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Contents
Safety information........................................................................................ 5
Conventions.......................................................................................................................................................... 5
Learning about the printer...........................................................................7
Finding information about the printer.............................................................................................................7
Selecting a location for the printer..................................................................................................................8
Printer configurations......................................................................................................................................... 9
Using the printer control panel........................................................................................................................11
Understanding the colors of the Sleep button and indicator lights......................................................12
Additional printer setup..............................................................................13
Installing internal options................................................................................................................................. 13
Installing hardware options............................................................................................................................ 30
Attaching cables................................................................................................................................................ 34
Setting up the printer software......................................................................................................................36
Networking..........................................................................................................................................................37
Verifying printer setup.......................................................................................................................................41
Loading paper and specialty media......................................................... 42
Setting the paper size and type.................................................................................................................... 42
Configuring Universal paper settings.......................................................................................................... 42
Loading the 250‑ or 550‑sheet tray.............................................................................................................42
Loading the 2100‑sheet tray.......................................................................................................................... 49
Loading the multipurpose feeder................................................................................................................. 55
Linking and unlinking trays.............................................................................................................................60
Paper and specialty media guide............................................................. 62
Using specialty media......................................................................................................................................62
Paper guidelines................................................................................................................................................64
Supported paper sizes, types, and weights............................................................................................... 67
Printing.........................................................................................................73
Printing a document..........................................................................................................................................73
Printing from a flash drive................................................................................................................................74
Printing from a mobile device........................................................................................................................ 76
Contents 2
Printing confidential and other held jobs....................................................................................................76
Printing information pages..............................................................................................................................78
Canceling a print job.........................................................................................................................................78
Understanding the printer menus............................................................ 79
Menus list.............................................................................................................................................................79
Paper menu.........................................................................................................................................................80
Reports menu......................................................................................................................................................91
Network/Ports menu.........................................................................................................................................92
Security menu...................................................................................................................................................105
Settings menu...................................................................................................................................................108
Help menu......................................................................................................................................................... 129
Saving money and the environment...................................................... 130
Saving paper and toner..................................................................................................................................130
Saving energy...................................................................................................................................................130
Recycling............................................................................................................................................................ 133
Securing the printer..................................................................................134
Using the security lock feature.....................................................................................................................134
Statement of Volatility.....................................................................................................................................134
Erasing volatile memory.................................................................................................................................135
Erasing non‑volatile memory........................................................................................................................ 135
Erasing printer hard disk memory............................................................................................................... 136
Configuring printer hard disk encryption...................................................................................................136
Finding printer security information............................................................................................................ 137
Maintaining the printer.............................................................................138
Cleaning printer parts..................................................................................................................................... 138
Checking the status of parts and supplies................................................................................................139
Ordering supplies............................................................................................................................................ 140
Storing supplies................................................................................................................................................142
Replacing supplies...........................................................................................................................................143
Moving the printer........................................................................................................................................... 149
Managing the printer................................................................................152
Finding advanced networking and administrator information.............................................................152
Checking the virtual display..........................................................................................................................152
Contents 3
Modifying confidential print settings.......................................................................................................... 152
Copying printer settings to other printers.................................................................................................152
Restoring factory default settings................................................................................................................153
Clearing jams.............................................................................................154
Avoiding jams....................................................................................................................................................154
Identifying jam locations................................................................................................................................ 156
Paper jam in the front door........................................................................................................................... 158
Paper jam in the rear door.............................................................................................................................159
Paper jam in the standard bin.......................................................................................................................162
Paper jam in the duplex unit.........................................................................................................................162
Paper jam in trays............................................................................................................................................ 163
Paper jam in the multipurpose feeder........................................................................................................164
Paper jam in the staple finisher....................................................................................................................165
Staple jam in the finisher................................................................................................................................167
Paper jam in the output expander...............................................................................................................170
Paper jam in the mailbox.................................................................................................................................171
Troubleshooting........................................................................................ 173
Understanding the printer messages......................................................................................................... 173
Solving printer problems.................................................................................................................................191
Solving print problems.................................................................................................................................. 200
Embedded Web Server does not open.................................................................................................... 227
Contacting customer support......................................................................................................................228
Notices.......................................................................................................229
Product information........................................................................................................................................229
Edition notice...................................................................................................................................................229
Power consumption........................................................................................................................................234
Index.......................................................................................................... 240
Contents 4
Safety information
Conventions
Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Dierent types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
CAUTION—TIPPING HAZARD: Indicates a crush hazard.
CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,
multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily
overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer
performance.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near
water or wet locations.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or
performance of procedures other than those specified in the User’s Guide may result in hazardous
radiation exposure.
This product uses a printing process that heats the print media, and the heat may cause the media to release
emissions. You must understand the section in your operating instructions that discusses the guidelines for
selecting print media to avoid the possibility of harmful emissions.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.
There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble,
or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions
and local regulations.
This equipment is not suitable for use in locations where children are likely to be present.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
Safety information 5
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or
more trained personnel to lift it safely.
CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal
injury or printer damage:
• Turn o the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
• If two or more optional finishers are installed, then remove the finishers individually from the printer.
Notes:
– Make sure to remove the topmost finisher first.
– To remove the finisher, hold the finisher on both sides, and then lift the latches to unlock the finisher.
• If the printer does not have a caster base but is configured with optional trays, then remove the trays.
Note: Slide the latch on the right side of the optional tray toward the front of the tray until it clicks into
place.
• Use the handholds located on both sides of the printer to lift it.
• Make sure your
fingers
are not under the printer when you set it down.
• Make sure there is adequate clearance around the printer.
• Use only the power cord provided with this product or the manufacturer's authorized replacement.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external
connections (such as Ethernet and telephone system connections) are properly installed in their marked
plug-in ports.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer
is not responsible for the use of other replacement parts.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power
cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects
such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect
the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet
before inspecting it.
Refer service or repairs, other than those described in the user documentation, to a service representative.
CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections,
such as a power cord, a fax feature or USB cable, during a lightning storm.
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability.
You must use either a printer stand or printer base if you are using multiple input options. If you
purchased a printer with a similar configuration, then you may need additional furniture. For more
information, see
www.lexmark.com/multifunctionprinters.
SAVE THESE INSTRUCTIONS.
Safety information 6
Learning about the printer
Finding information about the printer
What are you looking for? Find it here
Initial setup instructions:
• Connecting the printer
• Installing the printer software
Setup documentation—The setup documentation
came with the printer and is also available at
http://support.lexmark.com.
Additional setup and instructions for using the printer:
• Selecting and storing paper and specialty media
• Loading paper
• Configuring printer settings
• Viewing and printing documents and photos
• Setting up and using the printer software
• Configuring the printer on a network
• Caring for and maintaining the printer
• Troubleshooting and solving problems
User's Guide and Quick Reference Guide—The
guides are available on the Documentation CD.
Note: These guides are also available in other
languages.
Information on setting up and configuring the accessibility
features of your printer.
Lexmark Accessibility Guide—This guide is available
at
http://support.lexmark.com.
Help using the printer software Windows or Mac Help—Open a printer software
program or application, and then click Help.
Click
?
to view context‑sensitive information.
Notes:
• Help is automatically installed with the printer
software.
• The printer software is located in the printer
program folder or on the desktop, depending
on your operating system.
Learning about the printer 7
What are you looking for? Find it here
The latest supplemental information, updates, and customer
support:
• Documentation
• Driver downloads
• Live chat support
• E‑mail support
• Voice support
Lexmark support Web site—
http://support.lexmark.com
Note: Select your country or region, and then select
your product to view the appropriate support site.
Support telephone numbers and hours of operation
for your country or region can be found on the
support Web site or on the printed warranty that came
with your printer.
Record the following information (located on the
store receipt and at the back of the printer), and have
it ready when you contact customer support so that
they may serve you faster:
• Machine Type number
• Serial number
• Date purchased
• Store where purchased
Warranty information Warranty information varies by country or region:
• In the U.S.—See the Statement of Limited
Warranty included with this printer, or go to
http://support.lexmark.com.
• In other countries and regions—See the printed
warranty that came with this printer.
Selecting a location for the printer
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or
more trained personnel to lift it safely.
When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to
install any options, then leave enough room for them also. It is important to:
• Set up the printer near a properly grounded and easily accessible electrical outlet.
• Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical
Committee 156 standard.
• Provide a flat, sturdy, and stable surface.
• Keep the printer:
– Clean, dry, and free of dust.
– Away from stray staples and paper clips.
– Away from the direct airflow of air conditioners, heaters, or ventilators.
– Free from direct sunlight and humidity extremes.
• Observe the recommended temperatures and avoid fluctuations:
Ambient temperature 15.6 to 32.2°C (60 to 90°F)
Storage temperature -40 to 60°C (-40 to 140°F)
• Allow the following recommended amount of space around the printer for proper ventilation:
Learning about the printer 8
1
2
3
4
5
1 Right side 152 mm (6 in.)
2 Front 508 mm (20 in.)
3 Left side 152 mm (6 in.)
4 Rear 152 mm (6 in.)
5 Top 115 mm (4.5 in.)
Printer configurations
Basic model
1
2
4
3
1 Standard bin
2 Printer control panel
3 Multipurpose feeder
4 Standard 550‑sheet tray (Tray 1)
Learning about the printer 9
Fully configured model
CAUTION—TIPPING HAZARD: Floor-mounted
configurations
require additional furniture for stability.
You must use either a printer stand or printer base if you are using multiple input options. If you
purchased a printer with a similar configuration, then you may need additional furniture. For more
information, see
www.lexmark.com/multifunctionprinters.
The following illustration shows the maximum number of optional finishers and trays that are supported by the
printer. For more information on other configurations, visit
www.lexmark.com/multifunctionprinters.
6
1
2
7
8
5
4
3
Hardware option Alternative hardware option
1 Staple finisher
• Output expander
• 4‑bin mailbox
• Staple, hole punch finisher
2 4‑bin mailbox
• Staple finisher
• Staple, hole punch finisher
• Output expander
3 Caster base None
4 2100‑sheet tray None
5 550‑sheet tray 250‑sheet tray
6 250‑sheet tray 550‑sheet tray
7 4‑bin mailbox Output expander
8 Output expander 4‑bin mailbox
Learning about the printer 10
The staple, hole punch finisher must not be combined with any other output options.
In a configuration with two or more optional finishers:
• The staple finisher must always be on top.
• The high‑capacity output expander must always be at the bottom.
• The output expander is the only option that can be placed on top of the high‑capacity output expander.
• The output expander and mailbox may be installed in any order.
When using optional trays:
• Always use a caster base when the printer is configured with a 2100‑sheet tray.
• The 2100‑sheet tray must always be at the bottom of a configuration.
• A maximum of four optional trays may be configured with the printer.
• The optional 250‑ and 550‑sheet trays may be installed in any order.
Using the printer control panel
1
2
3
4
5
6
7
8
9
10
Use the To
1 Display
• View the printer status.
• Set up and operate the printer.
2 Select button Submit changes made in the printer settings.
3 Arrow buttons Scroll up and down or left and right.
4 Keypad Enter numbers, letters, or symbols.
5 Sleep button Enable Sleep mode or Hibernate mode.
Do the following to wake the printer from Sleep mode:
• Press any hard button.
• Pull out Tray 1 or load paper in the multipurpose feeder.
• Open a door or cover.
• Send a print job from the computer.
• Perform a power‑on reset with the main power switch.
• Attach a device to the USB port on the printer.
6 Stop or Cancel button Stop all printer activity.
7 Back button Return to the previous screen.
Learning about the printer 11
Use the To
8 Home button Go to the home screen.
9 Indicator light Check the status of the printer.
10 USB port Connect a flash drive to the printer.
Note: Only the front USB port supports flash drives.
Understanding the colors of the Sleep button and
indicator lights
The colors of the Sleep button and indicator lights on the printer control panel signify a certain printer status
or condition.
Indicator light Printer status
O The printer is o or in Hibernate mode.
Blinking green The printer is warming up, processing data, or printing.
Solid green The printer is on, but idle.
Blinking red The printer requires user intervention.
Sleep button light Printer status
O The printer is o, idle or in Ready state.
Solid amber The printer is in Sleep mode.
Blinking amber The printer is entering or waking from Hibernate mode.
Blinking amber for 0.1 second, then goes
completely o for 1.9 seconds in a slow,
pulsing pattern
The printer is in Hibernate mode.
Learning about the printer 12
Additional printer setup
Installing internal options
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer before touching any controller board electronic components
or connectors.
Available internal options
• Memory card
– DDR3 DIMM
– Flash memory
• Fonts
• Firmware cards
– Forms and Bar Code
– PRESCRIBE
– IPDS
• Printer hard disk
• Lexmark
TM
Internal Solutions Ports (ISP)
– Parallel 1284-B interface
– MarkNet
TM
N8350 802.11 b/g/n wireless printer server
– RS-232-C serial interface
Accessing the controller board
Note: This task requires a
flat
‑head screwdriver.
Additional printer setup 13
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
1 Remove the controller board access cover.
1
2
2 Using a screwdriver, loosen the screws on the controller board shield.
Additional printer setup 14
3 Remove the shield.
1
2
4 Use the following illustration to locate the appropriate connector:
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer
first
before touching any controller board electronic
component or connector.
1
3
2
1 Lexmark Internal Solutions Port or printer hard disk connector
2 Option card connector
3 Memory card connector
Additional printer setup 15
5 Align the screws with the holes on the shield, and then reattach the shield.
2
1
6 Tighten the screws on the shield.
Additional printer setup 16
7 Reattach the access cover.
2
1
Installing a memory card
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer
o,
and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch something metal on the printer first before touching any controller board electronic
components or connectors.
An optional memory card can be purchased separately and attached to the controller board.
1 Access the controller board.
For more information, see
“Accessing the controller board” on page 13.
2 Unpack the memory card.
Warning—Potential Damage: Do not touch the connection points along the edge of the card. Doing so
may cause damage.
3 Align the notch (1) on the memory card with the ridge (2) on the connector.
1
2
Additional printer setup 17
4 Push the memory card straight into the connector, and then push the card toward the controller board wall
until it clicks into place.
5 Reattach the controller board shield, and then the controller board access cover.
Installing an Internal Solutions Port
The controller board supports one optional Lexmark Internal Solutions Port (ISP).
Note: This task requires a flat‑head screwdriver.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch something metal on the printer
first
before touching any controller board electronic
components or connectors.
1 Access the controller board.
For more information, see
“Accessing the controller board” on page 13.
2 If an optional printer hard disk is installed, then remove the printer hard disk first.
For more information, see
“Removing a printer hard disk” on page 28.
Additional printer setup 18
3 Unpack the ISP kit.
2
3
4
1
1 ISP solution
2 Screw for attaching the plastic bracket to the ISP
3 Screws for attaching the ISP mounting bracket to the controller board shield
4 Plastic bracket
4 Remove the metal cover from the ISP opening.
a Loosen the screw.
b Lift the metal cover, and then pull it out completely.
Additional printer setup 19
1 2 3
5 Align the posts of the plastic bracket with the holes on the controller board cage, and then press the plastic
bracket on the controller board cage until it clicks into place. Make sure the cables are neatly tucked under
the plastic bracket.
6 Install the ISP on the plastic bracket.
Note: Hold the ISP at an angle over the plastic bracket so that any overhanging connectors will pass
through the ISP opening in the controller board cage.
Additional printer setup 20
/