Polycom VVX 410 Using Manual

UsingyourPolycom410Handset

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Toplaceacall:

• LiftthehandsetanddialthenumberOR

• Pressthespeakerbutton(ifusingspeakerphone),anddialthenumberOR

• Presstheheadsetbutton(ifusingaheadset)anddialthenumberOR

• PresstheNewCallsoftkeyanddialthenumber

Toansweracall:

• LiftthehandsetOR

• Pressthespeakerbutton(ifusingspeakerphone )OR

• Presstheheadsetbutton(ifusingaheadset)OR

• PresstheAnswersoftkey

Tosendacalltovoicemailwithoutanswering:

• Whenacallisringing,presstheRejectsoftkey

Toendacall:

• HangupthehandsetOR

• PresstheEndCallsoftkey

TransferaCall

Whentransferringacall,youcanuseeitherthewarmorblindtransfermethod. During a  warm(or

supervised) transfer, you announce the call to the recipient and share any pertinent information.

Duringablind(orunsupervised)transfer,yousendthecalltotherecipientwithoutannouncingthe

callorcaller.Toperformawarmtransfer,completethefollowinginstructions:

Step1 While on a call, press the Transfersoft key. The caller will be placed onhold, and youwill

receiveanewdialtone.

Step2 Dialthenumberorextensiontowhich youaretransferringthecall.

Step3 Waituntilthe otherpartyanswers,announcethe call, andthenpress the Transfersoftkey

againtoconnectthecall.

Toperformablindtransfercompletethefollowinginstructions: 

Step1 While on a call, press the Transfersoft key. The caller will be placed onhold, and youwill

receiveanewdialtone.

Step2 PresstheBlindsoftkey.

Step3 Dial the number or extension to which you are transferring the call. Once the systemdials

thenumber,theblindtransferiscomplete.

NOTE: If you misdial the destination  number/extension, you can press the cancel soft key to end

your transfer. This will reconnect you with the caller, at which point you can start the transfer

processoveragain.

NOTE: Due to the ten second dialling rulethe incorrect number will  automatically  be dialled if you

don’tclearitoutintime.Ifthishappensduringawarmtransfer,pressthecancelsoftkeyandstart

thetransferprocessover.

TransferaCallDirectlytoVoic email 

Step1 PresstheTransfersoftkey.

Step2 Dial*55plustheextension.Thesystemwillannouncethetransfer.

CallHold

Placeacallonholdandansweritlater.

Step1 PresstheHoldsoftkeytoputacallonhold.

Step2 PresstheResumesoftkeyORthedesiredlineonthedisplayscreentoresumea call.

NOTE:Ifyouhavemorethanonecallonholdfora specificline,youmayusethenavigationwheelto

selectthedesiredlinefromthelistofcallsonholdbeforepressingtheResumesoftkey.

CallPark

Use Call Park to put a call on hold and then allow another user to pick up and continue the 

conversationonanotherphoneusingCallParkRetrieve.

Toparkacall:

Step1 PresstheTransfersoftkey.

Step2 Dial*68.

Step3 Enter the extension where you want to park the call or press # to park it  at your own 

extension,andthenhangup.

Toretrieveaparkedcall:

Step1 PresstheNewCallsoftkeyanddial*88.

Step2 Enter the extension where the call is parked or press # to retrieve it from your own

extension.

N‐WayConferencing

Jointhreeormoreparties(max15,includingyourself)inaninstantconferencecall.

TouseN‐wayConferencing:

Step1 Whileonanactivecall,presstheMoresoftkeyfollowedbytheConferencesoftkey

Step2 Dialthenumberofthenextpartyyouwanttojointhecall.

Step3 When the party answers, press the More soft key followed by the Conference soft key to

createa3‐wayconferencecall.Whensuccessful,allpartiescantalktoeachother.

Step4 Repeatsteps1through3foreachadditionalpartyyouwanttoaddtothecall.

Step5 Hang up the handset or press the End Call soft key to end your conference and drop all

participants.

TemporarilyForwardCallstoAnotherNumber

Step1 Dial*72fromyourphone.

Step2 Enterthephonenumbertoforwardto.Whenthesystemannounces,“YourCallForwarding

Alwaysservicehasbeenactivatedsuccessfully,”hangup.

Step3 To deactivate Call Forwarding, dial *73 from your phone. When the system announces,

“YourCallForwardingAlwaysservicehasbeendeactivatedsuccessfully,”hangup.

Polycom VVX 410 Using Manual

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