Alienware 15 R4 User manual

Alienware 15 R4

Service Manual

Computer Model: Alienware 15 R4

Regulatory Model: P69F

Regulatory Type: P69F002

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid

the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

subsidiaries. Other trademarks may be trademarks of their respective owners.

2019 - 04

Rev. A01

Contents

Before working inside your computer................................................................................8

Before you begin ................................................................................................................................................8

Safety instructions................................................................................................................................................8

Recommended tools............................................................................................................................................ 8

Screw list.............................................................................................................................................................9

After working inside your computer................................................................................10

Removing the base cover...................................................................................................11

Procedure.......................................................................................................................................................... 11

Replacing the base cover.................................................................................................. 13

Procedure..........................................................................................................................................................13

Removing the wireless card.............................................................................................. 15

Prerequisites......................................................................................................................................................15

Procedure......................................................................................................................................................... 15

Replacing the wireless card.............................................................................................. 17

Procedure..........................................................................................................................................................17

Post-requisites................................................................................................................................................... 17

Removing the hard drive...................................................................................................18

Prerequisites......................................................................................................................................................18

Procedure..........................................................................................................................................................18

Replacing the hard drive.................................................................................................. 20

Procedure.........................................................................................................................................................20

Post-requisites................................................................................................................................................... 21

Removing the solid-state drive.........................................................................................22

Prerequisites..................................................................................................................................................... 22

Procedure.........................................................................................................................................................22

Replacing the solid-state drive.........................................................................................23

Procedure.........................................................................................................................................................23

Post-requisites...................................................................................................................................................23

Removing the memory modules....................................................................................... 24

Prerequisites..................................................................................................................................................... 24

Procedure.........................................................................................................................................................24

3

Replacing the memory modules....................................................................................... 25

Procedure.........................................................................................................................................................25

Post-requisites.................................................................................................................................................. 25

Removing the rear-I/O cover.......................................................................................... 26

Prerequisites..................................................................................................................................................... 26

Procedure.........................................................................................................................................................26

Replacing the rear-I/O cover...........................................................................................27

Procedure.........................................................................................................................................................27

Post-requisites...................................................................................................................................................27

Removing the computer base...........................................................................................28

Prerequisites..................................................................................................................................................... 28

Procedure.........................................................................................................................................................28

Replacing the computer base........................................................................................... 30

Procedure.........................................................................................................................................................30

Post-requisites................................................................................................................................................... 31

Removing the coin-cell battery........................................................................................ 32

Prerequisites..................................................................................................................................................... 32

Procedure.........................................................................................................................................................32

Replacing the coin-cell battery........................................................................................ 33

Procedure......................................................................................................................................................... 33

Post-requisites...................................................................................................................................................33

Removing the battery....................................................................................................... 34

Prerequisites..................................................................................................................................................... 34

Procedure.........................................................................................................................................................34

Replacing the battery....................................................................................................... 35

Procedure.........................................................................................................................................................35

Post-requisites...................................................................................................................................................35

Removing the touchpad bracket...................................................................................... 36

Prerequisites..................................................................................................................................................... 36

Procedure.........................................................................................................................................................36

Replacing the touchpad bracket...................................................................................... 38

Procedure.........................................................................................................................................................38

Post-requisites...................................................................................................................................................38

4

Removing the touchpad....................................................................................................39

Prerequisites..................................................................................................................................................... 39

Procedure.........................................................................................................................................................39

Replacing the touchpad.................................................................................................... 41

Procedure......................................................................................................................................................... 41

Post-requisites................................................................................................................................................... 41

Removing the I/O board.................................................................................................. 42

Prerequisites..................................................................................................................................................... 42

Procedure.........................................................................................................................................................42

Replacing the I/O board.................................................................................................. 43

Procedure.........................................................................................................................................................43

Post-requisites...................................................................................................................................................43

Removing the speakers.....................................................................................................44

Prerequisites..................................................................................................................................................... 44

Procedure.........................................................................................................................................................44

Replacing the speakers.....................................................................................................45

Procedure.........................................................................................................................................................45

Post-requisites.................................................................................................................................................. 45

Removing the system board............................................................................................. 46

Prerequisites..................................................................................................................................................... 46

Procedure.........................................................................................................................................................46

Replacing the system board............................................................................................. 50

Procedure........................................................................................................................................................ 50

Post-requisites.................................................................................................................................................. 52

Removing the keyboard....................................................................................................53

Prerequisites..................................................................................................................................................... 53

Procedure.........................................................................................................................................................53

Replacing the keyboard....................................................................................................55

Procedure.........................................................................................................................................................55

Post-requisites.................................................................................................................................................. 56

Removing the macro keys.................................................................................................57

Prerequisites..................................................................................................................................................... 57

Procedure.........................................................................................................................................................57

5

Replacing the macro keys.................................................................................................58

Procedure.........................................................................................................................................................58

Post-requisites.................................................................................................................................................. 58

Removing the heat-sink assembly................................................................................... 59

Prerequisites.....................................................................................................................................................59

Procedure.........................................................................................................................................................59

Replacing the heat-sink assembly....................................................................................61

Procedure......................................................................................................................................................... 61

Post-requisites.................................................................................................................................................. 62

Removing the power-adapter port.................................................................................. 63

Prerequisites..................................................................................................................................................... 63

Procedure.........................................................................................................................................................63

Replacing the power-adapter port.................................................................................. 64

Procedure.........................................................................................................................................................64

Post-requisites.................................................................................................................................................. 64

Removing the power-button board................................................................................. 65

Prerequisites.....................................................................................................................................................65

Procedure.........................................................................................................................................................65

Replacing the power-button board..................................................................................66

Procedure.........................................................................................................................................................66

Post-requisites.................................................................................................................................................. 66

Removing the palm rest....................................................................................................67

Prerequisites..................................................................................................................................................... 67

Procedure.........................................................................................................................................................67

Replacing the palm rest....................................................................................................68

Procedure.........................................................................................................................................................68

Post-requisites...................................................................................................................................................68

Removing the display assembly....................................................................................... 69

Prerequisites.....................................................................................................................................................69

Procedure.........................................................................................................................................................69

Replacing the display assembly........................................................................................71

Procedure..........................................................................................................................................................71

Post-requisites...................................................................................................................................................72

6

Downloading drivers........................................................................................................ 74

Operating system.............................................................................................................................................. 74

Downloading the audio driver............................................................................................................................74

Downloading the graphics driver....................................................................................................................... 74

Downloading the USB driver............................................................................................................................. 75

Downloading the Wi-Fi driver........................................................................................................................... 75

Downloading the media-card reader driver........................................................................................................ 76

Downloading the chipset driver......................................................................................................................... 76

Downloading the network driver........................................................................................................................76

System setup.....................................................................................................................78

Boot Sequence..................................................................................................................................................78

Navigation keys.................................................................................................................................................78

System setup..................................................................................................................................................... 78

Entering BIOS setup program............................................................................................................................ 79

Enabling or disabling the USB in BIOS setup program...................................................................................79

Identifying the hard drive in BIOS setup program..........................................................................................79

Checking the system memory in BIOS setup program.................................................................................... 79

System setup options......................................................................................................................................... 79

Troubleshooting................................................................................................................ 84

Flashing the BIOS..............................................................................................................................................84

Flashing BIOS (USB key)................................................................................................................................... 84

Reinstall Windows using a USB recovery drive....................................................................................................84

Enhanced Pre-Boot System Assessment (ePSA) diagnostics.................................................................................85

Running the ePSA Diagnostics..................................................................................................................... 85

Diagnostics....................................................................................................................................................... 85

Wi-Fi power cycle.............................................................................................................................................86

Flea power release.............................................................................................................................................87

Getting help and contacting Alienware...........................................................................88

Self-help resources............................................................................................................................................88

Contacting Alienware........................................................................................................................................88

7

Before working inside your computer

NOTE: The images in this document may dier from your computer depending on the conguration you ordered.

Before you begin

1 Save and close all open les and exit all open applications.

2 Shut down your computer. Click Start → Power → Shut down.

NOTE: If you are using a dierent operating system, see the documentation of your operating system for shut-

down instructions.

3 Disconnect your computer and all attached devices from their electrical outlets.

4 Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.

5 Remove any media card and optical disc from your computer, if applicable.

Safety instructions

Use the following safety guidelines to protect your computer from potential damage and ensure your personal safety.

WARNING: Before working inside your computer, read the safety information that shipped with your computer. For

more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

WARNING: Disconnect all power sources before opening the computer cover or panels. After you nish working

inside the computer, replace all covers, panels, and screws before connecting to the electrical outlet.

CAUTION: To avoid damaging the computer, ensure that the work surface is at and clean.

CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching pins and

contacts.

CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical

assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the

safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface,

such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to

dissipate static electricity, which could harm internal components.

CAUTION: When you disconnect a cable, pull on its connector or on its pull tab, not on the cable itself. Some cables

have connectors with locking tabs or thumb-screws that you must disengage before disconnecting the cable. When

disconnecting cables, keep them evenly aligned to avoid bending any connector pins. When connecting cables,

ensure that the ports and connectors are correctly oriented and aligned.

CAUTION: Press and eject any installed card from the media-card reader.

Recommended tools

The procedures in this document may require the following tools:

• Phillips screwdriver #1

• Plastic scribe

8

Screw list

Table 1. Screw list

Component Secured to Screw type Quantity Screw image

Base cover Palm-rest assembly M2.5x13 6

Battery Palm-rest assembly M2.5x5 1

Solid-state drive Computer base M2x3 1

Hard-drive assembly Computer base M2.5x8 3

Hard-drive bracket Hard-drive assembly M3x3 4

Heat-sink assembly System board M2x3 7

Rear-I/O cover Palm-rest assembly M2.5x7 2

Computer base Palm-rest assembly M2.5x8 11

Tron-light holder Palm-rest assembly M2.5x5 2

I/O board Palm-rest assembly M2.5x5 2

Touch-pad bracket Palm-rest assembly M2x3 5

Display assembly Palm-rest assembly M2.5x5 6

Power-adapter port

bracket

Palm-rest assembly M2x3 1

Power-button board Palm-rest assembly M2x3 2

System-board assembly Palm-rest assembly M2.5x5 7

Keyboard bracket Palm-rest assembly M2x3 15

Wireless-card bracket Computer base M2x3 1

9

After working inside your computer

CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.

1 Replace all screws and ensure that no stray screws remain inside your computer.

2 Connect any external devices, peripherals, or cables you removed before working on your computer.

3 Replace any media cards, discs, or any other parts that you removed before working on your computer.

4 Connect your computer and all attached devices to their electrical outlets.

5 Turn on your computer.

10

Removing the base cover

WARNING: Before working inside your computer, read the safety information that shipped with your computer and

follow the steps in Before working inside your computer. After working inside your computer, follow the instructions

in

After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at

www.dell.com/regulatory_compliance.

Procedure

1 Remove the six screws (M2.5x13) that secure the base cover to the computer base.

2 Loosen the captive screw that secures the base cover to the computer base to open a gap between the two parts.

3 Using a plastic scribe, gently pry the base cover from the gap around the captive screw to release the clips on the base

cover from the computer base.

11

4 Lift the base cover o the computer base.

5 Disconnect the battery cable from the system board.

6 Press and hold the power button for ve seconds to ground the system board.

12

Replacing the base cover

WARNING: Before working inside your computer, read the safety information that shipped with your computer and

follow the steps in Before working inside your computer. After working inside your computer, follow the instructions

in

After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at

www.dell.com/regulatory_compliance.

Procedure

1 Connect the battery cable to the system board.

2 Slide the base cover into the slots on the computer base.

3 Snap the base cover into place.

4 Tighten the captive screw that secures the base cover to the computer base.

13

5 Replace the six screws (M2.5x13) that secure the base cover to the computer base.

14

Removing the wireless card

WARNING: Before working inside your computer, read the safety information that shipped with your computer and

follow the steps in Before working inside your computer. After working inside your computer, follow the instructions

in

After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at

www.dell.com/regulatory_compliance.

Prerequisites

Remove the base cover.

Procedure

1 Lift the ap covering the wireless card to access the wireless-card bracket and screw.

2 Remove the screw (M2x3) that secures the wireless-card bracket to the computer base.

NOTE: To avoid potential damage to the wireless-card bracket, carefully lift it at an angle and remove it from the

wireless card.

3 Lift the wireless-card bracket o the wireless card.

4 Lift the wireless card at an angle, and slide it out of the wireless-card slot.

15

5 Disconnect the antenna cables from the wireless card.

16

Replacing the wireless card

WARNING: Before working inside your computer, read the safety information that shipped with your computer and

follow the steps in Before working inside your computer. After working inside your computer, follow the instructions

in

After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at

www.dell.com/regulatory_compliance.

Procedure

CAUTION: To avoid damaging the wireless card, do not place any cables under it.

1 Connect the antenna cables to the wireless card.

The following table provides the antenna-cable color scheme for the wireless card supported by your computer.

Table 2. Antenna-cable color scheme

Connectors on the wireless card Antenna cable color

Auxiliary (black triangle) Black

Main (white triangle) White

2 Slide the wireless card bracket on to the wireless card, and align the screw hole on the wireless-card bracket with the screw

hole on the wireless card.

3 Align the notch on the wireless card with the tab on the wireless-card slot, and then slide the wireless card at an angle into

the wireless-card slot.

4 Press the other end of the wireless card and replace the screw (M2x3) that secures the wireless-card bracket to the

computer base.

Post-requisites

Replace the base cover.

17

Removing the hard drive

WARNING: Before working inside your computer, read the safety information that shipped with your computer and

follow the steps in Before working inside your computer. After working inside your computer, follow the instructions

in

After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at

www.dell.com/regulatory_compliance.

CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.

CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.

Prerequisites

Remove the base cover.

Procedure

1 Using the pull-tab, disconnect the hard-drive cable from the system board.

2 Remove the three screws (M2.5x8) that secure the hard-drive assembly to the computer base.

3 Lift the hard-drive assembly along with its cable o the computer base.

4 Remove the four screws (M3x3) that secure the hard-drive bracket to the hard-drive assembly.

18

5 Lift the hard-drive bracket o the hard-drive assembly.

6 Disconnect the interposer from the hard drive.

19

Replacing the hard drive

WARNING: Before working inside your computer, read the safety information that shipped with your computer and

follow the steps in Before working inside your computer. After working inside your computer, follow the instructions

in

After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at

www.dell.com/regulatory_compliance.

CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.

Procedure

1 Connect the interposer to the hard drive.

2 Align the screw holes on the hard-drive bracket with the screw holes on the hard-drive assembly.

3 Replace the four screws (M3x3) that secure the hard-drive bracket to the hard-drive assembly.

4 Align the screw holes on the hard-drive assembly with the screw holes on the computer base.

5 Replace the three screws (M2.5x8) that secure the hard-drive assembly to the computer base.

20

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Alienware 15 R4 User manual

Alienware 15 R4 User manual

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