ProMinent DULCOnneX Installation And Operating Instructions Manual

Brand: ProMinent

Model: DULCOnneX

Type: Installation And Operating Instructions Manual

DULCOnneX gateway

for compatible ProMinent

Ethernet controllers

Installation and operating instructions

CAN

open

P PM 0038 SW

DULCOnneX

WiFi

These operating instructions are only

valid in conjunction with the operating

instructions for the ProMinent

device

to be controlled.

981828 BA PM 019 12/19 EN

Please carefully read these operating instructions before use. · Do not discard.

The operator shall be liable for any damage caused by installation or operating errors.

The latest version of the operating instructions are available on our homepage.

Table of contents

1 About this unit......................................................................................................................... 3

2 Safety...................................................................................................................................... 4

3 Storage and Transport............................................................................................................ 6

4 Assembly................................................................................................................................. 7

4.1 Wall-mounting................................................................................................................ 7

4.2 Pipe Assembly................................................................................................................ 8

5 Installation, electrical............................................................................................................. 10

Commissioning of a controller with Ethernet connector on the DULCOnneX gateway......... 11

7 Troubleshooting.................................................................................................................... 14

7.1 Faults, particular........................................................................................................... 14

7.1.1 Checklist of requirements.......................................................................................... 14

7.1.2 Explanations for a better understanding of the "DULCOnneX gateway"................... 16

7.1.3 Potential problems when starting up......................................................................... 17

7.1.4 Router recommendations.......................................................................................... 17

8 Maintenance, Repair and Disposal....................................................................................... 19

8.1 Maintenance................................................................................................................. 19

8.2 Repairs......................................................................................................................... 19

8.3 Disposal........................................................................................................................ 19

9 Technical data....................................................................................................................... 20

10 Excerpt from the Declaration of Conformity.......................................................................... 21

Table of contents

1 About this unit

The “DULCOnneX gateway” can communicate with many smart devices (smartphone, tablet, ...) or

desktop computers (PC, laptop, ...) via Wi-Fi or LAN. This enables CAN controllers, which have

been connected to the “DULCOnneX gateway” and that have been equipped by ProMinent for this

purpose, to be largely controlled and monitored by a smart device or desktop computer.

Order no. Controllable units

1098723 Controller AEGIS

1098756

DULCOMETER

dialog DACb

Specific information must be stated in certain countries:

Country Information

USA: Contains FCC ID: 2ADHKATWINC1500

Canada: Contains IC: 29266ATWINC1500

Contiens IC: 29266-ATWINC1500

About this unit

2 Safety

CAUTION!

Danger from hackers

The user must guarantee the IT

security of his smart device (smart‐

phone, tablet, ...) to ensure that his

installation cannot be controlled by

hackers.

CAUTION!

Danger from hackers

With regard to passwords, apply the

generally accepted rules for a secure

password (minimum length, special

characters, lower/upper case, no

names...).

CAUTION!

Do not modify the unit.

In particular do not increase the size of

the aerial.

NOTICE!

Warning against illegal operation

Observe the regulations that apply

where the unit is installed.

Intended use

n Only use the unit to monitor ProMinent

controllers in accordance with the oper‐

ating instructions.

n Only use the unit once it has been cor‐

rectly installed and started up in accord‐

ance with the technical data and specifica‐

tions contained in the operating

instructions.

n All other uses, software modifications or

conversions are prohibited.

n This network-capable product is not

intended for communication with other

mobile communication or network-capable

products in critical infrastructures without

the use of compensating measures in

accordance with the applicable regula‐

tions.

n The unit is not intended for use outdoors

without appropriate protective measures.

n Only allow trained and authorised per‐

sonnel to operate the unit.

n You have a responsibility to adhere to the

information contained in the operating

instructions at the different phases of the

unit's service life.

Qualification of personnel

Personnel must:

n Be familiar with smart devices.

n Be familiar with network technology and

Ethernet technology.

n Have read and understood these operating

instructions.

Licenses for this Wi-Fi unit

The Wi-Fi unit may be operated licence-free in

the following countries:

Safety

Germany, Canada, USA

Belgium, Denmark, Estonia, Finland, France,

Greece, Great Britain, Ireland, Italy, Latvia,

Lithuania, Luxembourg, Malta, the Netherlands,

Norway, Austria, Poland, Portugal, Sweden,

Switzerland, Slovakia, Slovenia, Spain, Czech

Republic, Hungary and Cyprus.

CAUTION!

For all other countries:

Check whether the operation of the Wi-

Fi unit is permitted in the country in

question. Please get in touch with the

ProMinent head office.

Emissions

WARNING!

The “DULCOnneX gateway” is not

designed for applications in which inter‐

ference from or by the “DULCOnneX

gateway” can lead to fatal injury,

serious personal injury or serious mate‐

rial damage.

WARNING!

The Wi-Fi unit can cause interference

to or even destroy radio and television

frequencies.

It is essential to avoid this.

– For remedies, refer to the "Trou‐

bleshooting" chapter.

Start up the unit in accordance with the official

start-up instructions:

This unit complies with Part 15 of the FCC Reg‐

ulations. The following 2 conditions must be ful‐

filled for operation: (1) This unit should not

cause any hazardous interference, and (2) this

unit should tolerate all interference, including

interference that can cause undesirable opera‐

tion.

Safety

3 Storage and Transport

CAUTION!

Protect the module from moisture and

the effects of chemicals, even when still

packaged!

Store and transport the module it its original

packaging.

Ambient conditions for storage and transporta‐

tion:

n Temperature: -20 °C ... +60 °C

n Max. permissible relative humidity (DIN EN

60068-2-30): 95%, non-condensing

Storage and Transport

4 Assembly

CAUTION!

There needs to be Wi-Fi reception at the intended site of the "DULCOnneX gateway".

The unit is suitable for mounting on a wall or a pipe.

Tab. 1: Mounting materials (contained in the scope of delivery):

Description Quantity

Wall/tube retaining bracket 1

Half-round head screws 5x45 mm 2

Washer 5.3 2

Rawlplug Ø 8 mm, plastic 2

Sealing cap 1

Cable tie 2

Locking screw (PT) 1

4.1 Wall-mounting

Assembly (mechanical)

A0273

Fig. 1: Removing the wall/tube retaining bracket

1. Remove the wall/tube retaining bracket.

Pull the two snap-hooks (1) outwards

and push upwards

2. Fold out the wall/tube retaining bracket

(2) and pull out downwards

3. Mark two drill holes diagonally to each

other, using the wall/tube retaining

bracket as a drilling template

4. Drill holes: Ø 8 mm, d = 50 mm

Assembly

A0274

Fig. 2: Screw the wall/tube retaining bracket in

place with washers

5. Screw the wall/tube retaining bracket in

place with washers

6. Suspend the device on the top of the

wall/tube retaining bracket and, using

light pressure at the bottom, press it

against the wall/tube retaining bracket.

Then press upwards until the device

audibly snaps into position

4.2 Pipe Assembly

Assembly (mechanical)

Pipe diameter

Pipe diameter: 25 mm to 60 mm.

A0273

Fig. 3: Removing the wall/tube retaining bracket

1. Remove the wall/tube retaining bracket.

Pull the two snap-hooks (1) outwards

and push upwards

2. Fold out the wall/tube retaining bracket

(2) and pull out downwards

3. Secure the wall/tube retaining bracket

using cable ties (or pipe clips) to the

pipe

Assembly

A0275

Fig. 4: Suspending the device and fixing into

place

4. Suspend the device (1) on the top of the

wall/tube retaining bracket and, using

light pressure at the bottom (2), press it

against the wall/tube retaining bracket.

Then press upwards (3) until the device

audibly snaps into position

Assembly

5 Installation, electrical

CAUTION!

Malfunction from interference-prone

cables

Do not route the signal leads of the unit

alongside interference-prone cabling.

The interference could lead to malfunc‐

tion of the unit.

Implement interference suppression

measures in places where there is elec‐

trical interference in the environment.

CAUTION!

Malfunction from penetrated moisture

If this occurs: Properly seal the strain

relief mechanisms or cable threaded

connectors. Otherwise the intended

degree of protection will not be ach‐

ieved.

Requirements:

n The DULCOnneX units have an Ethernet

connector

1. The DULCOnneX units can be con‐

nected to your Ethernet installation.

2. Prepare the sockets for the controllers

and the “DULCOnneX gateway” but do

not yet insert the mains plug! That is

done during commissioning.

Installation, electrical

6 Commissioning of a controller with Ethernet connector on

the DULCOnneX gateway

The following is needed:

n "DULCOnneX gateway"

n DULCOnneX access code

n Controller with Ethernet connector

n M12 Ethernet cable

n Wi-Fi connection

n Smartphone, tablet or PC

Connection

1. Use the Ethernet cable to connect the

controller to the "DULCOnneX

gateway".

2. Prepare the socket for the controller

and/or the plug-in power pack but do not

yet insert the plug! This needs to

happen later in a controlled manner.

Setting up the controller

1. Connect the controller to the mains

voltage.

2. In the controller menu, in a menu, such

as Set-up - Bus configuration, make

sure that 192.168.001.201 is entered

as the IP address.

(i.e. DHCP must be deactivated.)

Setting up the "DULCOnneX gateway"

1. Connect the "DULCOnneX gateway" to

the mains voltage.

Only Wi-Fi and not LAN can be used

for the configuration!

2. Connect your PC, laptop or smart

device to the "DULCOnneX" Wi-Fi:

SSID: DULCOnneXgw$$$$ *

Password: FD1960de01

* $$$$ = the last 4 digits of the device’s

serial number

3. Use a current web browser to connect

your PC, laptop, smart device, to the

address

192.168.42.101

P PM 0042 SW

Host:

WiFi Server Information

DULCOnneX Settings

Save Server Settings

services.prominent.de

Upload-Cycle:

seconds

Fig. 5

4. On this page you can extend the length

of pauses between the transfer of your

data packages to take the strain off your

network installation or save money.

Commissioning of a controller with Ethernet connector on the DULCOnneX

gateway

P PM 0044 SW

Region (0,1,2):

SSID:

Password:

WiFi Settings:

WiFi Server Information

DULCOnneX Settings

Save Settings

YOUR_SSID

YOUR_Password

Fig. 6

5. Enter the following on this page:

n "Region" (0 = Europe, 1 = North

America, 2 = Asia)

n "SSID" of your Wi-Fi ("

Your_SSID

n "Password" of your Wi-Fi

Your_Password

6. Save the entries and wait until the "DUL‐

COnneX gateway" restarts.

The following generally applies: Once

switched on, the "DULCOnneX

gateway" searches for the Wi-Fi with

the access data from its internal

memory.

There are now 2 options:

–

If this Wi-Fi is found, the "DUL‐

COnneX gateway" connects to it

and begins to transmit its data to

the DULCOnneX server.

–

If this Wi-Fi is not found, the "DUL‐

COnneX gateway" sets up its own

Wi-Fi using the SSID "DULCOn‐

neXgw$$$$". You can now follow

the steps under "DULCOnneX set-

up" and set up the DULCOnneX.

Setting up an account

(Only if no account already exists.)

1. To create an account on the "DUL‐

COnneX platform"

dulconnex.prominent.com/signup.html,

create a

‘username’

and a

‘password’

and enter your own e-mail address.

2. Enter the

‘access code’

(which you

received in the post) and enter a tick to

accept the legal information / "ProMinent

GmbH SLA Terms and Conditions".

You will receive a verification e-

mail.

3. Click on the link in the verification e-

mail.

Add the controller / device to the account

Requirement:

The controller / device have been fully set up.

1. Log in to the "DULCOnneX platform"

dulconnex.prominent.com/login.html

2. Click on

‘Add device’

3. Enter the serial number of the controller

- refer to the nameplate on the device or

in the device’s menu.

You will then be able to see the

latest measured values from your

controller in the browser on the

"DULCOnneX platform" in a matter

of minutes.

Commissioning of a controller with Ethernet connector on the DULCOnneX

gateway

Debugging tip

P PM 0041 SW

Serial numbers of connected devices:

388889123;

452367899;

837465621;

Status Information:

WiFi Server Information

DULCOnneX Settings

Fig. 7

You can use this page to check which devices

have been detected by the system by means of

their serial numbers.

Commissioning of a controller with Ethernet connector on the DULCOnneX

gateway

7 Troubleshooting

Fault description Cause Remedy

Connection problems There is a problem with

the Ethernet.

Briefly disconnect the Ethernet cable from

the "DULCOnneX gateway".

Briefly disconnect the "DULCOnneX

gateway" from the mains power supply.

The "DULCOnneX

gateway" and other

devices are interfering

with each other.*

The Bluetooth signal from

the smart device is inter‐

fering with the connec‐

tion.

Switch off Bluetooth on the smart device.

Interference with other

devices is causing a

problem.

Change the orientation of the "DUL‐

COnneX gateway" until the problems dis‐

appear.

Change the installation site of the "DUL‐

COnneX gateway" until the problems dis‐

appear.

Connect the "DULCOnneX gateway" and

the devices experiencing interference to

different power circuits.

Call in a high-frequency engineer.

Other devices are inter‐

fering with the Wi-Fi con‐

nection to the "DUL‐

COnneX gateway".

Increase the gap between the devices and

the "DULCOnneX gateway".

* Confirm or cancel this by switching the "DULCOnneX gateway" on and off.

7.1 Faults, particular

7.1.1

Checklist of requirements

a) General information

Disconnect all devices from the bus as

soon as you:

n replace a "DULCOnneX gateway"

n change the hardware of a device

n change the cabling.

Troubleshooting

b) Wi-Fi

Check point OK

The Wi-Fi exists.

The Wi-Fi is not covered.

The Wi-Fi MAC filtering is deactivated or the MAC address is not in the "white list".

The Wi-Fi’s Internet connection does not need a proxy server or other specific security

equipment.

There are no "spaces" in the Wi-Fi SSID.

(No longer relevant for all DACb as of version 1.1.4.0. and AEGIS as of version 4.1.4.0.)

The Wi-Fi SSID has fewer than 32 digits.@

c) Devices

Check point OK

The part no. of the "DULCOnneX gateway" matches the device / devices, which is / are to

be connected:

Devices, which are to be connected: Part no. "DULCOnneX

gateway"

gamma/ X GMXa,

gamma/ XL GXLa,

delta DLTa

1098754

Sigma X

Dulco

flex DF4a,

1098755

AEGIS II 1098723

DULCOMETER

diaLog DACb

1098756

UV system Dulcodes LP UVCb 1098757

Troubleshooting

7.1.2 Explanations for a better understanding of the "DULCOnneX gateway"

a) Definitions

Name Definition

Host Wi-Fi The customer’s Wi-Fi to which the "DULCOnneX gateway" is

connected.

Configuration Wi-Fi The Wi-Fi of the "DULCOnneX gateway", with which you can

connect to set up the "DULCOnneX gateway". The "DULCOnneX

gateway" acts like an access point if this Wi-Fi is present.

b) Wi-Fi

The information for the host Wi-Fi is stored on

the SD card in the "DULCOnneX gateway". As

soon as you start the "DULCOnneX gateway", it

automatically looks for the host Wi-Fi and tries

to connect to it.

If the "DULCOnneX gateway" does not manage

to connect to the host Wi-Fi, it opens its own

Wi-Fi using "DULCOnneXgw$$$$" ($$$$ = the

last 4 digits of the serial number) or in older

versions, using the SSID "DULCOnnect" .

c) Connected devices

While starting up, the desired device must be

connected to the "DULCOnneX gateway" and

run smoothly.

During the start up, the following must occur,

for example:

n a DACb or AEGIS must be connected to

the "DULCOnneX gateway"; the IP of the

DACb or AEGIS must be set to

192.168.1.201.

Troubleshooting

7.1.3 Potential problems when starting up

a) Wi-Fi

Problem Cause Remedy

The "DULCOnneX gateway" is

not opening its configuration Wi-

Fi.

The "DULCOnneX

gateway" is connected to

the host Wi-Fi.

Switch off the host Wi-Fi or move

to somewhere that the host Wi-Fi

cannot reach.

The "DULCOnneX

gateway" cannot connect

to the device.

Ensure you use valid connection

data and a fully functional device.

(No longer relevant for all DACb as

of version 1.1.4.0. and AEGIS as

of version 4.1.4.0.)

b) Connection to devices

Problem Remedy

The "DULCOnneX gateway" cannot be con‐

nected to the DACb or AEGIS.

Check the cable connection.

Check the LAN configuration (192.168.1.201).

7.1.4 Router recommendations

Router type Properties, test results

Welotec TK525L-W Industry standard. Excellent configuration potential. Very good. Rather

expensive.

HUAWEI B525 Can be used for many purposes.

Fritzbox 6820 LTE Very similar to "HUAWEI B525".

TP Link M7310 Only a few setting options (e.g. you are not free to select the channel).

Has an integrated battery; so the router doesn’t automatically switch off

and on once connected to or separated from the power supply.

Netgear Aircard

790.

Not recommended for use with our "DULCOnneX gateways".

Troubleshooting

–

None of the routers have IP protection; so consider fitting into a housing.

–

If you experience any problems with your router, please let us know - we could produce

a "black list".@

Debugging tip

P PM 0041 SW

Serial numbers of connected devices:

388889123;

452367899;

837465621;

Status Information:

WiFi Server Information

DULCOnneX Settings

Fig. 8

You can use this page to check which devices

have been detected by the system by means of

their serial numbers.

Troubleshooting

8 Maintenance, Repair and Disposal

8.1 Maintenance

CAUTION!

Warning of faulty operation

No moisture may penetrate the

housing.

– Check the housing for damage.

–

Check that the seals are properly

fitted.

CAUTION!

The surfaces may be damaged

Do not under any circumstances use

solvent to clean the surfaces. Solvent

can attack the surfaces.

– Clean the housing with a slightly

damp cloth.

Then rub dry.

8.2 Repairs

Return the device to the manufacturer for

repair.

8.3

Disposal

CAUTION!

Disposal regulations

– Note the currently applicable

national regulations and stand‐

ards.

Sign indicating EU collection system

In accordance with the European Directive

2012/19/EU on waste electrical and electronic

equipment, this device features the symbol

showing a waste bin with a line through it. The

device must not be disposed of along with

domestic waste. To return the device, use the

return and collection systems available and

observe the local legal requirements.

Maintenance, Repair and Disposal

9 Technical data

Ambient conditions

Ambient conditions for storage and transporta‐

tion:

n Temperature: -20 °C ... +60 °C

n Max. permissible relative humidity (DIN EN

60068-2-30): 95%, non-condensing

n UV radiation, sunlight: do not directly

expose the unit

Degree of protection

Protection against contact and moisture in

accordance with IEC 529, EN 60529, DIN VDE

0470 Part 1:

Unit IP 65

Plug-in power pack IP 22

Electrical data

- refer to nameplate

Frequency and transmission output

The data for the Wi-Fi is as follows:

Frequency 2.4 GHz

Transmission output 100 mW

Materials

Housing: PPE-GF 10

Technical data

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ProMinent DULCOnneX Installation And Operating Instructions Manual

ProMinent DULCOnneX Installation And Operating Instructions Manual

ProMinent DULCOnneX Installation And Operating Instructions Manual

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