Dell G5 15
Service Manual
Computer Model: Dell G5 5587
Regulatory Model: P72F
Regulatory Type: P72F002
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks
may be trademarks of their respective owners.
2018 - 06
Rev. A01
Contents
1 Before working inside your computer............................................................................................................. 9
Before you begin ............................................................................................................................................................... 9
Safety instructions.............................................................................................................................................................9
Recommended tools........................................................................................................................................................ 10
Screw list........................................................................................................................................................................... 10
2 After working inside your computer..............................................................................................................12
3 Removing the base cover............................................................................................................................. 13
Procedure.......................................................................................................................................................................... 13
4 Replacing the base cover............................................................................................................................. 15
Procedure.......................................................................................................................................................................... 15
5 Removing the battery...................................................................................................................................17
Prerequisites...................................................................................................................................................................... 17
Procedure...........................................................................................................................................................................17
6 Replacing the battery...................................................................................................................................18
Procedure.......................................................................................................................................................................... 18
Post-requisites.................................................................................................................................................................. 18
7 Removing the memory modules....................................................................................................................19
Prerequisites......................................................................................................................................................................19
Procedure.......................................................................................................................................................................... 19
8 Replacing the memory modules....................................................................................................................21
Procedure.......................................................................................................................................................................... 21
Post-requisites.................................................................................................................................................................. 21
9 Removing the solid-state drive.................................................................................................................... 22
Prerequisites..................................................................................................................................................................... 22
Procedure..........................................................................................................................................................................22
10 Replacing the solid-state drive................................................................................................................... 23
Procedure..........................................................................................................................................................................23
Post-requisites..................................................................................................................................................................23
11 Removing the coin-cell battery................................................................................................................... 24
Prerequisites..................................................................................................................................................................... 24
Procedure..........................................................................................................................................................................24
12 Replacing the coin-cell battery...................................................................................................................25
Procedure..........................................................................................................................................................................25
Contents
3
Post-requisites..................................................................................................................................................................25
13 Removing the wireless card........................................................................................................................26
Prerequisites..................................................................................................................................................................... 26
Procedure..........................................................................................................................................................................26
14 Replacing the wireless card........................................................................................................................ 28
Procedure..........................................................................................................................................................................28
Post-requisites..................................................................................................................................................................29
15 Removing the rear cover............................................................................................................................ 30
Prerequisites..................................................................................................................................................................... 30
Procedure..........................................................................................................................................................................30
16 Replacing the rear cover............................................................................................................................. 31
Procedure.......................................................................................................................................................................... 31
Post-requisites.................................................................................................................................................................. 31
17 Removing the hard drive.............................................................................................................................32
Prerequisites..................................................................................................................................................................... 32
Procedure..........................................................................................................................................................................32
18 Replacing the hard drive.............................................................................................................................34
Procedure..........................................................................................................................................................................34
Post-requisites..................................................................................................................................................................35
19 Removing the computer base.....................................................................................................................36
Prerequisites..................................................................................................................................................................... 36
Procedure..........................................................................................................................................................................36
20 Replacing the computer base.................................................................................................................... 40
Procedure..........................................................................................................................................................................40
Post-requisites..................................................................................................................................................................42
21 Removing the status-light board.................................................................................................................43
Prerequisites..................................................................................................................................................................... 43
Procedure..........................................................................................................................................................................43
22 Replacing the status-light board................................................................................................................ 44
Procedure..........................................................................................................................................................................44
Post-requisites..................................................................................................................................................................44
23 Removing the speakers..............................................................................................................................45
Prerequisites..................................................................................................................................................................... 45
Procedure..........................................................................................................................................................................45
24 Replacing the speakers.............................................................................................................................. 46
Procedure..........................................................................................................................................................................46
4
Contents
Post-requisites..................................................................................................................................................................46
25 Removing the system board.......................................................................................................................47
Prerequisites..................................................................................................................................................................... 47
Procedure..........................................................................................................................................................................47
26 Replacing the system board.......................................................................................................................50
Procedure......................................................................................................................................................................... 50
Post-requisites.................................................................................................................................................................. 51
Entering the Service Tag in the BIOS setup program................................................................................................. 52
27 Removing the power-adapter port............................................................................................................. 53
Prerequisites..................................................................................................................................................................... 53
Procedure..........................................................................................................................................................................53
28 Replacing the power-adapter port............................................................................................................. 54
Procedure..........................................................................................................................................................................54
Post-requisites..................................................................................................................................................................54
29 Removing the heat-sink assembly..............................................................................................................55
Prerequisites.....................................................................................................................................................................55
Procedure......................................................................................................................................................................... 55
30 Replacing the heat-sink assembly.............................................................................................................. 57
Procedure..........................................................................................................................................................................57
Post-requisites..................................................................................................................................................................57
31 Removing the power-button board.............................................................................................................58
Prerequisites.....................................................................................................................................................................58
Procedure......................................................................................................................................................................... 58
32 Replacing the power-button board............................................................................................................ 60
Procedure......................................................................................................................................................................... 60
Post-requisites.................................................................................................................................................................. 61
33 Removing the ngerprint-reader board......................................................................................................62
Prerequisites..................................................................................................................................................................... 62
Procedure..........................................................................................................................................................................62
34 Replacing the ngerprint-reader board...................................................................................................... 63
Procedure..........................................................................................................................................................................63
Post-requisites..................................................................................................................................................................63
35 Removing the touchpad.............................................................................................................................64
Prerequisites..................................................................................................................................................................... 64
Procedure..........................................................................................................................................................................64
36 Replacing the touchpad.............................................................................................................................65
Contents
5
Procedure......................................................................................................................................................................... 65
Post-requisites................................................................................................................................................................. 65
37 Removing the display assembly..................................................................................................................66
Prerequisites.....................................................................................................................................................................66
Procedure......................................................................................................................................................................... 66
38 Replacing the display assembly..................................................................................................................68
Procedure..........................................................................................................................................................................68
Post-requisites................................................................................................................................................................. 69
39 Removing the keyboard............................................................................................................................. 70
Prerequisites..................................................................................................................................................................... 70
Procedure..........................................................................................................................................................................70
40 Replacing the keyboard..............................................................................................................................72
Procedure..........................................................................................................................................................................72
Post-requisites..................................................................................................................................................................73
Folding the keyboard cables........................................................................................................................................... 73
41 Removing the palm rest..............................................................................................................................75
Prerequisites..................................................................................................................................................................... 75
Procedure..........................................................................................................................................................................75
42 Replacing the palm rest............................................................................................................................. 76
Procedure..........................................................................................................................................................................76
Post-requisites..................................................................................................................................................................76
43 Removing the display bezel........................................................................................................................ 77
Prerequisites......................................................................................................................................................................77
Procedure..........................................................................................................................................................................77
44 Replacing the display bezel........................................................................................................................ 79
Procedure..........................................................................................................................................................................79
Post-requisites..................................................................................................................................................................79
45 Removing the display hinges......................................................................................................................80
Prerequisites.....................................................................................................................................................................80
Procedure......................................................................................................................................................................... 80
46 Replacing the display hinges...................................................................................................................... 82
Procedure..........................................................................................................................................................................82
Post-requisites..................................................................................................................................................................83
47 Removing the display panel........................................................................................................................84
Prerequisites..................................................................................................................................................................... 84
Procedure..........................................................................................................................................................................84
6
Contents
48 Replacing the display panel........................................................................................................................86
Procedure..........................................................................................................................................................................86
Post-requisites..................................................................................................................................................................87
49 Removing the display cable........................................................................................................................88
Prerequisites..................................................................................................................................................................... 88
Procedure..........................................................................................................................................................................88
50 Replacing the display cable........................................................................................................................89
Procedure..........................................................................................................................................................................89
Post-requisites................................................................................................................................................................. 90
51 Removing the camera................................................................................................................................. 91
Prerequisites......................................................................................................................................................................91
Procedure.......................................................................................................................................................................... 91
52 Replacing the camera................................................................................................................................ 92
Procedure..........................................................................................................................................................................92
Post-requisites..................................................................................................................................................................92
53 Removing the display back-cover and antenna assembly........................................................................... 93
Prerequisites..................................................................................................................................................................... 93
Procedure..........................................................................................................................................................................93
54 Replacing the display back-cover and antenna assembly........................................................................... 95
Procedure......................................................................................................................................................................... 95
Post-requisites................................................................................................................................................................. 95
55 Downloading drivers.................................................................................................................................. 97
Downloading the audio driver......................................................................................................................................... 97
Downloading the graphics driver....................................................................................................................................97
Downloading the USB driver.......................................................................................................................................... 98
Downloading the chipset driver..................................................................................................................................... 99
Downloading the network driver....................................................................................................................................99
Downloading the media-card reader driver.................................................................................................................100
56 System setup............................................................................................................................................101
Boot Sequence................................................................................................................................................................101
Navigation keys............................................................................................................................................................... 101
BIOS overview................................................................................................................................................................ 102
Entering BIOS setup program....................................................................................................................................... 102
Enabling or disabling the USB in BIOS setup program........................................................................................ 102
Identifying the hard drive in BIOS setup program................................................................................................ 102
Checking the system memory in BIOS setup program........................................................................................102
System setup options.................................................................................................................................................... 103
57 Troubleshooting........................................................................................................................................108
Contents
7
Flashing the BIOS...........................................................................................................................................................108
Flashing BIOS (USB key)...............................................................................................................................................108
Enhanced Pre-Boot System Assessment (ePSA) diagnostics................................................................................. 108
Running the ePSA diagnostics................................................................................................................................109
System diagnostic lights................................................................................................................................................109
Wi-Fi power cycle............................................................................................................................................................110
Flea power release.......................................................................................................................................................... 110
58 Getting help and contacting Dell............................................................................................................... 112
Self-help resources..........................................................................................................................................................112
Contacting Dell................................................................................................................................................................ 112
8 Contents
Before working inside your computer
NOTE: The images in this document may dier from your computer depending on the conguration you ordered.
Topics:
• Before you begin
• Safety instructions
• Recommended tools
• Screw list
Before you begin
1 Save and close all open les and exit all open applications.
2 Shut down your computer. Click Start > Power > Shut down.
NOTE
: If you are using a dierent operating system, see the documentation of your operating system for shut-down
instructions.
3 Disconnect your computer and all attached devices from their electrical outlets.
4 Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.
5 Remove any media card and optical disc from your computer, if applicable.
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and ensure your personal safety.
WARNING
: Before working inside your computer, read the safety information that shipped with your computer. For more safety
best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
WARNING: Disconnect all power sources before opening the computer cover or panels. After you nish working inside the
computer, replace all covers, panels, and screws before connecting to the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is at and clean.
CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching pins and contacts.
CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped
with the product or at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the
metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate static electricity,
which could harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on its pull tab, not on the cable itself. Some cables have
connectors with locking tabs or thumb-screws that you must disengage before disconnecting the cable. When disconnecting
cables, keep them evenly aligned to avoid bending any connector pins. When connecting cables, ensure that the ports and
connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
1
Before working inside your computer 9
Recommended tools
The procedures in this document may require the following tools:
• Philips screwdriver #0
• Philips screwdriver #1
• Flat-head screwdriver
• Plastic scribe
Screw list
Table 1. Screw list
Component Secured to Screw type Quantity Screw image
Battery Computer base M2.5x6 3
Solid-state drive Computer base M3x3 1
Hard-drive assembly Computer base M2.5x3+3 4
Hard-drive bracket Hard drive M3x3 4
Wireless card Wireless card bracket and system
board
M2x3 1
Rear cover Computer base M2x2 4
Display-cable bracket Computer base M2x3 1
Computer base Palm-rest assembly M2.5x6 19
Computer base Palm-rest assembly M2x3 4
Touchpad Palm-rest assembly M2x2 4
Status-light board Computer base M2x3 1
Power-button board Palm-rest assembly M2x3 2
Power-adapter port bracket Computer base M2.5x5 2
Fingerprint-reader board bracket Palm-rest assembly M2x2 2
USB Type-C port bracket System board M2.5x5 2
10 Before working inside your computer
Component Secured to Screw type Quantity Screw image
System board Computer base M2.5x5 3
Keyboard bracket Palm-rest assembly M1.6x2.2 30
Heat-sink assembly System board M2x3 6
Display assembly Palm-rest assembly
M2.5x5
2
Display hinges Display back-cover and antenna
assembly
M2.5x2.5 8
Display panel Display back-cover and antenna
assembly
M2x2.5 4
Before working inside your computer 11
After working inside your computer
CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.
1 Replace all screws and ensure that no stray screws remain inside your computer.
2 Connect any external devices, peripherals, or cables you removed before working on your computer.
3 Replace any media cards, discs, or any other parts that you removed before working on your computer.
4 Connect your computer and all attached devices to their electrical outlets.
5 Turn on your computer.
2
12 After working inside your computer
Removing the base cover
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Loosen the captive screw that secures the base cover to the computer base.
2 Using your ngertips, gently pry the base cover to release the tabs from the slots on the computer base.
3 Lift the base cover o the computer base.
4 Disconnect the battery cable from the system board.
3
Removing the base cover 13
14 Removing the base cover
Replacing the base cover
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Connect the battery cable to the system board.
2 Slide the tabs on the base cover into the slots on the computer base and snap the base cover into place.
3 Tighten the captive screw that secures the base cover to the computer base.
4
Replacing the base cover 15
16 Replacing the base cover
Removing the battery
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
• Prerequisites
• Procedure
Prerequisites
Remove the base cover.
Procedure
1 Remove the three screws (M2.5x6) that secure the battery to the computer base.
2 Lift the battery at an angle o the computer base.
3 Turn the computer over, open the display, and press and hold the power button for ve seconds to ground the system board.
5
Removing the battery 17
Replacing the battery
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
• Procedure
• Post-requisites
Procedure
1 Slide the battery in the slot on the computer base and align the screw holes on the battery with the screw holes on the computer
base.
2 Replace the three screws (M2.5x6) that secure the battery to the computer base.
Post-requisites
Replace the base cover.
6
18 Replacing the battery
Removing the memory modules
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
• Prerequisites
• Procedure
Prerequisites
Remove the base cover.
Procedure
1 Locate the memory module on the system board.
NOTE
: Depending on the conguration ordered, the computer may have up to two memory
modules.
2 Use your ngertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops
up.
3 Remove the memory module from the memory-module slot.
7
Removing the memory modules 19
20 Removing the memory modules
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