Lexmark MS811 Series User manual

Category
Laser/LED printers
Type
User manual
MS810, MS811, MS812, MS817,
MS818
User's Guide
Important: Click here before using this guide.
May 2017 www.lexmark.com
Machine type(s):
4063
Model(s):
210, 230, 23E, 410, 430, 630, 63E
Contents
Safety information........................................................................................ 5
Conventions.......................................................................................................................................................... 5
Overview........................................................................................................ 8
Using this guide....................................................................................................................................................8
Finding information about the printer.............................................................................................................8
Selecting a location for the printer........................................................... 10
Additional printer setup..............................................................................12
Installing internal options................................................................................................................................. 12
Installing hardware options............................................................................................................................ 29
Attaching cables................................................................................................................................................ 33
Setting up the printer software......................................................................................................................35
Networking..........................................................................................................................................................36
Verifying printer setup......................................................................................................................................40
Using MS810n, MS810dn, MS811n, MS811dn, MS812dn,
MS817n, MS817dn, MS818dn.................................................................... 41
Learning about the printer............................................................................................................................... 41
Loading paper and specialty media............................................................................................................. 44
Printing.................................................................................................................................................................66
Managing your printer......................................................................................................................................72
Using MS810de...........................................................................................83
Learning about the printer.............................................................................................................................. 83
Setting up and using the home screen applications...............................................................................89
Loading paper and specialty media.............................................................................................................93
Printing.................................................................................................................................................................113
Managing your printer....................................................................................................................................120
Using MS812de......................................................................................... 130
Learning about the printer.............................................................................................................................130
Setting up and using the home screen applications.............................................................................. 137
Loading paper and specialty media.............................................................................................................141
Contents 2
Printing................................................................................................................................................................162
Managing your printer.................................................................................................................................... 168
Paper and specialty media guide............................................................178
Using specialty media.....................................................................................................................................178
Paper guidelines.............................................................................................................................................. 180
Supported paper sizes, types, and weights..............................................................................................183
Understanding the printer menus.......................................................... 189
Menus list...........................................................................................................................................................189
Paper menu.......................................................................................................................................................190
Reports menu................................................................................................................................................... 201
Network/Ports menu......................................................................................................................................202
Security menu...................................................................................................................................................215
Settings menu..................................................................................................................................................220
Help menu........................................................................................................................................................ 245
Saving money and the environment......................................................247
Adjusting the brightness of the printer display.......................................................................................247
Saving paper and toner.................................................................................................................................247
Recycling...........................................................................................................................................................248
Maintaining the printer............................................................................250
Ordering supplies...........................................................................................................................................250
Storing supplies...............................................................................................................................................253
Replacing supplies......................................................................................................................................... 254
Cleaning printer parts....................................................................................................................................260
Moving the printer.......................................................................................................................................... 262
Clearing jams............................................................................................ 263
Avoiding jams.................................................................................................................................................. 263
Identifying jam locations...............................................................................................................................265
Paper jam in the front door...........................................................................................................................267
Paper jam in the rear door............................................................................................................................268
Paper jam in the standard bin.......................................................................................................................271
Paper jam in the duplex unit......................................................................................................................... 271
Paper jam in trays............................................................................................................................................272
Paper jam in the multipurpose feeder.......................................................................................................273
Contents 3
Paper jam in the staple finisher...................................................................................................................274
Staple jam in the finisher...............................................................................................................................276
Paper jam in the output expander..............................................................................................................279
Paper jam in the mailbox.............................................................................................................................. 280
Troubleshooting....................................................................................... 282
Understanding the printer messages........................................................................................................282
Solving printer problems................................................................................................................................301
Solving home screen application problems.............................................................................................337
Embedded Web Server does not open.................................................................................................... 338
Contacting customer support......................................................................................................................339
Notices.......................................................................................................340
Product information........................................................................................................................................340
Edition notice................................................................................................................................................... 340
Power consumption........................................................................................................................................344
Index...........................................................................................................353
Contents 4
Safety information
Conventions
Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Dierent types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
CAUTION—TIPPING HAZARD: Indicates a crush hazard.
CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,
multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily
overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer
performance.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near
water or wet locations.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or
performance of procedures other than those specified in the User’s Guide may result in hazardous
radiation exposure.
This product uses a printing process that heats the print media, and the heat may cause the media to release
emissions. You must understand the section in your operating instructions that discusses the guidelines for
selecting print media to avoid the possibility of harmful emissions.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.
There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble,
or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions
and local regulations.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or
more trained personnel to lift it safely.
Safety information 5
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
Make sure that all doors and trays are closed.
Turn o the printer, and then unplug the power cord from the electrical outlet.
Disconnect all cords and cables from the printer.
If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in flooring.
If the printer does not have a caster base but is configured with optional trays, then lift the printer o the
trays. Do not try to lift the printer and the trays at the same time.
Always use the handholds on the printer to lift it.
Any cart used to move the printer must have a surface able to support the full footprint of the printer.
Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
Keep the printer in an upright position.
Avoid severe jarring movements.
Make sure that your fingers are not under the printer when you set it down.
Make sure that there is adequate clearance around the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external
connections (such as Ethernet and telephone system connections) are properly installed in their marked
plug-in ports.
This product is designed, tested, and approved to meet strict global safety standards with the use of
specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer
is not responsible for the use of other replacement parts.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power
cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects
such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect
the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet
before inspecting it.
Refer service or repairs, other than those described in the user documentation, to a service representative.
CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections,
such as a power cord, a fax feature or USB cable, during a lightning storm.
CAUTION—TIPPING HAZARD: Floor-mounted
configurations
require additional furniture for stability.
You must use either a printer stand or printer base if you are using multiple input options. If you
purchased a printer with a similar configuration, then you may need additional furniture. For more
information, see
www.lexmark.com/multifunctionprinters.
Safety information 6
SAVE THESE INSTRUCTIONS.
Safety information 7
Overview
Using this guide
This User’s Guide provides general and specific information on using the printer models that are listed on the
cover page.
The following chapters contain information applicable to all printer models:
Safety information
Selecting a location for the printer
Additional printer setup
Paper and specialty media guide
Understanding printer menus
Saving money and the environment
Maintaining the printer
Clearing jams
Troubleshooting
To find instructions for your printer:
Use the table of contents.
Use the Search function or the Find toolbar of your application to search for page content.
Finding information about the printer
What are you looking for? Find it here
Initial setup instructions:
Connecting the printer
Installing the printer software
Setup documentation—The setup documentation
came with the printer and is also available at
http://support.lexmark.com.
Additional setup and instructions for using the printer:
Selecting and storing paper and specialty media
Loading paper
Configuring
printer settings
Viewing and printing documents and photos
Setting up and using the printer software
Configuring the printer on a network
Caring for and maintaining the printer
Troubleshooting and solving problems
User's Guide and Quick Reference Guide—The
guides are available at
http://support.lexmark.com.
Note: These guides are also available in other
languages.
Information on setting up and configuring the accessibility
features of your printer
Lexmark Accessibility Guide—This guide is available
at http://support.lexmark.com.
Overview 8
What are you looking for? Find it here
Help using the printer software Windows or Mac Help—Open a printer software
program or application, and then click Help.
Click
?
to view contextsensitive information.
Notes:
Help is automatically installed with the printer
software.
The printer software is located in the printer
program folder or on the desktop, depending
on your operating system.
The latest supplemental information, updates, and customer
support:
Documentation
Driver downloads
Live chat support
Email support
Voice support
Lexmark support Web site—
http://support.lexmark.com
Note: Select your country or region, and then select
your product to view the appropriate support site.
Support telephone numbers and hours of operation
for your country or region can be found on the
support Web site or on the printed warranty that came
with your printer.
Record the following information (located on the
store receipt and at the back of the printer), and have
it ready when you contact customer support so that
they may serve you faster:
Machine Type number
Serial number
Date purchased
Store where purchased
Warranty information Warranty information varies by country or region:
In the U.S.—See the Statement of Limited
Warranty included with this printer, or go to
http://support.lexmark.com.
In other countries and regions—See the printed
warranty that came with this printer.
Overview 9
Selecting a location for the printer
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or
more trained personnel to lift it safely.
When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to
install any hardware options, then leave enough room for them also. It is important to:
Set up the printer near a properly grounded and easily accessible electrical outlet.
Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical
Committee 156 standard.
Provide a flat, sturdy, and stable surface.
Keep the printer:
Clean, dry, and free of dust.
Away from stray staples and paper clips.
Away from the direct airflow of air conditioners, heaters, or ventilators.
Free from direct sunlight and humidity extremes.
Observe the recommended temperatures and avoid
fluctuations:
Ambient temperature 15.6 to 32.2°C (60 to 90°F)
Storage temperature 40 to 60°C (-40 to 140°F)
1 Right side 152 mm (6 in.)
2 Front 508 mm (20 in.)
3 Left side 152 mm (6 in.)
4 Rear 152 mm (6 in.)
5 Top 115 mm (4.5 in.)
Selecting a location for the printer 10
1 Right side 152 mm (6 in.)
2 Front 508 mm (20 in.)
3 Left side 152 mm (6 in.)
4 Rear 152 mm (6 in.)
5 Top 115 mm (4.5 in.)
1 Right side 152 mm (6 in.)
2 Front 508 mm (20 in.)
3 Left side 152 mm (6 in.)
4 Rear 152 mm (6 in.)
5 Top 115 mm (4.5 in.)
Selecting a location for the printer 11
Additional printer setup
Installing internal options
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
Available internal options
Memory card
DDR3 DIMM
Flash memory
Fonts
Firmware cards
Forms and Bar Code
PRESCRIBE
IPDS
Printer hard disk
Lexmark
TM
Internal Solutions Ports (ISP)
Parallel 1284-B interface
MarkNet
TM
N8350 802.11 b/g/n wireless printer server
RS-232-C serial interface
Accessing the controller board
Note: This task requires a flathead screwdriver.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
1 Remove the controller board access cover.
1
2
Additional printer setup 12
2 Using a screwdriver, loosen the screws on the controller board shield.
3 Remove the shield.
Additional printer setup 13
4 Use the following illustration to locate the appropriate connector:
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer
first
before touching any controller board electronic
component or connector.
1
3
2
1 Lexmark Internal Solutions Port or printer hard disk connector
2 Option card connector
3 Memory card connector
Additional printer setup 14
5 Align the screws with the holes on the shield, and then reattach the shield.
6 Tighten the screws on the shield.
Additional printer setup 15
7 Reattach the access cover.
2
1
Installing a memory card
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer
o,
and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch something metal on the printer first before touching any controller board electronic
components or connectors.
An optional memory card can be purchased separately and attached to the controller board.
1 Access the controller board.
For more information, see
Accessing the controller board” on page 12.
2 Unpack the memory card.
Warning—Potential Damage: Do not touch the connection points along the edge of the card. Doing so
may cause damage.
3 Align the notch (1) on the memory card with the ridge (2) on the connector.
1
2
Additional printer setup 16
4 Push the memory card straight into the connector, and then push the card toward the controller board wall
until it clicks into place.
5 Reattach the controller board shield, and then the controller board access cover.
Installing an Internal Solutions Port
The controller board supports one optional Lexmark Internal Solutions Port (ISP).
Note: This task requires a flathead screwdriver.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch something metal on the printer
first
before touching any controller board electronic
components or connectors.
1 Access the controller board.
For more information, see
Accessing the controller board” on page 12.
2 If an optional printer hard disk is installed, then remove the printer hard disk first.
For more information, see
“Removing a printer hard disk” on page 27.
Additional printer setup 17
3 Unpack the ISP kit.
2
3
4
1
1 ISP solution
2 Screw for attaching the plastic bracket to the ISP
3 Screws for attaching the ISP mounting bracket to the controller board shield
4 Plastic bracket
4 Remove the metal cover from the ISP opening.
a Loosen the screw.
b Lift the metal cover, and then pull it out completely.
Additional printer setup 18
1 2 3
5 Align the posts of the plastic bracket with the holes on the controller board cage, and then press the plastic
bracket on the controller board cage until it clicks into place. Make sure the cables are neatly tucked under
the plastic bracket.
6 Install the ISP on the plastic bracket.
Note: Hold the ISP at an angle over the plastic bracket so that any overhanging connectors will pass
through the ISP opening in the controller board cage.
Additional printer setup 19
7 Lower the ISP toward the plastic bracket until the ISP is seated between the guides of the plastic bracket.
8 Use the provided thumbscrew for the ISP to attach the plastic bracket to the ISP.
Note: Turn the screw clockwise, enough to hold the ISP in place, but do not tighten it yet.
Additional printer setup 20
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Lexmark MS811 Series User manual

Category
Laser/LED printers
Type
User manual

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