Alienware 17 R3 User manual

Alienware 17

Service Manual

Computer Model: Alienware 17 R3

Regulatory Model: P43F

Regulatory Type: P43F001

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use

of your computer.

CAUTION: A CAUTION indicates either potential damage to

hardware or loss of data and tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage,

personal injury, or death.

international copyright and intellectual property laws. Dell

™

and the Dell logo are trademarks of

Dell Inc. in the United States and/or other jurisdictions. All other marks and names mentioned

herein may be trademarks of their respective companies.

2015 - 12

Rev. A01

Contents

Before working inside your computer........................ 12

Before you begin ............................................................................................... 12

Safety instructions............................................................................................ 12

Recommended tools..........................................................................................13

After working inside your tablet................................... 14

Removing the base panel................................................. 15

Procedure...........................................................................................................15

Replacing the base panel.................................................. 17

Procedure........................................................................................................... 17

Removing the memory modules................................... 18

Prerequisites......................................................................................................18

Procedure...........................................................................................................18

Replacing the memory modules.................................. 20

Procedure..........................................................................................................20

Post-requisites...................................................................................................21

Removing the solid-state drives.................................. 22

Prerequisites..................................................................................................... 22

Procedure.......................................................................................................... 22

Replacing the solid-state drives.................................. 24

Procedure..........................................................................................................24

Post-requisites..................................................................................................24

3

Removing the hard drive..................................................25

Prerequisites.....................................................................................................25

Procedure..........................................................................................................25

Replacing the hard drive.................................................. 28

Procedure..........................................................................................................28

Post-requisites..................................................................................................28

Removing the palm rest................................................... 29

Prerequisites.....................................................................................................29

Procedure..........................................................................................................30

Replacing the palm rest....................................................36

Procedure..........................................................................................................36

Post-requisites..................................................................................................36

Removing the power-button board............................ 37

Prerequisites..................................................................................................... 37

Procedure.......................................................................................................... 37

Replacing the power-button board............................ 39

Procedure..........................................................................................................39

Post-requisites..................................................................................................39

Removing the status-light board................................ 40

Prerequisites.....................................................................................................40

Procedure..........................................................................................................40

Replacing the status-light board................................. 42

Procedure..........................................................................................................42

Post-requisites..................................................................................................42

4

Removing the keyboard...................................................43

Prerequisites.....................................................................................................43

Procedure..........................................................................................................43

Replacing the keyboard....................................................47

Procedure.......................................................................................................... 47

Post-requisites.................................................................................................. 47

Removing the touch pad..................................................48

Prerequisites.....................................................................................................48

Procedure..........................................................................................................49

Replacing the touch pad....................................................51

Procedure...........................................................................................................51

Post-requisites.................................................................................................. 51

Removing the display assembly...................................52

Prerequisites.....................................................................................................52

Procedure..........................................................................................................52

Replacing the display assembly...................................56

Procedure..........................................................................................................56

Post-requisites.................................................................................................. 57

Removing the battery....................................................... 58

Prerequisites.....................................................................................................58

Procedure..........................................................................................................58

Replacing the battery.........................................................61

Procedure...........................................................................................................61

Post-requisites.................................................................................................. 61

5

Removing the I/O board....................................................62

Prerequisites.....................................................................................................62

Procedure..........................................................................................................62

Replacing the I/O board.................................................... 64

Procedure..........................................................................................................64

Post-requisites..................................................................................................64

Removing the speakers....................................................65

Prerequisites.....................................................................................................65

Procedure..........................................................................................................65

Replacing the speakers.................................................... 68

Procedure..........................................................................................................68

Post-requisites................................................................................................. 68

Removing the front AlienFX LED boards.................. 69

Prerequisites.....................................................................................................69

Procedure..........................................................................................................69

Replacing the front AlienFX LED board...................... 71

Procedure........................................................................................................... 71

Post-requisites...................................................................................................71

Removing the processor fan.......................................... 72

Prerequisites..................................................................................................... 72

Procedure.......................................................................................................... 72

Replacing the processor fan...........................................74

Procedure.......................................................................................................... 74

Post-requisites.................................................................................................. 74

6

Removing the system board.......................................... 75

Prerequisites..................................................................................................... 75

Procedure.......................................................................................................... 75

Replacing the system board...........................................79

Procedure.......................................................................................................... 79

Post-requisites..................................................................................................79

Removing the wireless card............................................ 81

Prerequisites......................................................................................................81

Procedure...........................................................................................................81

Replacing the wireless card............................................83

Procedure..........................................................................................................83

Post-requisites................................................................................................. 84

Removing the heat sink....................................................85

Prerequisites.....................................................................................................85

Procedure..........................................................................................................85

Replacing the heat sink.....................................................87

Procedure.......................................................................................................... 87

Post-requisites..................................................................................................87

Removing the coin-cell battery.................................... 88

Prerequisites.....................................................................................................88

Procedure..........................................................................................................88

Replacing the coin-cell battery.....................................90

Procedure..........................................................................................................90

Post-requisites................................................................................................. 90

7

Removing the video-card fan..........................................91

Prerequisites......................................................................................................91

Procedure...........................................................................................................91

Replacing the video-card fan......................................... 93

Procedure..........................................................................................................93

Post-requisites..................................................................................................93

Removing the power-adapter port............................. 94

Prerequisites.....................................................................................................94

Procedure..........................................................................................................94

Replacing the power-adapter port..............................96

Procedure..........................................................................................................96

Post-requisites..................................................................................................96

Removing the subwoofer.................................................97

Prerequisites..................................................................................................... 97

Procedure.......................................................................................................... 97

Replacing the subwoofer................................................. 99

Procedure..........................................................................................................99

Post-requisites..................................................................................................99

Removing the display bezel......................................... 100

Prerequisites...................................................................................................100

Procedure........................................................................................................100

Replacing the display bezel.......................................... 105

Procedure........................................................................................................ 105

Post-requisites................................................................................................105

8

Removing the display panel......................................... 106

Prerequisites................................................................................................... 106

Procedure........................................................................................................ 106

Replacing the display panel..........................................109

Procedure........................................................................................................ 109

Post-requisites................................................................................................109

Removing the display hinges........................................110

Prerequisites....................................................................................................110

Procedure......................................................................................................... 110

Replacing the display hinges........................................ 113

Procedure......................................................................................................... 113

Post-requisites.................................................................................................113

Removing the computer base...................................... 114

Prerequisites.................................................................................................... 114

Procedure......................................................................................................... 114

Replacing the computer base.......................................116

Procedure......................................................................................................... 116

Post-requisites.................................................................................................116

Removing the logo board................................................ 117

Prerequisites.....................................................................................................117

Procedure......................................................................................................... 118

Replacing the logo board............................................... 120

Procedure........................................................................................................ 120

Post-requisites................................................................................................120

9

Removing the camera.......................................................121

Prerequisites.................................................................................................... 121

Procedure......................................................................................................... 121

Replacing the camera...................................................... 123

Procedure........................................................................................................ 123

Post-requisites................................................................................................ 123

Removing the display-panel AlienFX LEDs............124

Prerequisites................................................................................................... 124

Procedure........................................................................................................ 125

Replacing the display-panel AlienFX LEDs.............127

Procedure.........................................................................................................127

Post-requisites.................................................................................................127

Removing the Alienware AlienHead LED board.. 128

Prerequisites................................................................................................... 128

Procedure........................................................................................................ 128

Replacing the Alienware AlienHead LED board....131

Procedure......................................................................................................... 131

Post-requisites.................................................................................................131

Removing the display back-cover............................. 132

Prerequisites................................................................................................... 132

Procedure........................................................................................................ 132

Replacing the display back-cover..............................135

Procedure........................................................................................................ 135

Post-requisites................................................................................................ 135

10

BIOS setup program..........................................................136

Overview..........................................................................................................136

Entering BIOS setup program ........................................................................ 136

BIOS setup program options...........................................................................136

Boot sequence.................................................................................................142

Boot options.............................................................................................. 142

Changing boot sequence for the current boot......................................... 143

Changing boot sequence for future boots................................................143

Flashing the BIOS............................................................... 144

Getting help and contacting Alienware.................. 145

Self-help resources..........................................................................................145

Contacting Alienware......................................................................................146

11

Before working inside your

computer

NOTE: The images in this document may differ from your computer

depending on the configuration you ordered.

Before you begin

1 Save and close all open files and exit all open applications.

2 Shut down your computer.

– Windows 10: Click or tap Start → Power → Shut down.

– Windows 8.1: On the Start screen, click or tap the power icon →

Shut down.

– Windows 7: Click or tap Start → Shut down.

NOTE: If you are using a different operating system, see the

documentation of your operating system for shut-down instructions.

3 Disconnect your computer and all attached devices from their electrical

outlets.

4 Disconnect all cables such as telephone cables, network cables and so on,

from your computer.

5 Disconnect all attached devices and peripherals, such as keyboard, mouse,

monitor, and so on, from your computer.

6 Remove any media card and optical disc from your computer, if applicable.

Safety instructions

Use the following safety guidelines to protect your computer from potential

damage and ensure your personal safety.

WARNING: Before working inside your computer, read the

safety information that shipped with your computer. For

more safety best practices, see the Regulatory Compliance

home page at www.dell.com/regulatory_compliance.

12

WARNING: Disconnect all power sources before opening the

computer cover or panels. After you finish working inside

the computer, replace all covers, panels, and screws before

connecting to the power source.

CAUTION: To avoid damaging the computer, ensure that the

work surface is flat and clean.

CAUTION: To avoid damaging the components and cards,

handle them by their edges and avoid touching pins and

contacts.

CAUTION: You should only perform troubleshooting and

repairs as authorized or directed by the Dell technical

assistance team. Damage due to servicing that is not

authorized by Dell is not covered by your warranty. See the

safety instructions that shipped with the product or at

www.dell.com/regulatory_compliance.

CAUTION: Before touching anything inside your computer,

ground yourself by touching an unpainted metal surface,

such as the metal at the back of the computer. While you

work, periodically touch an unpainted metal surface to

dissipate static electricity, which could harm internal

components.

CAUTION: When you disconnect a cable, pull on its connector

or on its pull tab, not on the cable itself. Some cables have

connectors with locking tabs or thumb-screws that you

must disengage before disconnecting the cable. When

disconnecting cables, keep them evenly aligned to avoid

bending any connector pins. When connecting cables,

ensure that the ports and connectors are correctly oriented

and aligned.

CAUTION: Press and eject any installed card from the media-

card reader.

Recommended tools

The procedures in this document may require the following tools:

• Phillips screwdriver

• Plastic scribe

13

After working inside your

tablet

CAUTION: Leaving stray or loose screws inside your

computer may severely damage your computer.

1 Replace all screws and ensure that no stray screws remain inside your

tablet.

2 Connect any external devices, peripherals, and cables you removed before

working on your tablet.

3 Replace any media cards, discs, and any other parts that you removed

before working on your tablet.

4 Connect your tablet and all attached devices to their electrical outlets.

5 Turn on your tablet.

14

Removing the base panel

WARNING: Before working inside your computer, read the

safety information that shipped with your computer and

follow the steps in

Before working inside your computer.

After working inside your computer, follow the instructions

in After working inside your computer. For more safety best

practices, see the Regulatory Compliance home page at

www.dell.com/regulatory_compliance.

Procedure

1 Close the display and turn the computer over.

2 Loosen the captive screws that secure the base panel to the computer

base.

3 Gently release the tabs that secure the base panel to the computer base.

4 Slide and remove the base panel from the computer base.

1 computer base 2 captive screws (2)

3 base panel

15

5 Disconnect the battery cable from the system board.

1 battery cable

6 Turn the computer over.

7 Press and hold the power button for 5 seconds to ground the system

board.

16

Replacing the base panel

WARNING: Before working inside your computer, read the

safety information that shipped with your computer and

follow the steps in

Before working inside your computer.

After working inside your computer, follow the instructions

in After working inside your computer. For more safety best

practices, see the Regulatory Compliance home page at

www.dell.com/regulatory_compliance.

Procedure

1 Connect the battery cable to the system board.

2 Slide the tabs on the base panel into the slots on the computer base and

snap the base panel into place.

3 Tighten the captive screws that secure the base panel to the computer

base.

17

Removing the memory

modules

WARNING: Before working inside your computer, read the

safety information that shipped with your computer and

follow the steps in

Before working inside your computer.

After working inside your computer, follow the instructions

in After working inside your computer. For more safety best

practices, see the Regulatory Compliance home page at

www.dell.com/regulatory_compliance.

Prerequisites

Remove the base panel.

Procedure

1 Using your fingertips, carefully spread apart the securing clips on each end

of the memory-module slot until the memory module pops up.

18

2 Slide and remove the memory module from the memory-module slot.

1 securing clips (2) 2 memory modules (2)

3 memory-module slot

19

Replacing the memory

modules

WARNING: Before working inside your computer, read the

safety information that shipped with your computer and

follow the steps in

Before working inside your computer.

After working inside your computer, follow the instructions

in After working inside your computer. For more safety best

practices, see the Regulatory Compliance home page at

www.dell.com/regulatory_compliance.

Procedure

1 Align the notch on the memory module with the tab on the memory-

module slot.

20

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Alienware 17 R3 User manual

Alienware 17 R3 User manual

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