Alcatel-Lucent OXO816A Operator's User Manual

Telstra Smart Systems

OXO816A

Operator’s User Guide

Telstra Smart Systems OXO816A Operator’s User Guide

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Introducing your new handset.

Thank you for choosing an Alcatel-Lucent telephone system.

The operator handset you have been supplied with is the Alcatel-Lucent 4039 digital

handset complete with 40 key add-on module for supervision and one-key call

facilities.

Operator handset for the OXO816A.

The handset is powered from the telephone equipment and only works with an

Alcatel-Lucent system.

The following guide will describe the functions and use of your handset.

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Contents

GETTING TO KNOW YOUR HANDSET...................................................................................................7

Specialised Keys.............................................................................................................................7

Navigation keys ..............................................................................................................................9

Function keys..................................................................................................................................9

Additional keys...............................................................................................................................9

HOW TO USE YOUR TELEPHONE .......................................................................................................11

Making a call ................................................................................................................................11

External Calls...........................................................................................................................................11

Internal calls.............................................................................................................................................12

Dial by Name...........................................................................................................................................13

Receiving Calls.............................................................................................................................14

Releasing a call.............................................................................................................................14

Transferring Calls.........................................................................................................................15

Placing a call on hold....................................................................................................................16

Announcing a call on hold (broadcast).........................................................................................17

Retrieving a call on hold...............................................................................................................17

Redialling Numbers......................................................................................................................18

Redial last number called.........................................................................................................................18

To display the last 10 numbers dialled.....................................................................................................18

Multiple calls ................................................................................................................................19

Second incoming call...............................................................................................................................19

Switching between calls...........................................................................................................................20

Making a second call ....................................................................................................................20

3 Party Conference........................................................................................................................21

Pick-up calls from ringing sets......................................................................................................22

Add-On Module Icons ..................................................................................................................22

Voicemail......................................................................................................................................23

Activating your mailbox ..........................................................................................................................23

Configure a greeting message ..................................................................................................................24

Accessing your messages.........................................................................................................................26

Night service voicemail (optional)................................................................................................29

After Hours Mailbox Setup......................................................................................................................29

Recording a greeting................................................................................................................................30

Accessing the After Hours messages .......................................................................................................31

PROGRAMMING THE SYSTEM............................................................................................................32

Night Switch.................................................................................................................................32

Night switching the system......................................................................................................................32

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Removing Night Switch...........................................................................................................................33

Configuring the General Mailbox (Optional)...........................................................................................34

Accessing the General Mailbox ...............................................................................................................36

Operator Session...........................................................................................................................40

Configuring System Speed Dial numbers.....................................................................................41

Subscriber programming...............................................................................................................44

User name programming..........................................................................................................................44

Resetting a User’s Password ....................................................................................................................47

SYSTEM FEATURE CODES.................................................................................................................49

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Getting to know your handset

Specialised Keys

Release key: to release a call and place set in idle mode

Hands-free key: to make or answer calls without lifting the handpiece (or with headset)

• Glows when set in hands-free mode

• Long press in idle mode to activate background music through the speaker

(button flashes)

Intercom/Mute key:

• During a conversation press key to turn off/on microphone

• When pressed in idle mode, internal calls will be answered automatically

Volume Control keys: used to adjust volume of handpiece, speaker and ringer

Message key: press key to access voice and text mails (flashes to indicate new message)

Redial key:

• Short press to redial last number

• Long press displays list of last 10 dialled numbers

Information key: used to gain information about the soft-keys and to programme

“perso” screen soft-keys

Hand

p

iece

Tilt to adjust screen

Supervision

keys and

display

Alpha keyboard

N

umeric ke

yp

ad

Main dis

p

la

y

and sof

t

-ke

y

s

S

p

ecialised function ke

y

s

Headset Jac

k

LED:

Flashes green for incoming call

Flashes red for system alarm

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Navigation keys

OK key: used to confirm choices and actions

Left / Right navigator: used to move from screen to screen

Up / Down navigator: Used to scroll through the contents of the screen

Back / Exit key:

• In programming /settings mode returns to previous menu

• In conversation mode toggles between home screen and conversation

screen

Function keys

F1 key: Used to activate / deactivate “Night Mode” (LED lit when “night mode” is active).

F2 key: Used to access “After Hours” mailbox when system is running in “All Sets Ring”

mode (LED lit when new messages are present).

Additional keys

Numerical Keypad: Used for dialling numbers and special feature codes

Alpha Keyboard: Used to dial by name and input text characters when required

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How to use your telephone

Making a call

External Calls

Lift the handpiece

OR

Press the hands-free button

THEN

Press the required Line key on the add-on module

OR

Dial a system speed dial code (8000 – 8399) if configured

OR

Dial “0” from the Numerical Keypad

THEN

Dial the destination number (eg 96995123) using the Numerical Keypad

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Internal calls

Lift the handpiece

OR

Press the hands-free key

THEN

Press the required User key on the add-on module

OR

Dial the number from the Numerical Keypad (eg 102)

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Dial by Name

Once the users and the system speed dial numbers have been configured with names

(see Programming your system) it is possible to make calls using the Dial by name

feature

Type the name of the required destination using the Alpha Keyboard

Once the name required appears press the OK button

OR

If there are multiple names starting with the same letters use the scroll Left / Right

navigator to find the required name

THEN

Press the OK button

Lift handpiece to talk to your correspondent

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Receiving Calls

When a call is presented to the telephone,

Lift the handpiece

OR

Press the Hands-free key

The display will show that you are in conversation

Releasing a call

Replace the handpiece

OR

Press the release key

Indicates ringing

Indicates speaking

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Transferring Calls

To transfer a call to a user

Press the User key on the add-on module

OR

Dial the user number from the Numerical Keypad (eg 102)

Replace the handpiece to transfer the call

OR

Once the user has answered announce the call

THEN

Replace the handpiece to transfer the call

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Placing a call on hold

While in conversation

Press the hold button at the bottom of the add-on module

OR

Press the hold soft-key on the right hand side of the display

The call will be placed on hold against either the trunk or the user key on the add-on

module

Indicates on hold

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Announcing a call on hold (broadcast)

Once an external call is on hold it can be announced via the speakers of the other

digital handsets (similar to paging through a PA system)

To make the announcement:

Dial then from the Numerical Keypad

(The speakers in the idle handsets will activate)

Make your announcement (eg “Sally please pick-up Line 1”)

THEN

Replace the handpiece to end the announcement

Retrieving a call on hold

To retrieve a call on hold

Press the key with the musical note beside it

The call will also ring back on the set which placed it on hold after 30 seconds

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Redialling Numbers

It is possible to redial external numbers from your handset

Redial last number called

To redial the last external number called from your handset

Momentarily press the Redial key

OR

Lift the handpiece and momentarily press the Redial key

To display the last 10 numbers dialled

To choose from a list of the last 10 external numbers called

Press and hold down the Redial key

Use the Up/Down navigator keys to scroll through the list

THEN

Lift the handpiece and press the OK button

S

h

o

rt

p

r

ess

Short press

Long press

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Multiple calls

Your handset is capable of handling multiple calls simultaneously.

Second incoming call

Once you have a call in conversation a second call can be presented on your display

To answer the second call

Use the Right/Left navigator keys to change screens to the required call

THEN

Press the Answer soft-key

The original call will be placed on hold and you will be connected to the second call.

Indicates second

call ringing

and name or

number of calling

party

Original call on

hold

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Switching between calls

Once you have a call on hold you can switch between the calls

Use the Right/Left navigator keys to change screens to the required call

THEN

Press the Answer soft-key to connect to the selected call

(This same procedure can be used to handle several calls simultaneously, simply

scroll between the calls and press the answer soft-key to choose the call you want)

Making a second call

You can make multiple calls from your handset

Once the first call is connected

Simply make your second call as normal

The first call will be placed on hold automatically.

You can make several simultaneous calls from your handset

(Use the Switching between calls method above, to change between the calls as

required)

Original call on

hold

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