Compaq J4367A - UPS R3000 XR Reference guide

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Power Products Software

Reference Guide

Fifth Edition (August 2001)

Part Number 306157-005

Compaq Computer Corporation

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Notice

Compaq and the Compaq logo Registered in U.S. Patent and Trademark Office.

Microsoft, Windows NT and Windows are trademarks of Microsoft Corporation in the United States and

other countries.

Intel is a trademark of Intel Corporation in the United States and other countries. All other product

names mentioned herein may be trademarks or registered trademarks of their respective companies.

Compaq shall not be liable for technical or editorial errors or omissions contained herein. The

information in this document is provided “as is” without warranty of any kind and is subject to change

without notice. The warranties for Compaq products are set forth in the express limited warranty

statements accompanying such products. Nothing herein should be construed as constituting an

additional warranty.

Compaq service tool software, including associated documentation, is the property of and contains

confidential technology of Compaq Computer Corporation. Service customer is hereby licensed to use

the software only for activities directly relating to the delivery of, and only during the term of, the

applicable services delivered by Compaq or its authorized service provider. Customer may not modify

or reverse engineer, remove, or transfer the software or make the software or any resultant diagnosis or

system management data available to other parties without Compaq’s or its service provider’s consent.

Upon termination of the services, customer will, at Compaq’s or its service provider’s option, destroy or

return the software and associated documentation in its possession.

Compaq Power Products Software Reference Guide

Fifth Edition (August 2001)

Part Number 306157-005

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Contents

About This Guide

Text Conventions.......................................................................................................vii

Symbols in Text....................................................................................................... viii

Important Safety Information .................................................................................. viii

Getting Help ...............................................................................................................ix

Compaq Technical Support .................................................................................ix

Compaq Website..................................................................................................ix

Compaq Authorized Reseller...............................................................................ix

Chapter 1

Overview

How Compaq Power Management Software Works ............................................... 1-2

CD Contents ............................................................................................................ 1-3

Online User Manuals........................................................................................ 1-4

Chapter 2

Installation

System Requirements .............................................................................................. 2-1

Compaq UPS Load Segment Configurator.............................................................. 2-2

Installing the Console on the System Administrator’s Workstation ........................ 2-2

Installing from the Compaq Power Management Software CD ....................... 2-3

Installing from the Compaq Management CD.................................................. 2-3

Installing the UPS Management Agent on Network Servers................................... 2-4

Installing from the Compaq Power Management Software CD ....................... 2-5

Installing from the Compaq Management CD.................................................. 2-6

UPS Groups ............................................................................................................. 2-7

Accessing the Software.......................................................................................... 2-11

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Chapter 3

Operation

Using the Information Features................................................................................ 3-1

Status Window.................................................................................................. 3-2

PowerScope Window........................................................................................ 3-4

Logs Window.................................................................................................... 3-7

Using the Operations Features ................................................................................. 3-9

Diagnostics Window......................................................................................... 3-9

Shutdown/Reboot Window............................................................................. 3-11

Using the Customization and Configuration Features ........................................... 3-13

Shutdown Timing Window............................................................................. 3-13

Startup Timing Window ................................................................................. 3-16

Alert Handling Window.................................................................................. 3-18

Attachments Window...................................................................................... 3-20

Shutdown Schedule Window.......................................................................... 3-22

Chapter 4

Troubleshooting

Significant Power Events......................................................................................... 4-1

Error Messages......................................................................................................... 4-3

Appendix A

Alert Message Texts

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Appendix B

Compaq UPS Options

Options for the Option Slot UPS Models ................................................................B-1

Compaq Multi-Server UPS Card......................................................................B-2

Compaq Scalable UPS Card .............................................................................B-4

Compaq SNMP-EN Adapter ............................................................................B-6

Option Card Combinations for the 6000 Series UPS........................................B-7

Extended Runtime Module for the 6000 Series UPS........................................B-8

Options for the UPS XR Models .............................................................................B-8

Compaq SNMP / Serial Port Card ....................................................................B-9

Compaq Six Port Card....................................................................................B-10

Extended Runtime Module for UPS XR Models............................................B-12

Index

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About This Guide

This guide is designed to be used as step-by-step instructions for installation

and as a reference for operation, troubleshooting, and future upgrades.

Text Conventions

This document uses the following conventions to distinguish elements of text:

Buttons, Icons, Keys These elements appear in boldface. A plus sign (+)

between two keys indicates that they should be

pressed simultaneously.

USER INPUT User input appears in a different typeface and in

uppercase letters.

FILENAMES File names appear in uppercase italic letters.

Menu Options, Command Names,

Field Names, Dialog Box Names

These elements appear in initial capital letters and

boldface.

COMMANDS, FOLDER NAMES,

DIRECTORY NAMES, and DRIVE

NAMES

These elements appear in uppercase letters.

^ This symbol indicates a space should be typed.

Type When instructed to type information, type the

information without pressing the Enter key.

Enter When instructed to enter information, type the

information and then press the Enter key.

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Symbols in Text

These symbols may be found in the text of this guide. They have the following

meanings.

WARNING: Text set off in this manner indicates that failure to follow directions

in the warning could result in bodily harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions

could result in damage to equipment or loss of information.

IMPORTANT: Text set off in this manner presents clarifying information or specific

instructions.

NOTE: Text set off in this manner presents commentary, sidelights, or interesting points

of information.

Important Safety Information

Before installing this product, read the Important Safety Information document

provided.

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Getting Help

If you have a problem and are unable to locate the information in this guide,

you can get further information and assistance in the following locations.

Compaq Technical Support

In North America, call the Compaq Technical Phone Support Center at

1-800-652-6672 (1-800-OK-COMPAQ)

1

. This service is available 24 hours a

day, 7 days a week.

Outside North America, call the nearest Compaq Technical Support Phone

Center. Telephone numbers for worldwide Technical Support Centers are

listed on the Compaq website. Access the Compaq website:

www.compaq.com

Be sure to have the following information available before calling Compaq:

■ Technical support registration number (if applicable)

■ Product serial number(s)

■ Product model name(s) and number(s)

■ Applicable error messages

■ Add-on boards or hardware

■ Third-party hardware or software

■ Operating system type and revision level

■ Detailed, specific questions

Compaq Website

For more information on Compaq products, access the Compaq website:

www.compaq.com

Compaq Authorized Reseller

For the name of the nearest Compaq authorized reseller:

■ In the United States, call 1-800-345-1518.

■ In Canada, call 1-800-263-5868.

■ Elsewhere, access the Compaq website: www.compaq.com

1

For continuous quality improvement, calls may be recorded or monitored.

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Chapter 1

Overview

Compaq Power Management (CPM) software works with Compaq Insight

Manager

TM

to ensure maximum power reliability of Compaq computer

systems through flexible, comprehensive control of all Compaq

Uninterruptible Power Systems (UPS) in network environments.

Compaq Power Management software runs within Compaq Insight Manager,

giving system administrators the ability to monitor, manage, and control the

power environments of all network computers.

Use Compaq Power Management software to:

■ Manage independent UPS load segments to provide separate power

control of connected equipment.

■ Prioritize the timing of equipment shutdowns and reboot connected

equipment by load segment.

■ Shut down and start up any Compaq UPS and attached equipment,

manually or based on a user-specified schedule.

■ Access the Compaq Insight Manager customized alert generation

feature.

■ Monitor Compaq UPS units and perform UPS diagnostics.

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How Compaq Power Management

Software Works

Compaq Power Management software consists of two parts:

■ The Console, which is a Compaq Insight Manager add-on that displays

information and allows changes to system settings by communicating

with Agents. The Console is used to configure communications port

setup, alert handling, shutdown timing, restart delays, and regularly

scheduled shutdowns. The Console runs on the management station for

the network.

■ The UPS Management Agent, which is installed on every managed

server or workstation connected to a Compaq UPS. UPS Management

Agents send data to the power management software Console using the

Simple Network Management Protocol (SNMP).

4

3

2

1

Figure 1-1. Compaq Power Management software system

Table 1-1

Compaq Power Management Software System

Compaq Insight Management Application

Compaq Power Management Software Application

Compaq Insight Management Agent

Compaq Power Management Software Agent

Overview 1-3

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Compaq Power Management software constantly observes the power

environment of each Compaq UPS. Should a utility power failure or other

significant power problem occur, the Compaq UPS places the connected

systems on battery power and CPM software issues an alert to the system

administrator’s personal computer (PC) using SNMP. As the power event

continues, CPM software begins a prioritized system shutdown (based on user

settings or default settings), saving work-in-progress throughout the network,

and preserving files that have not yet been saved to a permanent storage

medium. Compaq Power Management software responds to the alert as

programmed by the user.

Working in conjunction with CPM software, the Compaq UPS can be

configured to extend runtimes for critical devices. The receptacles on the rear

panel of the Compaq UPS are divided into two or more groups, called load

segments. (Tower 700 Series UPS models have only one load segment.) Each

load segment can be controlled independently. By shutting down one load

segment, connected to less critical equipment, the runtime for more critical

equipment is extended, thereby providing additional protection.

CPM software also facilitates a prioritized startup for connected equipment. In

addition, the power-scheduling feature allows for scheduled on and off times,

which promotes energy and power conservation.

By communicating with your UPS, the Compaq Power Management software

Agent monitors the status of input utility power, output load, and the condition

of the hardware. If external power is lost (or insufficient to support the UPS

battery charge for an extended time), the Agent begins an orderly shutdown of

your system based on pre-specified criteria. The Agent saves work-in-progress

and logs all significant power and battery events.

CD Contents

The Compaq Power Management software CD should contain the following

programs:

■ Compaq Power Management software  a Compaq Insight Manager

add-on that provides intelligent manageability of your Compaq UPS

units

■ LanSafe III software  a UPS management program for networked

environments that are not running Compaq Insight Manager

■ Compaq UPS Load Segment Configurator Utility  allows the mapping

of multiple load segments to an individual server

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Online User Manuals

There is an online user manual for the Compaq Power Management software

included in the MANUALS folder on the Compaq Power Management

software CD. The online manual is a Windows help file called MANUAL.HLP.

Once installed, the online manual can be accessed from any of the Power

Manager context-sensitive help screens by pressing the F1 key.

A manual for LanSafe III is available in the MANUALS folder in portable

document format (PDF), which requires Adobe Acrobat Reader version 2.0 or

later (also provided on the Compaq Power Management software CD).

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Chapter 2

Installation

System Requirements

Compaq Power Management (CPM) software requires the following hardware

and software:

■ Compaq Insight Manager (installed on the management workstation)

■ A communications cable (included with the Compaq UPS kit)

■ A dedicated RS-232 comm port (for UPS communications)

Installation of Compaq Power Management software requires the following

steps:

1. Installation of the CPM software Console on the Compaq Insight

Manager management workstation.

2. Installation of Compaq Insight Manager Agents on all network servers.

3. Installation of the CPM software Agent on all network servers and

workstations connected to a Compaq UPS. Compaq Power Management

software Agents are available for the following operating systems:

G Microsoft Windows NT 4.0 and Windows 2000

G OS/2, 3.x and later

G SCO UNIXWare 7.1x

G SCO OpenServer 5.04 and later

G Novell NetWare 3.12 and later

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Compaq UPS Load Segment Configurator

To allow two or more servers to control the load segments on the UPS, use the

Compaq UPS Load Segment Configurator utility software. The Compaq UPS

Load Segment Configurator allows the user to map load segments to

individual servers, when connected to one of the following:

■ A Compaq Multi-Server UPS Card for option slot UPS models.

■ The Compaq Six Port Card for Compaq UPS XR models.

The UPS Load Segment Configurator runs in the Windows 95, Windows 98,

NT 4.0, or windows 2000 environments.

IMPORTANT: The UPS Load Segment Configurator must be loaded and run before

installing Compaq Power Management software on any of the servers.

For more information on the Multi-Server UPS Card for option slot UPS

models and the Six Port Card for UPS XR models, see Appendix B, “Compaq

UPS Options.”

Installing the Console on the System

Administrator’s Workstation

IMPORTANT: Before installing the Console, you must have Compaq Insight Manager

installed and operational on your management workstation.

The Console can only be installed on machines running Windows 95,

Windows 98, NT 4.0, or Windows 2000.

There are two ways to install the Console into Compaq Insight Manager

(CIM):

■ Compaq Power Management software CD (supplied with the Compaq

UPS kit).

■ Compaq Management CD (supplied with the Compaq server).

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Installing from the Compaq Power Management

Software CD

The Compaq Power Management software CD is provided with every Compaq

UPS. To install the Console using this CD:

1. Insert the CD into the CD-ROM drive of the workstation on which CIM

is installed.

2. Click Start, and then select Run.

3. Type the following command: <CD DRIVE LETTER>:\INSIGHT\ENG\SETUP.EXE

4. Follow the system prompts.

There are two methods available to perform the installation:

■ Specify the drive and directory name (or create a new directory) on

which to install the Console.

■ Install the Console on the default drive and directory

(C:\WINNT\CPQCPM).

Installing from the Compaq Management CD

The Compaq Management CD is provided with your Compaq server. To

install the Console into Compaq Insight Manager using this CD:

■ CIM 4.90 and earlier:

1. Insert the Compaq Management CD into the CD-ROM drive of the

workstation on which Compaq Insight Manager is installed.

2. Go to the Autorun menu, click Other Applications, Compaq Power

Management Client Software, then Install.

■ CIM 5.0 and above:

1. Insert the Compaq Management CD into the CD-ROM drive of the

workstation on which Compaq Insight Manager is installed.

2. Go to the Autorun menu, click Power Management Agents, then

select the appropriate component.

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Installing the UPS Management Agent on

Network Servers

IMPORTANT: Before installing the UPS Management Agent, make sure that the UPS is

properly connected to the server and the UPS and server are powered on.

There are two ways to install the Compaq UPS Management Agent on

network servers:

■ Specify the drive and directory name (or create a new directory) on

which to install the Console.

■ Install the Console on the default drive and directory

(C:\WINNT\CPQCPM).

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Installing from the Compaq Power Management

Software CD

To install the Compaq UPS Management Agent on a network server using the

Compaq Power Management software CD:

1. Insert the CD into the CD-ROM drive of the network server.

2. Run the installation program for your operating system as follows. Enter

these commands from the command line prompt.

G Windows NT 4.0 and Windows 2000

<CDROM drive letter>:\Agents\NT\Eng\Setup.exe

G NetWare

load^<CDROM drive letter>:\Agents\Netware\Eng\Cpmsetup

G OS/2

<CDROM drive letter>:\Agents\OS2\Eng\Install.exe

G SCO 5

a. mount^-r^-f^HS^-o^lower^/dev/cd0^^/mnt

b. cd^/cdrom/agents/sco/eng

c. /install.sh

NOTE: Commands are case sensitive.

G UNIXWare

a. mount^-r^-F^cdfs^-o^noextend^/dev/cdrom/cdrom1^/mnt

b. cd^/mnt/agents/unixware/eng

c. sh^install.sh

NOTE: Commands are case sensitive.

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Installing from the Compaq Management CD

To install the Compaq UPS Management Agent on a network server using the

Compaq Management CD:

1. Insert the Compaq Management software CD into the CD-ROM drive of

the network server.

2. Run the installation program for your operating system as follows. Enter

these commands from the command line prompt.

G Windows NT 4.0 and Windows 2000

From the Autorun menu, select Other Applications, Compaq

Power Management Server Agent for Windows NT, then Install.

G NetWare

load <CDROM drive letter>:\cpqcpm\agents\netware\eng\cpmsetup.nlm

G OS/2

<CD drive letter>:Mgmt<version #>\cpqcpm\Agents\OS2\Eng\install.exe

G SCO 5

a. mount^–r^–f^HS^–o^lower^/dev/cd0^/mnt

b. sh^/mnt/cpqcpm/agents/sco/eng/install.sh

NOTE: Commands are case sensitive.

G UNIXWare

a. mount^-r^-F^cdfs^-o^noextend^/dev/cdrom/cdrom1^/mnt

b. sh^/mnt/cpqcpm/agents/unixware/eng/install.sh

NOTE: Commands are case sensitive.

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UPS Groups

If multiple systems are receiving power through the same UPS, but only one

computer is able to exchange information with the UPS through the

communications cable, it is still possible to control power to all connected

systems with the implementation of a UPS group.

In a UPS Group, one of the attached computers (the Controller) can monitor

the UPS and relay information and commands to the other attached computers

(Members) over the network.

To create a UPS group:

1. During the UPS Management Agent installation, click Yes, then click

Continue.

Figure 2-1. UPS Groups installation window

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2. If the computer on which the Agent is being installed is the one connected to the

UPS using the communications port, click GROUP CONTROLLER, click

Continue, and then proceed to step 3. For all other computers in the UPS Group,

click GROUP MEMBER, click Continue and proceed to step 4.

Figure 2-2. UPS Group Configuration window

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