ALCATEL LUCENT
IPTouch 4028 Handset
MAKING A CALL
Either:
• Dial the extension number required, or for an
external call dial 9 and then the telephone
number.
• Press the relevant extension key (in the
display, if programmed).
• Enter a minimum of 2 letters into your keypad
and select from Surname (Name) or Initials by
selecting the relevant option in your display.
You can then use the Navigator to scroll
through any matches. To dial simply press the
key next to the desired extension.
ANSWERING A CALL
Either:
• Lift the handset.
• Press hands free.
• Press take call in the screen.
ENDING A CALL
Either:
• Replace the handset.
• Press the release key.
HOLDING A CALL
• Press the top right hand key or put on hold in
the display.
To regain the call, either
• Press the top right hand key.
• Press retrieve call.
SEND TOUCH TONES
Only when on a call /on a per call basis, either:
• Use the navigator (if necessary) and press
Send DTMF in the screen when on an external
call to send tones.
• Press #4
• Press F1
MUTE FUNCTIONS
• In a call – mutes the handset.
TRANSFERRING A CALL
• Dial the extension number, or the external
number (prefixed with a 9) and announce
the call if applicable.
• To transfer simply press release, replace
the handset or press Transfer in your
display.
CANCEL A TRANSFER
• If there is no answer, or the extension user
does not wish to take the call, press Enquiry
off in your display. This reconnects you to
the original caller.
SET UP A 3 PARTY CONFERENCE CALL
• When you are on a call and wish a third
person to join the conversation, dial the
extension number or external number
prefixed with a 9. This will put your first call
on hold, when you are connected to the
second person arrow down and press
Confer in your display.
CALL STATUS / TOGGLE BETWEEN CALLS
• If you have more than one call in progress,
you can switch between callers by pressing
the display key associated with each call. A
musical note denotes a caller on hold.
GROUP PICK UP
• Press your Pick Up key or dial *73. This will
intercept the longest waiting call ringing to
your pick up group.
• Press F2
INDIVIDUAL PICK UP
• Dial *72 followed by the extension number.
LEAVE A MESSAGE DIRECTLY IN A USER’S
MAILBOX (Without calling the phone)
• Dial the extension and press Voice Msg in
the display (you may have to scroll down the
display using the navigator.)
USING YOUR VOICEMAIL - MENU OPTIONS
Connect to your voicemail using the mail key, ##
or 4000. If calling externally, you will need to
enter your mailbox number (same as extension
number), then your password.
1 to review your messages (they may
automatically start to play)
2 to send a message
3 to check read messages
4 for greeting management menu
5 for personal options.
LISTENING TO VOICEMAILS – OPTION 1
When you have received a message, accessed
your mailbox and pressed 1 to review your
messages, press;
1 to rewind 10 seconds (1 1 to return to start)
2 to pause / resume (during listen)
3 to fast forward 10 seconds (3 3 to get to end)
5 for time and date received
6 to send a copy (when you have finished
recording your reply, press #)
7 to erase.
8 to reply – press # at the end of the recording.
9 for archived messages
# next message
0 more options
* Exit
11 (at the end of the message) to listen again.
USEFUL NUMBERS
DTMF/Touch Touch
Group Pick Up
All faults should be logged to the IT Service
Desk on x4895 or alternatively 0300 111 4895
MESSAGE KEY
There are three types of messages which will light
the mail access key. If lit, press it and follow the
information on the screen
• Voicemail – You can initiate a call to
voicemail
• Callback - shows who left a callback request
• Unanswered – shows who tried to reach you.
For the last two, select from Delete or Recall by
pressing the button adjacent to the relevant option
SETTING UP YOUR VOICEMAIL
• To access your voice mail internally press
your mail key; or dial ##; or dial 4000.
• To access your voicemail externally, dial 020
8209 4000, press 1 followed by your extension
number.
• You will then be asked to enter your
password. All initial passwords are 1234 -
enter this, followed by #.
You will then be asked to personalise your
mailbox:
• Record your name followed by #, then # to
save.
• Then enter a new four digit password.
• Now set up your greeting.
TO RECORD YOUR PERSONAL GREETING
Access your mailbox and enter your password
• Press 4 for greetings menu
• Press 2 to record personal greeting
• Press # to stop recording
• Press # to save recording
• Press * to exit
• Press 6 to select personal greeting
• NB if you do not follow the last step your
message will not play
DIVERTING CALLS TO ANOTHER PHONE
• Press the forward key in your display (top
right). Select the type of forwarding (e.g.
voicemail, on busy etc) and manually enter
the destination or;
• Dial *60 and enter the destination number.
NB External diversion is only available if the
feature has been activated on your
extension.
• To cancel, Press the forward key in your
display and select deactivate or dial *64
PROGRAMMING FUNCTION KEYS &
PERSONAL SPEED DIALS
• Navigate to the perso tab;
• Select a free key on the screen (use
navigator to scroll down if necessary)
Then either:
• Press Speed dial, enter in telephone
number (including 9 for outside line) press
apply. Enter name (label) and press Apply.
or
• Select services, Choose forwarding services
for divert keys, call pick up for pick up keys.
Enter the destination number or extension
number press apply.
• Enter name (label) and press Apply.
DELETE OR MODIFY A PERSONAL KEY
• Press the guide key followed by the speed
dial key.
Select delete or modify in the screen as
required.
PROGRAMMING RING TONES
Navigate to the menu tab,
• Settings
• Phone
• Ringing
• Internal or external
To play each ring tone press the key in the
display, use the navigator to scroll down for all
16 tones. To set the ring tone press OK located
in the centre of the navigator.
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