Arlo VMK3500-100NAS User manual

December 2016

NETGEAR, Inc.

350 East Plumeria Drive

San Jose, CA 95134, USA

202-11380-12

Arlo Wire-Free

HD Security Camera System

User Manual

2

Support

For product updates and web support, visit http://www.arlo.com/en-us/support/.

Trademarks

reference purposes only.

Compliance

For the current EU Declaration of Conformity, visit

http://support.netgear.com/app/answers/detail/a_id/11621/.

For regulatory compliance information, visit

http://www.netgear.com/about/regulatory/.

See the regulatory compliance document before connecting the power supply.

3

Contents

1. Set Up Your System 6

Install Your Base Station �� 6

Arlo Base Station LEDs ��7

Use the Arlo App to Set Up an Account ��8

Insert Batteries Into Your Cameras ��9

Sync Your Cameras ��10

Arlo Camera Firmware Updates ��11

Place or Mount Your Cameras �� 12

Position Your Cameras ��13

Position Mode ��15

Add a Camera From Another Arlo Account ��16

2. View Your Content 17

View the Cameras Page ��17

View Camera Feeds �� 17

Record Clips From Live Video ��18

Control the Camera Feed Image ��19

Cloud Recording �� 21

View Recordings��21

Optimize Video Quality ��23

3. Personalize Your System 25

Name Your Cameras �� 25

Proﬁle Settings ��25

Grant Access to Friends �� 27

4. Settings 30

Turn the Arlo App Fingerprint ID Login On and O 30

Change the Time Zone �� 30

4

Video Settings �� 31

View Device Information ��33

Restart the Camera��33

Remove a Camera From Your Account �� 34

Turn the Arlo Camera On and O �� 34

5. Modes, Rules, and Smart Alerts 36

Select a Mode �� 36

Change Motion Sensitivity ��37

Manage Alerts �� 38

Set Up Geofencing ��39

Geofencing With Multiple Mobile Devices ��40

Geofencing Accuracy ��42

Geofencing First In Last Out �� 42

Schedule Your Camera Rules ��42

Add a Mode ��44

6. Manage Your Subscription Plan 46

Subscription Plans ��46

Renew Your Service Plan ��46

Select a Premier or Elite Subscription Plan ��46

7. Arlo Connect 48

Use Arlo With IFTTT ��48

Use Arlo Cameras With SmartThings ��48

8. Use SmartThings With Arlo Cameras 49

Prepare Arlo to Work With SmartThings ��49

Integrate Your Arlo Cameras With the SmartThings App 50

Adjust the Motion Sensitivity Level ��52

Adjust Push Notiﬁcations �� 53

5

9. FAQs and Troubleshooting 54

Battery FAQs ��54

Manage Bandwidth for Streaming ��55

Reduce the Number of Notiﬁcations ��55

Can’t See Video Streams in a Browser ��56

Not Receiving Push Notiﬁcations ��57

Verify That the Arlo Base Station Is Online ��59

Base Station Is Oine �� 60

Reset the Arlo Base Station to Factory Settings 61

10. Battery Warnings and Safety 63

Counterfeit and Inferior-Quality Battery Warning 63

Rechargeable Battery Warning �� 63

Safe Battery Handling and Usage �� 64

6

1. Set Up Your System

Setting up your Arlo system involves these steps:

1. Install your base station.

2. Get an account and link the base station.

3. Insert batteries into your cameras.

4. Sync your cameras to the base station.

5. Position your cameras.

Install Your Base Station

The base station connects to your home network and allows you to view your

camera streams from anywhere.

¾ To install your base station:

1. Connect the base station to your router using an Ethernet cable.

2. Connect the AC adapter to the base station.

7

Set Up Your System

3. Plug the AC adapter into an electrical outlet.

4. Press the On-O button on the back of the base station.

The Power LED and Internet LED light green in about two minutes.

Your base station is set up.

Arlo Base Station LEDs

See the following image for explanations for green, amber, and blinking LEDs:

Green

The base station

is powered on.

Blinking green

A ﬁrmware update

is in progress. DO

NOT TURN OFF THE

BASE STATION OR

CAMERAS.

O

The base station

is powered o.

Green

The base station

is connected to

the Internet.

Blinking green

The base station is

sending data over

the Internet.

Amber

The base station is

connected to the

router but did not

get an Internet

connection.

O

The base station is

not connected to

your router.

Green

Cameras are

connected to the

base station.

Blinking green

The base station

is attempting

to sync with a

camera.

Blinking amber

A camera is too

far from the base

station. Signal

strength is weak.

O

No cameras are

detected..

Amber

The base station

is booting.

Power Internet Camera

8

Set Up Your System

Use the Arlo App to Set Up an Account

After you set up your base station, get the Arlo app and set up an Arlo account. Your

Arlo account is linked to your Arlo system and allows you to view videos from any

Internet-connected computer or mobile device.

On mobile devices, use the Arlo app for the best viewing experience. Visit the Apple

App Store or the Google Play Store to download the Arlo app for iOS or Android

devices.

¾ To set up an Arlo account:

1. Tap the Arlo icon

on your mobile device.

If you are using a computer, enter arlo.netgear.com in the address bar of a

browser.

If you are using a mobile device that supports a Touch ID® ﬁngerprint identity

sensor, you are prompted to enable Touch ID or skip.

2. To use Touch ID, tap Enable Touch ID.

If you tap Skip, you can turn on the Arlo app ﬁngerprint ID login later. See Turn

the Arlo App Fingerprint ID Login On and O on page 30.

3. Click or tap New System Setup.

4. Select Arlo (Wire-Free).

5. After the app discovers your device, select your base station’s serial number

from the menu.

6. Select your time zone from the menu.

7. Click or tap Continue.

9

Set Up Your System

8. Complete the required ﬁelds for account setup.

9. Click or tap Continue.

10. Select a subscription plan.

Note: For more information, see Subscription Plans on page 46.

Your Arlo account is set up. The Basic subscription plan supports up to ﬁve synced

cameras. You can upgrade to a paid subscription plan to support more cameras.

Insert Batteries Into Your Cameras

We recommend that you use the batteries supplied by NETGEAR, or high-quality

batteries from other established, well-known manufacturers such as Panasonic®,

Energizer®, or Duracell®, with your Arlo Wire-Free Cameras.

¾ To insert batteries into your cameras:

1. Slide and hold the latch on the bottom of the camera.

2. Slide the battery door back and lift it to open the battery compartment.

3. Insert two batteries near the back of the camera. Pay careful attention to the

orientation of the batteries when you insert them.

10

Set Up Your System

4. Insert two batteries near the compartment hinge. Pay careful attention to the

orientation of the batteries when you insert them.

5. Close the battery door.

For more information, see Safe Battery Handling and Usage on page 64.

Your cameras are ready to sync.

Sync Your Cameras

¾ To sync your cameras:

1. Bring the camera within one to three feet (30 cm to100 cm) of the base station.

2. Press the Sync button on the side of the base station for about two seconds

and then release the button.

11

Set Up Your System

3. Wait for the sync status LED on the base station to light green.

4. Press the Sync button on top of the camera for about two seconds and then

release the button.

A blue LED on the camera blinks rapidly to conﬁrm a successful sync.

After the camera syncs, the Power LED on the base station might start blinking.

This indicates that the camera’s ﬁrmware is updating. For information about

ﬁrmware updates, see Arlo Camera Firmware Updates on page 11.

5. Repeat for each camera.

Arlo Camera Firmware Updates

A ﬁrmware update might start after you sync a camera to the base station. If a

ﬁrmware update is in progress, the LED on the camera blinks alternating blue and

amber. After this, the LED is o for one to two minutes while the camera installs

the ﬁrmware. This update happens automatically.

Important: Do not open the battery door while an Arlo camera is updating and

installing ﬁrmware.

After the camera ﬁrmware update completes, the camera syncs to the base

station again and the LED blinks blue rapidly.

12

Set Up Your System

Place or Mount Your Cameras

You can place your camera on a shelf or other ﬂat surface, or you can mount it to

the wall.

Note: Use the Arlo app in Position mode to help aim the camera. See Position Mode on

page 15.

¾ To mount your camera to the wall:

1. Fasten the mounting screw into the wall, and hang the magnetic mount from

the screw.

2. If you’re mounting the camera to drywall, be sure to use the plastic drywall

anchors that are provided.

Note: You can also use double-sided tape instead of screws.

13

Set Up Your System

Position Your Cameras

Arlo’s Position mode allows you to see what your camera sees. Using Position mode,

you can make sure that your Arlo camera is positioned to monitor the precise area

that you want. For more information, see Position Mode on page 15.

It’s important to keep distance in mind when placing your Arlo cameras:

• Maximum. You can place your Arlo camera a maximum of 300 feet (90 meters)

from the base station. In indoor installations, the range might be less if metal

objects or thick walls and ceilings are between a camera and the base station.

Note: Check the Camera LED on the base station. If it’s blinking amber, the base

station detects a low data rate, a sign that a camera is too far from the base station.

• Minimum. Place your Arlo cameras at least 10 feet from the base station, and

allow at least 6 ½ feet (2 meters) between cameras. Follow these guidelines to

prevent WiFi signals between the devices from interfering with each other.

When positioning your Arlo camera, keep these tips in mind:

• Keep active locations in the camera’s ﬁeld of view. Your Arlo camera

provides a 110-degree viewing angle. Position your camera so that the space

that you want to monitor is within the camera’s ﬁeld of view.

14

Set Up Your System

• Aim with the cloud. Use Arlo’s Position mode to send video to the cloud as

quickly as possible. This allows you to aim the camera while watching the

video feed on your Arlo smartphone app to make near-real-time adjustments

to the camera’s position. Go to your camera’s Settings option to turn on

Position mode. After the camera is in place, you can turn o Position mode, or

it automatically turns o after ﬁve minutes. For more information, see Position

Mode on page 15.

• Elevate your camera. Mount your Arlo motion-detection camera at least 7

feet (2 meters) above the ﬂoor and aim it slightly downward for the best sensor

performance.

• Ensure that side-to-side trac crosses Arlo’s ﬁeld of view. Arlo’s motion

sensor is much more sensitive to side-to-side movement across its ﬁeld of view

than to movement directly toward or away from the camera. The best area for

motion detection is 5 feet to 20 feet (1.5 to 6 meters) from the camera position.

For best results, position the camera so that the path of expected motion crosses

Arlo’s ﬁeld of view and does not head directly into or away from the camera. For

example, if you want to detect motion near a couch, place the camera to the side

of the couch, rather than above it or opposite it.

You can use the Motion Detection Test feature to verify if motion can be detected

in a camera’s current placement. The camera’s LED blinks amber when motion is

detected. Go to your camera’s Settings option to turn on the Motion Detection

Test feature.

15

Set Up Your System

Position Mode

Position mode is available only when the camera is not streaming, recording motion,

or in Motion Detection mode.

¾ To place your camera in Position mode:

1. Tap the Arlo icon

on your mobile device.

If you are using a computer, enter arlo.netgear.com in the address bar of a

browser.

If you are using a mobile device that supports a Touch ID ﬁngerprint identity

sensor, you are prompted to enable Touch ID or skip.

2. Click or tap Settings.

The Settings page displays.

3. Under Camera Settings, select the camera to position.

4. Click or tap Position Mode.

The camera starts streaming video.

Note: In Position mode, the camera streams video as fast as possible, without buering,

so that you can aim the camera while watching on a smartphone and make near-real-time

adjustments to the camera position. This means that you might see lower-quality video

while the camera is in Position mode.

16

Set Up Your System

Add a Camera From Another Arlo Account

¾ To add a camera from another Arlo account:

1. Tap the Arlo icon

on your mobile device.

If you are using a computer, enter arlo.netgear.com in the address bar of a

browser.

The Cameras page displays.

2. Log in to the old Arlo account.

3. Click or tap Settings.

The Settings page displays.

4. Click or tap My Devices.

A list of cameras displays.

5. Click or tap the camera.

The settings for the camera display.

6. Scroll down and click or tap Remove Device.

The camera is removed from your account.

7. Log out of the Arlo app.

8. Sync the camera to the base station.

17

2. View Your Content

Videos recorded by your camera are stored in a library. You can view your recordings,

mark them as favorites, and search using the ﬁlter.

View the Cameras Page

When you launch the Arlo app, the Cameras page displays.

View Camera Feeds

You can view your camera feeds at any time.

¾ To view camera feeds:

1. Tap the Arlo icon on your mobile device.

If you are using a computer, enter arlo.netgear.com in the address bar of a

browser.

The Cameras page displays. The active icons above each camera feed depend on

the rules in the currenty selected mode:

Camera name

Camera feed

Camera icons

Select

cameras

Optional continuous

video recording (CVR)

View oers

New recordings

Recording

library

Detection

modes

Settings

View Your Content

18

Motion. Motion detection is on for this camera.

WiFi Signal. The camera is connected with WiFi. This indicates the WiFi

signal strength.

2. To view and listen to a live feed, click or tap Live on the camera feed image.

A row of live feed icons displays below the live stream image for the camera.

3. To stop viewing and listening to the live feed, click or tap the Pause icon.

Live Feed Icons

The following table describes the icons on the menu that displays when you click

or tap Live on the image from the camera.

Icon Description

Pause.

Record video manually.

Brightness.

Full screen.

Record Clips From Live Video

¾ To record clips from live video:

1. Tap the Arlo icon

on your mobile device.

If you are using a computer, enter arlo.netgear.com in the address bar of a

browser.

The Cameras page displays.

2. Click or tap Live in the camera feed image.

The camera feed icons display at the bottom of the camera feed image.

3. Click or tap Record Video

.

This icon turns red to indicate that you are recording the live feed.

4. To stop recording, click or tap Record Video

.

View Your Content

19

Control the Camera Feed Image

If you use more than one camera, you can change the order in which the camera feeds

are displayed on the Cameras page. You can also zoom, invert, or rotate the camera

feed image.

Change the Camera Order

¾ To change the camera order on the Cameras page:

1. Tap the Arlo icon

on your mobile device.

If you are using a computer, enter arlo.netgear.com in the address bar of a

browser.

The Cameras page displays.

2. Click or tap Settings.

The Settings page displays.

3. Under System, click or tap Camera Order.

A list of cameras displays in the order that they display on the Cameras page.

4. If you are using a smartphone or tablet, tap Edit at the top of the page.

A list of cameras displays.

5. Tap and hold or right-click a camera and drag it to the correct position on the

list.

6. Click or tap Done.

Your settings are saved.

Zoom a Camera Image

¾ To zoom a camera image:

1. Tap the Arlo icon

on your mobile device.

If you are using a computer, enter arlo.netgear.com in the address bar of a

browser.

The Cameras page displays.

2. Click or tap Settings > My Devices.

View Your Content

20

A list of cameras displays.

3. Click or tap the camera.

The camera settings display.

4. Click or tap Video Settings.

The video settings display.

5. Click or tap Zoom

.

6. Resize and position the image box as necessary.

7. Click or tap Zoom

.

Your settings are saved.

Rotate a Camera Feed

You can invert the video feed image.

¾ To rotate the video display:

1. Tap the Arlo icon on your mobile device.

If you are using a computer, enter arlo.netgear.com in the address bar of a

browser.

The Cameras page displays.

2. Click or tap Settings > My Devices.

A list of cameras displays.

3. Click or tap the camera.

The settings for the camera display.

4. Click or tap Video Settings.

The Video Settings page displays.

5. Click or tap Invert Image.

The camera feed image is inverted.

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