quadient MultiFamily - Technician User guide

Brand: quadient

Model: MultiFamily - Technician

Type: User guide

Technician Guide

V1.2 Nov. 2022

MultiFamily - Technician Menu Guide

Table of Contents

Machine Guide 11

1.1 Welcome screen ...................................................................................................................................................................................3

1.2 Using ‘IT’ login code ............................................................................................................................................................................5

1.3 Using ‘TECHNICIAN’ login code ......................................................................................................................................................6

1.4 Using ‘PROPERTY MANAGER’ login code ...................................................................................................................................7

1.5 Using ‘ENGINEER’ login code ...........................................................................................................................................................8

1.6 Admin Actions Tab: Drop-Down Menu Options ........................................................................................................................9

1.7 Maintenance Tab: Drop Down Menu Options .........................................................................................................................14

1.8 Info/Options Drop-down .................................................................................................................................................................20

1.9 Delivery Simulation mode steps ...................................................................................................................................................22

Machine Guide1

1.1 Welcome screen .........................................................................................................................3

1.2 Using ‘IT’ login code ...................................................................................................................5

1.3 Using ‘TECHNICIAN’ login code ..............................................................................................6

1.4 Using ‘PROPERTY MANAGER’ login code ...........................................................................7

1.5 Using ‘ENGINEER’ login code ..................................................................................................8

1.6 Admin Actions Tab: Drop-Down Menu Options ................................................................9

1.7 Maintenance Tab: Drop Down Menu Options ..................................................................14

1.8 Info/Options Drop-down ........................................................................................................20

1.9 Delivery Simulation mode steps ...........................................................................................22

Welcome screen1.1

By default, the screensaver is displayed.

Screensaver

When users initially see the touch screen, they will be prompted to tap anywhere to start. From this screen, users can enter

into any available mode:

•Resident

•Admin Mode

•Courier Mode

Welcome Screen

Users will be prompted to enter a unique code, which will take them to the proper mode (for example, resident or courier

mode) based upon the code entered.

Machine Guide

About Us

If users select the “?” in the upper right hand corner, they will be brought to the screen containing additional information

about Parcel Pending Lockers and contact information for Technical Support.

Locker System Error

In the event there is an error with the system, the screen to the right will appear, prompting the user to contact Technical

Support.

Machine Guide

Using ‘IT’ login code1.2

Using ‘IT’ login code

1. From the home screen, type your code then hit “ENTER”. 2. Choose one of these three menus depending upon the

action(s) to be performed. The actions will be explained

in greater details on following paragraphs.

Machine Guide

Using ‘TECHNICIAN’ login code1.3

Using ‘TECHNICIAN’ login code

1. From the home screen, type your code then hit “ENTER”. 2. Choose one of these three menus depending upon the

action(s) to be performed. The actions will be explained

in greater details on following paragraphs.

Machine Guide

Using ‘PROPERTY MANAGER’ login code1.4

Using ‘PROPERTY MANAGER’ login code

1. From the home screen, type your code then hit “ENTER”. 2. Choose one of these three menus depending upon the

action(s) to be performed. The actions will be explained

in greater details on following paragraphs.

Machine Guide

Using ‘ENGINEER’ login code1.5

Using ‘ENGINEER’ login code

1. From the home screen, type your code then hit “ENTER”. 2. Choose one of these three menus depending upon the

action(s) to be performed. The actions will be explained

in greater details on following paragraphs.

Machine Guide

Admin Actions Tab: Drop-Down Menu Options1.6

Admin > Actions > Open Box

This option allows the user to open a locker box. Enter the number assigned to the box to open, then click “ENTER”.

Admin > Actions > Open All Boxes

This option allows the user to open all boxes within a locker system. To open all boxes, choose this mode then click “START”.

Machine Guide

Admin > Actions > Clear All Boxes

This option allows the user to mark all packages contained within boxes in a locker as picked up. To mark all packages as

picked up, choose this mode then click “START”.

Machine Guide

Admin > Actions > Sync Data

This tab contains “SYNC” options which are used to sync between the portal database and the locker database.

Example: If an occupant is added, “SYNC” will ensure data is updated so that a locker is aware a new occupant exists and

lockers can be used for deliveries to that new occupant. This option works from both locker to portal as well as portal to

locker.

Available options include:

• All data

• Couriers

• Property Units

• Occupants

• Kiosk

• Lockers

• Property packages

• Property

• Boxes

Machine Guide

Admin > Actions > Test Camera

This mode allows the user to test the external camera to ensure it is working properly.

From the “ADMIN” drop down menu, upon selecting this option the user will see a live picture as seen from the camera

attached to the unit.

Admin > Actions > Change Theme

Using this option will allow the user to customize the look and feel of the home screen. Upon choosing the primary, secondary,

and third colors, click “SAVE COLOR” in the box to the left of each color. Upon choosing each color, click “ACTIVATE COLORS”

to change the theme.

The “DEFAULT COLORS” option will be options customer chooses prior to delivery.

Machine Guide

Admin > Actions > Find Resident

Using this option will allow the user to search for a resident by occupant name.

Machine Guide

Maintenance Tab: Drop Down Menu Options1.7

Admin > Maintenance > Hardware Configuration

Using this option will allow the admin to verify USB connections and configurations.

Admin > Maintenance > Package Maintenance

The Package Maintenance tab presents the following three options:

1. Check Discovered Packages: This option adds records for boxes with discovered packages in the database.

Machine Guide

2. Remove Discovered Packages: This option shows the number of discovered packages and should open the boxes of those

discovered packages.

Performed by property manager.

3. Advanced: Depending upon when this is used, this will perform different actions.

•Used Before Checking for Discovered Packages: Advanced will open all boxes with two discrepancies:

- Something is detected in the box but not recorded in the database.

- There is an entry in the database, but nothing is sensed in that box.

•Used After Checking for Discovered Packages: Advanced will only open the boxes where nothing is recorded in the

database.

Machine Guide

Admin > Maintenance > Query Sensors

Using this option will allow the Admin to test the sensors.

Admin > Maintenance > Confirm Accuracy

This option allows the Admin to perform a test to verify packages are contained within the proper locker. The Admin will be

directed to verify the contents of the locker belong to the correct recipient.

Click on “OPEN BOX” to verify the contents of the locker match the information shown on the screen.

Machine Guide

Admin > Maintenance > Tower Configuration

This option allows the locker units/locker banks to be configured per customer requirements (i.e. some units bigger on bottom,

smaller units on top, locker configuration, etc.).

Towers are first configured based upon the locker manufacturer through use of the “SUPPLIERS” drop-down menu:

Then configured by the chronological order, left to right.

Machine Guide

Admin > Maintenance > Network

Using this option tells the unit to find a connection/reconnect to the network.

Admin > Maintenance > Disable Boxes

If a box is disabled/unable to accept deliveries, this option will allow the box to refrain from receiving/containing shipments.

Enter the box number to be disabled, then press “ENTER”.

If a box has already been disabled, it will be listed along the top of Admin > Maintenance > Disable

Boxes screen under the heading “DISABLED BOXES”.

Machine Guide

Admin > Maintenance > Reboot

Selecting this option allows the Admin to restart the entire system.

Admin > Maintenance > Import Odroid

This option checks for any packages which are unaccounted for. If a package is unaccounted for, this option will open the

boxes for packages which need to be redelivered.

Machine Guide

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quadient MultiFamily - Technician User guide

quadient MultiFamily - Technician User guide

quadient MultiFamily - Technician User guide

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