Dell G5587-5859BLK-PUS User guide

Category
Notebooks
Type
User guide
Dell G7 15
Service Manual
Computer Model: Dell G7 7588
Regulatory Model: P72F
Regulatory Type: P72F002
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks
may be trademarks of their respective owners.
2018 - 06
Rev. A01
Contents
1 Before working inside your computer............................................................................................................. 9
Before you begin ............................................................................................................................................................... 9
Safety instructions............................................................................................................................................................. 9
Recommended tools.......................................................................................................................................................... 9
Screw list........................................................................................................................................................................... 10
2 After working inside your computer..............................................................................................................12
3 Removing the base cover............................................................................................................................. 13
Procedure.......................................................................................................................................................................... 13
4 Replacing the base cover............................................................................................................................. 15
Procedure.......................................................................................................................................................................... 15
5 Removing the battery...................................................................................................................................17
Prerequisites...................................................................................................................................................................... 17
Procedure...........................................................................................................................................................................17
6 Replacing the battery...................................................................................................................................18
Procedure.......................................................................................................................................................................... 18
Post-requisites.................................................................................................................................................................. 18
7 Removing the memory modules....................................................................................................................19
Prerequisites......................................................................................................................................................................19
Procedure.......................................................................................................................................................................... 19
8 Replacing the memory modules....................................................................................................................21
Procedure.......................................................................................................................................................................... 21
Post-requisites.................................................................................................................................................................. 21
9 Removing the solid-state drive.................................................................................................................... 22
Prerequisites..................................................................................................................................................................... 22
Procedure..........................................................................................................................................................................22
10 Replacing the solid-state drive................................................................................................................... 23
Procedure..........................................................................................................................................................................23
Post-requisites..................................................................................................................................................................23
11 Removing the hard drive............................................................................................................................. 24
Prerequisites..................................................................................................................................................................... 24
Procedure..........................................................................................................................................................................24
12 Replacing the hard drive.............................................................................................................................26
Procedure..........................................................................................................................................................................26
Contents
3
Post-requisites..................................................................................................................................................................27
13 Removing the coin-cell battery...................................................................................................................28
Prerequisites..................................................................................................................................................................... 28
Procedure..........................................................................................................................................................................28
14 Replacing the coin-cell battery...................................................................................................................29
Procedure..........................................................................................................................................................................29
Post-requisites..................................................................................................................................................................29
15 Removing the wireless card........................................................................................................................30
Prerequisites..................................................................................................................................................................... 30
Procedure..........................................................................................................................................................................30
16 Replacing the wireless card........................................................................................................................ 32
Procedure..........................................................................................................................................................................32
Post-requisites..................................................................................................................................................................32
17 Removing the rear cover.............................................................................................................................33
Prerequisites..................................................................................................................................................................... 33
Procedure..........................................................................................................................................................................33
18 Replacing the rear cover.............................................................................................................................34
Procedure..........................................................................................................................................................................34
Post-requisites..................................................................................................................................................................34
19 Removing the computer base.....................................................................................................................35
Prerequisites..................................................................................................................................................................... 35
Procedure..........................................................................................................................................................................35
20 Replacing the computer base.................................................................................................................... 39
Procedure..........................................................................................................................................................................39
Post-requisites..................................................................................................................................................................43
21 Removing the status-light board.................................................................................................................44
Prerequisites..................................................................................................................................................................... 44
Procedure..........................................................................................................................................................................44
22 Replacing the status-light board................................................................................................................ 45
Procedure..........................................................................................................................................................................45
Post-requisites..................................................................................................................................................................45
23 Removing the speakers..............................................................................................................................46
Prerequisites..................................................................................................................................................................... 46
Procedure..........................................................................................................................................................................46
24 Replacing the speakers.............................................................................................................................. 47
Procedure..........................................................................................................................................................................47
4
Contents
Post-requisites..................................................................................................................................................................47
25 Removing the system board.......................................................................................................................48
Prerequisites..................................................................................................................................................................... 48
Procedure..........................................................................................................................................................................48
26 Replacing the system board....................................................................................................................... 51
Procedure.......................................................................................................................................................................... 51
Post-requisites..................................................................................................................................................................53
Entering the Service Tag in the BIOS setup program................................................................................................. 53
27 Removing the power-adapter port............................................................................................................. 54
Prerequisites..................................................................................................................................................................... 54
Procedure..........................................................................................................................................................................54
28 Replacing the power-adapter port............................................................................................................. 55
Procedure......................................................................................................................................................................... 55
Post-requisites................................................................................................................................................................. 55
29 Removing the heat sink............................................................................................................................. 56
Prerequisites.....................................................................................................................................................................56
Procedure......................................................................................................................................................................... 56
30 Replacing the heat sink..............................................................................................................................58
Procedure......................................................................................................................................................................... 58
Post-requisites................................................................................................................................................................. 59
31 Removing the fans..................................................................................................................................... 60
Prerequisites.....................................................................................................................................................................60
Procedure......................................................................................................................................................................... 60
32 Replacing the fans..................................................................................................................................... 62
Procedure..........................................................................................................................................................................62
Post-requisites..................................................................................................................................................................63
33 Removing the power-button board............................................................................................................ 64
Prerequisites..................................................................................................................................................................... 64
Procedure..........................................................................................................................................................................64
34 Replacing the power-button board............................................................................................................ 65
Procedure......................................................................................................................................................................... 65
Post-requisites................................................................................................................................................................. 65
35 Removing the ngerprint-reader board......................................................................................................66
Prerequisites..................................................................................................................................................................... 66
Procedure......................................................................................................................................................................... 66
36 Replacing the ngerprint-reader board...................................................................................................... 67
Contents
5
Procedure..........................................................................................................................................................................67
Post-requisites..................................................................................................................................................................67
37 Removing the touchpad............................................................................................................................. 68
Prerequisites..................................................................................................................................................................... 68
Procedure..........................................................................................................................................................................68
38 Replacing the touchpad............................................................................................................................. 69
Procedure......................................................................................................................................................................... 69
Post-requisites................................................................................................................................................................. 69
39 Removing the display assembly..................................................................................................................70
Prerequisites..................................................................................................................................................................... 70
Procedure..........................................................................................................................................................................70
40 Replacing the display assembly..................................................................................................................72
Procedure..........................................................................................................................................................................72
Post-requisites..................................................................................................................................................................73
41 Removing the palm rest.............................................................................................................................. 74
Prerequisites......................................................................................................................................................................74
Procedure..........................................................................................................................................................................74
42 Replacing the palm rest............................................................................................................................. 75
Procedure..........................................................................................................................................................................75
Post-requisites..................................................................................................................................................................75
43 Removing the keyboard............................................................................................................................. 76
Prerequisites..................................................................................................................................................................... 76
Procedure..........................................................................................................................................................................76
44 Replacing the keyboard..............................................................................................................................78
Procedure..........................................................................................................................................................................78
Post-requisites..................................................................................................................................................................79
Folding the keyboard cables........................................................................................................................................... 79
45 Removing the display bezel........................................................................................................................ 81
Prerequisites......................................................................................................................................................................81
Procedure.......................................................................................................................................................................... 81
46 Replacing the display bezel........................................................................................................................ 83
Procedure..........................................................................................................................................................................83
Post-requisites..................................................................................................................................................................83
47 Removing the display hinges...................................................................................................................... 84
Prerequisites..................................................................................................................................................................... 84
Procedure..........................................................................................................................................................................84
6
Contents
48 Replacing the display hinges......................................................................................................................85
Procedure......................................................................................................................................................................... 85
Post-requisites................................................................................................................................................................. 85
49 Removing the display panel....................................................................................................................... 86
Prerequisites..................................................................................................................................................................... 86
Procedure..........................................................................................................................................................................86
50 Replacing the display panel........................................................................................................................88
Procedure..........................................................................................................................................................................88
Post-requisites..................................................................................................................................................................89
51 Removing the display cable........................................................................................................................ 90
Prerequisites.....................................................................................................................................................................90
Procedure......................................................................................................................................................................... 90
52 Replacing the display cable........................................................................................................................ 91
Procedure.......................................................................................................................................................................... 91
Post-requisites.................................................................................................................................................................. 91
53 Removing the camera................................................................................................................................ 92
Prerequisites..................................................................................................................................................................... 92
Procedure..........................................................................................................................................................................92
54 Replacing the camera................................................................................................................................ 93
Procedure..........................................................................................................................................................................93
Post-requisites..................................................................................................................................................................93
55 Removing the display back-cover and antenna assembly...........................................................................94
Prerequisites..................................................................................................................................................................... 94
Procedure..........................................................................................................................................................................94
56 Replacing the display back-cover and antenna assembly........................................................................... 96
Procedure......................................................................................................................................................................... 96
Post-requisites..................................................................................................................................................................97
57 Downloading drivers...................................................................................................................................98
Downloading the audio driver.........................................................................................................................................98
Downloading the graphics driver................................................................................................................................... 98
Downloading the USB 3.0 driver....................................................................................................................................98
Downloading the Wi-Fi driver.........................................................................................................................................98
Downloading the media-card reader driver.................................................................................................................. 99
Downloading the chipset driver..................................................................................................................................... 99
Downloading the network driver....................................................................................................................................99
58 System setup........................................................................................................................................... 100
Boot Sequence............................................................................................................................................................... 100
Contents
7
Navigation keys...............................................................................................................................................................100
BIOS overview.................................................................................................................................................................101
Entering BIOS setup program........................................................................................................................................101
Enabling or disabling the USB in BIOS setup program......................................................................................... 101
Identifying the hard drive in BIOS setup program.................................................................................................101
Checking the system memory in BIOS setup program........................................................................................ 101
System setup options..................................................................................................................................................... 101
59 System and setup password..................................................................................................................... 107
Assigning a system password and setup password....................................................................................................107
Deleting or changing an existing system setup password......................................................................................... 107
Clearing CMOS settings................................................................................................................................................108
Clearing forgotten passwords.......................................................................................................................................108
60 Troubleshooting........................................................................................................................................109
Flashing BIOS (USB key)...............................................................................................................................................109
Flashing the BIOS...........................................................................................................................................................109
Enhanced Pre-Boot System Assessment (ePSA) diagnostics................................................................................. 109
Running the ePSA diagnostics................................................................................................................................ 110
System diagnostic lights.................................................................................................................................................110
Wi-Fi power cycle............................................................................................................................................................ 111
Flea power release........................................................................................................................................................... 111
Reinstall Windows using a USB recovery drive........................................................................................................... 112
61 Getting help and contacting Dell................................................................................................................113
Self-help resources..........................................................................................................................................................113
Contacting Dell................................................................................................................................................................ 113
8
Contents
Before working inside your computer
NOTE: The images in this document may dier from your computer depending on the conguration you ordered.
Before you begin
1 Save and close all open les and exit all open applications.
2 Shut down your computer. Click Start > Power > Shut down.
NOTE: If you are using a dierent operating system, see the documentation of your operating system for shut-down
instructions.
3 Disconnect your computer and all attached devices from their electrical outlets.
4 Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.
5 Remove any media card and optical disc from your computer, if applicable.
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and ensure your personal safety.
WARNING
: Before working inside your computer, read the safety information that shipped with your computer. For more safety
best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
WARNING: Disconnect all power sources before opening the computer cover or panels. After you nish working inside the
computer, replace all covers, panels, and screws before connecting to the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is at and clean.
CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching pins and contacts.
CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped
with the product or at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the
metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate static electricity,
which could harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on its pull tab, not on the cable itself. Some cables have
connectors with locking tabs or thumb-screws that you must disengage before disconnecting the cable. When disconnecting
cables, keep them evenly aligned to avoid bending any connector pins. When connecting cables, ensure that the ports and
connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
Recommended tools
The procedures in this document may require the following tools:
Phillips screwdriver #1
Plastic scribe
1
Before working inside your computer 9
Screw list
Table 1. Screw list
Component Secured to Screw type Quantity Screw image
Battery Computer base M2.5x6 3
Solid-state drive Computer base M3x3 1
Hard-drive assembly Computer base M2.5x3+3 4
Hard-drive bracket Hard drive M3x3 4
Wireless card Wireless card bracket and system
board
M2x3 1
Rear cover Computer base M2x2 4
Display-cable bracket Computer base M2x3 1
Computer base Palm-rest assembly M2.5x6 19
Computer base Palm-rest assembly M2x3 4
Touchpad Palm-rest assembly M2x2 4
Fans Heat sink M2x1.4 5
Fans System board M2x3 4
Status-light board Computer base M2x3 1
Power-button board Palm-rest assembly M2x3 2
Power-adapter port bracket Computer base M2.5x5 2
Fingerprint-reader board bracket Palm-rest assembly M2x2 2
USB Type-C port bracket System board M2.5x5 2
System board Computer base M2.5x5 3
10 Before working inside your computer
Component Secured to Screw type Quantity Screw image
Keyboard bracket Palm-rest assembly M1.6x2.2 30
Heat-sink assembly System board M2x3 6
Display assembly Palm-rest assembly
M2.5x5
2
Display hinges Display back-cover and antenna
assembly
M2.5x2.5 8
Display panel Display back-cover and antenna
assembly
M2x2.5 4
Before working inside your computer 11
After working inside your computer
CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.
1 Replace all screws and ensure that no stray screws remain inside your computer.
2 Connect any external devices, peripherals, or cables you removed before working on your computer.
3 Replace any media cards, discs, or any other parts that you removed before working on your computer.
4 Connect your computer and all attached devices to their electrical outlets.
5 Turn on your computer.
2
12 After working inside your computer
Removing the base cover
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Loosen the captive screw that secures the base cover to the computer base.
2 Using your ngertips, gently pry the base cover to release the tabs from the slots on the computer base.
3 Lift the base cover o the computer base.
4 Disconnect the battery cable from the system board.
3
Removing the base cover 13
14 Removing the base cover
Replacing the base cover
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Connect the battery cable to the system board.
2 Slide the tabs on the base cover into the slots on the computer base and snap the base cover into place.
3 Tighten the captive screw that secures the base cover to the computer base.
4
Replacing the base cover 15
16 Replacing the base cover
Removing the battery
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1 Remove the three screws (M2.5x6) that secure the battery to the computer base.
2 Lift the battery at an angle o the computer base.
3 Turn the computer over, open the display, and press and hold the power button for ve seconds to ground the system board.
5
Removing the battery 17
Replacing the battery
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Slide the battery in the slot on the computer base and align the screw holes on the battery with the screw holes on the computer
base.
2 Replace the three screws (M2.5x6) that secure the battery to the computer base.
Post-requisites
Replace the base cover.
6
18 Replacing the battery
Removing the memory modules
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1 Locate the memory module on the system board.
NOTE: Depending on the conguration ordered, the computer may have up to two memory
modules.
2 Use your ngertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops
up.
3 Remove the memory module from the memory-module slot.
7
Removing the memory modules 19
20 Removing the memory modules
  • Page 1 1
  • Page 2 2
  • Page 3 3
  • Page 4 4
  • Page 5 5
  • Page 6 6
  • Page 7 7
  • Page 8 8
  • Page 9 9
  • Page 10 10
  • Page 11 11
  • Page 12 12
  • Page 13 13
  • Page 14 14
  • Page 15 15
  • Page 16 16
  • Page 17 17
  • Page 18 18
  • Page 19 19
  • Page 20 20
  • Page 21 21
  • Page 22 22
  • Page 23 23
  • Page 24 24
  • Page 25 25
  • Page 26 26
  • Page 27 27
  • Page 28 28
  • Page 29 29
  • Page 30 30
  • Page 31 31
  • Page 32 32
  • Page 33 33
  • Page 34 34
  • Page 35 35
  • Page 36 36
  • Page 37 37
  • Page 38 38
  • Page 39 39
  • Page 40 40
  • Page 41 41
  • Page 42 42
  • Page 43 43
  • Page 44 44
  • Page 45 45
  • Page 46 46
  • Page 47 47
  • Page 48 48
  • Page 49 49
  • Page 50 50
  • Page 51 51
  • Page 52 52
  • Page 53 53
  • Page 54 54
  • Page 55 55
  • Page 56 56
  • Page 57 57
  • Page 58 58
  • Page 59 59
  • Page 60 60
  • Page 61 61
  • Page 62 62
  • Page 63 63
  • Page 64 64
  • Page 65 65
  • Page 66 66
  • Page 67 67
  • Page 68 68
  • Page 69 69
  • Page 70 70
  • Page 71 71
  • Page 72 72
  • Page 73 73
  • Page 74 74
  • Page 75 75
  • Page 76 76
  • Page 77 77
  • Page 78 78
  • Page 79 79
  • Page 80 80
  • Page 81 81
  • Page 82 82
  • Page 83 83
  • Page 84 84
  • Page 85 85
  • Page 86 86
  • Page 87 87
  • Page 88 88
  • Page 89 89
  • Page 90 90
  • Page 91 91
  • Page 92 92
  • Page 93 93
  • Page 94 94
  • Page 95 95
  • Page 96 96
  • Page 97 97
  • Page 98 98
  • Page 99 99
  • Page 100 100
  • Page 101 101
  • Page 102 102
  • Page 103 103
  • Page 104 104
  • Page 105 105
  • Page 106 106
  • Page 107 107
  • Page 108 108
  • Page 109 109
  • Page 110 110
  • Page 111 111
  • Page 112 112
  • Page 113 113

Dell G5587-5859BLK-PUS User guide

Category
Notebooks
Type
User guide

Ask a question and I''ll find the answer in the document

Finding information in a document is now easier with AI