Cisco 7960 Series User manual

Category
IP phones
Type
User manual

This manual is also suitable for

Cisco 7960/7940
Telephone User Guide
621-00000116
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VocalData, Inc.
3001 E. President George Bush Highway, Suite 150
Richardson, TX 75082
© 2000-2003 VocalData, Inc. All rights reserved.
VocalData has used its best efforts in preparing this manual and the procedures contained in it.
However, this manual may include technical or typographical errors despite the publisher's best
efforts. Information in this manual is subject to change with these changes to be incorporated in new
editions of the manual. VocalData may add features or enhancements to the product described in this
manual at any time.
VocalData welcomes comments about this manual. Comments may be sent as email or regular mail.
Email should be sent to [email protected]
Regular mail should be sent to:
VocalData, Inc., Technical Publications Manager
3001 E. President George Bush Highway, Suite 150
Richardson, TX 75082
VocalData may use or distribute any information you supply in any way it believes appropriate without
incurring any obligation to you.
Trademarks and Acknowledgments
The VocalData logo, Voice Over IP Softswitch, VOISS and We Talk Data are trademarks of
VocalData.
All products, names and services are trademarks and registered trademarks of their respective
companies.
Music: [BG_EASY.WAV, BG_LIGHT.WAV, BG_JAZZ.WAV, IRELAND.WAV, JAPAN.WAV,
LITLLITE.WAV, TRANCE.WAV]
© and (P) Copyright 1989-1997
Romeo Music International
ALL RIGHTS RESERVED
621-00000116
To order a PDF version of this document use 620-00000116
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Table of Contents
1 Your Cisco Telephone
Introduction ...................................................................................... 1
Accessing Phone Features........................................................................ 1
In This Manual ........................................................................................... 1
Telephone Descriptions .................................................................. 1
Cisco 7940/7960 Features Table ..................................................... 2
Identifying Your 7960 Telephone Type .......................................... 4
Moving Your Telephone .................................................................. 5
2 Basic Phone Features
Adjusting the Display Contrast....................................................... 7
Adjusting the Volume ...................................................................... 8
Adjusting the Ringer Volume.......................................................... 8
Answering a Call .............................................................................. 8
…using the Phone ..................................................................................... 8
Answering a Second Call (Call Waiting) ........................................ 8
Using the Answer soft key ......................................................................... 9
Reconnecting to the First Call ................................................................... 9
Hanging Up ....................................................................................... 9
Line Button Indicators ..................................................................... 9
Making an External Call................................................................. 10
…using the Handset ................................................................................ 10
…using the Speakerphone ...................................................................... 10
…using the Keypad ................................................................................. 10
Making an Internal Call .................................................................. 11
Using the 7960 MGCP............................................................................. 11
Using the 7960 SCCP ............................................................................. 11
Selecting a Ringer Sound.............................................................. 11
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Services Feature ............................................................................ 12
Directory Services ................................................................................... 12
Personal Directory ............................................................................. 12
Company Directory Listing ................................................................ 13
Company Directory Lookup ............................................................... 13
Voice Mail ................................................................................................ 13
Incoming voice mail ........................................................................... 14
Saved voice mail ............................................................................... 14
Call Management .................................................................................... 15
Call Screening ................................................................................... 15
Call Forwarding ................................................................................. 15
Web Services .......................................................................................... 15
Stock quote........................................................................................ 16
Weather ............................................................................................. 16
Using the Call Directory ................................................................ 17
Viewing or Dialing Missed Calls .............................................................. 17
Viewing or Dialing Received and Placed Calls........................................ 17
Using Features Without Replacing the Handset ......................... 18
…during a Call......................................................................................... 18
…after a Call............................................................................................ 18
Using the Speakerphone ............................................................... 18
Speakerphone Troubleshooting .............................................................. 19
3 System Telephone Features
Feature Activation Digit................................................................. 21
Abbreviated Dial............................................................................. 21
Creating an Abbreviated Dial Code ......................................................... 21
Using an Abbreviated Dial Code ............................................................. 22
Modifying an Abbreviated Dial Code ....................................................... 22
Deleting an Abbreviated Dial Code ......................................................... 23
Verifying an Abbreviated Dial Number .................................................... 23
Anonymous Call Rejection............................................................ 23
Enabling Anonymous Call Rejection ....................................................... 24
Disabling Anonymous Call Rejection....................................................... 24
Authorization Code Calling ........................................................... 24
Billing Codes .................................................................................. 24
Blind Transfer................................................................................. 25
Call Back Queuing ......................................................................... 25
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Call Block (Selective Call Rejection) ............................................ 26
Enabling/Disabling Call Block.................................................................. 26
Blocking Number of Last Call Received .................................................. 26
Adding Numbers to Call Block List .......................................................... 27
Listing Blocked Numbers......................................................................... 27
Deleting Numbers from Call Block........................................................... 28
Call Forward (All Calls).................................................................. 29
Enabling Call Forward (All)...................................................................... 29
…using the Phone ............................................................................. 29
…using Star Codes ........................................................................... 30
Disabling Call Forward (All) ..................................................................... 31
…using the Phone ............................................................................. 31
…using Star Codes ........................................................................... 31
Call Forward (Busy) ....................................................................... 31
Enabling Call Forward (Busy).................................................................. 32
Disabling Call Forward (Busy) ................................................................. 33
Call Forward (No Answer) ............................................................. 33
Enabling Call Forward (No Answer) ........................................................ 33
Disabling Call Forward (No Answer) ....................................................... 35
Call Forward (Out of Service)........................................................ 35
Enabling Call Forward (Out of Service)................................................... 35
Disabling Call Forward (Out of Service) .................................................. 36
Call Pickup...................................................................................... 36
Directed Call Pickup ................................................................................ 37
…using the Phone ............................................................................. 37
…using Star Codes ........................................................................... 37
Group Call Pickup.................................................................................... 37
…using the Phone ............................................................................. 37
…using Star Codes ........................................................................... 37
Call Return ...................................................................................... 38
Call Trace ........................................................................................ 38
Call Waiting..................................................................................... 38
Answering the Second Call ..................................................................... 39
Switching Between Held Calls................................................................. 39
Call Waiting with Caller ID............................................................. 39
Call Waiting with ID Manager ........................................................ 39
Caller ID Block................................................................................ 40
Conference Call Tips ............................................................................... 41
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Dial Tone and Ringer Patterns...................................................... 41
Direct Extension Assignment ....................................................... 42
Programming a Guest Phone .................................................................. 42
Re-establishing the Guest Phone............................................................ 42
Re-establishing Your Old Phone ............................................................. 42
Do Not Disturb................................................................................ 43
Tips for using Do Not Disturb .................................................................. 43
Enabling/Disabling Do Not Disturb .......................................................... 43
…using the Phone ............................................................................. 43
…using Star Codes ........................................................................... 43
End Call........................................................................................... 43
Group Speed Dial ........................................................................... 44
Hold ................................................................................................. 44
Hold-on Queuing ............................................................................ 45
Hunt Groups ................................................................................... 45
Intercom .......................................................................................... 45
Making an Intercom Call.......................................................................... 45
Receiving an Intercom Call...................................................................... 45
Notes on Intercom Calls .......................................................................... 45
Meet-Me Conference ...................................................................... 46
Joining a Meet-Me Conference ............................................................... 46
To join a Meet-Me Conference .......................................................... 46
Dialing In Too Early ........................................................................... 47
Entering an Incorrect ID..................................................................... 48
Extending the Conference Duration .................................................. 48
Roll Call ............................................................................................. 48
Adding More Ports to an Active Meet-Me Conference ...................... 48
Dropping a Conference Call .............................................................. 49
Muting a Conference Call .................................................................. 49
Locking a Conference Call ................................................................ 49
Raising/Lowering Hands in a Conference Call .................................. 50
Scheduling a Meet-Me Conference......................................................... 50
Canceling a Meet-Me Conference........................................................... 51
Modifying a Meet-Me Conference ........................................................... 51
Getting a List of Meet-Me Conferences................................................... 52
MultiCall Park ................................................................................. 52
Parking a Call .......................................................................................... 53
Retrieving a Parked Call.......................................................................... 53
v
Music on Hold................................................................................. 53
Mute................................................................................................. 53
Night ................................................................................................ 53
On-hook Dialing ............................................................................. 55
One-Touch Transfer....................................................................... 55
Permanent Caller ID Block Release.............................................. 56
Phone Configurator ....................................................................... 56
Assigning Your Phone Number to Your Phone ....................................... 57
IP Address/Phone Number Announcement............................................. 57
Changing the Extension Number............................................................. 58
Unassigning the Extension Number ........................................................ 58
Priority Call ..................................................................................... 58
Enabling/Disabling Priority Call ............................................................... 58
Adding Members to the Priority Call List ................................................. 59
Listing Priority Call Members................................................................... 59
Deleting Priority Call Members ................................................................ 60
Queue/ACD (Automatic Call Distribution) ................................... 61
Finding Your Queues............................................................................... 61
Logging Into/Out of Queues .................................................................... 61
Answering Calls from Queues ................................................................. 61
Viewing Calls-in-queue Information......................................................... 62
Privacy Guard................................................................................. 62
Access Codes.......................................................................................... 62
Caller Actions .......................................................................................... 63
Entering an Access Code .................................................................. 63
Recording a Name............................................................................. 63
Answering Privacy Guard Call................................................................. 63
Enabling/Disabling Privacy Guard ........................................................... 64
Changing the Access Code ............................................................... 65
Listening to Access Code .................................................................. 65
Managing the Selective Caller List .......................................................... 65
Adding to the List............................................................................... 65
Deleting from the List......................................................................... 66
Redial .............................................................................................. 67
…using the Phone ................................................................................... 67
…using Star Codes ................................................................................. 67
Remote Access to Call Forwarding.............................................. 68
Setting or Changing Remote Forwarding ................................................ 68
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Canceling Remote Forwarding ................................................................ 68
Remote Phone ................................................................................ 69
Dial-in Setup of Remote Phone ............................................................... 69
Deactivating Dial-up Remote Phone ....................................................... 69
Web Portal Setup of Remote Phone ....................................................... 70
Deactivating Remote Phone via Web Portal ........................................... 70
Selective Call Forward................................................................... 71
Enabling/Disabling Selective Call Forward.............................................. 71
Entering the Forwarding Destination Number ......................................... 71
Identifying the Forwarding Destination Number ...................................... 72
Adding Forwarded Phone Numbers ........................................................ 72
Listing Forwarded Phone Numbers ......................................................... 72
Deleting Forwarded Phone Numbers ...................................................... 73
Speaker ........................................................................................... 74
Speed Dial....................................................................................... 74
Programming a Speed Dial Button .......................................................... 74
Using a Speed Dial Button ...................................................................... 75
Identifying the Number Assigned to a Speed Dial Button........................ 75
Modifying a Speed Dial Number.............................................................. 75
Deleting a Speed Dial Number ................................................................ 75
Star Codes ...................................................................................... 75
Transfer........................................................................................... 77
4 Voice Mail Features (Default Menu)
Menus and Commands.................................................................. 79
Accessing Your Voice Mail ........................................................... 82
…from your phone................................................................................... 82
…from any other internal phone.............................................................. 83
…from any outside touchtone phone....................................................... 83
Dialing Main Number ......................................................................... 83
Dialing Your Telephone ..................................................................... 84
…from the email program on your PC..................................................... 84
Using Controls While Playing Messages..................................... 85
Rewind/Fast Forward .............................................................................. 85
Rewind to the Beginning of a Message................................................... 85
Fast Forward to the End of a Message ................................................... 85
Pause Play of a Message........................................................................ 85
Composing Messages before Sending ........................................ 86
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Compose and Send a Message .............................................................. 86
Marking a Message as Urgent....................................................... 87
Changing Your Password ............................................................. 87
Skipping the Mail Menu to Hear Messages ............................................. 87
Returning to the Auto Attendant or Operator.............................. 87
Zeroing Out to a Custom Operator............................................... 88
Saving a Message .......................................................................... 89
Skipping to the Next Message ...................................................... 89
Deleting a Message........................................................................ 89
Forwarding a Message to Another Mailbox................................. 89
Replying to a Message .................................................................. 90
Dialing Back a Caller...................................................................... 90
Sending a Message Directly to an Extension.............................. 90
Personal Greetings ........................................................................ 91
Recording Personalized Mailbox Greetings ............................................ 91
Listening to Your Greetings ..................................................................... 91
Receiving Pager Notification ........................................................ 92
What You Receive on Your Pager/Cell Phone ........................................ 92
Managing Distribution Groups ..................................................... 93
Creating a New Group............................................................................. 93
Editing or Modifying a Group................................................................... 94
Listing All Group Members ................................................................ 94
Adding a Member to the Group ......................................................... 94
Deleting a Group Member ................................................................. 95
Playing the Group Name ................................................................... 95
Changing the Group Name................................................................ 95
Deleting a Group ..................................................................................... 96
Listening to a List of Distribution Groups................................................. 96
Exiting the Voice Mail System ...................................................... 96
5 Voice Mail Features (Option A Menu)
Menus and Commands.................................................................. 97
Accessing Your Voice Mail ......................................................... 100
…from your phone................................................................................. 100
…from any other internal phone............................................................ 101
…from any outside touchtone phone..................................................... 101
viii
Dialing Main Number ....................................................................... 101
Dialing Your Telephone ................................................................... 102
…from the email program on your PC................................................... 102
Using Controls While Playing Messages................................... 103
Rewind/Fast Forward ............................................................................ 103
Rewind to the Beginning of a Message................................................. 103
Fast Forward to the End of a Message ................................................. 103
Pause Play of a Message...................................................................... 103
Composing Messages before Sending ...................................... 103
Compose and Send a Message ............................................................ 103
Marking a Message as Urgent..................................................... 104
Changing Your Password ........................................................... 105
Skipping the Mail Menu to Hear Messages................................ 105
Returning to the Auto Attendant or Operator............................ 105
Zeroing Out to a Custom Operator............................................. 105
Replaying a Message................................................................... 106
Saving a Message ........................................................................ 106
Skipping to the Next Message .................................................... 106
Deleting a Message...................................................................... 107
Forwarding a Message to Another Mailbox............................... 107
Replying to a Message ................................................................ 107
Dialing Back a Caller.................................................................... 108
Sending a Message Directly to an Extension............................ 108
Personal Greetings ...................................................................... 108
Recording Personalized Mailbox Greetings .......................................... 109
Listening to Your Greetings ................................................................... 109
Receiving Pager Notification ...................................................... 110
What You Receive on Your Pager/Cell Phone ...................................... 110
Managing Distribution Groups ................................................... 111
Creating a New Group........................................................................... 111
Editing or Modifying a Group................................................................. 112
List All Group Members ................................................................... 112
Add a Member to the Group ............................................................ 112
Delete Group Member ..................................................................... 113
Play the Group Name ...................................................................... 113
Change the Group Name ................................................................ 113
Deleting a Group ................................................................................... 114
ix
Listening to a List of Distribution Groups:.............................................. 114
Exiting the Voice Mail System .................................................... 114
6 Voice Mail Features (Option B Menu)
Menus and Commands................................................................ 115
Accessing Your Voice Mail ......................................................... 118
…from your phone................................................................................. 118
…from any other internal phone............................................................ 118
…from any outside touchtone phone..................................................... 119
Dialing Main Number ....................................................................... 119
Dialing Your Telephone ................................................................... 119
…from the email program on your PC................................................... 120
Using Controls While Playing Messages................................... 120
Rewind/Fast Forward ............................................................................ 120
Rewind to the Beginning of a Message................................................. 121
Fast Forward to the End of a Message ................................................. 121
Pause Play of a Message...................................................................... 121
Composing Messages before Sending ...................................... 121
Compose and Send a Message ............................................................ 121
Marking a Message as Urgent..................................................... 122
Changing Your Password ........................................................... 122
Skipping the Mail Menu to Hear Messages................................ 123
Returning to the Auto Attendant or Operator............................ 123
Zeroing Out to a Custom Operator............................................. 123
Replaying a Message................................................................... 124
Saving a Message ........................................................................ 124
Skipping to the Next Message .................................................... 124
Deleting a Message...................................................................... 124
Forwarding a Message to Another Mailbox............................... 124
Replying to a Message ................................................................ 125
Dialing Back a Caller.................................................................... 125
Sending a Message Directly to an Extension............................ 126
Personal Greetings ...................................................................... 126
Recording Personalized Mailbox Greetings .......................................... 126
Listening to Your Greetings ................................................................... 127
Receiving Pager Notification ...................................................... 127
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What You Receive on Your Pager/Cell Phone ...................................... 128
Managing Distribution Groups ................................................... 128
Creating a New Group........................................................................... 129
Editing or Modifying a Group................................................................. 129
Listing Members of a Group ............................................................ 130
Adding a Member to a Group .......................................................... 130
Deleting a Group Member ............................................................... 130
Play the Group Name ...................................................................... 131
Change the Group Name ................................................................ 131
Deleting a Group ................................................................................... 131
Listening to a List of Distribution Groups:.............................................. 131
Exiting the Voice Mail System .................................................... 132
7 Set Up Outlook for TAPI
Using TAPI to Call from Outlook ................................................ 133
Installing the TAPI Support Software......................................... 135
Configuring Windows for TAPI ................................................... 141
Configuring Outlook to Use TAPI ............................................... 149
Index ................................................................................ I-1
Cisco 7960/7940 Telephone User Guide Your Cisco Telephone 1
621-00000116
Chapter 1
Your Cisco Telephone
Introduction
This guide describes how to use all of the features that are provided by your
VocalData telephone system on your Cisco 7960 or 7940 telephone.
NOTE:
This chapter may cover more than one model of phone. Although the
chapter applies to all models, some text may apply only to a certain phone
model. The user is alerted to these text differences by an icon which is shown
at left. The icon appears in the left margin next to where the text occurs. For
how to identify your phone model, see “Identifying Your 7960 Telephone Type”
on page 4.
Accessing Phone Features
Some features require you to dial an activating digit followed by a numeric code.
The default value for this activating digit is 5 and it is used throughout this guide.
However, your system administrator may choose to use another digit for this
function. In that case, substitute your activating digit for the default. All feature
operation will be exactly the same.
In This Manual
Chapter 1 discusses the telephone hardware
Chapter 2 contains an alphabetical summary of each telephone feature
Chapter 3 contains an alphabetical summary of the VocalData telephone
features
Chapter 4 discusses voice mail features (default menu).
Chapter 5 discusses voice mail features (Option A menu).
Chapter 6 discusses voice mail features (Option B menu).
Chapter 7 discusses setting up Outlook for TAPI.
Telephone Descriptions
The Cisco IP phones are full-featured telephones that provide voice
communication over an IP network. The phones function much like a traditional
analog phone, allowing you to place and receive telephone calls. The phones also
2 Your Cisco Telephone Cisco 7960/7940 Telephone User Guide
621-00000116
support features such as call forwarding, redialing, speed dialing, transferring calls,
conference calls, and accessing voice mail. The Cisco IP 7960 or 7940 telephones
have several key components, which are shown in the following figure.
Figure 1: Cisco 7960 Telephone
NOTE:
The Cisco 7960 and 7940 phones are exactly alike except that the
7940 has only two line buttons.
Cisco 7940/7960 Features Table
Dial Pad
Footstand
Adjustment
Handset
Indicator
LCD Speed Dial or
Line Buttons
SPEAKER
Soft
Keys
MUTE
HEADSET
Scroll
Key
VOLUME
On-screen mode
buttons and “i” button
Handset
Features Descriptions
LCD screen The IP Phone "desktop" which
displays the time, date, your phone
number, caller ID, line/call status
and the soft key tabs.
Line or speed dial buttons Enable you to reach an open line or
to use the speed dial feature. The
7960 phone features 6 line buttons
and the 7940 has two line buttons.
Footstand adjustment Adjusts the angle of the foot base.
Cisco 7960/7940 Telephone User Guide Your Cisco Telephone 3
621-00000116
Soft keys Soft key functions change
depending on the status of the
phone (for example, whether you
are on a call or the phone is not in
use). The key's current function is
shown on the LCD screen.
messages button Accesses the voice mail main menu
for managing voice mail messages.
directories button Accesses the Missed Calls,
Received Calls and Placed Calls
information. Does not work on the
7960 MGCP phone.
services button Provides access to VOISS system
company and personal directories,
voice mail, call screening and
forwarding and web services (such
as weather or stock quotes) through
a menu tree.
settings button Accesses the LCD screen contrast,
ringer type, network configuration
and status controls.
i button Displays online help for a phone key
or function.
On-screen Mode buttons Provide access to the voice mail
system (when available), call
histories, phone settings such as
contrast and ring type, plus network
configuration and status
information.
VOLUME buttons Increase or decrease the volume for
the currently active voice receiver
handset, headset, or
speakerphone. The volume buttons
also control the ringer volume (if on-
hook), and the contrast of the LCD
via the settings button.
SPEAKER button This button toggles the
speakerphone function on and off.
MUTE button This button toggles the microphone
function on and off. Works with the
speakerphone, handset, or headset
microphone.
HEADSET button This button toggles the headset
function on and off.
Features Descriptions
4 Your Cisco Telephone Cisco 7960/7940 Telephone User Guide
621-00000116
Identifying Your 7960 Telephone Type
There are three different protocols available on a Cisco 7960 telephone: MGCP,
SCCP, and SIP. The telephone features and how to use them can vary depending
on the telephone’s configured protocol. You can tell which version of 7960 you have
by looking at what is displayed on the LCD screen and comparing what you see to
the following figures.
Figure 2: Cisco 7960 MGCP Telephone LCD Screen
Scroll key Enables you to move among
different soft key options displayed
on the LCD.
Dialing pad Press the dial pad buttons to dial a
phone number. Dial pad buttons
work exactly like those on a
standard telephone.
Handset Lift the handset and press the dial
pad numbers to place a call, review
voice mail messages, answer a call,
etc.
Handset Indicator Red LEDs in handset cradle that
are visible through a window in the
handset. They flash when the
phone rings and light solid red when
you have voice mail messages.
Features Descriptions
Cisco 7960/7940 Telephone User Guide Your Cisco Telephone 5
621-00000116
Figure 3: Cisco 7960 SCCP Telephone LCD Screen
Moving Your Telephone
Before moving your telephone, you should check with your system administrator to
make sure that there is power for the telephone at the new location. You need a
power adapter for your phone at the new location as well.
To move your phone, follow these steps:
1. Unplug the telephone from the LAN connection jack and the power adapter
from the wall.
2. Take the telephone to the new location.
3. Plug the telephone into the LAN connection jack and the power adapter into a
wall outlet.
4. Watch to ensure that the phone registers and boots up properly. If it does not,
contact your system administrator.
6 Your Cisco Telephone Cisco 7960/7940 Telephone User Guide
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Cisco 7960/7940 Telephone User Guide Basic Phone Features 7
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Chapter 2
Basic Phone Features
NOTE:
This chapter may cover more than one version of Cisco 7960 phone
(SCCP or MGCP). Although the chapter applies to all types, some information
may apply only to a certain phone configuration. The user is alerted to these
differences by an icon which is shown at left. The icon appears in the left
margin next to where the information differs. For how to identify your phone
configuration, see “Identifying Your 7960 Telephone Type” on page 4.
Adjusting the Display Contrast
Depending on your ambient lighting and viewing angle, you may need to adjust the
display contrast to achieve optimum visibility of your LCD display. To adjust the
display contrast, follow these steps:
1. Press the settings button.
2. Select the Contrast option.
a. On the 7960 MGCP and 7960 SCCP without an expansion module, use
the up and down arrow scroll keys to highlight Contrast, or press 1 on
your keypad.
b. On the 7960 SCCP with an expansion module, do one of the following:
Use the up and down arrow scroll keys to highlight Base Phone, or
press 1 on your keypad.
Use the up and down arrow scroll keys to highlight Expansion
Module(s), or press 2 on your keypad.
NOTE:
If you press a number key in step two, go to step four.
3. Press the Select soft key.
4. Press and release the Up and Down soft keys to reach the desired contrast
level.
NOTE:
On the 7960 SCCP, the VOLUME up and down arrows may also be
used.
5. Press the Ok soft key to approve the changes.
6. Return to the standard call screen.
On the 7960 MGCP, press the Back soft key.
On the 7960 SCCP, press the Exit soft key.
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Cisco 7960 Series User manual

Category
IP phones
Type
User manual
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