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Technician Guide
V1.2 Nov. 2022
MultiFamily - Technician Menu Guide
Table of Contents
Machine Guide 11
1.1 Welcome screen ...................................................................................................................................................................................3
1.2 Using ‘IT’ login code ............................................................................................................................................................................5
1.3 Using ‘TECHNICIAN’ login code ......................................................................................................................................................6
1.4 Using ‘PROPERTY MANAGER’ login code ...................................................................................................................................7
1.5 Using ‘ENGINEER’ login code ...........................................................................................................................................................8
1.6 Admin Actions Tab: Drop-Down Menu Options ........................................................................................................................9
1.7 Maintenance Tab: Drop Down Menu Options .........................................................................................................................14
1.8 Info/Options Drop-down .................................................................................................................................................................20
1.9 Delivery Simulation mode steps ...................................................................................................................................................22
Machine Guide1
1.1 Welcome screen .........................................................................................................................3
1.2 Using ‘IT’ login code ...................................................................................................................5
1.3 Using ‘TECHNICIAN’ login code ..............................................................................................6
1.4 Using ‘PROPERTY MANAGER’ login code ...........................................................................7
1.5 Using ‘ENGINEER’ login code ..................................................................................................8
1.6 Admin Actions Tab: Drop-Down Menu Options ................................................................9
1.7 Maintenance Tab: Drop Down Menu Options ..................................................................14
1.8 Info/Options Drop-down ........................................................................................................20
1.9 Delivery Simulation mode steps ...........................................................................................22
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Welcome screen1.1
By default, the screensaver is displayed.
Screensaver
When users initially see the touch screen, they will be prompted to tap anywhere to start. From this screen, users can enter
into any available mode:
•Resident
•Admin Mode
•Courier Mode
Welcome Screen
Users will be prompted to enter a unique code, which will take them to the proper mode (for example, resident or courier
mode) based upon the code entered.
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About Us
If users select the “?” in the upper right hand corner, they will be brought to the screen containing additional information
about Parcel Pending Lockers and contact information for Technical Support.
Locker System Error
In the event there is an error with the system, the screen to the right will appear, prompting the user to contact Technical
Support.
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Using ‘IT’ login code1.2
Using ‘IT’ login code
1. From the home screen, type your code then hit “ENTER”. 2. Choose one of these three menus depending upon the
action(s) to be performed. The actions will be explained
in greater details on following paragraphs.
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Using ‘TECHNICIAN’ login code1.3
Using ‘TECHNICIAN’ login code
1. From the home screen, type your code then hit “ENTER”. 2. Choose one of these three menus depending upon the
action(s) to be performed. The actions will be explained
in greater details on following paragraphs.
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Using ‘PROPERTY MANAGER’ login code1.4
Using ‘PROPERTY MANAGER’ login code
1. From the home screen, type your code then hit “ENTER”. 2. Choose one of these three menus depending upon the
action(s) to be performed. The actions will be explained
in greater details on following paragraphs.
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Using ‘ENGINEER’ login code1.5
Using ‘ENGINEER’ login code
1. From the home screen, type your code then hit “ENTER”. 2. Choose one of these three menus depending upon the
action(s) to be performed. The actions will be explained
in greater details on following paragraphs.
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Admin Actions Tab: Drop-Down Menu Options1.6
Admin > Actions > Open Box
This option allows the user to open a locker box. Enter the number assigned to the box to open, then click “ENTER”.
Admin > Actions > Open All Boxes
This option allows the user to open all boxes within a locker system. To open all boxes, choose this mode then click “START”.
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Admin > Actions > Clear All Boxes
This option allows the user to mark all packages contained within boxes in a locker as picked up. To mark all packages as
picked up, choose this mode then click “START”.
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Admin > Actions > Sync Data
This tab contains “SYNC” options which are used to sync between the portal database and the locker database.
Example: If an occupant is added, “SYNC” will ensure data is updated so that a locker is aware a new occupant exists and
lockers can be used for deliveries to that new occupant. This option works from both locker to portal as well as portal to
locker.
Available options include:
• All data
• Couriers
• Property Units
• Occupants
• Kiosk
• Lockers
• Property packages
• Property
• Boxes
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Admin > Actions > Test Camera
This mode allows the user to test the external camera to ensure it is working properly.
From the “ADMIN” drop down menu, upon selecting this option the user will see a live picture as seen from the camera
attached to the unit.
Admin > Actions > Change Theme
Using this option will allow the user to customize the look and feel of the home screen. Upon choosing the primary, secondary,
and third colors, click “SAVE COLOR” in the box to the left of each color. Upon choosing each color, click “ACTIVATE COLORS”
to change the theme.
The “DEFAULT COLORS” option will be options customer chooses prior to delivery.
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Admin > Actions > Find Resident
Using this option will allow the user to search for a resident by occupant name.
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Maintenance Tab: Drop Down Menu Options1.7
Admin > Maintenance > Hardware Configuration
Using this option will allow the admin to verify USB connections and configurations.
Admin > Maintenance > Package Maintenance
The Package Maintenance tab presents the following three options:
1. Check Discovered Packages: This option adds records for boxes with discovered packages in the database.
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2. Remove Discovered Packages: This option shows the number of discovered packages and should open the boxes of those
discovered packages.
Performed by property manager.
3. Advanced: Depending upon when this is used, this will perform different actions.
•Used Before Checking for Discovered Packages: Advanced will open all boxes with two discrepancies:
- Something is detected in the box but not recorded in the database.
- There is an entry in the database, but nothing is sensed in that box.
•Used After Checking for Discovered Packages: Advanced will only open the boxes where nothing is recorded in the
database.
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Admin > Maintenance > Query Sensors
Using this option will allow the Admin to test the sensors.
Admin > Maintenance > Confirm Accuracy
This option allows the Admin to perform a test to verify packages are contained within the proper locker. The Admin will be
directed to verify the contents of the locker belong to the correct recipient.
Click on “OPEN BOX” to verify the contents of the locker match the information shown on the screen.
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Admin > Maintenance > Tower Configuration
This option allows the locker units/locker banks to be configured per customer requirements (i.e. some units bigger on bottom,
smaller units on top, locker configuration, etc.).
Towers are first configured based upon the locker manufacturer through use of the “SUPPLIERS” drop-down menu:
Then configured by the chronological order, left to right.
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Admin > Maintenance > Network
Using this option tells the unit to find a connection/reconnect to the network.
Admin > Maintenance > Disable Boxes
If a box is disabled/unable to accept deliveries, this option will allow the box to refrain from receiving/containing shipments.
Enter the box number to be disabled, then press “ENTER”.
If a box has already been disabled, it will be listed along the top of Admin > Maintenance > Disable
Boxes screen under the heading “DISABLED BOXES”.
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Admin > Maintenance > Reboot
Selecting this option allows the Admin to restart the entire system.
Admin > Maintenance > Import Odroid
This option checks for any packages which are unaccounted for. If a package is unaccounted for, this option will open the
boxes for packages which need to be redelivered.
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