quadient Technician m User guide

Technician Guide

November 2023

Technician Menu UP TO SMA 8.0

Table of Contents

GENERALITIES 11

1.1 Welcome page ......................................................................................................................................................................................3

1.2 Trailer .......................................................................................................................................................................................................4

1.3 Barcode Scan from the Welcome page/Trailer ..........................................................................................................................5

1.4 Welcome Page: Version display .....................................................................................................................................................7

1.5 Maintenance Mode ..............................................................................................................................................................................8

1.6 Opening the box control unit .........................................................................................................................................................11

1.7 Application Kiosk (Only for Android) ..........................................................................................................................................12

TECHNICIAN MENU 152

2.1 Technician Menu: Main menu ........................................................................................................................................................17

2.2 Technician Menu: Box Closing (Force To Close) ......................................................................................................................19

2.3 Technician Menu: Close Packcity Application ..........................................................................................................................21

2.4 Technician Menu: Device Information .........................................................................................................................................22

2.5 Technician Menu: Device User ......................................................................................................................................................23

2.6 Technician menu: Boxes management - Description ............................................................................................................25

2.7 Technician menu: Boxes management - Open all selected boxes ...................................................................................28

2.8 Technician menu: Boxes management - Open One by One ...............................................................................................30

2.9 Technician menu: Boxes management - Repair boxes ........................................................................................................31

2.10 Technician menu: Boxes management - Manage a box ......................................................................................................32

2.11 Technician menu: Device Status Management .......................................................................................................................33

2.12 Technician Menu: Resident List .....................................................................................................................................................38

2.13 Reinstall a new application without need to unload parcels .............................................................................................39

2.14 Swap Lock ............................................................................................................................................................................................40

MATERIAL CONTROL Menu - i.e. HARDWARE DEVICES 433

3.1 Technician Menu: Material Control ..............................................................................................................................................45

3.2 Technician Menu: Material Control - Audio ..............................................................................................................................47

3.3 Technician Menu: Material Control – Barcode Reader ..........................................................................................................48

3.4 Technician Menu: Material Control – Touchscreen .................................................................................................................49

3.5 Technician Menu: Material Control – Fisheye ...........................................................................................................................50

3.6 Technician menu: Material Control - Network .........................................................................................................................51

3.7 Technician Menu: Material Control – Keypad ...........................................................................................................................53

3.8 Technician Menu: Material Control – UPS .................................................................................................................................55

3.9 Technician Menu: Hardware Control - Printer .........................................................................................................................56

3.10 Material Control: Lighting - Outdoor machines .......................................................................................................................57

GENERALITIES1

1.1 Welcome page ............................................................................................................................3

1.2 Trailer ............................................................................................................................................4

1.3 Barcode Scan from the Welcome page/Trailer ..................................................................5

1.4 Welcome Page: Version display .............................................................................................7

1.5 Maintenance Mode .....................................................................................................................8

1.6 Opening the box control unit ................................................................................................11

1.7 Application Kiosk (Only for Android) ..................................................................................12

1

Welcome page1.1

• Press on the logo (A) on the top right corner to access on the Login screen.

• Press on the flags (B) to change displayed language (if defined in the Custom Package).

• Press on "?" (C) to access help (if defined in the Custom Package).

3

1

GENERALITIES

Trailer1.2

Trailer

Page: Only on Welcome Page.

Description: When configured, it allows to display

advertisement after a defined time when nobody is using the

application. It is defined or can be modified through the

Custom Package.

1. After a defined time without interaction, the trailer is

displayed.

2. Trailer stops when:

•Somebody touches the screen.

•A barcode is scanned.

•A keypad key is pressed.

•A door is closed/opened.

•The Application stops/restarts.

•Something is detected or removed in a locker.

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GENERALITIES

Barcode Scan from the Welcome page/Trailer1.3

Barcode Scan from the Welcome page/Trailer

Pages: On Welcome Page/Trailer

Description: The feature allows to manage the barcode scan

from the welcome page and the trailer. Depending of the

configuration: only pickup code or only login barcode can be

scanned from the welcome page /trailer or both.

1. Scan a pickup or login barcode from the Welcome page

or Trailer.

•Barcode is a valid login (here Technician).

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1

GENERALITIES

•Barcode is a valid login (here Concierge).

6

1

GENERALITIES

Welcome Page: Version display1.4

Welcome Page: Version display

Page: Welcome Page

Description: The feature allows to identify quickly in case of

maintenance and hotline support: Device ID, Software and

custom package version can be displayed from the welcome

page. It is activated through the Custom Package.

1. Press on the device number (A) on the low right corner.

2. Device identification is displayed.

Press "OK", close the popup or if configured, the system

will close the popup after a defined period.

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1

GENERALITIES

Maintenance Mode1.5

Any page / process

Description: When there is a Power outage and if the remaining power in the UPS reaches the minimum level, the system

will automatically switch to the “Maintenance” page. That allows to ensure to avoid any data corruption and that all data

were Synchronized before a possible switch off. Of course, when main power is resumed, application will switch back to

normal mode or will restart the system (if switch off).

• If nobody is using the machine, system will switch to maintenance mode.

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1

GENERALITIES

• If somebody is using the machine, system will wait for the end of the action and then switch to maintenance mode.

UPS Impact on machine usage

When low level is reached, application behavior is linked to the process currently used on the machine.

Switch to Maintenance modeDisplay “end of

process”

message

WaitProcesses

ImmediateNoNoWelcome page

ImmediateYesNoLogin

ImmediateYesNoClosing door

ImmediateYesNoOperator home

Before the next parcelYesFinish load of the current parcelLoading

Before the next parcelYesFinish unload of the current parcelUnloading

After the last screen of the process

(user cannot pick up another parcel)

YesFinish pickup of the current parcelPick up

After the last screen of the process

(user cannot pick up another parcel)

YesFinish drop-off of the current parcelDrop off

1

GENERALITIES

9

• On box checking: After the last

screen of the process

• Other screens: Right now

Yes

• On box checking: Finish the check

of the box

• Other screens: No

Tools box

• On box checking: After the last

screen of the process

• Other screens: Right now

Yes

• On box checking: Finish the check

of the box

• Other screens: No

Technician Menu

Maintenance Mode when data synchronization

Description: At the start of the application and in the following cases, application will switch to the maintenance for data

synchronization issue:

• SMA first installation on the device

• Local database removed (i.e. rebuild in progress)

• Synchronization is in progress (SMA needs to download and extracts a lot of data)

• Server connection issue

10

1

GENERALITIES

Opening the box control unit1.6

As KEBA indoor and Zhilai WW Indoor do not have a KEY to open the box control unit, this function allows the box control

unit to be opened from the "Locker management" menu in the Technician Menu.

On the box control unit, sensor status, damaged status and dirty status are not managed.

Nor is the box control unit taken into account for the number of lockers displayed in the top left-hand corner.

For more details, see the Locker management - Box control unit management chapter.

11

1

GENERALITIES

Application Kiosk (Only for Android)1.7

Kiosk Application

The Kiosk application, compatible with an SMA application version 6.3 or higher, helps prevent the user from hacking the

device: prevent the user from accessing the Android desktop and protect the device and the SMA application from any

unexpected user interaction and unexpected internal system actions.

Kiosk App is launched by default on startup.

The Kiosk application is launched before the SMA application. And it is the Kiosk app that automatically launches the SMA

app.

After deploying the Kiosk app, the SMA app no longer needs to be launched manually by clicking the SMA icon. Only the

Kiosk app icon should be used to launch SMA.

Kiosk Application: Installation

It is necessary to install the Kiosk application, which is an Android APK.

Once the APP is installed on the machine, there is nothing more to do in terms of configuration.

The deployment of the new APK must be done AFTER the deployment of SMA version 6.3 or higher.

For installation:

Complete Server version 6.3 update

Deploy SMA version 6.3

Deploy the Kiosk app

The Kiosk app must be manually deployed to each device.

Steps for installation:

Step 1: Drop the Kiosk APK file into the machine (into the "Download" folder)

Step 2: Close SMA if it is running

Step 3: Install the Kiosk app and start the Kiosk app

Step 4: Restart the machine

=> once the machine is restarted successfully, the Kiosk application will start and display the Kiosk mode screen.

=> Then the Kiosk app will launch the SMA. From then on, Kiosk mode will protect the machine

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1

GENERALITIES

Application Kiosk: Android Access

It is necessary to restart the machine in order to access the Kiosk screen and to have time to launch the actions below.

Note: It is also possible to perform actions from the remote tool, by clicking with the mouse on the corner.

Once on the Android operating system menu, to return to the SMA application, it is imperative to

launch the Kiosk application and not the SMA application

1

GENERALITIES

13

TECHNICIAN MENU2

2.1 Technician Menu: Main menu ...............................................................................................17

2.2 Technician Menu: Box Closing (Force To Close) ..............................................................19

2.3 Technician Menu: Close Packcity Application ..................................................................21

2.4 Technician Menu: Device Information ................................................................................22

2.5 Technician Menu: Device User ..............................................................................................23

2.6 Technician menu: Boxes management - Description .....................................................25

Technician Menu / Boxes Management ..............................................................................................................................25

Box selection ................................................................................................................................................................................26

2.7 Technician menu: Boxes management - Open all selected boxes ..............................28

2.8 Technician menu: Boxes management - Open One by One .........................................30

2.9 Technician menu: Boxes management - Repair boxes ..................................................31

2.10 Technician menu: Boxes management - Manage a box ...............................................32

2.11 Technician menu: Device Status Management ................................................................33

Technician Menu / Device Status Management ...............................................................................................................33

Detail process ..............................................................................................................................................................................35

2.12 Technician Menu: Resident List ............................................................................................38

2.13 Reinstall a new application without need to unload parcels ......................................39

2.14 Swap Lock .................................................................................................................................40

15

Technician Menu: Main menu2.1

Technician Menu: Main menu

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2

TECHNICIAN MENU

Description: Technician Menu allows to launch different tests

to check the hardware equipments. The current device

date/time is displayed on the screen (badly setup will have

impacts on machine connection and/or wrongly data/time

information sent to servers).

-Technician process allows the Quadient technician to

perform the installation or maintenance of the Parcel

lockers.

-TECHNICIAN process can be added ONLY to Quadient

Logistician (NEO_OP) and on the TECHNICIAN profile.

ONLY ONE QUADIENT / NEOPOST

LOGISTICIAN IS CREATED PER SERVER

AND USED BY ALL COUNTRIES DECLARED

ON THE SERVER.

It is not possible to have several QUADIENT / NEOPOST

LOGISTICIAN PER SERVER. SPECIFIC CONFIGURATION

AND AUTHORIZATION ARE SET BASED ON NEO OP

INSIDE THE SYSTEM.

- Some specific features such as burglary, box closing,

Keypad, text to speech, parcel sensor check are not

taken account inside the Technician module:

-If sensor is activated, in case of a sensor is full, door

can be closed, there is no alert.

-In case of an unexpected door is opened and burglary

is activated, there is no burglary alert.

-In case of an unexpected door is closed and box

closing is activated, the door can be closed. Door is not

blocked.

-Technician user will use the same process to log on

SMA as the Delivery agent. For security it is

recommended to have one Technician user per

Quadient technician and to use the Login/password

process. Not the Access code.

If no action is made, application will logout

automatically after the time defined in the

Custom Package.

1. Select "TECHNICIAN MENU" (A) button.

If you want to logout Technician login, select "LOGOUT"

(B) button.

2. List of available tests/checks (C) is displayed.

•Select "RETURN TO OPERATOR MENU" (D) button

to come back to previous screen.

•Select "CLOSE PACKCITY APPLICATION" (E) button

to stop the application and so switch to the

Operation System.

Date and time is displayed on top left based on the time

zone set on the machine (windows configuration). The

date time should correspond to the location where the

machine is installed.

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2

TECHNICIAN MENU

Technician Menu: Box Closing (Force To Close)2.2

Technician Menu: Box Closing (Force To Close)

Force to close should be activated all the time for security

reason.

Force to close step will be displayed before to return to

Operator home, to check if Technician has well closed all the

doors before to leave the machine.

Button Continue is displayed if all the boxes have been closed

or if the timer is finished if configured.

•When the counter is =0 then the user goes to the

Operator Home automatically.

•When the counter is >0, user can press continue to

bypass the process. Door still open are not set on

dysfunctional.

In case of control unit is opened, force to close

will not propose to close it.

1. Select "RETURN TO OPERATOR HOME" button.

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2

TECHNICIAN MENU

If some boxes are still opened, the "Close box" screen

is displayed.

Number of opened doors will decrease when a door is

closed.

2. When all doors are closed or if the Technician select the

"CONTINUE" button, system will come back to the

operator menu.

"CONTINUE" button is only displayed until:

•All boxes has been closed.

•Defined time to display this button has

been reached (Custom Package setting).

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2

TECHNICIAN MENU

Technician Menu: Close Packcity Application2.3

Technician Menu: Close Packcity Application

Description: It allows to close the application and switch to

the Operating System.

When the application is closed and if the

machine was correctly connected, all data have

been synchronized before the switch off of the

application.

Close Machine Application on Android OS

1. From the Operator Home, the user presses on

“TECHNCIAN MENU” button.

2. Technician menu” appears.

The user presses on “CLOSE APPLICATION” button.

3. The user presses on No to back on Step 2, or presses

YES, the application closes and user accesses to the

operating system.

4. The operating system appears.

5. To launch again the application, user has to double

click on the Application Icon.

Close Machine Application on Windows OS

•For Windows system it is possible to use the “Close

application” button OR to, enter CTRL + ALT + DEL

keys. (with keyboard)

•For Windows system, when the application SMA is

closed, and Kiosk mode is activated, the SMA will

restart automatically after some minutes.

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TECHNICIAN MENU

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quadient Technician m User guide

quadient Technician m User guide

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