Ubee DDW262.G User manual

www.ubeeinteractive.com

8085 S. Chester Street, Suite 200

Englewood, CO 80112

1.888.390.8233

Sales (email): [email protected]

Support (email) [email protected]

September 2011

Ubee DDW262.G Wireless

Cable Modem and Router

Subscriber User

Guide for Claro Chile

Notices and Copyrights

except in accordance with applicable agreements. This material is protected by the copyright laws of the United States and other

countries. It may not be reproduced, distributed, or altered in any fashion by any entity (either internal or external to Ubee), except in

accordance with applicable agreements, contracts, or licensing, without the express written consent of Ubee and the business

management owner of the material.

Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011 iii

Contents

1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

1.1 Understanding Safety and Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . 1

1.2 Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

1.3 Understanding the Customer Premises Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

1.4 Contacting Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

1.5 Understanding Specifications, Standards, and Firmware . . . . . . . . . . . . . . . . . . . . . 4

1.6 Understanding Default Values and Device Logins. . . . . . . . . . . . . . . . . . . . . . . . . . . 6

1.7 Verifying Device Package Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

1.8 Understanding the DDW262.G Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

1.9 Understanding the DDW262.G Front Panel and LED Behavior. . . . . . . . . . . . . . . . . 9

2 Installing and Connecting the DDW262.G . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

2.1 Installing the DDW262.G . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

2.2 Connecting Devices to Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

2.3 Troubleshooting the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

3 Accessing the Web User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

3.1 Accessing the Web Interface as a User. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

3.2 Understanding Operation Modes and the Web User Interface . . . . . . . . . . . . . . . . 16

4 Understanding the Cable Modem Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

4.1 Using the Cable Modem Information Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

4.2 Using the Cable Modem Status Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

4.3 Using the Cable Modem Downstream Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

4.4 Using the Cable Modem Upstream Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

4.5 Using the Modem Operation Config Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

4.6 Using the Cable Modem Event Log Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

5 Understanding the Gateway Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

5.1 Using the Gateway Information Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

5.2 Using the Gateway Setup Option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

5.3 Using the Gateway DHCP Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

5.4 Using the Gateway DHCP Static Lease Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

5.5 Using the DDNS Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

5.6 Using the Advanced Gateway Setup Options Option . . . . . . . . . . . . . . . . . . . . . . . 35

5.7 Using the Advanced Gateway Setup Mac Filtering Option . . . . . . . . . . . . . . . . . . . 36

5.8 Using the Advanced Gateway Setup IP Filtering Option . . . . . . . . . . . . . . . . . . . . . 37

5.9 Using the Advanced Gateway Setup Port Filtering Option . . . . . . . . . . . . . . . . . . . 38

5.10 Using the Advanced Gateway Setup Forwarding Option. . . . . . . . . . . . . . . . . . . . . 39

5.11 Using the Advanced Gateway Setup Port Triggering Option. . . . . . . . . . . . . . . . . . 42

5.12 Using the Advanced Gateway Setup DMZ Host Option. . . . . . . . . . . . . . . . . . . . . . 44

Ubee Interactive

iv Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011

6 Understanding the Wireless Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

6.1 Using the Wireless Radio Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

6.2 Using the Wireless Primary Network Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

6.3 Using the Wireless Access Control Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

6.4 Using the Wireless Bridging Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

6.5 Deploying and Troubleshooting the Wireless Network . . . . . . . . . . . . . . . . . . . . . . 55

7 Understanding the Parental Control Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

7.1 Using the Parental Control User Setup Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

7.2 Using the Parental Control Basic Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

7.3 Using the Parental Control Tod Filter Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

8 Understanding the Tools Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

8.1 Using the Tools Diagnostics Option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

8.2 Using the Tools Client List Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

8.3 Using the Tools Password Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

8.4 Using the Tools User Defaults Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

9 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011 1

1 Introduction

Welcome to the Ubee family of data networking products. This document provides

instructions for anyone who uses the DDW262.G Wireless Cable Modem and Router.

Ubee recommends that you read this chapter before installing and using the device. The

following topics are provided in this section:

 Understanding Safety and Regulatory Information on page 1

 Understanding the Customer Premises Network on page 3

 Contacting Support on page 4

 Understanding Specifications, Standards, and Firmware on page 4

 Understanding Default Values and Device Logins on page 6

 Verifying Device Package Components on page 7

 Understanding the DDW262.G Back Panel on page 8

 Understanding the DDW262.G Front Panel and LED Behavior on page 9

1.1 Understanding Safety and Regulatory Information

The following information provides safety and regulatory standards for anyone installing,

maintaining, and using the DDW262.G.

1.2 Safety

WARNING: The following information provides safety guidelines for anyone

installing and maintaining the DDW262.G. Read all safety instructions in this

guide before attempting to unpack, install, operate, or connect power to this

product. Follow all instruction labels on the device itself. Comply with the

following safety guidelines for proper operation of the device:

Safety Ubee Interactive

2 Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011

Always follow basic safety precautions to reduce the risk of fire, electrical shock

and injury. To prevent fire or shock hazard, do not expose the unit to rain,

moisture, or install this product near water. Never spill any form of liquid on or

into this product. Do not use liquid cleaners or aerosol cleaners on or close to

the product. Use a soft dry cloth for cleaning.

Do not insert any sharp object into the product’s module openings or empty

slots. Doing so may accidentally damage its parts and/or cause electric shock.

Electrostatic discharge (ESD) can permanently damage semiconductor

devices. Always follow ESD-prevention guidelines for equipment handling and

storage.

Use only the power adapter supplied with the device.

 Do not place heavy objects on top of the device.

 Rest the power cable freely without any obstacle or heavy items piled on top of it.

Refrain from abusing, stepping or walking on the cable. Do not place the device on an

unstable stand or table; the device may drop and become damaged.

 To protect the equipment from overheating, do not block the slots and openings in the

module housing that provides ventilation. Do not expose this device to direct sunlight.

Do not place any hot devices close to this device, as it may degrade or cause damage

to it.

Federal Communications Commission (FCC) Interference Statement

This device has been tested and found to comply with the limits for a Class B digital

device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide

reasonable protection against harmful interference in a residential installation. This device

generates, uses, and can radiate radio frequency energy. If not installed and used in

accordance with the instructions, the device may cause harmful interference to radio

communications. There is no guarantee, however, that interference will not occur in a

particular installation. If this device causes harmful interference to radio or television

reception, which can be determined by turning it off and on, the user can try to correct the

interference by one of the following measures:

 Increase the separation between the device and the equipment with which it is

interfering (for example, a television or radio).

 Connect the device into an electrical outlet on a different circuit than the interfered

device is connected.

 Consult the dealer or an experienced radio/TV technician for help.

FCC Regulatory Information

This device complies with Part 15 of the FCC Rules. Operation is subject to the following

two conditions:

(1) This device may not cause harmful interference.

Ubee Interactive Understanding the Customer Premises Network

Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011 3

(2) This device must accept any interference received, including interference that may

cause undesired operation.

(3) There are two statements for this product:

 FCC Caution: Any changes or modifications not expressly approved by the party

responsible for compliance could void the user's authority to operate this device.

 IEEE 802.11b or 802.11g or 802.11n operation of this device in the U.S.A. is

firmware-limited to channels 1 through 11.

Safety Notices

1. Grounding: Install the device to include grounding the coaxial cable to the earth at

the building entrance per ANSI/NFPA 70 and the National Electrical Code (NEC, in

particular, Section 820.93, Grounding of the Outer Conductive Shield of a Coaxial

Cable).

2. Disconnecting: If the device becomes damaged or encounters some other

abnormality, disconnect the power plug from the wall outlet immediately.

3. Installing: Install the device in a location not to exceed the maximum temperature of

40 degrees Celsius (104 degrees Fahrenheit).

4. Mounting: When this device is placed upright with the aid of the stand, fix the stand

at a 90-degree angle to the device. Otherwise, the device may tip over.

1.2.1 Eco-Environmental Statements

The following eco-environmental statements apply to the DDW262.G.

Packaging Collection and Recovery Requirements:

Countries, states, localities, or other jurisdictions may require that systems be established

for the return and/or collection of packaging waste from the consumer, or other end user,

or from sewer and waste water. Additionally, reuse, recovery, and/or recycling targets for

the return and/or collection of the packaging waste may be established. For more

information regarding collection and recovery of packaging and packaging waste within

specific jurisdictions, contact Ubee Interactive at www.ubeeinteractive.com.

1.3 Understanding the Customer Premises Network

The following diagram illustrates the general connection network and uses of the

DDW262.G.

Contacting Support Ubee Interactive

4 Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011

1.4 Contacting Support

Subscribers must contact their service provider for direct support. Device documentation

support may be available at:

http://www.ubeeinteractive.com

1.5 Understanding Specifications, Standards, and Firmware

Following are the features and specifications of the DDW262.G:

Interfaces and Standards

 Cable: F-Connector, Female

 Ethernet: 4 10/100Mbps RJ45 Ports

 Antenna: 1 detachable

 DOCSIS 2.0/1.1/1.0 Compliant

 CE Certified, ENERGY STAR®-compliant power supply

Downstream

 Frequency Range: 88MHz ~ 860 MHz

 Modulation: 64/256 QAM, Channel Bandwidth: 6 MHz

 Maximum Data Rate: 30 Mbps (64QAM), 42.8 Mbps (256QAM)*

 RF Input/Output Power: -15 to +15 dBmV

 Input Impedance: 75 Ω

Customer Premises Network - Residential or Small Office/Home Office

Ubee or off-the-shelf products can be connected to expand

the network (for example, router, wireless router, hub).

Cable

RF/Coax

Ubee DDW262.G Wireless

Cable Modem and Router

Subscriber Ethernet Network Extensions

. . .

Wi-Fi

Telephone

Laptops/Other Wireless Devices

Wi-Fi

Clients

. . .

Ethernet Enabled Devices, PCs,

Gaming Consoles, etc.

LAN

RJ45

Ethernet

Ubee Interactive Understanding Specifications, Standards, and Firmware

Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011 5

 Symbol Rate: 5.057/5.361/M symbols/sec

Upstream

 Frequency Range: 5 MHz ~ 42 MHz

 Modulation A-TDMA: QPSK, 8, 16, 32, 64QAM, S-CMDA: QPSK, 8, 16, 32, 64,

128QAM, TDMA: QPSK, 16QAM

 Maximum Data Rate: 0.32 ~ 10.24 Mbps (QPSK: 4QAM), 0.64 ~ 20.48 Mbps

(16QAM), 0.96 ~ 30.72 Mbps (64QAM)*

 RF Output Power: TDMA/ATDMA: +8dBmV to +54dBmV (32/64 QAM), ATDMA

Only: +8dBmV to +55dBmV (8/16 QAM), +8dBmV to +58dBmV (QPSK),

S-CDMA: +8dBmV to +53dBmV (all modulations)

 Output Impedance: 75 Ω

 Symbol Rate: 160, 320, 640, 1280, 2560, 5120 Ksps

Security, Wireless, and Network

 VPN pass-through and VPN end-point (IPSec/L2TP/PPTP)

 NAT Firewall, MAC/IP/Port Filtering, Parental Control, Stateful Packet Inspection

(SPI), DoS Attack Protection, WPS/ WPA/ WPA2/ WPA-PSK & 64/128-bit WEP

Encryption

 Maximum of 4 SSIDs

 802.11b/g/n Compliant with Wireless Link Speeds up to 65 Mbps*

 Wi-Fi Single Band (2.4GHz)

 DHCP Client/Server & Static IP Network Assignment, RIPv1/ v2, Ethernet

10/100/BaseT, Full-Duplex Auto-Negotiate Functionality, IPv4 and IPv6

 TACAS and RADIUS Authentication

*Actual speeds vary based on factors including network configuration, service tier, and

network conditions.

Device Management

 WMM Power Save Technology (UAPSD) for Efficient Power Management of

Wireless Devices

 Supports Local or Remote Management via Telnet, HTTP, SNMP, VSIF, and SSH

Physical and Environmental

 Dimensions: 7.75” (196.85mm) x 5.5” (139.7mm) x 1.25” (31.75mm)

 Power Consumption: Maximum 8W

 ENERGY STAR

®

Compliant Power Supply: 12V @ 1.0A, Input Power: 200-

240VAC, 50-60 Hz

 Operating Temperature: 0°C ~ 40°C (32° F to 104° F) Humidity: 5~95% (non-

condensing)

Understanding Default Values and Device Logins Ubee Interactive

6 Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011

1.6 Understanding Default Values and Device Logins

This device is pre-configured with the following parameters:

Local Port Address: 192.168.0.1

Web Interface Address: http://192.168.0.1

Operation Mode: Bridge Mode

Subnet Mask: 255.255.255.0

1.6.1 Using Default Usernames and Passwords

The following usernames and passwords are available at Claro Chile.

Subscriber

Subscribers access the Web interface by opening a Web browser and going to the Web

interface address http://192.168.0.1.

The default user name and password is:

 User name: user

 Password: user

1.6.2 Understanding Wireless Defaults

When initially connecting a wireless client to the wireless device, for example, a PC, the

following wireless default values are used:

Important: The wireless radio is enabled by default.

 System Set Identifier (SSID): The wireless device uses the SSID to advertise

itself. The SSID is equal to “CLARO_” and the last 4 characters of the Cable RF

MAC address. Do not use the MTA MAC address.

Example:

If MAC Address is: 906EBB42FF34

The SSID is: CLARO_FF34

Refer to Finding the MAC Address of the Device on page 7 to find the MAC

address of the device.

 Encryption Key: The device uses 128-bit WEP encryption by default. The WEP

key is a 26 digit HEX value. This value is equal to the device MAC address plus

14 zero’s (all lower case without the colons). Example:

906ebb364eae00000000000000 (MAC address + 14 Zero’s)

Ubee Interactive Verifying Device Package Components

Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011 7

 Broadcast Channel: The default broadcast channel is 1.

1.6.3 Finding the MAC Address of the Device

Use one of the following options to find the MAC address of the device:

 Option 1: Look on the bottom of the device for the Cable RF MAC Address.

 Option 2: Access the device Web interface and find the MAC address in the opening

screen, (the Cable Modem Information screen). To access the Web interface, refer to

Accessing the Web User Interface on page 15.

1.7 Verifying Device Package Components

The package for the DDW262.G contains the following items:

Item Description

1 - RJ45 Cable (Ethernet)

Length ~ 6.0 ft RoHS & UL compliant

Sample image, actual appearance subject to change.

1 - Power Supply

Input Power:200-240VAC, 50/60 Hz

Output Power: 12V @1.0A

Sample image, actual appearance subject to change.

Understanding the DDW262.G Back Panel Ubee Interactive

8 Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011

1.8 Understanding the DDW262.G Back Panel

All ports to connect the device are located on the back panel. The following image and

table describe the device’s back panel connections.

Back Panel Label Description

power Connects to the power adapter. WARNING: Use

only the power adapter shipped with this device.

Failure to do so may cause damage to the device.

reset Resets the device. Insert a pointed object into the opening.

Press for less than10 seconds to power cycle the device.

Press for more than 10 seconds to reset the device to the

factory defaults.

ethernet 1 - 4 Connects an Ethernet device such as a computer, gaming

console, or a router/hub to the Internet using a standard RJ45

Ethernet cable. See the Understanding the Customer

Premises Network on page 3 for more information.

cable Connects to the coaxial cable (not included) that comes from

the cable wall outlet or cable splitter (not included).

WPS Connects a PIN-protected Wi-Fi device to the cable modem

when the Wi-Fi Protected Setup method is used. When the

WPS button is pushed or triggered through the device’s Web

GUI, an LED on the top-front of the device flashes for four

minutes until a PIN is entered from the wireless client, such

as a laptop computer, that wants to connect. After a Wi-Fi

client attaches successfully, the LED remains on for five

minutes, and then turns off. Refer to Understanding the

Wireless Menu on page 47 for more information.

Ubee Interactive Understanding the DDW262.G Front Panel and LED Behavior

Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011 9

1.9 Understanding the DDW262.G Front Panel and LED Behavior

The DDW262.G has several LEDs that provide the status of the device. The following

image and the table describe LED behavior.

LED COLOR DESCRIPTION

POWER Green On—Device has successfully completed internal power-on tests.

Blinks—Device has failed the power-on self test.

SYNC Green Indicates the connection status between the device and the cable network.

On—Device has established a downstream channel connection with the

MSO’s cable modem termination equipment.

Blinks—Device is registering with the network.

Ready Green Indicates the device has completed the ranging registration process and is

ready to send and receive data.

On—Device has completed ranging/registration process and is ready to

send and receive data.

Blinks slowly—Performing upstream ranging.

Blinks quickly—Acquiring IP address and configuration file.

Off—Device receives disable configuration file message.

WLAN Green On—At least one wireless client is connected to the device.

Blinks—Device is receiving modem traffic.

Off—Device is not connected to any wireless clients.

WPS Green On—WPS used.

Off—WPS not used.

ETHERNET 1,2,3,4 Green or Orange Indicates connectivity between the Ethernet port on the device and the

Ethernet port of the PC or MAC.

On—Ethernet ports are connected between the device and computer:

 Green - 100Mbps

 Orange - 10Mbps

Blinks—Sending or receiving data.

Note: Sync and Ready LEDs blink during a firmware upgrade and remain solid when complete.

Understanding the DDW262.G Front Panel and LED Behavior Ubee Interactive

10 Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011

Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011 11

2 Installing and Connecting the DDW262.G

Use these instructions to install and connect the DDW262.G.

2.1 Installing the DDW262.G

You install the device by connecting it to a power supply, your computer, and Internet

service.

Subscribers must contact the Internet service provider (ISP) to enable Internet access and

wireless networking.

Typically, the service provider configures and connects the device, however, installation

steps are provided here for your review. If you wish to confirm the setup, or add devices

to your network, refer to Connecting Devices to Your Network on page 12.

Steps

To install the DDW262.G:

1. Verify service has been activated on the provisioning system before installing at the

customer premises. Contact your Network Operations Center (NOC) or headend for

instructions if service activation is not completed.

2. Remove the contents from the device packaging. Place the DDW262.G in an optimal

location for connection to other devices, such as PCs or gaming consoles.

 Keep the wireless cable modem and wireless clients in open areas or far away

from transformers, heavy-duty motors, microwave ovens, refrigerators, fluorescent

lights, and other manufacturing equipment. These items can impact wireless

signals.

 A wireless signal may become weaker after it has passed through metal, concrete,

brick, walls, or floors.

 Place the device in a location that has an operating temperature of 0˚C to 40˚C

(32˚F to 104˚F). Refer to Understanding Safety and Regulatory Information on page

1 for more safety regulations.

3. Power on your PC. The PC must have an Ethernet network adapter/Ethernet port and

an Internet browser installed, such as Netscape or Internet Explorer. The following

browsers are supported:

 For Windows 2000, XP, Vista, Windows 7: Firefox 1.07 and higher, Internet

Explorer v7 and above, Netscape.

 For MAC OS X, 10.2, and higher: Firefox 1.07 and higher, Safari 1.x and higher.

4. Using the power supply included in the product package, connect the power cord to

the POWER outlet on the back of the modem and connect the other end into the

power outlet.

Connecting Devices to Your Network Ubee Interactive

12 Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011

Caution – Use only the power adaptor shipped with this device. Failure to do so may

cause damage the device.

5. Using the Ethernet cable included in the product package, connect one end of the

Ethernet cable to your computer’s Ethernet port, and connect other end to the

ETHERNET port on the cable modem.

6. Connect the coaxial cable from the cable wall outlet or a cable splitter connected to

the cable wall outlet to the CABLE port on the device.

2.2 Connecting Devices to Your Network

Use one or more of the following sections to connect network devices and validate device

functionality.

 Connecting Ethernet Devices on page 12

 Connecting Wireless Devices on page 12

 Troubleshooting the Installation on page 14

2.2.1 Connecting Ethernet Devices

You can connect an Ethernet device to your network, such as a computer, using an

Ethernet cable.

Steps

To connect an Ethernet device to the network:

1. Verify an Ethernet device (for example, a PC) is connected to the device. See

Installing and Connecting the DDW262.G on page 11.

2. Use the device LEDs to confirm operations. The PWR, SYNC, and READY LEDs are

solidly lit in normal operations. One of the four ETHERNET LEDs is lit when a device

is connected to the Ethernet port. Refer to Understanding the DDW262.G Front Panel

and LED Behavior on page 9 for more information.

3. Open a Web browser and go to any Web site to validate network connectivity

(for example, http://www.wikipedia.org).

4. If the connected device is a gaming console, perform an Internet connection test

provided by your console. For more information please contact your console

manufacturer.

5. Refer to Troubleshooting the Installation on page 14 for troubleshooting information, if

needed.

2.2.2 Connecting Wireless Devices

Use these steps to connect a wireless device to the network (for example, a laptop

computer). Use the device LEDs to confirm operations:

Ubee Interactive Connecting Devices to Your Network

Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011 13

 The PWR, SYNC, and READY LEDs are solidly lit in normal operations.

 The WLAN LED must be solidly lit for wireless connections. Refer to Understanding

the DDW262.G Front Panel and LED Behavior on page 9 for more information.

Steps

To connect a wireless device:

1. Access the wireless networking feature on your wireless device. For example on a

Windows computer, double-click the Wireless Network Connection icon in the system

tray (lower-right side of the Windows desktop).

Note: If the icon is not present or you are using a different operating system, refer to

the documentation for your computer to access wireless networking options.

2. Click View Wireless Networks. The screen displays a list of available SSIDs. The

DDW262.G broadcasts the SSID as the name of the wireless network so that wireless

clients can connect to it.

3. Double-click your SSID in the wireless networks window. The DDW262.G is shipped

with a default SSID, which can be changed by the service provider if the subscriber

requests. The default SSID is equal to “CLARO_” and the last 4 characters of the

Cable RF MAC address printed on the bottom of the cable modem.

For example: MAC Address: 906EBB42FF34

SSID = CLARO_FF34

4. Enter the network key (WEP). This value is found in the Wireless Primary Network

option. To find the default network key:

a. Log in to the device using the MSO login. See Understanding Default Values and

Device Logins on page 6.

b. Click Wireless, and then click the Primary Network option.

c. Find the WEP Encryption field. The default encryption method is WEP.

d. Verify the encryption method. If using WPS, enter the default WPS PIN =

12345670.

5. Confirm connectivity by opening a Web browser and going to any Web site

(for example, http://www.wikipedia.org). Refer to Troubleshooting the Installation on

page 14 if you are having trouble connecting to the Internet.

Troubleshooting the Installation Ubee Interactive

14 Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011

Note: If you cannot see or connect to the SSID, contact your service provider to

enable wireless services.

2.3 Troubleshooting the Installation

Use the following tips for troubleshooting the installation.

 None of the LEDs are on when I power on the DDW262.G.

 Verify the power outlet is energized and the power adaptor is connected to the

power outlet.

 Check the connection between the power adapter and the cable modem. Power off

the cable modem by removing the power cord from the back of the unit. Wait for

five seconds and power on the modem again. If the problem still exists, there may

be a hardware problem.

 The Ethernet LED on the cable modem is not lit.

 Verify both ends of the Ethernet cable are properly connected.

 Restart the computer to re-establish a connection with the cable modem.

 Check for a resource conflict (Windows users only).

1. Right-click My Computer on your desktop and choose Properties.

2. Click the Hardware tab, and then choose Device Manager.

3. Look for a yellow exclamation point or red X over the NIC in the Network

Adapters field. If you see either one, you may have an IRQ conflict.

4. Refer to the manufacturers documentation or you cable service provider for

further assistance.

 Verify TCP/IP is the default protocol for your network interface card (NIC).

 Power cycle the DDW262.G by removing the power adapter from the electrical

outlet and plugging it back in. Wait until the cable modem re-establishes

communications with the cable service provider.

 General Connectivity Issues:

 If your PC is connected to a hub or gateway, connect the PC directly into an

Ethernet port on the cable modem.

 If you are using a cable splitter, remove the splitter and connect the cable modem

directly to the cable wall outlet. Wait several minutes for the cable modem to re-

establish communications with the cable service provider.

 The Ethernet cable may be damaged. Try another cable.

 If none of these suggestions work, contact your cable service provider for further

assistance.

Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011 15

3 Accessing the Web User Interface

The Web user interface allows you to view modem settings and monitor the DDW262.G

Wireless Cable Modem and Router. Users are able to access different options based on

their login: user or administrator.

3.1 Accessing the Web Interface as a User

Use the following procedure to access the Web interface as a basic user.

Steps

To log in to the Web interface user account:

1. Verify a PC is connected to the device as explained in Connecting Devices to Your

Network on page 12.

2. From your PC, launch an Internet browser, for example, Internet Explorer.

3. In the Internet browser, enter the following address and press <Enter>.

http://192.168.0.1

4. On the login page, click Login.

5. At the Authentication Required dialog, enter the username and password for the user

Understanding Operation Modes and the Web User Interface Ubee Interactive

16 Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide • September 2011

account. The default is username/password is: user/user.

The Cable Modem main menu is displayed.

3.2 Understanding Operation Modes and the Web User Interface

The DDW262.G Wireless Cable Modem and Router provides two operation modes:

Gateway mode—Provides a wireless access point that allows sharing a single Internet

connection. Enables layer 3 protocols, including DHCP for private IP address assignment,

NAT for network address and port translation, IP routing, firewall protection, and parental

control features.

Bridge mode—Provides a wireless side for a specific access point. Enables layer 2

protocols, in which IP addresses are assigned to the subscriber from the cable company’s

DHCP servers. This is the default mode for Claro Chile.

Different options are available in the Web user interface depending on the mode and the

type of user logged in: subscriber or administrator. The following menus show the options

available in each mode.

Subscriber Web User Interface in Gateway Mode

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Ubee DDW262.G User manual

Ubee DDW262.G User manual

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