NCR RealPOS 5943 User manual

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NCRRealPOS594312InchLCD
Release1.0
UserGuide
B00500002043
IssueA
TheproductdescribedinthisbookisalicensedproductofNCRCorporation.
NCRisaregisteredtrademarkofNCRCorporation.NCRRealPOSisatrademarkofNCRCorporationintheUnitedStates
and/orothercountries.Otherproductnamesmentionedinthispublicationmaybetrademarksorregisteredtrademarksof
theirrespectivecompaniesandareherebyacknowledged.
Wherecreationofderivativeworks,modificationsorcopie
softhisNCRcopyrighteddocumentationispermittedunderthe
termsandconditionsofanagreementyouhavewithNCR,NCRʹscopyrightnoticemustbeincluded.
ItisthepolicyofNCRCorporation(NCR)toimproveproductsasnewtechnology,components,software,andfirmware
becomeavailable.NCR,therefore,reservestherighttocha
ngespecificationswithoutpriornotice.
Allfeatures,functions,andoperationsdescribedhereinmaynotbemarketedbyNCRinallpartsoftheworld.Insome
instances,photographsareofequipmentprototypes.Therefore,beforeusingthisdocument,consultwithyourNCR
representativeorNCRofficeforinformationthatisapplicab
leandcurrent.
Tomaintainthequalityofourpublications,weneedyourcommentsontheaccuracy,clarity,organization,andvalueofthis
book.
Addresscorrespondenceto:
Manager,InformationSolutionsGroup
NCRCorporation
DiscoveryCentre,3FultonRoad
Dundee,DD24SW
Scotland
InternetAddress:
http://www.info.ncr.com/eFeedback.cfm
Copyright©2011
ByNCRCorporation
Duluth,GAU.S.A.
AllRightsReserved
i
Preface
Audience
Thisbookiswrittenforhardwareinstaller/servicepersonnel,systemintegrators,and
fieldengineers.
Notice:ThisdocumentisNCRproprietaryinformationandisnottobedisclosedor
reproducedwithoutconsent.
Safety Requirements
TheNCRRealPOS5943conformstoallapplicablelegalrequirements.Toviewthe
compliancestatementsseetheNCRRealPOSPeripheralsSafetyandRegulatory
Statements(B00500001701).
Caution: Thisproductdoesnotcontainuserserviceableparts.Servicingshouldonly
beperformedbyaqualifiedservicetechnician.
Fuse Replacement
Warning: Forcontinuedprotectionagainstriskoffire,replaceonlywiththesame
typeandratingsoffuse.
Attention:Pourpré
veniretvousprotégercontreunrisquedefeu,remplacerla
fusibleavecuneautrefusibledemêmetype,seulement.
Lithium Battery Warning
Warning: Dangerofexplosionifbatteryisincorrectlyreplaced.Replaceonlywith
thesameorequivalentt
ypeasrecommendedbythemanufacturer.Discardused
batteriesaccordingtothemanufacturerʹsinstructions.
Attention: Ilyadangerdʹexplosionsʹilyaremplacementincorrectdelabatterie.
Remplaceruniquementavecunebatteriedumêmetypeoudʹuntyperecommandé
parleconstructeur.Mettreaurébutlesbatteriesusagéescon
formémentaux
instructionsdufabricant.
Battery Disposal (Switzerland)
RefertoAnnex4.10ofSR814.013forbatterydisposal.
IT Power System
ThisproductissuitableforconnectiontoanITpowersystemwithaphasetophase
voltagenotexceeding240V.
ii
Grounding Instructions
Intheeventofamalfunctionorbreakdown,groundingprovidesapathofleast
resistanceforelectriccurrenttoreducetheriskofelectricshock.Thisproductis
equippedwithanelectriccordhavinganequipmentgroundingconductoranda
groundingplug.Theplugmustbepluggedintoamatchingoutletthatisproperly
installedan
dgroundedinaccordancewithalllocalcodesandordinances.Donot
modifytheplugprovidedifitwillnotfittheoutlet,havetheproperoutletinstalled
byaqualifiedelectrician.Improperconnectionoftheequipmentgrounding
conductorcanresultinariskofelectricshock.
Theconduct
orwithinsulationhavinganoutersurfacethatisgreenwithorwithout
yellowstripesistheequipmentgroundingconductor.
Ifrepairorreplacementoftheelectriccordorplugisnecessary,donotconnectthe
equipmentgroundingconductortoaliveterminal.Checkwithaqualifiedelectrician
orservicepersonnelifth
egroundinginstructionsarenotcompletelyunderstood,orif
youareindoubtastowhethertheproductisproperlygrounded.
Useonly3wireextensioncordsthathave3pronggroundingplugsand3pole
receptaclesthataccepttheproduct’splug.Repairorreplacedamagedorworncord
s
immediately.
References
NCRRealPOS5943LCDPartsIdentificationManual(B00500002044)
Revision Record
Issue Date Remarks
A Jan2012 Firstissue


iii
Table of Contents
Chapter1:Overview
Introduction.............................................................................................................11
ModelNumbers ...............................................................................................11
Compatibility....................................................................................................11
SupportedResolutions ....................................................................................11
StandardFeatures...................................................................................................12
OptionalMounts.....................................................................................................13
TableTopMount..............................................................................................13
IntegratedMount.............................................................................................13
DisplayControls.....................................................................................................14
PowerIndicator................................................................................................14
Chapter2:SitePreparation
PhysicalEnvironment............................................................................................21
OperatingRange ..............................................................................................21
StorageRange...................................................................................................21
TransitRange....................................................................................................21
ElectricalEnvironment ..........................................................................................21
PowerConsumption........................................................................................21
Weight......................................................................................................................21
Dimensions..............................................................................................................22
LCDDisplay .....................................................................................................22
LCDDisplayontheStandardTableTopMount ........................................23
Chapter3:HardwareInstallation
Introduction.............................................................................................................31
ConnectorPanelAccess ..................................................................................32
MountingOptions ...........................................................................................32
ConnectingtoaPOS ..............................................................................................33
DVIConnections(Video)................................................................................33
VGAConnections(Video) ..............................................................................34
PoweredUSBCableConnections(Power)...................................................35
PowerBrickConnections(Power).................................................................36
CableRouting .........................................................................................................37
iv
StandardIntegrationTrayDisplayMount(5964K022/K023)...................37
StandardRemoteTableTopMount(5964K030/K031) ..............................37
Chapter4:NCRSoftwareOSDUtility
Introduction.............................................................................................................41
SupportedFeatures..........................................................................................41
RunningtheUtility ................................................................................................41
MainMenu ..............................................................................................................42
AdjustmentProcedure ....................................................................................43
Chapter5:DisassemblyProcedures
RemovingtheLCDMonitorfromtheMount ....................................................51
RemovingtheMSR.................................................................................................52
RemovingtheRearcover................................................................................55
RemovingthePersonalityandVideoBoards ..............................................56
RemovingtheLCD ..........................................................................................59
Chapter6:CircuitBoards
PersonalityPCB ......................................................................................................61
Connectors ........................................................................................................62
USB+Power..................................................................................................62
VideoPCB ................................................................................................................63
Connectors ........................................................................................................64
VGAVideo ...................................................................................................64
DVI.................................................................................................................65
Chapter7:Maintenance
CabinetandScreenCleaningProcedures ...........................................................71
Cleaners/SolventstoUse.................................................................................71
Cleaners/SolventstoNOTUse.......................................................................72
CleaningtheGlass ...........................................................................................72
MSRCleaningProcedures.....................................................................................73
1
Chapter 1: Overview
Introduction
TheNCR5943isa12inchTFTLiquidCrystalDisplay(XGA,1024x768).Thedisplay
ispoweredthroughtheterminalvia+12VUSBPlusPower.
Itisavailableintwocolorschemes:
Beige(G11)
CharcoalGray(CG1)
Model Numbers
Major Model Description
59431000 12”ledDisplay,NoMSR,NoMount(G11)
59431100 12”ledDisplay,NoMSR,NoMount(CG1)
Compatibility
The5943LCDDisplayisdesignedasanoptionalinput/outputdeviceforthe
followinghostterminals:
NCRRealPOS80(7458)RetailTerminal
NCRRealPOS80c(7456and7457)RetailTerminal
NCRRealPOS80
XRT(7459)RetailTerminal
RealPOS70(7402)RetailTerminal
NCRRealPOS70
XRT(7403)RetailTerminal
NCRRealPOS30(7446)RetailTerminal
Supported Resolutions
VGA(640480)
SVGA(800600)
XGA(1024768)
1-2 Chapter 1: Overview
Standard Features
The5943consistsofaplastichousing,sheetmetalinterior,a12’LCD,acontroller
board,apoweredUSBcable(1M/4M),anaudiocable(0.9M/4.6M),avideocable
(0.9M/4.6M),anoptionalMagneticStripeReader(MSR),astandardpowerbrick,a
manualandashippingbox.Ithasthefollowingfeatures:
LCDpanel
DisplaySize:12.
1”
LCDTechnology:TFT,PixelConfiguration:RGBWRectangle
LCDBacklitTechnology:LEDBacklit
NativeFormat:1024x768,262,144colors:(RGB6bits)colordepthorgreater
DisplayMode:Normallywhite
ViewingDirection:12o’clock
370cd/m
2
(typ),300cd/m
2
(min)luminancetouser
50Khourminimumbacklight½lifeatratedluminance
VESA&IndustryStandards
SupportfullscreenscalingofVESA&Industrystandardvideomodes/
refreshratesthru1024x768@75Hz
SupportVESA75mmmountstandards(donotrecessmountplate)
SupportcurrentVESAEDID/DDCstandards
Suppo
rtVESApowermanagementstandards
Retailhardeneddisplay
IntegratedenclosurecontaininganoptionalMSRmountpoints
Rigidmountingattachments
Latching/strainrelievedcablesusedwherepossible
Spillproofandsealed
LCDoverlayforprotectionfromscratchanddamage(optional)
Dualvideoinputs,sta
ndardanalog(DB15)videointerfaceandDVIinterface
LCDLEDBacklightiscontrollableusingsoftDDC/CIUTILILTYatfullorreduced
brightness(nophysicalDDC/CIUTILILTYbuttons)
Flexiblecablelengthoptions(compatibilitywithNCR1m&4mexternalcables)
Clean(hidden)cablemanagement
ISO3Track/JIS2TrackMSR(Optional)
Chapter 1: Overview 1-3
Optional Mounts
Table Top Mount
The594312”TouchLCDdisplaycanbemountedontheStandardRemoteTableTop
Mount(5964K030/K031).
21151b
Integrated Mount
The5943LCDdisplaycanbemountedontheStandardIntegrationTrayDisplay
Mount(5964K022/K023),whichisusedinthevariousterminalintegrationtray
mounts.
21203a
1-4 Chapter 1: Overview
Display Controls
Power Indicator
TheLEDisgreenwhileinthenormalONstateandredwhileinthePowerSave
mode.
Power LED Indicator
2
Chapter 2: Site Preparation
Physical Environment
Operating Range
Condition Range
Temperature to45°C
RelativeHumidity 10%to90%(Noncondensing)
Storage Range
Condition Range
Temperature‐10°to50°C
RelativeHumidity 10%to90%
Transit Range
Condition Range
Temperature‐40°to60°C(Oneweekmax.)
RelativeHumidity 5%to95%
Electrical Environment
Powerissuppliedtothedisplayeitherfromanexternalpowersupplyorthrougha
PoweredUSBinterface.Ineithercase,thenominalinputvoltageshallbe+12volts
andconformtothefollowing:
Parameter Minimum Typical Maximum
Input
Voltage
+10.8V +12.0V +13.2V
Power Consumption
Parameter Typical Standby
InputPower +16.3W +1.1W
Weight
2.1kg(4.8lbs.)
2-2 Chapter 2: Site Preparation
Dimensions
LCD Display
292 mm
(11.5 in.)
329 mm
(12.9 in.)
58 mm
(2.3 in.)
248 mm
(9.8 in.)
Chapter 2: Site Preparation 2-3
LCD Display on the Standard Table-Top Mount
229 mm
(9.0 in.)
280 mm
(11.0 in.)
292 mm
(11.5 in.)
254 mm
(10.0 in.)
3
Chapter 3: Hardware Installation
Introduction
Caution: Thisdeviceshouldonlybepoweredbyapowersupplysourcewhich
meetsSafetyExtraLowVoltage(SELV)andLPS(LimitedPowerSource)
requirementsperUL1950,IEC950,andEN60950.Thepowersourcemustbecertified
bytheappropriatesafetyagencyforthecountryofinstallation.
Caution: Useagroundingstrapwheninstallingthisfeature.
3-2 Chapter 3: Hardware Installation
Connector Panel Access
The5943peripheralcableconnectorsarelocatedonthebottomoftheassembly.
VGA
DVI
USB +Power
Audio
(Connector Only, Not Used)
Mounting Options
The5943hasaVESAstandard75mmmountingpatternonthebackoftheenclosure.
Theunitisshippedwithmountingscrewsinstalled.
Chapter 3: Hardware Installation 3-3
Connecting to a POS
Thefollowingillustrationsshowthecableconnectionsforthe5943andahost
terminal.Therearetwocablesrequired.
DVIorVGAcableforvideo
PoweredUniversalSerialBus(USB)forpower
Note: OptionalPowerBrickisavailablewhenUSBpowerisnotavailableonthe
hostterminal.
DVI Connections (Video)
ConnecttheVGACabletotheVGAconnectorsonboththe5943LCDandhost
terminal.
30305
DVI
DVI
497-0446721 - 1.0 m
(1432-C191-0010)
497-0446722 - 4.0 m
(1432-C191-0040)
3-4 Chapter 3: Hardware Installation
VGA Connections (Video)
ConnecttheVGACabletotheVGAconnectorsonboththe5943LCDandhost
terminal.
30306
VGA
VGA
497-0435044 - 1m
(1416-C972-0009)
497-0435045 - 4m
(1416-C972-0040)
Chapter 3: Hardware Installation 3-5
Powered USB Cable Connections (Power)
ConnectthePoweredUSBCabletothe5943LCDandtooneofthe12VPoweredUSB
connectorsonthehostterminal.
3030
7
USB/Power
497-0476857 - 1 m
(1432-C432-0010)
497-0445077 - 4 m
(1432-C156-0040)
12V USB
3-6 Chapter 3: Hardware Installation
Power Brick Connections (Power)
1. ConnecttheUSBPowerCabletothe5943Powerconnector.
2. ConnectthePowerBrickDCCabletotheUSBPowerCable.
3. ConnecttheACPowerCordtothePowerBrickandanACoutlet.
30308
a
Power
497-0475509 - 4.0 m
(1432-C426-0038)
Power Brick
497-0471714
(5967-K100)
AC Power Cord
(Country Specific)
A
C
1/48