Alcatel-Lucent 8038 User manual

OmniPCX Office

Rich Communication Edition

8068 Premium DeskPhone

8039 Premium DeskPhone

8038 Premium DeskPhone

Attendant set

R100

8AL90303ENABed01 -1617

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Introduction

This guide describes the services offered by the Premium DeskPhone attendant set connected to an

OmniPCX Office Rich Communication Edition system.

 8068 Bluetooth® Premium DeskPhone (8068 BT)

 8068 Premium DeskPhone

 8039 Premium DeskPhone

 8038 Premium DeskPhone

This guide covers the specific functions of the Premium DeskPhone attendant set (refer to the set user

manual for a decsription of the other services):

 Restricted service.

 Reserving a group of outside lines for exclusive operator use.

 Diverting operator calls to another number.

 Broadcasting background music on the external loudspeaker.

 Answering a night call.

 Programming.

The operator station receives incoming calls and routes them to the appropriate extensions within the

system.

Depending on the amount of traffic handled, your system can have one or more operator stations:

 Grouped: all stations ring simultaneously.

 Assigned to specific time periods: only stations currently operational will ring.

This option is set up by your installation technician.

The labels and icons displayed on the phone depend on the type of the set.

Some features are depended on the type of the set.

The labels and icons presented in this document are not contractually binding and may be modified

without prior warning.

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1 GETTING TO KNOW YOUR TELEPHONE 5

1.1 8068 BLUETOOTH® / 8068 PREMIUM DESKPHONE 5

1.2 8038/8039 PREMIUM DESKPHONE 5

1.3 CONNECTIVITIES 6

1.4 WELCOME SCREENS 7

1.5 NAVIGATION 7

1.6 STATUS ICONS / CALL ICONS 8

1.7 PERMANENT FEATURES KEYS 8

1.8 ALPHABETIC KEYBOARD 9

1.9 ADD-ON MODULE 10

1.10 CALL MANAGEMENT SCREEN 11

1.11 BLUETOOTH® WIRELESS HANDSET 12

2 OPERATOR STATION (OS) FUNCTIONS 13

2.1 SETTING RESTRICTED SERVICE 13

2.2 RESERVING A GROUP OF LINES 13

2.3 MANUALLY DIVERTING OPERATOR CALLS TO ANOTHER NUMBER 14

2.4 BROADCASTING BACKGROUND MUSIC ON THE EXTERNAL LOUDSPEAKER 14

2.5 ANSWERING A NIGHT CALL 15

2.6 USING A HEADSET 15

2.7 WHEN YOU RETURN, CONSULT YOUR GENERAL VOICE MAILBOX 16

3 PROGRAMMING FUNCTIONS 17

3.1 ACCESSING PROGRAMMING 17

3.2 PROGRAMMING SYSTEM DIRECTORY (COMSPD) 17

3.3 PROGRAMMING DATE AND TIME (CLOCK) 17

4 SETTING VARIOUS SUBSCRIBER TELEPHONE PARAMETERS 18

4.1 ACCESSING THE SUBSCRIBER FUNCTION 18

4.2 SUBSCRIBER NAME (NAME) 18

4.3 RESETTING A SUBSCRIBER PASSWORD (RESCOD) 19

4.4 SUBSCRIBER DISPLAY LANGUAGE (LANG) 19

4.5 SUBSCRIBER PERSONAL DIRECTORY (PERSPD) 19

4.6 SUBSCRIBER DISCRIMINATION CRITERIA (BARRNG) 20

4.7 ENABLE THE CLASS SERVICE 20

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5 COMPLEMENTARY ‘EXPERT’ FUNCTIONS 21

5.1 ACCESSING THE ‘EXPERT’ FUNCTION 21

5.2 TABLE OF BUSINESS CODES (ACCOUN) 21

5.3 DIRECT NUMBERS OF EXTENSIONS (PUBNUM) 22

5.4 GREETING AND HOLDING MESSAGES (MOH) 22

5.5 DECT CORDLESS TELEPHONES 24

5.6 CHANGING THE OPERATOR PASSWORD (PASSWD) 24

5.7 RESETTING THE SYSTEM (RSTSYS) 25

5.8 VOICE MESSAGE SERVICE 25

5.9 SOFTWARE LICENSE AGREEMENTS 28

6 GUARANTEE AND CLAUSES 29

6.1 SAFETY INSTRUCTIONS 29

6.2 REGULATORY STATEMENTS 30

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1 Getting to know your telephone

1.1 8068 Bluetooth® / 8068 Premium DeskPhone

1.2 8038/8039 Premium DeskPhone

 Bluetooth®

wireless handset

(8068BT)

 Wired handset

3.5 mm headset jack

Alphabetic keyboard

Loudspeaker

 Color screen

 10 dedicated functions keys

Permanent feature keys: quick

access to the phone’s main

features

Navigation

LED

 Flashing blue: incoming call Arrival of a new call

 Flashing orange: alarm

An adjustable and stable foot

Handset

3.5 mm headset jack

Alphabetic keyboard

 Monochrome screen

 10 dedicated functions keys

Permanent feature keys: quick

access to the phone’s main

features

Navigation

LED

 Flashing blue: incoming call Arrival of a new call

 Flashing orange: alarm

An adjustable and stable foot

Loudspeaker

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1.3 Connectivities

Description of the connectors

8039

8068 / 8038

Add-on module connector (SATA type).

1 RJ 11 connector for external ringer and

audio active envelop indicator.

1 RJ 11 connector for external ringer

and audio active envelop indicator.

Add-on module connector (SATA type).

1 RJ 9 connector for alphanumerical

keyboard.

1 RJ 9 connector for alphanumerical

keyboard.

One RJ9 connector for a corded

handset .

One 10/100/1000 Gigabit Ethernet

connector (PC).

One 10/100/1000 Gigabit Ethernet

connector (LAN).

DC power jack for an external power

adaptor.

One RJ9 connector for a corded handset.

Cable path for line connection (8029/8039 Premium DeskPhone)

Make sure you position the cable correctly in the compartment intended for that purpose:

1

2

3

4

5

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1.4 Welcome screens

You can access all of your phone's features from these screens. The default display has three pages

that you can access by pressing the page tabs at the top of the screen. The selected page is

highlighted.

o Menu

o Perso

o Info

 Menu page:

Contains all features and applications accessible by pressing the label of the desired feature or

application From this page, it is possible to adjust the ringer volume, program the time of an

appointment, lock the terminal, define the default page displayed, configure voice mail, and

access telephone functions such as calling back one of the last numbers or intercepting calls.

 Perso page:

Contains call line keys (allowing supervision of calls) and programmable call keys.

 Info page:

Contains information on the telephone and the status of its functions: name, telephone

number, number of messages (including call log events, instant messages and voice messages),

activation of transfer function, appointment reminder, etc.

 / Transfer icon: Pressing the key next to this icon allows you to program or change the

transfer function.

1.5 Navigation

OK key: Used to validate your choices and options while programming or configuring.

Left-right navigator: Used to move from one page to another and display information

about current calls (call in progress, calls on hold, incoming call).

Up-down navigator: Used to scroll through the content of a page.

Back/Exit key Use this key to go back to the previous step. Use this key to go back to the

homepage (long press).

8068

8038/8039

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1.6 Status icons / Call icons

Icons giving information about some specific configurations of the phone or about call status are

displayed in the top bar of the screen.

Headset connected

Telephone locked

Appointment programmed

Incoming call icon

Call in progress icon

Call holding icon

1.7 Permanent features keys

They are located just above the loudspeaker.

Mute and intercom key.

During a call, press this key to stop your contact from hearing you. When idle, press

this key to switch the phone to intercom mode. When you receive a call, the phone

hooks off automatically and you go straight into handsfree mode. When activated, this

is key blue.

Turn down the volume Lower the contrast.

Turn up the volume Increase the contrast.

Pressing this key answers an incoming call in handsfree mode (the key is blue). When a

call is in progress, pressing this key switches from handsfree mode to headset or

handset mode.

Programmable keys (F1 and F2 keys).Lit when the function associated with the key is

activated. A service or a direct call can be associated to these keys.

Redial key: to access the 'Redial' feature:

 Last number redial (short press).

 Call back on the last 10 number dialed (long press).

Guide key: Used to obtain information on functions of the ‘menu’ page and to program

key of the ‘perso’ page.

Messaging key to access the messaging portal (call log, voice messages and instant

messages).

This key flashes blue when there is a new event such as a new voice message, a new

instant message or a new event in the call log.

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1.8 Alphabetic keyboard

Your set is provided with an alphabetic keyboard

depending on your country and language:

 Country variants:

o AZERTY

o QWERTZ

o QWERTY (international)

o QWERTY (nordic)

Use the keyboard to enter names while configuring the phone. Directly access the dial by name

feature by entering the name of your caller on the keyboard.

Below is a list of the function keys that allow you to access all the symbols.

Cursor moving keys (left, right, up and down): allows you to navigate edit boxes. Press the

Alt key to access the left and up directions.

Caps lock: to write text in capital letters.

Alt key: to access specific and punctuation characters.

Enter key: to validate edited text.

Backspace key: to delete one character in an edit box.

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1.9 Add-on module

Flashing blue: incoming call

Installation

Premium Add-on 10 keys modules

1. Remove the protection of the dedicated compartment behind the set.

2. Insert the add-on correctly in the compartment.

3. Plug the provided cord into the dedicated socket behind your set.

4. Fix the add-on with the provided screw.

Premium Add-on 40 keys / Premium Smart Display 14 keys:

 Plug the provided cord into the dedicated socket behind your phone.

 If you wish, fix the feet (set and add-on) with the the add-on clip available as an option in pack

(x4).

1

2

3

4

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1.10 Call management screen

Each tab corresponds to a call, the status of which is symbolized by its icon

(in progress, held, arrival of new call). When a call is in progress, use the

left-right navigator to look at held or incoming calls.

All features are accessible while the call is displayed on the screen. Use the

Up and Down arrows to move up or down a page. These functions (transfer,

conference, etc.) are directly related to the status of the call consulted.

For example, the transfer function will not be available between a call in

progress or a held call and an incoming call.

Used to switch from a telephone screen to an application screen. For

example, it can be used while a call is in progress to search a number,

program an appointment reminder, etc.

Calls can also be managed from the Perso page.

While the call is in progress, press the Back/Exit key and display the Perso page. Calls in progress

or waiting calls are displayed on the different line keys. It is then possible to converse with the

caller of your choice by pressing the key associated to the caller.

Incoming call icon Call in progress , Call on hold , …

Incoming call and

conversation

presentation screen

Soft keys: actions available depending on the call status

8068

8038

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1.11 Bluetooth® Wireless handset

The Bluetooth® Wireless handset is only available with the 8068 Bluetooth® Premium DeskPhone.

 Off-hook/On-hook: press this key to

take or terminate a call.

Volume/Mute:

 Short successive

presses to change

the handset volume

level (3 levels).

 Long press to

activate or

deactivate mute

mode.

LED

If the Bluetooth® handset is on its base, you do not need to press the Off-hook/On-hook key to take or

terminate the call. Just off-hook/on-hook the Bluetooth® handset.

LED

 Off: operating normally

 Blinking green: in communication

 Green steady: handset charging

 Orange flashing: battery charge low or handset outside coverage zone

 Orange steady: malfunction

Installing or replacing the Bluetooth® handset battery

The battery recharges when the Bluetooth® handset is on its base.

Lift up the battery cover

Slide out the battery holding

part

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2 Operator station (OS) functions

2.1 Setting restricted service

This function sets the system to restricted service.

All incoming calls are directed to a general ring or a programmed number:

 Access the ‘Perso’ page.

 Night

The label depends on the system configuration and can be defined by the administrator.

Depending on the configuration, the F1 key can be used for this feature.

 Operator password.

Display and tone indicate service active.

Key icon indicates service active .

The default password is ‘help1954’. From system release 10.1, you have to change it when you

connect for the first time.

To restore normal service, repeat operation.

If an outside number has been entered by the installation technician, selection of restricted service

will automatically divert calls received by the operator to the defined outside number.

2.2 Reserving a group of lines

For maximum availability of the operator station, thus assuring optimum reception of incoming calls, a

group of outside lines can be reserved which will only be available to the operator station(s):

 Access the ‘Perso’ page.

 Reserv

 Operator password.

Display and tone indicate service active.

Key icon indicates service active .

To cancel the line reservation, repeat operation.

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2.3 Manually diverting operator calls to another number

During a period of absence, the operator can divert all calls received (incoming calls and internals

calls dialling 9) to another number:

 Access the ‘Perso’ page.

Forward

Use one of the following:

o Enter number

Dial the destination number.

o Redial list

Select one of the last numbers dialed.

o Speed dial

Select a speed dial destination number.

o Indiv.rep.

Select the destination number through the individual repertory.

 Operator password.

Key icon indicates service active .

To cancel the diversion

 Forward

 Operator password.

2.4 Broadcasting background music on the external loudspeaker

 Access the ‘Perso’ page.

 Music.

The label depends on the system configuration and can be defined by the administrator.

 Operator password.

Display and tone indicate service active.

Key icon indicates service active .

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2.5 Answering a night call

An incoming night call is indicated in the same way as an ordinary call:

 Your telephone rings.

 The night call name or n is displayed.

 Use one of the following:

o Lift the receiver.

o Press the on-hook/off-hook key of the Bluetooth® device (Bluetooth® Wireless

handset).

o Hands free.

o Press the key next to the incoming call icon.

Opening the door:

 UnlockDoor: Unlock Door programmed key or function code.

2.6 Using a headset

You can connect a headset instead of your receiver:

To activate or deactivate headset mode:

 Reach the ‘Menu’ page.

 Settings Phone ForcedHead

 ON/OFF activating/deactivating forced headset.

Answering or making a call:

 Hands free.

 End the call.

To activate or deactivate the loudspeaker during a conversation:

 During a conversation.

 Hands free.

 End the call.

To answer in intercom mode:

 Corresponding LED lights up.

 Cancel intercom mode.

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2.7 When you return, consult your general voice mailbox

The light indicates that messages have been received.



 Genmailbox

 Operator password.

 Display number of new and old messages.

 Select message



 Display name of sender, with date, time and ranking of message.

 Play: Listen to message.

 Clear: Erase message.

 Send IM: send instant message to the contact.

 Send copy: Send a copy of a message.

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3 Programming functions

3.1 Accessing programming

Your OmniPCX Office system’s operator station can access the general programming services.

 Access the ‘Perso’ page.

 Operator

 Operator password.

Access programming function.

To exit mode: .

3.2 Programming system directory (ComSpD)

This function can be used to program system short numbers, accessible to all system users:

 Reach the ‘Menu’ page.

 Speed dial

Display gives first short number.

 Modify

 Enter name (max. 16 characters).



 Enter the first name.



 Enter number (max. 21 digits).



 Programmed short number is displayed.

To enter another short number:

 Use one of the following:

o To select another short number.

o New

3.3 Programming date and time (Clock)

 In programming function.

 Clock.

 Enter date and time.



Changing date and time:

 Use the left and right navigation keys to move the cursor in the text.

 Clear

Delete a character.

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4 Setting various subscriber telephone

parameters

4.1 Accessing the subscriber function

This feature is accessible from the programming function mode:

 Access the ‘Perso’ page.

 Operator

 Operator password.

Access programming function.

This function provides access to the various parameters defined for a system user or subscriber,

identified by an extension number:

 Subscriber

 Enter extension n to be programmed.

Access to ‘Subscriber’ programming function.

To exit mode: .

4.2 Subscriber name (Name)

 In ‘Subscriber’ function.

 Name

 Use navigation keys

o Name: Enter name.

o 1st name: Enter the first name.



To enter a name with special characters (Unicode characters)

 In ‘Subscriber’ function.

 Unicode Name

 Use navigation keys

o Uni Name: Enter name.

o Uni 1stName: Enter the first name.



Changing the name:

 Use the left and right navigation keys to move the cursor in the text.

 Clear

Delete a character.

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4.3 Resetting a subscriber password (ResCod)

This function is used to cancel a subscriber password and restore the default password (1515):

 In ‘Subscriber’ function.

 Pwdreset



4.4 Subscriber display language (Lang)

This function is used to specificy the display language for the selected subscriber.

Pressing this key scrolls the various languages available:

 In ‘Subscriber’ function.

 Language

 Select the language of your choice.



4.5 Subscriber personal directory (PerSPD)

This function is used to create the personal directory of the selected subscriber:

 In ‘Subscriber’ function.

 Indiv.rep. Display gives first number.

 Modify

 Enter name (max. 6 characters).



 Enter public number (max. 19 digits).



Changing a name or number:

 Use the left and right navigation keys to move the cursor in the text.

 Clear

Delete a character.

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4.6 Subscriber discrimination criteria (Barrng)

This function is used to define discrimination criteria for each subscriber:

 In ‘Subscriber’ function.

 Barring Selection displayed on first line.

 Selection the key associated with the discrimination criteria.



This function is used to describe discrimination criteria for each subscriber.

4.7 Enable the CLASS service

Enabling the CLASS service is used to display information (caller name, number, etc.) on the display of

an analogue set.

 In ‘Subscriber’ function.

 Terminal

 Class

 Select the ‘CLASS’ service.



The CLASS service is selected when the ‘CLASS’ label is displayed on the screen.

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