Polycom TotalSky VVX 310 Quick User Manual

TotalSky VVX 310
Polycom
Brand
Polycom
Model
TotalSky VVX 310
Category
Telephones
Type
Quick User Manual

Polycom TotalSky VVX 310 is a feature-rich business phone designed to enhance communication and productivity. With its intuitive interface and a range of capabilities, it offers a variety of options for handling calls, transferring, and conferencing. It includes features like universal hold, local hold, and the ability to place calls on hold and retrieve them from any phone. The device also allows for intercom functionality, enabling you to directly communicate with coworkers using the speakerphone or handset.

Polycom TotalSky VVX 310 is a feature-rich business phone designed to enhance communication and productivity. With its intuitive interface and a range of capabilities, it offers a variety of options for handling calls, transferring, and conferencing. It includes features like universal hold, local hold, and the ability to place calls on hold and retrieve them from any phone. The device also allows for intercom functionality, enabling you to directly communicate with coworkers using the speakerphone or handset.

Polycom VVX 310/410
weavehelp.com | 888.579.5668 | [email protected]
Quick User Guide
weavehelp.com | 888.579.5668 | [email protected]
Key Guide
Hold/Line Keys
Dial Pad
Transfer Key
Messages Key
Hold Key
Message Waiting Indicator
Home Key
Navigation Selection Key
Headset Key
Speakerphone Key
Mute Key
Volume Key
Mic
weavehelp.com | 888.579.5668 | [email protected]
Instructions
ANSWERING A CALL (4 options):
•
Pick up the handset.
•
Press the Headset key
•
Press the Speaker key – OR-
•
Press the soft Answer key
PLACING A CALL (2 options):
•
Pick up the handset, press headset, or
speaker key and dial number– OR-
•
Dial the number and hit the Dial soft key, –
phone defaults to speaker, pick up handset,
or press headset key if desired.
LOCAL HOLD & RESUME
Holds call on your handset only.
•
While on an active call press the Hold key
located on the lower left side of phone.
•
Press the same Hold key to resume call
before picking up the handset.
•
Call can also be resumed by using the soft
key labeled Resume.
UNIVERSAL OR PARK HOLD
Holds call on all handsets.
•
To place an active call on Hold 1, Hold 2, or
Hold 3 press the Park soft key located at the
bottom of your display screen.
•
The phone will place the call on the 1st
available universal holding position and
announce the location.
•
Call can be retrieved on any phone by
pressing the same Hold 1, Hold 2, or Hold
3 key.
MULTIPLE CALLS
•
Press the soft Answer key to answer a
second incoming call. The original call is
automatically placed on a local hold.
•
Your second caller can also be placed on a
local hold. Use the Navigation/Select key
to scroll to the call you want to manage.
•
If you do not want to answer incoming call
press the Reject soft key. The call will
continue to ring on other handsets. If call
goes unanswered patient is sent to the
“open for business” voicemail greeting.
•
Press the Ignore soft key if you want the
option of answering the second call once
you finish your current call. Your display
screen will show both your current and
incoming call.
TRANSFERRING CALLS
•
While on a live call press the Transfer soft
key on the display screen or the Transfer
key on the left.
•
The caller will be placed in a holding
pattern and begin hearing the hold music.
•
Dial the three-digit extension you want to
send the call to. (Note: A call can also be
transferred to a 10 digit external number if
sending to a cell or home number.)
•
If you want to talk to the person receiving
the transfer, wait for them to pick up and
explain that you will be transferring a call.
•
If the receiving party does not want to
accept the call, press the soft Cancel key to
resume the call.
•
Press the Transfer key again to complete
the transfer.
INTERCOM
•
Dial 8+Ext. # then press the soft Dial key
to use speakerphone or pick up the
handset and speak to your coworker. !
•
The extension dialed will hear a notification
beep and then your voice.
If that extension is on an active call, the phone
will treat the intercom as another incoming
call!which can be answered, rejected, or
ignored.
weavehelp.com | 888.579.5668 | [email protected]
Instructions Cont’d
CONFERENCE CALLS
•
When on a live call, select the More soft
key and then Conference soft key. You will
hear a dial tone. The caller will be placed
on hold.
•
Dial the 10-digit phone number or three-
digit extension of the third party you want
to conference into the call.
•
When the third party answers, press the
Conference soft key to put all three parties
on the call together.
•
Your display will show Active: Conference.
•
If needed you can press the Split soft key
to end the conference and put both calls
on hold. You can then select which call to
resume.
(Note: if you hang up the other two callers
can continue their conversation.)
VOICEMAIL
•
To listen to general voicemails press the
Messages key on any phone or dial 9000.
•
It will inform you of any new voicemails and
play them.
•
To delete a voicemail after listening to it,
select option 7.
PERSONAL VOICEMAIL
•
To listen to personal extension voicemail
Dial 9001.
•
You will be notified of any new voicemail
you have. The message will automatically
begin playing.
•
To delete a voicemail message press 7.
SETTING UP PERSONAL EXTENSION
VOICEMAIL
•
Dial 9001
•
Select Option 5 (Advanced Options)
•
Select Option 1 (Make New Recording)
•
It will ask you to choose a greeting
between 1 and 9, you will use only number
1.
•
After recording, follow the prompts to save
your greeting.
•
Press 1 to listen to recording
•
Press 2 to save recording
•
Press 3 to re-record
SETTING UP GENERAL VOICEMAIL
MESSAGES
•
Push the Messages key located on the
lower left side of the phone or dial 9000.
•
Select Option 5 (Advanced Options)
•
Select Option 1 (Make a New Recording)
•
It will ask you to choose between greeting
1 and 9. You will only use 1-4.
•
Greeting 1: Open Business Message.
Weave will automatically send callers to this
voicemail when you are in the office but
unable to answer the phone. You will set/
edit your office hours in your Weave
Software.
•
Greeting 2: Lunch Message. Weave will
automatically send callers to this voicemail
when you are closed for lunch at the time
indicated in the Weave software.
•
Greeting 3: Break/Meeting Message.
Weave will automatically send callers to this
voicemail during recurring scheduled
meetings or breaks.
•
Greeting 4: Closed Business Message.
Weave will automatically send callers to this
voicemail when the office is closed on the
weekend and after normal business hours.
•
To listen to your recordings: press
Voicemail key, select Option 5, select
Option 2, enter the # of the mailbox
greeting you want to listen to.
If you have any more
questions, please
contact us at:
weavehelp.com
888.579.5668
[email protected]
weavehelp.com | 888.579.5668 | [email protected]
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Polycom TotalSky VVX 310 Quick User Manual

TotalSky VVX 310
Polycom
Brand
Polycom
Model
TotalSky VVX 310
Category
Telephones
Type
Quick User Manual

Polycom TotalSky VVX 310 is a feature-rich business phone designed to enhance communication and productivity. With its intuitive interface and a range of capabilities, it offers a variety of options for handling calls, transferring, and conferencing. It includes features like universal hold, local hold, and the ability to place calls on hold and retrieve them from any phone. The device also allows for intercom functionality, enabling you to directly communicate with coworkers using the speakerphone or handset.

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