Dell Inspiron 7570 User manual

Inspiron 15 7000

Service Manual

Regulatory Model: P70F

Regulatory Type: P70F001

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

subsidiaries. Other trademarks may be trademarks of their respective owners.

2020 - 01

Rev. A01

1 Before working inside your computer............................................................................................. 7

Before you begin ...................................................................................................................................................................7

Safety instructions.................................................................................................................................................................7

Recommended tools..............................................................................................................................................................8

Screw list................................................................................................................................................................................ 8

2 After working inside your computer..............................................................................................10

3 Removing the base cover............................................................................................................. 11

Procedure...............................................................................................................................................................................11

4 Replacing the base cover............................................................................................................. 13

Procedure..............................................................................................................................................................................13

5 Removing the battery................................................................................................................. 15

Prerequisites......................................................................................................................................................................... 15

Procedure..............................................................................................................................................................................15

6 Replacing the battery..................................................................................................................16

Procedure..............................................................................................................................................................................16

Post-requisites......................................................................................................................................................................16

7 Removing the hard drive.............................................................................................................. 17

Prerequisites......................................................................................................................................................................... 17

Procedure..............................................................................................................................................................................17

8 Replacing the hard drive..............................................................................................................19

Procedure..............................................................................................................................................................................19

Post-requisites.....................................................................................................................................................................20

9 Removing the solid-state drive/Intel Optane................................................................................. 21

Prerequisites......................................................................................................................................................................... 21

Procedure..............................................................................................................................................................................21

10 Replacing the solid-state drive/Intel Optane............................................................................... 22

Procedure............................................................................................................................................................................. 22

Post-requisites.....................................................................................................................................................................22

11 Removing the memory modules.................................................................................................. 23

Prerequisites.........................................................................................................................................................................23

Procedure............................................................................................................................................................................. 23

12 Replacing the memory modules.................................................................................................. 24

Contents

Contents 3

Procedure............................................................................................................................................................................. 24

Post-requisites.....................................................................................................................................................................24

13 Removing the coin-cell battery...................................................................................................25

Prerequisites........................................................................................................................................................................ 25

Procedure.............................................................................................................................................................................25

14 Replacing the coin-cell battery...................................................................................................26

Procedure.............................................................................................................................................................................26

Post-requisites.....................................................................................................................................................................26

15 Removing the heat sink............................................................................................................. 27

Prerequisites.........................................................................................................................................................................27

Procedure............................................................................................................................................................................. 27

16 Replacing the heat sink..............................................................................................................28

Procedure............................................................................................................................................................................. 28

Post-requisites.....................................................................................................................................................................28

17 Removing the fan...................................................................................................................... 29

Prerequisites........................................................................................................................................................................ 29

Procedure.............................................................................................................................................................................29

18 Replacing the fan.......................................................................................................................31

Procedure..............................................................................................................................................................................31

Post-requisites.....................................................................................................................................................................32

19 Removing the speakers..............................................................................................................33

Prerequisites.........................................................................................................................................................................33

Procedure............................................................................................................................................................................. 33

20 Replacing the speakers............................................................................................................. 34

Procedure............................................................................................................................................................................. 34

Post-requisites.....................................................................................................................................................................34

21 Removing the wireless card....................................................................................................... 35

Prerequisites........................................................................................................................................................................ 35

Procedure.............................................................................................................................................................................35

22 Replacing the wireless card....................................................................................................... 37

Procedure............................................................................................................................................................................. 37

Post-requisites..................................................................................................................................................................... 37

23 Removing the power-adapter port............................................................................................. 38

Prerequisites.........................................................................................................................................................................38

Procedure............................................................................................................................................................................. 38

24 Replacing the power-adapter port..............................................................................................39

4

Contents

Procedure.............................................................................................................................................................................39

Post-requisites.....................................................................................................................................................................39

25 Removing the I/O board............................................................................................................40

Prerequisites........................................................................................................................................................................ 40

Procedure.............................................................................................................................................................................40

26 Replacing the I/O board............................................................................................................ 42

Procedure............................................................................................................................................................................. 42

Post-requisites.....................................................................................................................................................................43

27 Removing the display assembly..................................................................................................44

Prerequisites.........................................................................................................................................................................44

Procedure............................................................................................................................................................................. 44

28 Replacing the display assembly..................................................................................................46

Procedure.............................................................................................................................................................................46

Post-requisites..................................................................................................................................................................... 47

29 Removing the system board...................................................................................................... 48

Prerequisites.........................................................................................................................................................................48

Procedure............................................................................................................................................................................. 48

30 Replacing the system board....................................................................................................... 51

Procedure..............................................................................................................................................................................51

Post-requisites.....................................................................................................................................................................53

31 Removing the status-light board................................................................................................ 54

Prerequisites........................................................................................................................................................................ 54

Procedure.............................................................................................................................................................................54

32 Replacing the status-light board................................................................................................55

Procedure.............................................................................................................................................................................55

Post-requisites.....................................................................................................................................................................55

33 Removing the touchpad............................................................................................................ 56

Prerequisites........................................................................................................................................................................ 56

Procedure.............................................................................................................................................................................56

34 Replacing the touchpad............................................................................................................ 58

Procedure.............................................................................................................................................................................58

Post-requisites.....................................................................................................................................................................59

35 Removing the keyboard............................................................................................................ 60

Prerequisites........................................................................................................................................................................ 60

Procedure.............................................................................................................................................................................60

36 Replacing the keyboard.............................................................................................................62

Contents

5

Procedure.............................................................................................................................................................................62

Post-requisites.....................................................................................................................................................................63

37 Removing the palm rest.............................................................................................................64

Prerequisites........................................................................................................................................................................ 64

Procedure.............................................................................................................................................................................64

38 Replacing the palm rest............................................................................................................ 66

Procedure.............................................................................................................................................................................66

Post-requisites.....................................................................................................................................................................66

39 Downloading drivers................................................................................................................. 68

Downloading the audio driver............................................................................................................................................ 68

Downloading the graphics driver.......................................................................................................................................68

Downloading the USB 3.0 driver....................................................................................................................................... 68

Downloading the Wi-Fi driver............................................................................................................................................ 69

Downloading the media-card reader driver......................................................................................................................69

Downloading the chipset driver.........................................................................................................................................69

Downloading the network driver....................................................................................................................................... 69

40 System setup............................................................................................................................71

Boot Sequence..................................................................................................................................................................... 71

Navigation keys.....................................................................................................................................................................71

System setup....................................................................................................................................................................... 72

Entering BIOS setup program............................................................................................................................................ 72

System setup options..........................................................................................................................................................72

System and setup password.............................................................................................................................................. 76

Assigning a system setup password............................................................................................................................77

Deleting or changing an existing system setup password........................................................................................ 77

Clearing CMOS settings................................................................................................................................................77

Clearing BIOS (System Setup) and System passwords........................................................................................... 78

41 Troubleshooting........................................................................................................................79

Flashing the BIOS................................................................................................................................................................ 79

Enhanced Pre-Boot System Assessment (ePSA) diagnostics......................................................................................79

Running the ePSA Diagnostics.....................................................................................................................................79

Diagnostics........................................................................................................................................................................... 80

Enabling Intel Optane memory...........................................................................................................................................80

Disabling Intel Optane memory...........................................................................................................................................81

Flea power release............................................................................................................................................................... 81

WiFi power cycle.................................................................................................................................................................. 81

42 Getting help and contacting Dell................................................................................................ 82

6

Contents

Before working inside your computer

NOTE: The images in this document may differ from your computer depending on the configuration you ordered.

Topics:

• Before you begin

• Safety instructions

• Recommended tools

• Screw list

Before you begin

1. Save and close all open files and exit all open applications.

2. Shut down your computer. Click Start > Power > Shut down.

NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down

instructions.

3. Disconnect your computer and all attached devices from their electrical outlets.

4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.

5. Remove any media card and optical disc from your computer, if applicable.

Safety instructions

Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise

noted, each procedure included in this document assumes that you have read the safety information that shipped with your computer.

NOTE:

Before working inside your computer, read the safety information that shipped with your computer. For more

safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

NOTE: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the

computer, replace all covers, panels, and screws before connecting to the electrical outlet.

CAUTION: To avoid damaging the computer, ensure that the work surface is flat and clean.

CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by

its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.

CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical

assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety

instructions that shipped with the product or at www.dell.com/regulatory_compliance.

CAUTION: Before touching anything inside your computer, ground yourself by using a wrist grounding strap or by

periodically touching an unpainted metal surface, such as the metal at the back of the computer. While you work,

periodically touch an unpainted metal surface to dissipate static electricity, which could harm internal components.

CAUTION: When you disconnect a cable, pull on its connector or on its pull tab, not on the cable itself. Some cables have

connectors with locking tabs or thumb-screws that you must disengage before disconnecting the cable. When

disconnecting cables, keep them evenly aligned to avoid bending any connector pins. When connecting cables, ensure

that the ports and connectors are correctly oriented and aligned.

CAUTION: Press and eject any installed card from the media-card reader.

1

Before working inside your computer 7

NOTE: The color of your computer and certain components may appear differently than shown in this document.

Recommended tools

The procedures in this document may require the following tools:

• Phillips screwdriver #1

• Plastic scribe

Screw list

The following table provides the list of screws that are used for securing different components.

Table 1. Screw list

Component Secured to Screw type Quantity Screw image

Base cover Palm-rest assembly M2.5x5 4

Battery Palm-rest assembly M2x3 3

Battery Keyboard shield M2x3 1

Hard-drive assembly Palm-rest assembly M2x3 2

Hard-drive assembly Keyboard shield M2x3 1

Hard-drive bracket Hard drive M3x3 4

Solid-state drive Keyboard shield M2x3 1

I/O board Palm-rest assembly M2x3 2

Fan Keyboard shield M2x3 2

Wireless card I/O board M2x3 1

Power-adapter port Palm-rest assembly M2x3 1

USB Type-C bracket System board M2x3 1

USB Type-C bracket Palm-rest assembly M2x3 1

System board Palm-rest assembly M2x2 1

System board Keyboard shield M2x2 3

Display hinges Palm-rest assembly M2.5x5 7

Touchpad Palm-rest assembly M2x2 4

8 Before working inside your computer

Component Secured to Screw type Quantity Screw image

Keyboard shield Palm-rest assembly M1.4x2 26

Keyboard Palm-rest assembly M1.2x1.5 8

Before working inside your computer 9

After working inside your computer

CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.

1. Replace all screws and ensure that no stray screws remain inside your computer.

2. Connect any external devices, peripherals, or cables you removed before working on your computer.

3. Replace any media cards, discs, or any other parts that you removed before working on your computer.

4. Connect your computer and all attached devices to their electrical outlets.

5. Turn on your computer.

2

10 After working inside your computer

Removing the base cover

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow

the steps in Before working inside your computer. After working inside your computer, follow the instructions in After

working inside your computer. For more safety best practices, see the Regulatory Compliance home page at

www.dell.com/regulatory_compliance.

Topics:

• Procedure

Procedure

1. Close the display and turn the computer over.

2. Loosen the six captive screws that secure the base cover to the palm-rest assembly.

3. Remove the 4 screws (M2.5x5) that secure the base cover to the palm-rest assembly.

4. Using a plastic scribe, pry and release the tabs on the base cover from the slots on the palm-rest assembly.

5. Lift the base cover from the palm-rest assembly.

3

Removing the base cover 11

6. Disconnect the battery cable from the system board.

7. Press and hold the power button for 5 seconds to ground the system board.

12 Removing the base cover

Replacing the base cover

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow

the steps in Before working inside your computer. After working inside your computer, follow the instructions in After

working inside your computer. For more safety best practices, see the Regulatory Compliance home page at

www.dell.com/regulatory_compliance.

Topics:

• Procedure

Procedure

1. Connect the battery cable to the system board.

2. Align the tabs on the base cover with the slots on the palm-rest assembly and snap the base cover into place.

3. Replace the four screws (M2.5x5) that secure the base cover to the palm-rest assembly.

4

Replacing the base cover 13

4. Tighten the six captive screws that secure the base cover to the palm-rest assembly.

14 Replacing the base cover

Removing the battery

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow

the steps in Before working inside your computer. After working inside your computer, follow the instructions in After

working inside your computer. For more safety best practices, see the Regulatory Compliance home page at

www.dell.com/regulatory_compliance.

Topics:

• Prerequisites

• Procedure

Prerequisites

NOTE:

Hard drive is available only on computers that are shipped with 3-cell battery.

Remove the base cover.

Procedure

1. Using the pull tab, disconnect the battery cable from the system board.

2. Remove the four screws (M2x3) that secure the battery to the palm-rest assembly and keyboard shield.

3. Lift the battery off the palm-rest assembly.

4. Turn the computer over, open the display, and press and hold the power button for 15 seconds to ground the system board.

5

Removing the battery 15

Replacing the battery

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow

the steps in Before working inside your computer. After working inside your computer, follow the instructions in After

working inside your computer. For more safety best practices, see the Regulatory Compliance home page at

www.dell.com/regulatory_compliance.

Topics:

• Procedure

• Post-requisites

Procedure

1. Align the screw holes on the battery with the screw holes on the palm-rest assembly and keyboard shield.

2. Replace the four screws (M2x3) that secure the battery to the palm-rest assembly and keyboard shield.

3. Connect the battery cable to the system board.

NOTE:

Hard drive is available only on computers that are shipped with 3-cell battery. There is no space to install the

hard drive after you upgrade to a 4-cell battery.

Post-requisites

Replace the base cover.

6

16 Replacing the battery

Removing the hard drive

If your computer is using a SATA storage device accelerated by Intel Optane memory, disable Intel Optane before removing the SATA

storage device. For more information about disabling the Intel Optane, see Disabling Intel Optane.

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow

the steps in Before working inside your computer. After working inside your computer, follow the instructions in After

working inside your computer. For more safety best practices, see the Regulatory Compliance home page at

www.dell.com/regulatory_compliance.

CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.

CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.

Topics:

• Prerequisites

• Procedure

Prerequisites

NOTE:

Hard drive is available only on computers that are shipped with 3-cell battery.

Remove the base cover.

Procedure

1. Using the pull-tab, disconnect the hard-drive cable from the system board.

2. Remove the three screws (M2x3) that secure the hard-drive assembly to the palm-rest assembly and keyboard shield.

3. Lift the hard-drive assembly along with its cable off the palm-rest assembly.

4. Disconnect the interposer from the hard-drive assembly.

7

Removing the hard drive 17

5. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive.

6. Remove the hard-drive bracket off the hard drive.

18 Removing the hard drive

Replacing the hard drive

Enable Intel Optane after replacing the SATA storage. For more information about enabling the Intel Optane, see Enabling Intel Optane.

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow

the steps in Before working inside your computer. After working inside your computer, follow the instructions in After

working inside your computer. For more safety best practices, see the Regulatory Compliance home page at

www.dell.com/regulatory_compliance.

CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.

Topics:

• Procedure

• Post-requisites

Procedure

1. Align the screw holes on the hard-drive bracket with the screw holes on the hard drive.

2. Replace the four screws (M3x3) that secure the hard-drive bracket to the hard drive.

3. Connect the interposer to the hard-drive assembly.

4. Align the screw holes on the hard-drive assembly with the screw holes on the palm-rest assembly and keyboard shield.

5. Replace the three screws (M2x3) that secure the hard-drive assembly to the palm-rest assembly and keyboard shield.

6. Connect the hard-drive cable to the connector on the system board.

8

Replacing the hard drive 19

Post-requisites

Replace the base cover.

20 Replacing the hard drive

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Dell Inspiron 7570 User manual

Dell Inspiron 7570 User manual

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