe

installation).Searchfor

Instmsiw.exe(ifyou’rerunning

Windows2000)amongthedownloadsat

www.microsoft.com.Installthefileonyourcomputer,

removethemodemfromyourcomputer,thenrerunthe

installation.

10. Ifthe

Ikernel Application Errorwindowappears:

a)Canceltheinstallation.

b)Downloadthefile:

http://support.installshield.com/kb/files/Q108312/

ikernelupdate.exe.

c)Installthefileonyourcomputer,removethemodem

fromyourcom puter(seepage 21),thenrerunthe

installation.

11. Usethe

NextandBackbuttonstonavigatethroughthe

wizardnotingthefollowing:

· Toproceedwiththeinstallation,youmustclick

I accept

the terms in the license agreement

toindicateyouraccep‐

tanceofthetermsoftheli censeagreement.

Windowsdetectsthemodemandinstallsthedriversforit.

Thismaytakeafewminutes.Oncecompleted,thesystem

traymaydisplaythemessage“Yourdevicesarereadyto

use“or“Yournewhardwa reisinstalledandready

touse”:

12. Ifyouarepromptedtorestart yourcomputer:

a)Saveanyopendocuments.

b)Selecttheoptiontorestartyourcomputer.

c)WaituntilyourcomputerrestartsandWindowsisready.

13. Whenyouarenotifiedthattheinstallationiscomplete,

click

Finish.

14. IfWatcherhasnotstartedautomatically,startit:double‐

clicktheWatchericononyourdesktop.

15. Proceedtoconfigurethemodemtouseyouraccount(ifit

wasnotpre‐activated).See“Activation”onpage 23.

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Sierra Wireless AirCard 402 User manual

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