Alcatel-Lucent IPTouch 4028 User manual

Brand: Alcatel-Lucent

Model: IPTouch 4028

Category: IP phones

Type: User manual

ALCATEL LUCENT

IPTouch 4028 Handset

MAKING A CALL

Either:

• Dial the extension number required, or for an

external call dial 9 and then the telephone

number.

• Press the relevant extension key (in the

display, if programmed).

• Enter a minimum of 2 letters into your keypad

and select from Surname (Name) or Initials by

selecting the relevant option in your display.

You can then use the Navigator to scroll

through any matches. To dial simply press the

key next to the desired extension.

ANSWERING A CALL

Either:

• Lift the handset.

• Press hands free.

• Press take call in the screen.

ENDING A CALL

Either:

• Replace the handset.

• Press the release key.

HOLDING A CALL

• Press the top right hand key or put on hold in

the display.

To regain the call, either

• Press the top right hand key.

• Press retrieve call.

SEND TOUCH TONES

Only when on a call /on a per call basis, either:

• Use the navigator (if necessary) and press

Send DTMF in the screen when on an external

call to send tones.

• Press #4

• Press F1

MUTE FUNCTIONS

• In a call – mutes the handset.

TRANSFERRING A CALL

• Dial the extension number, or the external

number (prefixed with a 9) and announce

the call if applicable.

• To transfer simply press release, replace

the handset or press Transfer in your

display.

CANCEL A TRANSFER

• If there is no answer, or the extension user

does not wish to take the call, press Enquiry

off in your display. This reconnects you to

the original caller.

SET UP A 3 PARTY CONFERENCE CALL

• When you are on a call and wish a third

person to join the conversation, dial the

extension number or external number

prefixed with a 9. This will put your first call

on hold, when you are connected to the

second person arrow down and press

Confer in your display.

CALL STATUS / TOGGLE BETWEEN CALLS

• If you have more than one call in progress,

you can switch between callers by pressing

the display key associated with each call. A

musical note denotes a caller on hold.

GROUP PICK UP

• Press your Pick Up key or dial *73. This will

intercept the longest waiting call ringing to

your pick up group.

• Press F2

INDIVIDUAL PICK UP

• Dial *72 followed by the extension number.

LEAVE A MESSAGE DIRECTLY IN A USER’S

MAILBOX (Without calling the phone)

• Dial the extension and press Voice Msg in

the display (you may have to scroll down the

display using the navigator.)

USING YOUR VOICEMAIL - MENU OPTIONS

Connect to your voicemail using the mail key, ##

or 4000. If calling externally, you will need to

enter your mailbox number (same as extension

number), then your password.

1 to review your messages (they may

automatically start to play)

2 to send a message

3 to check read messages

4 for greeting management menu

5 for personal options.

LISTENING TO VOICEMAILS – OPTION 1

When you have received a message, accessed

your mailbox and pressed 1 to review your

messages, press;

1 to rewind 10 seconds (1 1 to return to start)

2 to pause / resume (during listen)

3 to fast forward 10 seconds (3 3 to get to end)

5 for time and date received

6 to send a copy (when you have finished

recording your reply, press #)

7 to erase.

8 to reply – press # at the end of the recording.

9 for archived messages

# next message

0 more options

* Exit

11 (at the end of the message) to listen again.

USEFUL NUMBERS

DTMF/Touch Touch

Group Pick Up

All faults should be logged to the IT Service

Desk on x4895 or alternatively 0300 111 4895

MESSAGE KEY

There are three types of messages which will light

the mail access key. If lit, press it and follow the

information on the screen

• Voicemail – You can initiate a call to

voicemail

• Callback - shows who left a callback request

• Unanswered – shows who tried to reach you.

For the last two, select from Delete or Recall by

pressing the button adjacent to the relevant option

SETTING UP YOUR VOICEMAIL

• To access your voice mail internally press

your mail key; or dial ##; or dial 4000.

• To access your voicemail externally, dial 020

8209 4000, press 1 followed by your extension

number.

• You will then be asked to enter your

password. All initial passwords are 1234 -

enter this, followed by #.

You will then be asked to personalise your

mailbox:

• Record your name followed by #, then # to

save.

• Then enter a new four digit password.

• Now set up your greeting.

TO RECORD YOUR PERSONAL GREETING

Access your mailbox and enter your password

• Press 4 for greetings menu

• Press 2 to record personal greeting

• Press # to stop recording

• Press # to save recording

• Press * to exit

• Press 6 to select personal greeting

• NB if you do not follow the last step your

message will not play

DIVERTING CALLS TO ANOTHER PHONE

• Press the forward key in your display (top

right). Select the type of forwarding (e.g.

voicemail, on busy etc) and manually enter

the destination or;

• Dial *60 and enter the destination number.

NB External diversion is only available if the

feature has been activated on your

extension.

• To cancel, Press the forward key in your

display and select deactivate or dial *64

PROGRAMMING FUNCTION KEYS &

PERSONAL SPEED DIALS

• Navigate to the perso tab;

• Select a free key on the screen (use

navigator to scroll down if necessary)

Then either:

• Press Speed dial, enter in telephone

number (including 9 for outside line) press

apply. Enter name (label) and press Apply.

• Select services, Choose forwarding services

for divert keys, call pick up for pick up keys.

Enter the destination number or extension

number press apply.

• Enter name (label) and press Apply.

DELETE OR MODIFY A PERSONAL KEY

• Press the guide key followed by the speed

dial key.

Select delete or modify in the screen as

required.

PROGRAMMING RING TONES

Navigate to the menu tab,

• Settings

• Phone

• Ringing

• Internal or external

To play each ring tone press the key in the

display, use the navigator to scroll down for all

16 tones. To set the ring tone press OK located

in the centre of the navigator.

Alcatel-Lucent IPTouch 4028 User manual

Brand: Alcatel-Lucent

Model: IPTouch 4028

Category: IP phones

Type: User manual

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Alcatel-Lucent IPTouch 4028 User manual

Alcatel-Lucent IPTouch 4028 User manual

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