DULCOnneX gateway
for compatible ProMinent
®
Ethernet controllers
Installation and operating instructions
CAN
open
P PM 0038 SW
DULCOnneX
WiFi
These operating instructions are only
valid in conjunction with the operating
instructions for the ProMinent
®
device
to be controlled.
EN
981828 BA PM 019 12/19 EN
Please carefully read these operating instructions before use. · Do not discard.
The operator shall be liable for any damage caused by installation or operating errors.
The latest version of the operating instructions are available on our homepage.
Table of contents
1 About this unit......................................................................................................................... 3
2 Safety...................................................................................................................................... 4
3 Storage and Transport............................................................................................................ 6
4 Assembly................................................................................................................................. 7
4.1 Wall-mounting................................................................................................................ 7
4.2 Pipe Assembly................................................................................................................ 8
5 Installation, electrical............................................................................................................. 10
6
Commissioning of a controller with Ethernet connector on the DULCOnneX gateway......... 11
7 Troubleshooting.................................................................................................................... 14
7.1 Faults, particular........................................................................................................... 14
7.1.1 Checklist of requirements.......................................................................................... 14
7.1.2 Explanations for a better understanding of the "DULCOnneX gateway"................... 16
7.1.3 Potential problems when starting up......................................................................... 17
7.1.4 Router recommendations.......................................................................................... 17
8 Maintenance, Repair and Disposal....................................................................................... 19
8.1 Maintenance................................................................................................................. 19
8.2 Repairs......................................................................................................................... 19
8.3 Disposal........................................................................................................................ 19
9 Technical data....................................................................................................................... 20
10 Excerpt from the Declaration of Conformity.......................................................................... 21
Table of contents
2
1 About this unit
The “DULCOnneX gateway” can communicate with many smart devices (smartphone, tablet, ...) or
desktop computers (PC, laptop, ...) via Wi-Fi or LAN. This enables CAN controllers, which have
been connected to the “DULCOnneX gateway” and that have been equipped by ProMinent for this
purpose, to be largely controlled and monitored by a smart device or desktop computer.
Order no. Controllable units
1098723 Controller AEGIS
1098756
DULCOMETER
®
dialog DACb
Specific information must be stated in certain countries:
Country Information
USA: Contains FCC ID: 2ADHKATWINC1500
Canada: Contains IC: 29266ATWINC1500
Contiens IC: 29266-ATWINC1500
About this unit
3
2 Safety
CAUTION!
Danger from hackers
The user must guarantee the IT
security of his smart device (smart‐
phone, tablet, ...) to ensure that his
installation cannot be controlled by
hackers.
CAUTION!
Danger from hackers
With regard to passwords, apply the
generally accepted rules for a secure
password (minimum length, special
characters, lower/upper case, no
names...).
CAUTION!
Do not modify the unit.
In particular do not increase the size of
the aerial.
NOTICE!
Warning against illegal operation
Observe the regulations that apply
where the unit is installed.
Intended use
n Only use the unit to monitor ProMinent
®
controllers in accordance with the oper‐
ating instructions.
n Only use the unit once it has been cor‐
rectly installed and started up in accord‐
ance with the technical data and specifica‐
tions contained in the operating
instructions.
n All other uses, software modifications or
conversions are prohibited.
n This network-capable product is not
intended for communication with other
mobile communication or network-capable
products in critical infrastructures without
the use of compensating measures in
accordance with the applicable regula‐
tions.
n The unit is not intended for use outdoors
without appropriate protective measures.
n Only allow trained and authorised per‐
sonnel to operate the unit.
n You have a responsibility to adhere to the
information contained in the operating
instructions at the different phases of the
unit's service life.
Qualification of personnel
Personnel must:
n Be familiar with smart devices.
n Be familiar with network technology and
Ethernet technology.
n Have read and understood these operating
instructions.
Licenses for this Wi-Fi unit
The Wi-Fi unit may be operated licence-free in
the following countries:
Safety
4
Germany, Canada, USA
Belgium, Denmark, Estonia, Finland, France,
Greece, Great Britain, Ireland, Italy, Latvia,
Lithuania, Luxembourg, Malta, the Netherlands,
Norway, Austria, Poland, Portugal, Sweden,
Switzerland, Slovakia, Slovenia, Spain, Czech
Republic, Hungary and Cyprus.
CAUTION!
For all other countries:
Check whether the operation of the Wi-
Fi unit is permitted in the country in
question. Please get in touch with the
ProMinent head office.
Emissions
WARNING!
The “DULCOnneX gateway” is not
designed for applications in which inter‐
ference from or by the “DULCOnneX
gateway” can lead to fatal injury,
serious personal injury or serious mate‐
rial damage.
WARNING!
The Wi-Fi unit can cause interference
to or even destroy radio and television
frequencies.
It is essential to avoid this.
– For remedies, refer to the "Trou‐
bleshooting" chapter.
Start up the unit in accordance with the official
start-up instructions:
This unit complies with Part 15 of the FCC Reg‐
ulations. The following 2 conditions must be ful‐
filled for operation: (1) This unit should not
cause any hazardous interference, and (2) this
unit should tolerate all interference, including
interference that can cause undesirable opera‐
tion.
Safety
5
3 Storage and Transport
CAUTION!
Protect the module from moisture and
the effects of chemicals, even when still
packaged!
Store and transport the module it its original
packaging.
Ambient conditions for storage and transporta‐
tion:
n Temperature: -20 °C ... +60 °C
n Max. permissible relative humidity (DIN EN
60068-2-30): 95%, non-condensing
Storage and Transport
6
4 Assembly
CAUTION!
There needs to be Wi-Fi reception at the intended site of the "DULCOnneX gateway".
The unit is suitable for mounting on a wall or a pipe.
Tab. 1: Mounting materials (contained in the scope of delivery):
Description Quantity
Wall/tube retaining bracket 1
Half-round head screws 5x45 mm 2
Washer 5.3 2
Rawlplug Ø 8 mm, plastic 2
Sealing cap 1
Cable tie 2
Locking screw (PT) 1
4.1 Wall-mounting
Assembly (mechanical)
2
1
A0273
Fig. 1: Removing the wall/tube retaining bracket
1. Remove the wall/tube retaining bracket.
Pull the two snap-hooks (1) outwards
and push upwards
2. Fold out the wall/tube retaining bracket
(2) and pull out downwards
3. Mark two drill holes diagonally to each
other, using the wall/tube retaining
bracket as a drilling template
4. Drill holes: Ø 8 mm, d = 50 mm
Assembly
7
A0274
Fig. 2: Screw the wall/tube retaining bracket in
place with washers
5. Screw the wall/tube retaining bracket in
place with washers
6. Suspend the device on the top of the
wall/tube retaining bracket and, using
light pressure at the bottom, press it
against the wall/tube retaining bracket.
Then press upwards until the device
audibly snaps into position
4.2 Pipe Assembly
Assembly (mechanical)
Pipe diameter
Pipe diameter: 25 mm to 60 mm.
2
1
A0273
Fig. 3: Removing the wall/tube retaining bracket
1. Remove the wall/tube retaining bracket.
Pull the two snap-hooks (1) outwards
and push upwards
2. Fold out the wall/tube retaining bracket
(2) and pull out downwards
3. Secure the wall/tube retaining bracket
using cable ties (or pipe clips) to the
pipe
Assembly
8
A0275
3
2
1
Fig. 4: Suspending the device and fixing into
place
4. Suspend the device (1) on the top of the
wall/tube retaining bracket and, using
light pressure at the bottom (2), press it
against the wall/tube retaining bracket.
Then press upwards (3) until the device
audibly snaps into position
Assembly
9
5 Installation, electrical
CAUTION!
Malfunction from interference-prone
cables
Do not route the signal leads of the unit
alongside interference-prone cabling.
The interference could lead to malfunc‐
tion of the unit.
Implement interference suppression
measures in places where there is elec‐
trical interference in the environment.
CAUTION!
Malfunction from penetrated moisture
If this occurs: Properly seal the strain
relief mechanisms or cable threaded
connectors. Otherwise the intended
degree of protection will not be ach‐
ieved.
Requirements:
n The DULCOnneX units have an Ethernet
connector
1. The DULCOnneX units can be con‐
nected to your Ethernet installation.
2. Prepare the sockets for the controllers
and the “DULCOnneX gateway” but do
not yet insert the mains plug! That is
done during commissioning.
Installation, electrical
10
6 Commissioning of a controller with Ethernet connector on
the DULCOnneX gateway
The following is needed:
n "DULCOnneX gateway"
n DULCOnneX access code
n Controller with Ethernet connector
n M12 Ethernet cable
n Wi-Fi connection
n Smartphone, tablet or PC
Connection
1. Use the Ethernet cable to connect the
controller to the "DULCOnneX
gateway".
2. Prepare the socket for the controller
and/or the plug-in power pack but do not
yet insert the plug! This needs to
happen later in a controlled manner.
Setting up the controller
1. Connect the controller to the mains
voltage.
2. In the controller menu, in a menu, such
as Set-up - Bus configuration, make
sure that 192.168.001.201 is entered
as the IP address.
(i.e. DHCP must be deactivated.)
Setting up the "DULCOnneX gateway"
1. Connect the "DULCOnneX gateway" to
the mains voltage.
Only Wi-Fi and not LAN can be used
for the configuration!
2. Connect your PC, laptop or smart
device to the "DULCOnneX" Wi-Fi:
SSID: DULCOnneXgw$$$$ *
Password: FD1960de01
* $$$$ = the last 4 digits of the device’s
serial number
3. Use a current web browser to connect
your PC, laptop, smart device, to the
address
192.168.42.101
.
P PM 0042 SW
Host:
WiFi Server Information
DULCOnneX Settings
Save Server Settings
services.prominent.de
Upload-Cycle:
15
seconds
Fig. 5
4. On this page you can extend the length
of pauses between the transfer of your
data packages to take the strain off your
network installation or save money.
Commissioning of a controller with Ethernet connector on the DULCOnneX
gateway
11
P PM 0044 SW
Region (0,1,2):
SSID:
Password:
WiFi Settings:
WiFi Server Information
DULCOnneX Settings
Save Settings
YOUR_SSID
YOUR_Password
0
Fig. 6
5. Enter the following on this page:
n "Region" (0 = Europe, 1 = North
America, 2 = Asia)
n "SSID" of your Wi-Fi ("
Your_SSID
")
n "Password" of your Wi-Fi
("
Your_Password
")
6. Save the entries and wait until the "DUL‐
COnneX gateway" restarts.
The following generally applies: Once
switched on, the "DULCOnneX
gateway" searches for the Wi-Fi with
the access data from its internal
memory.
There are now 2 options:
–
If this Wi-Fi is found, the "DUL‐
COnneX gateway" connects to it
and begins to transmit its data to
the DULCOnneX server.
–
If this Wi-Fi is not found, the "DUL‐
COnneX gateway" sets up its own
Wi-Fi using the SSID "DULCOn‐
neXgw$$$$". You can now follow
the steps under "DULCOnneX set-
up" and set up the DULCOnneX.
Setting up an account
(Only if no account already exists.)
1. To create an account on the "DUL‐
COnneX platform"
dulconnex.prominent.com/signup.html,
create a
‘username’
and a
‘password’
and enter your own e-mail address.
2. Enter the
‘access code’
(which you
received in the post) and enter a tick to
accept the legal information / "ProMinent
GmbH SLA Terms and Conditions".
ð
You will receive a verification e-
mail.
3. Click on the link in the verification e-
mail.
Add the controller / device to the account
Requirement:
The controller / device have been fully set up.
1. Log in to the "DULCOnneX platform"
dulconnex.prominent.com/login.html
.
2. Click on
‘Add device’
.
3. Enter the serial number of the controller
- refer to the nameplate on the device or
in the device’s menu.
ð
You will then be able to see the
latest measured values from your
controller in the browser on the
"DULCOnneX platform" in a matter
of minutes.
Commissioning of a controller with Ethernet connector on the DULCOnneX
gateway
12
Debugging tip
P PM 0041 SW
Serial numbers of connected devices:
388889123;
452367899;
837465621;
Status Information:
WiFi Server Information
DULCOnneX Settings
Fig. 7
You can use this page to check which devices
have been detected by the system by means of
their serial numbers.
Commissioning of a controller with Ethernet connector on the DULCOnneX
gateway
13
7 Troubleshooting
Fault description Cause Remedy
Connection problems There is a problem with
the Ethernet.
Briefly disconnect the Ethernet cable from
the "DULCOnneX gateway".
Briefly disconnect the "DULCOnneX
gateway" from the mains power supply.
The "DULCOnneX
gateway" and other
devices are interfering
with each other.*
The Bluetooth signal from
the smart device is inter‐
fering with the connec‐
tion.
Switch off Bluetooth on the smart device.
Interference with other
devices is causing a
problem.
Change the orientation of the "DUL‐
COnneX gateway" until the problems dis‐
appear.
Change the installation site of the "DUL‐
COnneX gateway" until the problems dis‐
appear.
Connect the "DULCOnneX gateway" and
the devices experiencing interference to
different power circuits.
Call in a high-frequency engineer.
Other devices are inter‐
fering with the Wi-Fi con‐
nection to the "DUL‐
COnneX gateway".
Increase the gap between the devices and
the "DULCOnneX gateway".
* Confirm or cancel this by switching the "DULCOnneX gateway" on and off.
7.1 Faults, particular
7.1.1
Checklist of requirements
a) General information
Disconnect all devices from the bus as
soon as you:
n replace a "DULCOnneX gateway"
n change the hardware of a device
n change the cabling.
Troubleshooting
14
b) Wi-Fi
Check point OK
The Wi-Fi exists.
The Wi-Fi is not covered.
The Wi-Fi MAC filtering is deactivated or the MAC address is not in the "white list".
The Wi-Fi’s Internet connection does not need a proxy server or other specific security
equipment.
There are no "spaces" in the Wi-Fi SSID.
(No longer relevant for all DACb as of version 1.1.4.0. and AEGIS as of version 4.1.4.0.)
The Wi-Fi SSID has fewer than 32 digits.@
c) Devices
Check point OK
The part no. of the "DULCOnneX gateway" matches the device / devices, which is / are to
be connected:
Devices, which are to be connected: Part no. "DULCOnneX
gateway"
gamma/ X GMXa,
gamma/ XL GXLa,
delta DLTa
1098754
Sigma X
Dulco
®
flex DF4a,
1098755
AEGIS II 1098723
DULCOMETER
®
diaLog DACb
1098756
UV system Dulcodes LP UVCb 1098757
Troubleshooting
15
7.1.2 Explanations for a better understanding of the "DULCOnneX gateway"
a) Definitions
Name Definition
Host Wi-Fi The customer’s Wi-Fi to which the "DULCOnneX gateway" is
connected.
Configuration Wi-Fi The Wi-Fi of the "DULCOnneX gateway", with which you can
connect to set up the "DULCOnneX gateway". The "DULCOnneX
gateway" acts like an access point if this Wi-Fi is present.
b) Wi-Fi
The information for the host Wi-Fi is stored on
the SD card in the "DULCOnneX gateway". As
soon as you start the "DULCOnneX gateway", it
automatically looks for the host Wi-Fi and tries
to connect to it.
If the "DULCOnneX gateway" does not manage
to connect to the host Wi-Fi, it opens its own
Wi-Fi using "DULCOnneXgw$$$$" ($$$$ = the
last 4 digits of the serial number) or in older
versions, using the SSID "DULCOnnect" .
c) Connected devices
While starting up, the desired device must be
connected to the "DULCOnneX gateway" and
run smoothly.
During the start up, the following must occur,
for example:
n a DACb or AEGIS must be connected to
the "DULCOnneX gateway"; the IP of the
DACb or AEGIS must be set to
192.168.1.201.
Troubleshooting
16
7.1.3 Potential problems when starting up
a) Wi-Fi
Problem Cause Remedy
The "DULCOnneX gateway" is
not opening its configuration Wi-
Fi.
The "DULCOnneX
gateway" is connected to
the host Wi-Fi.
Switch off the host Wi-Fi or move
to somewhere that the host Wi-Fi
cannot reach.
The "DULCOnneX
gateway" cannot connect
to the device.
Ensure you use valid connection
data and a fully functional device.
(No longer relevant for all DACb as
of version 1.1.4.0. and AEGIS as
of version 4.1.4.0.)
b) Connection to devices
Problem Remedy
The "DULCOnneX gateway" cannot be con‐
nected to the DACb or AEGIS.
Check the cable connection.
Check the LAN configuration (192.168.1.201).
7.1.4 Router recommendations
Router type Properties, test results
Welotec TK525L-W Industry standard. Excellent configuration potential. Very good. Rather
expensive.
HUAWEI B525 Can be used for many purposes.
Fritzbox 6820 LTE Very similar to "HUAWEI B525".
TP Link M7310 Only a few setting options (e.g. you are not free to select the channel).
Has an integrated battery; so the router doesn’t automatically switch off
and on once connected to or separated from the power supply.
Netgear Aircard
790.
Not recommended for use with our "DULCOnneX gateways".
Troubleshooting
17
–
None of the routers have IP protection; so consider fitting into a housing.
–
If you experience any problems with your router, please let us know - we could produce
a "black list".@
Debugging tip
P PM 0041 SW
Serial numbers of connected devices:
388889123;
452367899;
837465621;
Status Information:
WiFi Server Information
DULCOnneX Settings
Fig. 8
You can use this page to check which devices
have been detected by the system by means of
their serial numbers.
Troubleshooting
18
8 Maintenance, Repair and Disposal
8.1 Maintenance
CAUTION!
Warning of faulty operation
No moisture may penetrate the
housing.
– Check the housing for damage.
–
Check that the seals are properly
fitted.
CAUTION!
The surfaces may be damaged
Do not under any circumstances use
solvent to clean the surfaces. Solvent
can attack the surfaces.
– Clean the housing with a slightly
damp cloth.
Then rub dry.
8.2 Repairs
Return the device to the manufacturer for
repair.
8.3
Disposal
CAUTION!
Disposal regulations
– Note the currently applicable
national regulations and stand‐
ards.
Sign indicating EU collection system
In accordance with the European Directive
2012/19/EU on waste electrical and electronic
equipment, this device features the symbol
showing a waste bin with a line through it. The
device must not be disposed of along with
domestic waste. To return the device, use the
return and collection systems available and
observe the local legal requirements.
Maintenance, Repair and Disposal
19
9 Technical data
Ambient conditions
Ambient conditions for storage and transporta‐
tion:
n Temperature: -20 °C ... +60 °C
n Max. permissible relative humidity (DIN EN
60068-2-30): 95%, non-condensing
n UV radiation, sunlight: do not directly
expose the unit
Degree of protection
Protection against contact and moisture in
accordance with IEC 529, EN 60529, DIN VDE
0470 Part 1:
Unit IP 65
Plug-in power pack IP 22
Electrical data
- refer to nameplate
Frequency and transmission output
The data for the Wi-Fi is as follows:
Frequency 2.4 GHz
Transmission output 100 mW
Materials
Housing: PPE-GF 10
Technical data
20
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